User Reviews for Holiday Inn Miami International Airport

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Apr 27, 2008 by Christine from Imperial, PA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[7]

• Free shuttle bus that took us from the airport to hotel, and from hotel to cruise port.

“This hotel was perfect for the short stay. Hotel staff was friendly and the room was clean. Also, it was very convenient, as it is located approximately 2 miles from the Miami Airport. The only complaint that I have is about the pizza delivery menu that was slid under the door. We ordered a large cheese pizza from 1 of the 2 menus (that were slid under the door of our room), and when the pizza arrived, they said it was $17.95, but it was supposed to be $11.50.”

Apr 23, 2008 by Joyce from Delta, CO
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Close to airport with shuttle.

“This is a ok hotel nothing fancy. We just stayed 1 night after our cruise. Was ok for that reason but would not stay any longer. The shuttle was good.”

Apr 20, 2008 by Lori from Freehold, NJ
Overall Rating: 4
Cleanliness:[7] • Staff:[9] • Location:[7]

• Security was terrible and common area was dirty.

“A pizza delivery man knocked on our door on the 3rd floor at 3:30AM. He had the wrong room. I asked at the front desk about security and found it to be very lax, if there was any at all during the night. I filed a complaint with the front desk clerk who told me she would alert the manager but I don't know if he was told or not.”

Apr 20, 2008 by Victoria from Bexley, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• The staff was friendly.
• The rooms and hallways are dated and need a bit of a facelift.

“It was conveniently located next to the airport which was my main goal.”

Apr 19, 2008 by Lillie F. from Hampton, GA
Overall Rating: 3
Cleanliness:[6] • Staff:[3] • Location:[7]

• Clean linen and convenient to the Miami Port.
• Not customer focus. We could not get a shutter from the airport in a timely manner and could not get anyone to answer the phone at the hotel.

“This hotel is convenient to Airport and Ports; however, the personnel do not speak or understand English enough to satisfy the English speaking population.”

Apr 18, 2008 by Robert from Doral, FL
Overall Rating: 2
Cleanliness:[2] • Staff:[5] • Location:[10]

• Only the location.
• Did not like anything.

“It is the worst hotel I have stayed in the past 10 years or more.”

Apr 17, 2008 by Brent from Warsaw, IN
Overall Rating: 4
Cleanliness:[4] • Staff:[8] • Location:[5]

• Exercise room and pool.
• Hotel was dated and tired.

“This hotel has had no renovations in years. Everything looked old and dated. Front desk staff was very nice. I would not recommend this hotel to anyone.”

Apr 16, 2008 by Chuck from Oak Bluffs, MA
Overall Rating: 2
Cleanliness:[2] • Staff:[6] • Location:[2]

• Staff was accommodating and shuttle bus was timely.
• There is no way this should have been considered a 3 star hotel.

“This is an economy hotel only! I would not recommend it.”

Apr 13, 2008 by Moe from Naperville, IL
Overall Rating: 2
Cleanliness:[2] • Staff:[5] • Location:[8]

• Location.
• Old hotel, rusty smell, A/C too noisy, dirty carpets, so on.

“This is a 2 star moderate hotel. Except the location, everything else is not to the 3 star level. Carpets are old and there is a rusty smell in the hallway. Overall this hotel needs a major renovation work.”

Apr 13, 2008 by Stephen from Boca Raton, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[5]

• Flat screen in the room.
• Nothing nearby.

“Free shuttle to the port of Miami, free shuttle to the airport, flat screens in the room.”

Apr 13, 2008 by Sally from Big Oak Valley, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[7]

• Staff nice and helpful.
• Took a while to get a shuttle from the airport.

“Friendly staff, good for overnight stay when flying in and out of Miami International. Older and a little tired looking but clean enough.”

Apr 10, 2008 by Renee Y. from Chicago, IL
Overall Rating: 4
Cleanliness:[3] • Staff:[5] • Location:[7]

• Free parking.
• Hotel is old.

“The hotel is old. Guests got stuck in the elevator. Outsiders has easy access to the hotel.”

Apr 10, 2008 by Luis from Stratford, PE CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location.
• Décor.

“Close to the airport. Common areas and room decor were not particularly attractive.”

Apr 7, 2008 by Marguerite from Sidney, BC CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• Updated furnishings and TV.
• No food facilities after 10 pm.

“The only thing that was of and concern was that the shuttle only went every half hour, it would be better if the shuttle went more often.”

Apr 7, 2008 by Pam from Minot Afb, ND
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[9]

• The room décor.
• The common areas were shabby and the hall carpets dirty. Ice machine on one floor for a 16-floor hotel.

“The staff made me wait until 4 pm. to check in even though they were checking in their other customers. I got the feeling they were waiting to give me the least desirable of the remaining rooms. I was happy with the room. It was nice but did not face the ocean. However, the hall areas we shabby and dirty. The lobby was very large and appeared nice but when I looked closer the ceiling tiles over the check-in desk were dented and pushed up. Parts of the front of the desk were missing. It looked shabby. I don't think this hotel is 2.5 stars.”

Apr 7, 2008 by Tom from Lewisburg, PA
Overall Rating: 7
Staff:[8] • Location:[7]

• Close to the airport very convenient for business.
• Older.

“Hotel is within 1 mile of the airport which is very convenient. Staff was friendly and the room was clean. Restaurant was very good.”

Apr 4, 2008 by Bridget from Sugarloaf Key, FL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• The staff was fantastic and the food was fantastic, no really.
• Everything was superb.

“The staff was very helpful. The service was impeccable and the room service correct and friendly and the food was a pleasant surprise. We were in Miami on business and never expected this treasure in an old Holiday Inn. It was a very pleasant surprise. The hotel and its staff placed us in a good mood for our meeting and its success. We thank them for this small gem in this hurried and unforgiving world.”

Apr 3, 2008 by Brian F. from Seattle, WA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Easy access to airport, reliable Internet access.
• Isolated from stores and restaurants.

“Functional but a bit dreary. Would have been nice if there were other restaurants besides a Burger King and Polo Tropical within walking distance as I had no car.”

Apr 1, 2008 by Sherilyn from Bothell, WA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• Convenient, friendly, clean.
• 'Worn out'.

“The staff was friendly and helpful, and everything felt and looked clean. Our room had lots of very poorly done patch work on walls, ceiling, tile as well as hairdryer broken off wall and light switch plate askew. 'In the day' I'd guess it was very nice.”

Mar 31, 2008 by Jeanne from Macungie, PA
Overall Rating: 2
Cleanliness:[2] • Staff:[5] • Location:[4]

• The free internet service was great. I was able to print out my boarding passes with no wait or hassle.
• Repeated clogged toilet, used soap, noisy guests past midnight, cleaning not up to par.

“As we arrived a large budget rental truck was parked in the drop off area and the shuttle for Holiday Inn was there too. The driveway to unload was unusable. The truck was allowed to be parked there for the duration of our stay. Our toilet was clogged and someone came to fix it however, it was still clogged when we went to use it and we had to call the desk again for service. This delayed our leaving for our evening plans. The public toilet on the main floor was also clogged. Seems they have a plumbing problem. Guests across from us and next to us were allowing their young children to run around the halls crying and carrying on. They kept us awake from about 11 pm until 1:00 am. We had to be up by 4:00 am for an early flight. Our wake-up call was for 4 am and we weren't called until 4:15 am. Not an overall good experience for us. The cost was high for this kind of result.”

Mar 30, 2008 by Jan from Flkagstaff, AZ
Overall Rating: 4
Cleanliness:[3] • Staff:[4] • Location:[2]

• Quiet, even though close to airport.
• Could not really walk to anything bad location.

“Although it was close to the airport, there was really no where in close proximity to eat or visit, and the highways made it difficult to even walk about. The room was clean, but a bit run down for the rating it got.”

Mar 29, 2008 by Jeff from Windsor, CO
Overall Rating: 1
Cleanliness:[1] • Staff:[4] • Location:[3]

• Close to airport.
• Smelly, noisy, not at all at star level.

“I absolutely would not recommend this hotel to anyone else. It was smelly, it was outdated, it was noisy (especially the air-conditioning vent), it was moldy, it was cramped and it was generally the most uncomfortable hotel I've stayed at in some time.”

Mar 29, 2008 by Robert from Tiverton, RI
Overall Rating: 3
Cleanliness:[5] • Staff:[9] • Location:[4]

• Nice beds and pillows.
• Bathroom walls, rugs, paint-lobbies too old, paint!

“Close to airport, rooms lobby and halls are nasty, old bathrooms w/ no vents, nice bedding, nice front entry area, and nice people.”

Mar 28, 2008 by Indy B. from Vancouver, BC CA
Overall Rating: 5
Cleanliness:[3] • Staff:[8] • Location:[7]

• Friendly staff; accommodated my request for room change.
• Room did not meet my expectations: dirty bathtub, felt unsafe (ground floor, back of hotel, near alley/garbage).

“Due to flight delays, I arrived at hotel later than expected (10 pm); dining room closed & room service longer available. I was disappointed by my room: dirty bathtub, likely the worst room in the hotel (1st floor, back of hotel, off of alley/garbage area, dark, creepy). I was however, pleased with staff response to my request for another room. I was moved to the 8th floor - room was clean and pleasant.”

Mar 28, 2008 by Ernestine K. from West Palm Beach, FL
Overall Rating: 5
Cleanliness:[6] • Location:[8]

• The free internet.
• Well, first to last night in this hotel, I had to sleep at parties going on.

“well two bad experience, 3 nights of party, all calling and complaining, no help, second, my mother in-law fell in the front of hotel on there step broke her hip, the manager say" well I cannot do nothing about that thats the law which says that all the steps should be the same dark color, while picking my mother in-law up, there were 3 other people that slipped on the same step, no sorry or nothing. We had to borrow from a guest who helped us a wheelchair. I am here in this hell hole for 3 more nights, having not heard from no one. I would never like to stay here again. Thank you.”

Mar 26, 2008 by Jean from Lewiston, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location.
• Music in restaurant was much too loud.

“I'd recommend this hotel. It's very near the Miami Airport, their shuttle is convenient.”

Mar 26, 2008 by Sean from Stoneham, MA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[10]

• The staff at front desk was very helpful, bed was great.
• Hotel very outdated rooms, lobby, restaurant, snacks and fruits in lobby had flies on them.

“This hotel is good if you want a clean bed to stay in. If I were staying for more than 3 nights I would spend more money for something on a higher grade. Don't expect much. Also if you rent a car from there, the guy is only there on limited time so if you miss him youre stuck.”

Mar 25, 2008 by Lea from Stillwater, OK
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[7]

• Close proximity to the airport and reasonable rate.
• The driver of the shuttle bus seemed more helpful to people who spoke Spanish and those who had tips on hand.

“A comfortable hotel close to the airport.”

Mar 24, 2008 by Brenda from Winnipeg, MB CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Close to the airport.
• At train during the night kept me up.

“Friendly staff. A bad smell in the hallway.”

Mar 24, 2008 by Lisa from Phoenix, AZ
Overall Rating: 6
Cleanliness:[10] • Staff:[10] • Location:[4]

• The staff and free transportation. Handicap accessible.
• Our beds were hard.

“The beds were hard and there were hardly any places around to eat. We had to walk across a busy freeway to get to any restaurants. The hotel restaurant was overpriced and that is why we chose not to eat there.”

Mar 23, 2008 by Linda from Lancaster, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• The staff was very helpful and the bed extremely comfortable.
• Did not have a continental breakfast included in price.

“Close to hotel, very comfortable bed, and a morning newspaper!”

Mar 22, 2008 by Jeff from Jacksonville, FL
Overall Rating: 4
Cleanliness:[3] • Staff:[2] • Location:[8]

• Can't think of anything.

“The worst Holiday Inn I have ever stayed in. Can't believe it's still a Holiday Inn as poor as the overall hotel quality is and the "don't give a crap" employees.”

Mar 21, 2008 by Francisc from Houten, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very clean and comfortable room, free shuttle from airport, free shuttle to cruise, friendly staff.
• Some traffic noise because the hotel is wedged between busy roads but rooms are well insulated against noise.

“Very clean and spacious rooms (our part of the hotel had been recently renovated), friendly staff. Nice lobby with comfortable chairs. Free shuttle from the airport and free shuttle to our cruise ship. Some traffic noise because the hotel is wedged between busy roads but rooms are well insulated against noise. I would definitely return to this hotel.”

Mar 21, 2008 by Joe from Rockford, MI
Overall Rating: 3
Cleanliness:[1] • Staff:[6] • Location:[3]

• The front desk staff is helpful.
• Seemed Dirty and outdated. Needs to be renovated and cleaned.

“This hotel is close to Miami Airport. Access to the hotel is difficult from the main road. The hotel is dirty and furnishings are outdated. You can tolerate it for a night, but stay somewhere else if you can find a similar deal.”

Mar 18, 2008 by Jd from Bend, OR
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• Restaurant and staff were wonderful.
• Our room was next to a door than opened and slammed shut all hours of the day and night.

“That room was so noisy, but we were so tired from our trip I didn't have the energy to complain...but, I was awakened several times by the slamming of a door in close proximity to the room. The room decor was dated. The room was dark and the window opened into a wall with another window that looked into our room so we kept the shades closed.”

Mar 17, 2008 by Sara from Gloucester, MA
Overall Rating: 4
Cleanliness:[3] • Staff:[5] • Location:[1]

• It is old. The location.

“It's old. Not a 3 star, more like 1.5 star.”

Mar 16, 2008 by Ina from Jamaica, NY
Overall Rating: 5
Cleanliness:[3] • Staff:[7] • Location:[7]

• Not much.
• It was run down.

“The problem with this hotel was that it was run-down. For the same price, we've gotten far better in the same Miami location twice before within the past year.”

Mar 15, 2008 by Melody from Dacula, GA
Overall Rating: 4
Cleanliness:[4] • Staff:[6] • Location:[6]

• Transfer to places, off course expects to tip each and every time.
• Cab service cost me $20 to go 1-1/2 miles to bank.

“I would not recommend this hotel to friends that are traveling. I was very disappointed in the room quality.”

Mar 15, 2008 by Steve from Shakopee, MN
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[9]

• Close to airport.
• Needs some updating.

“Great value if you're looking for a cheaper place to stay.”

Mar 13, 2008 by George from Atlanta, GA
Overall Rating: 5
Cleanliness:[3] • Staff:[4] • Location:[6]

• Good location.
• Room back of hotel with view of construction supplies. Hallways dirty walls. Staff unfriendly.

“Desk staff unfriendly. Room located in back of building view of construction supplies. Hallways dirty walls. King bed made with two twin sheets. Good location for major streets and airport access. Cost excessive to value of hotel appearance, room details, and staff attitude.”

Mar 13, 2008 by Kevin from North York, ON CA
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[3]

• Nothing at all.
• Bad service, bad rooms, poor check in.

“They check in took forever, no smile. We left without checking in and came back at around 11 pm to check in, I got into my room with my wife and 5 year old sun, the hallways were dirty so was the room. Anyways I didn't care that much, but when I entered into my room the room smelled like 20 day old ashtray. Disgustingly strong. I called reception right away and asked the man (possibly a manager) to move me to a none smoking room coz I cant sleep in a room with a heavy smell of cigarette, he said no he can not ( without even checking) he said. I said I understand the condition of the hotel is poor and iam not complaining, just the smoke wont let me sleep... he said there is nothing he can do. we sort of slept through the night and left the hotel early morning.”

Mar 13, 2008 by Kelly from Swansea, IL
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• Clean, good sized room, and close to the airport.
• No soda vending machine and was forced to have guy bring luggage to room.

“I would definitely recommend this hotel. It was clean which is very important to me. It was right next to the rental car place. It was in a great location to catch an early flight in the morning. The only thing that I didn't like was that there was no soda machine. There was only a little shop to get soda which isn't always open. The other thing that I didn't like was that the bell hop forced his services on us. I could see you having to use him if it was a fancy hotel. Overall though it was great.”

Mar 13, 2008 by Steve from Yakima, WA
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[2]

• Shuttle service.
• Shuttle service from airport to hotel was horrible.

“The hotel told us that a shuttle runs from the airport to the hotel every thirty minutes. We waited for an hour and a half for the shuttle. Once at the hotel they had a shuttle/tour service that would take you anywhere you wanted in the Miami area for a fee. The hotel is not located near anything, except a strip club and a burger king. The hotel itself had large rooms but they were older with few amenities. We did like the free Wi-Fi internet.”

Mar 13, 2008 by Chris from Winnipeg, MB CA
Overall Rating: 6
Cleanliness:[9] • Staff:[7] • Location:[9]

• Good location and clean.
• Appearance. This hotel needs to be updated (renovated).

“Good location, clean and we felt secure. The hotel is in need to major updating. Also we were disappointed that we didnt know about the time change until the next morning when we were leaving for our flight. Luckily I had my blackberry! A notice under our door would have been a great service to us - their notice was left on the front desk later that day after we checked-in.”

Mar 12, 2008 by Ginny from Little River, CA
Overall Rating: 2
Cleanliness:[1] • Staff:[4] • Location:[4]

• Location.
• Scruffy lobby and room.

“Very scruffy lobby and room. The restaurant food was horrible.”

Mar 12, 2008 by Barb from Moncton, NB CA
Overall Rating: 7
Cleanliness:[5] • Staff:[8] •

• It was a great price. Just looking for a stop over not an ultimate vacation spot and it sufficed.
• Cleanliness was not the highest priority as could definitely have been a bit cleaner.

“Average hotel. Good price for stop over place.”

Mar 11, 2008 by Norm from Shepherdsville, KY
Overall Rating: 0
Cleanliness:[4] • Staff:[6] • Location:[3]

• Nothing.
• Run down, delapetated, outdated, desperate need of updating.

“Hotel good for overnight stay to get a couple hours of sleep (if the gurgling drain doesnt wake you.”

Mar 10, 2008 by Patrick from Varennes, QC CA
Overall Rating: 6
Cleanliness:[4] • Staff:[7] • Location:[6]

• Free shuttle from airport + free shuttle to port.
• Noisy and not top clean.

“Convenient for a pre-cruise stay. A bit noisy but the room was clean and relatively big. Good shuttle services.”

Mar 10, 2008 by Camilo from Marietta, GA
Overall Rating: 4
Staff:[7] • Location:[6]

• Location.
• Air condition, hall way to my room.

“I will not recommend this hotel to any of my friends. I do not consider this hotel 3 stars.”

Mar 10, 2008 by Kevin from Omaha, NE
Overall Rating: 5
Cleanliness:[6] • Staff:[3] • Location:[8]

• Location to airport.
• Shuttle service was unacceptable!

“Good location to airport, but a hotel that definitely showed its age. I would not rate it above an "economy" hotel.”