User Reviews for Doubletree Guest Suites Boca Raton

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Apr 18, 2008 by Barbara from Watertown, CT
Overall Rating: 4
Cleanliness:[5] • Staff:[6] • Location:[3]

• THEY GAVE US COOKIES, THEY WERE THE BEST THING ABOUT THIS HOTEL.
• Although the room was clean, I could not get past the musty smell, I did not feel comfortable in the room. The bathrooms were beyond small. Very old.

“Very old musty smell that made up feel uncomfortable. The bathroom was beyond small. The sink was in the bedroom. Not the quality I expected. Needs to be updated. Location tricky.”

Apr 14, 2008 by Jeff from Greenwood Village, CO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[6]

• The separate living room (suite) layout.
• The jets were not working on the Jacuzzi.

“Was in and out of the hotel, so not much to review. Good for business traveler. Good bed, nice room. Overall, I am satisfied.”

Apr 9, 2008 by Charlie from Palm City, FL
Overall Rating: 1
Cleanliness:[1] • Staff:[5] • Location:[1]

• Nothing.
• There was so many things, I couldn't possibly tell you in 20 words or less.

“Very poor condition. Broken furniture, poor layout, filthy conditions. A poor example of a Hilton brand hotel. If you're thinking of going to this hotel, don't! Spend a little more if you have to, it will be worth every penny.”

Feb 21, 2008 by Michelle from Tampa, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Staff was very accommodating in giving us a room on a lower floor.
• Not enough chairs or towels by pool for all guests.

“This hotel is a little old. They could use a spruce up in their rooms. The towel rack was missing from our bathroom, so the towels were sitting on the counter area. The pillows were very flat and uncomfortable. The staff was pleasant, and the hotel is in a convenient location. The extra amenities (breakfast and welcome drink) is an excellent incentive to stay here-however the dining room does not have enough tables to accommodate the breakfast guests. I would recommend this hotel, but be aware that there is not much here: No workout facility, no game room for children, bar only opens at happy hour, so no drinks available before then. If you want a suite for an affordable price, it's worth it. But do not expect the amenities that you would expect from a resort hotel.”

Feb 1, 2008 by Victor from Madison, CT
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• The cookies.
• Rooms were dated, poor layout, poor lighting.

“I understand the hotel is slated for a remodel until then expect to stay in a outdated tired looking room.”

Jan 24, 2008 by Tina from Mahopac, NY
Overall Rating: 1
Cleanliness:[1] • Staff:[9] • Location:[9]

• A cookie and the pool area.
• The room smelled disgusting in the sleep area.

“They were packed and did not have many rooms available mainly due to the fact that the rooms that were available did not have couches and appliances as per the front desk staff. The room we stayed in was smaller than other double trees and the smell of someone being sick along with the smell of Lysol did not make the family very happy. The kids were tired and went immediately to sleep on the pull out in the other room. The entire family ended up sleeping on the pullout. It was a nightmare. In addition to the sleep my kids walked with their socks over the disgusting soaked area. My company loves double trees; I do not believe they will like them when we get back to work.”

Jan 18, 2008 by Teddie from Mountainside, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Very friendly and accommodating staff, plenty of clean towels, responsive housekeeping staff. Excellent bedding and temperature pretty pool and spa area.
• Sounds trite, but the trashcans in the room had no liners. This is in sanitary. Needed more hanging closet space.

“All in all, this hotel was a fairly nice property. The bathroom was small, but the sink and countertop area located in the bedroom was spacious. I wouldn't recommend it for a special or romantic getaway, because the decor is pretty basic. I would stay there again if I were in the area.”

Jan 16, 2008 by Ric from Weaverville, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The two rooms with a door was great for blocking out outside noise.
• The breakfast was not complimentary.

“The hotel was great for location and the room was excellent.”

Jan 15, 2008 by Richard from Dunnellon, FL
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• The price.
• All rooms have outside entrances and it was quite noisy.

“It appears that the hotel is under renovation and any upgrade would be good. It is an older hotel and will always look a little tired. The extra room of a suite was nice.”

Jan 14, 2008 by Gary from South Point, OH
Overall Rating: 1
Cleanliness:[2] • Staff:[4] • Location:[2]

• Nothing really.
• It was a poor 1 star hotel. Not clean, old, noisy, etc.

“One of the very worst.”

Jan 11, 2008 by Jeff from Bethesda, MD
Overall Rating: 4
Cleanliness:[5] • Staff:[6] • Location:[7]

• The bed was good.
• The hotel has a run down feeling.

“The Doubletree Suites definitely is not a 3* hotel. Maybe it will be when they renovate, but not now. The overall feeling is that the place is run down. The room had new carpeting and drapes, but the furniture was faux light wood and seemed ugly and old. Unlike other three star properties in Boca Raton - Hilton Suites, Springhill Suites, etc, the Doubletree charges for breakfast. The Doubletree is far below the Hilton Suites in quality.”

Jan 6, 2008 by Kenny from Gladwyne, PA
Overall Rating: 3
Cleanliness:[5] • Location:[8]

• 2 room suite, comfortable beds, location and good parking.
• Hotel under renovation, very poor management, poor condition of rooms, most staff are rude..

“This property has been undergoing renovation which they say shouldn't affect a guest's stay. However we were very disappointed in this property. Front desk staff range from very helpful, friendly and competent to incredibly rude, surly and hostile. Housekeeping is also very inconsistent and many appear to speak no English at all and worse make no effort to try to communicate. Room was not serviced all day until we called. Some days the bathroom surfaces were not cleaned. Bathrooms are tiny and paint is peeling/ tub stopped up. Carpet was badly soiled and ripped. Security guards are unkempt and unprofessional- I saw them rudely tell some guests to get out of the pool at pool closing time. Lobby and computer room reek of Indian food which presumably is coming from the trash in the back office areas. I've never seen so many unhappy employees at a hotel and question how this can be a Doubletree property. On the plus side: location, free parking, comfortable beds and surprising plush towels. Pool and small jacuzzi. The outside appears well maintained. Refrigerator and microwave in room worked well.”

Jan 5, 2008 by Mike from Windham, NH
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[7]

• Suite offered privacy for/from child.
• Needed work.

“Good hotel if you want/need a suite. Had fridge, micro, coffee, and internet. Motel-like in that each suite exited to outdoors.”

Dec 30, 2007 by Suzan from Hendersonville, TN
Overall Rating: 4
Cleanliness:[8] • Staff:[3] • Location:[5]

• The lobby was nicely decorated.
• Under construction room in poor condition staff less than friendly.

“Older hotel, in need of (and currently undergoing) renovation. Construction noise and mess was not conducive to a pleasant stay. Staff less than friendly and/or helpful. Housekeeping staff efficient. Rooms are large, and once updated and remodeled will most likely be very nice. Pool/spa area is convenient and appears well maintained. Wouldn't stay again unless offered a fantastic deal as I didn't feel I received a good value with the first stay.”

Dec 16, 2007 by Tom from Naples, FL
Overall Rating: 2
Cleanliness:[4] • Staff:[4] • Location:[8]

• Nothing.
• Location.

“Not what I expected from Doubletree, Springhill suites is far superior. Outside entrances to rooms with locked gates at the outside entrances give you less than confidence in the hotel. Living room freezing while bedroom is comfortable.”

Dec 13, 2007 by Dennis from Shadyside, MD
Overall Rating: 3
Cleanliness:[8] • Staff:[8] • Location:[6]

• Pleasant surroundings.
• The construction this a construction zone and should not have guest in it.

“Dont appreciate staying in a construction zone this was fraudulent selling this as a 3 star hotel suite.”

Nov 20, 2007 by Jim from Johns Island, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Warm cookies were always available at the desk.
• Access was difficult.

“Room was nice and comfortable. Late night appetizers through room service were very good.”

Jul 27, 2007 by Stella from Montgomey, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• I liked that the suite was a true suite with a door to separate the living area from the sleeping area.
• I did not like having to park around the corner from the locked gated entrance.

“I was very pleased with the doubletree. The front desk person was working during check in and checks out and was super friendly. He even recommended several local restaurants. Would I recommend the doubletree to anyone planning a trip to the area? Absolutely! With employees to greet you, a setting like the pool and tiki bar to relax you and rooms that are so fresh and clean, how could I not? It was short but sweet stay.”

May 4, 2007 by Tamara M. from Palm Beach Gardens, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[10]

• Convenient to highway, all suites, quiet.
• Bathroom extremely small, restaurant inadequate.

“Overall for a short stay, it was fine. The bathroom was extremely small with no separate dressing area. Room very small for two queen beds; one king would be fine. Breakfast buffet labeled "deluxe" but was just okay. Just the ordinary stuff.”

Apr 11, 2007 by Fred from Canada
Overall Rating: 3
Cleanliness:[3] • Staff:[4] • Location:[5]

• Good rate.
• Not to doubletree standard.

“Not to the standards one would expect from the doubletree brand. Felt more like a dated Travelodge. The rate I got was low enough that I can't complain too much, though. Nice enough pool area, although the little bar closes too early - and customer service is not a priority. Wireless internet service was spotty at times.”

Mar 13, 2007 by Elaine from Templeton, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Staff was very helpful and friendly.
• Nothing. Disappointed we weren't able to stay longer.

“Doubletree guest suites is a first rate, nice and clean hotel. The staff is very helpful and super friendly. The room was a nice, clean and up to date room. It is located in a nice area where there is plenty of shopping nearby, restaurants and a walking trail. Would return to this hotel in an instant.”

Mar 5, 2007 by Jenifer from Cleveland, OH
Overall Rating: 3
Cleanliness:[6] • Staff:[9] • Location:[6]

• The staff was very helpful and friendly.
• Room¿s decor outdated.

“The room interior was horrid, extremely outdated, but not as bad as the comfort inn in Kennesaw, gad. Also, the bathroom was the smallest bathroom I have ever seen; the door barely cleared the toilet. The room was large, but I couldn't get past the uncleanliness (just felt dirty) and outdated carpet, fabrics, and furniture.”

Jan 10, 2007 by Randall from Punta Gorda, FL
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[8]

• Nice pool.
• Dirty, papers and trash in and on pool deck.

“Easy access, spacious room. Staff not very friendly or helpful. More of an economy hotel with large rooms.”

Sep 19, 2006 by Candace from Toms River, NJ
Overall Rating: 5
Cleanliness:[7] • Staff:[10] • Location:[8]

• Yummy cookies, computer room, hot tub, 2 complimentary beers.
• A little old.

“Overall I was happy with the hotel for the price. My daughter and I had no real complaints.”

Sep 4, 2006 by Patricia from Coconut Creek, FL
Overall Rating: 5
Cleanliness:[6] • Staff:[6] • Location:[6]

• Location.
• The hotel was old and was not kept well.

“I expected more from a Doubletree. This had the minimum needs for business traveler. It was easy to see that most of clientele was construction workers.”

Jun 3, 2006 by George from Naples, ME
Overall Rating: 4
Cleanliness:[5] • Staff:[6] • Location:[8]

• Right off Rt 95.
• Lack of maintenance with plumbing and faucets.

“Drains were not working properly in the tub, faucets in the shower were not working properly. Smoke detectors were not consistent in the rooms having two different manufactures in the same rooms and not interconnected. The Internet would not allow my companies VPN to connect so I had to go to another hotel to use my computer.”

May 17, 2006 by Phillip from Kent Uk, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[5]

• Swimming Pool and friendliness of staff.
• Location - not near to anything.

“Booked hotel for pre-cruise stay. Usually stay in Fort Double tree in Boca is a nice hotel, staff friendly and pool/hot tub good. Rooms large and clean. Only drawback was location. Although near to major roadways it was out of town for any attractions so additional time needed for transportation. I would recommend this hotel again as provided great value for money.”

May 3, 2006 by Heidi from Hollywood, FL
Overall Rating: 1
Cleanliness:[4] • Staff:[1] • Location:[3]

• Nothing.
• rude employees, dirty room and no amenities.

“My non-smoking room reeked of smoke, it was run down and the bed was the most uncomfortable I have ever slept in. When I asked to be changed, the desk clerk argued with me and then locked me out of both rooms several times. I requested not to be disturbed and was awakened by housekeeping at 8 am on Sun. morning. When I brought all of this to hotel management attention, they did nothing.”

1 of 1 people found this review helpful.

Apr 26, 2006 by George from Joliet, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[7]

• double beds with 2 sinks.
• Wireless did not work in RM 330 in bedroom.

“Very good bar! Cheap. Must try the Philly Cheese Steak. its to die for.”

Apr 26, 2006 by Jennifer from Saint Augustine, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• It was beautiful! It made us feel very special!!
• I have absolutely no complaints.

“It was very convenient to our location goal (FIDM) and I wish that I had had it booked for later on in our stay. It was beautiful, with a good variety of shopping and food choices all under one roof. It was a very pleasurable stay.”

Apr 11, 2006 by Paula from Rye Brook, NC
Overall Rating: 5
Cleanliness:[7] • Location:[10]

• Good location, nice pool.
• Sink was stuffed up, twice fixed, still bad, shower bad, fixed., restaurant bad.

“Good location, relatively clean, needs updating, wallpaper in bathroom peeling, sink in room, not in bathroom, lighting bad, one TV not working properly, sink clogged, shower fixed after it did not work properly. Quiet and beds comfortable”

Apr 10, 2006 by Ethel from Chester, SC
Overall Rating: 5
Cleanliness:[8] • Staff:[3] • Location:[9]

• Refrigerator in room. Cookies at check-in.
• Called hotel and requested 2 double beds prior to visit, got there and they did not have it,

“The hotel is very family friendly. The beds were very comfortable. The convertible beds, however lacked much to be desired. I am young and can usually stand a convertible sofa bed, but I was a bit uncomfortable. Like I said above, I called 4 days prior to our visit to request a room with 2 double beds, it was confirmed, and upon arrival there were no rooms with 2 double beds, that is why I ended up on a convertible. To be honest I will not recommended Double Tree hotel to anyone, it was my first stay with them and my last.”

Apr 6, 2006 by Jack from Palm Springs, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[10]

• Very near my Mom and Aunt.
• Did not feel like a 'resort', no free breakfast.

“Did not meet expectations, we had of a 3-star hotel. Suite layout was not very good, two small rooms, prefer the Marriott Suite layout. Quality of bathroom was mediocre. Would not stay again for leisure travel, feel the 'price-value' not sufficient.”

Apr 3, 2006 by Clarke from Crystal, MN
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Feel totally rip off!! Walk -in rate more than $50. less and was not a Hotel rather a motel. Missed cleaning my room twice. Like nothing!

“Hotel was dirty, never made my bed at least the top blanket. Great view of the garbage machine as well waking up to. Will tell all about rude service and no customer service from any such direction! ”

Mar 30, 2006 by Tim from Clearwater, FL
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[9]

• Very close to I95, off the main road.
• I was expecting a better conditions at this hotel -newer.

“The place was older then most I have stayed at. Close to I95.”

Mar 29, 2006 by Jared from Olmsted Falls, OH
Overall Rating: 5
Cleanliness:[4] • Staff:[1] • Location:[8]

• Location.
• Hotel put is in a room next to industrial trash compactor that ran before 7:00 am.

“Hotel was ok, but staff refused to respond to complaints regarding noise.”

Mar 24, 2006 by Norm from Northfield, NJ
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location.
• Noise.

“Decent, but not great, for the price.”

Mar 23, 2006 by Alan from Emmaus, PA
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[8]

• The restaurant.
• Large group of loud baseball players.

“The hotel is ok. The location is convenient to I 95 and the Boca area. Certainly not a premium hotel. There were several groups of loud and annoying college baseball players staying there. ”

Mar 10, 2006 by Ken G. from Princeton, NJ
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[8]

• Staff was very helpful.
• No real dining or bar facilities.

“Adequate room, nice pool, a too-hot tub, no atmosphere and terrible restaurant and pretend bar with an excellent desk staff. An overall average experience.”

Feb 28, 2006 by Neil from Portland, OR
Overall Rating: 4
Cleanliness:[6] • Staff:[10] • Location:[4]

• Helpful, polite staff.
• Close to train tracks with trains that run all night.

“They had free internet service, but the connection was so poor and slow in our room that it was almost unusable. The worst part was that the hotel is near train tracks and trains run all night. They woke us up several times each night. On the positive side, the staff was very friendly and helpful. We got stuck in a smoking room and the staff said they would put an ionizer in the room to help with the smell (it didn't really help, but at least they tried).”

Feb 17, 2006 by Jack from Needham, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• This is second stay, location is excellent.
• The inability of hotel to provide warm environment in breakfast area in a cold snap.

“This is not the place for young adults with young children. the staff is very helpful. The hotel is very near to one of the best eating establishments in Boca Raton, The Grille at Congress street.”

Jan 4, 2006 by Sharon from Westport, CT
Overall Rating: 5
Cleanliness:[7] • Staff:[8] • Location:[8]

• Computer in lobby was very helpful.
• Needs updating and loving care.

“Quick business trip, very tight budget. Room was kept clean but entire facility is very "tired". Could not get the phone to work properly, reported problem, someone "fixed" it and the next morning at 6:30 I once again woke the wrong party. Receiving long distance incoming calls was also a problem. Phone never fixed for the entire stay. Air conditioner in bedroom is located directly opposite the headboard and air blows on you all night! Hotel was fine for a very short stay and the money and what we needed it for but it's definitely not somewhere I'd chose to bring my family or stay again if I could avoid it. ”

Sep 28, 2005 by Helayne from Tampa, FL
Overall Rating: 1
Cleanliness:[4] • Staff:[1] • Location:[4]

• The cookies are the only thing I liked about this hotel.
• Old, needs to be redone, TV broke, took 5 calls to get it fixed.

“Very disappointing, the hotel was old, not redone, not especially clean, I had no sound on the TV had to make 3 calls, and 2 visits to the desk to even get someone to do something about it. Very poor management, this should not be a 3 star by your standards.”

Sep 25, 2005 by Robin from Castle Rock, CO
Overall Rating: 1
Cleanliness:[7] • Staff:[4] • Location:[7]

• Convenient to major roads and airport.
• AC flooded floor/rowdy guests/elevator in op.

“Hotel needs repairs. Elevator did not work for entire stay of three nights (we were on third floor) and we were told upon check in it would most likely be out for an hour. AC unit flooded floor in room first night and we had to move because the carpet was soaked. Balcony windows covered in green mold. Staff seemed as these events were not unusual. Last night of stay we had to call security as someone was trying to breakdown the door in the next room (340). This went on for over an hour and we considered calling the local police.”

Aug 2, 2005 by Cal from W Melbourne, FL
Overall Rating: 3
Cleanliness:[8] • Staff:[10] • Location:[8]

• staff was excellent
• looked like a glorified holiday inn

“Staff was great, service exceptional. Hotel seemed old and very 2 star.”

Jul 3, 2005 by Thomas from Eldersburg, MD
Overall Rating: 4
Cleanliness:[6] • Staff:[5] • Location:[5]

• The bartender at the poolside bar and grill was accomodating.
• This facility is gated. Is there a security problem?

“Not really a three star as advertised. More like a 2 1/2 star. There is an Embassy Suites across the street, and a Marriott in Delray Beach, and a Residence Inn in Delray Beach that would fit the three star description for the Delray Beach/Boca Raton area.”

Jun 24, 2005 by Carol from Margate, FL
Overall Rating: 2
Cleanliness:[10] • Staff:[5] • Location:[1]

• cleanliness
• close to nowhere

“nothing special to note about this hotel if you are vacationing. if you are a business person and are on an expense account this is a perfect place to hop onto i-95 or the tri-rail. the room was definately way too much for what we received. breakfast buffet was horrible”

May 11, 2005 by Mike from Newton, MA
Overall Rating: 1
Cleanliness:[4] • Staff:[3] • Location:[7]

• Location was convenient
• Poorly managed, staff disorganized, elevator broken

“It took us 1.5 hours to check into the hotel because they first put us in "smoking" rooms and when we requested a change, they tried to put us in a room that was already occupied. It took them way too long to figure out what was going on in their own hotel. The elevator was broken which meant you had to wait forever or take the stairs...a pain. Not a 3-star hotel in my opinion and not the quality we were expecting.”

Apr 19, 2005 by Mel from Stamford, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• nice pool, friendly staff
• A/C blows too directly on bed

“Good value for an in-season stay in Boca. Our room was near the breakfast room but the suite layout allowed us to shut out any noise from the bedroom area. Pleasant staff, nice courtyard-style pool and whirlpool. They should give free cookies for each night of one's stay.”

Feb 3, 2005 by John from Hornell, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Very near to Interstate roads
• Smell from dining area

“Three star rating might be a little to good for this place but for the price I got it for it was a good deal.”