User Reviews for Doubletree Surfcomber Hotel Miami-South Beach

Research User Reviews for Doubletree Surfcomber Hotel Miami-South Beach (1-20 of 50)

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Dec 29, 2008 by Firoz from Oshawa,Canada
Overall Rating: 9

• The location, friendly staff and the best part was the cookies we had everyday.
• They charge for water instead of giving it as a complimentary like most hotels.

“A very centrally located hotel close to the beach and all amenities. Would recommend to friends and relatives.”

Oct 15, 2008 by Luis
Overall Rating: 8

• Staff’s efficiency, location, amazing bed, good facilities.

“Strongly recommend, good value for the price.”

Aug 26, 2008 by
Overall Rating: 4

• Delious warm cookies.
• The room looked like one that would be found in a budget motel.

“The staff was very nice, I was very disappointed at the appearance of the room. There was just enough room in the bathroom to turn around and the extremely small space between the toilet handle and the counter (if you could call it that) was just enough to get a finger in to flush.”

Aug 19, 2008 by Santos from Keansburg, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• It was very close to shopping, beach and nightlife.
• I did not like breakfast.

“It was a nice and cozy place. I liked that it had a large pool area for a small hotel and the beach had easy access.”

Aug 19, 2008 by Kathryn from Vero Beach, FL
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[10]

• The location.
• Room was very small an bathroom was sub-standard.

“It's great for a night or two, but I wouldn't schedule a vacation here.”

Jul 17, 2008 by Cheryl from Stuart, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Staff was friendly.
• NA.

“Hotel was nice, good location, carpets in hallway were mess, but overall was good.”

Apr 10, 2008 by Norman from Arlington, VA
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[7]

• The hotel was great and very helpful.
• Charging my debit card without proper authorization.

“The hotel was excellent. Friendly staff except for the valet. They started to get a little ticked off at the fact that I needed my car more than 3 times a day. There was no parking on the street so you had no option but to pay $40.00 a day for valet and yet they still complained about retrieving the car so often. The front desk staff was wonderful. The manager made sure that my needs were met.”

Mar 25, 2008 by Anna from Mcdonough, GA
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[9]

• Directly at the beach.
• Valet parking is double the price of what you pay when parking your car two blocks down for 24 hours.

“Room small with a horrible view; overpriced; close to the beach; convenient located.”

Mar 19, 2008 by Harriet from Lebanon, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great location, with beach access.
• Wasn't warned about the valet only parking of $41.

“Great affordable place amid all the luxurious hotels on the South Beach strip.”

Mar 13, 2008 by Bil from Chandler, AZ
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[9]

• The only thing I liked about it was that we were only staying for one night.
• Room was wrong. 1 full size bed and no counters in bathroom due to ADA compliance. Manager not accommodating.

“At check in the front desk seemed confused. Maybe new. when we got to room it was horrible, stains on carpet and walls, size of bed, etc. we called down to tell them they put us in the wrong room without the king size bed and they argued with us. I Called the manager and he said. Sorry about that, can I give you a complimentary breakfast? At $300 per night for a motel style room I didnt think a free breakfast would make it alright. We declined and he did nothing else. Don't be fooled by the great location. This was the poorest hotel experience I have ever had.”

Feb 11, 2008 by Mike from Woodbury, CT
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location on beach and great pool area.
• Music at the pool. Would prefer silently enjoying the beach, palms and water as I relax and read.

“This is a mini-resort tucked in to a great beach location within walking distance of great restaurants and shops.”

Jan 2, 2008 by Mike
Overall Rating: 7

• Location.
• Size.

“It was around a lot of construction.”

Dec 26, 2007 by Lisa from Cairo, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was great! The location was great!
• Parking was too expensive.

“We enjoyed our stay. The location was perfect. The staff was cordial and respectful. Everyone was helpful and extremely nice.”

Dec 24, 2007 by Devora
Overall Rating: 10

• Smiles.
• Small elevators.

“Unbelievable experience. Easy, no hassle check in. Friendly staff, quick room service and great pool. Everything the best.”

Dec 22, 2007 by Stephanie from New York, NY
Overall Rating: 7
Cleanliness:[4] • Staff:[9] • Location:[9]

• Good customer service.
• Cleaning was not great.

“Location was fabulous, right on the beach. Hotel staff was responsive and professional. However, the cleaning crew really only made the beds and replaced towels and things. They did not throw things away.”

Dec 20, 2007 by Johan
Overall Rating: 9

• No parking and valet is expensive. Free internet in the lobby, but not in your room.

“Despite not having parking, the hotel was pretty good. Internet was free in the lobby, but not in your room - they might as well have it free all over the hotel - will prevent people with laptops everywhere in the lobby.”

Oct 17, 2007 by Katie
Overall Rating: 8

“Great location; parking is expensive.”

Oct 17, 2007 by Dana N. from Delray Beach, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• It was clean, has space, and has air conditioning.
• Windows faces the next building.

“Relative to many hotels where I have stayed in south beach, this is a pretty good hotel. The quality was better than I expected.”

Oct 17, 2007 by Jeff from Port Saint Lucie, FL
Overall Rating: 2
Cleanliness:[2] • Staff:[1] • Location:[3]

• Location.
• Housekeeping.

“Checked out 1 day early, housekeeping no where to be found. I was charged 70.00 for 2 pillows I was accused of taking (which they have credited back) though I can see where such a mishap could happen due to lack of housekeeping staff. Rooms are rather small and lack a smell of cleanliness. My trip was for an event at the Jackie Gleason theater and was a block away from the hotel, if you're traveling to s. Beach for an event there, Id recommend the hotel outside of that, you can do much better.”

Oct 2, 2007 by Russell from Escondido, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly, knowledgeable and helpful staff. Very comfortable bed and the hotel were beautiful.
• The room was a little small; the bell boy had to climb stairs with our luggage, not at all elegant!

“Overall, a very nice hotel. The neighboring hotels had live entertainment, and seemed a little more exotic. The rooms were nice for the age of the hotel, and the staff was extremely good at their jobs! Parking was very expensive at $29.00 a night.”

Jun 21, 2007 by Joy P. from Bellaire, TX
Overall Rating: 8
Cleanliness:[5] • Staff:[10] • Location:[10]

• The staff was very friendly and accommodating.
• Rooms are small and there are no outlets!

“For the price it was good - great location we could walk to all the hot spots. Right on the beach and with a pool. I'd recommend.”

May 5, 2007 by Chris from Monee, IL
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[8]

• Pool and outdoor area was excellent.
• Took a long time to get served and waited on at restaurant.

“Overall, the experience was good. Would stay there again, room was clean, quiet area-no noise, bed was really comfy! Pool area was great with pool bar but the service in the Tavares restaurant was really slow all the time.”

Apr 22, 2007 by Ron from Middletown, CT
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• Fantastic location with great scenery, convenient to walk to restaurants & south beach.
• Rooms are very small with no workspace.

“Beautiful location on south beach, in walking distance to great restaurants and nightlife. Rooms are clean but very small and best used as a brief resting place only.”

Apr 21, 2007 by Marcello from Miami Beach, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The warm chocolate cookie that they welcome us with at the entrance.
• That we couldn't enjoy it more than just one 1 night. We had to check out.

“Awesome place. Got really surprised. Had everything we needed.”

Apr 20, 2007 by Debbie from Milford, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[9]

• Conveniently located with a nice pool area.
• No oceanfront rooms and didn't offer any type of upgrade.

“The staff was very friendly and helpful, especially the bell captains. I would stay again at the price we paid.”

Apr 14, 2007 by Roda from Orlando, FL
Overall Rating: 4
Cleanliness:[1] • Staff:[10] • Location:[10]

• The staff including the housekeeping dept. Was very professional and seemed to like their jobs.
• Floors were very dirty; carpets in need of vacuuming and shampoo.

“The hotel really needs to get a makeover. Even if it is just fresh paint with coordinating artwork and other updated decor. The furniture in the room is nicked and scratched so certain pieces should be replaced if they cannot afford all new furniture. Just because it has a great location and has the Doubletree level of service does not mean they should expect guests to tolerate the poor condition of the building.”

Apr 14, 2007 by Justin from Naples, FL
Overall Rating: 3
Cleanliness:[2] • Staff:[5] • Location:[4]

• The bed.
• Small rooms, Dirty Elevators & hall ways.

“The hotel lobby was nice, however, the hallways were small & dirty. Elevator can only hold 2 people with luggage at a time (small). The rooms are smaller than a den with everything crammed in them. Would never stay at this hotel again, motel 6 is better!”

Feb 22, 2007 by Patricia from Pain Court, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, well kept, friendly and accommodating staff, comfortable beds.
• There was nothing we did not like.

“Best value for the money - best sleep in town they made you feel welcome and important we would definitely stay here again and at any doubletree facility.”

Feb 15, 2007 by Idho N. from San Diego, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[10]

• Very convenient to south beach.
• The noise, just too much!

“Nice hotel, but they need to clean public place especially hallway carpet other than that very attractive hotel. A nice room! But the noise was just too much; we couldn¿t sleep at night till 2am bacon of the noise of the pal running around and laugh so loud. ”

Dec 18, 2006 by Nathan from Springfield, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Fantastic location beachfront near safe shopping/dining.
• Windows in room don't open - no way to take in fresh sea air!

“Fine example of doubletree. Classy, warm, modern, with nice, professional staff. Location couldn't be better in heart of so be shopping/nightlife, with anything you could want less than 10 minutes' walk away. Windows in room don't open, as seems to be the case all over Miami beach - inexplicable.”

Oct 22, 2006 by Ryan from Sunrise, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Clean.
• Price of valet.

“Nice location, clean rooms, and great staff.”

Sep 11, 2006 by Thomas from Bronx, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Right on the beach with nice pool and restaurant.
• Room was small, but nice. Drinks were way too expensive.

“Hotel was nice for the price I paid. They were in the process of changing every mattress in the place, so that is a good sign. Nice staff and very friendly. Valet service takes awhile to get the car, but they are were very nice.”

Jul 14, 2006 by Sp from Washington, DC
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[7]

• The location is not bad.
• Was not terribly clean; room was small.

“The Surf comber is more or less close enough to walk to everything in South Beach, and the pool is an attempt at a stylish resort. Those are the good points. On the negative side, the room was small, the elevator is filthy and the food is not very good. Overall it was convenient and cheap. If that is what you need, you will be fine. Otherwise, you can find other centrally located but slightly better quality hotels in the same area.”

1 of 1 people found this review helpful.

Jun 20, 2006 by Jon from Bethesda, MD
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[9]

• Nice Location.
• Paper thin walls (you can hear the person next to you breath).

“nice, but paper thin walls and small rooms. The worst aspect is the paper thin walls; best - location - best in south beach (close but not right in sleazy ocean drive). Lincoln road is classier place.”

Jun 9, 2006 by Kimber from Orlando, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent beach location, nice pool area.
• Room was a bit small, mandatory valet parking was expensive, no refrigerator in room.

“My boyfriend and I stayed here for one night only and had a wonderful time. The best part about the hotel is definitely the location. The actual room itself was small and less than great. Overall, we were very satisfied with the value we got and have been recommending the service to friends and family.”

May 28, 2006 by Victor from Bronx, NY
Overall Rating: 6
Cleanliness:[6] • Staff:[9] • Location:[6]

• The hole outside of the pool area.
• Lack of security there is no checking of people walking into hotel elevators.

“The hotel is located walking distance to beach and restaurants, has a beautiful pool area with easy access to the beach. But, lack of security in the lobby, anyone could walk into the hotel and enter the elevator without being asked.”

Mar 25, 2006 by Paul from Bedminster, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Convenient location.
• Can hear noisy neighbors, even on floor above.

“A block away from Lincoln shopping, short walk to restaurants and clubs on Ocean Drive, easy access to the boardwalk, as well as being oceanfront (don't have to cross busy streets to get to beach). The pool and Tiki Bar area is nice. The room was small, but clean. It was a nice touch for Doubletree to supply a warm cookie, hair dryer, iron and ironing board, as well as coffee maker. Staff was friendly, and provided a complimentary breakfast when I got stuck on the elevator (door wouldn't open on the 1st floor). They were also very quick to fix a problem with water dripping from the air conditioner into the closet. Like many places in the area, drinks and meals were pretty expensive. Also, the window in the room only had a sheer curtain, which allowed a lot of sunlight early in the morning. I was surprised to hear more noise (footsteps, dropping things) from the room above, than the rooms next to me. Overall, it was a positive experience.”

Jan 19, 2006 by Reed from Carrollton, GA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[7]

• The bed at the hotel was extremely comfortable and had a good on the beach location!
• The pool at the hotel was very dirty.

“Overall, the hotel was a great with good on the beach location, close to all the hot spots, and an extremely comfortable bed. The only negative was the pool. The hotel said on the website that they had a great pool but it was dirty and was not anything special. Also, drinks by the pool are way over priced, $9 for a strawberry daiquiri.”

1 of 1 people found this review helpful.

Jan 18, 2006 by Steve from San Diego, CA
Overall Rating: 3
Cleanliness:[10] • Staff:[7] • Location:[10]

• Great location.
• Dingy, small rooms, thin walls.

“Having said that, it was clean, the staff was cooperative, and everything worked. It was just very small, the window looked on another building about 8 feet away, and the walls were paper thin.”

1 of 1 people found this review helpful.

Oct 4, 2005 by Robert from Hindhead, DC
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Nice pool, cookies at check in.
• Stupid resort fee. Small rooms, noisy floors.

“Not bad, the door staff and valet here are useless, they don't open the door.”

1 of 1 people found this review helpful.

Sep 13, 2005 by Sandi from Orange Park, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel treated all the guest like royalty. This must be what the "Stars" get all the time!
• The rooms were really small. We booked for 2 double beds and they barely fit in the rooms.

“I would definitely stay again at the Doubletree Surfcomber. The pool was beautiful! The staff is second to none. I've never experienced such wonderful treatment from a hotel staff.”

2 of 2 people found this review helpful.

May 29, 2005 by Tori from Southfield, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Presentation and Location
• The rooms are tiny

“Excellent hotel to stay at. Right on the beach. Conveniently located.”

1 of 1 people found this review helpful.

Mar 26, 2005 by Denise
Overall Rating: 5

• Great location, modern rooms and
  staff was friendly.
• My toilet was broken and after maintenance fixed it - they didn't clean up the floor etc.

“With the exception of a toilet that overflowed - and the maintenance staff that didn't clean up the mess after they fixed the toilet - the hotel was great. The location was wonderful, the staff friendly and it was quiet enough to sleep”

Feb 26, 2005 by Bill from Parker, CO
Overall Rating: 10
Cleanliness:[9] • Staff:[8] • Location:[10]

• The location, room cleanliness, and pool/beach area were all great.

“It is an attractive, cozy hotel in a great location if you like the South Beach area (and I do). Within walking distance of everything; stores, restaurants, beach, etc. Nice pool area with an outdoor bar.”

1 of 1 people found this review helpful.

Dec 21, 2004 by Michael B. from Naples
Overall Rating: 8

“Excellent but the valet parking charge was unexpected.”

1 of 1 people found this review helpful.

Dec 21, 2004 by Ashton W. from Fond Du Lac
Overall Rating: 7

“Heated Olympic sized pool was fantastic. Valet parking is expensive. Staff was friendly. South Beach location within a ten minute walk of the action. You can't beat the Doubletree cookie at check-in. I would stay there again.”

1 of 1 people found this review helpful.

Dec 6, 2004 by Shaun W. from North Wales
Overall Rating: 8

“The hotel was very clean, professional front desk staff and excellent service at the restaurant. Concierge desk was not as helpful as hoped. Concierge did not provide service requested at time requested. Effort was there but did not follow-through to completion. Stay was very satisfying and would stay at this hotel again when in town. Close to beach, shopping, clubs and tours. Great location and the price was great when comparing against Hotels.com, Travelocity and Expedia.”

1 of 1 people found this review helpful.

Dec 3, 2004 by Nell M. from Brooklyn
Overall Rating: 9

“The Surfcomber was the perfect hotel for the price. It is right on the beach, close to the South Beach nightlife, and has a great pool and bar. It is clean and the staff was very nice. While in South Beach, you are going to spend very little time in your hotel, might as well get a good deal and stay here.”

1 of 1 people found this review helpful.

Nov 30, 2004 by John Z. from New York
Overall Rating: 9

“Very nice, modern, renovated hotel. Great location, and friendly staff. Only complaint was with the valets, who did not pick up my car when I called down, and took forever to bring it around.”

Sep 14, 2004 by Alain R. from Phoenix, AZ
Overall Rating: 6

“This hotel was nice, however my major complaint was that they charge for everything.”