User Reviews for Doral Golf Resort and Spa

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Nov 22, 2007 by Maryann from Tallahassee, FL
Overall Rating: 6
Cleanliness:[9] • Staff:[4] • Location:[7]

• Clean and easy to get to.
• Extra charges were put on Cameron Rosss credit card we did not authorize because we requested two rooms close together.

“The hotel was very nice. The desk staff was nice, but didn't speak very good English. We were not told that either of us was being charged extra for the rooms we were given. This was not expected. Valet parking was all we were told we would be billed extra for and a credit card was given for that use only. We later discovered they had charged extra per room onto the credit card of Cameron Ross. He is trying to get that taken off. Not sure what the status of his attempts have been.”

Nov 18, 2007 by T from Atlanta, GA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Excellent if you have some pleasure time to mix with business.
• Bathroom could've been a bit cleaner; as could the lizard running across the wall.

“I would return.”

Nov 14, 2007 by Francisco from Guadalajara, Mexico
Overall Rating: 1
Cleanliness:[6] • Staff:[3] • Location:[8]

• Close to the airport.
• Thieves operate from inside of hotel.

“My family and I recently returned from a week long vacation in Florida. We stayed at the Miami Doral golf resort and spa. Last night we had arrived at the hotel at 10:30 p.m. And parked in at the lot adjacent to our rooms, the valet parking area. To avoid leaving the keys for the van with 9 suitcases inside, we went to the trouble of parking the van ourselves. The next day we discovered that someone had broken into our rented vehicle and that all of our nine pieces of luggage had been stolen from the vehicle. Immediately after discovering the breaking and entry we called hotel security. We also contacted the loss prevention officer and other members from the administrative departments. They called the police who also showed up minutes later. The police opened a case and assigned an incident number. Unfortunately, it appears that there are no security cameras covering this area and none of the security staff of the hotel witnessed the robbery. Because of the confidence we had in the hotel, we had no trepidations about leaving our luggage in a locked vehicle inside the security perimeter of the hotel in order to facilitate our early morning departure to the airport. We were thoroughly surprised and shocked that this type of crime could be perpetrated inside such a prestigious hotel. We visited Florida to go shopping and spent a considerable amount of money for the items which were in our luggage. The hotel's "investigation" resulted in nothing. The security staff was quick to tell us the hotel was not responsible. They didn't seem to take any responsibility for the stolen luggage. We were told that this was the first incident of such kind but later we learned that other guests had lost sets of golf clubs outside the club house and ipods from cars. Stay away from this place where it seems thieves operate from inside, no one will stay in a place where they feel safe.”

Oct 29, 2007 by Helen from Newtown Square, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Service was friendly, prompt and professional.
• The bed was not as comfortable as other Marriott hotels.

“We stayed here the evening before leaving for a cruise. It was like starting our vacation a day earlier, very quiet room and atmosphere. A great place to relax. Exceptional bellman service. We like having "pick up room service", no service fee, just order by phone and pick food up near central lobby. Only drawback was the bed was not as comfortable as other Marriotts. Maybe they need replacing.”

Jun 16, 2007 by Luca from Bainbridge Island, WA
Overall Rating: 3
Cleanliness:[7] • Staff:[5] • Location:[5]

• Help on some people.
• Service.

“A lot of problem with room service and housekeeping.”

Jun 3, 2007 by Pedro from Bradenton, FL
Overall Rating: 5
Cleanliness:[7] • Staff:[7] • Location:[10]

• Its location.
• It is old, dirty. The bar too many drunk golfers.

“It needs remodeling. Buildings and elevators are too old. Food is not good.”

Jul 20, 2006 by Alex from Plano, TX
Overall Rating: 2
Cleanliness:[9] • Staff:[9] • Location:[2]

• I liked my room.
• I didn't appreciate the Blue Monster being closed.

“Marriot should practice full disclosure. I feel like you all lied to me, you could have told me the Blue Monster was closed. I wasted time and money, but you don't care. You can continue lying to guests, but you won't have any guests after a while. Very Disappointed!”

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