User Reviews for The Palms South Beach

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May 16, 2009 by Lee Ann from Vista,CA
Overall Rating: 10

• Romantic and very luxurious garden setting around pool - beach was fabulous.
• Nothing.

“Loved this hotel - staff was great - decor of all areas was superb - definitely exceeded my expectations in all areas - beach was wonderful.”

May 16, 2009 by GP from Bowie,MD
Overall Rating: 9

• A perfect hotel with character. Older, updated.
• Bathroom was small, but didn't really matter.

“A wonderful hotel with great staff. Probably an older hotel that has been totally refurbished. Completely classy. Loved the staff coming to the beach to take orders for drinks/food. Loved that they set you up with lounge chairs and umbrellas on the beach. Food at restaurant was great.”

May 1, 2009 by Tiana from Edmonton,Canada
Overall Rating: 8

• Right on the beach. Right at the north end of Southbeach. Within walking distance of ocean drive and Lincoln Road.
• Parking was $38 a day!

“Very nice looking hotel. Right on the beach. Provided nice beach towels and beach chairs. Pool area was really nice too. We didn't eat, but the poolside food was reasonably priced. Bed was comfortable. Rooms were stylish. View from our room was amazing. Parking is $38 a day - not sure if there was cheaper parking nearby.”

Feb 12, 2009 by Celeste from Saint Louis,MO
Overall Rating: 9

• It was very quaint. I loved the Veranda.
• The room & bathroom were very small.

“I was very pleased with this hotel. It was clean, the staff was pleasant, and the hotel was very quaint and comfortable. The room and bathroom were a little small and we had a hard time maneuvering around each other. They were actually working on the hotel and I think when they are finished, it is going to be even nicer. My husband and I had stayed the two previous nights at the Fountain Blue (business) and then moved to The Palms. We both said we liked the Palms better in a lot of ways. The Fountain Blue is beautiful but it is so big. We preferred the location and the quaintness of the smaller hotel.”

Dec 27, 2008 by keene from Quakertown,PA
Overall Rating: 3

• Next to the beach.
• There is no heat and no coffee maker in the room.

“I was there during a cold week. The thermostat in the room shows there is heat but cold air keeps coming out of the vent. There is no indication on the thermostat controls to tell me there is NO heat in the entire hotel until I call the front desk who told me. There no coffee pot or complimentary coffee in the room too. It is only located near the beach but not close to any tourist shopping attraction.”

Nov 21, 2008 by Alena from Wallnut,CA
Overall Rating: 10

• Fantastic location, great design and lay out.
• Dirty carpet in front of the elevator lobby area.

“We stayed only one day, whishing we can stay longer and enjoy the pool and the beach.”

Nov 13, 2008 by Tom from Lakewood,CA
Overall Rating: 7

• Located on the beach. Nice pool. Close enough to Lincoln ave.
• Rude staff. Construction at hotel and both sides.

“Nice hotel. Great room with a view. No cheaper breakfast and dining close by. Staff could have been nicer.”

Oct 20, 2008 by Miranda
Overall Rating: 10

• Hotel under renovations, but we were provided with free cocktails and orders.

“Very classy hotel. The employees were super professional. They even escorted us to the beach and catered to our every need. I think this is the best customer service I have ever had at a hotel.”

Oct 14, 2008 by Bob
Overall Rating: 8

“Hotel was very nice. Pool and beach access were great. walking distance to all we wanted to do. Minor amount of construction while we were there.”

Oct 12, 2008 by Wade
Overall Rating: 9

• Beautifully decorated. Friendly staff. Awesome location.
• $27 overnight parking fee.
  

“Highly recommended. Beautifully renovated 1930's building and exceptional staff. Still a lot of renovating going on.”

Oct 4, 2008 by kelly
Overall Rating: 9

• Service.
• Extra hidden fees.

“I liked the hotel, pretty setting. If you are
staying all night it would be impossible to park on your own.”

Sep 21, 2008 by sara
Overall Rating: 5

• Nice lobby space and pool area rooms are modern.
• Construction going on at the hotel.

“Hotel has been updated nice rooms. Construction going on by the pool jack hammers etc. Expensive poor quality food. The area is transitional. Beach is dirty with disadvantaged people hanging out. Construction is going on all around hotel. Nothing much close by to eat except snack bars but they are much better than the expensive hotel food and drinks.”

Sep 14, 2008 by Lee from Brooklyn, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful room and lobby. Great pool.
• It does not have a hot tub.

“A classy hotel at a great.”

Sep 13, 2008 by Nancy from Evergreen Park, IL
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[1]

• Great pool and great bar.
• Nothing near by no shopping or good restaurants.

“The Palms is a beautiful resort like hotel right on the ocean in Miami. It is in the middle of a very run down area and you will need to cab over to the South Beach area to really enjoy your stay.”

Sep 9, 2008 by Jeff from Jensen Beach, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• On the beach.
• $27 for valet parking, no self parking; pool needs updating.

“Indulge in the atmosphere of Miami Beach at this 4-star hotel on the ocean. Enjoy a lazy day in a hammock while the bar staff continuously circulates to fulfill your every need. The aroma from the made to order omelets will make your mouth water.”

Sep 5, 2008 by Rodrigo from Marietta, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• The location is excellent, it is a very quiet place perfect for relaxation.
• The daily resort fee of $12 and the valet parking $26.

“For the price the hotel was very good, although there is some construction going on right by it and it may cause a little disturbance. By the time you add the daily parking fee and resort fee (total of $38).”

Sep 3, 2008 by Jill from Fort Myers, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• The hotel was very nice and the rooms were nicely appointed and clean.
• The lobby's air conditioning wasn't working the weekend we stayed.

“This hotel exceeded our expectations. The value was excellent and location was perfect. We only stayed overnight but because the amenities were so convenient, we had an opportunity to hang at the beach and pool.”

Sep 2, 2008 by Jesse
Overall Rating: 10

“It was everything I could expect from a 4 star hotel. Great service. Nice rooms. Spectacular amenities.”

Sep 1, 2008 by r
Overall Rating: 10

“This hotel has very friendly and polite staff. The pool-side bar with hammocks reminded me of a smaller version of a Mexican resort. I would highly recommend this hotel, although beware that there is no coffee or tea in the rooms (something that is important to me), valet parking is $27, and other small costs here and there that can add up if you're not careful! Beautiful pool-side restaurant!”

Aug 25, 2008 by Christopher from Brighton, MA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The entrance to the hotel was beautiful as was the pool and beach.
• The food was overpriced and not that good.

“Great atmosphere in an excellent location. Amenities are very nice but the rooms & hallways need to be redone. Overall, however, I would recommend this to any person looking to stay on Miami beach who is on a budget.”

Aug 12, 2008 by Robbie from Columbus, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Beach access.
• No continental breakfast.

“The Palms was more beautiful than I expected! We were quite pleased and think it was a great value with high quality service in an accessible location. The beach access is wonderful!”

Jul 26, 2008 by George from Sagamore Hills, OH
Overall Rating: 4
Cleanliness:[5] • Staff:[5] • Location:[5]

• Access to the beach.
• $27 a day valet parking and 18% tip.

“Will never stay there again.”

0 of 1 people found this review helpful.

Jul 22, 2008 by Kokita from Stratford, CT
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• The overall appearance.
• The location was too far away from club scene.

“This hotel was awesome. Very upscale but the staff was down to earth. The pool was great and the hotel was right on the beach. There was a great Cuban restaurant we ate at called Tropical beach cafe that was awesome. The area was nice just too far away from the night life.”

Jul 12, 2008 by Marie from Jesup, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• This hotel has lots of areas to take beautiful pictures. This hotel is located right on the beach. This luxury hotel is clean and well maintained.
• The small bathroom.

“The Palms South Beach Hotel is located right on the beach. You can exit this hotel's back door to take a swim in their large heated pool, walk or jog down the long boardwalk, or walk onto the beach and enjoy the blue water. My family and I enjoyed ourselves so much, we didn't want to leave. I would recommend this hotel to anyone!”

Jun 9, 2008 by Todd from Idaho Falls, ID
Overall Rating: 2
Cleanliness:[8] • Staff:[5] • Location:[5]

• Pool, beach access.
• Small room, small bathroom.

“There were about 40 dollars in undisclosed fees that we had to pay. They put my wife and I in a room with two double beds. When we asked if we could get a queen or king room, they said they were completely booked. They definitely were not fully booked. I would definitely not stay at the Palms, South Beach again.”

Jun 5, 2008 by Joe from Houston, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Very nice setting.
• Fitness center was a bit small.

“A very nice romantic spot, with a great view of the beach, a boardwalk that provides a bit of romance late in the evening and very special garden to view the stars while stroding.”

May 31, 2008 by Claritza from Brooklyn, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Excellent customer service. Beautiful and clean.
• Last day, room service was knocking on door since 8 am.

“The hotel is beautifully located in the hart of South Beach. Customer service was excellent. The food is really delicious. The pool was very clean. Hotel was really better that I expected. Valet parking was a little bit price it, but worth it. The only thing was the room service people rushing to clean the room on the last day, but besides that it was excellent. I will go back again. A+++.”

May 31, 2008 by Eduardo from Miami, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• I'd like the pool and the beach.

“The hotel is very good, but, again, I was in better rooms.”

May 1, 2008 by Brenda from Olympia, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• It was very modern and clean. Beds were really comfortable.
• Meal prices were way too high.

“Would definitely stay there again if we ever return to Miami.”

Apr 28, 2008 by Robb from Suwanee, GA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Location, clean beach, boardwalk, good food.
• Expensive parking, old bathroom.

“Great hotel, would like to take my family here. However, the pool was closed part of the day for chlorine shocking. Workout room was nice but small. Nice hammocks to relax in.”

Apr 24, 2008 by Michael from Sachse, TX
Overall Rating: 5
Cleanliness:[9] • Staff:[3] • Location:[9]

• Great location and amenities.
• Too noisy, can hear the group in the room next to us.

“They placed us in a room that was right next to the elevator. The walls are too thin so we were able to hear the elevator and the guest next door to us. We were awaken by the guest next door at 4am in the morning with their screaming, shouting and loud music. We had to call for security. The room that we stayed in had no privacy.”

Apr 20, 2008 by Steve from Colleyville, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean and neat rooms well appointed.
• Pool area just ok.

“Great location right on Miami Beach. Very well appointed rooms. Staff was friendly and helpful. The pool area could use a little makeover.”

Apr 17, 2008 by Dave from Williamstown, ON CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Great, first class.
• Valet parking only, expensive.

“My wife was very impressed, I would recommend this to my friends. Found the drinks at the pool side bar expensive.”

Apr 8, 2008 by Erin from Greenwich, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[7]

• Well appointed spacious room.
• Restaurant was over priced and the gym was very small.

“The room at the hotel was nice. It was clean and well appointed. The bed was comfortable. The common spaces and pool area were clean. There is nothing right around the hotel, so you have to have a car or take cabs. It's about a mile and a half walk to Ocean Drive. I would also not make the walk at night. The staff was not terribly friendly.”

Apr 7, 2008 by Shane from Havre De Grace, MD
Overall Rating: 7
Cleanliness:[8] • Staff:[4] • Location:[3]

• Very nice beach.
• Rude check in staff.

“Front desk staff is rude and unorganized. Very expensive from drinks to parking. Extremely comfortable rooms.”

Mar 13, 2008 by Rebecca from Orlando, FL
Overall Rating: 6
Cleanliness:[7] • Staff:[3] • Location:[4]

• The quietness, I really liked that outside.
• The valet, the bag people, people are not really helpful, I was stalked on the beach and security did the bare minimum they could do.

“The valet and the bag people were very slow, not welcoming and not friendly. It was not a very helpful beginning. At night the people above us were loud, banging on the walls and floor. The front desk was called twice. The location was wonderful.”

Mar 10, 2008 by Stacey from Mustang, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The Palms was the best place we have ever stayed, excellent service.
• The small bathroom.

“I would recommend this hotel to everyone they were the best, really spoiled us we did not want to come home.”

Mar 7, 2008 by Ginger from Colchester, VT
Overall Rating: 7
Cleanliness:[7] • Staff:[10] • Location:[8]

• The back yard, pool and beach area, as well as the service.
• The room was too small, the bathroom was extremely small and the tub was old and unattractive.

“The hotel was nice, the service was excellent, the food was good. I would recommend that they put coffee pots in the rooms and/or serve free coffee in the lobby. I've never heard of a "four-star" hotel without coffee!”

Mar 5, 2008 by Bruno A. from Ann Arbor, MI
Overall Rating: 1
Cleanliness:[8] • Staff:[5] • Location:[7]

• Nice location with beautiful garden and pool area.
• Terrible experience too many problems to list.

“Hotel not a four star hotel. Outdated bathrooms, shower ran cold every day of our stay, our hotel room door rattled loudly every time another guest closed their door, flashing lights from smoke detector and from back of TV, housekeeper argued with me about the benefits of using Tilex shower cleaner on the drinking glasses in the room (not wonder our throats were sore), painfully slow elevator, meat found in veggie dish and long hair in our food delivered by room service. I'd never stay there again.”

Mar 3, 2008 by Peter from Toronto, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Extremely friendly and helpful staff.
• The location was a little further then I expected.

“Great hotel for the price especially in South Beach. The staff was all extremely friendly and helpful. The food and drinks at the hotel were extremely expensive, just as everything is in South Beach. The hotel was away from the craziness of the main strip but it was about a 20 walk or a $7 cab ride”

Feb 28, 2008 by Molly from Sunnyvale, CA
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[1]

• Nothing- waste of money.
• Staff, room size and amenities, location, cost.

“It is not in South Beach as the name would suggest. The staff was slow and at times actually disrespectful- refusing to make change for my husband. Eventually I had to get a manager. The concierge gave us a terrible recommendation for a restaurant, perhaps she was new to the area. The rooms are tiny and the bathrooms are on par with a public restroom in a McDonalds. The remote control for the TV didn't work. The refrigerator they provided us didn't work. The lobby is laid out in a confusing and illogical manner, making it difficult to find anything. Overall... terrible.”

Feb 25, 2008 by Carina from Paarl South Africa
Overall Rating: 5
Cleanliness:[5] • Staff:[2] • Location:[8]

• Nice views and close to the beach.
• 4pm check in! Staff not friendly/helpful at all!

“We were really disappointed upon arriving at the Palms, I do not believe that this is a four star hotel, when we arrived we had to wait until 4pm before we could get our room! The staff were not very friendly and the experience was a bit disappointing overall. We stayed for 3 nights and wish we had rather stayed somewhere else. The hotel is beautiful and has nice decor, but the rooms feels more like a motel and not like a 4 star hotel. I will not be returning to the Palms although we were really looking forward to going there.”

Feb 15, 2008 by Beth from Indian Trail, NC
Overall Rating: 7
Cleanliness:[8] • Staff:[7] •

• Great atmosphere.
• Room was not ready at check-in--we were given a handicapped-accessible room with a strange shower.

“On top of the steep price of this hotel, we were charged "daily hotel fees" for "free" internet, newspapers and use of the pool. Ridiculous for a 4-star hotel. Also not within comfortable walking distance of shopping or eating.”

Feb 15, 2008 by David from New York, NY
Overall Rating: 6
Cleanliness:[5] • Staff:[8] • Location:[5]

• Good service all around.
• Bathroom was awful. Pool overcrowded. Windows didn't open in room.

“Good service all around, A+. They are striving for improvement and I commend that. The rooms, though with okay decor, are really upgraded motel rooms. The bathrooms tired and tiny and Motel 6 quality. Elevators creaky and slow. Windows don't open-horrible not to get fresh air in Miami. Good choice for those with limited funds that want to be on the beach.”

Feb 4, 2008 by Uri from Givat Shmuel, AE
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great location and large room.
• Being charged a "hotel fee" for nothing!

“The only thing that spoiled my stay was me being charged around 12$ as a "hotel fee", for services I didn't get and didn't want to get.”

Jan 29, 2008 by Christoph from Carbondale, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• The beach was very nice and the rooms were comfortable.
• Our bathroom was damaged and had to be repaired. The German personal at the front desk was unfriendly.

“Very nice hotel with high standard.”

Jan 25, 2008 by David from Redlands, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Great beachfront location, close to South Beach.
• Small room, slow staff, no Jacuzzi or spa.

“This South Beach convenient hotel was recently remodeled, and provides the guest with a great value at the 3 Star level. A 4 Star level hotel should have kinder, more attentive staff; a Jacuzzi or spa; and more access to simple things such as ice machines -- without having to go down 2 floors and walk down a long hallway trying to find the closest ice machine.”

Jan 20, 2008 by David from Dallas, TX
Overall Rating: 3
Cleanliness:[7] • Staff:[2] • Location:[7]

• Free internet access.
• Definitely not a 4 star hotel.

“This was a 3 star hotel that was presented as a 4 star. Additional parking fees and hotel fees appeared on the bill. My thermostat was broken and it was freezing in my room. They sent someone to look at it, but that person never came back to fix it. They also refused to move me to another room. The recent renovation job was mediocre at best.”

Jan 18, 2008 by Seth L. from Livingston, NJ
Overall Rating: 5
Cleanliness:[5] • Staff:[10] • Location:[5]

• Very beautiful setting.
• The bathroom was TINY!

“Overall it was a good stay. But the walk to South Beach was a bit far. The pool was very crowded! Lots of smokers too.”

Jan 17, 2008 by Beth from Prior Lake, MN
Overall Rating: 2
Cleanliness:[6] • Staff:[3] • Location:[8]

• The location and the bell staff.
• The customer service and the room location.

“Give the worst rooms in a location that is hard and unpleasant to get to (only 1 elevator goes to the 2nd floor and the stairway option is dirty and smells funny). Bar of used soap left in our shower.”