User Reviews for Holiday Inn Miami International Airport

Research User Reviews for Holiday Inn Miami International Airport (1-20 of 376)

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Aug 28, 2008 by Jean from Yukon, OK
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[7]

• Staff was very friendly and helpful, room was clean.
• We were on 8th floor and nightclub was on 9th. Noise level was very loud on weekend.

“Overall, very pleasant. The weekend was a problem--the nightclub music could be heard in the parking lot and was very loud in our room and went until 3:00 am on Sat. night. There is construction going on and parking was rather difficult, but am sure that would improve with end of construction. The room was very clean and appearance was excellent. Access to major roads was very easy and the staff was very helpful.”

Jul 26, 2008 by Bill from Melbourne, FL
Overall Rating: 6
Cleanliness:[5] • Staff:[9] • Location:[7]

• Staff is good.
• Needs to be rehabbed.

“I first stayed in this hotel 28 years ago and at this point it needs a major facelift. Very nice staff and closet to the airport.”

Jul 17, 2008 by Michael from Staines, CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[6]

• Convenient location for airport, helpful staff, upgraded rooms.
• Air conditioning units were noisy and let in road noise.

“Good value for money. Rooms have been recently refurbished with some refurbishment still ongoing. Helpful staff.”

Jun 30, 2008 by Neil from Tallahassee, FL
Overall Rating: 1
Cleanliness:[1] • Staff:[4] • Location:[1]

• Good beds.
• Dirty lobby, smells bad, dangerous area with very little security and broken elevator.

“Dilapidated hotel in dangerous part of town with very little security and fifteen floors with a broken elevator.”

Jun 29, 2008 by Dan from Evanston, IL
Overall Rating: 6
Cleanliness:[6] • Staff:[8] • Location:[6]

• Free wireless internet. Free health club.
• It was dirty/old and in a location where there were no decent nearby restaurants.

“Many small problems. Running toilet, construction early in the morning in the room above me, free morning breakfast was of poor quality. The front desk staff were very friendly and helpful.”

Jun 29, 2008 by David from Sanford, FL
Overall Rating: 0
Cleanliness:[1] • Staff:[1] • Location:[6]

• This hotel was a disgusting mess. I would not recommend it at all. I left and did not stay there.
• Smell, cleanliness, toilet over flowing in the lobby with waste in it, over all appearance.

“I would not recommend this hotel. Over all appearance was below standards, unclean, building itself was a mess. Outdated, restaurant has nothing to offer on the menu. Smelled bad, parking lot was filthy, to small, restaurant serves unfiltered water, smell of chlorine was strong, toilet in lobby over flowing with waste, news papers scattered all over the floor to absorb the water. I left and did not stay there, it was to disgusting and below standards.”

Jun 28, 2008 by Tracy from Oneida, NY
Overall Rating: 5
Cleanliness:[9] • Staff:[10] • Location:[8]

• Check in staff was excellent - nice view from restaurant.
• This was part of my vacation - I didn't like the maid knocking on the door at 8am, and jack hammering right above our heads at 9am.

“Clean, comfortable, good for a traveler that lost luggage (lots of toiletries in the room,) the room was older but still serviceable and pleasant enough - comfy bed.”

Jun 9, 2008 by Claudio from New York, NY
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[8]

• It was fine for a one night stay.
• The room.

“The hotel is still in a renovation process. We got a room that was not yet renovated.”

Jun 6, 2008 by Gary from Memphis, TN
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Location.
• Under renovation.

“Great location. Good service. Great for staying if going on a cruise.”

Jun 5, 2008 by John from Weston, CT
Overall Rating: 3
Cleanliness:[4] • Staff:[6] • Location:[6]

• Convenient location.
• Smelly, out of date room. Flakey internet. Under construction.

“Wait for a year or two from June '08 to stay at this hotel. It's under construction and they've made it painfully noticeable. Rooms smell, are outdated, and the AC is loud. Oh and something they don't mention at check in. There's no wireless connection in the old wing. When I called the front desk about the problem they put me on the phone couldn't fix the problem. When I called the front desk again, a different person said "oh, yes we have internet problems in the old wing. It doesn't work. We will move you to another room" (why I was not checked into that room in the first place?).”

Jun 1, 2008 by James from St. Thomas, VQ
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• Surprisingly nice, spacious room.
• Desk clerk (4AM) could not print my invoice.

“Checked in at 10PM; checked out at 4AM. Not easy to find. Lobby plain. Other facilities seemed unimpressive. After those first impressions, entered my room and was pleasantly surprised. Clean, spacious, flat screen TV. Very pleased. JT.”

May 28, 2008 by Gagan/Vikram from Hicksville, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• This hotel is truly magical in every way. I want to return next year and every year.

“This hotel is beautiful! Our room was very romantic and eclectic. I loved the interior design at this hotel. Internet and the romantic room make this hotel an excellent choice for your stay in Miami Beach.”

May 26, 2008 by Dbanks from Riverdale, IL
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• The staff was friendly and helpful. The room was clean and inviting.
• The desk clerks were not very knowledgeable about the hotel or the services.

“The hotel looks as though the previous management ran it down. The current management seems to be on the right track with the up grades that are being done throughout the hotel. However, current management should keep in mind the view of construction material from the hotel window.”

May 26, 2008 by Vicky from Los Angeles, CA
Overall Rating: 3
Cleanliness:[4] • Staff:[4] • Location:[7]

• Location very near the airport and accessible.
• It didn't seem like a Holiday Inn; it wasn't clean or attractive.

“I didn't like it. I've stayed at other Holiday Inns and this one seemed to be of a lesser category. The bathroom smelled bad and the lobby of the hotel smelled of cigar.”

May 26, 2008 by Karen from Chicago, IL
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• Pleasant lobby; Clean room.
• Front desk clerk at night was not nice or helpful.

“Convenient to the airport; Clean hotel for a value price.”

May 24, 2008 by Jennifer from Brevard, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• The beds were clean and comfortable.
• The interior corridors were dark and seemed old.

“The hotel staff was friendly and helpful. The overall appearance of the interior was old, but it was under remodeling so it may be improving. The restaurant was closed for remodeling so we had to eat in a meeting room. Overall the hotel was comfortable for 1 night near the airport, but I would not have wanted to stay longer.”

May 19, 2008 by Valerie from Frankfort, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Free shuttle.
• Needs more renovation.

“Hotel was fine for one night pre-cruise.”

May 12, 2008 by Beth from Key West, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• I felt very comfortable. All my needs were met. Felt at home.
• Nothing.

“Enjoyed the 2 days. Room was quiet in spite of near railroads and hotel was in a very convenient location.”

May 9, 2008 by Bernie from Marshall, WI
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Great location for airport and cruise traveler.
• Hotel is in the process of renovation.

“Hotel was prefect for our needs. Close to the airport and a courtesy van for transportation. Van was also used for travel to Cruise terminal the next day. Friendly staff decent rooms, although are in the mist of renovation.”

May 3, 2008 by Lynda from Blairstown, NJ
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• The pool seemed clean - did not use.
• Water leak in room, sparking plugs, unhelpful staff.

“Difficult to navigate location of hotel. Restaurant closed. Room was small, in old part of building, carpet in entryway of room was saturated with water, TV plug sparked, pay-per-view movie shut off before end. Hotel staff said soggy carpet was "no problem" and would not re-run movie. Finally moved to another room (at 11pm) and had no charge for movie after much arguing. Horrible experience.”

Apr 27, 2008 by Christine from Imperial, PA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[7]

• Free shuttle bus that took us from the airport to hotel, and from hotel to cruise port.

“This hotel was perfect for the short stay. Hotel staff was friendly and the room was clean. Also, it was very convenient, as it is located approximately 2 miles from the Miami Airport. The only complaint that I have is about the pizza delivery menu that was slid under the door. We ordered a large cheese pizza from 1 of the 2 menus (that were slid under the door of our room), and when the pizza arrived, they said it was $17.95, but it was supposed to be $11.50.”

Apr 23, 2008 by Joyce from Delta, CO
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Close to airport with shuttle.

“This is a ok hotel nothing fancy. We just stayed 1 night after our cruise. Was ok for that reason but would not stay any longer. The shuttle was good.”

Apr 20, 2008 by Lori from Freehold, NJ
Overall Rating: 4
Cleanliness:[7] • Staff:[9] • Location:[7]

• Security was terrible and common area was dirty.

“A pizza delivery man knocked on our door on the 3rd floor at 3:30AM. He had the wrong room. I asked at the front desk about security and found it to be very lax, if there was any at all during the night. I filed a complaint with the front desk clerk who told me she would alert the manager but I don't know if he was told or not.”

Apr 20, 2008 by Victoria from Bexley, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• The staff was friendly.
• The rooms and hallways are dated and need a bit of a facelift.

“It was conveniently located next to the airport which was my main goal.”

Apr 19, 2008 by Lillie F. from Hampton, GA
Overall Rating: 3
Cleanliness:[6] • Staff:[3] • Location:[7]

• Clean linen and convenient to the Miami Port.
• Not customer focus. We could not get a shutter from the airport in a timely manner and could not get anyone to answer the phone at the hotel.

“This hotel is convenient to Airport and Ports; however, the personnel do not speak or understand English enough to satisfy the English speaking population.”

Apr 18, 2008 by Robert from Doral, FL
Overall Rating: 2
Cleanliness:[2] • Staff:[5] • Location:[10]

• Only the location.
• Did not like anything.

“It is the worst hotel I have stayed in the past 10 years or more.”

Apr 17, 2008 by Brent from Warsaw, IN
Overall Rating: 4
Cleanliness:[4] • Staff:[8] • Location:[5]

• Exercise room and pool.
• Hotel was dated and tired.

“This hotel has had no renovations in years. Everything looked old and dated. Front desk staff was very nice. I would not recommend this hotel to anyone.”

Apr 16, 2008 by Chuck from Oak Bluffs, MA
Overall Rating: 2
Cleanliness:[2] • Staff:[6] • Location:[2]

• Staff was accommodating and shuttle bus was timely.
• There is no way this should have been considered a 3 star hotel.

“This is an economy hotel only! I would not recommend it.”

Apr 13, 2008 by Moe from Naperville, IL
Overall Rating: 2
Cleanliness:[2] • Staff:[5] • Location:[8]

• Location.
• Old hotel, rusty smell, A/C too noisy, dirty carpets, so on.

“This is a 2 star moderate hotel. Except the location, everything else is not to the 3 star level. Carpets are old and there is a rusty smell in the hallway. Overall this hotel needs a major renovation work.”

Apr 13, 2008 by Stephen from Boca Raton, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[5]

• Flat screen in the room.
• Nothing nearby.

“Free shuttle to the port of Miami, free shuttle to the airport, flat screens in the room.”

Apr 13, 2008 by Sally from Big Oak Valley, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[9] • Location:[7]

• Staff nice and helpful.
• Took a while to get a shuttle from the airport.

“Friendly staff, good for overnight stay when flying in and out of Miami International. Older and a little tired looking but clean enough.”

Apr 10, 2008 by Renee Y. from Chicago, IL
Overall Rating: 4
Cleanliness:[3] • Staff:[5] • Location:[7]

• Free parking.
• Hotel is old.

“The hotel is old. Guests got stuck in the elevator. Outsiders has easy access to the hotel.”

Apr 10, 2008 by Luis from Stratford, PE CA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location.
• Décor.

“Close to the airport. Common areas and room decor were not particularly attractive.”

Apr 7, 2008 by Marguerite from Sidney, BC CA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• Updated furnishings and TV.
• No food facilities after 10 pm.

“The only thing that was of and concern was that the shuttle only went every half hour, it would be better if the shuttle went more often.”

Apr 7, 2008 by Pam from Minot Afb, ND
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[9]

• The room décor.
• The common areas were shabby and the hall carpets dirty. Ice machine on one floor for a 16-floor hotel.

“The staff made me wait until 4 pm. to check in even though they were checking in their other customers. I got the feeling they were waiting to give me the least desirable of the remaining rooms. I was happy with the room. It was nice but did not face the ocean. However, the hall areas we shabby and dirty. The lobby was very large and appeared nice but when I looked closer the ceiling tiles over the check-in desk were dented and pushed up. Parts of the front of the desk were missing. It looked shabby. I don't think this hotel is 2.5 stars.”

Apr 7, 2008 by Tom from Lewisburg, PA
Overall Rating: 7
Staff:[8] • Location:[7]

• Close to the airport very convenient for business.
• Older.

“Hotel is within 1 mile of the airport which is very convenient. Staff was friendly and the room was clean. Restaurant was very good.”

Apr 4, 2008 by Bridget from Sugarloaf Key, FL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• The staff was fantastic and the food was fantastic, no really.
• Everything was superb.

“The staff was very helpful. The service was impeccable and the room service correct and friendly and the food was a pleasant surprise. We were in Miami on business and never expected this treasure in an old Holiday Inn. It was a very pleasant surprise. The hotel and its staff placed us in a good mood for our meeting and its success. We thank them for this small gem in this hurried and unforgiving world.”

Apr 3, 2008 by Brian F. from Seattle, WA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Easy access to airport, reliable Internet access.
• Isolated from stores and restaurants.

“Functional but a bit dreary. Would have been nice if there were other restaurants besides a Burger King and Polo Tropical within walking distance as I had no car.”

Apr 1, 2008 by Sherilyn from Bothell, WA
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• Convenient, friendly, clean.
• 'Worn out'.

“The staff was friendly and helpful, and everything felt and looked clean. Our room had lots of very poorly done patch work on walls, ceiling, tile as well as hairdryer broken off wall and light switch plate askew. 'In the day' I'd guess it was very nice.”

Mar 31, 2008 by Jeanne from Macungie, PA
Overall Rating: 2
Cleanliness:[2] • Staff:[5] • Location:[4]

• The free internet service was great. I was able to print out my boarding passes with no wait or hassle.
• Repeated clogged toilet, used soap, noisy guests past midnight, cleaning not up to par.

“As we arrived a large budget rental truck was parked in the drop off area and the shuttle for Holiday Inn was there too. The driveway to unload was unusable. The truck was allowed to be parked there for the duration of our stay. Our toilet was clogged and someone came to fix it however, it was still clogged when we went to use it and we had to call the desk again for service. This delayed our leaving for our evening plans. The public toilet on the main floor was also clogged. Seems they have a plumbing problem. Guests across from us and next to us were allowing their young children to run around the halls crying and carrying on. They kept us awake from about 11 pm until 1:00 am. We had to be up by 4:00 am for an early flight. Our wake-up call was for 4 am and we weren't called until 4:15 am. Not an overall good experience for us. The cost was high for this kind of result.”

Mar 30, 2008 by Jan from Flkagstaff, AZ
Overall Rating: 4
Cleanliness:[3] • Staff:[4] • Location:[2]

• Quiet, even though close to airport.
• Could not really walk to anything bad location.

“Although it was close to the airport, there was really no where in close proximity to eat or visit, and the highways made it difficult to even walk about. The room was clean, but a bit run down for the rating it got.”

Mar 29, 2008 by Jeff from Windsor, CO
Overall Rating: 1
Cleanliness:[1] • Staff:[4] • Location:[3]

• Close to airport.
• Smelly, noisy, not at all at star level.

“I absolutely would not recommend this hotel to anyone else. It was smelly, it was outdated, it was noisy (especially the air-conditioning vent), it was moldy, it was cramped and it was generally the most uncomfortable hotel I've stayed at in some time.”

Mar 29, 2008 by Robert from Tiverton, RI
Overall Rating: 3
Cleanliness:[5] • Staff:[9] • Location:[4]

• Nice beds and pillows.
• Bathroom walls, rugs, paint-lobbies too old, paint!

“Close to airport, rooms lobby and halls are nasty, old bathrooms w/ no vents, nice bedding, nice front entry area, and nice people.”

Mar 28, 2008 by Indy B. from Vancouver, BC CA
Overall Rating: 5
Cleanliness:[3] • Staff:[8] • Location:[7]

• Friendly staff; accommodated my request for room change.
• Room did not meet my expectations: dirty bathtub, felt unsafe (ground floor, back of hotel, near alley/garbage).

“Due to flight delays, I arrived at hotel later than expected (10 pm); dining room closed & room service longer available. I was disappointed by my room: dirty bathtub, likely the worst room in the hotel (1st floor, back of hotel, off of alley/garbage area, dark, creepy). I was however, pleased with staff response to my request for another room. I was moved to the 8th floor - room was clean and pleasant.”

Mar 28, 2008 by Ernestine K. from West Palm Beach, FL
Overall Rating: 5
Cleanliness:[6] • Location:[8]

• The free internet.
• Well, first to last night in this hotel, I had to sleep at parties going on.

“well two bad experience, 3 nights of party, all calling and complaining, no help, second, my mother in-law fell in the front of hotel on there step broke her hip, the manager say" well I cannot do nothing about that thats the law which says that all the steps should be the same dark color, while picking my mother in-law up, there were 3 other people that slipped on the same step, no sorry or nothing. We had to borrow from a guest who helped us a wheelchair. I am here in this hell hole for 3 more nights, having not heard from no one. I would never like to stay here again. Thank you.”

Mar 26, 2008 by Jean from Lewiston, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location.
• Music in restaurant was much too loud.

“I'd recommend this hotel. It's very near the Miami Airport, their shuttle is convenient.”

Mar 26, 2008 by Sean from Stoneham, MA
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[10]

• The staff at front desk was very helpful, bed was great.
• Hotel very outdated rooms, lobby, restaurant, snacks and fruits in lobby had flies on them.

“This hotel is good if you want a clean bed to stay in. If I were staying for more than 3 nights I would spend more money for something on a higher grade. Don't expect much. Also if you rent a car from there, the guy is only there on limited time so if you miss him youre stuck.”

Mar 25, 2008 by Lea from Stillwater, OK
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[7]

• Close proximity to the airport and reasonable rate.
• The driver of the shuttle bus seemed more helpful to people who spoke Spanish and those who had tips on hand.

“A comfortable hotel close to the airport.”

Mar 24, 2008 by Brenda from Winnipeg, MB CA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Close to the airport.
• At train during the night kept me up.

“Friendly staff. A bad smell in the hallway.”

Mar 24, 2008 by Lisa from Phoenix, AZ
Overall Rating: 6
Cleanliness:[10] • Staff:[10] • Location:[4]

• The staff and free transportation. Handicap accessible.
• Our beds were hard.

“The beds were hard and there were hardly any places around to eat. We had to walk across a busy freeway to get to any restaurants. The hotel restaurant was overpriced and that is why we chose not to eat there.”