User Reviews for Fontainebleau Resort Miami Beach

Research User Reviews for Fontainebleau Resort Miami Beach (1-20 of 69)

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Apr 8, 2009 by LT from new york, ny
Overall Rating: 4
Cleanliness:[7] • Staff:[4] • Location:[7]

• Comfy bed, AC in the room.
• Horrible service.

“This hotel is a behemoth structure with several towers, which would be fine if it was staffed to operate as such. I called no fewer than 6 times from the airport to ask two simple questions. When I arrived, the room they gave me was not made up. I had to trek all the way back down to remedy. A limp apology was offered. The concierge service was not able to give me cross streets so that I could direct a friend driving there. Any problem presented to them was totally vexing and instead of thorough, anticipatory answers to things as simple as dining questions, you were put on hold for every question. I feel like a basic tenet of service is to provide alternatives any time you have to tell a guest no.”

Mar 28, 2006 by david from keller, texas
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Perfection, great suite, great view, loved it.
• Okay 1 bad thing is 6.50 for a corona? Plus 18% gratuity for a guy who doesn't know what Jaeger is?

“Beautiful 1 bedroom suite. two balconies, washer or dryer, two showers, jetted bath, amazing view of the Atlantic and down Collins Ave. Pool is huge, beach is a short walk away. This hotel is 15 stars out of 5. Great staff .”

Feb 22, 2006 by Gena from Des Moines
Overall Rating: 7
Cleanliness:[10] • Staff:[7] • Location:[10]

• Great location.
• Too expensive for what you pay.

“The location is wonderful. For the price we paid, we were surprised to be billed $25 per night for a rollaway bed, $10 per day for wi-fi (it's free in even the cheapest hotels!). The parking was way too much, $24 per day plus tips. Our suite was very clean. It just seems that they want to tack on extra charges for many things that most hotels provide. No hair dryers available. The children's pool was very nice.”

May 12, 2005 by Lori L. from Bethel, Ct
Overall Rating: 2
Cleanliness:[3] • Staff:[3] • Location:[9]

• Close enough to south beach and yet far enough away. Easy access to major roadways
• Expensive for what you get.

“My husband and I stayed at the Fontainebleau for 8 days. I have to say it as the worst hotel.”

4 of 4 people found this review helpful.

May 10, 2005 by Jayne U. from N. Ireland
Overall Rating: 2
Cleanliness:[10] • Staff:[2] • Location:[2]

• clean rooms
• unfriendly staff, very impersonal

“breakfast was included in our quote, however, we were issued with coupons which didn't even cover the cost of the buffet breakfast! Each morning we were handed a bill with the remainder of the cost + sales tax + gratuity!! We had to queue to get on the lift every time and when they'd arrive they were full! The pool, which is beautiful, was always crowded with screaming children and it was nearly impossible to find a space to put your sun lounger. As we were foreign we were constantly being hoodwinked by the Haitian taxi drivers who have the contract to lift fares outside this hotel.....BEWARE!!! We would not recommend this hotel.”

1 of 1 people found this review helpful.

Apr 20, 2005 by Erin from Puyallup, WA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• Loved the pools and beach, it is beautiful!
• Service is slow.

“Very fun visit. Beautiful resort with a lot of things for people of all ages. Currently a lot of construction. Highly recommend the trip if you can get a great rate.”

Apr 11, 2005 by Doug from St. Simons Island, GA
Overall Rating: 1
Cleanliness:[5] • Staff:[5] • Location:[8]

• The location of the hotel was very convenient to Miami Beach and the greater Miami area.
• For the price I paid the size of the room and the ameneties of the room and resort were not impressive.

“The room we were given was small with minimum amenities. No hair dryer, microwave or mini refrigerator was included. The room had two basic double beds in tight quarters. This type of room room is what I would expect in a one or two diamond hotel, not a hotel that was marketed as "resort accomodations." The hotel location was excellent. ”

Apr 7, 2005 by Rich from West Long Branch, NJ
Overall Rating: 10
Cleanliness:[5] • Staff:[7] • Location:[9]

• Lobby was gorgeous. Pool and beach facilities were excellent.
• The room cleaning staff was bordering on clueless

“The Fountaine Bleu is a gorgeous hotel with a great location and spectacular pool and beach facilities. The food there was quite good, the dinner buffet was well priced, but breakfast was a little expensive. I take mostly positives from my stay there. However, be aware that the room-cleaning staff is among the worst I've seen. They did a terrible job of cleaning out the coffee mugs and couldn't figure out how to deliver towels on a consistent basis. Despite being on a Non-Smoking floor, the room reeked of cigarettes the first few days we were there. The hotel -- all hotels -- should consider fining smokers who violate the no-smoking rules. Charging $3.00 to use the room safe was laughable. The hotel needs to add high-speed internet access or a wi-fi hot spot.Other than that, we were totally delighted with the hotel, would stay there again and have recommended it to friends.”

Apr 1, 2005 by Cindy from Salt Lake City, UT
Overall Rating: 6
Cleanliness:[5] • Staff:[3] • Location:[7]

• I liked the location.
• Very slow valet parking, unfriendly staff, particularly the maid service, broken closet doors, noisy.

“The hotel was a reasonable choice based on the price and location on a pretty beach, however it was a little dirty, construction was taking place, and the hotel staff was unfriendly at best.”

Mar 23, 2005 by Tracy from Lavergne, TN
Overall Rating: 7
Cleanliness:[10] • Staff:[5] • Location:[10]

• Beautiful setting
• We were placed in a room with a view of the roof.

“The hotel was very nice, looked just like the pictures. When checking in, the clerk commented, then she placed us in a room that was small and no view. Hotel was obviously not full.”

Mar 23, 2005 by Seong from W. Henrietta, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[5] • Location:[10]

• Great location and great facility
• Concierge was not kind at all

“It was the best Hotel for the price I paid.”

Mar 18, 2005 by Dave from Brandon, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location (on beach!), the boardwalk, beautiful pool!
• the food in the restaurants

“We loved the pool and the location right on Miami beach. Our room was very clean and spacious. My only complaint was the room in the restaurants was not very good and over-priced. Overall I would recommend this hotel and I would definately stay here again.”

Mar 15, 2005 by Sharon from Brooklyn, NY
Overall Rating: 5
Cleanliness:[4] • Staff:[8] • Location:[10]

• the staff is nice and the hotel lobby is very nice.
• the room was not cleaned well at all, and alot of noise at night in hall.

“The hotel in general is nice and the location is very good. I was very disappointed in the cleanliness of the room. I think they have to make an extra effort to make sure with the housekeeping about cleaning up all over the room and bathroom.”

Mar 14, 2005 by Liat from Belmont, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• we were very happy about the hotel, we visited it once and last time was much better
• we didn't like that the kids club is close for kids under 5, and we didn't like to pay for the gym

“we think that they did a major progress in the last year and we hope that next year it will be much better. the valet service was excellent as well as the other stuff in the hotel”

Mar 14, 2005 by Raegena from London, KY
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[10]

• lobby entrance
• check-in was not pleasant, they acted like they could not find my reservation and also the couple next to me had the same problem.

“Not really impressed with this hotel. Does not compare to the Eden Roc. View was not good, room was outdated and not as clean as I would like. Check-in was bad...They ask...How did you book? Over the internet?”

Mar 14, 2005 by Ryan from Tallahassee, FL
Overall Rating: 5
Cleanliness:[6] • Staff:[7] • Location:[7]

• Nice location.
• Valet costs much too high 25$

“Nice location on the beach but rather pricey to do anything like park, workout, or eat.”

Mar 10, 2005 by Ellie from Brooklyn, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I got more for my money than expected
• nothing bad to say

“very conveniently located, beautiful premises. friendly and accommodating staff. we enjoyed our stay immensely thank you”

Mar 10, 2005 by Mario from Sacramento, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I feel that I got an awesome deal!

“The location was amazing! I enjoyed the short stroll to the beach just east of the building. I look forward to returning to the specific location for my next vacation.”

Mar 9, 2005 by Binyamin from Teaneck, NJ
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• great pools for kids.
• staff a little snobby.

“great facilities, but rooms are not resort" quality."”

Mar 9, 2005 by Heather from Tampa, FL
Overall Rating: 6
Cleanliness:[9] • Staff:[10] • Location:[8]

• beautiful lobby and pool
• Small rooms, beds not as nice as I thought they would be

“Lovely hotel, but the rooms were lacking in space and comfort. Very few channels on TV, but overall a great hotel...”

Mar 9, 2005 by Wendy from Coral Springs, FL
Overall Rating: 5
Cleanliness:[10] • Staff:[6] • Location:[10]

• location and amenities
• Terrible view of rooftop and machinery that went off 6:30 am, room smelled musky, like cigarettes

“Enjoyed the amenities! Great Miami Beach Location. Feel like we were given a room that was inadequate and not condusive to sleep. There was machinery that went on every morning at 6:30 a.m. each morning we were there. Also, there were workers working on the machinery right outside our window. At night, I guess our room was located above a bar/nightclub and we could feel the music vibrating on the floor. ”

Mar 9, 2005 by Maria from Cumming, GA
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[8]

• The location, beach, and pool.
• The staff is awful.

“I am writing to you about my experience at your hotel last weekend at the Fontainebleau Hilton Resort. I am very upset about the way I was treated by your staff at the above referenced hotel. What should have been a memorable laid back weekend was overshadow.”

0 of 2 people found this review helpful.

Mar 9, 2005 by Rob from Ormond Beach, FL
Overall Rating: 3
Cleanliness:[4] • Staff:[3] • Location:[8]

• Service was very slow. Understaffed at all areas. food and beverage are overpriced for area

“This is probably the worst Hilton that I have stayed in. Room service took 1 1/2 hours after oredering breakfast. Food arrived missing certain items that were to be included. Room was missing several amenities when we checked in. Main bar had an excellent band but was so understaffed that they lost out on the opportunity to make more money through their bar sales.”

Mar 8, 2005 by Jillian from Forest Hills, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• The resort was beautiful, I liked everything!
• 0

“0”

Mar 1, 2005 by Jody from Rockford, MI
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[8]

• beautifully decorated rooms, great pool area, nice beach, nice pool area,
• dirty windows in room

“We were more than pleased with this hotel. We got a newly decorated corner spacious room. The pool area was beautiful and very tropical. We only ate lunch at the hotel which was good. The hotel is building a new tower next door which looks gorgeous. Some construction but didn't bother us as most of the noisy stuff is finished. The boardwalk was very nice for walking as it went a long ways down the beach. It was fun to see all the boats for the boat show as it was right across the street. Not much within walking distance so I 'm glad we had a car. Overall would stay here again. Had wonderful weather and a great time.”

Feb 27, 2005 by Michael from Brooklyn, NY
Overall Rating: 1
Cleanliness:[5] • Staff:[3] • Location:[10]

• the water park
• the rooms

“This hotel is not worth going to at all. For many years, always thought that this hotel was suppossed to be a very nice place to stay but I was very wrong. The rooms are very old and have not been renovated in over thirty years.The staff at the hotel was not so friendly and accomidating. Be very careful because they charge you for every little thing. I would have rather stayed at a days inn for a cheaper price and probably would have had a nicer room.”

Feb 27, 2005 by Dean from Scarsdale, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• A great resort hotel. Kid friendly!

“A well run, clean hotel. With great pools and centrally located.”

Feb 23, 2005 by David from Lakewood, NJ
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[10]

• Beautiful facilities, pool etc
• Very simple room for a hotel classified as a resort.

“There are 2 sub-sections to this hotel, the Versailles and Chateau buldings. The Chateau buidling has remodeled rooms but the rooms in the Versailles building are not. ”

Feb 22, 2005 by Steve from Spring Valley, NY
Overall Rating: 3
Cleanliness:[2] • Staff:[7] • Location:[10]

• property was magnificent
• room did not live up to resort" expectations"

“Grounds are beautiful, rooms left much to be desired from a Hilton”

Feb 21, 2005 by Bernice from Brooklyn, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• the pool
• the rooms need a face lift

“It was very nice but the hotel is old and needs to be redone...”

Feb 19, 2005 by Ray from Batesville, IN
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Quality of beach and pool
• Few restraunts in walking distance

“Great value for the price I paid. The hotel is very high quality and everything was what you would expect form a hotel is the resort class.”

Feb 14, 2005 by Denise from Sterling, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Every single thing you did cost extra money!

“They charged extra for parking, beach chairs, to use the gym, to get a refridgerator, and they even charged extra to use the in room safe!”

1 of 1 people found this review helpful.

Feb 12, 2005 by Debbie from Brooklyn, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful hotel inside and outside.
• Nothing at all.

“My stay at the Fountainbleu Hotel was beyond any expectations I've had.”

Feb 11, 2005 by Aaron from Spring Valley, NY
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[8]

• Great Locattion and great pool facilities.
• For a Resort Hotel - The rooms are nothing but average at best. Some rooms are comparable to satying at a Best Western or Holiday Inn.

“The Hotel is a beuatiful Hotel other than the Rooms. I felt that the rooms were average. The Pool is great for both adults and children.”

Feb 8, 2005 by Helen from Baltimore, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice rooms, great pools, on the beach
• Fee for using fitness center

“This is a beautiful hotel, nice rooms and pools. I don't think that is fair that the fitness center is not included in the price!”

Feb 8, 2005 by Jo from Miami, FL
Overall Rating: 5
Cleanliness:[8] • Staff:[3] • Location:[10]

• Location
• Appearance of room, service at the restaurant was HORRIBLE

“We got a very affordable rate for the room, so I cant really complain about the hotel room. However, we decided to have dinner at the Bleau View restaurant in the lobby and the service was TERRIBLE.”

Feb 8, 2005 by Puran from Atlanta, GA
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[7]

• Great staff and proximity to the beach

“Beautiful hotel that is located on the beach, great hotel for families or anyone on vacation.”

Feb 8, 2005 by Lilly from Miami, FL
Overall Rating: 6
Cleanliness:[7] • Staff:[10] • Location:[10]

• location, amenities
• room was like motel 6

“Location, location, location. Oceanside with access to gorgeous east coast style boardwalk and other hotels. Comfortable pool area, GREAT for kids (Cookie the Octopus has own special river with slides for the little people). Tropigala show is terrible and that makes it a laugh -- every part of it is handled and performed by folks that couldn't get cruise ship jobs. Biggest drawback is the rooms which are more low budget Vegas than FL beach resort. Think this Hilton is more family-friendly than romantic weekend, and ladies -- forget it, the Spa is under contruction.”

Feb 7, 2005 by Frumie from Brooklyn, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Fantastic kids pool
• The beach next to the hotel.

“We had a fantastic stay. The grounds are beautiful. The kids cookie" pool is fantastic.
The adults pool is also beautiful with a waterfall."”

Feb 7, 2005 by Steven B. from Mansfield, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Awesome deal!! I was a bit skeptical until I got there. Well Done!!

“I was graciously welcomed by everyone from the Valet to the Room Service gentleman. I am a Hilton Honors member and got upgraded to THE PENTHOUSE! For price I ended up in the penthouse. I had to stay for business this time and unfortunatley did not get to enjoy all of the other things it had to offer. However, I plan to book a family vacation there in June. ”

Feb 3, 2005 by Michael from Bloomington, MN
Overall Rating: 3
Cleanliness:[5] • Staff:[7] • Location:[8]

• kids pool and beach
• Rooms not in good repair and need updating

“Did not meet our expectations for Resort Quality" Hotel needs to have update. Carpet in our room filthy and needed to be replaced"”

Feb 2, 2005 by Kim from Burnsville, MN
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• The fact that it was located on the beach was a definite plus
• We had lunch pool side and it was horrible and expensive

“We had a view out our dirty window of the airconditioning mechanics. Lunch pool side was the worst box lunch dining that I have ever experienced and it was expensive. Allow yourself plenty of time for the valet to retrieve your car, it was generally a 45min wait, (I think they had to park the cars in South Beach).”

Feb 2, 2005 by Naomi from Brooklyn, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[5] • Location:[10]

• Modern, up-to-date, pleasant, clean, convenient
• Too big, not personal, too many people, too many conferences going on

“Very nice, clean and convenient resort. The pools are magnificent (even though I did not make use of them). I also did not make use of their restaurants or entertainment but understand that everything the resort has to offer is worth its rating. I feel that the staff could have been a bit more personable but I think that they are very busy with conferences, conventions etc. and don't concentrate on the regular guests.”

Feb 1, 2005 by M from Bethesda, MD
Overall Rating: 2
Cleanliness:[7] • Staff:[9] • Location:[5]

• The pool
• Nonrenovated rooms are a disaster, as is the reconstruction

“No one should stay here until they are finished with their renovations and with the huge dirt hole they have in front of the hotel.
It would not hurt to clean the hotel windows once in a while. In general, disappointing.”

Jan 31, 2005 by Amy from Wolverine Lake, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• I liked the view from the room and the pools/kids pool.
• I didn't like the valet parking. It was all they offered for parking.

“The hotel was beautiful including the views, pools, and restaurants. I would recommend this hotel for sure.”

Jan 31, 2005 by Cesar from Atlanta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[8]

• The swimming pool area
• Valet parking retrieval was slow at times

“The hotel is excellent, rooms are very nice”

Jan 13, 2005 by Sandra from Tampa, FL
Overall Rating: 4
Cleanliness:[8] • Staff:[8] • Location:[9]

• The lobby, friendly staff
• The room, expensive bar

“No problem when registering, but the room was tiny, old, ugly bathroom (toilet was connected to the wall, not the floor, sink with brown plastic vanity). I could touch the ceiling with my hand and I'm 5'6. View was of the roof. We complained and got a 2nd room which was a little better but very strong smoky smell. After a couple of hours they got us a 3rd room, still outdated but bigger (2 doubles instead of king) and didn't smell bad. The condition of the rooms was a disappointment. The hotel is old and it looks it.”

Jan 9, 2005 by Israel from Lakewood, NJ
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice clean rooms. Beautiful property. Friendly staff. Gorgeous pool. On the Beach!! just Beautiful.

“This place is great! Nicest pool on the beach! The hotel is located in the middle of it all! Nothing to complain about!”

Jan 7, 2005 by Brian from Roslyn, NY
Overall Rating: 3
Cleanliness:[9] • Location:[10]

• Location.
• The room was old and viewed the roof of the ballroom.

“Had only 1 room with King Size bed. Room had wallpaper coming off the wall and horrible view of the roof of the ballroom. Complained and they told me it was the only king size room and they could do nothing for me.”

Jan 6, 2005 by Anthony from Redondo Beach, CA
Overall Rating: 1
Cleanliness:[4] • Staff:[3] • Location:[5]

• pool area
• rooms very under rated

“Pool is nice, ok location, rooms very small. House keeping did a very poor job.”