User Reviews for Hyatt Pittsburgh Airport

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Aug 26, 2008 by Autumn from Chattanooga, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Updated decor, comfy bed and chair, nice bathroom.
• Soundproofing was not great; I heard lots of doors slamming and other noise.

“Great location right by the airport, easy since I came in late and was ready for bed. Recently renovated, very nice rooms. Comfy bed and linens, plenty of room to spread out and a nice big desk if you need it for business. Only downside was that the walls were pretty thin, I heard a lot of doors slamming down the hall late at night and in the morning.”

Aug 25, 2008 by Stuart from Glendale, WI
Overall Rating: 4
Cleanliness:[8] • Staff:[2] • Location:[7]

• Convenient location.
• Four requests to get rollaway bed.

“The hotel was easy to locate and the staff I met was friendly. I needed a roll away bed due to only one bed available in the room for two leisure travelers.”

Aug 24, 2008 by Sarah from Weston, WV
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[6]

• Very good price.
• More for business traveler.

“Very nice.”

Aug 24, 2008 by Tony from Columbus, OH
Overall Rating: 7
Cleanliness:[9] • Staff:[6] •

• The rooms were nice. 25" flat screen TV. Comfortable beds.
• Very isolated. Connected to airport which is great if you are flying; restaurant was expensive, @11 p/day to park.

“Seems hard to put a Hyatt down but if you're not flying this hotel is pretty isolated and is actually connected to the airport. The hotel itself is very nice, the room was clean and the beds pretty comfortable. 25" flat screen in my room but no fridge or microwave; no free breakfast. Restaurant is expensive.”

Aug 21, 2008 by Edith from Williamsburg, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[3]

• It was clean.
• I did not like that we had to pay for parking every time we entered. You should warn people that there is a fee for parking.

“The hotel was very nice. It was very clean, the beds were nice and the bathroom was roomy.”

Aug 21, 2008 by Andy from Verona, PA
Overall Rating: 1
Cleanliness:[9] • Staff:[1] • Location:[5]

• Room was nice, terrible billing practices.

“Nothing more to say, very upset.”

Aug 20, 2008 by Cheryl from Philippi, WV
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff was very courteous and helpful.
• Parking, good signs, but I didn't like paying going in and out of the airport.

“I would recommend this hotel. They anticipated our needs and met them. It was beautiful and the accommodations more than comfortable.”

Aug 20, 2008 by Ashley from Crestwood, MO
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• Nice hotel rooms.
• Parking was horrible. You had to pay every time you left the parking lot.

“Be sure you are ready to pay for a cold breakfast and for a hot buffet. Kind of pricy. Parking was horrible had to walk so far and paid so much and there was no valet, they charge every time you leave the parking lot. Be sure to have extra $$ with you. The hotel itself is really nice and super comfortable and the staff was really nice. I would stay there again just because the rooms are so nice, even though the parking is bad. It's worth the walk.”

Aug 19, 2008 by Karen from Altoona, PA
Overall Rating: 3
Cleanliness:[6] • Staff:[8] • Location:[3]

• The front desk staff was pleasant.
• Poor parking, housekeeping, elevator speed, and lack of dining options.

“Parking will cost you $1.50 an hour or $11.00 for overnight parking. We had a two night stay, and I called ahead to ask for a non-smoking room with two double beds. When I got to my room, it had a single king. They were able to correct this after about a 20 minute delay. Sometime after we left the first morning, they de-activated the credit-card style room keys so we weren't able to get back into our room on the second night. Security had to come let us into our room and reactivate the keys. They asked for no form of identification to verify that I really was the person who should be in the room. When we finally got in for the second night, housekeeping never bothered to come tidy up, make the beds or leave fresh towels. The pool was cold, and we had to call the front desk to get them to bring towels to the pool area. The hot tub had a good ten inches of foam on the top. There is a coffee maker in the room with enough supplies for two cups of coffee. There is a Starbucks in the lobby, and room service is available as well as a pricy restaurant. You do have the option to stroll on over to the airport for a bite to eat, but if you don't have a car, there really aren't many good, decent priced dining options for you.”

Aug 18, 2008 by Anthony W. from Newport News, VA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] •

• The rooms have a great modern design.
• Hotel parking situation is horrible. The staff is courteous, but not going out of their way.

“Though the hotel is nice, it just does not give off warm, professional, glad you are here vibes. Instead, it gives off a business/professional. I will do what I have to but could care less vibe. Maybe my reaction is an over-reaction, but those were my gut feelings after two visits. I am a frequent traveler through the Pgh airport. My outside impression of the hotel was that it was very business upscale but still family-friendly. Now my impression is just that it's business friendly.”

Aug 18, 2008 by Phyllis from Concord, NC
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[7]

• The price.
• Restaurant was expensive & poor quality.

“I was in Pa for a family funeral & needed 6 rooms. We were all on the same floor which was nice. Nice but I've stayed at hotels with 2.5 stars that were better.”

Aug 15, 2008 by Patty from South Fork, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was comfortable and quite even being attached to the airport.
• The parking you had to pay every time you left.

“Of all the hotels, this was the cleanest and most comfortable. However they charged 10 dollars a night for internet unless you sat in the lobby this was inconvenient even 2 star hotels usually give free internet in room.”

Aug 13, 2008 by Kyle from Richmond, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[6]

• The bed was supremely comfortable.
• Parking was in the airport long term lot at $11 a day.

“The hotel is immaculate, the public areas are beautiful, and the swimming pool and work out facilities are as good as any good quality gym or fitness center. Best of all the rooms are heavenly. The bed is the most comfortable bed I have slept in a three star hotel. Our stay was just about the most perfect hotel stay I've ever had.”

Aug 12, 2008 by Cherlyn from Beavercreek, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent, outstanding customer service.
• Did not offer free internet service.

“The room was immaculate. The staff was extraordinary. The design of the room was upscale and made me feel right at home. Loved the two telephones. Loved the white duvet.”

Aug 11, 2008 by Jan from Lowell, IN
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[5]

• Looked nice from the outside.
• Broken mirror in the room. Bathtub tile had mildew on it.

“When you enter the hotel itself is beautiful. Even the hallways are nice. The glass door on the closet, the mirror was broken. The shower didn't look too clean, there seemed to be mildew on the grout.”

Aug 10, 2008 by Brett from Cedar Park, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient to airport.
• Everything great for us.

“Hotel is on airport property. We stayed here on return trip so we actually returned rental car to airport after checking in and leaving bags and then took moving stairs back to hotel. Did not have to drop off rental in the morning. Nice hotel facility and staff.”

Aug 10, 2008 by Rich from Fairmont, WV
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• Convenient location to airport.
• Very expensive breakfast in hotel restaurant.

“Overall, a very good hotel. Because the hotel has no parking, guests must pay to use airport parking.”

Aug 7, 2008 by Lawrence from Pittsford, NY
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[9]

• The room was perfect for sleeping--no idea you were at an airport.
• I asked for a wake-up call that did not come--thankfully I was not flying.

“Just what you want out of an airport hotel. Only problem was that a wakeup call didn't come: staff was very apologetic and accommodating in response.”

Aug 6, 2008 by Buffie from Shinnston, WV
Overall Rating: 7
Cleanliness:[10] • Staff:[7] • Location:[1]

• My children enjoyed the indoor pool and the room set up.
• The hotel does not have free parking, and each time you must leave to go eat and shop etc.

“The over stay was very nice. The hotel was clean and user friendly. The staff was very nice at check in. My only complaint would be the parking and convenience of the parking lot being it is in the airport. I feel the parking should be free to guest of the hotel.”

Jul 31, 2008 by Dan from Johnstown, PA
Overall Rating: 1
Cleanliness:[4] • Staff:[2] • Location:[3]

• It had a moving sidewalk to the airport.
• Poor parking choices. Rude staff.

“A terrible experience all the way around. The staff was rude.”

Jul 29, 2008 by Terry from Morgantown, WV
Overall Rating: 9
Cleanliness:[9] • Staff:[6] • Location:[9]

• Upscale, airport convenience.
• Parking fees. Personnel were not too friendly.

“I have not been asked if I was Miss or Mrs. in about 20 years. I believe it was inappropriate to be asked by desk clerk.”

Jul 24, 2008 by Lee from Buffalo, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[7]

• I liked the decor of the hotel especially the lobby it was very welcoming.
• Access to food outside of what the hotel offered appeared to be very limited.

“I thought that this hotel was an outstanding. The hotel was very clean, very modern and the staff was very friendly and professional.”

Jul 22, 2008 by Jeff from Collingswood, NJ
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[10]

• Great hotel with convenient airport location and amenities.
• It is not downtown.

“Excellent hotel and price was a steal. Excellent for my quick in and out trip to Pittsburgh. Moving sidewalk takes you right to the hotel.”

Jul 20, 2008 by Jessica from Karthaus, PA
Overall Rating: 2
Cleanliness:[3] • Staff:[9] • Location:[9]

• Friendly staff.
• We did not have pillows, iron, tissues, or glasses in our room.

“Apparently, the second floor had not been used for awhile. That's where our room was located. We were missing a lot of items from our room. Not something you would not expect from a Hyatt. The staff was very helpful. However, this was a bit of trouble for us.”

Jul 20, 2008 by Michael from Manahawkin, NJ
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[6]

• Convenient and easy to find.
• Parking and handling luggage is tedious.

“Not bad for a quick trip, but dealing with parking and handling luggage to and from the hotel is really annoying. Good place if your flying out, but definitely not for any extended stays where you'd be going in and out from the hotel to meetings, events, etc. No free internet access, $11 per day parking, room average for business use and cleanliness.”

Jul 12, 2008 by Chris from Phoenix, AZ
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[10]

• Location to airport.
• Good price but room was dirty and bed felt dirty.

“Walk in and you are happy. Look closely and you see things you would see in a 1 star hotel. Loose sheet on top of mattress. Dirty, cracked tiles in bathroom, felt musty. Good price. Maybe just a bad room.”

Jun 2, 2008 by Michael from Venice, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[6]

• The bed!
• Paying for airport parking.

“Great stay!”

May 21, 2008 by Michelle from Akron, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was very clean, the people were very nice and helpful and they made sure we had a great stay.
• Nothing.

“This was a very nice hotel I would stay there again everything we needed they helped us get the people were really nice they really made sure we had a nice stay. And the room was great!”

May 15, 2008 by Barb from Macomb, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[6] • Location:[5]

• They changed our room to meet our needs better without any problems.
• It's in the airport parking lot and you had to pay every time you left.

“We were in Pittsburgh for our kids college and every time we left the hotel to the next meeting (a few hours apart) we had to pay the parking attendant. It should be like other hotels, you pay once and have access to your car as often as you need during your stay. Long and short of the parking. It nickel and dimmed us.”

Apr 28, 2008 by Michael from Belpre, OH
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great style.
• The bathroom sink faucet was terrible!

“I really liked the facility and seemed to be a value. That faucet in the bathroom sink need to be changed!”

Mar 23, 2008 by Larry from Middletown, DE
Overall Rating: 2
Cleanliness:[7] • Staff:[1] • Location:[4]

• Nothing.
• No valet, hard to get to unhelpful staff.

“They dont even have people to help w/bags.”

Mar 23, 2008 by Amber from Pittsburgh, PA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[5]

• Wonderful pool and gym facilities.
• Parking was rather expensive; you had to pay every time you left.

“Beautiful lobby and the pool and gym facilities were phenomenal; room was nice typical 3 star hotel room.”

Mar 17, 2008 by Aidan T. from Dublin, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[2]

• The hotel was, neat, clean and spacious.
• The parking lot was difficult to find and in poor condition.

“The Hyatt Airport provides neat, clean, up-scale lodging in a contemporary/modern setting. The public areas are spacious and well-maintained. My room was in very good condition, and provided for a comfortable stay. The negatives: The hotel is difficult to access by automobile. There is no parking/temporary parking at the main entrance. Available parking is at the far end of the hotel, requiring a very long walk to the front desk/lobby. The parking lot is in poor physical condition. And why did I have to pay to park outdoors? I arrived after 10:00 PM, departed by 11:30 the following morning and was charged either $12 or $14 (I can not remember the exact amount). The frustrations of dealing with the parking situation would nullify the perceived value if I had to pay.”

Mar 12, 2008 by Deb from Lakeville, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Comfortable bed and bedding.
• It was daylights savings time and they did not call me on time.

“Very comfortable rooms did not go anywhere but the room-bring your own shampoo and soap-very poor quality for the type of hotel, especially when it is at an airport where customers dont want to unpack everything and want a few conveniences. Rooms and bed were very comfortable.”

Feb 12, 2008 by Peggy from Pittsburgh, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything about it was great.
• Nothing of note.

“It was great especially if you are flying in or out of Pittsburgh International Airport you don't even have to go outside to get to the terminal. The only down side is you have to pay for airport parking.”

Feb 6, 2008 by Bill from Weymouth, MA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Proximity to the airport.
• Nothing.

“Connected to the airport. no more needs to be said.”

Jan 9, 2008 by Greg from Gahanna, OH
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[6]

• Room was very nice.
• Poor access to the hotel.

“Right at the airport but needs better access from the main road coming into the airport.”

Jan 9, 2008 by Robert from Indiana, PA
Overall Rating: 3
Cleanliness:[9] • Staff:[4] • Location:[5]

• Location convenient for air travelers, but not otherwise.
• Poor maintenance and room preparation.

“I've stayed at this hotel about 4 times and was never fully satisfied. This Hyatt is not up to a 3-star rating. On this trip there was a faulty light in the bathroom that kept turning on and off. The coffee-maker was in stored in the closet where I didn't find it until just before I left (and no tea). They charge for internet use (unlike 2-star hotels in the area). It was also surprisingly noisy, I could hear every move of my upstairs neighbor when he was in the uncarpeted bathroom. I would rather stay at the 2-star La Quinta nearby. When I checked out I expected the desk clerk to ask me how my stay was but he was uninterested.”

Jan 9, 2008 by Steve from Berwick, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[6]

• Cleanliness.
• No front entry with self-parking.

“A real nice hotel, except for not being able to self-park in the front. Also, could not get in the rear entrance after hours using our hotel card, even though it stated we could.”

Dec 20, 2007 by Carol from Pittsburgh, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great room, great bath.
• Parking! Very expensive.

“This hotel is a great option for the airport traveler. You can get there the night before an early flight and walk right into the airport. The restaurant is good if not the most attractive, lively bar, the wait staff is overly friendly and not so skilled, but the chef is good. The wait staff seems to be constantly cleaning, spraying table tops, etc. While you are eating. Rooms are very nice, very Hyatt, good quality.”

Dec 11, 2007 by Lorrie. from Colorado Springs, CO
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and quality amenities.
• Coffee accessories not refilled. Conditioner in bathroom was not a new bottle.

“Great overall experience. Need some attention to details. Caulking in bathroom was gone and black mold exposed around tub. Only one disposable cup available for coffee when 2 tea bags and 3 coffees set ups were there. Also only one cream and sugar packet in basket.”

Oct 1, 2007 by Renick from Albright, WV
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Clean, friendly, close to airport.
• I liked the hotel.

“Very clean, convenient to airport, friendly, nothing to dislike.”

Sep 3, 2007 by Larry from Charleston, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Overall quality standards were excellent.
• No complaints

“A Hyatt is a Hyatt unless it doesn't want to be a Hyatt any longer.”

Aug 24, 2007 by Kim from Oakland, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Was not in the middle of city but still close to everything we needed.
• At airport, had to pay for parking every time you left.

“The room and bathroom were very clean. The hotel staff was very friendly and helpful.”

Aug 20, 2007 by Cindy from Cincinnati, OH
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• Decor was updated and nice.
• Could have been cleaner. Slight dirtiness must be an indicator of why it gets 3 stars rather than 4.

“Hey, Why am I being asked for another review when you have never addressed my complaint from over a month ago at the Westin Pittsburgh? I had a horrible experience there and that was never even acknowledged by you!”

Aug 19, 2007 by Thomas from Arlington, TX
Overall Rating: 6
Cleanliness:[7] • Staff:[3] • Location:[8]

• Good view and accessible to airport.
• No refrigerator.

“The hotel was nice, but no refrigerator.”

Jul 20, 2007 by Mary S. from Hendersonville, TN
Overall Rating: 1
Cleanliness:[1] • Staff:[4] • Location:[3]

• Nothing!
• 7 yr old son found toenail clippings in rugs!

“This was by far one of the worst hotels I have stayed in! The bathroom had mold all around the shower and toilet. My children could not reach the sink to wash their hands. When I asked for extra towels I was questioned as to why I needed them (There were 2 large towels for 2 adults and 2 children) There were no valet services and our parking charge was for the hotel airport. They did not direct us to closest restaurants, instead told us the nearest area was 30 minutes away (a complete lie; we found all of the attractions while getting back on the interstate 7 minutes from the hotel.). The worst incident was after unpacking and putting 2 small children to bed, my son on the way to his bed informed me that there was a toenail in the rug gross! I found a housekeeper and he told me we could switch rooms. Are you kidding? Switch rooms after a 12 hour drive, unpacking and 2 small children? They did not even offer to vacuum the rugs! And the refrigerator we were promised was no where in site! This was a complete disappoint for a family that can only afford a vacation once a year! I would never stay in this hotel again!”

Jul 11, 2007 by Colleen from Tooele, UT
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• Location.
• Restaurant.

“Excellent location if you are delayed at the Airport.”

Jul 10, 2007 by Alice from Parma, OH
Overall Rating: 1
Cleanliness:[5] • Staff:[8] • Location:[8]

• Easy to locate and get to.
• Parking and housekeeping.

“Check-in was great. Upon arriving in Room I found no cups, one package of decaffeinated coffee (no regular), and no creamer. On the morning of Friday 7/6 there was a knock at the door. When I answered (through the door) the housekeeper said she would come back to clean the room. She then asked if I was checking out or staying. When I replied that I was staying, she said that she would be back later. I left the room shortly thereafter. When I arrived back in my room, late that night, the room had been untouched. There still were no cups, no regular coffee, and no creamer. The bed was unmade. The tip I left for the housekeeper was still there. It was quite obvious that no one had entered the room since I left.”

Jul 9, 2007 by Ken from Glen Allen, VA
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[3]

• $20 for parking was not pleasant per night
• $20 per might for 2 cars parking was not pleasant

“Average hotel.”