User Reviews for Westin Convention Center Pittsburgh

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Mar 19, 2008 by Gloria from Martinsburg, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very convenient location & helpful staff.
• Parking wasn't available because of a concert.

“Overall our experience was good. We did however have to park 2 blocks away and walk to the hotel because of a concert at the Mellon arena. Hotel occupants should have first choice of parking, not non-guests of the hotel.”

Mar 19, 2008 by Beth from Camp Hill, PA
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[8]

• Location was very good; we were there for the Bon Jovi concert, close to arena.
• My sleep was interrupted all night long by noise from the hall and other rooms.

“I was there with my partner and we were hoping to get away from it all. The noise level was so loud all night long which was very disappointing so much so that relaxing was an issue. The bed was comfortable, the linens were nice. Bathroom was small.”

Mar 19, 2008 by Chrsitine from Boiling Springs, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[9]

• It was very nice and safe. Easy to and from parking garage.
• Check in was not friendly or helpful for a first time visitor.

“Overall we liked our stay. The room was very nice. Cleaning staff was very helpful more so then the front desk. I loved the closeness to the Mellon arena. We would probable stay somewhere else next time only because of the cost.”

Mar 9, 2008 by Carol from Pickerington, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The Westin is great, very comfortable beds, clean & quiet loved it!
• $20.00 parking for 1 night.

“I had a great stay at the Westin. It is a perfect example of what every 4 star hotel should be. Thanks!”

Mar 8, 2008 by Dianne from Canton, OH
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[7]

• Nice big room.
• Very stark and cold decor throughout. No ambience.

“It was fine for a two night stay in Pittsburgh. We didn't need a fancy hotel with lots of amenities. Staff was great and the shuttle service was wonderful.”

Mar 7, 2008 by Regina from Meadville, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Good view from tie 25th floor.
• Parking was $20 a night.

“The hotel was very nice, and the staff was friendly. I loved the lights and air that went off when you left the room, very green! The room service was fast, but they made a mistake on one of our salads and made a point to come up and request the incorrect salad back. That felt a little cheap and odd, were they going to serve it to someone else?”

Feb 20, 2008 by Gary from State College, PA
Overall Rating: 5
Cleanliness:[4] • Staff:[8] • Location:[7]

• Good location friendly staff.
• Room was ok, just ok. Not worth the price.

“The Westin Pittsburgh is in a great location in the Cultural District. Close to theaters and some great restaurants and galleries. However $20 to park your car is ridiculous. And the rooms are overpriced for what they are. (a small room that needs to be renovated. But I must say that the staff was super friendly and helpful.”

Feb 10, 2008 by Bart from Elmhurst, IL
Overall Rating: 3
Cleanliness:[3] • Staff:[4] • Location:[8]

• Close to office.
• Poorly cleaned room. Poor maintenance.

“My stay was tainted by two things: - My flight was canceled so I had to go a day later still had to pay for the room. Room was poorly cleaned/maintained for the star level. I expected that when I gave specific instructions to the front desk to address, the issues would be resolved but they weren't. Things like old cigarettes and someone's prescription medication waiting for me in my non-smoking room when I arrived and paint chips that were falling on me in the shower. There were probably positive things about the stay, but I couldn't overlook the negatives.”

Jan 30, 2008 by Jo from Somerset, PA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• The restaurant and staff.
• We have 3 children and they would not provide a roll away bed so all three had to sleep in one double bed.

“The swimming pool was great for the kids.”

Jan 27, 2008 by Jim from Indianapolis, IN
Overall Rating: 7
Cleanliness:[6] • Staff:[6] • Location:[10]

• Free In room wireless Internet and free printing service at front desk.
• Although a non smoking hotel, the room smelled strongly of smoke - either from years as a smoking room or a prior guest who broke the rules.

“Great location but the staff for a Westin was just not up to par. Hotel in general seemed "dated".”

Jan 21, 2008 by Mary B. from Edinboro, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Impressive lobby.
• Parking price.

“Staffing was extremely friendly. Had convenient amenities.”

Jan 14, 2008 by Eric from Dublin, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great Downtown location.
• No coffee shop or lounge due to renovations.

“The Fish Market is an outstanding place to eat but the temporary location of the Orchard Cafe and the lack of a casual lounge was disappointing. The Hotel is a very nice facility and measures up to the star rating. Parking is convenient but no "in and out" privileges if you self park seem unaccommodating.”

Jan 3, 2008 by David from Fernandina Beach, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Westin's Heavenly Bed was just that. My wife and I did not want to get out of it.
• Our original room had a bad odor. We complained and were given another room immediately.

“NA.”

Dec 28, 2007 by AUDREY from HARRISVILLE
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[1]

• I most enjoyed leaving once they sopped lying and found our truck.
• Everything except the exits.

“I think the Westin should be stripped of all its stars, and do you know the best part is leaving. I stayed there for a week and there was one time were the elevators worked, and the same trash set there everyday. We stayed in a non smoking room and there was cigarette burns on my bed cover. And by the end of the week they ended up giving us all of our money back. Well there is plenty more, but I certainly don't OW you any more of my time.”

Dec 20, 2007 by Donita from Dover, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Service, service, service.
• Nothing!

“Excellent. Clean, beautiful rooms. Hotel staff was excellent and helpful.”

Dec 13, 2007 by Chris from Greensburg, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Great views and very clean.
• Really nothing.

“Great hotel, very clean and great location. The staff was very friendly and the original fish market rest. Was wonderful.”

Dec 10, 2007 by Susan from Columbus, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The view of the Baseball Stadium and the rivers were great.
• The room wasn't anything "special".

“Nice location. Easy to get to other destinations.”

Dec 4, 2007 by Donna from Youngstown, OH
Overall Rating: 6
Cleanliness:[7] • Staff:[9] • Location:[7]

• It was attractive; good location.
• Half of the appliances were unplugged, my internet hook up didn't work, and there was no robe in the room.

“The staff was great, but I was really ticked that I had to use the business center to do my email at their exorbitant rates. They never got my internet connection in my room right. And the phones didn't work either (that did get fixed). And the clock radio, several lights, the refrigerator and the coffee maker were all unplugged. I got the clock and light by the bed plugged in, but no way was I moving the fridge.”

Dec 3, 2007 by Jim from Crozet, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The shuttle bus was a plus.
• No issues with the hotel.

“Very nice hotel. Centrally located. Nice amenities. We have stayed there before and would definitely stay there again.”

Nov 30, 2007 by Scott from Huffman, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Price and location.
• Light in bathroom did not work.

“Nice clean hotel that met my needs for a quick trip to Pittsburgh.”

Nov 29, 2007 by Mona from Aliso Viejo, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[5]

• Very good service.
• Expensive parking.

“Very good hotel close to the downtown area. The concierge was very helpful and made some excellent dining suggestions. I would definitely recommend this hotel.”

Nov 28, 2007 by Paul from Ann Arbor, MI
Overall Rating: 3
Cleanliness:[9] • Staff:[1] • Location:[1]

• The room itself had a very nice king bed, great pillows, and good bedding.
• The service was not good. I asked three times for a corkscrew and waited over an hour.

“This may be a good hotel for business travelers. It's also fine okay for leisure travelers. The lobby is small and not very welcoming. Few chairs to sit and wait or read. In our experience, the service was not so good: we had to ask for a corkscrew three times and wait over an hour to have one delivered. That's not luxury-hotel service, to say the least. Thus we had to wait too long to have a glass of wine after dinner (from their room bar). The hotel restaurant was ok, but way overpriced, and the service there was not top quality, despite the prices. The neighborhood at night was not very comfortable; we went for a walk looking for a restaurant, found nothing special, and rushed back to the hotel. I love Pittsburgh a lot, but this hotel didn't help impress my wife with the city at all.”

Nov 27, 2007 by Laura from Charlotte, NC
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[5]

• Clean rooms, comfortable beds.
• Most restaurants were closed.

“Clean, comfortable, conveniently located. In actuality it seemed more like a 3 star hotel. Nice, but not at all luxurious. The guest services book included a list of personal items that were available to guests upon request; however, none of the 3 items we requested were in stock.”

Nov 26, 2007 by Shawn from Mchenry, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent location.
• No dislikes.

“Just what I needed!”

Nov 21, 2007 by Dave from Burlington, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Overall service & staff help / attitude was 5 star!
• No fridge in room.

“I have stayed at 3 Downtown Pitt hotels, Westin at the top!”

Nov 15, 2007 by Mike from Friendswood, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great experience, great location for all downtown attractions.
• Convention center activity was a bit much.

“The hotel staff was kind and eager to assist with shuttles and recommendations on local attractions.”

Nov 15, 2007 by Danny from Seattle, WA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• Location was great, spacious rooms, nice bar/restaurant, and courtesy van.
• Hard to get people to call you a cab over to you, when cabs were across the street.

“Great hotel, beautiful building, bathroom could be updated. Some tile was loose. Staff was nice, but seemed not interested in getting you a cab when you needed one. Recommend this hotel to anyone.”

Nov 14, 2007 by Bob from Keswick, VA
Overall Rating: 5
Cleanliness:[4] • Staff:[4] • Location:[7]

• Very nice lobby area.
• Front desk staff was not helpful.

“Overall a nice hotel, good location close to many bus lines running through downtown. Lobby area was very nice, but staff was slightly condescending and not attentive.”

Nov 14, 2007 by Rosanna from N. Royalton, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very clean and friendly atmosphere, and beautiful.
• No parking validated.

“The hotel was beautiful and convenient to arrive too. The people are friendly and helpful. It was what I expected. The parking for guests should be validated. Other than that it was to my liking.”

Nov 14, 2007 by Tommie from Garfield Hts, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Location.
• Amenities were not as expected.

“Nice hotel, great location, within walking distance of many restaurants and attractions.”

Nov 9, 2007 by David from Ashburn, VA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• The hotel was very nice, close to the stealer stadium, and close to shopping.
• The breakfast buffet was terrible for the price. There was also an additional parking charge not included in our bill.

“The hotel was very nice, good quality, and friendly staff. The room was very clean and it nice spaces and facilities. The hotel was within walking distance of the all the major Pittsburgh sports venues and shopping attractions. We did not like the additional parking charges and the breakfast buffet was not very good for the $15 fee. However, we would return and just not eat the food.”

Oct 31, 2007 by Lou from Presto, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The bed linens and towels are fantastic.
• The parking garage does not accept full size SUVs, does not have at least 6'8" clearance!

“Great hotel! The sushi bar is awesome and the rooms are well equipped for business or pleasure. The bed linens and towels are fantastic. The only bad thing is that the parking garage can't accept full size SUVs. I drive a Chevy Tahoe and I wanted to valet. They had to keep it in the street in front of the hotel. And I still had to pay for valet.”

Oct 31, 2007 by Michel from Piedmont, QC CA
Overall Rating: 7
Cleanliness:[6] • Staff:[5] • Location:[7]

• Location to Mellon arena.
• Room.

“This hotel should be a easy 3 star or maybe 4 but the room are in a serious need of remodeling, not up standard for Westin hotels, the staff was average, I was checking in at the same time, has a pro hockey team, they seemed to be overloaded, this hotel excellent for conventions, attached to convention center and to events at Mellon arena. Fortunately for them I heard they were ready to shut down for three weeks for remodeling.”

Oct 30, 2007 by Holly from Garrettsville, OH
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[9]

• It had a very friendly atmosphere.
• That we had to pay for parking.

“This hotel was okay would stay there again, did not like the fact that there was dirty wash rags in the bathroom! And that we had to pay for parking.”

Oct 26, 2007 by Tara from Akron, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was very clean and the staff was excellent.
• I truly have nothing bad to say.

“The staff was very helpful. The room was extremely clean and I truly felt that I got everything that I had hoped for if not more. I would definitely come here again.”

Oct 26, 2007 by Rita from New York, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• We asked to be upgraded to a room with a king size bed and we were accommodated with pleasure.
• It felt very business oriented and so the concierge service was less than amiable.

“The rooms were nicely appointed with comfortable beds. The rooms were very clean and the front desk service was prompt and very friendly.”

Oct 25, 2007 by Steve from Cincinnati, OH
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[5]

• Staff was very friendly and helpful.
• For a 5 star hotel rooms were just o.k.

“Rooms were nice, but dated. Bathrooms were particularly dated with very small tubs/showers.”

Oct 13, 2007 by Peggy from Lincoln City, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Great location next to convention center. Downtown and within walking distance to many attractions.
• We tried to extend our stay and didn't hear from the staff. When we did hear, the rate was quite high.

“Nice hotel. Great location. Good staff. Gym was quite good, but there is a separate charge during the week. Highly recommended.”

Oct 4, 2007 by Dorothy from Eaton Rapids, MI
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Room was clean, comfortable and well equipped. Restaurant was pleasant, tasty food and good service. Convenient location.
• Extra charge $20+ per day for parking. Free internet was extremely limited.

“The Westin meets expectations for a high quality hotel. It is easy to find, convenient, comfortable, attractive, well equipped & clean. Fish Market restaurant has a varied menu with unique and tasty selections. Affordable eating options are close by. Service is good, but not outstanding. Free internet is limited. Parking is located directly below the hotel, but adds $20+ per day for it. Very easy check-in & out.”

Sep 24, 2007 by Terri from Melcroft, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[10]

• Beautiful upscale hotel that is very accessible to downtown.
• Check in girl too busy having a casual conversation with former customer to notice me waiting.

“Wonderful place and would highly recommend!”

Sep 20, 2007 by Jim from Crozet, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel shuttle was convenient and would take you anywhere within 2 miles.
• The attention to detail was not there. The accoutrements for a 4 star hotel weren't there.

“We liked the hotel and loved the city of Pittsburgh. It was convenient to everything we wanted to do. If not, the shuttle would take you there. The hotel was clean and the staff was accommodating to our needs. They were polite and attentive. Our overall experience was very good.”

Sep 19, 2007 by Katrin from Shippenville, PA
Overall Rating: 6
Cleanliness:[9] • Staff:[5] • Location:[8]

• The restaurant.
• Traveled with husband and had two twin beds in the room.

“Parking situation was horrible, 7 dollar for two hours, if you go in and out the hotel it is getting very expensive two twin beds no heavenly? Bathroom like promised staff at the bar was unfriendly, had to order the same thing 4! Times and when I was asking how often I have to ask for a beer she told me, I never asked her, but the first time she gave me a coke and I said no, I told you I want to have a beer -she said ok, and then she forgot, also the second and third time I order only 13 people on the bar and two servers and she forgot, but for private chatting with the other server was plenty of time at the breakfast I and my husband had to go find the server for coffee, because she was not coming by anymore after the first cup overall I would say, I would not go back because I was disappointed of the bed in the room and the servers.”

Sep 17, 2007 by Elaine from Mountaintop, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Easy access to other areas in the city. Walking distance to great restaurants and shopping.
• Non smoking facility.

“The hotel was clean and staff was friendly. Easy of check in and check out. Valet parking was optional but easy. Room was clean with upgraded beds and wireless access free. Overall experience very positive and would recommend to friends and co workers.”

Sep 15, 2007 by Kathryn from Lakewood, OH
Overall Rating: 3
Cleanliness:[4] • Staff:[7] • Location:[10]

• The polite staff.
• Room service.

“The hotel was nice but fell short of the 4 star services we expected. The bathrooms were renovated, but poorly; the room service menu seemed limited and the extra service charge unnecessary better to charge more per item. Staff forgot to bring up the cot we requested. They were polite, but not thorough. The pool had black mold on the ceiling. We enjoyed our stay, but did not receive a four star experience in our opinion.”

Sep 5, 2007 by Melissa from Granville, OH
Overall Rating: 5
Cleanliness:[9] • Staff:[6] • Location:[9]

• The shower was excellent; the energy - efficient card that worked only some of the time.
• On weekends, the Panini cafe was closed which left no options available for a quick cup of coffee/pastry in the a.m. other than a sit-down restaurant.

“When we asked about the parking, the hotel staff didn't tell us that since we were checking in late at night that we would have late-night parking privileges of $7 overnight. She only told us about the valet ($24) vs. the self-parking ($20). Luckily, we figured it out on our own, which saved us lots of money. The staff mislead us on purpose, we felt.”

Aug 31, 2007 by Peggy from Carson City, NV
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Friendly staff that responded to requests and made traveling with handicapped persons easier.
• Excessive cost of travelers aid items in the gift shop (i.e. Aspirin, eye drops).

“Nice room and comfortable beds. Duel shower heads was a plus. Helpful staff, especially the bell and valet staff.”

Aug 29, 2007 by Pete from Fairfax Station, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Fantastic workout facility; great location.
• Expensive parking.

“4 stars through and through.”

Aug 27, 2007 by Jeanne from Canton, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The aroma as you walk in was great! The atmosphere was comfortable.
• Construction on the outside. The sign from 10th Ave. was not viewable.

“I enjoyed the one night stay at the Westin. I wish we could have stayed longer to enjoy all that the Westin and surrounding area had to offer!”

Aug 27, 2007 by Bernard from Millersville, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[9]

• Staff was extremely friendly & willing to please.
• Leaky toilet, excessively hot water, view was nothing to write home about.

“It seemed a bit overrated as a 4-star hotel.”

Aug 26, 2007 by Terri from West Bloomfield, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Helpful staff - especially the doormen. The rooms were very comfortable.
• Parking was too expensive and the hairdryer in the bathroom didn't work well.

“All the employees were friendly, courteous and helpful. The room was very comfortable with added amenities like a newspaper and robe. The shuttle bus was very convenient. I would definitely stay there again - especially for the price I paid.”