User Reviews for Omni William Penn Hotel

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Aug 28, 2008 by Matt from Akron, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• My wife and I really enjoyed staying at classic and classy older restored hotels.
• $26.00 per day parking fees.

“To put it simply, we will stay at The William Penn on our next visit to Pittsburgh. Staff was very cordial, friendly and helpful.”

Aug 25, 2008 by Peter from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It is very first class - well furnished.
• Nothing.

“This is a deluxe hotel well appointed excellent location with large rooms. It like the Plaza in New York City.”

Aug 23, 2008 by Ann from Feasterville, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[3] • Location:[9]

• Location and the main lobby.
• Starbucks was extremely busy in am. Meals were too high for families.

“It was nice but it felt really stiff. The staff at the front desk was very nice. Mainly I guess the restaurant was too expensive for families with teenagers. Starbucks was also expensive and crowded in the am we had to walk to McDonalds. We also found that there was not much to do (there was only the gym).”

Aug 23, 2008 by Gary from Bowerston, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very clean and great service.
• I liked everything.

“This was the nicest hotel I have ever stayed in and I have spent time in a lot of hotels over the years. The staff was very friendly and the hotel was very clean.”

Aug 21, 2008 by Philip from Coral Springs, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Classic with modern touches.
• Parking in a shared garage.

“This hotel has a very charming lobby and other interesting public spaces. It takes up a small city block with convenient entrances on every side. It's located in the heart of this secretly yet truly charming city.”

Aug 21, 2008 by Lee from Chevy Chase, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Great location in the downtown area; beautiful lobby.
• Rooms are a bit dated.

“One of the grand hotels of downtown Pittsburgh with a gorgeous lobby and good service. The rooms are dated, but offer good linens and comfortable beds.”

Aug 21, 2008 by John from Harrisburg, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• It is a beautiful hotel and has a great location to everything we wanted to see and do in Pittsburgh.
• The room was small and tight to get around in some areas and it had no view.

“Overall, it was a very nice place to stay. My girlfriend and I had a wonderful stay. Everyone there was happy and helpful. The hotel was clean and well kept. It was also close to everything we wanted to see and do in Pittsburgh. We would love to stay here again the next time we visit Pittsburgh.”

Aug 20, 2008 by Tom from Chocowinity, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent location. Large, comfortable room.
• No microwave or refrigerator.

“Well maintained hotel in heart of Pittsburgh business district. In walking distance of downtown attractions (PNC Park, Heinz Center, Heinz Field). Friendly staff.”

Aug 19, 2008 by Spencer from Edinboro, PA
Overall Rating: 8
Cleanliness:[5] • Staff:[6] • Location:[9]

• Location character/charm.
• Cleanliness.

“The hotel has wonderful charm and character at a great location in the city. Found some cleanliness issues, for example, there was lipstick on one of the coffee cups. Some maintenance issues such as cracked tiles, loose fixtures, etc., but found that it added to the character of an older grand style hotel. I would definitely stay at this hotel again.”

Aug 19, 2008 by Tom from Old Bridge, NJ
Overall Rating: 4
Cleanliness:[8] • Staff:[5] • Location:[7]

• Clean, and convenient.
• Our room was not cleaned/beds made.

“Nice hotel, but was extremely disappointed that at 9:30 on Friday evening, our room had no maid service. I called to complain, but they never offered to come up & take care of it. Matter of fact, they tried to put the blame on me by asking if I put the do not disturb sign on the door. That was impossible, since there no sign to be found. At 9:30 at night with a sick child who just wanted to get into bed, I was extremely disappointed.”

Aug 19, 2008 by Bryan from Knox, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Didn't leave enough time to see entire hotel.

“Excellent. Only thing missing was a pool for the kids. Every staff member went out of their way to make sure you were taken care of. Excellent.”

Aug 18, 2008 by Pat from Markham, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was excellent and the staff very friendly.
• Nothing to tell it was excellent.

“Very clean excellent service, great valet parking but expensive.”

Aug 18, 2008 by Steve from Elmira, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Historic building with beautiful appointments, helpful staff and business friendly environment. Good trip eve though the Steelers lost.
• Expensive parking and internet services.

“The lobby is very welcoming and beautifully decorated. Staff is helpful and efficient. Rooms are small but well appointed. Location in downtown Pittsburgh is central to business and shopping and concierge is knowledgeable. Great choice.”

Aug 18, 2008 by Lorna from Martinsburg, WV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Perfect location for the activities we attended.
• Can't think of one thing.

“Beautiful hotel, best stay in Pittsburgh yet.”

Aug 14, 2008 by Tim from Hollidaysburg, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• The concierge was extremely helpful at finding a restaurant.
• The room was a little smaller than expected.

“Overall nice, convenient, clean. Staff was helpful. Would stay here again.”

Aug 12, 2008 by Teresa T. from Waynesburg, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Our 2nd favorite spot in Pittsburgh.
• No night life.

“It has improved in the rooms since our last visit.”

Aug 12, 2008 by Katie from Endicott, NY
Overall Rating: 6
Cleanliness:[6] • Staff:[8] • Location:[10]

• The hotel lobby was beautiful.
• AC did not work in room, shower head was coming out of wall.

“Hotel was okay, but did not live up to my expectations.”

Aug 12, 2008 by Sheila from Houtzdale, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was really nice and clean.
• Liked everything.

“It was very nice and clean and everyone was friendly.”

Aug 9, 2008 by Arthur from Mississauga, ON CA
Overall Rating: 9
Cleanliness:[10] • Location:[8]

• Beautiful building, well maintained.
• No swimming pool, service charge for wireless internet.

“Overall great hotel, and good customer service.”

Aug 7, 2008 by Mh from West Hartford, CT
Overall Rating: 3
Cleanliness:[5] • Staff:[4] • Location:[5]

• It seemed to be in a nice area although I did not go out in that area.
• Not worth the money.

“Our stay was not pleasant. We had to change rooms at midnight and were moved to a smaller room. The staff appear to be friendly, but when you ask them to do something it does not get done until you complain several times. Our TV was broken. We thought it was the remote so we asked for new batteries or a new remote. 6+ hours later we never got a new remote or batteries so we called again 2 more times. Finally maintenance came to bring a new remote which didn't work. The guy tried to fix the TV/remote but could not. He also found that the TV was not even showing the correct channels. The maintenance guy was 10 times more helpful than the front desk. He got us moved to another room and got us a free movie. Overall we were just not happy with the hotel and will not stay there again.”

Aug 6, 2008 by Shannon from Wellesley, ON CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• The staff were extremely helpful and friendly. We thought they were more friend than Canadians.
• I loved it all - nothing I didn't enjoy.

“The William Penn Hotel is conveniently located to downtown and is a beautiful hotel. The staff are extremely friendly. I would definitely go back. Check out the incline and the learning cathedral.”

Aug 6, 2008 by Georgia from St Louis, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Much like the St Francis in SF & the Drake in Chicago. Elegant older turn of the century hotel.
• Very quiet. Almost no one there.

“Check answer 14.”

Aug 5, 2008 by Cathie from Rosedale, LA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Clean room with nice bed sheets.
• They were not very knowledgeable about thing to do except were to shop and no pool or whirlpool.

“The hotel was a nice place to stay and comfortable I would recommend this hotel to a friend.”

Aug 3, 2008 by Craig from Denver, CO
Overall Rating: 2
Cleanliness:[6] • Staff:[7] • Location:[6]

• Quiet.
• Poor air conditioning.

“The air conditioning in the rooms and hallways is the pits. You could barely fit one person in my bathroom. Select guests are supposed to receive free drinks in the morning. Happened one out of two nights.”

Aug 1, 2008 by William from Whiteland, IN
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• The beds and pillows are great.
• Parking costs, room did not get cleaned on second day.

“Hotel is very big and everything is within walking distance pnc park and Heinz field are only 15 minutes away.”

Aug 1, 2008 by Chris from Chatham, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Staff was very nice. Excellent location.
• Can't think of anything.

“Old-style luxury, excellent location, friendly staff. Aces all around.”

Aug 1, 2008 by James from Orangeburg, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Impressive interior, good location.
• A bit conservatively designed.

“Classic and impressive.”

Jul 31, 2008 by Beryl from Sardis, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent staff, excellent room, perfect weekend.
• Nothing.

“I am a history buff and staying at a great hotel like the William Penn was a dream come true. Its really grand.”

Jul 31, 2008 by Lisa from Mason, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was extremely professional, helpful and accommodating. The hotel was clean. The room was very comfortable.
• It would have been nice to have a 2 queens instead of 2 doubles. The bathroom was very small.

“The hotel was beautiful and very clean. The hotel staff was very friendly, welcoming, helpful and very accommodating. The location was great. We could park our car and walk to everything in downtown. I felt very safe. I would highly recommend the Omni William Penn. It was a wonderful stay.”

Jul 31, 2008 by Jennifer from Granville, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• The bedding was clean and upscale, they had a great coffee shop and WiFi area, staff was good and there were high quality amenities.
• Parking availability the cost for parking overnight with the hotel service is $26 per day too high for area.

“The room, bathroom and bedding was clean. The bedding was good quality all white and very clean. Decor in room was acceptable for star rating but the carpeting should be replaced soon. Staff was very cordial. Public areas were very nice due to being an old, grand hotel while at the same time had many updated amenities for; nail salon, Wi-Fi cafe, etc. room SVC excellent.”

Jul 30, 2008 by Lindsey from Annville, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[5]

• I loved the decor. It is absolutely beautiful.
• The location. It was too far in the city and it felt unsafe to walk at night.

“Absolutely beautiful. You feel like royalty when you walk through the door. The hotel staff is 100% accommodating and helpful. The room was comfortable and clean. The restaurants were fabulous and the Starbucks in the lobby was very convenient. The only 2 downfalls are.1- there was no pool that I know of and 2- it is located in the city as opposed to the hotels that are on the waterfront. It felt a little unsafe to walk at nighttime. Overall, I loved it and would gladly stay there again.”

Jul 30, 2008 by Angela from Johnstown, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The entire staff was so friendly and helpful. The hotel was centrally located from three major department stores and easy access to Station Square.
• There was no pool, which was upsetting to my five-year-old but we still managed to keep him entertained.

“The entire staff was so friendly and helpful. The hotel was centrally located from three major department stores and easy access to Station Square. Our first night there we were just going to call for take out and the concierge set us up with a really nice evening. We had our five-year-old son so not only was he having new experiences, but so were my husband and I. We had a really great family weekend.”

Jul 30, 2008 by Virginia from Morgantown, WV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful hotel, 2 bathrooms in room.
• A little noise from the elevators.

“Great hotel, the best in Pittsburgh.”

Jul 30, 2008 by Agnes from Media, PA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• Friendly staff. Elegant atmosphere.
• Very small rooms.

“Overall, it was a great experience. The staff is very friendly and polite. My only complaint is that the rooms are quite small and, although I'd asked for doubles, the rooms only had one bed each.”

Jul 30, 2008 by Gabriela from Beachwood, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The food from the bar menu of the dining room.
• The outside of the front entrance needs a bit freshening up.

“We were very pleased with the atmosphere and the staff was always helpful. The bartender at the dining room bar made us feel very comfortable and the food was fantastic.”

Jul 30, 2008 by Dawn from Escondido, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was friendly and helpful.
• No view.

“The staff was really helpful. Right when we pulled in when the valet asked us if we wanted to valet for $26 a day or park in the structure across the street for $5. The front desk was friendly and the concierge made an excellent dinner recommendation. After dinner the bar is the perfect location for a cocktail to cap off the night.”

Jul 29, 2008 by Kristie from Zanesville, OH
Overall Rating: 2
Cleanliness:[3] • Staff:[8] • Location:[5]

• The staff was very friendly.
• Cleanliness, doors, room, bathroom sink and tub, bedding stained, old ironing board with no pad.

“I stayed at this hotel several years ago and the room, I stayed in, was 2 floors up. The door wouldn't close unless slammed, and at one point when I was in the shower, the door was open because it didn't latch. The comforter on the bed was stained. The stands in the room and in the bathroom were dusty. The bathroom sink drained when plug should have stopped it and in the shower it was the exact opposite. It wouldn't drain at all unless you held the plug up. The room temperature was uncomfortably warm because the air conditioner blew up the inside of the drapes instead of into the room. The ironing board had no cover on it, was hard to work, and was as old as the hotel. The key lock on the door sometimes took as many as 4 times to read my card. There were very few channels on TV to watch, anything besides that and you were forced to pay an extraordinary amount of money. Room service and the restaurants were outrageously priced, and to go 5 floors they charged $2.50 per order, as well as customary 19% gratuity. I would never recommend that a person stay at this hotel. I was the only guest on the floor for the first evening and saw room service cart in hall for hours before being retrieved. I had a miserable experience. Also! On the front side of this hotel is a park, where homeless people and rats have taken over. 7 years ago, this was a beautiful park with a fountain. I was frightened to go into that park. The park on the back side of the hotel was beautiful. Parking was to be paid by guest at a rate of $13.50 to $26.00+ a day depending on where you parked. I will not go back to this hotel.”

Jul 29, 2008 by Bess from Round Rock, TX
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Bed was comfortable.
• Room was very dark and depressing.

“While the lobby is lovely, the rooms are so dark and uninviting. Wish it were otherwise.”

Jul 29, 2008 by Theresa from Massillon, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked that the staff was friendly and helpful in directing us to other places we wanted to see.
• Nothing.

“The Omni Hotel in downtown Pittsburgh is a quality hotel conveniently located to many of the tourist attractions. The staff is friendly and helpful. We were especially happy that the rooms were spacious and clean.”

Jul 28, 2008 by Susan from Alliance, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Rooms were wonderful. Bed was so comfy and pillows were great.
• Cannot say anything that I did not like.

“This hotel was wonderful.”

Jul 23, 2008 by Scott from Erie, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Very classy architecture; close to downtown venues.
• Nearby neighborhood is a bit seedy.

“The architecture of the William Penn reflects a grand, bygone era when such hotels were built as posh destinations and city landmarks. The hotel has a lot of character and class. Just by being in the lobby makes you feel like you have arrived at an exclusive place. The staff was informative and friendly and my room was clean and nicely decorated. There are many modern conveniences throughout the hotel, including wireless internet (free if you join Omni Select Guest). If you won't be driving your car much, I recommend self-parking in the parking garage over the valet parking which uses the same garage across the street - it's considerably cheaper, especially on weekends ($5.00 for 24 hours). I highly recommend this hotel!”

Jul 15, 2008 by Sue from Sharon, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• East to find, Wonderful Staff, Great Location.
• Nothing.

“Beautiful Hotel!”

Jul 15, 2008 by Tania from Indianapolis, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• It had history and charm. Fantastic location and inviting lobby. Staff was the friendliest I've come across.
• The valet parking area can get crowded and the windows are not very sound proof.

“It is in a wonderful location allowing the traveler to walk to most destinations. The staff was sincere, eager to help and very prompt. The public areas of the hotel were very inviting as evidenced by the numerous people lounging. The rooms were comfortable and clean. The only downside is that the valet parking area can get crowded and the windows do not block sound very well. Nevertheless, I would recommend the hotel and if I'm back in Pittsburgh, I intend to stay there again.”

Jul 15, 2008 by Len from Nutley, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Excellent location!
• Dim lighting.

“Although it was a very old building, the hotel was very clean. Conveniently located in the heart of downtown Pittsburgh!”

Jul 15, 2008 by Sean from Canton, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location is unbeatable.
• It's too old; no widescreen TV.

“Good but old. Service was excellent.”

Jul 9, 2008 by Pragati from Amherst, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great Service, Great location.
• Na.

“Awesome! The staff is very friendly. And pets are allowed too. I have a 19month Yorkie and he enjoyed the trip the most. Close to station square and other attractions will definitely stay here again.”

Jul 8, 2008 by Marc from Dubois, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Hotel was grand.
• Remote control for TV didn't work.

“Excellent other than remote.”

Jul 2, 2008 by Sharon from Duncannon, PA
Overall Rating: 3
Cleanliness:[1] • Staff:[1] • Location:[8]

• The location.
• Rooms are too small.

“The hotel itself was very nice to look at, the lobby was amazing and the front desk staff was very good.”

Jun 8, 2008 by Jeremiah from White Sulphur Springs, WV
Overall Rating: 6
Cleanliness:[8] • Staff:[5] • Location:[6]

• The large rooms.
• No shuttle service.

“I arrived, and parked right in front of the hotel, wanting valet to take my car. There were three of them grouped together talking with one another. Finally, they acknowledged me as a guest at their hotel and helped me. I checked in and went to my room. The room was large, which I liked, but the bed was a Murphy bed and hard as a rock. There was plenty of seating in the room, and magazines on the coffee table to read. There were no light near the couch area, which made it hard to read the magazines. The bathroom was very spacious, the only down side was not much water pressure in the shower. The main reason I went up to Pittsburgh was to see the pirates play. There was no shuttle service offered, which made it an inconvenience for me and my wife. We had to walk to and from the ball park, which wasn't bad, but she was afraid walking in the city at night.”

May 30, 2008 by Amy from New Albany, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[6]

• Very nice amenities. Also like the fact that I could park in the lot across the street for $5 per day on the weekend!
• Lack of restaurants on the weekend.

“Great hotel -especially for business. We were trying to find a restaurant open that we could walk to on a Sunday night and could not. The location was more of a business district than I thought it would be. Otherwise a great comfortable easy experience.”