User Reviews for Hyatt Regency Miami

Research User Reviews for Hyatt Regency Miami (1-20 of 612)

• Add Your Own Review »

Dec 8, 2009 by Nello from Lasalle,Canada
Overall Rating: 7

• The doorman, the concierge, the receptionist, the housekeeper etc. were all very attentive.
• The location is unpleasing-to-the-eye. Also, the bus driver on a Saturday evening at 9:00 said the area is unsafe.

“Except for the immediate surroundings being unsafe and ugly, all was very pleasant with the hotel. We didn't try the in-house restaurant because we found the prices exorbitant.”

Dec 6, 2009 by M.A. from Barre,VT
Overall Rating: 10

• Spacious rooms, well-decorated, and comfortable beds.

“Very spacious, well-appointed, and clean rooms. We did not use many of the hotel facilities, since we only stayed overnight, but they had a gym, pool, and 2 restaurants. The staff was pleasant and helpful.”

Nov 30, 2009 by Cindy from Pueblo,CO
Overall Rating: 10

• The wall between the bathroom and beds.

“Very friendly and efficient check-in.”

Nov 28, 2009 by Terrie from Thunder Bay,Canada
Overall Rating: 10

• Excellent location, many amenities within a short walk.

“Excellent service, didn't have any problems at all.”

Nov 25, 2009 by Joy from Peoria,IL
Overall Rating: 9

• Lobby, pool, secure elevators.
• Room was clean except carpeting was nasty/dirty and stained. Needs to be replaced.

“Doing a really good job in a somewhat difficult location. We used the Metro Mover to go to Bayside and walked to a dinner location. Found this dinner location from info from concierge.”

Oct 30, 2009 by Angela from North Miami,FL
Overall Rating: 10

• Honored my request for a King bed, high floor room
• A message left at the front desk wasn't communicated to later shift.

“Great urban location downtown close to MetroMover. Nice views of Miami river and skyline.”

Oct 19, 2009 by Tim from Enterprise,AL
Overall Rating: 10

• Location and facility was great.

“Excellent location and facilities. Close to Convention center and convenient to downtown areas of interest.”

Oct 18, 2009 by Janice from Dickson,TN
Overall Rating: 8

• Location to cruise port.
• Carpet was very dirty.

“Everything was great for a one or two night stay. Needs new carpet.Beds were very comfortable.”

Oct 14, 2009 by Teresa from Lakewood Ranch,FL
Overall Rating: 6

• The location! It was near to great public transportation and dining.

“The hotel was lovely. I was there for a conference and the staff was very helpful. The rooms were always ready and everything was as promised.”

Oct 12, 2009 by Kristi from Stanford,KY
Overall Rating: 10

• The lobby is beautiful and rooms well appointed.
• Rooms could stand to be a bit larger.

“I used the self check in kiosk, which was very quick and efficient. The room was well appointed and has a small private dressing area which was nice. The lobby was very modern and fun, staff very friendly.”

Oct 3, 2009 by Cathy from Nashville, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Courteous, comfortable, and clean.
• Charge for Wi-Fi.

“Stayed at this Hyatt the night before our cruise. Front desk staff was courteous and helpful; easy check-in. Our room had a view of the river, was quiet and clean. Liked the small wall that divided the bathroom/closet area into a private dressing area. Comfortable bed and linens. Room was clean. Disappointed there was a charge for using Wi-Fi. Would recommend to others. Got our room through Priceline at an excellent savings!”

Sep 29, 2009 by Tina from Aurora,CO
Overall Rating: 9

• The bed was so comfortable it was just like sleeping at home!
• The area around the hotel was a little scary, it was not a safe place at night.

“This hotel was amazing. The rooms were clean and had a great layout. The beds were so comfortable, almost like being at home. I would definately stay here again.”

Sep 27, 2009 by Dianne from Canton,GA
Overall Rating: 7

• Connected to the Metro Mover, Friendly Staff, Good Location.
• Dark, small rooms, strange divider wall, beds not the best.

“Staff was very friendly as with all Hyatt's! Rooms were renovated but did not feel comfortable. Very small with a partial wall dividing the beds from the bathroom sink. Tiny bathroom with dim light. Stopper didn't work in bath tub. Dark walls. Beds were not plush. Our room was not super clean but it was acceptable. Ping pong balls, other small stuff on carpet. Needed vacuumed or steam cleaned. Only 2 towel sets for 3 people even though we had requested extra ahead of time. Great location and free Metro Mover was connected to this hotel. But because this was the smallest, darkest room that we have stayed, we wouldn't choose this hotel again. Definitely not a 4 star hotel.”

Sep 23, 2009 by Troy from Cincinnati,OH
Overall Rating: 9

• I liked the river, and the friendliness at the bar.
• I thought the rooms were very ordinary and plain.

“Courteous staff at checkin, bar, and curbside service.. However, I thought the rooms were very ordinary for a Hyatt Regency. These thoughts are mutual with those who traveled with us.”

Sep 3, 2009 by Crystal from Cordova,TN
Overall Rating: 10

• Loved the attractiveness and cleanliness of the hotel.
• Nothing and
  loved everything.

“The staff was friendly and helpful from the moment our cab pulled up. The bellhops, conceirge staff and front desk were all friendly and helpful.”

Sep 2, 2009 by John from North Las Vegas,NV
Overall Rating: 6

• The area
• The pool was not a place to enjoy the Miami sun

“The host were nice but I was disappointed with the pool location and attraction of the pool area.”

Sep 1, 2009 by Maria Ivette Pfennin from Caledonia,MI
Overall Rating: 9

• The hotel was clean and the staff was friendly.
• The hotel was hard to find.

“The hotel lobby was very nice and the room it self was very nice.”

Aug 31, 2009 by lynda from Kissimmee,FL
Overall Rating: 8

• very clean
• on arrival very confuse with parking im disabled and found it alon way to walk

“We have had illness in the family so we only needed 2 rooms instead of 3 the desk was very helpful by changing 1 double for a family room but would not give any refund on the room not wanted.”

Aug 25, 2009 by Lisa from Suffern,NY
Overall Rating: 9

• I liked that the guest floors were only accessed by room key.
• Hotel Restaurant breakfast was very expensive.

“I have stayed at this hotel one other time for two days at Club level and paid the rack rate. Although this time was not club level, I feel I got an excellent deal for my bid.”

Aug 20, 2009 by William from Brownsville,TX
Overall Rating: 9

• Friendly staff and great assistance.

“Excellent room service and buffets. Real quick at chining out a light bulb and changing our sheets at 4:30 in the afternoon. Pool open until 10 pm with plenty of towels.”

Aug 19, 2009 by Paul from Maitland,FL
Overall Rating: 7

• Interesting room. Window views were nice.
• Ridiculous parking access. Bad sign age, unkempt connections to garage.

“Perfect if arriving by shuttle bus. Not a good choice if arriving by car. No in/out privileges in Garage.”

Aug 18, 2009 by Julie from Port St Lucie,FL
Overall Rating: 10

• Comfy Beds and Pillows and Beautiful view of City
• No Balcony and Salt Water Pool, Restaurants overpriced

“Gorgious Hotel quality of staff exceeded themselves. Lobby was very plush and comfortable for an escape from room and view was gorgious. Pool was Salt Water not Fresh so I didn't enjoy that but the view was beautiful.”

Aug 11, 2009 by Maria from St. Petersburg,FL
Overall Rating: 9

• Location was great.
• The hotel price was great.

“Construction was going on. You cannot use the balcony. $30 a day for parking. A lot of hidden costs, oh and WiFi is $9 a day.”

Aug 9, 2009 by Odelia from Elkins Park,PA
Overall Rating: 9

• The rooms.
• More suitable for business trips.

“Very good.”

Jul 25, 2009 by Bruno from Untervaz,DE
Overall Rating: 7

• Sitting in the center of Miami with short access to all interesting points
• Noisy due to traffic and air traffic, Parking Costs

“This is a good point for business in the banking district in the heart of Miami but also a good base for excursions with the family no matter whether you go snorkeling to Key Largo or shopping in aventura.”

Jul 24, 2009 by Arnaldo from Guaynabo,PR
Overall Rating: 10

• everything
• price restaurant

“We like it very much. We have a wonderful time. the rooms were excellent and big. The employees were very friendly. I will recommend it to my friends.”

Jul 24, 2009 by abdul from Decorah,IA
Overall Rating: 9

• location and access to downtown public transportation
• parking very expensive and limited parking in surroundings

“great for business”

Jul 20, 2009 by Leo from Port Orange,FL
Overall Rating: 1

• Valet parking.
• Noise.

“It is next to a metal bridge and evrything that a truck pass over there it was very noise even I was on a 20th floor, and then during the day they was moving furniture all around. I will never come back, and I did not know that it had $30 for parking the car. Thanks.”

Jul 8, 2009 by Lori from Atlanta,GA
Overall Rating: 9

“Hotel was nice but the parking during an event at the convention center was unbelievable. It took us 40mins to get off the exit and into the parking garage because of a concert going on that night. They should have a separate entrance for hotel guest. Why should we wait when we were not attending the concert.”

Jul 8, 2009 by Angenette from Lansing,MI
Overall Rating: 9

• Beautiful room with nice comfortable bed and nice scenery.
• Parking is expensive, it's $29 for valet if you want to come and go and $12.50 in all day parking and must pay that amount as you come and go.

“Beautiful hotel and nice customer service at the front desk. Nice scenery and overall, I was very pleased. Although, parking can be very expensive.”

Jul 6, 2009 by Jay from Manchester,NH
Overall Rating: 3

• The receptionist was rude and unprofessional.

“The parking is located on the side of the hotel and is very difficult to find. Moreover the cost of parking is not advertised clearly. The receptionist was rude, culturally biased and unprofessional.”

Jun 21, 2009 by Myra from Rochester,NY
Overall Rating: 10

• Nice people
• The area could be questionable

“Very great for the price.”

Jun 7, 2009 by Jack from Port St. Lucie,FL
Overall Rating: 8

• Location, services.
• Parking, but it's Miami.

“Clean, efficient, and dependably consistent.”

Jun 5, 2009 by Cory from Wentzville,MO
Overall Rating: 10

• Gorgeous hotel, in a beautiful downtown on the water setting!
• I wish I could have stayed longer.

“The hotel is in a great location. Very well maintained. Staff was very friendly and accommodating. The lobby is marble floors with a huge sitting area.
For businesses it is located with a convention center. You can't beat it.”

May 26, 2009 by Mark from West Hartford,CT
Overall Rating: 8

• Location.
• Room had outdated bathroom, worn carpet, smelled of smoke, clogged shower drain.

“Overall hotel appeared nice, friendly staff, attractive common areas. My room was a bit of a disappointment as carpet was worn, shower drain clogged and room had smell of old smoke. Maybe I was assigned a bad room, but expected something nicer from Hyatt.”

May 20, 2009 by Rosa from Miami,FL
Overall Rating: 10

• I liked the location, it was near south beach and Lincoln road.
• The first day by accident I knock down a drinking glass and in my 3 days stay never got replaced. I had to share one drinking glass.

“I really liked the service and specially the elegance of the lobby. The hotel is well kept and clean. Loved the atmosphere.”

May 20, 2009 by Satesh from Columbus,OH
Overall Rating: 7

• The valet, and staff.
• Location, too far from the beach, and construction everywhere.

“It may have been a hot spot 10 years ago, but the location is terrible, you can't walk out the front door without getting hit by a car, no sidewalks, just exit ramps that empty out at the front door. The pool is surrounded by 50 story towers, and construction cranes, no sunlight, just shadows, no view.”

May 13, 2009 by John from Lexington,KY
Overall Rating: 5

• Shared entrance with college graduation took one hour to get to door from 1\4mile.

“Our room was right beside elevator, very loud.”

May 7, 2009 by Christy from Lochbuie,CO
Overall Rating: 8

• Very clean, and comfortable.
• When asking about transportation they never advised us to use the free metro rail service.

“Very clean and comfortable. The staff could have been more friendly, not very helpful. Housekeeping was pounding on our door as soon as we entered it. Don't think they were aware that we had checked in, also they were very loud in the morning!”

Apr 23, 2009 by Atlanta from Atlanta,GA
Overall Rating: 10

• Room decor was nice.
• Bathrooms are outdated but clean.

“Room decor nice. Bathrooms are outdated but clean. Hotel lobby is inviting. Location is convenient. Staff is wonderful. Full service hotel.”

Apr 23, 2009 by Jen from Naples,FL
Overall Rating: 9

• The rooms were very clean and spacious.
• Valet parking was $30.00. The balcony door was sealed couldn't go outside to enjoy the view.

“We weren't very happy about having to spend $30.00 on valet parking especially because we only stayed one night. The door to the balcony was sealed and could not be opened. It would have been nice to be able to sit on the balcony and enjoy the beautiful view and weather. Overall, a nice hotel great rooms!”

Apr 20, 2009 by David from Davenport,FL
Overall Rating: 8

• The staff, the bed, the pool and location.
• Carpet in room was beige and very dirty.

“Good for the price.
Why they do not steam clean the carpet in the room in a four star hotel is beyond me.”

Apr 20, 2009 by David from North Little Rock,AR
Overall Rating: 9

• Location was perfect for downtown business.
• Workout room was too small, not enough machines.

“Excellent staff, great location, clean rooms.”

Apr 15, 2009 by from Melbourne,FL
Overall Rating: 2

• Nothing, very disappointing and not worth the money.

“This hotel was located in the ugliest area in Miami downtown, it does not have parking space , old room furniture and staff was not cooperative or helpful.”

Apr 6, 2009 by Lea Ann from Empire,MI
Overall Rating: 10

• We loved it that the workout facilities and swimming pool were open 24/7. Too many hotels have
  limited hours for these facilities.
• No coffee pot in the rooms.

“Sink into the luxury of feather beds and down comforters encased in the softest of sheets after you work out at the hour of your choice, swim when you want to swim, and feast on the finest French cuisine served professionally by international staff.”

Apr 6, 2009 by from Indianapolis,IN
Overall Rating: 5

• Location.
• Food was very expensive. No free internet.

“The first room we checked into smelled so badly of cigarette smoke, we couldn't stay there! They got us into another room right away. The hotel lobby carpet was very dirty.”

Mar 24, 2009 by Wilbury from Charlton,MA
Overall Rating: 8

• Convenient location.
• Odd bathroom set-up.

“This is a decent hotel in a convenient location, especially if traveling to/from Miami Int'l Airport and/or the Port of Miami.”

Mar 20, 2009 by Kathleen from Austin,TX
Overall Rating: 7

• Room seems hardly to be used, the carpet is almost new and
  blocks away from the Port.
• Unfriendly service people, noisy room like sitting in busy street and rocket high fee for the internet,

“I don't like this hotel.”

Mar 20, 2009 by Larry from Boca Raton,FL
Overall Rating: 5

• Very friendly staff.
• Parking was extremely expensive.

“The valet parking was $30 per night. The off site self parking $12.50 was a 10 minute walk away through cavernous hallways without handicap accessibility. There was an elevator that wasn't operational.”

Mar 16, 2009 by Marta from Miami,FL
Overall Rating: 5

• Staff was helpful and attentive to your needs.
• Self parking was very far away and paid parking was too expensive.

“The rooms are musty smelling. They redecorated the beds, curtains, and TV, from there on everything is as it was 20 years ago. The rooms have an old feel to them.”