User Reviews for Hyatt Regency Miami

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May 7, 2008 by Garret from Hoboken, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The staff was extremely friendly and helpful. We travel a lot and was the best staff I have ever experienced.
• Rooms were small and balcony did not open.

“The staff was fantastic. They really care about the hotel and its guests. I have never felt so welcome before in a hotel and we travel 6-8 times a year. I was amazed that they always remembered us and all requests were met super fast. We will always stay here.”

May 2, 2008 by Ray from Orlando, FL
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[5]

• Next to public rail system.
• Balcony closed off from rooms.

“Hotel was just o.k. Expected more for a 4 star rating, defiantly not polished.”

Apr 28, 2008 by Vero from Torrance, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Quality of facility & service met reputation/expectations.
• No internet service without paying.

“Hyatt Regency 4-star! In Miami, this was a good hotel; restaurant and other service were good!”

Apr 27, 2008 by Jerry from New Madrid, MO
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[7]

• Friendly, location.
• Cleaning staff no speaking English.

“Met our expectations.”

Apr 26, 2008 by Karen from Seaford, DE
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[6]

• Close to cruise port.
• Too much construction, no view.

“We stayed one night precruise. It was convenient and suitable for one night but is not a resort hotel. The balcony doors are sealed shut and it would have been nice to have had some benches to sit on outside.”

Apr 22, 2008 by Scott from Sandy Hook, CT
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[7]

• Classic Convention Center amenity.
• Classic Convention Center amenity.

“Great for the business traveler in downtown Miami, medium for all else.”

Apr 8, 2008 by Judy from Oceanport, NJ
Overall Rating: 7
Cleanliness:[6] • Staff:[10] • Location:[7]

• Staff was very friendly and helpful.
• Power went out in the hotel. Room itself was quite dusty. Valet parking is expensive.

“The hotel is definitely a 4 star property. but the staff is super friendly and helpful. The metro mover is close to the hotel which is free and has a stop at the famous Bayside Market Place which is full of shops, restaurants, boat rides etc.”

Apr 7, 2008 by Sergio from New York, NY
Overall Rating: 6
Cleanliness:[7] • Staff:[2] • Location:[4]

• Room very spacious.
• Very cold check in. Very poor gym and pool.

“A poorly managed downtown hotel.”

Apr 6, 2008 by Robert from Shell Knob, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Hotel staff was friendly & helpful. Easy access to the cruise port.
• There was a Haitian convention there and the security staff was rude & mean.

“Arrived to the hotel and was greeted by a warm and friendly desk clerk. She quickly had us checked into a very nice room on an upper floor for a nice view. She also took time to answer our questions. There was a Haitian conference later that night with many security personnel who were very rude and mean. But I do not think it was the hotel security staff. There were also several pro tennis players staying there for the upcoming tournament. An easy walk to the people mover and the Bayside Mall. I would highly recommend this hotel.”

Apr 5, 2008 by Diane from Colorado Springs, CO
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[5]

• Clean, well kept.
• Construction around hotel, odor of fresh paint in room was very strong.

“The Hyatt is geared primarily for business travelers, being in the busy downtown area. We stayed for two days prior to a cruise which happened to be a weekend so the weekday bustle wasn't an issue. It's a moderate walk to the Bay front Marketplace for some touristy diversions and there's some restaurants there as well as some downtown places if you can find them. Overall, it's a pretty good option for someone who wants to be close to the cruise terminal but if you're spending more than a day or so I'd try for a hotel along a beach area where there's more to do.”

Mar 31, 2008 by Kimberley from Altamonte Springs, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Nice room and comfortable bed/pillows.
• Expensive Valet Parking - $27 / day.

“It was a great hotel in the heart of Downtown Miami and I loved the fact that I was easily able to walk to my meetings.”

Mar 30, 2008 by Jennifer from Virginia Beach, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[5]

• Pretty room with a great TV.
• There were strange smells in the bathroom and room.

“The hotel was very nice and the staff was friendly. I did not really enjoy the location. It was dirty with lots of construction. It was great for us traveling to a cruise.”

Mar 29, 2008 by Nadia from Harwood Hts, IL
Overall Rating: 5
Cleanliness:[4] • Staff:[8] • Location:[7]

• Good location near hallways, but very small rooms with no fridge or microwave.
• No fridge, no microwave, problem with internet connection.

“Wrong qualification for 4-star hotel-max I would rate it for would be 2.5 stars. Huge problems with internet connections (T-Mobil Wi-Fi customer service-wireless provider for Hyatt-was horrible and not supportive). Parking fee-$27/per night. No fridge or even microwave in the room. The rooms are small and not so clean. Will never stay again.”

Mar 28, 2008 by Ann M. from Buena Vista, VA
Overall Rating: 5
Cleanliness:[7] • Staff:[6] • Location:[8]

• I liked the location of the hotel and the breakfast was excellent.
• Noisy. Parking very $ & bathroom was very dirty.

“The hotel has a beautiful lobby although parking is definitely a hassle and very expensive. The decor is rather out of date and they even charge for internet access. They charged for every little thing and it was a 4-star hotel. The bathtub was filthy.”

Mar 28, 2008 by Debbie from Tinley Park, IL
Overall Rating: 7
Cleanliness:[10] • Staff:[9] • Location:[2]

• We liked the set up of the room.
• They had a fire. We moved during the night to a new hotel.

“Most staff was nice. When evacuated a worker offered us a free breakfast. When we did check out, my sister said what will you write on line about this, a man said don't do that. Then he gave us a free room for the night and took off the valet parking. The first lady wasn't going to do that. I wish I had his name. He was very nice. For the pursuer they were under to find 600 plus rooms for people they were handling it very well.”

Mar 27, 2008 by Brenda from Port Coquitlam, BC CA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Location, friendly staff.
• No access to the balconies anymore.

“Although this Hyatt is getting surrounded by tall condo buildings and you can not use the balconies anymore, it is still a nice, clean, safe place to stay with helpful staff and a good location for pre/post cruisers. (Remodeling is almost complete I think).”

Mar 24, 2008 by Steve from San Antonio, TX
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[8]

• Good location close to Bayside.
• Even though remodeled, the bathrooms are tired.

“Good location. Close to metro Mover and Bayside. Bathrooms need to be updated. Stains on bedspread (newly remodeled room). Breakfast just okay considering the price. I'd call this a three star property.”

Mar 24, 2008 by Chris from Douglasville, GA
Overall Rating: 4
Cleanliness:[9] • Staff:[7] • Location:[9]

• Location and amenities.
• Hotel had a fire (small) and didn't have power for 13 hrs.

“Nice hotel but I was not pleased after a 4:30am fire alarm then zero electricity or internet access so I couldn't handle my business. They did however waive the charge for valet parking and my small dinner bill for a hamburger and 2 beers.”

Mar 24, 2008 by Paul from Fort Laudrdale, FL
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[5]

• Location.
• Parking.

“70s style hotel with odd room configuration, self parking very inconvenient.”

Mar 20, 2008 by Alan from New Orleans, LA
Overall Rating: 2
Cleanliness:[1] • Staff:[3] • Location:[4]

• Nothing.
• Rooms were old, tired, broken sink, moldy bathroom.

“I do not recommend due to parking distance and cost as well as conditions of the rooms.”

Mar 14, 2008 by Errol from Knightdale, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location.
• Construction in surrounding area.

“Great location, beautiful inside, good service.”

Mar 10, 2008 by Beverly from Arvada, CO
Overall Rating: 9
Cleanliness:[9] • Staff:[6] • Location:[6]

• The beds were very comfortable.
• The staff could have been friendlier.

“very clean, great rooms! But if your looking for friendly service from the staff, your in the wrong hotel.”

1 of 1 people found this review helpful.

Mar 3, 2008 by Fran from Fairfax, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• I liked the room layout, the sink area outside the bathroom is ideal
• All the lovely amenities and 2 star towels, really thin!

“We were very pleased with the amenities in the room. The bedding was excellent although the comforter was much to heavy/warm for me, my husband loved it! There was a little wear showing in the tub area but not detrimental to overall room quality. The towels on the other hand were very disappointing, very thin and worn. The concierge desk was very helpful with assistance getting around the area. The people mover nearby was wonderful although a little difficult to access. Overall would definitely stay there again and an excellent value for what we paid.”

Mar 3, 2008 by William from Chicago, IL
Overall Rating: 4
Cleanliness:[6] • Staff:[8] • Location:[8]

• It is not a 4-star hotel. In dire need of redecorating!

“Good location. In very bad need of redecorating. Bathroom lights extremely dim. No counter space in bathroom at all. Showing its age badly.”

Mar 2, 2008 by Shinobu from Smithtown, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Nice lobby, modern room, great personals.
• Wireless internet was $10/day, and maid kept knocking in the late mornings.

“Hyatt Regency Miami is a nice hotel overall. I was very happy with my stay. I received friendly service from everyone I encountered there. I enjoyed lobby, pool, room service, and most notably, the guest room. It was modern and clean. I had very comfortable two nights at the Hyatt Miami. Only thing was that the hotel had Mobile Hotspot, and although I was able to use my blackberry for free, I had to pay $10/day for wireless internet service. I would recommend this hotel for any occasion.”

Mar 1, 2008 by Rick from St. Henry, OH
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[9]

• Good surroundings.
• Over all, very satisfied.

“Nice pool, very nice.”

Feb 28, 2008 by Deborah from St. Simons Island, GA
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[10]

• Great location and staff was terrific.
• Gym too small and renovated bathroom seemed like a motel.

“The location is ideal and seemed well lit and safe at night. The staff was prompt, helpful and professional. Restaurant is nice. We had a renovated room but the bathroom and closet felt like a dorm room, otherwise the room was great. They need to incorporate the sink area into the bathroom, not just putting a half wall to hide. The closet door not having a full frame seemed a little 70ish. If bathroom updated I would consider 4 star not 3.”

Feb 28, 2008 by Judy from Sanford, FL
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• The convenience to Downtown Arena. Only 6 min. by taxi.
• The garage was shared with Bank of America. Long way from hotel.

“Although we only stayed here for one night, and didn't try all of the facilities, it was great. The room was clean, the bed felt terrific, and the shower was hot. We will stay here again for an extended visit.”

Feb 27, 2008 by Michelle from Brandon, FL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Beautiful rooms and amenities.
• The parking garage height is too low for higher vehicles.

“One of the best values I've encountered. I'll consider staying at this location for future travels to Miami.”

Feb 26, 2008 by Christina from Coral Springs, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, room set-up, brand new lounge.
• Fitness center is being remodeled, temporary fitness set up in hallway.

“Excellent choice for couples and business travelers. Hotel in a safe area of Downtown Miami, easily accessible by foot to Bayside, AAA, and Carnival Center. Staff and amenities were outstanding. Drinks were reasonable (hotel has happy hour). Perfect getaway, would recommend and will be back.”

Feb 26, 2008 by Rob from Reading, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• High quality.
• Location not ideal.

“Very good hotel, best for business travel.”

Feb 25, 2008 by Adele M. from Petaluma, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Bed and bedding was wonderful; room was recently refurbished room.
• The bathroom wasn't refurbished that well.

“A nice, clean room in a recently refurbished part of the hotel. The bathroom wasn't refurbished as well as it could have been. Carpets, wallpaper, bedding are new. This is an okay location, but Downtown Miami is absolutely dead on the weekends. People mover can be accessed from the Convention Center right next door. The area immediately south near the hotel looks pretty grim. The hotel's restaurant is way overpriced ($40 for the breakfast buffet).”

Feb 19, 2008 by Alecta from Johnville, NB CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Rooms were clean and spacious.
• Noisy due to renovations.

“Would recommend this hotel to anyone. Very clean and spacious. We had a great view of the drawbridge. The pool was great, lots of chairs and loungers. Staff was ever so helpful.”

Feb 16, 2008 by Stephanie from Goshen, IN
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[5]

• Great location to cruise boats Downtown traffic can be hectic though.
• The hotel is still being renovated and there are some areas not available to use right now.

“This hotel was very clean and a great location to the cruise boats. We stayed in a renovated room and it was awesome! The sports bar was not open yet due to construction. Location is Downtown, so you have to take taxis after dark. It is in walking distance to the bayside shopping area with tons of great restaurants and shopping. We had our 2 little girls and my parents and it was just a good experience for us all.”

Feb 13, 2008 by Greg from London, ON CA
Overall Rating: 7
Cleanliness:[5] • Staff:[7] • Location:[7]

• Location great pool.
• Everything is an extra.

“Room stunk smell.”

Feb 4, 2008 by Brian from Matthews, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The staff and the breakfast buffet were great.
• Construction but I expected it for the price and did not interfere with my stay.

“Nice beds, great lobby. The staff was great and the breakfast buffet was actually worth the 20 bucks!”

Feb 4, 2008 by J from Ancaster, ON CA
Overall Rating: 6
Cleanliness:[8] • Staff:[3] • Location:[8]

• Close to the port.
• No food after 11 am staff don't know where to get a pizza.

“Clean and good location. Night staff was clueless, don't go there hungry. Gave me phone number for dominos 25 miles away.”

Jan 28, 2008 by Osvaldo from New York, NY
Overall Rating: 5
Cleanliness:[6] • Staff:[5] • Location:[7]

• Location.
• Under renovation. Dirty. Dark. Noisy.

“Probably a nice hotel 20 years ago. It is old, undergoing renovation and dark. Does not deserve more than 2.5 stars.”

Jan 24, 2008 by Ben from Durham, NC
Overall Rating: 7
Cleanliness:[9] • Staff:[5] • Location:[7]

• Spacious, nicely adorned rooms with flat screen televisions. Hotel restaurant was great.
• Staff didn't offer as much help as desired. Hotel charges for use of internet in the business center.

“Hotel in the process of renovation with spacious rooms with good furniture and flat screen televisions will provide a good night's sleep. The staff couldn't help me much with finding a place to have dinner, so I settled on the hotel bar/lounge which actually had phenomenally good food and service. They charge $10 for 15 minutes of internet use which is extortion at best. The self-parking ($12.25 overnight, no in/out privilege) is a good trek from the hotel desk but the walk is safe and enclosed, although the garage itself is a bit confusing.”

Jan 23, 2008 by Yolanda from Riverview, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Customer service was superb.
• Marks on the carpet floor in the room downgraded my 10 to a 9.

“Excellent hotel with great customer service. The accommodations were excellent. The location is a little off the beaten path, but you are easily able to get to the action in and around Miami Beach.”

Jan 20, 2008 by Josh from San Francisco, CA
Overall Rating: 1
Cleanliness:[3] • Staff:[3] • Location:[6]

• Some of the rooms had nice views.
• It had no pool nor working ice machines. Not a 4-star hotel.

“The bottom line is that this is not a 4-star hotel in its current condition. It is under construction which means half of EVERY floor in the hotel is closed. It also means that there are no ice machines in the hotel (room service will deliver until midnight, then you're out of luck). And, because of the construction, the pool is CLOSED! We were very disappointed when we checked in, as we were looking forward to enjoying the warm weather by the pool, at least for a couple of hours. The final insult to injury was when we checked in at 10pm, they had only SMOKING rooms left! We spent one night in a smoking room, and then were able to switch to a non-smoking room for the second night. I don't think you can call a hotel with no ice machines and no pool a four-star hotel.”

Jan 16, 2008 by Justin from Winter Park, FL
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[8]

• The room was very comfortable and different than other places I've stayed in the past.
• The parking situation is difficult.

“I'm very glad I stayed at this hotel and if I ever travel to Miami again, I'm sure this is the hotel I'd like to stay at again.”

Jan 14, 2008 by Fawaz from Los Angeles, CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• New rooms.
• Old and worn bathrooms.`

“The rooms in the hotel were remodeled. However, the bathrooms in the rooms were old and you can see wear and tear in them.”

Jan 14, 2008 by Ed from Boston, MA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[9]

• Common facilities was tired and dated.
• Pool closed. Room bat.

“Great location for business. Rooms need to be updated. Pool under repair.”

Jan 13, 2008 by Kirk from Melbourne, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff's friendliness.
• Gym small, pool closed.

“Overall a 10.”

Jan 8, 2008 by Janelle from Miami, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Classy four star hotel in a central location.
• Balcony's aren't accessible and there's some construction in the surrounding area.

“This is hotel is a very classy and large hotel attached to the Historical James l. Knight Center. The room was spacious and very clean with nice staff. I'd recommend this hotel without a doubt.”

Jan 7, 2008 by Alan from Chattanooga, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The expanded breakfast was nice.
• I have no negative comments about this property.

“Clean, friendly, met and exceeded my expectations.”

Jan 6, 2008 by Shaun from Atlanta, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Plasma, location.
• Construction, balcony not open.

“Great Hotel.”

Jan 6, 2008 by Terry from Bonner Springs, KS
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[10]

• Great name and great reputation.
• Hotel old and in need of major repair.

“Hotel has a great name and great reputation. Great lobby and front area. The staff was friendly. The hotel is old and is not in the best shape. Rooms are not up to date in my opinion. The rooms were not as clean as I have seen in staying at numerous hotels. The hotel advertises a sports bar, however the hotel is doing construction and the sports bar is not operating. The parking is a concern. 27 dollars to park your car a night if you valet, plus tip. 12 dollars if you park yourself and walk about a half mile.”

Jan 5, 2008 by Andrew from Indianapolis, IN
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[5]

• Close to the cruise line harbor.
• Ongoing construction in and around the hotel.

“The hotel offers very nice, modern and spicy rooms; the staff is very attentive and extremely friendly. However the hotel is undergoing significant renovations at the time of our stay (Dec 07). Part of the lobby and the pool area were closed. The newly decorated rooms smell very 'new'. Also in the vicinity of the hotel there is a lot of construction so you can't really stroll around.”