User Reviews for InterContinental West Miami

Research User Reviews for InterContinental West Miami (1-20 of 184)

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Sep 6, 2008 by Martijn from Amsterdam NL
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[6]

• Nice, big, comfy room.
• A bit impersonal, did not like the bar.

“Good for business travelers and handy location close to airport.”

Sep 3, 2008 by Alex from Vancouver, BC CA
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[4]

• Comfortable and clean, friendly staff.
• Too far away from city attractions.

“The hotel was beautiful and the rooms were spacious, clean and comfortable, but the location was just too far away. We spent almost $100 in one day just on taxi fares alone, commuting to downtown and south beach. It's also not close to the airport at all (about 20-25 minutes), but there was a free shuttle to the airport, so that was a relief.”

Aug 16, 2008 by Keith from Intervale, NH
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[6]

• Room was excellent, beds were very comfortable.
• Terrible parking arrangements. Expensive internet.

“Location, room, service all very acceptable at price level. Parking arrangements are very poor with shortage of self park spaces and long walk to front lobby which is only access to hotel. Internet, which should be free at this level, is very expensive.”

Aug 15, 2008 by Tony from Mckinney, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[5]

• Comfortable bed. Professional service.
• Air conditioner was not properly working.

“Purpose of stay was layover between flights. Very satisfied. timing for shuttle from airport happened to work out fine (service is hourly so the wait could be long). Further from airport than expected but this did not present a problem. Several restaurants were walk able from restaurant. We went to Mac Grill which was a 5 minute walk. Overall, very good value.”

Aug 14, 2008 by Nina from Orlando, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Super Clean! Friendly people and very quiet!
• No ice machine, had to call for ice, but they came in 5 minutes!

“Great Hotel! Love the rooms clean and new. The TV wasn't the greatest model but we were out must of the time. LOVE THE PLEASE! My whole family will love to go back!”

Aug 14, 2008 by Laura from Orlando, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• The beds were very comfortable.
• The outside was not very nice looking.

“Overall the hotel was nice on the inside. The bed was very comfortable and the staff was very nice. Probably more of a 3 star than a 4 though.”

Aug 7, 2008 by Jennifer from Memphis, TN
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• Comfortable bed, nice furnishings, nice pool.
• They saved the best parking places for valet.

“Very pleased with my stay.”

Aug 4, 2008 by Kaushik from Parsippany, NJ
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Excellent.
• Nothing to say.

“I personally enjoyed it.”

Aug 2, 2008 by Randy from Southlake, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great spacious rooms.
• Parking. They need another access into the hotel so you don't have to walk a mile with luggage.

“Friendly staff. Wish their room service menu was available longer at night especially if your plane gets in late and you need a meal. Didn't have a car and hailing a taxi again just to find some dinner at midnight was not going to happen. Ordered warm Turkey sandwich and it came cold as ice. The room is very spacious and the bed is perfect. Even though I had a sign on my door to not wake me and check out wasn't until noon, the cleaning staff was trying to get me out of there by 10 am.”

Jul 23, 2008 by Rodrigo C. from Jacksonville, FL
Overall Rating: 6
Cleanliness:[7] • Staff:[9] • Location:[8]

• The staff was very friendly.
• Common areas poorly or not maintained. Trash in ponds and waterfall.

“The room was the average room that you would find in a 2-3 star hotel (nothing fancy about it). All the ponds and waterfall had trash that had been there for at least 6 months (given the amount of mold surrounding bottles and plastic bags floating on it, in addition to all the weed and fallen palm tree branches). The buildings are very old and need maintenance. I requested a refrigerator to be delivered to my room (I have a 5 months old baby and needed to store all her food in a cold place) and that never happened, even though I called twice for it! The bar at the pool area is understaffed. It took me 20 minutes to get someone to take my order, and then she forgot about it. After 45 minutes I talked to the manager and I finally got my drinks (free). The staff is very courteous, and friendly. Even though the parking lot is far away from the rooms there is a lot of transportation that will take you to your car, and they are very friendly as well. Oh, I almost forgot, given that I never got the refrigerator delivered I decided to use the cooler that I was carrying with me, the bad thing. There was only one ice machine in the opposite side of the building, ground floor (I was on third floor).”

Jul 15, 2008 by Libert from Naples, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Awesome, incredible. Very Latin.
• Location.

“Excellent! Perfecto.”

Jul 11, 2008 by Alejandro from Doral, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Rooms were clean.
• Adding days should be after 11 am.

“Adding days or nights should be after 11 am.”

Jul 10, 2008 by Gonzalo from Wheatona, IL
Overall Rating: 2
Cleanliness:[6] • Staff:[3] • Location:[4]

• Clean.
• NA.

“NA.”

Jul 10, 2008 by Michele from Manteca, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Friendly staff and clean rooms.
• Liked everything.

“Definitely a four star rating for this hotel.”

Jul 3, 2008 by Shawn from Centerville, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Very clean and spacious.
• Employees not very knowledgeable of area, and few unfriendly.

“Very comfortable bed, very clean, and very luxuriously spacious.”

Jul 2, 2008 by Not H. from Naples, FL
Overall Rating: 2
Cleanliness:[2] • Staff:[3] • Location:[2]

• Nothing.
• Room was freezing and I got sick from it.

“I got sick since the room was so cold, the floor was damp and so was the comforter. It was the worst stay ever, the fridge wasn't cold and 2 sodas and a JW Black cost $22 out of the lukewarm fridge. No washcloths left after the first night, soap and shampoo left from last guest on top of towels on rack in shower.”

Jun 3, 2008 by Hal from Tampa, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[6]

• New, clean, attractive, courteous staff and great price.
• There was a little damage to the front entrance pillar that set a bad first impression.

“Great value and a very nice hotel even at twice the price. Staff was well trained and courteous and the facility was new and clean.”

May 21, 2008 by Kathi from Gladstone, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We had the best location.
• Had to ask for Ice, no ice machines or fridge/micro.

“We had the best location. Could walk from the patio to the pool & other outdoor areas. From what we could see, only 7 other units out of more than 250 had this.”

May 20, 2008 by Lori from Calgary, AB CA
Overall Rating: 9
Cleanliness:[9] • Staff:[6] • Location:[7]

• The beds were very comfortable and the rooms were very nicely decorated.
• The bell men lost the keys to my car and used a different tag then they gave me.

“For a hotel near the airport you do not hear the planes unless sitting out in the courtyard. It is very nicely decorated and the beds are very comfortable.”

May 20, 2008 by Karen from Staten Island, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[6]

• Concierge was very helpful-room was very clean.
• Felt kind of sterile-had a tour gathering in lobby with suitcases everywhere, hard to negotiate.

“Very clean. Staff helpful, available and well trained. Quite convenient, free shuttle to airport. Recommend for families and business travelers, but isn't very romantic.”

May 16, 2008 by Constanza from Singer Island, FL
Overall Rating: 6
Cleanliness:[8] • Staff:[9] • Location:[4]

• Excellent service and beds. Complimentary drinks and tea for Priority Club members.
• Is too far from the Miami airport (15 minutes by taxi which is an extra cost).

“A nice hotel with excellent service and the most comfortable beds.”

May 13, 2008 by Lester from Cantonment, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Everything.
• Nothing.

“Staff was very friendly room was great food at the restaurant was very good.”

May 13, 2008 by John from Cape Coral, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Cleanliness & friendly staff.
• Nothing.

“A beautiful hotel with great rooms and a helpful, friendly staff. This hotel exceeded my expectations.”

Apr 24, 2008 by Katoya M. from Lakeland, FL
Overall Rating: 7
Cleanliness:[10] • Staff:[7] • Location:[10]

• Decor was really nice. No expense spared.

“The room was small with a big bed in it. It has a great fixtures. But I would prefer more space for comfort than marble floors in the bathroom. I was cramped. The prices in the restaurant was too high. And the breakfast was not a good selection. Good on the eyes though!”

Apr 10, 2008 by Solanges from Blainville, QC CA
Overall Rating: 0
Cleanliness:[10] • Staff:[10] • Location:[9]

• People where friendly, and where very helpful.
• When we called to know if there was a shuttle from the hotel to the port of Miami they said there was one but forgot to say that we had to find one.

“Hotel very clean and the reception was ok, but as for the concierge who we asked for a restaurant in the area we had just a misunderstanding about the price by person.”

Apr 2, 2008 by Jeanne from Shaker Heights, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• The bed and linens were of great quality. Club level amenities were a nice touch.
• On two separate occasions I asked for help from the concierge and they said they would call back and never did.

“The lobby was elegant and inviting in a non-pretentious way. The room was of the high level of other Intercontinental Hotels I have visited. The club level free breakfast was more than just coffee and muffins which was nice. The pool looked nice but not incredibly inviting to just hang out by as there were outdoor dining tables very close by and business lunches taking place. Free parking was great. Location made easy access for everywhere I needed to go. I would go back.”

Apr 1, 2008 by Karen from Osprey, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[7]

• Staff was extremely friendly and helpful.
• Limited parking.

“Clean and comfortable.”

Mar 30, 2008 by Tom from Troy, MI
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[5]

• Friendly staff.
• Shuttle times to the airport is only 1 per hour and only during short period of time.

“Attractive airport location is reduced due to the low number of shuttles one per hour and if you have to travel early or late you need a taxi.”

Mar 30, 2008 by Daniel from Miami, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location.
• Mattress, size of the bathroom small.

“Good Location, very Clean, nice lobby. The bathroom is small. No courtesy water at the room.”

Mar 29, 2008 by Mamadou from Los Angeles, CA
Overall Rating: 9
Staff:[9] • Location:[9]

• The comfort was very good I may com again.
• Nothing wrong.

“I like the location thank you.”

Mar 28, 2008 by Derrick from Port St Lucie, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The young lady at C/I was warm and friendly. All staff was accommodating.
• There was nothing that I did not like.

“A modern, sophisticated, hotel with a spacious lobby and pool area, well appointed rooms, and great attention to detail. I would highly recommend to family, friends, and business associates. I look forward to staying here again.”

Mar 25, 2008 by R from Texas City, TX
Overall Rating: 6
Cleanliness:[8] • Staff:[9] • Location:[8]

• Staff was helpful.
• Problems with room.

“No electricity to appliances in bathroom had to replace blow dryer. Shower curtain smelled of not being dry properly. Door lock mechanism broke and was trapped in room, could not get out. Staff was helpful but too many things wrong with room. Should not have rented until fixed. Electrical problem was known.”

Mar 21, 2008 by Gary from Tequesta, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great location near the Doral Golf Club where I was working.
• They charged $9.95 for internet access. Should be free for a 4 star hotel.

“The room was large and comfortable with good pillows. The sink drain was slow to empty, but that was a minor inconvenience. No free breakfast, so I can't comment on the quality of the food and no free newspaper which again for a 4-star hotel is being a little on the cheap side.”

Mar 20, 2008 by Jon from San Diego, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Great rooms, beautiful setting and service.
• Stopped Airport pickup service at 1000pm, excluding late arrival guests.

“I have stayed at this hotel many times in the past and have always enjoyed the experience, comfort, upscale setting and beautiful rooms offered. Nearby Doral resort, and actually is a better product. Freeway access better than all other hotels in the Doral area, ample and adequate dining on same street as hotel.”

Mar 17, 2008 by Jeff from Cooper City, FL
Overall Rating: 6
Cleanliness:[9] • Staff:[4] • Location:[7]

• Excellent decor. Close to airport.
• Poor service. Hotel is understaffed.

“Hotel looks 4 star but service is 3 star. Not real Intercontinental service.”

Mar 11, 2008 by John from Ocala, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[4]

• Beautiful decor. Very clean. Nice gym. Close to perfect.
• Fee for internet use. Most remotely located of hotels in area.

“Other than the fee for internet usage (which both surprised and disappointed me), the hotel itself was perfect. Friendly staff. Great facilities.”

Mar 8, 2008 by Donna from San Antonio, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[6]

• Rooms very nice and staff very attentive.
• Restaurant service very slow.

“Very nice hotel, great beds, restaurant very slow and too far from the airport to be an airport hotel. $25 cab fare.”

Mar 7, 2008 by Sheila from Atlanta, GA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• The sheets/bed.
• No hot tub.

“Overall very nice hotel. I would return.”

Mar 7, 2008 by Derrick from Baldwin, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Good appearance, decent staff.

“Clean rooms, decent staff, nice environment, free parking.”

Feb 22, 2008 by Steve from Burbank, CA
Overall Rating: 6
Cleanliness:[10] • Staff:[8] • Location:[7]

• Clean, well maintained.
• No ice machines.

“If you are planning to go to Miami beach, then this hotel is out of the way. Lacked ice machines and parking can become full if a meeting or event is scheduled. Not too many places to eat near the hotel. Overall, clean and well maintained, but not good if you want to stay near the beaches.”

Feb 13, 2008 by Ken from Fishkill, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] •

• Upscale, classic comfortable and quiet.
• Expected room to be slightly larger.

“Upscale, elegant and would recommend to anyone.”

Feb 1, 2008 by Beth from Ponte Vedra Beach, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Friendliest staff and most accommodating. Food fabulous.
• None.

“Would recommend this hotel. Will stay again if in town.”

Jan 6, 2008 by Lorena from Riverview, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean, nice warm pool, friendly staff and comfortable room.
• No room service on New Year's Eve, expensive food at restaurant.

“We had a great time, we were able to enjoy the pool with the kids. The hotel is very nice. This is the third time we have stayed at this hotel and we love it. It has a nice location also.”

Jan 5, 2008 by G from Jacksonville, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[7]

• Nice room and hotel.
• Location.

“Comfortable and Pleasant. Met my expectations.”

Jan 2, 2008 by Chuong from Manassas, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The hotel was very nice, staff was very accommodating.
• Communication with the staff was a bit hard b/c of their accents.

“I would stay at this hotel again. My kids love swimming in the pool. The room is very clean and roomy. I would recommend this hotel to anyone if they don't mind the location, which is a bit far if you want to go to south beach or key Biscayne.”

Nov 8, 2007 by Washington from Jacksonville, FL
Overall Rating: 1
Cleanliness:[10] • Staff:[2] • Location:[1]

• Beautifully designed.
• Staff just do not care about the guests.

“This was the worst experience that I ever had in an intercontinental hotel. I had much better experiences on a Crowne plaza and would not stay at this hotel if it was free of charge! My room had an issue with the AC and the bellman suggested that I moved my stuff by myself. There was a delay of 1 and 1/2 hours for a cheeseburger and no apologies. The hallways were frigid also. Very close to the airport but not convenient for anything else in downtown Miami or Miami beach!”

Oct 17, 2007 by Shamrock from North Miami, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[9]

• Lovely lobby.
• Didn't get the room described over the phone.

“The hotel is very conveniently located, has beautiful views and a gorgeous lobby, but it's over priced and over rated. The room that we stayed in was a standard king room, very typical in terms of size and amenities of what you'd expect in any big chain hotel.”

Oct 12, 2007 by Julia from Pottstown, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked its location to the port.
• I wish they provided transportation to the port.

“This hotel was lovely. It was near the bayside marketplace, the room was clean, the bathroom was huge, and the staff was friendly. I would definitely stay there again.”

Oct 12, 2007 by Cole from Marietta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[7] • Location:[10]

• Great pool area with pool side restaurant.
• The parking is very expensive.

“Very clean and beautiful room. Perfect location to the bayside.”

Oct 11, 2007 by Anne from Indianapolis, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Room was spacious and everyone seemed friendly. Bedding soft and comfortable.
• When I checked in, the person I spoke to was not friendly. Everyone else went out of their way to help with anything that I needed.

“The hotel was located right off of the dock and near a mall. It was also very close to downtown and several other things to do. The room was more spacious than I had expected with a great view of the bay and the port. Most of the staff was very friendly. The bedding was soft and comfortable and the shower was nice. Also, several channel options on the TV.”