User Reviews for The Westin Resort Hilton Head Island

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Jul 3, 2008 by Broderick from Columbia, SC
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Right on the beach, romantic/peaceful at night.
• Hotel surcharge for staying even if you do not use room service, etc.

“Very nice and in a great location. The beach is right there and the staff is pretty friendly and diverse.”

Jun 29, 2008 by Paul from Huntersville, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Front desk check in person.
• Outrageous drink price at pool bar.

“Everything about this hotel was first rate. A bit pricey for extras. Ten dollars for a drink at bar seems high even for a resort.”

Jun 16, 2008 by Allison Y. from Evans, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] •

• Landscaping and access to the beach area was awesome!
• Concierge was not as knowledgeable as we expected.

“I enjoyed our stay. It is so relaxing out by the pool with live entertainment. You don't have to get out of your chair if you don't want to. The staff at Turtles will get everything that you need. I will be back!”

Jun 7, 2008 by Sarah from Atlanta, GA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[9]

• The pool and grounds were very nice.
• The rooms looked dirty and like they needed to be updated.

“The hotel itself was nice, especially the grounds and the pool area. They have daily activities for children and lots of sun chairs with shade or sunny spots on the deck. The restaurant has indoor and outdoor seating and the food was good. Their breakfast buffet offers many choices and seems reasonable for a late morning brunch.My real complaint is about the rooms. While the public areas seemed spotless, the rooms looked worn out and dirty. The "spa robe" that was provided in our room was thread bear and there was actually a 3cm hole under one of the arms. Not so classy. There were stains on the carpet and there was a dead roach on the floor in our bathroom when we checked in. On our second day in the hotel, after our room was cleaned, I noticed the bug and pointed it out to my husband. He informed me that he had seen it the day before, but did not pick it up. Makes you wonder how well their staff is cleaning the rooms. As an aside, I don't know why a mini-bar with $5 bottles of aquafina is offensive, but it is to me. I guess it seems that room-rate should include a bottle of water after you pay to stay at a high-end resort (and you pay the $14 a day "resort fee"). The only fridge in the room is a fully stocked mini-bar. If you move any of the items around in it in order to fit your own things (like milk for a baby) you will get charged for the over-priced mini-bar items. Honestly, I would expect "resort" style room to automatically be fitted with a refrigerator that you can use instead of making you call the front desk and beg for one. 2 months ago I stayed at another resort in Hilton Head (the Hilton at Palmetto Dunes) and unfortunately, this location was no were near as nice as the Hilton.”

Jun 5, 2008 by Robby from Augusta, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Friendly staff, clean rooms.
• Walls seemed thin and could here noise from other rooms.

“Would recommend to others for location and comfort.”

Jun 5, 2008 by Troy from Covington, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[8]

• Calm and relaxing atmosphere.
• Food was mediocre.

“Great HHI location. Quaint setting, lots of pool space both sunny and shady. Room was nice and very clean.”

Jun 4, 2008 by Shelley from Massillon, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very clean.
• A $15.00 resort fee per day was added to our room. Would have been nice to know about this fee in advance while check-in.

“We were happy with our stay, we had an extra $15.00 resort fee that we were not aware of. If we were going to have a long stay this could have really added up.”

Jun 4, 2008 by Eric from Alpharetta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• The location of our room but we managed.

“The property was very nice and centrally located on the island. We would stay there again.”

Jun 4, 2008 by Rob from Woodstock, GA
Overall Rating: 0
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff was good.
• The hotel needs to be refurbished.

“The hotel was no where near the quality of other hotels we have stayed at in Hilton Head. The Westin needs an upgrade. The hotel also tried to charge us a $14/day resort fee on top of our room rate. They said it was for using the hotel's staff, having coffee in our room, etc. We fought it and got it taken off but there is no way they should charge those types of fees. I have recommended the place to all of my friends and family.”

Jun 4, 2008 by Sharyn from Miami, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Friendliness of employees and location on beach.
• Broken bath.

“Pretty hotel with great location on the beach. Nice pool area and many luxuries expected from a resort. All employees that I came into contact with were very friendly. Lots of children and families!”

Jun 4, 2008 by Zeke from Simpsonville, SC
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[8]

• Great access to beach, not far to anything.
• Carpet in halls very outdated, long hallways to get to elevator.

“All in all this place was pretty nice. It's in need of updating as the carpet in the halls is very out of date and shows a lot of wear. The rooms were alright. Nothing fancy but not lacking anything (except a safe). Several pools, close to the beach and beautiful from the outside.”

May 23, 2008 by Stacy from Lyons, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• It was really nice and right on the beach.
• I wish there was an empty refrigerator in the room.

“We really enjoyed our stay at the Westin. It was in a great location and overlooked the ocean. Our room view wasn't the greatest but that is because we checked in a little late. The kids loved the pools and we loved the poolside drinks and food. The staff was nice and helpful. There was only one night that the people below us were a little loud, but other than that it was a very nice vacation!”

Apr 15, 2008 by Karl from Charlotte, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• The courtyard is very nice, bike rentals on site.
• The hidden $14 resort fee.

“You can rent bikes at the health club. You can walk about a mile North to the end of the island to catch the sunrise. The courtyard is pleasant to look at. The room is a nice size with a nice balcony. The balcony would have been perfect if it had better furniture. The refrigerator was only for the $5 waters and drinks. No microwave. Both of these were disappointments for a resort. One thing bothered me and other people when we were checking out. There was no prior notice of a $14 + $1.20 tax daily Resort Fee. I only had one night but the principle of it bothered me. For the other folks, it added up to a nice amount and each person was unaware of this charge until they checked out. I asked what this fee was for and was told that it was for the pool and health club. I thought that these things were part of the room charges. I felt this fee should have been included in the room charge. I would recommend staying here.”

Apr 5, 2008 by Jean from San Clemente
Overall Rating: 5
Cleanliness:[4] • Staff:[5] • Location:[10]

• Great location and lots of kids activities.
• Cleanliness issues, paper thin walls.

“This could be a great hotel. It has a fantastic location on the beach, a nice pool and lots of activities for kids. Unfortunately, the quality of the rooms leaves a lot to be desired. Our room was fairly spacious but the carpet was spotted and stained, walls were dirty and scratched up (we even had a piece of gum stuck to the wall next to one of the beds.) The bathrooms are aging and we had mildew in our shower but even worse, and impossible to fix, is that the walls of the rooms are paper thin. We could hear every word that our neighbors said and everything that was said by passersby in the hallways. We asked to be moved but were told the hotel was sold out. After we inquired about canceling our remaining stay, a larger room opened up (at a premium of course).”

Jan 19, 2008 by Gene from Roslyn Heights, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Luxury!
• It was off-season and very little people and excitement.

“We were familiar with this hotel when we visited Hilton Head Island a few years ago but never stayed there overnight. We were looking for the opportunity to stay there but could not afford it.”

Nov 4, 2007 by Pam from Edwardsville, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Beach front.
• Had to take cab every place $.

“Overall this was a nice place to stay. I was very disappointed that a shuttle was not available to get to other parts of the island. To go out to dinner, It cost $48 for cab fare alone. The beach was nice. I don't play golf so I don't know about the course.”

Oct 11, 2007 by Jim from Fairfax, VA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Pool area well designed and landscaped.
• Pool bar recessed and does not include seats at bar or allow view of ocean.

“Overall, a nice hotel but further out from the main drag of Hilton head than I expected. Too few outdoor parking spaces, especially when hosting an event (i.e. wedding). Elevators need remodeling as they have an old and tired look/feel. Some rooms quite a distance from the lobby. Lobby area nice and a daily 5-7 p.m. Happy hour with good drink prices and indoor putting surface a good touch. Save for the elevators a well maintained property.”

Sep 24, 2007 by Al from Macon, GA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• Safety & security.
• Needs remodeling.

“Good location - needs upgrades to rooms and plumbing.”

Sep 17, 2007 by Mark from Carlisle, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The resort setting was beautiful and very relaxing.
• The in-room HVAC was not accurate.

“This hotel is ideally situated for those looking for a leisurely stay. The grounds and surrounding areas are very attractive. The hotel was very well maintained and the staff was very friendly. The rooms were clean but they are starting to show their age.”

Aug 26, 2007 by Tara from Marietta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was great.
• The extra charge for hotel service of 12.00 per night.

“Everything about this hotel was fabulous. The bell hop gave our son a gift for his birthday, the hotel sent 4 cupcakes on a plate that said happy birthday, and the concierge recommended a nice place to eat and gave coupons for miniature golf. The music at the pool in the afternoon was great.”

Aug 4, 2007 by Cindy from Aiken, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Soft bed sheets and blankets. Right on the beach. Very nice hotel service people at the hotel.
• Very nice no negative.

“Clean soft sheets and blankets and pillows. The bed felt so nice. Also, there was under hotel parking with an elevator for easy access to our hotel room and very easy access to the beach. Pool area was spread out and very private.”

Jul 28, 2007 by Hector from Orange Park, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great resort, location and facilities.
• Our room was close to elevators. Children were very noisy late pm, early am disturbing our sleep.

“Great resort - will go back. Kids were too noisy between 11pm-4am throughout the floor, Service at Carolina cafe-casual restaurant was average. I would expect better service from a place that charges $9 for drinks and $25-40 for entries. Eat outside hotel if you can. Go when kids are in school, not on vacation.”

Jul 25, 2007 by Kelly from Columbia, SC
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[9]

• The grounds were very nice.
• Late check in time  4 p.m.

“Overall this hotel was very nice. Condition of some items in the room - like the frayed carpeting and shower condition. The hotel grounds and facilities were very well maintained. The hotel restaurant we ate at, Turtles was great.”

Jul 21, 2007 by R.J. from Cleveland, GA
Overall Rating: 7
Cleanliness:[6] • Staff:[7] • Location:[9]

• Oceanfront location.
• Room could have been a little nicer.

“The room could have been a little nicer. I stayed here 2 years ago and the room was great. This time it was average. Overall , the total experience was above average.”

Jul 12, 2007 by Lisa from Bristol, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything.
• I can not think of think of one thing we were unhappy with.

“This resort was amazing. Everything from the staff, the beauty, location, and the restaurants was excellent! The entire family picked this resort as an all time favorite.”

Jul 11, 2007 by Mark from Lithonia, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[8]

• It allowed pets to come on the trip and stay in the room.
• Nothing bad to say about the hotel.

“It is very family and kids oriented. I loved the heavenly feel that the rooms had. I have stayed here 5 times and would go back again and again.”

Jul 10, 2007 by Robert from Mattthews, NC
Overall Rating: 5
Cleanliness:[4] • Staff:[4] • Location:[6]

• Numerous pools & recreational facilities.
• Facilities over crowded showing some age. Hidden surcharges not disclosed until checkout.

“The hotel had a nice location and many amenities (however it was impossible to find a chair at any of the four pools or sundecks. The rooms were small but sufficient, clean but aging.”

Jul 9, 2007 by Ron from Mount Sterling, KY
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[9]

• Beautiful grounds and landscape.
• Could not provide us with a microwave because we were not priority guests.

“We found the Westin a very nice hotel from the rooms to the pool area to the beach. For the most part the staff was very friendly and helpful. The day we checked in the room wasn't ready so when we came back the front desk manager gave us complimentary dinner for all four of us at the Carolina Cafe. That was a very nice touch.”

Jul 8, 2007 by David from Canton, GA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[9]

• Location and access to the beach, Pool area and towel service was good.
• The room was small, fixtures and carpet needs updating.

“Overall a decent property, the rooms appear to need updating. The hallways were always really warm like the A/C wasn't working. Great location, nice pool area, nice gym and bike rental on site. Would recommend it to friends and families but as I mentioned the rooms were on the small side and need updating.”

Jul 8, 2007 by Patrick from Colorado Springs, CO
Overall Rating: 3
Cleanliness:[1] • Staff:[1] • Location:[10]

• Location.
• Poor housekeeping very poor maintenance staff.

“I would not recommend this resort. We were treated poorly when we had issues with the safety of the room. The fire sprinkler was wrapped in tape and could not have functioned in a fire. The security bar for the patio door was completely broken. We then tried to contact the front desk and the phone was not working. The tub was filthy and the linens were torn. We lost a day of our vacation trying to get another room at the resort and seemed to get the run around from the hotel staff.”

Jul 8, 2007 by Michelle from Linden, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Beautiful resort, helpful friendly staff.
• Not enough lounge chairs in pool area.

“Great resort with beautiful grounds. Always found the staff to be helpful and friendly. Choice of restaurants on premises and 3 pools. Directly on beautiful stretch of beach. Loved it!”

Jul 8, 2007 by Valerie from Lawrenceville, GA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[10]

• Wonderful bed.
• Overall, hotel was inconsistent.

“Clearly this is an older hotel that has been redone recently, although not very well. You can see the old wallpaper as the new peals at the corners. The air conditioner vents "banged" from the pressure of the air every time it came on, making it impossible to sleep. Maid service was friendly, as was all the staff, but inconsistent. We had reserved 2 rooms and when we arrived, neither television worked and the air conditioner in one room only blew warm air. Upon reporting this problem, some arrived immediately to fix the air conditioner and we were told every day that someone would be in to fix the televisions, but they were still not working when we checked out.”

Jul 6, 2007 by Tim from Huntersville, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Very classy hotel with nice accommodations.
• The hotel charges an additional resort fee of $12.96 per day which was disappointing.

“A very nice hotel on a great part of the island with just the right amount of luxury to price ratio. The only thing I would change is to escape the daily the resort fee.”

Jul 2, 2007 by Mary from Keokuk, IA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Beautiful pool(s) area, beautiful beach. Wonderful beds.
• Daily "activity fee".

“Incredible resort at an incredible price! I never though we could afford to stay right on the beach, let alone in such a nice resort.”

Jun 23, 2007 by Judd from Sandy Springs, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Elevators not close to room.

“Wonderful.”

0 of 1 people found this review helpful.

Jun 22, 2007 by Stacie from Hartsville, SC
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• It was luxurious and very family friendly which usually don't go hand in hand.
• I had a little trouble with keys and special things I requested.

“Overall, this is a great hotel. It was very luxurious and high end, however it was family friendly. They had wonderful "extras", such as toys for the kids, Starbucks coffee in the rooms, and tons of special activities for adults and children. The staff was super friendly and helpful.”

1 of 1 people found this review helpful.

Jun 16, 2007 by Dave from Taylors, SC
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• The Westin was a beautiful resort over all it is a nice place to stay
• There were several small issues, leaky shower, fridge did not work, room safe did not work, coffee maker was missing filter basket.

“We were pleased with the Westin Resort. There were small issues but overall we had had a very nice time. The staff at the Westin were the most friendly and courteous people that I have encountered. The bed's are like sleeping on clouds. This Resort was very clean, rooms, lobby, and hallways. Very convenient to the beach, the beach was very safe with multiple life guards. We would recommend this resort to our friends.”

Jun 4, 2007 by Steve from Nashville, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• It was on the beach and had nice pools and fitness center.
• It is a little hard to find and you can hear the people in the adjoining room.

“Nice 4 star hotel on the beach; very clean and the staff are very friendly.”

0 of 1 people found this review helpful.

May 29, 2007 by Mark from Carlisle, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• The landscaping and setting were ideal.
• The rooms are starting to show their age.

“The hotel was ideally located on the beach and within it's own private resort setting. You could not ask for a nicer setting. The staff was extremely friendly and the hotel was clean. The only negatives that I found included; aging rooms with worn/dirty carpets, bathroom needs updating, air conditioner was a little noisy. Other than those things, I would highly recommend this hotel.”

1 of 1 people found this review helpful.

May 25, 2007 by Kimberly from Hickory, NC
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• People.
• Extra resort costs of 50 dollars and everything had to be paid for, even chairs at the beach, no fridge, or microwave.

“The hotel was nice. However, it did not have a fridge, microwave and anything you wanted extra cost!”

May 18, 2007 by Camo from Rochester, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[10]

• Friendly atmosphere, great location, and no charge for parking.
• Too many hotel staff members too eager for a tip, Maid Service below par for hotel resort.

“Our stay was all in all a very pleasant experience. The layout and overall impression of the hotel were good. The room needed some TLC and upgrade, but the hotel seems to be working on this (and that surprisingly quiet). The hotel staff is very friendly. The maids, however, only seem to do the bare minimum; dirty bathroom floor, not well made beds, no daily new shampoo bottles were the result.”

May 11, 2007 by Amanda from Norcross, GA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• I enjoyed the decor of the rooms and the extra features available.
• The food and drinks at the resort were very expensive.

“I really enjoyed the hotel-the rooms and lobby are gorgeous and spacious and have updated decor. The pool area and beach are very nice. My only complaint is that everything from food and drinks on the resort to the chair rentals and in room movies were very expensive.”

May 5, 2007 by Torrey from Tarrytown, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[10]

• Attractive hotel with lovely grounds many amenities.
• We had problems with our toilet which were never repaired.

“The Westin is a comfortable hotel with nice amenities. We particularly enjoyed the weight room, pool and access to the beach. We enjoyed the hotel and would recommend it to others. But it did not entirely meet our expectations of a four star resort hotel. The room and at least our wing of the hotel could have used a face-lift. The carpets were stained and the furniture looked worn. Our tub drain emptied very slowly and we had problems with our toilet that were never repaired even after three or four calls to the desk. Still, the room was spacious and comfortable. The hotel staff was courteous and helpful. The hotel grounds were beautiful and well kept. Overall, we found the Westin a relaxing and enjoyable place for a week of rest and relaxation.”

May 5, 2007 by John from North Ridgeville, OH
Overall Rating: 6
Cleanliness:[10] • Staff:[5] • Location:[10]

• On the beach!
• Hidden costs ("Resort Fee") of $13 per day.

“I argued with hotel staff about the hidden resort fee of $13 per day. Since it is mandatory, should it not just be built into the room rate?”

May 2, 2007 by Susan from Acworth, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very nice staff, heavenly bedding was fabulous, free beach towels, everything was clean.
• Poor ventilation in the bathroom; needed to tip both doorman and bellhop to get assistance with luggage.

“It was a beautiful hotel and a wonderful experience. Staff was very polite. Great breakfast buffet.”

Apr 29, 2007 by Wendy from Hendersonville, NC
Overall Rating: 0
Cleanliness:[9] • Staff:[6] • Location:[9]

• Easy beach access, the restaurant, grounds.
• Staff not very friendly, not very wheelchair friendly.

“The hotel was beautiful but lacked the friendliness of a smaller hotel. It was difficult for our son who is in a wheelchair to get around, only one ramp to the pools and beach. Also because the hotel is so big, it was a long track from downstairs to our room. The grounds were beautiful too.”

Apr 23, 2007 by Chris from Mineapolis, MN
Overall Rating: 6
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very clean.
• Did not like the hidden "resort fee" charge.

“The resort is very nice but the bell hop workers are quite annoying and constantly have their hand out for a tip. I finally started ducking out the side door to avoid them. The prices are extremely high but worth the good service. ”

Apr 12, 2007 by Greg from Alexandria, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[7]

• Ocean-side.
• Parking.

“Recommend you highlight the "Resort Fee" that has to be paid at checkout. If a "Resort Fee" will be charged it should be included in all your pricing so that there are no surprises.”

Apr 9, 2007 by Greg from Royston, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was awesome.
• Elevators too far apart.

“A great Hotel/Resort. The only problem was we Parked on one end and had to track to the other end. Overall, as they state it was Heavenly.”

Apr 9, 2007 by Angela from Huntersville, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Heavenly beds.
• Few elevators - long walks to elevator.

“Good location, great setting.”