User Reviews for Hilton Miami Airport

Research User Reviews for Hilton Miami Airport (1-20 of 127)

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Aug 12, 2008 by Juan Carlos from North Bergen, NJ
Overall Rating: 7
Cleanliness:[10] • Staff:[4] • Location:[10]

• Terrific bed, bed sheets and pillows.
• Staff was inattentive and apathetic.

“As much as I was disenchanted with the staff of the hotel, I have to say the room was great. Having always prided myself on how comfortable the beds are in my own home, I have to say the hotel bed was a great surprise. I could not wait to return to those soft sheets and comfy pillows each night. The room was huge, airy and quite comfortable and decor was more than adequate. Its nice to actually stay at a Hilton that lives up to the "Hilton" name. Naturally, being so close to the airport you hear the planes taking off and landing, that is to be expected when you read the name and location of the hotel. That being said, their are roads leading to everywhere you want to go and once you actually know where to go and how to get back it does seem to be an ideal location for those with their own transport. Now, finally the staff. Housekeeping did not show up at my room twice. They blamed it on the fact I had the 'Do Not Disturb' on the door through out the night. I argued the sign came off at 9:30 AM when we left the room. No matter insisted the housekeeping representative who, very matter of fact, transferred us to a manager whose apologies seemed to spew forth naturally without meaning and who could not wait to get us off the phone. A mistake on our bill was treated equally by the billing representative, who physically removed the charge from our bill, but did not adjust the end charge so we ended up paying the charge regardless (and folks, I am a boring old accountant. trust me, it was not adjusted). That being said. I would stay again.”

Aug 1, 2008 by Katy from Oklahoma City, OK
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Our overall experience at this hotel was great. The beds and pillows were comfortable. The grounds were well kept.
• I did not like the fact that we had to pay to park and to use the internet. There was no microwave or refrigerator.

“I was very please with our stay in the hotel. We had a wonderful time. I would choose it again.”

Jul 31, 2008 by Donna from East Quogue, NY
Overall Rating: 2
Cleanliness:[4] • Staff:[4] • Location:[4]

• Staff was friendly.
• Doorbell rung all night by kids playing - no sleep.

“The hotel was just okay.”

Jul 22, 2008 by Phil from Newport Richey, FL
Overall Rating: 5
Cleanliness:[6] • Staff:[3] • Location:[6]

• Pool was great.
• Front desk was very courteous. Promised late check out and changed their mind.

“Hotel was nice but over priced.”

Jul 15, 2008 by Dona from Umatilla, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• This hotel has a great view.
• It was a little difficult to find.

“A great hotel. Resort features, in-town convenience. Family friendly.”

Jun 9, 2008 by Mark from Galt, CA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[7]

• Lobby and rooms were attractive, modern and clean.
• Food and service in the dining room were inexcusable.

“This was a great place to stay for a short stay near the Miami airport. It was clean, modern, and had attractive grounds. Our room was great- very comfortable. The downfall is the hotel's restaurant. We opted for menu service instead of the breakfast buffet, and it was awful. Food was cold, so we sent it back. When we got it back, the food was still cold, but the plates were hot- they obviously just put the whole plate in the microwave. Waitress acted like we were bothering her by actually ordering something. Sleep here, but don't eat here!”

Jun 3, 2008 by Bill from Shedd, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very close to Miami airport. Excellent dining!
• Room had a faint odor from cigarette smoke.

“This hotel was, for us, a place to stay after a trip to the Keys. It provided everything we needed until we departed Miami.”

Jun 2, 2008 by Terri from Dallas, TX
Overall Rating: 5
Cleanliness:[10] • Staff:[3] • Location:[10]

• Close to the airport.
• Room small and not clean.

“Okay to stay for business travel for overnight.”

May 16, 2008 by John from University Place, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and a very nice place.

“This is a high quality hotel with lots to offer.”

Apr 22, 2008 by Jon from Wakonda, SD
Overall Rating: 5
Cleanliness:[4] • Staff:[6] • Location:[5]

• Close to Airport.
• Was not at a 4 Star Level.

“Kind of disappointed.”

Apr 18, 2008 by Hardy from Naples, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Very nice staff, easy access.
• The room was extremely cold when we first checked in, but by the time we returned from dinner it had heated up and was fine.

“My wife and I were here for a doctors evaluation at the hospital. Since this was not a pleasure trip, we just wanted a nice, comfortable and safe place to stay, and this totally filled the bill. We had read some on-line reviews that mentioned it being older, but we did not see it in those terms at all. It is nice and the personnel is excellent and very friendly.”

Apr 18, 2008 by John from Apo, AA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Convenient. Airport shuttle was a requirement.
• Thought restaurant prices were too high.

“Restaurant staff okay except for one grouch. Don't like to be negative but that was the one thing that got my attention. Everything else was great. Just flew in from Europe and room price was reasonable when compared to a four star in Germany.”

Apr 15, 2008 by Grayson from Atlanta, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Pool was nice and boardwalk.
• Mini-bar was absurdly expensive. But they all are.

“Excellent facility with plenty of things to do, and space to wander in. The continental/complimentary breakfast was excellent and tasty and fresh, and the wait staff in the dining room were marvelously attentive. The food was very good there too.”

Apr 10, 2008 by D from Eau Claire, WI
Overall Rating: 3
Cleanliness:[8] • Staff:[2] • Location:[7]

• Sheets on the bed were very comfortable.
• Dialing operator or info from room was ignored. No hotel accommodations list in room.

“This is a very large facility. Understandable, it takes a lot of people to run it smooth. However, we were constantly dodging maid service carts in the hall at all times of the day. We searched the room for a list of hotel accomodations (where the pool is located, what other services are offered, etc.) in vain. When calling the front desk, our call was immediately put on hold with no one to answer the call. When calling the info desk, someone answered then immediately hung up without giving information. When calling back, there was a ring no answer. The restaurant within the hotel is extremely overpriced. The service was slow, the food cold. $4.00 for a cup of oatmeal is outrageous. This is a 4-star hotel, you got the feel that you were getting charged for things that are included in other hotels - like internet service and parking. Those are unwelcome suprises you learn once you arrive at the facility. We don't mind paying a little extra for a 4-star hotel, but don't expect to keep getting charged for things once we arrive.”

Mar 5, 2008 by G-Man from Atlanta, GA
Overall Rating: 5
Cleanliness:[10] • Staff:[10] • Location:[10]

• Was located in a great area very close to airport.
• I did not like being charged for every little thing. Water for example and the internet.

“Overall, this was a good Hotel. I just did not like them charging me for every little thing. I prefer Europe and Mexico they include many things in your stay.”

Feb 21, 2008 by Dan from Marietta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location wonderful view.
• Nothing.

“Great location great price.”

Feb 20, 2008 by Lindsey from Chicago, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Large room, comfortable bed.
• Noise from Airport.

“King Deluxe Room was large and well appointed. The bed was very comfortable.”

Feb 18, 2008 by Mike from Miami Springs, FL
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• The beds are very good.
• Pay for parking. room to far away from the elevator. Bar too small.

“As usual a Hilton hotel has excellent beds. Clean and good quality linens. The gym facility is outside of the hotel by the outside pool. The elevators are far away from many of the rooms. The bar is small and has a very limited menu. The restaurant seemed to have no boundaries as it was all over the lobby. Not inviting so I left the hotel for dinner. I don't understand why they have to charge for self parking if you are a guest.”

Feb 14, 2008 by Penelope from Northbrook, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[10]

• We were put in a suite which was more than we expected.
• Two front lines personal: the parking lot attendant and the bell captain did not speak English well. These are people expected to interact with guests.

“We a wanted to be close to the airport for an early departure. It was easy to find and we were given a high quality room/suite. The bed was very comfortable. Charging for self parking seemed kind of cheap on the hotel's part but we had unlimited in and out privileges and a great room. We were given two complimentary bottles of water. Nice since they charge 3.25 per bottle.”

Feb 13, 2008 by Joan from Englewood, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Beautiful surroundings and grounds are well kept.
• Beds were not comfortable.

“Overall lovely stay. The parrots in the cages out front is a nice touch.”

Feb 9, 2008 by Jim from Rutherfordton, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Good location.
• Did not have free internet service which in today's market is very important.

“Clean modern. Need to include wireless internet as a free benefit.”

Feb 4, 2008 by Cindy from Cary, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful lobby, parrots outside the front entrance, extremely comfortable bed and strong shower.
• The shower was a little tricky to turn on and adjust temperature and the room was less beautiful than the lobby (but that's nothing unusual).

“Beautiful hotel, comfy beds and very convenient location.”

Jan 31, 2008 by Ron from Fort Thomas, KY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Location.
• Room needed updating. Carpeting was worn and torn.

“A very typical Hilton Hotel, but just average by normal Hilton standards.”

Jan 29, 2008 by Dennis from Acworth, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• The Staff is very friendly and the amenities are ok.
• Initial visit was disappointed in the quality of the room, on following visit room was a little better.

“Worthy of 3 stars but 4 is stretching the imagination a bit. Thank goodness the staff is outstanding.”

Jan 27, 2008 by Marlene from Bolingbrook, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Surprised to find quality feather pillows and comforters.
• Restaurant prices a bit expensive.

“Great for a short stay or business conference. Close to airport, but quiet. Bedding very comfy. Nice lobby and restaurants and pool. Enjoyed our stay. Hall carpets need replacing. I would stay again.”

Jan 27, 2008 by Eileen from Charlottesville, VA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[9]

• The bed was awesome.
• The restaurants food was terrible.

“The fine dining restaurant was closed and the casual dining was awful. The food had no taste but was very pricey.”

Jan 27, 2008 by Julie from Az, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Sitting on the Blue Lagoon was beautiful.
• Could hear airplanes taking off.

“Stayed at hotel pre cruise - perfect for that with their airport shuttle (also have port shuttle at $11/pp) - Staff excellent and friendly. Location lovely on the lagoon. Very clean and well maintained. Nice sized rooms. Pool area very nice - free saunas & gym area. Had 6 couples & all enjoyed it very much?”

Jan 24, 2008 by Joan from Richmond, BC CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Setting on a lake - very picturesque.
• It was beginning to show its age (worn carpets, etc.).

“The hotel was conveniently close to the airport. The Blue Lagoon was very pretty - we enjoyed viewing it from our window. Our breakfast was very enjoyable - in the cafe. The shuttle service was great; both to the airport and to the Dolphin Mall.”

Jan 22, 2008 by Vic from Clearwater, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The van driver led me to Avis Rent a car and drove me back to the hotel.
• There was nothing wrong.

“Its a great hotel and is very good service and I will go there every time.”

Jan 21, 2008 by Mary from Mastic Beach, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Loved the walkway out to the Gazebo on the lake, very pretty.
• No bellman to take luggage down in morning. They didn't answer the phone.

“Quiet, even with the planes. Nice views. Very pretty grounds, with music playing. Lovely pool area. Nice choices for food available, not expensive. Overall, we would certainly stay here again for an overnight or even two nights. Fast shuttle from airport.”

Jan 21, 2008 by Jamie from Palmyra, IN
Overall Rating: 8
Cleanliness:[7] • Staff:[7] • Location:[9]

• Close.
• Halls corners were dirty no way to get a hold of shuttle.

“Along the halls on the side were dirty not vacuumed to get change you had to walk forever. At the airport no one knew how to get a hold of the shuttle to go to the hotel. And there was to be a buffet, and was not and the biscuits and gravy was horrid but breakfast was good.”

Jan 18, 2008 by Will from Warner Robins, GA
Overall Rating: 7
Cleanliness:[10] • Staff:[7] • Location:[9]

• Very friendly staff, nice rooms.
• The business center's printers did not work properly -- out of ink, printed half the page.

“Liked the hotel and the room, but the staff when asked questions about the internet rates/business center rates all gave me a different answer. They all need to be educated on the right rates and fees.”

Jan 16, 2008 by Pam from Bel Air, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[6]

• Clean, updated, very comfortable, very accommodating.
• It was a zoo of travelers.

“The zoo of people in lobby gave way to an extra attentive staff, a Junior suite with huge tub, mini kitchen, living room, and king bed with tons of pillows, luxuriously furnished, an excellent roll away quickly and cheerfully supplied for teenage son. Posh amenities and tons of nice extras like boarding passes for flight.”

Jan 13, 2008 by Glenn from Las Vegas, NV
Overall Rating: 6
Cleanliness:[4] • Staff:[8] • Location:[7]

• Honors were excellent.
• Halls where dirty.

“Excellent staff!”

Jan 13, 2008 by Kathy from Natrona Heights, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Lovely public areas and room.
• Arrangements for the shuttle to port -bus were 35 min late.

“Lovely hotel convenient to airport and port. Public areas were lovely, staff was helpful and courteous, and restaurants were very good. Would stay here again.”

Jan 12, 2008 by Holly from Punta Gorda, FL
Overall Rating: 5
Cleanliness:[5] • Staff:[4] • Location:[7]

• Convenient to Miami airport.
• Overpriced food and very poor service in restaurant and lobby bar.

“Not as nice as I would have expected for 4 star hotel. Escalator not working, elevators crowded and very slow. Bathroom clean but in need of touch up work, i.e. grout work, paint touch ups etc. Room adequate, nothing special.”

Jan 7, 2008 by Teresa from Chester, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location was great.
• Restaurant wasn't too good.

“Great location - most staff very helpful and nice - restaurant left a little to be desired but overall a nice hotel for the price - clean rooms, well landscaped grounds.”

Jan 7, 2008 by Laura from Richmond Hill, ON CA
Overall Rating: 2
Cleanliness:[2] • Staff:[4] • Location:[3]

• I like nothing about this hotel.
• Bad location and in the crappy condition.

“This hotel is terribly old and the girl in the reception is horribly rude too. The whole room felt crappy and in the torn condition. Plus they charge for parking, and the overall surrounding area make you felt insecure.”

Jan 6, 2008 by Marek from Montreal, QC CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• View of the lagoon with walking path and outdoor hot tub.
• The pool was closed for resurfacing. The dust from this activity was bothersome as well.

“They met our request for an early check-in and king size bed with no difficulty. The outdoor leisure area was wonderful despite the pool being closed for resurfacing. It would have been nice to have the outdoor bar open for drinks regardless of the pool being closed though. The food at the restaurant lacked a little flavor on the first night, however the Christmas meal with turkey and trimmings was spectacular. I believe that this up and down in cuisine would be due to the holiday staff which changed each day. Note the breakfast buffet is slightly overpriced at 18$/person. The service in the restaurant and at the reception desk was excellent and the staff did indeed go out of their way to answer/satisfy each request.”

Jan 4, 2008 by Long from Madison, WI
Overall Rating: 9
Cleanliness:[6] • Staff:[9] • Location:[9]

• Great facility.
• Found bugs.

“Pretty good, kids love it.”

Jan 3, 2008 by Carole from Essexville, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Worst carpeting we have seen & NO venting in bathroom. Terrible coffee.

“Very nice hotel, birds nice attraction, restaurant great, pool very nice but carpeting needs help. Room coffee is not great but will bring our own when traveling or go in the restaurant.”

Jan 2, 2008 by Qun from Manchester GB
Overall Rating: 0
Cleanliness:[5] • Staff:[2] • Location:[5]

• Can't think of anything special.
• NA.

“Front desk staff should be sent to JW Marriot Hotels for training on how to welcome guests and assist rather than show only a negative attitude and lack of knowledge in their duties.”

Jan 2, 2008 by Ingrid from Elizabeth, CO
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• The check in staff, the beds were great.
• The buffet was very expensive and the food looked great but tasted awful.

“The hotel's pool wasn't working and we had to use another pool at a resort that required a taxi ride - which is a shame on the week of Christmas in Miami. Otherwise, it was grand in appearance and the staff was very accommodating. The room was very nice and the attention to sleep was second to none (bed comfort, down pillows, room darkening drapes) The quality of the food served at the buffet was disappointing, especially for the price.”

Jan 2, 2008 by Paige from Jacksonville, FL
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[10]

• Very nice bedding.
• Not very fancy, average hotel, too expensive for what you get.

“This was a nice hotel, clean w/ comfortable rooms, but for a 4 star hotel, it did not live up to it. They didn't even offer 2 queen beds. The bedding was nice and the staff was nice, but it was just average. Nothing to rave about. I expected a little more for a Hilton and you had to pay extra for everything, including the mini fridge in the room.”

Jan 2, 2008 by David from Rochester, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice hotel, very clean, good facilities.
• None.

“Great price, location, amenities and friendly staff.”

Dec 30, 2007 by Cynthia from Oak Park, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very lovely grounds, wonderfully comfortable bed.
• Pool was under repair.

“We were very pleased with the room, staff, comfort and location of the hotel. Easy to get both to the airport and into the city of Miami. Plus a real value.”

Dec 21, 2007 by Nick from Aurora, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Comfortable beds set on a beautiful location.
• The mini bar was not all that good.

“Set on a nice little lagoon with a good view of the city. The staff was helpful and the accommodations were above average. A good price for the stay.”

Dec 20, 2007 by Tatyana from Pasco, WA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I never had the best hotel before. Thank you.
• The breakfast was so expensive almost $50 for two of us.

“Good location, clean, stuffs are so friendly, interior is excellent, decorated beautifully.”

Dec 19, 2007 by Jakcoocoopuf from Brooklyn, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[6]

• Price.
• Maybe update it a little.

“Great hotel in need of a little upgrade, very clean, great staff, very nice lagoon around the hotel. Overall good time!”

Dec 18, 2007 by Laura from Nixa, MO
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Great bed, linens and room service!
• Older hotel, bathroom could use a remodel.

“This was a nice hotel, comfortable and clean. They did not have any rooms left with double beds so we got a king with a rollaway bed for our 3 year old and a crib for the baby. It made it a little crowded, but not too bad and we enjoyed the comfortable bed and sheets. Room service was great, food was good. The carpet was wet in front of the bathroom, but we were too tired, did not want to move so they brought us several rugs to cover it. Other than that, it was nice. Trying to communicate when we don't speak Spanish was a little tricky, but we worked it out.”