User Reviews for Westin Diplomat Resort and Spa

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Apr 27, 2009 by Mike from Chandler,AZ
Overall Rating: 9

• Fish taco at the pool and Kobe sliders at the marina restaurant.
• Too few waiter staff around pool decks.

“Helpful and friendly staff made this hotel enjoyable. We requested a ocean view on an upper floor and got one. The staff was very friendly and helpful. We were staying in Miami for a night in the middle of our stay and the hotel kept our giant bags until we returned the next day.”

Apr 14, 2009 by K.C. from Mcdonough,GA
Overall Rating: 10

• Great location on the beach!

“Staff goes out of their way to make your stay as nice and enjoyable as possible. Resort was clean and very organized!”

Apr 12, 2009 by Susan from Olney,MD
Overall Rating: 9

• Gorgeous hotel, beautiful sandy-bottom beach and pool, stunning lobby.

“Westin Diplomat is a beautiful hotel in an ideal location for beach going and sunning around the pool. The ocean view from our room on the 28th floor was spectacular. But the Westin charges you for nearly every amenity you can imagine, which is outrageous given the exorbitant cost of staying here.”

Mar 10, 2009 by Tom from Suffield,CT
Overall Rating: 10

• Wonderful oceanfront resort that caters to all ages and all travelers.
• Self parking fee of $18.00 for overnight guests.

“A resort that offers so much with an ocean view to boot. Three pools, several bars and restaurants and a spa along with a well equipped health club make you feel at home. We really enjoyed this hotel and look forward to returning. This marked the first time a member of the housekeeping staff actually thanked us for coming and told us to come back real soon. The friendliest staff we have ever encountered at any hotel! Job well done!”

Feb 23, 2009 by John from Eden,UT
Overall Rating: 10

• The staff was very courteous and helpful.

“This is a beautiful hotel. Staff was excellent. The beach was wonderful. You did have to pay for everything on the beach except the towels. I would go again.”

Dec 1, 2008 by Peter from Mchenry,IL
Overall Rating: 10

• Hotel was very beautiful and had a great pool.
• Price of a cheeseburger 15.00.

“Hotel is very beautiful. Room very clean, very nice shower and jacuzzi tub. Luxurious amenities but very overpriced. A BLT sandwich was $15.00 and a cheeseburger was $16.00. So for two sandwiches with tax, gratuity and service charge it was over 50.00. That is ridiculous.”

Oct 17, 2008 by Matthew
Overall Rating: 0

• This is a swank, fancy hotel, with a pretty staff.
• I can't. This is a great stay at a premier property.

“I have to say that Westin continually impresses me. This hotel is beautiful, and tastefully decorated. It has a two level pool with waterfalls and glass bottom so you can see people in pool above you. It’s on the ocean. Rooms are beautiful. Location is superb. I don't think I will stay in Miami anymore. This location was great. Staff is young and pretty. The hotel had a progressive urban feel. This is probably one of the nicest properties I have stayed in some time.
”

Sep 10, 2008 by Sunnie from Miami, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• It was a cheek contemporary hotel with extremely comfortable amenities.
• Very pricy food and beverages.

“Great hotel to stay with your kids or not. Beautiful pool, clean comfy rooms, stylish and practical bathroom. The beach is wonderful, the pool (s) were packed, but there was tons of seating to accommodate the crowd. My only complaint is the pricy food and drinks, but this is to be expected when staying at such a nice place.”

Sep 4, 2008 by Ray from Boynton Beach, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great room and a great tub.
• Pool closed early.

“Don't be afraid of the word resort. This was the best weekend trip we've taken in Florida. The room was fantastic. Breakfast was a little pricy but the hotel was fantastic.”

May 29, 2008 by Aubrey from Schertz, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful Hotel, Great View!
• Nothing!

“Located next to a beautiful stretch of white sand beach, it had 2 remarkable swimming pools. We had a corner room with a spectacular view.”

May 9, 2008 by Gogerk7 from Pasadena, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• Very comfortable and clean especially in all public areas.
• Staff including restaurants waitresses is not too friendly.

“Valet parking is quite expensive. You will need to take a shuttle which runs every 30 minutes in order to go to the spa which locates in another area approx. 5 minutes drive from the hotel. Food quality at onsite restaurants are a bit disappointed. The hotel is truly comfortable in both public areas and the room itself. You can even look out to the ocean while you are sitting in the bathtub through the open window. I will definitely stay there again in the future.”

May 7, 2008 by Jackie from Palmdale, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• Great location & friendly staff.
• Too many extra charges! Expensive Food!

“The Diplomat is a lovely hotel right on the beach. They were kind enough to upgrade us to a ocean view room. The only negative issue is all the extra expenses. The food is very expensive at the resort. $12.00 for oatmeal, $16.95 pancakes. I had a pkg sent to me via FedEx and for them to receive it and deliver it to my room was $15.00. They charge to use the lounge chairs & umbrella's on the beach $25.00 & $15.00. They charge for the water in your room.”

May 5, 2008 by Jill from Collinsville, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Beautiful, relaxing, great gym, all the amenities.
• All the extra costs. No restaurants within walking distance.

“Five star Westin Diplomat in Ft. Lauderdale.”

May 1, 2008 by Chris from Pelham, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everyone was so nice.
• Restaurants too pricey.

“It was the Best Westin I have ever stayed at with the nicest staff and the nicest people. We all loved it.”

May 1, 2008 by Andrew from Hamilton, ON CA
Overall Rating: 7
Cleanliness:[9] • Staff:[2] • Location:[7]

• Clean, rooms nice.
• Very uptight, not a relaxed feel.

“Hotel rooms great, clean, grounds clean, but just unfriendly overall.”

Apr 29, 2008 by Patricia from Asbury, NJ
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Great location with wonderful pool and beach.
• Lobby under construction and double beds and rooms were small.

“We liked the hotel and the location with beach and pool. We called ahead to reserve a room with 2 double beds because we were traveling with an 11 and 13 yr old. When we arrived they gave us a room with 1 king size bed and we ended up having to change the room so much for calling ahead. Double beds were tiny and the room was small and cramped but clean and well decorated.”

Apr 15, 2008 by Steven from Toronto, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Incredible staff, amazing architecture, fantastic view from rooms, great restaurants.
• Overpriced water/mini-bar and incidental fees.

“The resort is out of this world. From first class architecture, to the top notch service and hospitality provided by the staff, to the amazing restaurants, this is a first class facility all around. Excellent stay. Would recommend the resort without hesitation.”

Apr 14, 2008 by Marjorie from Seaford, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Beautiful and well maintained. Great staff.
• They nickel and dime you for everything including lounge chairs at the beach.

“Overall this hotel always meets or exceeds my expectations. From the moment you are checked in and throughout my stay, the staff was wonderful and very accommodating. The rooms were beautiful and they even fulfilled a request for an ocean view balcony.”

Apr 10, 2008 by Gary from Columbus, IN
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Beautiful hotel excellent pool free internet in lobby.
• The wait for service at Sunday brunch was excessive.

“Excellent hotel. We did not rent a car and took taxis to off property activities.”

Apr 7, 2008 by Jamie from Spotsylvania, VA
Overall Rating: 1
Cleanliness:[1] • Staff:[9] • Location:[7]

• Location was OK.
• Filthy rugs and huge amounts of dust.

“Surly staff, overcharged for everything. Filthy room, failed to deliver on promises. I will never stay there again. Way too expensive for no service.”

Mar 26, 2008 by Jake from Winter Park, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Spectacular view and location, clean, great staff.
• Furniture in the room is showing its age.

“One of the largest hotels in South Florida with over 900 rooms and banquet facilities. Runs like a perfect clock, everyone is helpful and knowledgeable.”

Feb 29, 2008 by Lee from Perris, CA
Overall Rating: 5
Cleanliness:[10] • Staff:[8] • Location:[1]

• Nice room, ocean view.
• Way overstaffed, everyone expecting a tip.

“Interesting old fashioned luxury hotel. Out of place, hard to get to from the airport. Never go there again.”

Feb 25, 2008 by Dave from Oaklan, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location!
• High cost of water, coffee beverages. I would purchase off sight next time. Everything else was great!

“Great place to take the family or entertain customers. I will keep this for my little servant for future use. Thanks.”

Feb 16, 2008 by Carolle from White Bear Lake, MN
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[8]

• Relaxing, beautiful, great service.
• Cost of food a little pricey.

“We had a wonderful and relaxing trip at the Westin. It is a gorgeous hotel and most of the staff was quick to help you out with whatever it was that you needed. In valet parking, provided us with tips on where to dine.”

Feb 11, 2008 by Chaya from Cedarhurst, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Modern, clean, great staff, beautiful pools, fabulous & comfy bed.
• Nothing.

“Excellent choice.”

Feb 10, 2008 by Valerie from Waterloo, VQ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Top level hotel, fantastic location and very attentive staff.
• Nothing.

“This amazing resort faces the ocean and has 2 great swimming pools. The service level is excellent and the staff is very attentive. It is connected to the other hotel with the Golf & Spa. There is a shuttle every 30 min if you want to enjoy the Spa. I would strongly recommend this hotel and hope to come back soon.”

Feb 7, 2008 by Kathy from Fowler, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[10]

• The view and the bathroom opening up to the bedroom.
• The bed was saggy on one side.

“Great!”

Feb 1, 2008 by Danny from Vienna, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was excellent and it appeared to be newly remodeled. Everything was very nice.
• Nothing.

“We checked in and requested 2 doubles for 4 as we were staying here pre-cruise with our 2 boys. We were accommodated and given a room with a view of the marina opposite the ocean, which was nice. The hotel was very nice and could very well be rated a 3 star. I have stayed in 3 stars that were not nearly as nice. We had a great trip!”

Jan 30, 2008 by Cori from Valley Cottage, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[7]

• On beach with great pool and beach area.
• A little far from dining and nightlife.

“Beautiful hotel with great beach and pool area, large selection of restaurants. Dining, parking, and renting beach chairs was expensive.”

Jan 28, 2008 by Paul from Edmonton, AB CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The level of service and quality.
• The sheets kept coming out on the bed, leaving us on the mattress. They are too small for the bed.

“I was very impressed and would stay there again in a Heartbeat. I wish we had a few days to enjoy the property.”

Jan 22, 2008 by Fitz from Plantation, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Just about everything, the pool, the view, the balcony and a great bathroom.
• $22 for valet.

“I loved just about everything, the pool, the view, the balcony and a great bathroom. The room was very romantic and I would recommend the Westin Diplomat Resort And Spa to anyone. Keep in mind that valets is $22.”

Jan 8, 2008 by Andy from West Palm Beach, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The ocean view.
• Had to valet, self parking not easily accessible.

“Awesome hotel. One of the best I've stayed at.”

Dec 31, 2007 by Nicole A. from Montreal, QC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[6] • Location:[8]

• I liked the luxury, the decor, the service.
• They promised me breakfast.

“The best there is!”

Dec 29, 2007 by Kester from New York, NY
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[7]

• Nice golf course. Friendly golf staff. Nice room and view.
• Shuttle to golf course and spa was unreliable. Hotel front desk staff and manager were very unhelpful in addressing and resolving issue.

“Excellent hotel located on beautiful Hollywood beach. Great views and well furnished hotel room. Quality of service and food in cafe restaurant could be significantly improved. It would be nice if beach walkway extended from Hollywood all the way to hotel and if outside restaurants were more conveniently (i.e., more closely) located. Certain front desk hotel staff isn't up to par for a major resort. Wonderful golf course. Challenging and interesting layout. Very helpful and friendly golf staff. Heads up to troon for managing this location so well.”

Dec 17, 2007 by Darlene from Statesboro, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very friendly staff. Always open doors for you when arriving. Very helpful and knowledgeable about the area.
• People on our floor were very noisy late at night. Not the hotels fault.

“Was everything that I would expect from a resort? Clean, great beach and pool area, good restaurants and very friendly and helpful staff. Location was great.”

Dec 6, 2007 by Neil from Washington, DC
Overall Rating: 5
Cleanliness:[8] • Staff:[7] • Location:[5]

• The Spa and fitness center gave us a very pleasant afternoon.
• Constantly reaching for your wallet.

“Everything was extra or overpriced -- even things that are free at other hotels. Parking ($18 a day), "toll-free" phone calls ($2.50), a seat by the pool, internet access ($13 a day), internet cafe ($39 per hour), bowl of oatmeal ($10), dinner entrees ($30 to $50), bottles of water in the room ($7 each). The food in the restaurants was not bad, but not good enough to justify the prices. There is nothing in the way of nearby restaurants and stores that you can walk to. Impressive place, in a sort of over-the-top Vegas style (3-story glass-roofed lobby full of plastic palm trees; swimming pool on a bridge above another swimming pool, etc.). One bright spot is that guests have free access to the Spa pool, saunas, hot tubs, steam rooms, and excellent fitness center. Spa services are pricey but professional. Nice room, great bed (we like firm), big bathroom with a great tub and a separate glassed-in shower, etc.”

Dec 1, 2007 by Tim from Rockledge, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Beautiful ocean view, convenient to conference center.
• Room contained some outdated décor.

“This resort offers a beautiful, convenient location, accompanied by top notch amenities and a superb staff.”

Nov 28, 2007 by Laura from Chester Springs, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• The pool was awesome.
• The beds weren't as comfortable as other Westins' beds.

“We really enjoyed the hotel. The check-in staff member was not particularly helpful at finding us two rooms near each other. It would have helped if he had told us that king beds had a pull-out sofa (which was great and we would have requested both King rooms). The pools were very nice. Ridiculous charge for internet.”

Nov 28, 2007 by Sami from Lindenhurst, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Location, views, facilities.
• Restaurants few are good but Nikki Marina food was bald and service bad.

“Overall a decent 4 start hotel where I like to go back and stay. Spa services massage was good but facial was whatever. Some of the employees have attitude problem and there are few who are very nice polite and professional. Cafe, Bar and Azizia are great restaurants but Nikki Marina food was bald and Service not good.”

Nov 26, 2007 by Deb from Tampa, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Absolutely wonderful experience, from service to cleanliness this hotel by far exceeded my expectations.
• Parking is quite expensive $18 for 8hrs+ every time you leave they charge at least $5 for an hour.

“Wonderful experience! Everyone is very friendly and helpful. This resort is one of the best on Miami Beach. I will definitely come again and recommend it to everyone I know.”

Nov 5, 2007 by Scotlan from Lauderhill, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I love the diplomat it's one of my favorite hotels and Ive travel all over us!
• The weather in Florida can be unpredictable and the pool closed and the hotel didn't offer an alternative activity like shuttle to mall or movies.

“A great room for its value because the pool/bar and beach are fantastic! And you get those features at any rate. Plus if youre into buildings this one is beautiful to look at!”

Nov 2, 2007 by Randolph from Orlando, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great room in a great hotel on a nice beach perfect.
• Rust on car park walkway.

“Excellent hotel.”

Oct 25, 2007 by Ralph from Texarkana, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Adjacent to the beach, very clean, excellent facilities.
• Not close to restaurants if not eating in the hotel.

“Very nice resort, I will try to come back to this h hotel with my family. The rooms are clean, lobby is clean and very attractive, cozy to just hang out or have a casual conversation. The pool was nice and the beach clean.”

Oct 25, 2007 by Becky from Winter Garden, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful lobby and pool, comfy bed.
• Expensive parking.

“Love this hotel! Awesome pool and right on the beach. Comfy beds, spacious bathrooms.”

Oct 25, 2007 by Fabio from Miramar, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Awesome view and great and super comfortable bed.
• Everything was great.

“The hotel is outstanding. The accommodations and the service are 5 stars. I will definitely come back to it and this time I will also bring my daughter. It was the perfect romantic getaway combining with the spa and the duet massage.”

Oct 12, 2007 by Roger from Red Hook, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• The diplomat golf course.
• The A/C in the rooms worked by a sensor. Big problem when you're sleeping because you don't move!

“The access to the diplomat country club with its facilities (including golf) and a real luxury country club feel made it a huge plus to our stay because that's where we spent most of our days!”

Oct 11, 2007 by Ejake from Winter Park, FL
Overall Rating: 0
Cleanliness:[10] • Staff:[10] • Location:[10]

• Impeccable and beautiful, beach is now a beach!
• Construction going on (sandblasting at lobby)/ they charged me $3 to bring to glasses to drink wine to my room.

“This is truly the gem of south Florida, the hotel is one of the largest (over 1,000 rooms) and it runs like a charm. The pool overlooking the ocean gives this hotel a romantic and intimate feel, particularly at dawn. If you don't have transportation you are pretty much stuck within the hotel restaurants (not much away from the premises), if you like the south beach night scene there is Nikko, right at the diplomat hotel catering to the late night crowd with great music drinks and the intercostals right at your feet. Overall the hotel provides a true resort experience.”

Sep 6, 2007 by Terry J. from Stuart, FL
Overall Rating: 1
Cleanliness:[8] • Staff:[6] • Location:[5]

• The rooms.
• Had a major convention on a holiday weekend.

“They had a major convention with several thousand twenty to thirty year olds that were single on a major holiday weekend. Every common area, bar area, CABA area and spa area of the resort was over crowded. This was not your typical holiday weekend crowd at the diplomat resort and spa.”

Aug 31, 2007 by Darin from Winter Garden, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The room was nice, but the common areas (lobby, pool, etc.) and service were great.
• Staff at the cafe was inattentive. It was the end of breakfast and it seemed like they were ready to leave.

“This hotel room was an incredible value for the price paid. The facilities, staff and service were more than accommodating. The check-in, lobby, private dining, and pool bar staff were good, but the Cafe staff seemed indifferent. The food was good, but seemed a little pricey for the quality. A length of stay parking option or pass would have been more convenient than paying for parking each time we left the garage.”

Aug 28, 2007 by Jay from Amarillo, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The lobby told you right away the hotel was first class.
• The extra charge for parking in off peak season / people smoking by the pool.

“Great hotel, customer service, amenities, comfort and style were all first class. View of the ocean from all the pool areas was great. Really good bedding, high thread count sheets. I will stay there again when I'm in the area.”