User Reviews for Doubletree Hotel Coconut Grove

Research User Reviews for Doubletree Hotel Coconut Grove (1-20 of 67)

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Oct 26, 2009 by Geoffrey from Palm Beach Gardens,FL
Overall Rating: 9

• We needed to change rooms and they immediately and nicely accommodated us.
• A $23 charge to valet park your car is absolutely and profoundly absurd.

“Beautiful location, some of the nicest hotel staff members I've ever dealt with, ultra clean rooms, little to no noise to be heard, and fantastic price for the room, not for valet, which was absolutely absurd and I refused to pay it and chose to park on the street. Television in the rooms need an upgrade though.”

Oct 12, 2009 by Joy from Stone Mountain,GA
Overall Rating: 10

• Although we had to pay for valet service, it was worth the money. The service was excellent and staff was very friendly and extremely helpful.
• Breakfast was not complimentary.

“I loved its Coconut Grove location. The view from the balcony was wonderful. The hotel was very cute and quaint and the staff was very friendly and accommodating. The maid service was also excellent.”

Oct 11, 2009 by Leonardo from Sarasota,FL
Overall Rating: 5

• The staff is friendly.
• The carpet in the bedroom had a huge black spot. The bedroom was too small. No restaurant at the hotel. It is no located in a good zone.

“The carpet in the bedroom had a huge black spot. The bedroom was too small. No restaurant at the hotel. It is no located in a good zone to find a restaurant at night. The good thing regarding this hotel was the staff.”

Jun 24, 2009 by R Russell from Shady Side,MD
Overall Rating: 8

• Close to old family home.
• Needs so fix up work.

“Good people, good location, hotel needs some work,
beds are great.”

Apr 21, 2009 by Julie from Jay,FL
Overall Rating: 2

• Did not get double beds, had to pay for cot 2 nights, hit with $23 /day parking bill, and carpet was damp.

“Extra parking of $23 per day (on top of cot fee). There was not an adequate number of towels in the room based on occupancy, and I felt like the staff was treating me as a budget customer.”

Feb 9, 2009 by Stacy from Henderson,NV
Overall Rating: 10

• Friendliness of staff and willingness to help.
• Liked everything.

“Quaint, small hotel across the street from the Marina. Water view from upper floors. Clean, upper end towels. Cookies on a rival and any time you asked for more because you are totally addicted. We purchased a tin for the road. Bar in the lobby. Sitting area. Televisions on. Awesome bar tender. No need to leave. Great desserts. Would recommend this hotel over any we stayed at during our Florida vacation.”

Oct 15, 2008 by Travelor from Chicago
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• If you need a hotel that is in downtown, this is an option.
• It's old and busted.

“While the staff is very friendly, most are poorly trained. The hotel charges $30 for valet when you can park at meters literally across the street. The rooms are very old, with rattling doors and windows. Faucets, showers, AC all poorly maintained. Elevators frequently break down. Wireless is worthless and only select floors are wired. Rooms are facing the bay, and/or have a balcony.”

Aug 30, 2008 by Susan from Eufaula, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, friendly, good location.
• Pricy food items.

“I would stay at this hotel again. Rooms were clean, attractive and functional. Hotel staff was friendly and professional.”

Aug 28, 2008 by Mike from Pearland, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Clean spacious room, friendly staff. Great view of the pool and marina.
• Valet parking was the only option, at $23 a night, which closed at midnight.

“Nice hotel with friendly service. Rooms were well appointed and spacious; views from our balcony were great.”

Aug 13, 2008 by Martin from Brooklyn, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Great towels; amongst the best!

“Good furnishings; few choices on restaurant menu about cross the avenue from very good upscale grocery and good low cost fish restaurant and bar (Scotties); in Coconut Grove a very nice picturesque area; cleaning staff did good job on room but not the terrace.”

Jul 21, 2008 by Ned from Lexington, KY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• Cleanliness of the room and the view from the balcony was unmatched. Individual coffee maker was a bonus.
• The mandatory valet parking was not acceptable.

“We stayed at this hotel for one night due to its close proximity to Miami port. It is about 6 miles away. There is a local bar overlooking the marina right across the street that has fresh seafood for dining. The required valet parking fee was the only drawback to this hotel. The rooms are very clean (we had 2), the view overlooking the pool and ocean is beautiful and serene and the service is impeccable.”

Jun 28, 2008 by Arnold from Bradenton, FL
Overall Rating: 5
Cleanliness:[7] • Staff:[6] • Location:[7]

• Not much to like, except the balcony.
• No parking, valet parking only, food very expensive to dine in.

“This hotel deserve probably 1 half star.”

May 28, 2008 by Lynn from Glen Mills, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Our 1st room was very small but the staff moved us to a large room, beautiful.
• The elevator system is very slow.

“I would highly recommend this hotel. We had stayed at The Ritz Carlton on our last two visits to Coconut Grove and The Double Tree Hotel. For the money was excellent. I would stay there again absolutely. The location is excellent and the pool area was pleasantly very nice.”

Mar 24, 2008 by Ricardo from Orlando, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• The hotel provided a warm inviting experience from the warm cookie at check in to the soft bedding in the room.
• The view was terrible it faced an old apartment building, and the room was too small.

“The hotel staff is very friendly and the bedding and the furniture of the room was delightful for the price and the location.”

Mar 20, 2008 by Richard from Centennial, CO
Overall Rating: 9
Cleanliness:[9] • Staff:[5] • Location:[8]

• Very nice feel to facilities.
• Parking is a problem.

“This hotel is in a quiet but quite lovely area of Coconut Grove, away from the frantic pace of Miami. It feels like "Old Florida".”

Mar 18, 2008 by Jim from New York, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great location, friendly staff.
• Slightly older building.

“Great spot for staying the night in Miami if you're planning to head south to the keys. The location near the Coconut Grove outdoor mall was convenient. Outdoor pool and bar was clean and well maintained. Out room had a huge balcony with a view of downtown Miami.”

Mar 2, 2008 by Alison from Long Branch, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location, Location, Location. On the water and steps from Coco Walk, in Coconut Grove, FL.
• It felt a bit self service!

“A perfect choice for a business traveler! Easy and convenient without a ton of bells and whistles.”

Feb 13, 2008 by Amy from N Attleboro, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[9]

• The bed was so comfortable and everything was clean.
• The obligatory valet parking.

“I loved this hotel and it exceeded my expectations. The room was on the small side, but the king bed, the great facilities and the convenient location more than made up for it. My biggest challenge was that the only parking was valet which was a pain and an additional cost.”

Jan 30, 2008 by Izzy from New York, NY
Overall Rating: 6
Cleanliness:[7] • Staff:[9] • Location:[5]

• Cable television.
• Heating appeared to be broken. The gym was not a gym; it was a closet.

“Overall, a very nice place, though I would not call it upscale. I wasn't thrilled with this location. Oh, and their gym was deplorable. Two treadmills and a weight machine that was ghastly. The pool however was gorgeous, but the weather wasn't so that was no help. And the location was not where I wanted to be but that's my fault I suppose.”

Jan 25, 2008 by Matt from Akron, OH
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[7]

• Excellent feather pillows.
• Valet parking was $20 per night, and no other parking was available!

“If you want to be waited on hand and foot, and are willing to pay for it, this is your hotel. If you just want a place to sleep for the night, go elsewhere!”

Jan 24, 2008 by Rudy from Hallandale, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Name brand of hotel, location, cleanliness.
• Had to pay (high rate) for parking.

“The hotel is in a great location, the rooms are very attractive and the staff was very friendly down to the valet parkers. On the downside, for parking you only have the option to valet your car for an additional $20 per night or to pay over two dollars per hour at the parking meters across the street.”

Jul 15, 2007 by Rob from College Station, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• Excellent breakfast, great location.
• Rooms fairly small.

“Good value for the money. Friendly staff and clean.”

Jun 30, 2007 by Curt from Miami, FL
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location, convenience and friendliness of staff.
• Better TV.

“It's a good clean friendly classy hotel.”

Jun 25, 2007 by Nour from West Palm Beach, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, comfortable, good location.
• Only valet parking available.

“Excellent option, just disregard of only valet parking available.”

Jun 12, 2007 by Carlos from Miami, FL
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[9]

• Excellent location.
• Staff in front desk looked like they were not doing there job to the best of there abilities.

“Location. The best. The rest of the experience is average.”

May 14, 2007 by Jodivasquez from Miami, FL
Overall Rating: 4
Cleanliness:[3] • Staff:[7] • Location:[10]

• The cookies were good.
• The room was outdated and small.

“I was extremely dissatisfied with this hotel stay. I have stayed in Howard Johnson hotels with more class. The room was old, the air conditioner was old, and smelly and drippy. It was a musty room, and a musty floor. In fact, after I checked in and went to my room, I came back by the front desk and asked to be changed to a non smoking room, or a non smoking floor. I was disgusted to find out that it was not a smoking room, nor a smoking floor, that the musty old smell was just that, musty and old. This is not the quality I would expect from a Hilton hotel, I have stayed in plenty in my life, and several in the past year. I was very disappointed with this stay, and would like to be contacted so that I can speak to someone regarding this dissatisfaction.”

Apr 5, 2007 by Charles from Miami, FL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• My hotel experience exceeded my expectations.
• Not applicable.

“This is my 3rd opportunity to stay at the double tree hotel in coconut. I continue to be impressed by the friendliness and professionalism of the hotel staff and the ambience of the facility. The rooms are comfortable and immaculate. Sleeping on the bed mattress is like reclining on a cloud.”

Apr 4, 2007 by Brian from Oak Park, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Located in a nice residential area of Miami. The free 'welcome' cookies was delicious.
• Valet parking is $20. Small bathrooms. Slow free Internet.

“This is a nice hotel if you want to stay in the relaxed chic area of Coconut Grove. It's in a residential area so not many shops within walking distance. Also, it's easy to find street meter parking for overnight to avoid the $20 valet charge. Rooms were nice with balconies. There is a tennis court too! Free Internet is slow. Ice machine only on the 1st floor. Bathroom is small.”

Mar 13, 2007 by Rosa from Crossville, TN
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• It was a beautiful area and I felt safe.
• Everything is so tight (close together).

“For what I needed this was fine and I guess this is just a pricey area but I have stayed in much nicer hotels for half the price but all the motels in this area were expensive so I was pleased with the choice we made.”

Mar 8, 2007 by Sam from Sarasota, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Liked security, accommodations and comfort.
• There was no place to put a travel bag in the bathroom. Also, no warning about $20 valet parking.

“Overall good service.”

Mar 5, 2007 by Adam from Amherstburg, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Pool deck and outdoor bar, and balcony off my corner room were great.
• No fridge in my room.

“Overall a really good experience.”

Feb 23, 2007 by Val from Philadelphia, PA
Overall Rating: 7
Cleanliness:[10] • Staff:[5] • Location:[8]

• Nicely decorated.
• Hotel has no heating system. Usually don't need it in Miami, but it was a little cold.

“Small room. Was pushy about garage parking. Had balcony that overlooked outdoor bar. Was quiet because it was cool outside, but I¿m not sure how noise level would be if it were warmer. Was clean and they give you cookies a check-in. Would stay there again.”

Jan 17, 2007 by Ann from Decatur, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Comfortable furnishings.
• Repairs on small items in rooms.

“Staff was very attentive and accommodating. Requests for minor repairs in room (smoke detector, towel bar, running toilet) were done quickly. Rooms were comfortably furnished. I would come back.”

Dec 29, 2006 by Laurette from Indianapolis, IN
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Clean & comfortable bed.
• Only have valet parking, cost too much.

“A nice 3 star hotel.”

Dec 28, 2006 by Sergey from Bethesda, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Convenient location.
• Room is little bit too small.

“Convenient location close to i-95 which is important if you have a car. Walking distance to shopping & dining. Having a car means that you have to add valet parking cost to the final price as parking meters around the hotel are 24/7.”

Dec 28, 2006 by Ademola L. from Shaker Heights, OH
Overall Rating: 2
Cleanliness:[6] • Staff:[2] • Location:[7]

• The cookies at check in.
• Rude and apathetic staff who ignored our requests for maintenance.

“I will not be staying at this hotel in the future. It was nowhere near a 3 star hotel. The staff was apathetic and never responded to our requests about non-functioning lights in the room, even though we called everyday. The room was not attractive and the decor was drab. The bathtub had a stain in it. I was very displeased with my experience.”

Dec 26, 2006 by Mingqin from Tulsa, OK
Overall Rating: 4
Cleanliness:[5] • Staff:[6] • Location:[8]

• Neat room.
• Lack of parking space.

“We had to leave earlier. We hope they could provide free parking space for its guests.”

Dec 21, 2006 by Fletch from Houston, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[8]

• Plenty of helpful staff.
• Restaurant / Room service unavailable 30 min. before stated closing time.

“Nice looking, well maintained hotel with very friendly staff. In a picturesque area with water and marina views from the restaurant and pool. Excellent breakfast buffet that was reasonably priced for a hotel. My only issue was that I checked in 45 min. before restaurant / room service closed and was unable to get an answer on the phone and there was no one at the host stand in the restaurant when I went downstairs. I could hear people cleaning in the back, when I asked busboy if the restaurant was open he said technically yes but that the kitchen was closed. There was nothing else open within walking distance so I made due with the vending machines at a 3 star hotel at 10:30 at night.”

Oct 28, 2006 by Eric from Norcross, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Convenient location, walking distance to shopping, dining, etc.
• Exterior could use paint.

“The room was very comfortable; the staff was helpful and friendly. This hotel is within walking distance to nightlife, dining, shopping. The area around the hotel felt safe. Coconut Grove is an upscale Miami suburb.”

Oct 25, 2006 by Donell from Windermere, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• View of bay.
• Parking $19, small room next to elevator, tried to send us to Hampton Inn Overbooked.

“Decent hotel in great location. I bartered for free parking since they only had full beds left.”

Oct 23, 2006 by Ron from Barrington, IL
Overall Rating: 5
Cleanliness:[7] • Staff:[9] • Location:[6]

• Polite staff.
• They had double full size beds instead of double queens.

“Our room was small and confining. The beds were small. Bathroom was small. Nice people though.”

Sep 27, 2006 by Fred from Miami, FL
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[5]

• I liked that it had a balcony and was very spacious.
• There was a foul odor in the hall way outside the room.

“The hotel is very nice in a good location and has plenty of balconies.”

Aug 30, 2006 by Tim from Punta Gorda, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Good location and amenities, friendly staff.
• Was not offered balcony room or room with a view, room was small, hotel should offer other parking options besides valet.

“This was a generally clean and nice hotel in a great location within the Coconut Grove area. The staff was helpful and friendly. Room was nicely furnished but very small.”

Aug 21, 2006 by Carolyn from Harrison, OH
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Beautiful view of the bay outside our window.
• No free coffee in mornings. Food and drinks are very expensive.

“The hotel is very clean and bright. The staff is very helpful and polite. Rooms are clean and updated. The pool area is nicely kept. No free breakfast or other happy hours events.”

Aug 5, 2006 by Morgan from Gulf Breeze, FL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Hotel staff greeted us warmly and advised us of free (metered) parking available from 10PM to 10AM.
• Valet service is costly and may be the only option available during busy times.

“We came to Miami to pick up a 26 foot sailboat so staying on the 11th floor with a view of the marina at Biscayne Bay and all the sailboats moored in the bay was truly beautiful.”

Aug 5, 2006 by Dv from Tampa, FL
Overall Rating: 1
Cleanliness:[7] • Staff:[3] • Location:[7]

• A Simple Hotel with out any frills But is clean.
• Hotel staff were not at all able to handle a reservation issue we had. Very Bad Experience.

“Hence they asked us to make a new reservation for double the price with out even trying to fix it on their side, even after I showed the printed copy of reservation. This all happened at 12 in the night on a Friday Double tree didn't have an open help desk. On top we had a useless front desk person. Finally next morning before my overseas flight, I had to call the hotel central customer service. And there seems to be a system glitch which prevented the reservation in the central system appearing in the hotel's local system. But they are very poor in handling the situation. They told me that they will investigate it on Monday and I have no idea what is going on now. They said they will email me while I am abroad but hadn't done so far.”

Jul 28, 2006 by Nicole from Venice, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great room.
• Overpriced restaurant.

“Great place to stay!”

Jul 28, 2006 by Stuart from Key West, FL
Overall Rating: 2
Cleanliness:[8] • Staff:[1] • Location:[8]

• Nice beds.
• Poor quality staff - unfriendly.

“The staff at this hotel was unfriendly and unaccommodating. Didn't honor our reservation request or make any attempt of accommodate my family. Beware.”

Jul 20, 2006 by Kirsty from Cleveland, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, pleasant and hospitable staff.
• sometimes the valley parking attendants were not as attendant as they could/should have been.

“Highly recommended.”

Jul 15, 2006 by Yehoshua from Miami Beach, FL
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[7]

• Close to coconut grove.
• Parking is too expensive, tiny rooms.

“N/A”