User Reviews for Crowne Plaza Hotel West Palm Beach

Research User Reviews for Crowne Plaza Hotel West Palm Beach (1-20 of 104)

• Add Your Own Review »

Dec 2, 2009 by Lisa from Deerfield Beach,FL
Overall Rating: 8

• The room had been remodeled and upgraded. It looked trendy and comfortable.
• The area although close to the airport, was not the greatest of neighborhoods immediately surrounding the hotel.

“ The staff is awesome. It is right next to Palm Beach Airport and I-95 so the convenience is super! ”

Oct 21, 2009 by Jim from Largo,FL
Overall Rating: 9

• Great Staff - wonderful room.
• Air Conditioning too low.

“The hotel was great. The staff was very nice and helpful. The air conditioning was set too low and we were unable to adjust it enough. Since we were only doing an overnight, we just crawled into the comfy be and snuggled under the blankets. If we had been staying longer, we would have asked the staff to fix the settings for us and I'm sure they would have taken care of it.”

Sep 30, 2009 by Hidden from Port Orange,FL
Overall Rating: 5

• The staff was very friendly.
• You could not adjust the room temperature. The hotel needs to be remodeled.

“Decent hotel for the price. It was clean and the staff was friendly. The downsides were the small pool and the general disrepair of the exterior of the hotel.”

Aug 27, 2009 by Ray from Hartford,CT
Overall Rating: 10

• Staff Empathy ... upgraded to a Suite w/out asking
• nothing stands out

“If I had the opportunity for the same price and terms I would definitely stay there again!”

Jun 1, 2009 by Jackson McNabb from Pensacola,FL
Overall Rating: 7

• Ease of parking.
• No hot water for 1 day. Not enough hot water for three days.

“Very polite. Not responsive to actual needs.”

Apr 2, 2009 by from Champaign,IL
Overall Rating: 8

• Good location, very clean and
  helpful staff.
• Non-smoking room smelled very strongly of smoke.

“A nice hotel in a good location (very handy access to PBI airport). Free WiFi, ample free self-parking and free valet parking. However, the non-smoking room we received smelled very strongly of smoke during the whole stay. Additionally, the room we received was handicap accessible (not our request) so it was lacking a bathtub and had no bathroom counter top space. On the plus side, the room did include a fridge and microwave.”

Mar 23, 2009 by Wally from Cudahy,WI
Overall Rating: 10

• The hotel was imaculate. The service was superb. The room was exceptional.

“The hotel staff was excellent. They made me feel wanted. The food was good, the location was great. I couldn't expect more from a hotel.”

Jan 28, 2009 by Barbara from Easton,PA
Overall Rating: 9

• Very attractive decorating, Starbucks in lobby, convenient location.
• Restaurant was a little pricey.

“Overall a lovely hotel. Centrally located for a lot of activities. Love the gym.”

Oct 25, 2008 by Mathew
Overall Rating: 10

• Lobby was breathtaking.

“Everyone was very nice. Hotel was great. Very good location. Close to restaurants.
”

Sep 10, 2008 by Mike from Fort Lauderdale, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Not the Hilton.

“Good moderate hotel.”

Sep 6, 2008 by James from Irmo, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very good service and decor.
• Emergency exits limited or locked or not clearly marked.

“Very good hotel.”

Sep 1, 2008 by stacey
Overall Rating: 10

• The staff was extremely friendly and helpful.

“The beds are super comfy, the staff is great and the amenities reached beyond expectation! Great price
for a great hotel.”

Aug 26, 2008 by Stephanie from Apopka, FL
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[7]

• Hotel had a Starbucks located inside.
• Swimming pool was extremely hot. Heater was on.

“The hotel was nice but is old. The beds were extremely comfortable.”

Aug 18, 2008 by Ryan from Casselberry, FL
Overall Rating: 7
Cleanliness:[10] • Staff:[8] • Location:[10]

• Coffee and pastries in the am, nice touch. Early check in was available.
• Problems with the hot water system.

“Hotel was fine but the hot water or lack of hot water was not so nice.”

Aug 6, 2008 by John from Winter Park, FL
Overall Rating: 3
Cleanliness:[6] • Staff:[2] • Location:[2]

• Nothing.
• Staff, rooms, location,.

“This place is a dump. The staff is horrible, the rooms are ugly and cramped, the place was just terrible. Stay somewhere else.”

Jul 23, 2008 by Chris from Mount Vernon, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Friendly staff and shuttle service to local attractions.
• No food within walking distance.

“Nice hotel with large pool deck. Staff was very friendly frequent shuttle to airport, shopping and attractions. Welcoming lobby with bar area. Would recommend.”

Jul 12, 2008 by Cassandra L. from Lake Worth, FL
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• I was impressed with the atmosphere as soon as, I walked in. Friendly staff, nice facilities, and restaurant.
• I thought the rooms were small, and outdated. My room was next to the elevator, and the noise did not give me the peace I was seeking.

“I would recommend this hotel. The ambiance, and friendly staff made this a pleasurable stay. However, my first night I was unable to sleep. My room was located next to an elevator, and the constant noise made it impossible to get a decent night's sleep. I complained for the 2nd night stay, and my room was changed; which resolved my problem.”

Jul 9, 2008 by Allen from Hollywood, FL
Overall Rating: 1
Cleanliness:[10] • Staff:[1] • Location:[10]

• Location.
• Staff was very disrespectful.

“Location is perfect.”

Jul 8, 2008 by Kevin from Bloomfield, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenience to the airport and attractive rooms.
• Just a crack in the windows.

“Very nice hotel, room was very well decorated and of course right across the street from the airport. Front desk staff was very professional.”

Jul 2, 2008 by Paul from Greer, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Hotel was exceptional. Staff great. Convenient to airport. Spotless.
• Nothing.

“Hotel is beautiful, exceptionally neat and clean, staff is wonderful. Every need was anticipated. Great beds. An overall wonderful experience. I will definitely be staying here again.”

Jun 28, 2008 by Ed from Port Orange, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Wonderful view. Upscale furnishings.
• Pool area deco needs improvement.

“Overall very nice. Would stay again.”

Jun 8, 2008 by Tim from Lehigh Acres, FL
Overall Rating: 4
Cleanliness:[7] • Staff:[10] • Location:[8]

• The staff.
• Restaurant/bar/lobby all open seemed odd.

“We won't be back. There ware much better selections were we left this hotel and went to others to eat and relax.”

May 30, 2008 by Christina from Centereach, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The beds in the room.
• Restaurants too expensive Needed free breakfast.

“Everything about the hotel was excellent, location, room, cleanliness the only drawback no free breakfast and restaurants too expensive especially for breakfast.”

May 28, 2008 by Scott from Ocoee, FL
Overall Rating: 3
Cleanliness:[4] • Staff:[3] • Location:[5]

• Next to airport.
• Many of the staff did not speak much English only Spanish.

“2 stars.”

May 27, 2008 by Pete from Vero Beach, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[8]

• Ambiance was great, room really nice.
• View was toward the AC units on a roof top.

“Great hotel, would go back, breakfast was excellent.”

May 25, 2008 by Joy from Snellville, GA
Overall Rating: 6
Cleanliness:[4] • Staff:[5] • Location:[10]

• The hobby area was great very excellent color scheme and very relaxing.
• The lack of housekeeping attention in the elevators and rooms.

“I thoroughly enjoyed the lobby area and for that reason I would stay again. But, keep in mind I would probably bring my cleaning supplies.”

May 4, 2008 by Judy from Clarkston, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Ambience of rooms.
• View out my window.

“Very nice and cozy but not much of a view of the city.”

May 3, 2008 by Cenndraa from Cape Coral, FL
Overall Rating: 3
Cleanliness:[1] • Staff:[1] • Location:[5]

• I did not like anything about this hotel, besides the location.
• Upon check in the room was not clean bathtub dirty carpet not vacuumed on second attempt room shower broken dresser held up with cardboard, staff rude.

“The hotel appears from the outside to be okay, large. Upon check-in staff really not knowledgeable. I believe I was treated unfairly.”

May 3, 2008 by Chris from Milford, CT
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[6]

• Good location but everything was a 10 minute drive.

“Great for general travel to the area, close to the airport.”

May 1, 2008 by Gerald from Swansea, IL
Overall Rating: 1
Cleanliness:[3] • Staff:[1] • Location:[3]

• Nothing.
• Service was bad not prepared.

“Hotel is below average.”

Apr 30, 2008 by Ann from Boynton Beach, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The rooms are beautiful.
• There was prom going on while we stayed.

“It was the first night of our honeymoon and the staff was great. The rooms are beautiful and the beds are cozy. Great stay!”

Apr 24, 2008 by Barry from Portland, OR
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[6]

• Give me a suite instead of a regular room. Where very accommodating to my needs.
• Noisy outside.

“Nice hotel. Good location.”

Apr 21, 2008 by Chris from Endicott, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[10]

• Location.
• Staff treats you like an interruption to their day.

“Must have been nice in the 1980's.”

Apr 19, 2008 by Catherine from Palmdale, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Tremendous staff.
• Insufficient number of handicapped parking spaces.

“Our stay was less than 8 hours. Unable to provide additional comment.”

Apr 11, 2008 by Tammy from Somerset, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We were just really impressed with how nice the hotel was and how friendly and accommodating the staff was.
• The pool lounge chairs. Wet and moldy, yuck.

“We were blessed. The hotel was beautiful and the staff was great.”

Apr 10, 2008 by Rachel from Deerfield Beach, FL
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[7]

• The convenient shuttle to City place.
• No mini bar in room.

“The lobby was attractive and had a convenient sundry shop and a star bucks kiosk. The room was attractively decorated and spacious. The shuttle was great to city place and they even came to pick us up later than the stated time when we called. Friendly staff.”

Apr 7, 2008 by Adam from Rhinebeck, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Comfortable pillows and bed.
• Soaps/shampoos not replaced daily.

“It is an "ok" hotel. I will probably stay at another facility in the future.”

Apr 7, 2008 by Karen from Minneapolis, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Friendly staff with kids; location to airport.
• Nothing.

“Great location, friendly staff and nice, clean facilities. Outdoor pool glorious at night.”

Mar 31, 2008 by Marilyn from Gibraltar, MI
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Close to airport.

“It was nice to be close to airport because we had to leave at 4:30 am for the flight.”

Mar 31, 2008 by Gwen Y. from Bartow, FL
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Crown Plaza was excellent, Days Inn does not deserve a star rating.
• Days Inn rooms were old, smelled old, hard box spring beds, with poor lighting.

“My ratings about are to reference Crown Plaza. I hate Days in with a passion, it is a poor excuse for a Hotel and no one should have to stay there.”

Mar 29, 2008 by Gail from Sydney, NS CA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[5]

• Nice and clean.
• Location was a bit of a problem for a non car person.

“The hotel was very attractive and clean, friendly staff and very accommodating.”

Mar 27, 2008 by Francois from Baltimore, MD
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• Very convenient access to airport and rental car return.
• Located in typical gritty airport district.

“Great business travelers hotel that lets you get in and out of the airport in a flash. Also located on same road as rental car agencies so you can go from hotel room, rental car return to departure gate in no time flat. Nice outdoor pool and deck seating area. The fitness facility is poor (but most are these days in hotels below 5-star). The hotel is a short drive from many area attractions and good restaurants, but if you don't have a car, then you are stuck in the gritty airport area.”

Mar 26, 2008 by Rich from San Luis Obispo, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Great location, surprisingly quiet for airport hotel, nice amenities.
• Desk slow to respond to complaint of noisy neighbors.

“Good deal.”

Mar 25, 2008 by Cz from Orlando, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was very clean and all the staff was very kind.
• The parking lot was full.

“The hotel is located very close to 95 which make it close to Downtown west palm beach. It is very well maintained inside and out. The staff is very customer service oriented. The breakfast buffet was very good.”

Mar 24, 2008 by Leah from St. Louis, MO
Overall Rating: 7
Cleanliness:[10] • Staff:[3] • Location:[10]

• Very nice facility and nice spacious clean room.
• The lady at the desk in the morning was VERY rude to me and my family.

“The facility itself was nice. The lady working behind the counter was very rude. The lady working at the cafe part was very nice and helpful.”

Mar 23, 2008 by Robert S. from Wolfeboro, NH
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• Convenient Location.
• Room climate control.

“Convenient & appropriate for our 1 night stay.”

Mar 14, 2008 by Tony from Huntington, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Many things. Particularly the shuttle service to airport and downtown.
• Only one internet computer available for whole hotel. They need to set up an area for business travel with additional computers, fax, photo copier et.

“Very nice hotel, great staff and service.”

Mar 13, 2008 by Kim from Apollo Beach, FL
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[8]

• Location and friendly staff.
• Room was loud at night; bathroom smelled a little moldy.

“I would stay again. It has a large gathering area. We didn't have the time to take advantage of some of the amenities that probably make this hotel a nice place to stay. The room was a little noisy at night; could hear the elevator and people conversing in the halls. The towels must have been new as they left lint on the body after washing.”

Mar 3, 2008 by Julie from Matthews, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• We really enjoyed the beds. Very comfortable.
• The elevators were very, very slow, and we had to call for a bell man twice before he came so that we could check out.

“We enjoyed our stay at Crowne Plaza. The interior had a clean, modern feel to it, and everything appeared to be in good condition. The front desk staff was friendly, and we were given a room on the 15th floor when a higher room was requested. The beds were great, the mini-refrigerator. and microwave were appreciated, and the bathroom layout was excellent for two people. The lobby was beautiful and spacious, and the location was ideal for our destinations around WPB and Palm Beach. The negatives included a very slow elevator, no USA Today delivered the first morning, and having to call for a bellman twice on the morning of checkout. Overall, a great experience.”

Feb 27, 2008 by Lennox from Englewood, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean.
• Cannot control the thermastat in the room.

“Very pleasant.”