User Reviews for Sheraton North Charleston Hotel

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Jul 23, 2008 by Paul from Quincy, MA
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[9]

• A few problems, but staff was absolutely excellent in taking care of them.
• With one problem, we notified the desk and nothing was done until the next day when we notified them again.

“Very pleasant staff. Hotel appears a bit shabby in places, and has a slightly noticeable smell throughout the entire hotel (not really unpleasant, but it caused my wife to start sneezing as soon as we walked in). I expect people who work there wouldn't notice it.”

Jul 22, 2008 by Brenda from Hampton, SC
Overall Rating: 3
Cleanliness:[7] • Staff:[3] • Location:[8]

• Nice lobby nice bed.
• Air conditioner did not and the staff, with the exception of manger, did not act like they cared.

“The hotel was nice with the exception of the air conditioning unit malfunctioning. Once the staff was notified at 3 A.M, they were not very accommodating.”

Jul 22, 2008 by John from West Columbia, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Very friendly staff.
• Interstate noise oh well.

“Very nice-friendly, people bent over backwards to be helpful very easy to find both pools open and clean.”

Jul 19, 2008 by Lynnette from Hampton, VA
Overall Rating: 8
Cleanliness:[3] • Staff:[10] • Location:[5]

• Pool, washer and dryer access.
• No microwave or fridge, no breakfast for the cost.

“The bathroom was not cleaned there was dirt all over the faucet and the linen did not look clean. Under the bed had stuff from previous stays.”

Jul 17, 2008 by Cathy from Elizabeth City, NC
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[9]

• The indoor/outdoor pool was cool.
• Room was not as well kept as I would have expected.

“The lobby and public areas were very nice. The staff was very friendly. However, in my room, the toilet did not work, had to repair it myself. It was not as clean and upscale as I would have expected.”

Jul 17, 2008 by Joy from Townville, SC
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• The indoor pool was good for the children. Location was great.
• No refrigerator in room.

“Staff seemed friendly and helpful, not pushy. Great location to all areas we were interested in - food, Charleston, Foley Beach, and shopping. Easy interstate access.”

Jul 17, 2008 by Karen from West Roxbury, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Friendly, clean, convenient -would recommend.
• Pool was always full of children so not able to swim.

“Staff was very nice! Clean and well kept throughout.”

Jul 15, 2008 by Jamie from Murrells Inlet, SC
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Bed was very comfortable and star bucks coffee in room.
• The hallways were a little muggy and the carpet in our hotel room was in need of replacement.

“I would stay here again if needed. It is outside of Downtown Charleston, but still easy to get to. The rooms were spacious, but some things (carpet) were in need of replacement. The room had a coffee maker and star bucks coffee was provided. The room also included a microwave and a mini fridge!”

Jul 14, 2008 by Wanda from Boiling Springs, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The staff went out of their way to help to make our trip better.
• They charged for water; signs were too small to see charges. Airport close to hotel.

“Overall, very pleased with hotel.”

Jul 10, 2008 by Andy from Myrtle Beach, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The pool area is great!
• Small bathrooms!

“The rooms are average, however the beds are quite comfortable. The pool area is a nice bonus with large and very cushy furniture to lounge on. The hotel bar is nice with a good selection of drinks. The staff was very helpful and you can get a fridge and microwave upon request for free!”

Jul 9, 2008 by Yuwei from Decatur, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Clean and comfortable.
• No coffee bars nearby.

“Very nice.”

Jul 9, 2008 by Cynthia from Duluth, GA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[7]

• Comfortable, nice bed, very good breakfast, nice service.
• No good scenery.

“The room was nice and comfortable. The whole buffet breakfast is awesome. Not like those typical continental self making waffles. Services are good and efficient. The location is good, near the downtown,10 mins by driving.”

Jul 9, 2008 by Melanie from Chapin, SC
Overall Rating: 4
Cleanliness:[7] • Staff:[6] • Location:[9]

• Location is convenient to major highway, food, shops and performing arts center/coliseum.
• Clogged drains, poor housekeeping service.

“The hotel has been renovated so it looks nice but don't judge this place by its looks. I had to ask for toilet paper upon arrival and on the second day I had to ask for towels since housekeeping did not come to our room. Shower drain was clogged and first person to fix it left a big mess and didn't have the proper tools to fix it. Had to wait until next day and it was late in the afternoon before that was fixed. The towels either had holes in them or were frayed. No fridge or safe in room.”

Jul 3, 2008 by Cathy from Foster, KY
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[9]

• The staff was very friendly.
• The rooms and halls could be updated.

“My husband and I both enjoyed our stay at this hotel. The staff was wonderful. The hotel was close to everything we wanted to do in the area.”

Jun 28, 2008 by Madeleine from Dacula, GA
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[4]

• The pool.
• $4.50 water, $4 coffee.

“It was pleasant enough.”

Jun 28, 2008 by Joan from South Hadley, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Beautiful large lobby and pool.
• Older hallways -didn't smell good at times.

“This was a great hotel. The only drawback is that it was a 15 minute drive to the city. There are plenty of amenities within a 2 minute drive, including a Wal-Mart. The pool area is beautiful and was very relaxing for us.”

Jun 5, 2008 by Rob from Greenville, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• Great beds.
• A little out of the way, but not bad.

“Great beds, the linens were very nice. Great pool and fitness area. Great place to relax after a long day.”

Jun 5, 2008 by Linda from Raleigh, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Nice pool and lobby, near major Hwy.
• Funky smell in hallways.

“Nice hotel just off the Hwy. Very nice pool area and lobby. Room was above average with microwave and refrigerator. Bathroom was a little dated, but clean. Not within walking distance of "Historic Charleston", but not that far. Immediate area had no charm, but plenty of parking and quick access to HWY.”

Jun 4, 2008 by April from Greer, SC
Overall Rating: 7
Cleanliness:[7] • Staff:[10] • Location:[9]

• Convenient.
• Old, needed remodeling. not fresh and clean.

“Kind of like staying at grandmas. Lots of thoughtful touches, but the place needed serious remodeling. Staff was friendly and efficient. Good location.”

Jun 4, 2008 by Betty from Maylene, AL
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[10]

• Liked the size of this hotel. All areas were in easy walking distance.
• Part of the commode in my room was missing. Part that screws it to floor. This looked bad.

“Locks on 2 of the rooms we had did not work properly. We got another key card and that worked for 1 of the rooms. A worker had to be called for the 2nd room, he got the door open, however, it was late 12:00 mid night. The lock would not work for them to lock it and leave the room. If they had gone out of the room, they would not have been able to get back in. While this lock was being worked on they stayed in my room. They had 2 small children, it was very uncomfortable for them. The night we checked in, one of the men in our party went to desk asking for a cart for our luggage. He was told that one would be forthcoming. We waited for 30 mins with no cart. He finally went in search for one. He found it in a small closet type room.”

May 29, 2008 by Amy from Augusta, GA
Overall Rating: 6
Cleanliness:[1] • Staff:[7] • Location:[7]

• Loved the pool and the shop had reasonable prices.
• The room was just plain dirty. A nice hotel with an awful cleaning staff and obviously weak management.

“This hotel is in a great location, has great parking, and a fantastic indoor/outdoor pool. My one and only complaint is how dirty it was. There was half eaten food under the beds, the carpets were stained and frayed, and the bathtub was stained. All of the problems could have been fixed with a good scrubbing. I think the problem was low standards. Everything else about the hotel was great but cleanliness, especially for someone with young children, is a top priority.”

May 28, 2008 by Mark from Fort Wayne, IN
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[10]

• Staff responded to requests quickly and follow up was good.
• Mold in bathtub and stain on ceiling--undergoing remodel.

“Great location to airport. I would stay here again. Pool and lobby were beautiful.”

May 28, 2008 by James from Evans, GA
Overall Rating: 6
Cleanliness:[4] • Staff:[9] • Location:[8]

• Attractive, well located hotel with nice amenities.
• The hotel room was not clean and toilet difficult to flush.

“Hotel is attractive, well located, and convenient and has nice amenities. Staff is excellent. Could use some serious attention to cleanliness and bug control.”

May 22, 2008 by Ed from Candler, NC
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[7]

• Convenience to attractions.
• Airport noise- moderate care to daily cleaning.

“It was adequate for the price.”

May 20, 2008 by Jurell from Hendersonville, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Very accommodating to my needs.
• Step it up a notch for cleaning but overall good.

“Good for the money.”

May 19, 2008 by Jason from Dallas, TX
Overall Rating: 4
Cleanliness:[2] • Staff:[4] • Location:[4]

• Lobby, pool.
• Location, maintenance.

“Unfriendly staff, bad location for restaurants etc. Many maintenance and housekeeping issues. Leaky faucets, dirty vents, hair in the tub etc.”

May 15, 2008 by Toni from Des Moines, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked the friendliness of the staff.
• The bar was not smoke free.

“This hotel is great! Room was clean, had all the amenities that one needed. Very nice bar area. Restaurant was very and staff was very pleasant. I would recommend this hotel to everyone.”

May 15, 2008 by Orcun K. from Raleigh, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Inadequate parking because they rented ballroom for prom.

“Overall good, friendly staff.”

May 14, 2008 by Bobby from Raleigh, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Free Wi-Fi.
• Old standard TV and bathroom wasn't the greatest.

“The Sheraton was a nice hotel convenient to Wal-Mart and outlet shopping. But the main attractions were a 15 minutes away. The hotel was pleasing visually wise, but the parking was poor and there is 2 entrances and if you parked on one side you would have to walk far to get inside.”

May 14, 2008 by Rusty from Hayes, VA
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[9]

• Great pool area, nice beds.
• Older, well worn rooms.

“Hotel is in a great location with easy access from I-26 and close to Tanger Outlet Mall. Hotel has nice public spaces, including a great indoor/outdoor pool area with very nice outdoor sunning area. Staff could be a little friendlier. Rooms are older but have nice beds with lots of pillows.”

May 13, 2008 by Keldon from Staunton, VA
Overall Rating: 3
Cleanliness:[3] • Staff:[2] • Location:[3]

• Attractive lobby.
• Very poor condition rooms.

“This hotel is in very poor condition, except for the lobby. The staff is not responsive with obviously low morale. Bathroom fixtures were all loose and the shower sprayed water everywhere. The rooms were not clean. This was an old building, not well maintained and in a fairly dangerous part of town. Not nearly a three star hotel, more likely 1.5 to two. Worst hotel I have stayed in. Not a good experience at all.”

May 12, 2008 by Mia from Columbia, SC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Those poll areas were wonderful.
• Bathrooms need to be updated - the tub in particular.

“Great location - especially if you like to shop. Great bar, great service overall.”

May 12, 2008 by Knocola from Goose Creek, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• The atmosphere.
• Nothing.

“The hotel was really nice and the entire employee was very nice. I really enjoyed my stay.”

May 10, 2008 by Lani from Bellevue, WA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Free shuttle to airport and cruise port, free parking.
• Restaurant wasn't very good. Water needs to be hotter for dishwasher.

“The shuttle driver (black, male, don't remember his name) who picked me up from the airport on Friday, 4/18 evening, was very friendly. We saw him in the lobby giving directions and recommendations about local attractions to many guests.”

May 7, 2008 by Christine from Burlingame, CA
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[1]

• Great place but we were not allowed a room.
• Driving in a strange town to find another hotel!

“How can you let them do this? 2 years ago in Myrtle beach they tried doing this to us too but I talked them into finding us a room at their hotel. This Sheraton has a list of 9 guest that they had sold their rooms and moved us to a cheaper hotel. Our arrival from the West Coast was at 10 pm. Who feels like having to hunt for another room.”

May 5, 2008 by Mark from Kennesaw, GA
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[4]

• Main Lobby area.
• Room condition.

“Room service bad. Restroom needed repair. Backside room listen to garage truck at 3 am.”

Apr 30, 2008 by Michael from Greenville, SC
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[7]

• The location was real close to the airport and the interstate.
• Dogs were barking both nights we were there.

“We arrived at the hotel and went up to our room. The room smelled terribly of smoke even though it was marked non-smoking. We called to the front desk and the lady said they'd send someone up with some air freshener. We didn't like that solution so we went back downstairs and got a new room. We got back upstairs and the key didn't work so we went back downstairs. When we finally got into the room it smelled better and the comforter on the bed was not messed up like the first room. Both nights we stayed, a dog was barking until late at night so it was hard to sleep. Also, the room was hot even though we had the AC set to 62 degrees.”

Apr 30, 2008 by Cheryl from Gray Court, SC
Overall Rating: 2
Cleanliness:[1] • Staff:[2] • Location:[5]

• The lobby was nice.
• It will take more than 20 words.

“We stayed at this same hotel approx. 2 weeks prior to this stay. It was a wonderful experience for our European guests as well as us. When we realized we were going back to Charleston Sc. We wanted to stay in the same hotel. That is where we made our first mistake! From the moment we entered the hotel at 2:00 pm until 11:00 pm the first night and after a room change it only went downhill from there. The stay ended with the shower head had no water pressure, not just the water saver, but encrusted with debris to the sink faucet falling into my hand when I tried to brush my teeth looking down at the top of the faucet not covered by the round cover staring at even more mold! I tried to turn off the faucet and it fell into my hand. My husband and I spent the day traveling (trying to be accommodating to our guests) with soap and slime from our attempt to shower touring Charleston. There were so many problems in between, I do not want to spend the time it took to live through them all! This was a stay that I will never want to repeat!! The hotel staff was made aware of every issue. Although, they did comp us a dinner on the first night by the time we received our meal. It was over an hour after we placed the order and it was approx. 11:00 pm, a bit too late to finally have dinner and too exhausted and frustrated to attempt to eat. I am hoping the hotel will be made aware of both of my surveys and do some type of audit on each of their rooms. The employees were so casual about letting us know they were aware of these issues in the rooms but were frustrated they were having to 'go through the process' in repairing each of the problems. Unfortunately, their guests are the only audit they have for these such repairs. My issue is, I pay for a clean room, working shower, clean sink.”

Apr 29, 2008 by Krystin from Indian Trail, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[7]

• Very friendly staff.
• Pool was freezing, no hot tub.

“The hotel is very nice with a wonderful staff. The bathrooms are a bit small. It is located beside a couple of warehouses, so there is nothing in walking distance. Across the highway are the Tanger Outlets. The hotel is about a 20 minute drive to downtown Charleston.”

Apr 28, 2008 by Pat from Phenix City, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• They were very customer friendly and efficient in check in and check out. Eager to make the experience great.
• Restaurant service a little slow but were eager to make amends.

“It is in an easy to find location. It is convenient to Charleston down town as well as Patriot's Point and Magnolia Gardens. It was quiet and friendly and safe and clean. The beds were comfortable.”

Apr 27, 2008 by Madeleine from Charleston, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Wonderful hotel entrance lobby good service kind wait staff.
• Over charge twice in bar and good was really awful.

“I would stay there again ... but would choose something else to eat in the bar restaurant because the Italian food was not well cooked. all in all everything else was just fabulous.”

Apr 27, 2008 by Connie from Wilmington, NC
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Comfortable bed, great coffee.
• No wastebasket in room; few TV channels; no breakfast.

“I wish we stayed somewhere else. Good things: location very convenient to downtown using I-26, nice-looking room, friendly staff, fancy decor in lobby; indoor pool looked good. Great Starbucks coffee in room. Bad things: Old hotel. Our door stuck from humidity, and this was April. No wastebasket in room; few TV channels; didn't see a breakfast room, bathroom layout too small. We won't be back.”

Apr 24, 2008 by Cheryl from Charleston, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Very friendly staff; great restaurant.
• Location is not the best.

“The Sheraton has been in North Charleston for many years and maintains its high quality. The staff was great, the restaurant was great, and the hotel is lovely. However, the area has declined over the years and somewhat detracts from the overall experience. This in no way is the fault of Sheraton. Too bad for North Charleston.”

Apr 24, 2008 by Rachel from Chesterfield, VA
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[7]

• It was convenient to Downtown Charleston only about 15 minutes away.
• They did not clean or make our bed after the first night. The tableside lights and clock didnt work.

“The hotel was clean but when the repair man came to fix the table lights and alarm clock he pulled out the bed and jiggled the wires. They worked then but as soon as we moved the bed back they didnt work anymore. Plus he didnt move the bed back and our room was never cleaned after the initial night.”

Apr 21, 2008 by Garland from Georgetown, SC
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[7]

• Staff was great.
• Bed not too comfortable.

“I would stay overnight again--but not 2 or more days because of the bed.”

Apr 21, 2008 by Sherry from Wirtz, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The beds were wonderful & treated like stars.

“Location was great! Beds were wonderful! And we loved the valet parking :) loved it, loved it!”

Apr 19, 2008 by Bob from Jonesboro, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Landscaping and pool areas are very nice.
• Toilets don't flush well.

“The staff was very helpful and courteous.”

Apr 18, 2008 by Georgia from Georgetown, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Wonderful bed.
• Bathroom rather small.

“The hotel had a great bed and included microwave and refrigerator in the room. The hotel halls were very well lit. The lobby was quite clean. The buffet breakfast was very good.”

Apr 16, 2008 by Pamela from Irmo, SC
Overall Rating: 6
Cleanliness:[5] • Staff:[7] • Location:[9]

• The location, pool and other amenities. The courtyard view and outdoor pool is lovely and comfortable.
• Two out of the three rooms were smoking and I prefer non-smoking.

“Comfortable and clean. Great location near interstate, good shopping, coliseum, movie theater, and many eateries.”

Apr 15, 2008 by Pam from Smyrna, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Easy to find. Close to highway exits.
• Food sub par (room service breakfast).

“Nice rooms; nice location not far from Downtown Charleston. Friendly staff. Outdoor area / courtyard were a nice touch.”