User Reviews for Westin Diplomat Resort and Spa

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Feb 1, 2008 by Danny from Vienna, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was excellent and it appeared to be newly remodeled. Everything was very nice.
• Nothing.

“We checked in and requested 2 doubles for 4 as we were staying here pre-cruise with our 2 boys. We were accommodated and given a room with a view of the marina opposite the ocean, which was nice. The hotel was very nice and could very well be rated a 3 star. I have stayed in 3 stars that were not nearly as nice. We had a great trip!”

Jan 30, 2008 by Cori from Valley Cottage, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[7]

• On beach with great pool and beach area.
• A little far from dining and nightlife.

“Beautiful hotel with great beach and pool area, large selection of restaurants. Dining, parking, and renting beach chairs was expensive.”

Jan 28, 2008 by Paul from Edmonton, AB CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The level of service and quality.
• The sheets kept coming out on the bed, leaving us on the mattress. They are too small for the bed.

“I was very impressed and would stay there again in a Heartbeat. I wish we had a few days to enjoy the property.”

Jan 22, 2008 by Fitz from Plantation, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Just about everything, the pool, the view, the balcony and a great bathroom.
• $22 for valet.

“I loved just about everything, the pool, the view, the balcony and a great bathroom. The room was very romantic and I would recommend the Westin Diplomat Resort And Spa to anyone. Keep in mind that valets is $22.”

Jan 8, 2008 by Andy from West Palm Beach, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The ocean view.
• Had to valet, self parking not easily accessible.

“Awesome hotel. One of the best I've stayed at.”

Dec 31, 2007 by Nicole A. from Montreal, QC CA
Overall Rating: 10
Cleanliness:[10] • Staff:[6] • Location:[8]

• I liked the luxury, the decor, the service.
• They promised me breakfast.

“The best there is!”

Dec 29, 2007 by Kester from New York, NY
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[7]

• Nice golf course. Friendly golf staff. Nice room and view.
• Shuttle to golf course and spa was unreliable. Hotel front desk staff and manager were very unhelpful in addressing and resolving issue.

“Excellent hotel located on beautiful Hollywood beach. Great views and well furnished hotel room. Quality of service and food in cafe restaurant could be significantly improved. It would be nice if beach walkway extended from Hollywood all the way to hotel and if outside restaurants were more conveniently (i.e., more closely) located. Certain front desk hotel staff isn't up to par for a major resort. Wonderful golf course. Challenging and interesting layout. Very helpful and friendly golf staff. Heads up to troon for managing this location so well.”

Dec 17, 2007 by Darlene from Statesboro, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very friendly staff. Always open doors for you when arriving. Very helpful and knowledgeable about the area.
• People on our floor were very noisy late at night. Not the hotels fault.

“Was everything that I would expect from a resort? Clean, great beach and pool area, good restaurants and very friendly and helpful staff. Location was great.”

Dec 6, 2007 by Neil from Washington, DC
Overall Rating: 5
Cleanliness:[8] • Staff:[7] • Location:[5]

• The Spa and fitness center gave us a very pleasant afternoon.
• Constantly reaching for your wallet.

“Everything was extra or overpriced -- even things that are free at other hotels. Parking ($18 a day), "toll-free" phone calls ($2.50), a seat by the pool, internet access ($13 a day), internet cafe ($39 per hour), bowl of oatmeal ($10), dinner entrees ($30 to $50), bottles of water in the room ($7 each). The food in the restaurants was not bad, but not good enough to justify the prices. There is nothing in the way of nearby restaurants and stores that you can walk to. Impressive place, in a sort of over-the-top Vegas style (3-story glass-roofed lobby full of plastic palm trees; swimming pool on a bridge above another swimming pool, etc.). One bright spot is that guests have free access to the Spa pool, saunas, hot tubs, steam rooms, and excellent fitness center. Spa services are pricey but professional. Nice room, great bed (we like firm), big bathroom with a great tub and a separate glassed-in shower, etc.”

Dec 1, 2007 by Tim from Rockledge, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Beautiful ocean view, convenient to conference center.
• Room contained some outdated décor.

“This resort offers a beautiful, convenient location, accompanied by top notch amenities and a superb staff.”

Nov 28, 2007 by Laura from Chester Springs, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• The pool was awesome.
• The beds weren't as comfortable as other Westins' beds.

“We really enjoyed the hotel. The check-in staff member was not particularly helpful at finding us two rooms near each other. It would have helped if he had told us that king beds had a pull-out sofa (which was great and we would have requested both King rooms). The pools were very nice. Ridiculous charge for internet.”

Nov 28, 2007 by Sami from Lindenhurst, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Location, views, facilities.
• Restaurants few are good but Nikki Marina food was bald and service bad.

“Overall a decent 4 start hotel where I like to go back and stay. Spa services massage was good but facial was whatever. Some of the employees have attitude problem and there are few who are very nice polite and professional. Cafe, Bar and Azizia are great restaurants but Nikki Marina food was bald and Service not good.”

Nov 26, 2007 by Deb from Tampa, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Absolutely wonderful experience, from service to cleanliness this hotel by far exceeded my expectations.
• Parking is quite expensive $18 for 8hrs+ every time you leave they charge at least $5 for an hour.

“Wonderful experience! Everyone is very friendly and helpful. This resort is one of the best on Miami Beach. I will definitely come again and recommend it to everyone I know.”

Nov 5, 2007 by Scotlan from Lauderhill, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I love the diplomat it's one of my favorite hotels and Ive travel all over us!
• The weather in Florida can be unpredictable and the pool closed and the hotel didn't offer an alternative activity like shuttle to mall or movies.

“A great room for its value because the pool/bar and beach are fantastic! And you get those features at any rate. Plus if youre into buildings this one is beautiful to look at!”

Nov 2, 2007 by Randolph from Orlando, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great room in a great hotel on a nice beach perfect.
• Rust on car park walkway.

“Excellent hotel.”

Oct 25, 2007 by Ralph from Texarkana, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Adjacent to the beach, very clean, excellent facilities.
• Not close to restaurants if not eating in the hotel.

“Very nice resort, I will try to come back to this h hotel with my family. The rooms are clean, lobby is clean and very attractive, cozy to just hang out or have a casual conversation. The pool was nice and the beach clean.”

Oct 25, 2007 by Becky from Winter Garden, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful lobby and pool, comfy bed.
• Expensive parking.

“Love this hotel! Awesome pool and right on the beach. Comfy beds, spacious bathrooms.”

Oct 25, 2007 by Fabio from Miramar, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Awesome view and great and super comfortable bed.
• Everything was great.

“The hotel is outstanding. The accommodations and the service are 5 stars. I will definitely come back to it and this time I will also bring my daughter. It was the perfect romantic getaway combining with the spa and the duet massage.”

Oct 12, 2007 by Roger from Red Hook, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• The diplomat golf course.
• The A/C in the rooms worked by a sensor. Big problem when you're sleeping because you don't move!

“The access to the diplomat country club with its facilities (including golf) and a real luxury country club feel made it a huge plus to our stay because that's where we spent most of our days!”

Oct 11, 2007 by Ejake from Winter Park, FL
Overall Rating: 0
Cleanliness:[10] • Staff:[10] • Location:[10]

• Impeccable and beautiful, beach is now a beach!
• Construction going on (sandblasting at lobby)/ they charged me $3 to bring to glasses to drink wine to my room.

“This is truly the gem of south Florida, the hotel is one of the largest (over 1,000 rooms) and it runs like a charm. The pool overlooking the ocean gives this hotel a romantic and intimate feel, particularly at dawn. If you don't have transportation you are pretty much stuck within the hotel restaurants (not much away from the premises), if you like the south beach night scene there is Nikko, right at the diplomat hotel catering to the late night crowd with great music drinks and the intercostals right at your feet. Overall the hotel provides a true resort experience.”

Sep 6, 2007 by Terry J. from Stuart, FL
Overall Rating: 1
Cleanliness:[8] • Staff:[6] • Location:[5]

• The rooms.
• Had a major convention on a holiday weekend.

“They had a major convention with several thousand twenty to thirty year olds that were single on a major holiday weekend. Every common area, bar area, CABA area and spa area of the resort was over crowded. This was not your typical holiday weekend crowd at the diplomat resort and spa.”

Aug 31, 2007 by Darin from Winter Garden, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The room was nice, but the common areas (lobby, pool, etc.) and service were great.
• Staff at the cafe was inattentive. It was the end of breakfast and it seemed like they were ready to leave.

“This hotel room was an incredible value for the price paid. The facilities, staff and service were more than accommodating. The check-in, lobby, private dining, and pool bar staff were good, but the Cafe staff seemed indifferent. The food was good, but seemed a little pricey for the quality. A length of stay parking option or pass would have been more convenient than paying for parking each time we left the garage.”

Aug 28, 2007 by Jay from Amarillo, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The lobby told you right away the hotel was first class.
• The extra charge for parking in off peak season / people smoking by the pool.

“Great hotel, customer service, amenities, comfort and style were all first class. View of the ocean from all the pool areas was great. Really good bedding, high thread count sheets. I will stay there again when I'm in the area.”

Aug 27, 2007 by Minette from Dorchester, MA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• The staff was very professional and helpful.
• The cost for breakfast.

“Modern, sleek, lovely views, pool, smoke free environment all are a must for me when I travel.”

Aug 3, 2007 by Amos from Hollywood, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Beach, pools, location, amenities.
• Valet parking.

“Amazing Structure, well design, friendly staff, and beautiful location for those who want to enjoy Miami, but away from the Miami-Beach madness, yet with a lot of attractions around. Close enough to Fort Lauderdale and the main Shopping Malls. Well kept and quiet Beach in perfect harmony with beautiful pools. Good for everybody!”

Jul 30, 2007 by Tracy from Satellite Beach, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great décor.
• Expensive breakfast.

“The Diplomat has a hotel lobby and pool area that is ultra cool and worth checking out even if you don't stay at the hotel.”

Jul 28, 2007 by Erica N. from Springdale, MD
Overall Rating: 8
Cleanliness:[10] • Staff:[5] • Location:[4]

• For a convention hotel, it is gorgeous. The health club was great, too.
• The food prices were a bit steep, but that's about it.

“Overall, we were quite pleased at the Westin and would certainly visit again. The public spaces are wonderful, and for a convention-type hotel, we were very comfortable. The fitness area was cleaned, well-equipped, and of course, had a great view. The "Heavenly Bed" was just that--heavenly. Even the bathroom had a clean, serene; spa quality. We really didn't have that much contact with staff, outside of check-in, one question asked at the fitness center and one question asked at the concierge desk, which is why I chose five. It's the closest to "neutral" I could select. What little contact we had was neither good nor bad.”

Jul 25, 2007 by Laurie from Gainesville, FL
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[9]

• Great staff.
• Very expensive parking.

“Our room was next to the "mechanical room" and our view was of the air conditioners for what looked like the entire hotel (on the roof level with our room). It was very loud in the room. We also did not have a remote for the TV. Sometimes I wonder if they "sell" these rooms for the low price and they are held and booked differently.”

Jul 23, 2007 by Peyton from Allen, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Loved the pool, the quiet evening beach, nice room, easy parking, and helpful staff.
• Crazy expensive food.

“We were happy from the time we walked in until we left. We were first given a tiny room with a king bed. When I requested a bigger room for my family of four, it was given with no problem and they threw in the ocean view. Concierge always had helpful tips, and happy staff always greeted us in the lobby and talked to my kids too. We weren't very to Fort Lauderdale but come to find out, Hollywood has its own, better boardwalk. Just wish we'd have stayed longer. We spent one day on the beach with hotel chairs and umbrella and it was perfect. We chilled and the kids were all over the beach having a blast.”

Jul 20, 2007 by Kathy from Goodlettsville, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Room, pool.
• Nothing close off property to eat.

“We found the Westin to be beautiful. We loved the bathroom and the view was great. We enjoyed going out to the pool early in the morning. The only draw back was very limited places to eat off property. We did have a rental van so we were able to drive to find other places to eat. We really enjoyed our stay.”

Jul 9, 2007 by Graham from Cambridge, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[8]

• Swimming pools and building architecture.
• Prices for internet, food, and activities. No fridge in room.

“Impressive entrance & lobby area. Large, elegant room with great view of ocean, beach and pool area. Large bathroom with bath and separate shower and toilet enclosures. No fridge in room. Prices for internet not listed in room; wired and wireless available, with different cost speed options for both. Excellent but expensive breakfast in the Cafe.”

Jul 6, 2007 by Bill from Newtown, PA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Everything was great, a terrific resort.
• Can't think of any.

“The best part is they honored my request of an ocean view room. Furthermore, we had a choice of 3 different floors to choose from. We took the 17th floor and what a view! No balcony, but who cares. Opened up the window at night to hear the sounds of the surf. Room was nice and decent size, love seat and plenty of space near the window. The bathroom setup was a little unique. The shower, tub, toilet and sink all had their own separate areas. We sacrificed a king to get the ocean view, but sleeping in the double was not a problem, very comfortable. Service was great from the get-go. Help is everywhere in the lobby area. The concierge was informative. Like the other reviewer said, he remembered who we were the next day. My first thought walking in was that we were in Disney World. When looking out the big windows toward the ocean, one might get the impression of being on a cruise ship. At the Westin, there is also a convention center next door and a shopping area across the street with several restaurants and the parking garage. This is all part of the Westin complex. They did a nice job of blending the parking garage into the buildings. Their very efficient fitness center faces out toward the ocean. We walked across the street to Nikki's for dinner, a trendy spot to eat along the intercostals waterway. Great food, setting and service. Certain nights they turn into a club and stay open till 4am. The girls working the bar were a blast! We took a ride over to their sister resort, the Diplomat Golf Resort & Spa, right across the bridge. Very upscale and much quieter than the Westin. It's good to know that Westin guests can use the facilities at the Golf Resort.”

Jul 5, 2007 by Bruno from San Diego, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• 24 Hour room service.
• No shopping at hotel or nearby.

“I enjoyed the experience there; and I will recommend it to others. It would have been nice to have access to good shopping within walking distance.”

Jul 2, 2007 by Tim from Valdosta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Gym.
• Parking fee of $22 a day was excessive.

“Overall very nice, would stay there again.”

Jun 27, 2007 by John from Pembroke Pines, FL
Overall Rating: 7
Cleanliness:[9] • Staff:[4] • Location:[9]

• I liked the lobby.
• Some of the staff seemed aggravated when we needed help.

“The hotel is beautiful, yet if you want a cup of coffee at 8 pm. no restaurants in the hotel offer a cup of coffee at that time. All meals were unbelievably expensive, the breakfast buffet was over for bacon and eggs. A drink at the pool was also higher, that's ridiculous. Some of the staff members seemed to be aggravated and did not have a friendly attitude, yet the front desk was extremely polite.”

Jun 20, 2007 by Claire from Mandeville, LA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The pools, the room, the service, everything!
• Can't!

“I was very scared when I purchased it but am so happy!”

Jun 19, 2007 by Ana from Miramar, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The hotel was beautiful.
• Parking and restaurants are extremely expensive. Children's club is $70 per kid, parking additional $22 /day, Jelly Beans $10, water $8.

“Hotel is beautiful, but if you travel with kids, please be sure to bring water and snacks or you will be in trouble.”

Jun 17, 2007 by Julie from Orlando, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[8]

• Beautiful, top of the line resort.
• Paying for parking $17plus a day, everything costs extra.

“This hotel is amazing. All rooms have spectacular views. The beach is great, calm waters, crystal blue. Family friendly resort, amazing pools. Great experience. We will be back.”

Jun 16, 2007 by Michelle from Orlando, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Superior attention to detail.
• Need extra shelf in bathroom.

“Fantastic, loved every minute of it. Very romantic bathtubs and I loved having star bucks coffee with real cream in my room.”

Jun 16, 2007 by Julie from Orlando, FL
Overall Rating: 7
Cleanliness:[10] • Staff:[7] • Location:[9]

• Beautiful hotel. Beautiful beach. Great location. Top of the line in every way.

“This hotel was amazing, the views in every room spectacular, the interior and exterior design was breathe taking. The room was great, amazing bed, huge tub, and separate shower. Everything was top of the line. The pools were one of a kind, the beach was amazing.”

Jun 14, 2007 by David from Tampa, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The view of the ocean and very high floors.
• Valet was a little slow, but still excellent.

“One of the nicest hotels in Florida. Way above our expectations.”

Jun 14, 2007 by Betty from Hicksville, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful lobby, pools, bathrooms.
• Restaurants too expensive.

“I would recommend this hotel to anyone for a luxurious stay.”

Jun 14, 2007 by Steven from North Miami Beach, FL
Overall Rating: 0
Staff:[10] •

• The hotel and all facilities are clean, modern and beautiful.
• Loved everything - nothing negative to say.

“The Diplomat is a beautiful, well maintained, modern, friendly facility.”

Jun 7, 2007 by Angelo from Las Vegas, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The views and the design of the property.
• It took a little while to get your car from valet. It is best to phone ahead.

“The staff was great. The rooms were spacious and had great views of the ocean and intercostals waterway. The pool area was very relaxing with direct access to the beach and the food at the poolside restaurant was delicious. No complaints at all. This was our second time staying there.”

May 28, 2007 by Susan from Naples, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location and beauty of the hotel was fantastic.
• The food service and food at the pool were not very good.

“This hotel and the location were absolutely beautiful. The staff definitely makes your stay worthwhile. They were welcoming, friendly, and very helpful. The spa is the icing on the cake! They provided a relaxing, warm, friendly atmosphere. Much nicer then most of the "stuffy" spas.”

May 2, 2007 by Nate from Bloomington, MN
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[7]

• Right on the beach, great pool area.
• Expensive add-ons, hotel restaurants were generally expensive or closed.

“We stayed twice during our recent visit to the ft Lauderdale area. We got upgraded rooms on both visits. Hotel areas & rooms were very, very nice & extremely clean. The hotel personnel were very polite & helpful (except for one older & somewhat obnoxious guy in the infinity pool area). Lower level pool area was also very, very nice, but the pool area music was usually too loud. Parking was a bit of a hassle because if you self-parked, it costs $15/day & you had to drive up four levels, across to another ramp & then back down four levels every time you parked your car. On a minor note, they were remodeling one of the restaurants near the pool area, which created some construction noise & disruption.”

Apr 10, 2007 by Kathy from Columbus, OH
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[6]

• Tropical setting, wonderful pools.
• Location not convenient unless you have a car.

“Wonderful pools, view of the ocean, great room, and great staff.”

Apr 2, 2007 by Carol from York, SC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Room view.
• Parking price.

“A great family & senior place with excellent food although a bit pricy & parking was high especially if you came in multiple cars.”

Mar 30, 2007 by A-Man from Southampton, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, immaculately maintained, impressive.
• Food prices and room service were unjustifiably high to actually use.

“Fantastic experience. Would do it again in a heartbeat. One of the best overall experiences I¿ve had. The food and room service was extremely expensive, but there are plenty of other reasonable choices locally.”

2 of 2 people found this review helpful.

Mar 26, 2007 by Bill from Bartonville, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[8]

• Clean; on the beach; beautiful pools.
• No free internet access.

“Beautiful hotel with a wonderful pool, nice weight room, and easy access to the beach. Staff was cordial, but not necessarily friendly. You have to tip for everything. At the price they charge, I was shocked that there was not free internet access.”

2 of 2 people found this review helpful.