User Reviews for Omni Colonnade Hotel

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Dec 1, 2009 by Wendela from Naples,FL
Overall Rating: 9

• The additional price for using their garage nearly empty was excessive!

“Enjoyed it.The Hyatt where we stay most of the time has better parking though.”

Sep 10, 2009 by Nivaldo da Silva from Rego Park,NY
Overall Rating: 10

• Perfect bed, clean room, and very good food.
• Valet $20 and the Internet $12.

“Probably One of the beautiful hotel that I stayed. I travel about 5 times year around the world and it's one of the tops 5!”

Aug 31, 2009 by Lisa from Villanova,PA
Overall Rating: 10

• The staff stands out the most. Extremely friendly and helpful. Umberto is amazing!

“Beautiful decor, extremely comfortable sleeping accomodations, great staff (very attentive and willing to help)”

Aug 7, 2009 by Syliva from Parkville,MD
Overall Rating: 9

• Nice friendly staff and old yet upscale feel. Rooftop pool.
• No shuttle service to airport of seaport. Expensive restaurant a lack of variety.

“I think this was a very nice hotel. It was clean the staff was friendly and accommodating. I loved the pool and the location was good if traveling without a car,it was a nice area if you wanted to walk. Unfortunately even though my kids were pleased, this is not a location for kids.”

Jun 8, 2009 by Pedro from Woodhaven,NY
Overall Rating: 10

• Everything.
• Parking should be included even if it was charged extra.

“It's just wonderful.”

May 28, 2009 by Sherry from Rockledge,FL
Overall Rating: 10

• The room was great - the staff were great.

“This hotel was in an amazing location and the rooms were great. Walking to great shops and restaurants.”

Apr 22, 2009 by Sharon from Neptune Beach,FL
Overall Rating: 9

• Hotel parking was pricey.

“Conveniently close to University of Miami made this a good location when visiting our student.”

Apr 16, 2009 by Dave from Portsmouth,NH
Overall Rating: 10

• Staff was outstanding! The room was clean and very roomy. Good Location.

“Large rooms with nice views from the room and the pool balcony. Staff is very friendly and helpful. Free WiFi in the lobby if you don't want to pay the daily charge. Plenty of parking at hotel ($$) or at local city garages($).”

Mar 28, 2009 by Brandy from Owatonna,MN
Overall Rating: 10

• Upscale location, high end hotel.

“Really loved the room and the general location!”

Mar 22, 2009 by April from Waterford,MI
Overall Rating: 9

• Gorgeous and smelled wonderful!
• Housekeeping missed our room one day - make sure to remove DND sign from door early if you want room cleaned.

“It was beautiful and the staff was professional. There was a lovely, light fragrance upon entering this hotel. (Smoking is allowed in the covered, outside pool area which was nice for my smoker husband.) Budget about $25/night for the valet (or you can park yourself at meters along the street). Room was spacious and well appointed (we had a single level room - many here are 2 levels). Nice flat screen TV, lovely green tea scented soaps, marble bathroom (no exhaust fan and rather dimly lit), comfortable bedding and BIG windows to let in that Miami sunshine! We didn't use the restaurant or the small gift/sundries shop on the 1st floor. Overall this hotel is very nice indeed! And definitely a step or two above hotels such as Quality Inn, Red Roof, etc.!”

Mar 13, 2009 by Jeff from San Antonio,TX
Overall Rating: 4

• Size of the room.

“We weren't there long, but two problems with the hotel. First, our room was on the opposite side of the elevator so we had to listen to that all night and especially beginning early in the morning. Second, housekeeping knocked on the door at 8 the next morning. We had gotten in late the night before and my family was all still sleeping. Before we could answer the door, they were already in the room.”

Jan 9, 2009 by Brian from Oklahoma City,OK
Overall Rating: 9

• The staff was the best I have ever dealt with.

“Met every need. Proximity to airport, shops/restaraunts in Little Havana and travelling with 2 children required a special hotel. This hotel on the miracle mile went the extra mile. Great spot!”

Jan 4, 2009 by Roger from Gainesville,FL
Overall Rating: 10

• Spacious, clean, elegant. Very nice.
• A bit far from downtown or the beach.

“Overall very nice and definitely great bang for buck. Only downside is it is a bit of a hike to get to down town Miami or to the beach. The rooms are elegant, spacious, very comfortable, clean. Service is great. Parking is 20 dollars a day but we found street parking without much hassles.”

Dec 24, 2008 by Melissa from Sunrise,FL
Overall Rating: 10

• The hotel was beautiful, clean, and had a nice atmosphere for a romantic weekend getaway!
• The hotel parking is rather expensive but there are other places to park.

“Overall, this hotel met all of my expectations. The staff was friendly and helpful. The architecture and design was absolutely gorgeous, and it was located in a nice area in Miami. It is also very close to Coco Walk and the Miami Arena, so staying there was very convenient. I would definitely recommend this hotel to anyone and stay there anytime I am in Miami. All of the rooms are nice, spacious, and comfortable. I thought the parking fees were a bit expensive but there are other garages and meters nearby if you do not want to park in their garage.”

Nov 27, 2008 by Sophie from Doral,FL
Overall Rating: 8

• The location was central to shopping dining, etc.
• The bathroom was not four star bathroom. The hotel hosted weddings every night which meant chatter and doors slamming all night long.

“The hotel looks great. The bedroom was comfortable with great linens, pillows, etc. However, the hosting of weddings every night made sleeping difficult.”

Nov 25, 2008 by Ryan from Orlando,FL
Overall Rating: 9

• Clean and well taken care of.
• Parking is expensive, but to be expected in the city.

“Very clean rooms and common areas. The facility had a classy feel to it that complimented the room's character.”

Oct 22, 2008 by Nicole
Overall Rating: 10

• Close in walking distance to everything!
• Long ways to walk to room.

“This hotel is great to stay at for anyone. It is beautiful and close to everything! Would recommend this hotel to anyone!”

Oct 22, 2008 by Victor
Overall Rating: 9

• The pleasant atmosphere of the environment.
• Was not disappointed.

“The hotel met all my expectations and more. I would definitely recommend anyone to experience a night in this hotel.”

Oct 22, 2008 by heidi
Overall Rating: 10

• Beautiful and prime location in Coral Gables.
• Parking was expensive.

“The hotel was absolutely beautiful, everyone was helpful and nice. It's in a nice location and close to several restaurants. Be prepared to pay at least $20 for parking per day.”

Sep 10, 2008 by Carlos from Hampton, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• LCD TV's.
• A little difficult to find.

“Nice Westin Quality.”

Aug 28, 2008 by Arleen from New Rochelle, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location and spaciousness of the rooms.
• Housekeeping often forgot to leave washcloths and the hotel gift shop was rarely open.

“Overall, we thoroughly enjoyed our stay at the Westin Colonnade. The staff was extremely friendly and helpful and our room was very spacious, with extremely comfortable beds. The only negatives were that the hotel's gift/snack shop was rarely open and the housekeeping staff was somewhat careless in the way the beds were made (bottom sheets not tucked in) and in forgetting to leave washcloths.”

Aug 20, 2008 by Henrea from Pompano, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• The large room space and the two flat screen televisions.

“The room was totally awesome. It really made our vacation special. It had so much space and was really decorated nicely. The bathroom was also decorated nicely. The ambiance was incredible. This was truly a great stay!”

Aug 15, 2008 by Kevin from Bloomfield, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Wonderful spacious room.
• Valet only parking option.

“Great staff, friendly and helpful. Walking distance to everything one could need. Houston's and Flemings were great restaurants to have nearby.”

Aug 9, 2008 by Ann from Salina, KS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was clean, well appointed, well situated to restaurants.

“Friendly staff greeted us and got us situated in our room. They also provided us with a roll-a-way for our grandson at no extra charge.”

Aug 7, 2008 by Ciro R. from Kissimmee, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• All the employees were e very professional and helpful.
• Bathroom needs renovation.

“Excellent for business travelers, but no place and activities for children.”

Aug 5, 2008 by Karen from Louisville, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• It was very clean and the amenities were excellent.
• The walk from elevator to room was very lengthy.

“This was an excellent hotel. The room was very nice, the bed and linens were impeccable. The TVs were up to date and the amenities were great!”

Jul 10, 2008 by Bill from Haslett, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Friendly staff, extremely comfortable bed, great restaurants nearby.
• Nothing comes to mind, a good experience.

“Pleasant staff, good location with respect to shopping and dining. There are two very good restaurants on site including Mortons. The room service menu was limited as was the after hours menu. Valet parking was $22.00 per night reasonable for Miami. The rooms themselves were above average in size, very comfortable bed. Nice rooftop pool that was never very crowded in the 4 days I stayed at the Westin. I would stay at this hotel again.”

Jul 3, 2008 by Martha from Parrish, FL
Overall Rating: 4
Cleanliness:[8] • Staff:[7] • Location:[9]

• Fresh water at lobby. Hip appearance throughout the hotel.
• Impersonal. Not enough elevators - had to walk about a mile to room on opposite side of elevator.

“Great location. Should inform travelers with cars of parking fees. Only one set of elevators, meaning we had to walk for what seemed a mile to get to our room on the opposite side of the hotel. Pets allowed, yet so inconvenient to have pets because there are 13 floors and the walks are long before getting to a green area (of which there are none at the hotel - not even by the pool).”

Jun 6, 2008 by Nathalie from Miami, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• I loved the Bed heaven and the freshness of the room!
• That you can't control the air condition yourself.

“I was pleasant to stay there!”

Jun 2, 2008 by Stephanie from Palm Beach Gardens, FL
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[7]

• The decor was beautiful.
• The set up of the hotel is weird. Very long and winding hallways. Took about 20 mins. to reach the elevator.

“The hotel was very nice. The lobby and main area was gorgeous and very clean. Some of the staff did not speak any English which made it difficult to communicate with them. Overall, the help staff was good. The rooms were a very nice size but were ruined with really old, run down chairs. It was an enjoyable experience!”

Jun 1, 2008 by Steve from Londonderry, NH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent location in Coral Gables, the best room I ever stayed in, extraordinary weekend.
• Nothing.

“This is an upscale 4 star hotel in the best location in Coral Gables. It is a classic gem in a classic setting.”

May 30, 2008 by Rajesh from Nashua, NH
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Ambience and nice bed.
• No spa or good pool, room was just ok not 4-start.

“The lobby staff and concierge were very helpful but hotel is not 4-star. Hallways are narrow, no spa or good pool.”

May 21, 2008 by Pankaj from Los Angeles, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Good customer service and caring.
• They need more support staff in odd hours, specifically late night.

“This is one the best hotels I have been in North America recently. Highly recommended.”

May 16, 2008 by Allan from Old Westbury, NY
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[7]

• Good central location.
• Small pool; single elevator far from rooms; two separate elevators to exit hotel.

“Best for the business traveler. Large, clean, comfortable rooms. Internet access by payment only. Close to all area restaurants and downtown shopping. Inconvenient to enter and exit hotel- requires one elevator from street level to lobby and a second from hotel lobby to room. Only one bank of elevators that are located from many of the rooms in different wings. Small but clean pool and pool area.”

May 5, 2008 by Jennifer from Galveston, TX
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[8]

• The staff was very friendly and helpful!
• Parking was $22/day.

“It was very nice and elegant. Would be great for anyone to stay at. I enjoyed it very much, especially the staff! They were very friendly and helpful!”

Apr 29, 2008 by Ahmad from Central Valley, NY
Overall Rating: 0
Cleanliness:[5] • Staff:[9] • Location:[6]

• Very friendly concierge.
• Room furnishings and bathroom fixtures old.

“Not a good choice if you are traveling with family on spring break (as we did), far from all the `touristy' things that we wanted to do, parking was about $25 a day (with tax) rooms old, housekeeping did not do a good job of cleaning, also a very noisy location.”

Apr 15, 2008 by Paula from Seabrook, TX
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[7]

• Rooms were spacious and bed was very comfortable.
• Mold on shower curtain.

“The hotel was trendy and the rooms were spacious. The bar/restaurant area was upscale. Within walking distance of shopping and restaurants. Housekeeping in the bathroom needs to be improved but overall we enjoyed our stay.”

Apr 2, 2008 by Ramon from Royal Palm Beach, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Housekeeping staff was very friendly/room service was great!
• Female valet attendant was very rude!

“My stay at this hotel was wonderful. The room was nice and the hotel was clean. The housekeepers did a wonderful job and were very friendly. The only negative encounter that I had was with a female valet attendant. She was very rude, not once, but several times. She even had the nerve to yell at me when I first arrived at the hotel, telling me to park down the road. I think she's accustomed to yelling at her staff, so she thought it was OK to yell at me - which was not!”

Mar 29, 2008 by Eiran from Lenox, MA
Overall Rating: 7
Cleanliness:[10] • Staff:[7] • Location:[9]

• Room was very nice, comfy bed.
• Internet was not working, nor phones.

“I have stayed in better Westins.”

Mar 28, 2008 by John from Pensacola, FL
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[6]

• The bed is awesome; the rest of the hotel was nice too.
• Labyrinthine hallway from elevator to room. Never ending.

“Nice 4 star with some minor imperfections, but very nice overall and extremely comfortable. Anyone wanting to stay in the Coconut Grove area should give the Westin some consideration.”

Mar 27, 2008 by Daniel from St-Jerome, QC CA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• The service and the personnel are excellent. The hotel very clean, is well maintained and it is located close to several good restaurants.
• There is no parking available and if you have to enter and to leave you must entrust the car to the service of valet and it is not user-friendly.

“It is not a hotel 4 stars as indicated I already saw better in one 3 stars. At most it is one 3 stars and half”

Mar 23, 2008 by Morgan from Raleigh, NC
Overall Rating: 3
Cleanliness:[5] • Staff:[5] • Location:[5]

• Lobby, location.
• Pool, parking, and rooms.

“Good hotel for a business traveler, but definitely not for leisure. Parking is expensive ($20 a day or $22 for valet), the pool is small, and there are no extras to make your stay more comfortable. The room was clean, but the sheets were rough and the bed wasn't great. The cleaning staff replaced the soap/shampoo/conditioner one time in 4 days, the room was not cleaned until late afternoon, and there is no breakfast included. Coral Gables is a cute area, but the shops and restaurants close early, and most of the restaurants are chains.”

Mar 14, 2008 by Dan from New York, NY
Overall Rating: 8
Cleanliness:[9] • Location:[6]

• Grand and well-maintained lobby.
• Room, while large, comfortable, and clean, belied one or two maintenance issue.

“Very impressive entry-ways. Good service -- management preemptively compensated our late night room service after the delivery was delayed. Located in a fairly commercial district, which appears recently developed and clean, but which lacks culture or destination restaurants/bars. A resident of this hotel would definitely be driving to South Beach, etc. for evening entertainment.”

Feb 27, 2008 by Mel from Port Orange, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• The bed and sheets were luxurious and comfortable.
• Jackhammering on Saturday morning from nearby construction. Lobby not on lst floor.

“All in all we enjoyed a relaxing and quiet stay in very charming Coral Gables. We really enjoyed the short walks to shops, quaint cafes, and Miracle Mile. The building is not new, but the room was very clean and tastefully decorated with contemporary flair which included a large flat screen plasma TV. Bedding was quite comfy with great linens. Staff were all polite and nice.”

Feb 20, 2008 by Cj from Hampton, NH
Overall Rating: 8
Cleanliness:[7] • Staff:[6] • Location:[8]

• Room was great, really great.
• Layout within the other business.

“Very nice rooms and great furnishings. The overall hotel layout is different, but overall no problems.”

Feb 13, 2008 by Max from Miami, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• Great location and very nice design.
• Staff was nice, but not as good as other top hotels.

“Great facility and location in the middle of Coral Gables.”

Feb 13, 2008 by Tami from Naples, FL
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• The roominess, quality and the bed.
• Almost everything on the television was pay per view.

“The hotel was gorgeous inside. The parking staff was prompt, courteous and helpful. It was very convenient for anything in Coral Gables.”

Feb 13, 2008 by David from Gulfport, FL
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[5]

• The bed.
• Noisy, poor planning and no regard for other guests.

“Room was not ready on time, no bath mat in bathroom and could not get one. Room did not get made up second day until 5:30 PM. Had to get new keys the second day because they did not work at 1AM. Cigar smoke in hall ways. No newspaper in morning. Ice machine was out of order and could not get ice. Shelf in closet had not been cleaned in years. Room was shabby. paint peeling. walk ways were dirty. Loud wedding going on both days to all hours of night which made sleeping impossible.”

Feb 11, 2008 by Chris from Baton Rouge, LA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Proximity to things and comfort.
• Not on beach.

“Clean, comfortable room, friendly staff.”

Feb 8, 2008 by Maryann from Leawood, KS
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Location, friendly staff.
• Sheets are thin and too small so are crumpled up by morning.

“Excellent hotel in very convenient location. Decor is classic and in good shape. Staff is plentiful and extremely friendly. Nice bar area, often w/live music and lots of couches and chairs for just relaxing, even if you don't drink. Towels are small and a little thin. Sheets are not crisp, rather thin & small so by morning they are uncomfortably crumpled underneath you. Linens about my only complaint with this otherwise excellent hotel.”