User Reviews for InterContinental West Miami

Research User Reviews for InterContinental West Miami (41-60 of 184)

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Feb 13, 2008 by Ken from Fishkill, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] •

• Upscale, classic comfortable and quiet.
• Expected room to be slightly larger.

“Upscale, elegant and would recommend to anyone.”

Feb 1, 2008 by Beth from Ponte Vedra Beach, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Friendliest staff and most accommodating. Food fabulous.
• None.

“Would recommend this hotel. Will stay again if in town.”

Jan 6, 2008 by Lorena from Riverview, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean, nice warm pool, friendly staff and comfortable room.
• No room service on New Year's Eve, expensive food at restaurant.

“We had a great time, we were able to enjoy the pool with the kids. The hotel is very nice. This is the third time we have stayed at this hotel and we love it. It has a nice location also.”

Jan 5, 2008 by G from Jacksonville, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[7]

• Nice room and hotel.
• Location.

“Comfortable and Pleasant. Met my expectations.”

Jan 2, 2008 by Chuong from Manassas, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The hotel was very nice, staff was very accommodating.
• Communication with the staff was a bit hard b/c of their accents.

“I would stay at this hotel again. My kids love swimming in the pool. The room is very clean and roomy. I would recommend this hotel to anyone if they don't mind the location, which is a bit far if you want to go to south beach or key Biscayne.”

Nov 8, 2007 by Washington from Jacksonville, FL
Overall Rating: 1
Cleanliness:[10] • Staff:[2] • Location:[1]

• Beautifully designed.
• Staff just do not care about the guests.

“This was the worst experience that I ever had in an intercontinental hotel. I had much better experiences on a Crowne plaza and would not stay at this hotel if it was free of charge! My room had an issue with the AC and the bellman suggested that I moved my stuff by myself. There was a delay of 1 and 1/2 hours for a cheeseburger and no apologies. The hallways were frigid also. Very close to the airport but not convenient for anything else in downtown Miami or Miami beach!”

Oct 17, 2007 by Shamrock from North Miami, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[9]

• Lovely lobby.
• Didn't get the room described over the phone.

“The hotel is very conveniently located, has beautiful views and a gorgeous lobby, but it's over priced and over rated. The room that we stayed in was a standard king room, very typical in terms of size and amenities of what you'd expect in any big chain hotel.”

Oct 12, 2007 by Julia from Pottstown, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked its location to the port.
• I wish they provided transportation to the port.

“This hotel was lovely. It was near the bayside marketplace, the room was clean, the bathroom was huge, and the staff was friendly. I would definitely stay there again.”

Oct 12, 2007 by Cole from Marietta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[10]

• Great pool area with pool side restaurant.
• The parking is very expensive.

“Very clean and beautiful room. Perfect location to the bayside.”

Oct 11, 2007 by Anne from Indianapolis, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Room was spacious and everyone seemed friendly. Bedding soft and comfortable.
• When I checked in, the person I spoke to was not friendly. Everyone else went out of their way to help with anything that I needed.

“The hotel was located right off of the dock and near a mall. It was also very close to downtown and several other things to do. The room was more spacious than I had expected with a great view of the bay and the port. Most of the staff was very friendly. The bedding was soft and comfortable and the shower was nice. Also, several channel options on the TV.”

Oct 4, 2007 by Jose from Miami Beach, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• Great location and walking distance to attractions.
• Parking was $34.00 a day.

“Excellent.”

Oct 2, 2007 by Jeff from Cooper City, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Stunning lobby. Excellent views from room.
• Overnight parking is expensive.

“Excellent experience. Highly recommend it.”

Sep 26, 2007 by Isabel from Fayetteville, NC
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[8]

• The view.
• The food at the restaurants.

“I was glad to get this hotel because it was conveniently located and it was very nice. Good value for the money I paid!”

Sep 26, 2007 by Sara from Fort Fairfield, ME
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[8]

• The room was spacious, very clean, and nicely decorated. Window "seating" was very cool.
• Because of the location, guests are forced to pay the totally outrageous valet fee.

“The lobby is very attractive, the staff is somewhat friendly and helpful, and the rooms are extremely clean and very spacious. However the fact that we were pretty much forced to pay the $34 valet fee each day put a huge damper on our trip.”

Sep 25, 2007 by Lyn from Livonia, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful, wonderful pillows & bedding, glamorous bathrooms!
• We loved this hotel. Nothing at all to dislike.

“The hotel was clean, luxurious with top of the line linens, bedding, and bath products. Marble throughout. A fortune in marble and granite in the bathrooms. Just beautiful and extremely large. Located near great shopping in walking distance. Staff was friendly and helpful with answering questions and providing information. A wonderful ocean and pool view. I would definitely recommend to all visitors. Romantic, family, and business. Accommodations for all travelers! Had a wonderful and comfortable stay.”

Sep 21, 2007 by John from Aliso Viejo, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location and image.
• Toilet/sink problem not fixed 1st time, had to change rooms.

“Had been to this hotel 10 years ago and wanted to stay there. Just what I expected from an intercontinental property. Nice people everywhere and all the amenities you could ask for. Will stay again, and again, and again.”

Sep 19, 2007 by Ryan from Higginsville, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[8]

• Location is the main thing and close to bayside.
• Pay for gym.

“Good hotel and would go back close to bayside that has places to eat and right on the water.”

Sep 18, 2007 by Brian W. from Safety Harbor, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Business friendly, clean, amenities.
• Nothing.

“Great location, clean, great service.”

Sep 8, 2007 by Jinyi from Decatur, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[8]

• The harbor view was fantastic. The location is good, concierge was helpful. I loved the star bucks inside of the hotel.
• The refrigerator automatically bills items to your account if you "remove" any item. And the sign which explain this is small.

“This hotel charges everything. Internet, luggage keeping, late check out, etc. The most incredible was the refrigerator system - it will charge you (bill to your account automatically) if you "remove" any item from the refrigerator and if I only want to take a look some item to see if I like it or not? Ah, a little bottled water cost USD 4.50 and you can't store anything at refrigerator as aforementioned. But even though I liked the hotel, just don't even touch the refrigerator and you will enjoy your stay!”

Sep 6, 2007 by Katharina from Mainz, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very nice place with highly professional staff.
• Everything is perfect.

“One of the best hotels we stayed in the last years. Very friendly and highly professional staff! We will soon return!”

Sep 5, 2007 by Julia from Mississauga, ON CA
Overall Rating: 4
Cleanliness:[1] • Staff:[7] • Location:[5]

• Nice design. Rooftop pool with ocean view.
• Room was not vacuumed both days. Mold in shower. Parking price, internet access and gym fees.

“The owners put a lot of money into the posh look, but it's maintained very poorly. It's like they run out of money to keep it attractive. There were balls of hair and other debris on the carpet. I did not bother to complain the 1st day hoping it would be taken care on the second day, it did not. There was useless tub with no curtain, separate tiny shower all out of marble (useless waste) with mold. Nice view of downtown and ocean. Decent staff but you have to tip them all, count on $20 a day at least in tips. Parking is $34 a day, no other option. Internet is not free, neither is gym. I'll much rather stay in a 4-star where it's all included and the hotels are not out of marble but as attractive as this one. We would never consider it again.”

Sep 5, 2007 by Greg from Orange Park, FL
Overall Rating: 2
Cleanliness:[8] • Staff:[1] • Location:[7]

• Convenient Location.
• Hotel staff surly, parking overpriced.

“If you want a real 4 star hotel in downtown Miami go for the Hyatt or J.W. Marriott. I decided to get a second room and was very careful to ask the price. Hotel staff told me that was just too bad. Parking at $34 per day is double the prevailing rate in Miami.”

Sep 4, 2007 by Sara from Camillus, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• The overall impression just made you awe struck.
• The bathroom looked as though there was mold on the ceiling that they tried to cover up.

“The Intercontinental Miami is highly recommended by me for anyone staying before or after a cruise. We were able to get right into our room. I had called and asked for a non-smoking room before our arrival and it was not a problem. Since I was traveling with my sister we were able to get a room with two double beds, no problem. The pool was beautiful and they have mini-golf and a jogging/walking track. There is a great lighted path the Bayside and I never felt unsafe even though we were two females. Cab fare to the pier was less than $10.00 so no need for a transfer from the cruise company.”

Aug 22, 2007 by Stephanie from Dartmouth, NS CA
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• The beds were incredibly comfortable and clean.
• 4 dollars for a cup of coffee.

“Extremely courteous staff. Excellent location with access to local attractions, cleanliness, amazing food at the Indigo restaurant, nice open-concept lobby and available parking for hotel guests.”

Aug 21, 2007 by Judy from Glenview, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Responsive to requests. Spacious and beautiful.
• Nothing.

“Beautiful hotel. Extremely friendly staff. Very responsive to all requests. Well located.”

Aug 20, 2007 by Dana from Pittsburgh, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Friendly staff, fairly easy to locate.
• Well. Iron in room didn't work. One staff not knowledgeable about internet usage.

“I would recommend this hotel to others and my husband and I will definitely stay at Intercontinental West Miami again.”

Aug 19, 2007 by Jeannie from Indianapolis, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It exceeds my expectation, great view, clean room, convenient location, comfort and price.
• Staff at the door can use some improvement - nobody opened the door, my taxi was stuck because both lanes were blocked.

“Everything was wonderful! Must get ocean view room!”

Aug 16, 2007 by Carl P. from Neptune Beach, FL
Overall Rating: 7
Location:[8]

• Excellent location.
• Restaurant too pricey. No continental breakfast.

“The Best of worlds and the worst, also. I was put in a smoking room and the staff lied, my opinion, as to there not knowing it was a smoking room. Staff sought to make me guilty for the problem. Transferred, second day to a clean, non-smoking room. Previous room dirty and smoking. Left a valuable radio. Security has it and has promised to mail it promptly, that a pleasant surprise.”

Aug 15, 2007 by Alexis from Cape Coral, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything.
• Nothing.

“Friendly staff and great location. We loved everything about this hotel.”

Aug 14, 2007 by Jesse from Scottsdale, AZ
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[10]

• Beautiful public spaces.
• Rude staff, turned power off one night for hours which made smoke alarm go off all night.

“Appearances are not everything, many hidden charges and this hotel does not have consumer comfort or happiness in mind, all about bottom dollar and it shows. Very disappointed.”

Aug 13, 2007 by George from Atlanta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[4]

• Very clean.
• Location.

“Since we arrived late into Miami, we needed a cheap hotel near the airport so that we could transfer to our South Beach hotel the next day. The price was excellent but if you need a place very close to the airport, this is not the place for you. The drive is not a short and easy drive from the airport.”

Jul 31, 2007 by Ray from Seminole, FL
Overall Rating: 5
Cleanliness:[9] • Staff:[8] • Location:[9]

• Landscaping is awesome; lobby pool area great.
• Desk chairs are unusable.

“Hotel is located in best part of Miami. Landscaping, public areas and pool are remarkable, rooms have above average amenities.. Robe slippers, etc. They really need to replace the desk chairs. To short and no wheels, you just can't work at the desk.”

Jul 28, 2007 by John from Leesburg, FL
Overall Rating: 5
Cleanliness:[8] • Staff:[3] • Location:[8]

• Bed was good.
• Room was too small, nothing special.

“Desk clerks were not friendly. Room was much smaller than average.”

Jul 26, 2007 by Jedde from Key West, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Friendly helpful staff.
• Clogged drain in room.

“Conveniently located near the Miami waterfront and Bayside Park, the hotel Intercontinental has a great staff, from the valet to the front desk to the bellhops. The marble interior and the sculptured fountain of the lobby provide the traveler with an oasis in the heart of downtown Miami. The rooms are spacious and nicely decorated.”

Jul 26, 2007 by Lennox from Englewood, NJ
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• It was clean.
• Too cold.

“The prices in the restaurant were on the high side.”

Jul 22, 2007 by Ken from Flowery Branch, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• The Staff was phenomenally well trained and way beyond my expectations.
• The rooms are a bit aged but, still comfortable and clean.

“Located directly on Biscayne Bay, in heart of downtown business district and Brickell Finance District. Quick cab to South Beach and Coconut Grove for evening dinner/relaxation. Staff is way beyond expectations! Extremely service oriented from bellmen to front desk to house keeping! Rooms are a bit aged but, very clean and comfortable.”

Jul 17, 2007 by Layover I. from Haiku, HI
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[6]

• After being in a rural area of Bolivia, it was just a nice treat to have hot shower, a good bed, and a running toilet.
• My ratings would have been all on the higher end, except that I was misinformed by the agent when I called in.

“My ratings would have been all on the higher end, except that I was misinformed by the agent when I called in. After making the reservation, I called the hotel directly to get information about the Hotel Shuttle (We were only staying over 1 night so we wanted something close to the airport (12 minutes). I was told where to go to meet the shuttle and that it came through the airport every 20 minutes. Wrong! We waited over 50 minutes. All the other hotels/motels came through at least 3 times during that period. When we finally got there after 3 calls to the hotel, the check in person informed me that pick ups were on the hour! When we left the next day we got to the airport and the driver could not get our luggage out for 5 minutes because the luggage door was jammed! I don't know if this was bad luck or just there level of service. The room was fine; the hotel just left me with initial and ending bad taste in my mouth.”

Jul 16, 2007 by Anthony from Auburn Hills, MI
Overall Rating: 7
Cleanliness:[3] • Staff:[4] • Location:[7]

• This was a grand hotel with upscale accommodations.
• Housekeeping - late in cleaning the room and not thorough.

“A truly inviting hotel that could keep you in your room on a sunny day. Unfortunately, the bad experience I had with housekeeping keeps me from giving this hotel the high marks it has worked for. Deservingly, this is a 4-Star hotel. I don't want the one bad experience to pull that down, but its staff is an integral part to the overall quality and function of the hotel, so management must pay attention to this.”

Jul 15, 2007 by Carlos from Cape Coral, FL
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[7]

• Friendly people.
• Humid sheets.

“The restaurant people were not friendly.”

Jul 13, 2007 by Rebecca L. from Lexington, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel had beauty, great view, good location to port, and excellent service.

“Accommodations were excellent and the hotel is lovely. Great Service!”

Jul 12, 2007 by Luis from Pittsburgh, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• The room was clean and comfortable.
• At night, the room near the elevator was very noisy and the food at the restaurant very expensive.

“Taking into consideration my two comments above, it is a very good hotel, and I would recommend it, if you dine out.”

Jul 11, 2007 by Al from Rancho Palos Verdes, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Helpful, courteous staff. No charge for parking. Shuttle to airport.
• Shuttle to airport only hourly.

“Very good choice for travelers leaving or arriving MIA.”

Jul 5, 2007 by Ray from Seinole, FL
Overall Rating: 5
Cleanliness:[7] • Staff:[4] • Location:[10]

• Nice facade, landscaping, lobby, pool area.
• Non smoking room smelled like smoke, desk chair not useable, front desk aware of issues but did nothing to correct.

“I was assigned room on first floor, old smoking area. Felt like a second class guest.”

Jul 5, 2007 by Paul from San Francisco, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Very clean room and good bed.
• Internet speed was poor and charges were excessive for given performance.

“Overall the hotel met my expectations for 4 star!”

Jun 29, 2007 by Lucia from Denison, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Housekeeping service was excellent.
• The restaurant was solo not worth the price of the food.

“The hotel does not compare to other 4-star hotels where we have stayed. The room was nice but smelled of cig. Smoke even though a non-smoking room.”

Jun 24, 2007 by Subodh from Bedford, TX
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[5]

• A facility to take care of all business needs and rightly represent the class of the customers that come to stay in.
• Carries a Hispanic vernacular and it shows. Though not intended but very homely for Hispanics such that other nationalities find themselves alien.

“It is an excellent property, situated on an expensive real estate, but it can not avoid the homeless, illegal migrants frittering around. Not recommended to walk around, and cant afford a flat tire in the vicinity in the nights.”

Jun 10, 2007 by Karen from Mckinney, TX
Overall Rating: 1
Cleanliness:[8] • Staff:[7] • Location:[2]

• 24 hour room service
• Shuttle works once an hour. Not convenient to airport.

“The bed was lumpy and sagging. I also put the wrong room number on my breakfast card, but did put my Name, but did not get the breakfast on time. I called and they told me I put the wrong number and it would be there shortly. Barely got a chance at eating part of it before I had to leave. Room number was transposed, but the correct number should have been found by the last Name on the card. No phone to call for shuttle pick-up thought it claims it has. I called the hotel directly and they didn't communicate with me the shuttle left every hour. I finally took a cab.”

Jun 2, 2007 by Enrique from Gibsonton, FL
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• Clean, deluxe, beautiful, perfectly located in the area.
• Valet was higher in price than south beach.

“I would love to do this deal again very soon.”

May 15, 2007 by Mustafa from Fayetteville, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[6]

• Housekeeping, and room cleanliness.
• Room size, unfriendliness of the Guest Service Agents.

“Great property, I will stay there again.”

Apr 30, 2007 by John from Broken Arrow, OK
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• A great location with a view of the port of Miami, and a short walk to the bayside market.
• The windows can not be opened and there was no ventilation fan.

“The intercontinental is a beautiful hotel with an excellent location near the port of Miami and walking distance to the bayside market. The staff is very friendly and knowledgeable. I would recommend this hotel to anyone cruising out of Miami or just looking for a luxury hotel in the Miami area.”