User Reviews for Fontainebleau Resort Miami Beach

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Mar 9, 2005 by Maria from Cumming, GA
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[8]

• The location, beach, and pool.
• The staff is awful.

“I am writing to you about my experience at your hotel last weekend at the Fontainebleau Hilton Resort. I am very upset about the way I was treated by your staff at the above referenced hotel. What should have been a memorable laid back weekend was overshadow.”

0 of 2 people found this review helpful.

Mar 9, 2005 by Rob from Ormond Beach, FL
Overall Rating: 3
Cleanliness:[4] • Staff:[3] • Location:[8]

• Service was very slow. Understaffed at all areas. food and beverage are overpriced for area

“This is probably the worst Hilton that I have stayed in. Room service took 1 1/2 hours after oredering breakfast. Food arrived missing certain items that were to be included. Room was missing several amenities when we checked in. Main bar had an excellent band but was so understaffed that they lost out on the opportunity to make more money through their bar sales.”

Mar 8, 2005 by Jillian from Forest Hills, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• The resort was beautiful, I liked everything!
• 0

“0”

Mar 1, 2005 by Jody from Rockford, MI
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[8]

• beautifully decorated rooms, great pool area, nice beach, nice pool area,
• dirty windows in room

“We were more than pleased with this hotel. We got a newly decorated corner spacious room. The pool area was beautiful and very tropical. We only ate lunch at the hotel which was good. The hotel is building a new tower next door which looks gorgeous. Some construction but didn't bother us as most of the noisy stuff is finished. The boardwalk was very nice for walking as it went a long ways down the beach. It was fun to see all the boats for the boat show as it was right across the street. Not much within walking distance so I 'm glad we had a car. Overall would stay here again. Had wonderful weather and a great time.”

Feb 27, 2005 by Michael from Brooklyn, NY
Overall Rating: 1
Cleanliness:[5] • Staff:[3] • Location:[10]

• the water park
• the rooms

“This hotel is not worth going to at all. For many years, always thought that this hotel was suppossed to be a very nice place to stay but I was very wrong. The rooms are very old and have not been renovated in over thirty years.The staff at the hotel was not so friendly and accomidating. Be very careful because they charge you for every little thing. I would have rather stayed at a days inn for a cheaper price and probably would have had a nicer room.”

Feb 27, 2005 by Dean from Scarsdale, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• A great resort hotel. Kid friendly!

“A well run, clean hotel. With great pools and centrally located.”

Feb 23, 2005 by David from Lakewood, NJ
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[10]

• Beautiful facilities, pool etc
• Very simple room for a hotel classified as a resort.

“There are 2 sub-sections to this hotel, the Versailles and Chateau buldings. The Chateau buidling has remodeled rooms but the rooms in the Versailles building are not. ”

Feb 22, 2005 by Steve from Spring Valley, NY
Overall Rating: 3
Cleanliness:[2] • Staff:[7] • Location:[10]

• property was magnificent
• room did not live up to resort" expectations"

“Grounds are beautiful, rooms left much to be desired from a Hilton”

Feb 21, 2005 by Bernice from Brooklyn, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• the pool
• the rooms need a face lift

“It was very nice but the hotel is old and needs to be redone...”

Feb 19, 2005 by Ray from Batesville, IN
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Quality of beach and pool
• Few restraunts in walking distance

“Great value for the price I paid. The hotel is very high quality and everything was what you would expect form a hotel is the resort class.”

Feb 14, 2005 by Denise from Sterling, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Every single thing you did cost extra money!

“They charged extra for parking, beach chairs, to use the gym, to get a refridgerator, and they even charged extra to use the in room safe!”

1 of 1 people found this review helpful.

Feb 12, 2005 by Debbie from Brooklyn, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful hotel inside and outside.
• Nothing at all.

“My stay at the Fountainbleu Hotel was beyond any expectations I've had.”

Feb 11, 2005 by Aaron from Spring Valley, NY
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[8]

• Great Locattion and great pool facilities.
• For a Resort Hotel - The rooms are nothing but average at best. Some rooms are comparable to satying at a Best Western or Holiday Inn.

“The Hotel is a beuatiful Hotel other than the Rooms. I felt that the rooms were average. The Pool is great for both adults and children.”

Feb 8, 2005 by Helen from Baltimore, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice rooms, great pools, on the beach
• Fee for using fitness center

“This is a beautiful hotel, nice rooms and pools. I don't think that is fair that the fitness center is not included in the price!”

Feb 8, 2005 by Jo from Miami, FL
Overall Rating: 5
Cleanliness:[8] • Staff:[3] • Location:[10]

• Location
• Appearance of room, service at the restaurant was HORRIBLE

“We got a very affordable rate for the room, so I cant really complain about the hotel room. However, we decided to have dinner at the Bleau View restaurant in the lobby and the service was TERRIBLE.”

Feb 8, 2005 by Puran from Atlanta, GA
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[7]

• Great staff and proximity to the beach

“Beautiful hotel that is located on the beach, great hotel for families or anyone on vacation.”

Feb 8, 2005 by Lilly from Miami, FL
Overall Rating: 6
Cleanliness:[7] • Staff:[10] • Location:[10]

• location, amenities
• room was like motel 6

“Location, location, location. Oceanside with access to gorgeous east coast style boardwalk and other hotels. Comfortable pool area, GREAT for kids (Cookie the Octopus has own special river with slides for the little people). Tropigala show is terrible and that makes it a laugh -- every part of it is handled and performed by folks that couldn't get cruise ship jobs. Biggest drawback is the rooms which are more low budget Vegas than FL beach resort. Think this Hilton is more family-friendly than romantic weekend, and ladies -- forget it, the Spa is under contruction.”

Feb 7, 2005 by Frumie from Brooklyn, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Fantastic kids pool
• The beach next to the hotel.

“We had a fantastic stay. The grounds are beautiful. The kids cookie" pool is fantastic.
The adults pool is also beautiful with a waterfall."”

Feb 7, 2005 by Steven B. from Mansfield, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Awesome deal!! I was a bit skeptical until I got there. Well Done!!

“I was graciously welcomed by everyone from the Valet to the Room Service gentleman. I am a Hilton Honors member and got upgraded to THE PENTHOUSE! For price I ended up in the penthouse. I had to stay for business this time and unfortunatley did not get to enjoy all of the other things it had to offer. However, I plan to book a family vacation there in June. ”

Feb 3, 2005 by Michael from Bloomington, MN
Overall Rating: 3
Cleanliness:[5] • Staff:[7] • Location:[8]

• kids pool and beach
• Rooms not in good repair and need updating

“Did not meet our expectations for Resort Quality" Hotel needs to have update. Carpet in our room filthy and needed to be replaced"”

Feb 2, 2005 by Kim from Burnsville, MN
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• The fact that it was located on the beach was a definite plus
• We had lunch pool side and it was horrible and expensive

“We had a view out our dirty window of the airconditioning mechanics. Lunch pool side was the worst box lunch dining that I have ever experienced and it was expensive. Allow yourself plenty of time for the valet to retrieve your car, it was generally a 45min wait, (I think they had to park the cars in South Beach).”

Feb 2, 2005 by Naomi from Brooklyn, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[5] • Location:[10]

• Modern, up-to-date, pleasant, clean, convenient
• Too big, not personal, too many people, too many conferences going on

“Very nice, clean and convenient resort. The pools are magnificent (even though I did not make use of them). I also did not make use of their restaurants or entertainment but understand that everything the resort has to offer is worth its rating. I feel that the staff could have been a bit more personable but I think that they are very busy with conferences, conventions etc. and don't concentrate on the regular guests.”

Feb 1, 2005 by M from Bethesda, MD
Overall Rating: 2
Cleanliness:[7] • Staff:[9] • Location:[5]

• The pool
• Nonrenovated rooms are a disaster, as is the reconstruction

“No one should stay here until they are finished with their renovations and with the huge dirt hole they have in front of the hotel.
It would not hurt to clean the hotel windows once in a while. In general, disappointing.”

Jan 31, 2005 by Amy from Wolverine Lake, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• I liked the view from the room and the pools/kids pool.
• I didn't like the valet parking. It was all they offered for parking.

“The hotel was beautiful including the views, pools, and restaurants. I would recommend this hotel for sure.”

Jan 31, 2005 by Cesar from Atlanta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[8]

• The swimming pool area
• Valet parking retrieval was slow at times

“The hotel is excellent, rooms are very nice”

Jan 13, 2005 by Sandra from Tampa, FL
Overall Rating: 4
Cleanliness:[8] • Staff:[8] • Location:[9]

• The lobby, friendly staff
• The room, expensive bar

“No problem when registering, but the room was tiny, old, ugly bathroom (toilet was connected to the wall, not the floor, sink with brown plastic vanity). I could touch the ceiling with my hand and I'm 5'6. View was of the roof. We complained and got a 2nd room which was a little better but very strong smoky smell. After a couple of hours they got us a 3rd room, still outdated but bigger (2 doubles instead of king) and didn't smell bad. The condition of the rooms was a disappointment. The hotel is old and it looks it.”

Jan 9, 2005 by Israel from Lakewood, NJ
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice clean rooms. Beautiful property. Friendly staff. Gorgeous pool. On the Beach!! just Beautiful.

“This place is great! Nicest pool on the beach! The hotel is located in the middle of it all! Nothing to complain about!”

Jan 7, 2005 by Brian from Roslyn, NY
Overall Rating: 3
Cleanliness:[9] • Location:[10]

• Location.
• The room was old and viewed the roof of the ballroom.

“Had only 1 room with King Size bed. Room had wallpaper coming off the wall and horrible view of the roof of the ballroom. Complained and they told me it was the only king size room and they could do nothing for me.”

Jan 6, 2005 by Anthony from Redondo Beach, CA
Overall Rating: 1
Cleanliness:[4] • Staff:[3] • Location:[5]

• pool area
• rooms very under rated

“Pool is nice, ok location, rooms very small. House keeping did a very poor job.”

Jan 4, 2005 by Yvonne from Port St Lucie, FL
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• The food and service was first class
• The windows were filthy and needed cleaning

“Lovely resort.”

Dec 28, 2004 by Jeremy H. from Omaha
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• a beautiful old world hotel reflecting the elegance of a by gone era
• there is construction on the property-a minor nuisance

“We spent 2 weeks at The Fontainebleau and will every year now, it was great. The hotel staff was great and the hotel itself is beautiful and charming. We had and executive level room with balcony and ocean view, and literally spent as much tim on the balcony as we did at other parts of the resort. Its absolutely wonderful. My only recommendation is that be nice to the staff and you get a lot farther and treated much better than the rude guests. A please and thank-you go very far!”

Dec 24, 2004 by Etta A. from Howell
Overall Rating: 10

“The Hilton was right on the beach and had what appeared to be the best pool and outside restaurant combination of all the hotel in the area. I was extremely satisfied and would go back to the hotel and recommend it to others.”

Dec 21, 2004 by Brian B. from Staten Island
Overall Rating: 8

“Gave me a free ocean view room upgrade. Room was spacious and clean. Comfortable bed, and nice bathroom. Shower pressure was a tad on the weak side and the drain in the sink was a bit slow. Hotel is undergoing major renovation right now, but the property is still beautiful.”

Dec 15, 2004 by Kimely P. from Miami
Overall Rating: 7

“The Fontainebleau Hilton is one of the most breathtaking resorts on Miami Beach. The amenities and activities are top notch. I highly recommend this hotel to parents who want alone time on vacation, but don't want to have to worry about watching the kids.”

Dec 9, 2004 by Laura W. from Glen Carbon
Overall Rating: 9

“This hotel is very big and very nice. The location is in the heart of Miami Beach and is right on the boardwalk close to several other large resort chains. The beach is beautiful and the pool was fabulous. The beach bar/restaurant was also really nice and convenient although a bit pricey. We walked up and down the beach and agreed that the Fountianbleu Hilton was one of the nicest of all of the resorts in the area. The hotel is a bit older than some newer properties but the renovations that they have done make it still a very nice resort.”

Dec 9, 2004 by Jay E. from Loganville
Overall Rating: 10

“The Hilton Fontainebleau was very clean,and in good shape. I was told it will be getting some needed renovations after Hiltons new building next door is complete in early-mid 2005. Our king bed room was not available and was moved to the executive level with use of the penthouse (complimentary drinks and snacks). Very friendly and helpful staff. Existing landscape is beautiful. Great for a nap under the palm trees in a hammock. Would recommend this hotel to anyone if they stand the sights of construction progress, which does not effect the main hotel areas, but would not stay at normal room rate at this hotel. Enjoyed our stay and would stay again if in the area.”

Dec 6, 2004 by Dung C. from Tuscaloosa
Overall Rating: 6

“Older, needs renovation. Pool area is great.”

Dec 6, 2004 by Eli W. from Spring Valley
Overall Rating: 10

“Very friendly staff and beautiful facilities.”

Dec 5, 2004 by Harry F. from Fremont
Overall Rating: 9

“The service and accomodations at the Fontainebleau Hilton Resort in Miami Beach were excellent during our recent stay in November 2004. I presented my Hilton Honors card at check-in and requested a renovated, oceanview room. The hotel staff was very accomodating of my request. Due to the tower construction some of the facilities were not available but that did not affect our stay.”

Dec 4, 2004 by Stacy H. from Kalamazoo
Overall Rating: 9

“This hotel was listed as a resort and it is not a resort. It was nice, but the spa was not a real "spa". There was a lot of construction and maybe when they are done it will be a spa, but right now it is a gym and they have massages and pedicures available, but it is definitely NOT a spa.”

Dec 2, 2004 by Clyde E. from New York
Overall Rating: 8

“(1) The hotel room was CLEAN and COMFY (it faced away from the beach, but this was irrelevant. (2) The hotel lobby was large and stylish, and the grounds were great. I sat by the pool area each day. No noise problems, as some reviewers raised regarding construction. (3) The hotel has a gym, and although it cost money ($10 per day or $25 for the weekend), the gym was actually quite large for a hotel gym. (4) The hotel was lively (busy, not too much so) it was obvious that people were enjoying themselves. (5) Although the hotel charges an $18 per night valet fee for cars (something that every hotel in the South Beach area does)--remarkably, there is a municipal parking lot one block north--I saved money each day by parking my car in that lot and just putting quarters into the 6-hour meter. I didn't feel like I got scammed by yet another hotel charging fees for parking at the hotel. The front desk gave me quarters when I ran out; Note however, that free parking is from 6 PM to 8 AM every day; between 8 AM and 6 PM you have to put change into the meter (up to 6 hours worth). I had no problem dealing with the meters and there was always enough space in the municipal lot; (6) Believe it or not, some hotels in South Beach charge extra fees for using the towels and the cots by the pool--this hotel didn't do any of that--no hidden fees. (7) The hotel is conveniently located--it's near the road that leads into and out of South Beach--so it's easy to pick up the I-95--also it borders on a nice boardwalk that I jogged on down to South Beach (a couple miles a way). The area is great and while you cannot walk to South Beach, the hotel's location is very accessible. All in all, a great choice. I was extremely satisfied by the quality.”

Nov 11, 2004 by
Overall Rating: 10

“Excellent service, location was great and the price was the best of all!”

Nov 10, 2004 by
Overall Rating: 10

“Wonderful hotel, both staff and grounds. Would recommend this hotel for any occasion. Thanks, Hilton for making my stay pleasant.”

Oct 21, 2004 by
Overall Rating: 8

“Good price, staff was pleasant, and premises were of good quality.”

Oct 20, 2004 by
Overall Rating: 5

“We were a little disappointed with the hotel. Our room was guaranteed no smoking but it had a bad smell of smoke. There was no balcony. But they were very nice at the front desk and they switched us to a room with a better view and a balcony, but it was not renovated and it was kind of old looking. The grounds were nice and they had a lovely kid's pool”

Oct 6, 2004 by Susan D. from Chesterfield
Overall Rating: 10

“I was very impressed with the gorgeous hotel grounds and beautiful pool complex. When we arrived at the room at 11:30 and the beds were not made we decided to put our bags in the room and leave to go swim. Upon returning to the room we found a nice basket that contained grapes, bananas, apples, cheese and crackers. Along with the basket was a very nice note of apology saying that housekeeping was sorry that the room was not made when we arrived. WE ARRIVED THREE AND A HALF HOURS BEFORE CHECK IN!!!”

Oct 3, 2004 by Steve P. from Pasadena
Overall Rating: 10

“The staff treated us great when we arrived. They put us in a great room overlooking the pools and the beach. The bed was very comfortable the bathtub was huge with whirlpool jets. I wish I had booked more than one night there.”

Sep 5, 2004 by Laura C. from New York, NY
Overall Rating: 8

“The hotel itself was great. Security was a big concern. Maids clean the room in the morning and then in the afternoon watch for people to leave an go back in. My sister left the room and said hi to the maid, who immediately entered my room without knocking, catching me half dressed. I reported the incident to the concierge who said security would contact me. They never did.”