User Reviews for Westin Convention Center Pittsburgh

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Sep 10, 2008 by Doreen from Waterford, PA
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was perfect, the staff was excellent, the bar/restaurant was really fun.
• I was disappointed in the room itself, for the price I thought it would be more luxurious.

“All in all, it was a great experience. the hotel staff was so nice, I think we enjoyed them the most. I was not that thrilled with the room, it was comfortable, but the furnishings left a lot to be desired. I did not feel like lounging in that room. Also, a decent iron and ironing board would have been nice, the one I had was terrible. The bathroom, while neat and clean, was not in scale with the cost of the room, again, I thought it should have been more luxurious.”

Sep 4, 2008 by Grayson from Silver Spring, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Every staff member we encountered was friendly and helpful: front desk, concierge, bell hop, shuttle driver, even valet!
• Though convenient, not the prettiest area of town - should improve when nearby construction is complete.

“Friendly, efficient staff. Very good customer service. Clean and attractive.”

Aug 29, 2008 by Jenny from Altoona, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean rooms and very friendly workers.
• Had to pay for parking.

“I really liked this hotel very clean and comfortable. It is in walking distant to many attractions. Very friendly staff too. Only thing I did not like was having to pay to park in the parking garage.”

Aug 18, 2008 by Marge from North Chili, NY
Overall Rating: 5
Cleanliness:[6] • Staff:[4] • Location:[8]

• Location, pleasant bellmen.
• Room assignment, no continental breakfast.

“Very disappointed - room with two twins, hotel not able or willing to change, marginal front desk and housekeeping staff, fee for fitness center, pro-location.”

Aug 11, 2008 by John from Valencia, PA
Overall Rating: 4
Cleanliness:[1] • Staff:[5] • Location:[6]

• Nice lobby. Front desk personnel friendly for the most part.
• Old dirty chewing gum on the bathroom floor. Remote control broken, had new one sent up, broken also.

“The rooms seemed out of date especially for a supposedly 4 star hotel. Rooms very sparse with no character. Had a view of a construction project - like that commercial.”

Aug 9, 2008 by Kevin from Strongsville, OH
Overall Rating: 3
Cleanliness:[7] • Staff:[6] • Location:[8]

• Location.
• Air conditioner did not work.

“Good hotel. Room needs to be more comfortable for sleeping way too hot. A/C was either set too high or did not work properly.”

Aug 7, 2008 by Alma from Erie, PA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• The bed linens were sparkling white!
• The seafood restaurant was too pricey $200.00 for 3 adults 1 child and not very good.

“The room itself was superb. To be more specific the grout work in the sink and tub could be bleached along with the stainless mirror frame could use a polish. The restaurant was a joke I have dined at numerous sushi places and this was not at all authentic, get a real sushi chef if you are going to charge that much!”

Aug 4, 2008 by Jennifer from Blandon, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Excellent downtown location and helpful concierge.
• Staff demanded that my son had not request an autograph from a pro baseball player who was also a guest in the hotel.

“We had a great time at the Westin Pittsburgh. Our family had never been to the city before and the staff sent us to the best places in the city for fun and good food. We walked to Heinz field and PNC park, great places for sports fans. Penn restaurant was excellent! Go Randy land!”

Jul 21, 2008 by Kate from Landenberg, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Great hotel near convention center.
• Everything was good, no complaints.

“Great hotel, we will definitely stay there again.”

Jul 17, 2008 by Ray from North Canton, OH
Overall Rating: 4
Cleanliness:[3] • Staff:[5] • Location:[5]

• The fitness center was nice.
• The rooms were outdated. The staff was not kid-friendly.

“This hotel is not kid-friendly, and the staff seemed to look down on us because we had kids.”

Jul 17, 2008 by Susan from Powell, OH
Overall Rating: 3
Cleanliness:[8] • Staff:[2] • Location:[8]

• Good location.
• Far below Westin standards.

“The hotel was very average in every way. Our room did not have any of the heavenly features of which Westin boasts. Our bathroom was ordinary and we were given two twin beds (I didn't even know that hotels had twin beds). Staff was not friendly or helpful. For the price and the Westin name, we were very disappointed, however, the hotel was clean and in a good location.”

Jul 16, 2008 by James from Greenfield Center, NY
Overall Rating: 4
Cleanliness:[1] • Staff:[3] • Location:[10]

• The head bellhop was incredibly helpful. The concierge was seldom on duty, but the bellhop gave us great directions and assistance three times.
• Mess in the bathroom that was not cleaned up after two complaints!

“What a disappointment! My new wife and I had planned our honeymoon around a couple of Cardinals - Pirates baseball games and were delighted that we were upgraded to a 4 star hotel. Everything went well until, at bed time, we noticed someone's beard trimmings around the hot water handle of the bathroom faucet. The next morning we stopped by the front desk to complain. They offered to move us, but it was a top floor room with a great view of PNC Park, the Alleghany River and numerous bridges, so we declined. We just asked that it be cleaned. We returned to find a made up room. We complained again in person at the front desk, as before. We were asked if we'd received the complimentary silver package. We didn't understand, but they were supposed to leave some goodies for us when they cleaned the room. There were no goodies, however. We were assured the stubble would be cleaned. We returned to get ready for the Saturday ballgame to find that the stubble wasn't cleaned but the silver package was right there next to the coffee maker! At that point, we decided to not bother with another appeal to the desk. Instead, we took pictures and will be sending them to the Westin corporate offices.”

Jun 29, 2008 by Kelly from Kenosha, WI
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• The location to downtown Pittsburgh.
• The beds and the view from our room.

“We had stayed at a competitive hotel for 2 nights prior and we much preferred that stay and would recommend that hotel over this facility.”

May 26, 2008 by Erin from Toronto, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• The lobby and hotel room were no question 4 star quality.

“The lobby and hotel room was four star quality - expensive parking, a charge for using the gym, $2.50 for a bottle of water the room.”

May 22, 2008 by Lola from Norwalk, CT
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• The beds.
• Mold, my son had an allergy attack.

“Just good for the price.”

Apr 22, 2008 by Amy from Charlotte, NC
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location! heavenly bed, lobby restaurant, prompt and helpful valet services & head Bellman, Mario was fabulous!
• Our room was very noisy during the night, could hear the rooms above us clearly.

“I love this hotel for it's location, great lobby restaurant/bar and prompt friendly staff!”

Apr 17, 2008 by Mike from Dubois, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Courteous Staff.
• Rooms outdated. Need renovation.

“Great location, with great public amenities. Rooms are old and tattered, though beds are extremely comfortable.”

Mar 26, 2008 by Deb from Cleveland, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Wonderfully comfortable beds.
• Wasnt crazy about the water pressure in the shower and no fan in bathroom.

“I would highly recommend this hotel to all visitors to the city of Pittsburgh. The location is great and the staff is friendly. It was very affordable!”

Mar 20, 2008 by Tom from Richland, IN
Overall Rating: 3
Cleanliness:[5] • Staff:[3] • Location:[8]

• Close to Mellon arena.
• I rented 2 rooms, the room I personally stayed in the bathroom smelled like sewer and the bathtub was stopped up. Also there was no parking.

“The room was overpriced. The bathtub was stopped up and the bathroom smelled up sewer. The hotel was very close to the Mellon Arena. There was no parking and this is a hotel that is in the middle of the city, so where do they expect you to park? I paid enough for the rooms that I should have had a place to park my car!”

Mar 20, 2008 by Matt from Philadelphia, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location and bed.
• Starting to look a bit shabby if you looked closely enough. Noisy clientele on my floor.

“Good location. I would go back.”

Mar 19, 2008 by Gloria from Martinsburg, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very convenient location & helpful staff.
• Parking wasn't available because of a concert.

“Overall our experience was good. We did however have to park 2 blocks away and walk to the hotel because of a concert at the Mellon arena. Hotel occupants should have first choice of parking, not non-guests of the hotel.”

Mar 19, 2008 by Beth from Camp Hill, PA
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[8]

• Location was very good; we were there for the Bon Jovi concert, close to arena.
• My sleep was interrupted all night long by noise from the hall and other rooms.

“I was there with my partner and we were hoping to get away from it all. The noise level was so loud all night long which was very disappointing so much so that relaxing was an issue. The bed was comfortable, the linens were nice. Bathroom was small.”

Mar 19, 2008 by Chrsitine from Boiling Springs, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[9]

• It was very nice and safe. Easy to and from parking garage.
• Check in was not friendly or helpful for a first time visitor.

“Overall we liked our stay. The room was very nice. Cleaning staff was very helpful more so then the front desk. I loved the closeness to the Mellon arena. We would probable stay somewhere else next time only because of the cost.”

Mar 9, 2008 by Carol from Pickerington, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The Westin is great, very comfortable beds, clean & quiet loved it!
• $20.00 parking for 1 night.

“I had a great stay at the Westin. It is a perfect example of what every 4 star hotel should be. Thanks!”

Mar 8, 2008 by Dianne from Canton, OH
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[7]

• Nice big room.
• Very stark and cold decor throughout. No ambience.

“It was fine for a two night stay in Pittsburgh. We didn't need a fancy hotel with lots of amenities. Staff was great and the shuttle service was wonderful.”

Mar 7, 2008 by Regina from Meadville, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Good view from tie 25th floor.
• Parking was $20 a night.

“The hotel was very nice, and the staff was friendly. I loved the lights and air that went off when you left the room, very green! The room service was fast, but they made a mistake on one of our salads and made a point to come up and request the incorrect salad back. That felt a little cheap and odd, were they going to serve it to someone else?”

Feb 20, 2008 by Gary from State College, PA
Overall Rating: 5
Cleanliness:[4] • Staff:[8] • Location:[7]

• Good location friendly staff.
• Room was ok, just ok. Not worth the price.

“The Westin Pittsburgh is in a great location in the Cultural District. Close to theaters and some great restaurants and galleries. However $20 to park your car is ridiculous. And the rooms are overpriced for what they are. (a small room that needs to be renovated. But I must say that the staff was super friendly and helpful.”

Feb 10, 2008 by Bart from Elmhurst, IL
Overall Rating: 3
Cleanliness:[3] • Staff:[4] • Location:[8]

• Close to office.
• Poorly cleaned room. Poor maintenance.

“My stay was tainted by two things: - My flight was canceled so I had to go a day later still had to pay for the room. Room was poorly cleaned/maintained for the star level. I expected that when I gave specific instructions to the front desk to address, the issues would be resolved but they weren't. Things like old cigarettes and someone's prescription medication waiting for me in my non-smoking room when I arrived and paint chips that were falling on me in the shower. There were probably positive things about the stay, but I couldn't overlook the negatives.”

Jan 30, 2008 by Jo from Somerset, PA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• The restaurant and staff.
• We have 3 children and they would not provide a roll away bed so all three had to sleep in one double bed.

“The swimming pool was great for the kids.”

Jan 27, 2008 by Jim from Indianapolis, IN
Overall Rating: 7
Cleanliness:[6] • Staff:[6] • Location:[10]

• Free In room wireless Internet and free printing service at front desk.
• Although a non smoking hotel, the room smelled strongly of smoke - either from years as a smoking room or a prior guest who broke the rules.

“Great location but the staff for a Westin was just not up to par. Hotel in general seemed "dated".”

Jan 21, 2008 by Mary B. from Edinboro, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Impressive lobby.
• Parking price.

“Staffing was extremely friendly. Had convenient amenities.”

Jan 14, 2008 by Eric from Dublin, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great Downtown location.
• No coffee shop or lounge due to renovations.

“The Fish Market is an outstanding place to eat but the temporary location of the Orchard Cafe and the lack of a casual lounge was disappointing. The Hotel is a very nice facility and measures up to the star rating. Parking is convenient but no "in and out" privileges if you self park seem unaccommodating.”

Jan 3, 2008 by David from Fernandina Beach, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Westin's Heavenly Bed was just that. My wife and I did not want to get out of it.
• Our original room had a bad odor. We complained and were given another room immediately.

“NA.”

Dec 28, 2007 by AUDREY from HARRISVILLE
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[1]

• I most enjoyed leaving once they sopped lying and found our truck.
• Everything except the exits.

“I think the Westin should be stripped of all its stars, and do you know the best part is leaving. I stayed there for a week and there was one time were the elevators worked, and the same trash set there everyday. We stayed in a non smoking room and there was cigarette burns on my bed cover. And by the end of the week they ended up giving us all of our money back. Well there is plenty more, but I certainly don't OW you any more of my time.”

Dec 20, 2007 by Donita from Dover, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Service, service, service.
• Nothing!

“Excellent. Clean, beautiful rooms. Hotel staff was excellent and helpful.”

Dec 13, 2007 by Chris from Greensburg, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Great views and very clean.
• Really nothing.

“Great hotel, very clean and great location. The staff was very friendly and the original fish market rest. Was wonderful.”

Dec 10, 2007 by Susan from Columbus, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The view of the Baseball Stadium and the rivers were great.
• The room wasn't anything "special".

“Nice location. Easy to get to other destinations.”

Dec 4, 2007 by Donna from Youngstown, OH
Overall Rating: 6
Cleanliness:[7] • Staff:[9] • Location:[7]

• It was attractive; good location.
• Half of the appliances were unplugged, my internet hook up didn't work, and there was no robe in the room.

“The staff was great, but I was really ticked that I had to use the business center to do my email at their exorbitant rates. They never got my internet connection in my room right. And the phones didn't work either (that did get fixed). And the clock radio, several lights, the refrigerator and the coffee maker were all unplugged. I got the clock and light by the bed plugged in, but no way was I moving the fridge.”

Dec 3, 2007 by Jim from Crozet, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The shuttle bus was a plus.
• No issues with the hotel.

“Very nice hotel. Centrally located. Nice amenities. We have stayed there before and would definitely stay there again.”

Nov 30, 2007 by Scott from Huffman, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Price and location.
• Light in bathroom did not work.

“Nice clean hotel that met my needs for a quick trip to Pittsburgh.”

Nov 29, 2007 by Mona from Aliso Viejo, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[5]

• Very good service.
• Expensive parking.

“Very good hotel close to the downtown area. The concierge was very helpful and made some excellent dining suggestions. I would definitely recommend this hotel.”

Nov 28, 2007 by Paul from Ann Arbor, MI
Overall Rating: 3
Cleanliness:[9] • Staff:[1] • Location:[1]

• The room itself had a very nice king bed, great pillows, and good bedding.
• The service was not good. I asked three times for a corkscrew and waited over an hour.

“This may be a good hotel for business travelers. It's also fine okay for leisure travelers. The lobby is small and not very welcoming. Few chairs to sit and wait or read. In our experience, the service was not so good: we had to ask for a corkscrew three times and wait over an hour to have one delivered. That's not luxury-hotel service, to say the least. Thus we had to wait too long to have a glass of wine after dinner (from their room bar). The hotel restaurant was ok, but way overpriced, and the service there was not top quality, despite the prices. The neighborhood at night was not very comfortable; we went for a walk looking for a restaurant, found nothing special, and rushed back to the hotel. I love Pittsburgh a lot, but this hotel didn't help impress my wife with the city at all.”

Nov 27, 2007 by Laura from Charlotte, NC
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[5]

• Clean rooms, comfortable beds.
• Most restaurants were closed.

“Clean, comfortable, conveniently located. In actuality it seemed more like a 3 star hotel. Nice, but not at all luxurious. The guest services book included a list of personal items that were available to guests upon request; however, none of the 3 items we requested were in stock.”

Nov 26, 2007 by Shawn from Mchenry, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent location.
• No dislikes.

“Just what I needed!”

Nov 21, 2007 by Dave from Burlington, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Overall service & staff help / attitude was 5 star!
• No fridge in room.

“I have stayed at 3 Downtown Pitt hotels, Westin at the top!”

Nov 15, 2007 by Mike from Friendswood, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great experience, great location for all downtown attractions.
• Convention center activity was a bit much.

“The hotel staff was kind and eager to assist with shuttles and recommendations on local attractions.”

Nov 15, 2007 by Danny from Seattle, WA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[8]

• Location was great, spacious rooms, nice bar/restaurant, and courtesy van.
• Hard to get people to call you a cab over to you, when cabs were across the street.

“Great hotel, beautiful building, bathroom could be updated. Some tile was loose. Staff was nice, but seemed not interested in getting you a cab when you needed one. Recommend this hotel to anyone.”

Nov 14, 2007 by Bob from Keswick, VA
Overall Rating: 5
Cleanliness:[4] • Staff:[4] • Location:[7]

• Very nice lobby area.
• Front desk staff was not helpful.

“Overall a nice hotel, good location close to many bus lines running through downtown. Lobby area was very nice, but staff was slightly condescending and not attentive.”

Nov 14, 2007 by Rosanna from N. Royalton, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very clean and friendly atmosphere, and beautiful.
• No parking validated.

“The hotel was beautiful and convenient to arrive too. The people are friendly and helpful. It was what I expected. The parking for guests should be validated. Other than that it was to my liking.”

Nov 14, 2007 by Tommie from Garfield Hts, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Location.
• Amenities were not as expected.

“Nice hotel, great location, within walking distance of many restaurants and attractions.”