User Reviews for Sheraton North Charleston Hotel

Research User Reviews for Sheraton North Charleston Hotel (1-20 of 200)

• Add Your Own Review »

Oct 16, 2008 by Eddie from Virginia
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The friendly staff and top service.
• The window view on the 2nd floor facing the rear is a roof.

“Staying at this hotel was a wonderful experience. We stayed for 4 nights. The gift shop and front desk staff was very friendly. The maintenance staff was on top of things when we had a minor set back. The problem was taken care as soon as it was reported.”

Sep 4, 2008 by Tim from Marietta, GA
Overall Rating: 5
Cleanliness:[4] • Staff:[3] • Location:[8]

• Bed.
• Smelly carpets in hallways loose and broken door handles.

“Barely a Sheraton.”

Sep 4, 2008 by Paul from Roselle Park, NJ
Overall Rating: 5
Cleanliness:[3] • Staff:[5] • Location:[5]

• The pool and gym.
• Mold in the bathroom. Bathroom ceiling had bad patch job. No ventilation.

“The hotel basically did not have a ventilation system. There was a little vent in the bathroom that did nothing to removed the foul air or steam the shower generated.”

Sep 4, 2008 by Stacey from Charlotte, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Friendly desk staff.
• The pool area was unsupervised. A child fell and was injured (I guess a parent should have been there).

“This was a nice older hotel in a great location--near the interstate, near shopping and other local attractions. Most staff persons were very friendly and went out of their way to serve. The only problem that my family and I experienced was with room service.”

Sep 3, 2008 by Nancy from Loveland, OH
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[4]

• Lovely building.
• Air conditioner in room had to be turned down to about 64 to be comfortable.

“Area of town is the biggest downside to this hotel. The facility was nice, but I was a little uncomfortable with some of the clientele. Not much you can do about that.”

Aug 20, 2008 by Frank from Indian Trail, NC
Overall Rating: 4
Cleanliness:[2] • Staff:[8] • Location:[9]

• Location, proximity to coliseum.
• Very beat up, scuffed paint, damaged walls, etc.

“It was hard to argue with the location - near the coliseum and airport, and right off the main highway. The walls and floors were abused, the bathroom looked old, and the furniture was damaged. There was also no phone near the bed.”

Aug 20, 2008 by Donna from Raleigh, NC
Overall Rating: 2
Cleanliness:[2] • Staff:[2] • Location:[8]

• Nothing.
• Dirty old rooms, stinky, horrible air conditioning.

“Needs room renovations.”

Aug 15, 2008 by Dave from Roseville, MN
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[6]

• Pool and public areas were fabulous.
• Rooms were a little worn, needs refurbishing.

“This hotel had great public areas and staff was great. The rooms are in need of refurbishing, as they are showing quite a bit of wear and tear. Neighborhood is not the greatest, wouldn't walk around at night. Outlet mall is only a mile away.”

Aug 10, 2008 by Dan from Gibsonia, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Moved us to Club Level Room for no cost.
• Location was convenient to airport, but not ideal for tourism.

“Staff very extremely friendly. Great experience.”

Aug 9, 2008 by Kevin from Prior Lake, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Loved the staff - very helpful. Great outdoor pool area.
• View from my room.

“This is a great hotel with a location right in the middle of everything. Whether shopping sightseeing or going to eat it was all within a few minutes.”

Aug 1, 2008 by Ryan from Bartlett, TN
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[6]

• The lobby light fixtures.
• Old.

“Decent hotel, but nothing to write home about.”

Jul 31, 2008 by Eleisha from Charlotte, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was very helpful.
• The room smelled of mold and walls has water damage.

“I work at a 4 star 4 diamond hotel in the city. The room was a standard room, but the service was great. The newly renovated pool area was great, I was a little upset that they didn't' have a hot tub. One last suggestion, an outside bar for light beverages. Great stay overall.”

Jul 28, 2008 by Joe from Barrington, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Room and staff.
• Nothing.

“Highly recommend to it to vacation travelers--a short drive to Historic downtown Charleston, and just minutes from the Tangier outlet stores and the Charleston Airport.”

Jul 26, 2008 by Theresa from Bullard, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff went well beyond expectations to help me with my obligations.
• Nothing.

“All staff went out of their way to make my stay smooth. Shuttle service was fantastic and desk help provided everything I asked for (and I needed some very specific help with my convention) Would stay there again in a heartbeat.”

Jul 25, 2008 by Harold from Decatur, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[5]

• Nice lobby.
• Location, area around hotel smelled bad.

“Room is nice. No microwave or refrigerator. This room is ideal for business travelers.”

Jul 25, 2008 by Mike from Knoxville, TN
Overall Rating: 5
Cleanliness:[2] • Staff:[7] • Location:[9]

• Convenient location. Could be a nice hotel with upgrades.
• Obviously an older property. Very dirty. Hair all over bathroom floor.

“This was an older hotel that looks new on the outside and old on the inside of the rooms. I was surprised at how dirty the bathroom was. The room itself smelled like mold and there was a lot of hair on the bathroom floor. We asked the staff to clean it, but they did a poor job. We could not even tell they cleaned it and eventually bought cleaner and did it ourselves.”

Jul 24, 2008 by Jack from Tega Cay, SC
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Fast courteous service.
• Non smoking room smelled heavily of smoke.

“Convenient location, nice accommodations and a warm courteous staff made for a memorable stay which we hope to repeat.”

Jul 23, 2008 by Cheryl from Anderson, SC
Overall Rating: 4
Cleanliness:[7] • Staff:[7] • Location:[5]

• Convenient to the interstate.
• Bed was hard & uncomfortable.

“We did not have a good stay at this hotel. The room was clean, but the bed was hard and extremely uncomfortable. Not that it mattered much since there were people talking loudly in the hall all night. The staff was friendly, but I couldn't wait to leave.”

Jul 23, 2008 by Nowa F. from North Charleston, SC
Overall Rating: 5
Cleanliness:[10] • Staff:[2] • Location:[6]

• The cleanliness.
• The room size.

“The hotel is clean and you can sleep well.”

Jul 23, 2008 by Dezeree from Hilton Head, SC
Overall Rating: 4
Cleanliness:[7] • Staff:[5] • Location:[6]

• It was right off the main highway.

“It was in an easy location. Not a 3 star for sure maybe a two.”

Jul 23, 2008 by Paul from Quincy, MA
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[9]

• A few problems, but staff was absolutely excellent in taking care of them.
• With one problem, we notified the desk and nothing was done until the next day when we notified them again.

“Very pleasant staff. Hotel appears a bit shabby in places, and has a slightly noticeable smell throughout the entire hotel (not really unpleasant, but it caused my wife to start sneezing as soon as we walked in). I expect people who work there wouldn't notice it.”

Jul 22, 2008 by Brenda from Hampton, SC
Overall Rating: 3
Cleanliness:[7] • Staff:[3] • Location:[8]

• Nice lobby nice bed.
• Air conditioner did not and the staff, with the exception of manger, did not act like they cared.

“The hotel was nice with the exception of the air conditioning unit malfunctioning. Once the staff was notified at 3 A.M, they were not very accommodating.”

Jul 22, 2008 by John from West Columbia, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Very friendly staff.
• Interstate noise oh well.

“Very nice-friendly, people bent over backwards to be helpful very easy to find both pools open and clean.”

Jul 19, 2008 by Lynnette from Hampton, VA
Overall Rating: 8
Cleanliness:[3] • Staff:[10] • Location:[5]

• Pool, washer and dryer access.
• No microwave or fridge, no breakfast for the cost.

“The bathroom was not cleaned there was dirt all over the faucet and the linen did not look clean. Under the bed had stuff from previous stays.”

Jul 17, 2008 by Cathy from Elizabeth City, NC
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[9]

• The indoor/outdoor pool was cool.
• Room was not as well kept as I would have expected.

“The lobby and public areas were very nice. The staff was very friendly. However, in my room, the toilet did not work, had to repair it myself. It was not as clean and upscale as I would have expected.”

Jul 17, 2008 by Joy from Townville, SC
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• The indoor pool was good for the children. Location was great.
• No refrigerator in room.

“Staff seemed friendly and helpful, not pushy. Great location to all areas we were interested in - food, Charleston, Foley Beach, and shopping. Easy interstate access.”

Jul 17, 2008 by Karen from West Roxbury, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Friendly, clean, convenient -would recommend.
• Pool was always full of children so not able to swim.

“Staff was very nice! Clean and well kept throughout.”

Jul 15, 2008 by Jamie from Murrells Inlet, SC
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Bed was very comfortable and star bucks coffee in room.
• The hallways were a little muggy and the carpet in our hotel room was in need of replacement.

“I would stay here again if needed. It is outside of Downtown Charleston, but still easy to get to. The rooms were spacious, but some things (carpet) were in need of replacement. The room had a coffee maker and star bucks coffee was provided. The room also included a microwave and a mini fridge!”

Jul 14, 2008 by Wanda from Boiling Springs, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The staff went out of their way to help to make our trip better.
• They charged for water; signs were too small to see charges. Airport close to hotel.

“Overall, very pleased with hotel.”

Jul 10, 2008 by Andy from Myrtle Beach, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The pool area is great!
• Small bathrooms!

“The rooms are average, however the beds are quite comfortable. The pool area is a nice bonus with large and very cushy furniture to lounge on. The hotel bar is nice with a good selection of drinks. The staff was very helpful and you can get a fridge and microwave upon request for free!”

Jul 9, 2008 by Yuwei from Decatur, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Clean and comfortable.
• No coffee bars nearby.

“Very nice.”

Jul 9, 2008 by Cynthia from Duluth, GA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[7]

• Comfortable, nice bed, very good breakfast, nice service.
• No good scenery.

“The room was nice and comfortable. The whole buffet breakfast is awesome. Not like those typical continental self making waffles. Services are good and efficient. The location is good, near the downtown,10 mins by driving.”

Jul 9, 2008 by Melanie from Chapin, SC
Overall Rating: 4
Cleanliness:[7] • Staff:[6] • Location:[9]

• Location is convenient to major highway, food, shops and performing arts center/coliseum.
• Clogged drains, poor housekeeping service.

“The hotel has been renovated so it looks nice but don't judge this place by its looks. I had to ask for toilet paper upon arrival and on the second day I had to ask for towels since housekeeping did not come to our room. Shower drain was clogged and first person to fix it left a big mess and didn't have the proper tools to fix it. Had to wait until next day and it was late in the afternoon before that was fixed. The towels either had holes in them or were frayed. No fridge or safe in room.”

Jul 3, 2008 by Cathy from Foster, KY
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[9]

• The staff was very friendly.
• The rooms and halls could be updated.

“My husband and I both enjoyed our stay at this hotel. The staff was wonderful. The hotel was close to everything we wanted to do in the area.”

Jun 28, 2008 by Madeleine from Dacula, GA
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[4]

• The pool.
• $4.50 water, $4 coffee.

“It was pleasant enough.”

Jun 28, 2008 by Joan from South Hadley, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Beautiful large lobby and pool.
• Older hallways -didn't smell good at times.

“This was a great hotel. The only drawback is that it was a 15 minute drive to the city. There are plenty of amenities within a 2 minute drive, including a Wal-Mart. The pool area is beautiful and was very relaxing for us.”

Jun 5, 2008 by Rob from Greenville, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• Great beds.
• A little out of the way, but not bad.

“Great beds, the linens were very nice. Great pool and fitness area. Great place to relax after a long day.”

Jun 5, 2008 by Linda from Raleigh, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Nice pool and lobby, near major Hwy.
• Funky smell in hallways.

“Nice hotel just off the Hwy. Very nice pool area and lobby. Room was above average with microwave and refrigerator. Bathroom was a little dated, but clean. Not within walking distance of "Historic Charleston", but not that far. Immediate area had no charm, but plenty of parking and quick access to HWY.”

Jun 4, 2008 by April from Greer, SC
Overall Rating: 7
Cleanliness:[7] • Staff:[10] • Location:[9]

• Convenient.
• Old, needed remodeling. not fresh and clean.

“Kind of like staying at grandmas. Lots of thoughtful touches, but the place needed serious remodeling. Staff was friendly and efficient. Good location.”

Jun 4, 2008 by Betty from Maylene, AL
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[10]

• Liked the size of this hotel. All areas were in easy walking distance.
• Part of the commode in my room was missing. Part that screws it to floor. This looked bad.

“Locks on 2 of the rooms we had did not work properly. We got another key card and that worked for 1 of the rooms. A worker had to be called for the 2nd room, he got the door open, however, it was late 12:00 mid night. The lock would not work for them to lock it and leave the room. If they had gone out of the room, they would not have been able to get back in. While this lock was being worked on they stayed in my room. They had 2 small children, it was very uncomfortable for them. The night we checked in, one of the men in our party went to desk asking for a cart for our luggage. He was told that one would be forthcoming. We waited for 30 mins with no cart. He finally went in search for one. He found it in a small closet type room.”

May 29, 2008 by Amy from Augusta, GA
Overall Rating: 6
Cleanliness:[1] • Staff:[7] • Location:[7]

• Loved the pool and the shop had reasonable prices.
• The room was just plain dirty. A nice hotel with an awful cleaning staff and obviously weak management.

“This hotel is in a great location, has great parking, and a fantastic indoor/outdoor pool. My one and only complaint is how dirty it was. There was half eaten food under the beds, the carpets were stained and frayed, and the bathtub was stained. All of the problems could have been fixed with a good scrubbing. I think the problem was low standards. Everything else about the hotel was great but cleanliness, especially for someone with young children, is a top priority.”

May 28, 2008 by Mark from Fort Wayne, IN
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[10]

• Staff responded to requests quickly and follow up was good.
• Mold in bathtub and stain on ceiling--undergoing remodel.

“Great location to airport. I would stay here again. Pool and lobby were beautiful.”

May 28, 2008 by James from Evans, GA
Overall Rating: 6
Cleanliness:[4] • Staff:[9] • Location:[8]

• Attractive, well located hotel with nice amenities.
• The hotel room was not clean and toilet difficult to flush.

“Hotel is attractive, well located, and convenient and has nice amenities. Staff is excellent. Could use some serious attention to cleanliness and bug control.”

May 22, 2008 by Ed from Candler, NC
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[7]

• Convenience to attractions.
• Airport noise- moderate care to daily cleaning.

“It was adequate for the price.”

May 20, 2008 by Jurell from Hendersonville, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Very accommodating to my needs.
• Step it up a notch for cleaning but overall good.

“Good for the money.”

May 19, 2008 by Jason from Dallas, TX
Overall Rating: 4
Cleanliness:[2] • Staff:[4] • Location:[4]

• Lobby, pool.
• Location, maintenance.

“Unfriendly staff, bad location for restaurants etc. Many maintenance and housekeeping issues. Leaky faucets, dirty vents, hair in the tub etc.”

May 15, 2008 by Toni from Des Moines, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked the friendliness of the staff.
• The bar was not smoke free.

“This hotel is great! Room was clean, had all the amenities that one needed. Very nice bar area. Restaurant was very and staff was very pleasant. I would recommend this hotel to everyone.”

May 15, 2008 by Orcun K. from Raleigh, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Inadequate parking because they rented ballroom for prom.

“Overall good, friendly staff.”

May 14, 2008 by Bobby from Raleigh, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Free Wi-Fi.
• Old standard TV and bathroom wasn't the greatest.

“The Sheraton was a nice hotel convenient to Wal-Mart and outlet shopping. But the main attractions were a 15 minutes away. The hotel was pleasing visually wise, but the parking was poor and there is 2 entrances and if you parked on one side you would have to walk far to get inside.”

May 14, 2008 by Rusty from Hayes, VA
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[9]

• Great pool area, nice beds.
• Older, well worn rooms.

“Hotel is in a great location with easy access from I-26 and close to Tanger Outlet Mall. Hotel has nice public spaces, including a great indoor/outdoor pool area with very nice outdoor sunning area. Staff could be a little friendlier. Rooms are older but have nice beds with lots of pillows.”