User Reviews for Hilton Miami Airport

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Jan 21, 2008 by Mary from Mastic Beach, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Loved the walkway out to the Gazebo on the lake, very pretty.
• No bellman to take luggage down in morning. They didn't answer the phone.

“Quiet, even with the planes. Nice views. Very pretty grounds, with music playing. Lovely pool area. Nice choices for food available, not expensive. Overall, we would certainly stay here again for an overnight or even two nights. Fast shuttle from airport.”

Jan 21, 2008 by Jamie from Palmyra, IN
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[9]

• Close.
• Halls corners were dirty no way to get a hold of shuttle.

“Along the halls on the side were dirty not vacuumed to get change you had to walk forever. At the airport no one knew how to get a hold of the shuttle to go to the hotel. And there was to be a buffet, and was not and the biscuits and gravy was horrid but breakfast was good.”

Jan 18, 2008 by Will from Warner Robins, GA
Overall Rating: 7
Cleanliness:[10] • Staff:[7] • Location:[9]

• Very friendly staff, nice rooms.
• The business center's printers did not work properly -- out of ink, printed half the page.

“Liked the hotel and the room, but the staff when asked questions about the internet rates/business center rates all gave me a different answer. They all need to be educated on the right rates and fees.”

Jan 16, 2008 by Pam from Bel Air, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[6]

• Clean, updated, very comfortable, very accommodating.
• It was a zoo of travelers.

“The zoo of people in lobby gave way to an extra attentive staff, a Junior suite with huge tub, mini kitchen, living room, and king bed with tons of pillows, luxuriously furnished, an excellent roll away quickly and cheerfully supplied for teenage son. Posh amenities and tons of nice extras like boarding passes for flight.”

Jan 13, 2008 by Glenn from Las Vegas, NV
Overall Rating: 6
Cleanliness:[4] • Staff:[8] • Location:[7]

• Honors were excellent.
• Halls where dirty.

“Excellent staff!”

Jan 13, 2008 by Kathy from Natrona Heights, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Lovely public areas and room.
• Arrangements for the shuttle to port -bus were 35 min late.

“Lovely hotel convenient to airport and port. Public areas were lovely, staff was helpful and courteous, and restaurants were very good. Would stay here again.”

Jan 12, 2008 by Holly from Punta Gorda, FL
Overall Rating: 5
Cleanliness:[5] • Staff:[4] • Location:[7]

• Convenient to Miami airport.
• Overpriced food and very poor service in restaurant and lobby bar.

“Not as nice as I would have expected for 4 star hotel. Escalator not working, elevators crowded and very slow. Bathroom clean but in need of touch up work, i.e. grout work, paint touch ups etc. Room adequate, nothing special.”

Jan 7, 2008 by Teresa from Chester, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location was great.
• Restaurant wasn't too good.

“Great location - most staff very helpful and nice - restaurant left a little to be desired but overall a nice hotel for the price - clean rooms, well landscaped grounds.”

Jan 7, 2008 by Laura from Richmond Hill, ON CA
Overall Rating: 2
Cleanliness:[2] • Staff:[4] • Location:[3]

• I like nothing about this hotel.
• Bad location and in the crappy condition.

“This hotel is terribly old and the girl in the reception is horribly rude too. The whole room felt crappy and in the torn condition. Plus they charge for parking, and the overall surrounding area make you felt insecure.”

Jan 6, 2008 by Marek from Montreal, QC CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• View of the lagoon with walking path and outdoor hot tub.
• The pool was closed for resurfacing. The dust from this activity was bothersome as well.

“They met our request for an early check-in and king size bed with no difficulty. The outdoor leisure area was wonderful despite the pool being closed for resurfacing. It would have been nice to have the outdoor bar open for drinks regardless of the pool being closed though. The food at the restaurant lacked a little flavor on the first night, however the Christmas meal with turkey and trimmings was spectacular. I believe that this up and down in cuisine would be due to the holiday staff which changed each day. Note the breakfast buffet is slightly overpriced at 18$/person. The service in the restaurant and at the reception desk was excellent and the staff did indeed go out of their way to answer/satisfy each request.”

Jan 4, 2008 by Long from Madison, WI
Overall Rating: 9
Cleanliness:[6] • Staff:[9] • Location:[9]

• Great facility.
• Found bugs.

“Pretty good, kids love it.”

Jan 3, 2008 by Carole from Essexville, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Worst carpeting we have seen & NO venting in bathroom. Terrible coffee.

“Very nice hotel, birds nice attraction, restaurant great, pool very nice but carpeting needs help. Room coffee is not great but will bring our own when traveling or go in the restaurant.”

Jan 2, 2008 by Qun from Manchester GB
Overall Rating: 0
Cleanliness:[5] • Staff:[2] • Location:[5]

• Can't think of anything special.
• NA.

“Front desk staff should be sent to JW Marriot Hotels for training on how to welcome guests and assist rather than show only a negative attitude and lack of knowledge in their duties.”

Jan 2, 2008 by Ingrid from Elizabeth, CO
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• The check in staff, the beds were great.
• The buffet was very expensive and the food looked great but tasted awful.

“The hotel's pool wasn't working and we had to use another pool at a resort that required a taxi ride - which is a shame on the week of Christmas in Miami. Otherwise, it was grand in appearance and the staff was very accommodating. The room was very nice and the attention to sleep was second to none (bed comfort, down pillows, room darkening drapes) The quality of the food served at the buffet was disappointing, especially for the price.”

Jan 2, 2008 by Paige from Jacksonville, FL
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[10]

• Very nice bedding.
• Not very fancy, average hotel, too expensive for what you get.

“This was a nice hotel, clean w/ comfortable rooms, but for a 4 star hotel, it did not live up to it. They didn't even offer 2 queen beds. The bedding was nice and the staff was nice, but it was just average. Nothing to rave about. I expected a little more for a Hilton and you had to pay extra for everything, including the mini fridge in the room.”

Jan 2, 2008 by David from Rochester, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice hotel, very clean, good facilities.
• None.

“Great price, location, amenities and friendly staff.”

Dec 30, 2007 by Cynthia from Oak Park, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very lovely grounds, wonderfully comfortable bed.
• Pool was under repair.

“We were very pleased with the room, staff, comfort and location of the hotel. Easy to get both to the airport and into the city of Miami. Plus a real value.”

Dec 21, 2007 by Nick from Aurora, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Comfortable beds set on a beautiful location.
• The mini bar was not all that good.

“Set on a nice little lagoon with a good view of the city. The staff was helpful and the accommodations were above average. A good price for the stay.”

Dec 20, 2007 by Tatyana from Pasco, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I never had the best hotel before. Thank you.
• The breakfast was so expensive almost $50 for two of us.

“Good location, clean, stuffs are so friendly, interior is excellent, decorated beautifully.”

Dec 19, 2007 by Jakcoocoopuf from Brooklyn, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[6]

• Price.
• Maybe update it a little.

“Great hotel in need of a little upgrade, very clean, great staff, very nice lagoon around the hotel. Overall good time!”

Dec 18, 2007 by Laura from Nixa, MO
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Great bed, linens and room service!
• Older hotel, bathroom could use a remodel.

“This was a nice hotel, comfortable and clean. They did not have any rooms left with double beds so we got a king with a rollaway bed for our 3 year old and a crib for the baby. It made it a little crowded, but not too bad and we enjoyed the comfortable bed and sheets. Room service was great, food was good. The carpet was wet in front of the bathroom, but we were too tired, did not want to move so they brought us several rugs to cover it. Other than that, it was nice. Trying to communicate when we don't speak Spanish was a little tricky, but we worked it out.”

Dec 17, 2007 by Tim from Tarpon Springs, FL
Overall Rating: 5
Cleanliness:[10] • Staff:[2] • Location:[10]

• Great location.
• Parking is expensive.

“They are much smaller, often handicapped rooms, they have second hand linens and towels, not the plush, nice linens and towels that full paying customers receive.”

Dec 13, 2007 by Laura from Toronto, ON CA
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[8]

• Friendly staff and great location (close to airport).
• Hotel wasn't very clean the silverware in the restaurant was quite dirty.

“This did not meet my expectations of what I expect from a Hilton hotel. The cutlery at the restaurant was dirty and service was slow. The hotel itself appeared to need a good cleaning.”

Dec 6, 2007 by Steve from Newtonville, ON CA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Nice pool area, good staff.
• Everything was very expensive, food, drinks, internet etc.

“Great place to stay if you are flying from Miami international. Great staff, friendly concierge, front desk etc. Hotel is showing a little wear in halls and rooms, but not excessive and certainly not bad. I would definitely stay here again.”

Dec 4, 2007 by Gary from Miami, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Good price, good location.
• Cannot complain about this hotel.

“Older hotel however rooms have been recently renovated and the bed and linen excellent. Great location close to the airport.”

Dec 1, 2007 by Rick from Cupertino, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Close to airport, yet not under flight path, nice grounds to walk around.
• Nothing.

“We wanted an airport location for quick getaway on early morning flight. Worked out great!”

Nov 29, 2007 by Amanda from Jersey City, NJ
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[9]

• Very close to the airport.
• Rooms were disappointing and looked a little run down.

“While the lobby was impressive the rest of the hotel could do with a face lift. The gym left a lot to be desired although I will mention that there are signs posted advertising a new state of the art gym facility to be coming soon. The pool was closed due to what looked like repairs. The room was very disappointing. While it was clean it looked sort of shabby and definitely not what I would consider as a 4 star hotel.”

Nov 28, 2007 by Loyda from Auburndale, FL
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[9]

• They have good coffee, good shampoo and conditioner.
• We were giving the wrong room and they gave the same room to another couple . We had trouble getting in the room after & had to go back down.

“This hotel had mildew in the shower's grout. The front desk was staffed by inexperience people. I am not sure I will stay there again. Appearance is good but staff is not very organized.”

Nov 16, 2007 by John from Denver, CO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Very nice room, well appointed, welcoming.
• Bar closed at 11. Arrived late, wanted dinner, hate eating in my room.

“This is a superior hotel, quite modern, well appointed, and very comfortable. It is a good hotel at rack rate. For the road warrior, it is a beacon of warmth compared to most other hotels, unless your company puts you up at the Ritz Carlton. Highly recommended.”

Nov 15, 2007 by Rich from Liverpool, NY
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[5]

• The grounds and pool area were very attractive.
• The Sunday dinner buffet was very poor.

“The property is attractive and the staff is accommodating. The room was large and comfortable. The bar and restaurant is expensive.”

Nov 3, 2007 by Cindy from Columbia, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great service and they went beyond the call to entertain my guest.
• Everything was really great.

“I loved the fact that I was able to return my rental car right at the hotel. Our guy that handled our bags throughout the trip was great.”

Nov 2, 2007 by Wilma from Gary, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• It was great.
• While taking a bath I could see dirt and cobwebs under the sink.

“This hotel was great, and I only would like to inform the housecleaning staff about the cobwebs and dirt that I could see while sitting in the bathtub. My prior occupations was productivity expert and work management professional, therefore I typically see things that the average individual does not, consequently I am forever trying to improve situations and facilities, wherever I am in the world.”

Oct 26, 2007 by Sheila from Davie, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Nice entry area. Beautiful pool area.
• Staff does not speak English well enough to answer simple questions.

“Standard sort of room with very comfortable beds and nice linens. Somewhat worn carpet. Staff tried to be friendly but did not speak English well enough to understand and respond to simple questions. No concierge.”

Oct 26, 2007 by Yasunari from Tampa, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was very friendly. Great location. Very neat and I definitely will stay in this hotel again.
• I didn't like that I had to pay parking on top of my room fee.

“The hotel is in a very central location. Easily accessible to the airport, nice restaurants and it has a very friendly and courteous staff. The room was extremely comfortable, clean and spacious. I will recommend this hotel to anyone that goes to Miami on business or pleasure.”

Oct 24, 2007 by Dan from Kissimmee, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[8]

• Fast responds & friendly at all areas of this hotel.
• Parking! They charge to park in their own lot. Why?

“No complaints on their staff, but their rooms good use some professional decorating ideas, they remind me a papa & mama motel spike up a little as in motel 6 deluxe, was not impress by the rooms at all. This is not what I expected from a Hilton, very disappointed, will not stay at this particular location again, it's over priced for what you get & the nerve to charge for parking is beyond me.”

Oct 18, 2007 by Ron from Houston, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[4] • Location:[7]

• I like the location and the views.
• Nothing is free. Water, internet costs rather got days inn.

“Don't they make enough money already? Pay to park, pay for internet, pay for water. Check in on a kiosk. I like to deal with people. Rather got days inn.”

Oct 12, 2007 by Vilma from Jacksonville, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very clean and good location.

“Very good experience I will come back.”

Oct 4, 2007 by Brian from Oak Ridge, NJ
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very pretty hotel, great location super close to the airport.
• Didn't tell us how to get to our room.

“Nice hotel, great location. Not the best view but the price was right so no complaints. Rooms are large and clean - perfect for what we needed.”

Oct 2, 2007 by Kimberley from San Jose, CA
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[7]

• Great location to airport.
• A little noisy with airplanes taking off.

“The staff was wonderful in helping my husband and me through the crisis of his losing his wallet. They filed a report and called the police for us. They did not treat us with any less respect than any other guests who paid full price!”

Sep 28, 2007 by Phil from Norman, OK
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great experience.
• No coke machines.

“Was a great hotel very comfortable and clean? Great location close to the airport and the shuttles ran every 15 minutes.”

Aug 22, 2007 by Lori from Tarpon Springs, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Comfortable bed and very nice linens. Reasonable parking fee.
• Shower tile old and mildewed. Small television.

“Very nice hotel. Beautiful lobby and nice room. Bathroom is in need of refurbishing. There's really no excuse for moldy shower walls even in Florida with the cleaning products available today.”

Aug 15, 2007 by Steve from Royal Palm Beach, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• The room service and beauty of the place.
• Parking fees.

“Overall, the hotel met all of my expectations. No complaints what so ever.”

Aug 15, 2007 by Cheryl from Jacksonville, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Room size was very comfortable.
• Paying for parking as a registered guest.

“Rooms were very clean and comfortable, great view of the pool and lake, very pleasant and accommodating staff.”

Aug 2, 2007 by Richard from San Carlos, CA
Overall Rating: 4
Cleanliness:[9] • Staff:[6] • Location:[6]

• Close to airport.
• Had to pay $7.00/day for parking (hidden fee).

“Close to airport, very basic facilities. Was very hungry the night I checked in. Went to hotel restaurant, was seated by hostess, and then began to wait and wait. 15 minutes I sat as waiters walked pass me. Not even a hello. Couldn't even get a glass of water. After 20 minutes, I left without telling the hostess, drove my rental car 10 miles to a hamburger stand. Was offended by restaurant staff!”

Jul 28, 2007 by Julie from San Antonio, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• I liked the cleanliness of my room and we had a splendid view!
• The carpet in the halls was stained. We had to pay for parking.

“I enjoyed my stay at this hotel. It is centrally located and travel time to my other destinations was minimal. The view from my room was priceless! I rated it three-star upscale because I did expect it to be clean throughout. There may have been amenities that I was not made aware of too.”

Jul 23, 2007 by Arnold from Coconut Creek, FL
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• I can drop off my Hertz car and take the shuttle to the airport. Saving time.
• I believe there needs to be more attention to cleanliness.

“I would recommend the Miami Airport Hilton to all business travelers. It is convenient, comfortable and well appointed. Definitely the best value in a 4 Star hotel.”

Jul 19, 2007 by Chrystal from Miramar, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location and the ambiance.
• Parking.

“The hotel was great!”

Jul 8, 2007 by Everett from Suffolk, VA
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[9]

• Location was good.
• Room needed remodeling especially the bathroom.

“In other 4 star hotels the rooms are much bigger and the bathroom usually has a separate shower or at least a stand alone shower, this had neither.”

Jun 30, 2007 by Arnold from Coconut Creek, FL
Overall Rating: 2
Cleanliness:[7] • Staff:[2] • Location:[10]

• I liked the way the winged insect crawled out from my salad at dinner.
• I did not like that a winged insect crawled out from my salad at dinner.

“I had bugs in the food and the manager offered no assistance or compensation of any kind. This trip was the only bad trip I have ever had at this hotel. But, I will still think twice.”

Jun 27, 2007 by Bill from Orlando, FL
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[3]

• Beautiful grounds.
• Location for my needs.

“This hotel is conveniently located for the business traveler and the grounds are beautifully maintained. The staff was very friendly.”