User Reviews for Royal Palm

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Apr 21, 2008 by Nancy from Selah, WA
Overall Rating: 2
Cleanliness:[7] • Staff:[3] • Location:[8]

• The location to the beach was great and to other things going on in the area.
• When we got there they informed us we must pay an additional fee of 19.00 per night to use facilities.

“We were not very happy about the additional fee of 19.00 per night to use the pool, beach, coffee machine in room (the coffee was awful). We had to wait 4 hours to get a room. The manager then stepped in and upgraded us but the room was what I expected a 3 star to have. Another person said the other rooms were really bad. You could hear lots of noise in the hallway, doors shutting, opening, people walking, and water running, just very noisy.”

Apr 20, 2008 by Karrie-Ann from Upper Arlington, OH
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[6]

• On the beach.
• Filthy, bed bugs, sheets, stains on couch, dirty bathroom.

“This hotel is what you would expect when you book a La Quinta (in my experience these are generally cheap rooms, uncomfortable beds, and mildly filthy). The sheets were torn, there were holes in the couch, the carpet was filthy, the staff was rude, the bed was not comfortable.”

Apr 20, 2008 by Shez from Gainesville, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Excellent location.
• Maintenance not the best.

“Excellent location, but amenities not necessarily reflective of a 4-star rating.”

Apr 14, 2008 by Marsha from Centennial, CO
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[7]

• Good location.
• Rooms were not resort or 4 star quality; boring and old.

“Public areas are nice but large resort fee that you have to pay for even if you do not use facilities. Parking outrageously costly.”

Apr 13, 2008 by Julie from Portage, MI
Overall Rating: 3
Cleanliness:[1] • Staff:[5] • Location:[7]

• Beachfront hotel.
• Cleanliness and condition of room.

“The hotel is located on Miami Beach but is in poor condition. The lobby area is nice, but the room had trash in the wastebasket, soap (used) in the shower, and there was sand on top of the bed coverlet. The room was in desperate need of a paint job and probably even remodeling. We asked for double beds and a cot a month in advance (we have three children) and had to wait 30 minutes for the woman at check in to find us a room with two double beds, no cot. Thank goodness we only had to stay there one night.”

Apr 10, 2008 by Al from Rochester, NY
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• Great location on the beach.
• I had trouble with the internet, I could not send emails and this is not normally a problem for me.

“This is a great art deco hotel on a great part of South Beach. The pool was nice with a cool bar area, and you can't beat the beach. While I had an older room, I was surprised with a suite. I was just sorry I did not have my wife with me since I has such a great room. I knew about the $19 resort fee, but it was painful to pay, although there was no charge for internet so that made up half of it.”

Apr 8, 2008 by Steve from Tucker, GA
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[9]

• Location was excellent and room quality was good. Proximity to beach, deco district.
• Air conditioning did not work for entire floor one night. Excessive fees.

“This is an excellent hotel for the leisure single traveler or mature adult families, less so for families. It is convenient to South Beach and the beach. Did not use restaurant or bar. The resort charges an excessive daily parking fee ($40) in addition to a resort fee ($19). Request a remodeled room; older rooms are not as nice. Air conditioning was out for the entire floor one night. It was impossible to sleep that night. Staff was generally very helpful.”

Apr 7, 2008 by Peggy from Winthrop, MA
Overall Rating: 5
Cleanliness:[1] • Staff:[7] • Location:[8]

• The waiter at breakfast was very pleasant and food was good.
• Room rug was dirty beds were lumpy furniture old elevators dirty.

“We were extremely disappointed in this accommodation thinking that it was a 3-1/2 star hotel. Carpeting in room and hallways was very dirty. Elevators were dirty. The manager did try to help but said it is what it is. Bathroom was okay but the door was very dirty. Not a pleasant experience after a long drive.”

Apr 7, 2008 by Jeff from Lafayette, LA
Overall Rating: 4
Cleanliness:[7] • Staff:[6] • Location:[8]

• Location.
• Room was absolutely a 2 star room.

“Upon check in we were advised that we would be charged a resort fee, whether we used the facilities or not. The wireless in room did not work.”

Apr 4, 2008 by Tommy from Baton Rouge, LA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Pool area was quiet nice. Beach access.
• $39/day. Ridiculous. No entertainment. No hot tub.

“Nice romantic hotel near a closed off street section which contains many outdoor restaurants, many shops, little entertainment nearby. Parking was not accessible, had to use valet which was ridiculous, $39/day.”

Mar 13, 2008 by Jeremy from Eagan, MN
Overall Rating: 4
Cleanliness:[6] • Staff:[3] • Location:[9]

• The location was great and had beach access.
• Ridiculously overpriced drinks but it was South Beach I guess.

“The drinks were overpriced, even during happy. $20 for 2 drinks and that was 2-for-1. I wouldn't recommend the hotel to anyone. Luckily we were only there for one night and it was just across the street from the Thrifty we picked our car up from. We got out of there as fast a possible and headed down to Key West.”

Feb 25, 2008 by Shaoquan from Rego Park, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[9]

• Location.
• Charge $19 resort fee.

“The hotel is OK and the location is great, but the mandatory $19 resort fee. Also the $25+ parking fee. This is more than I expected.”

Feb 17, 2008 by Charles from Waverly, VA
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location- right on the beach. Near restaurants and shops.
• Resort fee of $19- valet parking at $39.

“Bright airy lobby. Two pools. Near both Lincoln Road shops and restaurants and Ocean Drive shops and restaurants. Just steps to the beach. Parking rate was high, so we simply self-parked at parking garage next door at half the hotel rate. We felt fortunate to get this hotel, and they gave us a front ocean view room, which also overlooked the swimming pools from high above.”

Feb 16, 2008 by Jessie from Orlando, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• The hotel was a great location.
• None.

“The hotel was very nice. Great location and kid friendly.”

Feb 15, 2008 by Joe from North Brunswick, NJ
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[6]

• Location was excellent.
• Pool area a bit crowded.

“Overall the hotel is in good shape and in an excellent location. The room was acceptable but needs to be upgraded. This is my second stay at this hotel and I would recommend it to others.”

Feb 15, 2008 by Miranda from Portland, OR
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[10]

• The location is great.
• Resort fees were high, no refrigerator in room, expensive for what you get.

“Overall the staff was nice. I had two experiences with rude staff members. Concierge not available at all hours. Room was dirty when we checked in but was cleaned when requested. Modern amenities are available such as wireless. The beach access is great, pools nice, workout equipment decent. Would stay there again but hope to pay less.”

Feb 15, 2008 by Martin from Orlando, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[10]

• Great location in South Beach, actually on the beach and close to Art Deco hotels and many restaurants.
• Hotel added $19 resort fee for use of their beach, pool, high speed internet - should have been included. Also, valet parking ($39) was rude and fra

“For the price, this hotel was a sure treat. Loved being able to walk to many very good restaurants and bars. Loved the ocean beach. The lobby bar is nothing, a table in a dark corner. So walk to Delano's down the street for great ambiance and pricey mojito - it's worth it.”

Feb 12, 2008 by Cristina from Sugar Land, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[9]

• Location.
• Extra charges, outrages parking fees.

“The Hotel is great, a bit high price, the parking charge was $39.00 a nigh to much had to park some where else, plus they charge a resort fee of $19.99 for use of pool and chair which we didn't use because when we went to beach was all full, should use different system since any one can use it.”

Feb 11, 2008 by Ahmad from Nutley, NJ
Overall Rating: 4
Cleanliness:[6] • Staff:[7] • Location:[9]

• It was located on the beach with easy access.
• Bed very uncomfortable, no small fridge in the room and it had a resort fee for minimal resort items that I never used.

“I have lived in Miami for years and I am familiar with the area and expectations. My first impressions of this hotel were horrible; I was forced to pay a resort fee (explained that everyone has to pay it) for items that I never used. My room had a broken bed, the bed was off the frame and leaning on the floor, I almost hurt my self sitting on the bed because I didn't notice it. They gave me new room, but the TV that can program movies did not work, there was an empty hole under were I think a mini bar once lived. Also, the comfort of the bed is very important to me. It was one of the most uncomfortable beds out there and it had no comforter, just a sheet; and no extra blankets in the room.”

Feb 7, 2008 by Brandon from Crown Point, IN
Overall Rating: 3
Cleanliness:[9] • Staff:[6] • Location:[9]

• Good Location.
• Was charged a $19 a day resort fee that I was not informed about.

“I was very disappointed with the $19 a day resort fee that I was charged and was not for warned about.”

Feb 7, 2008 by Bill from Suffolk, VA
Overall Rating: 3
Cleanliness:[6] • Staff:[9] • Location:[8]

• Location in Art Deco district. Views.
• Surprise resort fee, disclosed at check-in. Dirty carpets in room.

“Hotel is modern high rise with good location and helpful desk, but they add a $19 day ($21.47 day including taxes) Resort Fee to agreed room rate. Ambush Fee is mandatory whether you use pool, etc. or not (we didn't).”

Feb 7, 2008 by Marianne from Gardiner, ME
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Great location, helpful staff, nice pool, next to beach.
• They charge a mandatory $19 resort fee not included in price. Ridiculous.

“I was very pleased with this hotel for the price I paid (plus the stupid and misleading resort fee). However, I stayed in an un-renovated room.”

Feb 5, 2008 by Mom from Springfield, VA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[8]

• Absolutely nothing.
• Everything.

“My friends and I had to request a room change three times. In the first room, the carpet was stained in many places and the floor was wet. In the second room, the toilet was leaking and the shower did not drain properly, causing a backup of water ankle-high. In the third room, we were so tired we just took it. The hotel makes the beds in a fashion where the sheets are on top and the comforter is underneath. We know that hotels do not wash the comforters often as it compromises the integrity of the material, so that is not only disgusting but unsanitary. We had to ask for extra sheets to put on the bed and between us and the comforter. When we were escorted to the third room, we asked the manager if he would sleep in the rooms, to which he responded, "No, I wouldnt. If the own hotel manager will not sleep in the rooms, how does he expect clients to do so? There is much improvement that needs to be made to the services.”

Feb 1, 2008 by Amanda from Saylorsburg, PA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Great beach location -view! Lots of amenities, friendly staff, close to nightspots and restaurants!
• I liked everything!

“Great location on beach near nightspots and restaurants all in walking distance. Hotel staff extremely helpful and friendly. Got there early and asked if we could check bags. They checked to see if they had a room ready, and let us go right up! We're talking about 5 hours before check-in. Can't beat that! Hotel was beautiful and loaded with amenities.”

Feb 1, 2008 by Bruce from San Diego, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Swanky look, and the location.
• Window frames/lack of sealant let in too much noise.

“You'll love this hotel, the Royal Palm, for its location, upscale look and value for money. After having been burned on so many South Beach hotels for so many years, this one was a truly joyous experience.”

Feb 1, 2008 by J from Killeen, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Ideal location with entertainment options within easy walking distance.
• A "resort" without a hot tub.

“This hotel is right in the heart of South Beach. For socializing and taking in the activities of South Beach, it's perfect. The room I got was a suite but it had plenty of space. The "resort" facilities were unimpressive. I would rate this as a 3 star compared to its neighbors.”

Jan 31, 2008 by Patricia from Dunstable, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• It was comfortable, clean, friendly & in a great location.
• I guess the extra daily resort fees where the only drawback.

“The hotel lobby was impressive and the staff was very friendly and helpful. The room was clean and comfortable. The rugs need to be changed in the rooms and the halls. The pool area was clean and the pool was heated. They even had sustain lotion that you could use if you didn't bring yours. The beach was a short walk & the walkway between the hotel and the beach was great for walking, running and riding a bike. The hotel was in a great location and we really enjoyed our stay. We would stay there again.”

Jan 31, 2008 by Kelly from Atlanta, GA
Overall Rating: 4
Cleanliness:[10] • Staff:[9] • Location:[10]

• Beautiful rooms.
• Hotel charged a $20 per room Resort fee for use of pool & beach chairs.

“Hotel charged a $20 per room Resort fee for use of pool & beach chairs. Without this extra charge, the hotel had no amenities and would not fit with our expectations of a 3-4 star hotel, I believe it was classified as 4-stars. We felt cheated. Without the resort fee, our stay would have been perfect and we would wholeheartedly recommend it to all.”

Jan 31, 2008 by Glen from Windsor, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• The location was great! Beautiful pool and beach area.
• The rooms need some updating, carpet in room stained and needs cleaning or replaced. Had to go to several different floors for ice machine that worked.

“We were very happy with the hotel. Again, the rooms could use some updating with new carpets and furniture. The beds were very comfortable. Had a nice view of the ocean! Location was great!”

Jan 30, 2008 by Bruce from Coral Springs, FL
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[8]

• The staff was responsive. The location was good for what I wanted.
• Did not meet expectations of a 4-star hotel.

“Renovated rooms may fall into the 4-star category; unrenovated rooms definitely do not. Nice street appeal. Parking is expensive, but valets are prompt and polite. Noise from adjacent rooms can be an issue. Public areas are clean and consistent with the tropical setting.”

Jan 28, 2008 by Annmarie from Signal Hill, CA
Overall Rating: 4
Cleanliness:[2] • Staff:[5] • Location:[8]

• After lots of complaints, finally upgraded us to a room that was more reflective of 3 stars.
• Two hotels in one, one nice, one super crappy.

“If you stay in one of the newly renovated rooms, it is beautiful. Otherwise, the room we started in had stains all over the carpet, the sheets didn't look clean, the AC wouldn't turn off (and we were freezing).”

Jan 27, 2008 by Olivier from New York, NY
Overall Rating: 7
Cleanliness:[2] • Staff:[8] • Location:[10]

• Great location!
• Room is very old, stains on the carpet, bathroom not attractive at all, would not dare to take use the bathtub.

“Great location! Room is very old, stains on the carpet, bathroom not attractive at all, would not dare to take use the bathtub.”

Jan 26, 2008 by Susan from Chicago, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• Nice location and common area, room spacious, staff friendly.
• Rooms smelled musty, "resort fee" is a rip off.

“The hotel is in an excellent location and the staff was very friendly and attentive. The rooms appear to have been recently updated; however they continued to have a musty odor. The 1 rip off is the "resort fee" which was to cover unlimited local phone calls and use of the beach (and other common areas). No one uses hotel phones anymore (everyone has cell phones), and they do not have a private beach, it is the very public South Beach. There was inexpensive public parking lot right across the street (only $16/day), which is a lot less than the hotel parking ($40/day for valet) which should be included in the "resort fee" in my opinion.”

1 of 1 people found this review helpful.

Jan 25, 2008 by Ben from Nashville, TN
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[9]

• Beautiful hotel. Friendly staff.
• It was cold in the lobby. Ice machine did not work.

“I would recommend the hotel for vacation if you are wanting good beach access and access to restaurants. I was not happy with the fees, however, and may slightly have distorted my impression. The resort fee was $19 per day. The valet fee for parking was $39 per day.”

Jan 4, 2008 by Hayley from Atlanta
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[7]

• Good view close to the beach.
• Too many things to Name.

“Awful there were lots of things that were awful about but I will skip to a couple of the worst parts bed bugs that bite, the air conditioning, service, and broken parts.”

Jan 4, 2008 by Hayley from Atlanta
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[7]

• Good view close to the beach.

“Awful there were lots of things that were awful about but I will skip to a couple of the worst parts bed bugs that bite, the air conditioning, service, and broken parts.”

Dec 8, 2007 by Mike from Milpitas, CA
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[8]

• The location.
• Room was dirty, carpet stained, deco was old.

“This hotel is beautiful and elegant. It is at an awesome location - you can walk right to the beach. They made us pay $20 a day fee for the beach even if we didn't go to it. The rooms were so-so, not remodeled.”

Dec 4, 2007 by Gloria from Greenwood, IN
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[9]

• The hotel was clean and in a good location. Great pool area.
• The room was a little small and drab. I did not get the view that was told when I booked.

“We had a very nice stay. The hotel was clean and the lobby was beautiful. We had a short walk to the shopping area and that was a great place to go, shop after shop. Great time.”

Dec 3, 2007 by Joan from Encino, CA
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[10]

• Location.
• Major rip-off.

“Hotel is in fantastic location but has nothing else going for it. When you arrive, you are greeted with indifference and assigned a tiny room in the back.”

Dec 3, 2007 by Gavin from King Of Prussia, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location and the pool.
• Resort fees.

“Great location and good staff. Their sneaky resorts fees are out of hand, $20 per night.”

Nov 30, 2007 by Ian from Alpharetta, GA
Overall Rating: 3
Cleanliness:[5] • Staff:[5] • Location:[8]

• Room was larger than a normal hotel room, fairly clean.
• Dirty carpet, damaged furniture, missing smoke detector.

“Good location to access South Beach. Added $19 for *resort fee*. Valet parking was $39. 2.5 Star at the most! Room needs renovating (furniture and carpet especially) Missing smoke detector (safety violation). Good sized room. Only booked for 1 night. Would not have stayed longer”

Nov 30, 2007 by Anne from Erie, PA
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[9]

• Location and on the beach.
• Old and outdated rooms.

“The hotel facility was nice, but the rooms were outdated. The furniture was not in good condition, but beds were comfortable. I wouldn't consider the rooms as 4star level.”

Nov 29, 2007 by Becky from Montrose, CO
Overall Rating: 1
Cleanliness:[1] • Staff:[6] • Location:[6]

• The close beach.
• It was filthy dirty.

“This hotel was very pretty in the lobby but the rooms were awful and the furniture was in terrible shape. The carpets were not vacuumed and I had to call them to clean them. There were black pubic hairs all over the bed comforter and the bathroom floor. We felt that we couldn't touch anything!”

Nov 29, 2007 by Tracy from Milford, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent location/walk to everything/upscale hotel.
• Noise from pool traveled, we were on the 13th floor.

“This hotel was unbelievable, great location, you can walk to everything. The hotel was Art Deco upscale, wonderful layout. The pool areas were fabulous! The only trouble was the noise from the pool. We were on one of the top floors and people were in the pool all hours of the night and early morning. We had to call the lobby to ask them to tell the people to get out of the pool, making too much noise. Seems the hotel did not police the pool areas after hours or before hours. We had to call them to send someone out to get people out of the pool. Other than that we would definitely stay there again. Fabulous location.”

Nov 28, 2007 by Nancy from Seattle, WA
Overall Rating: 6
Cleanliness:[2] • Staff:[8] • Location:[6]

• The staff was very friendly.
• The carpet was gross-filthy and old.

“The hotel room was not the 4-star quality. It should be rated as a 2 1/2 star hotel if based on the older room with dirty carpet and chipped furniture. If they would just update a few things then it could be a 3 1/2 star hotel.”

Nov 28, 2007 by Richard from Sanford, FL
Overall Rating: 7
Cleanliness:[1] • Staff:[7] •

• The upgraded room was very nice like 4star.
• I had to upgrade my room, since the 4* room.

“The hotel is very nice.”

Nov 28, 2007 by Tammy from Astoria, NY
Overall Rating: 9
Cleanliness:[5] • Staff:[10] • Location:[10]

• Great locale. Convenient to the beach.
• Stains on hotel room carpet. Some of the hotel room furniture was beat up.

“If you are looking for a hotel in South Beach that is on the beach then this is a good choice. On the beach there are lounge chairs and umbrellas available. Food and drinks can be ordered there. It is a great place to relax and a short walk to restaurants and the South Beach night life.”

Nov 27, 2007 by Chole from Jersey City, NJ
Overall Rating: 4
Cleanliness:[2] • Staff:[3] • Location:[8]

• Convenient location.
• Extra charge.

“Hotel was dirty and bedding was very old. Did not meet standard of 4 star hotel which I requested.”

Nov 26, 2007 by Anne from Grand Haven, MI
Overall Rating: 1
Cleanliness:[5] • Staff:[3] • Location:[5]

• On the beach.
• This hotel was not 4-star, was very loud and old needed repairs.

“I was very disappointed in this hotel, it was old and needed to be updated, the paint on the desk was chipping off, the room was very noisy, could hear everything from the hallways all night long, had additional resort fees that were not mentioned when booking, deck was very small 2 people could not even stand on it together. Drinks were very expensive, I mean very expensive. I would not recommend or stay in this hotel again carpet was filthy.”

Nov 25, 2007 by Dru from Pittsburgh, PA
Overall Rating: 3
Cleanliness:[5] • Staff:[4] • Location:[9]

• Location.
• Bad room; poor service; parking & resort fees!

“I would not recommend this hotel as a 4-star experience. The best thing it offers is the location on SoBe. The service was poor; the quality of the room was suspect; but, the shockers were the $19/day resort fee & $39/day parking fees; that, and they had the gall to charge $1.07 for each toll-free call "connection." Other than the location, this hotel was a huge disappointment & could never be confused with a real 4-star.”