User Reviews for Crowne Plaza Resort Hilton Head

Research User Reviews for Crowne Plaza Resort Hilton Head (1-20 of 324)

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Oct 22, 2009 by Roy from Aiken,SC
Overall Rating: 9

• Had a room close to elevator. Enjoyed the pool with my wife. Located close to everything I wanted.
• Close to the beach. Far away to avoid traffic. Clean and staff was helpful. No real golf package deals. Had to find my own deals. Cumbersome on short notice.

“My wife and I both enjoyed the stay. Will use Priceline again for good price reductions.”

Oct 10, 2009 by Kim from Morristown,TN
Overall Rating: 8

• Convenience of parking, and comfortable beds.
• Hotel is starting to show it's age.

“We definitely got our money's worth, but it doesn't really seem like a four star resort anymore. The facilities have really been down
and the staff wasn't overly helpful like they usually are in nicer resorts.”

Oct 5, 2009 by Jim from Atlanta,GA
Overall Rating: 1

• View of parking lot alley at resort hotel.

“No room upgrades at hotel.”

Oct 3, 2009 by Marilyn from Dandridge,TN
Overall Rating: 7

• beautiful grounds.
• Cannot see the ocean and the resort fees added aren't right..

“The grounds are beautiful as well as the lobby. the rooms need to be updated, We weren't expecting to pay extra for resort fees.”

Sep 11, 2009 by Judy from Greenfield,IN
Overall Rating: 3

• Room very attractive.
• Long way from beach with no view whatsoever.

“We were very disappointed in the hotel. The room was a very long distance from the elevator and we couldn't even hear the ocean from our room. The bell staff was extremely helpful but the hotel didn't live up to our expectation or our memory. We had stayed there many years ago.”

Sep 8, 2009 by Elaine from Owensboro,KY
Overall Rating: 9

• Clean, friendly staff, great location, nice beach area.
• Pets not allowed -- Bike rental very expensive compared to other bike rentals on the island.

“Nice hotel and very friendly staff.”

Sep 5, 2009 by Barb from Aiken,SC
Overall Rating: 9

• Nice rooms and bath amenities-good access to beach and good parking.
• Do not like the resort fee-do not use gym or pool.

“Nice check in-rooms were pleasant-no one around with a cart-no valet present so that was annoying. But overall a very nice experience.”

Aug 1, 2009 by darlene from ellicott city maryland
Overall Rating: 6
Cleanliness:[5] • Staff:[9] • Location:[10]

• Staff is courteous. Brella's food is good.
• Horrible value for the money, not a 4 star hotel.

“Lovely location. Grounds and area are spectacular. Value for the money is poor. It is definitely not a 4 star hotel, more like a 3 star. the value for the $ is poor. You are charged a ridiculous resort fee daily. No lobby coffee. Room had a view of the roof and noisy parking lot. Very disappointing. Brella's food is good but so overpriced. Would come again, but probably not stay here. It was a long drive for what we got.”

Aug 1, 2009 by Chris from Cleveland,TN
Overall Rating: 7

• We felt like we were at a very nice place.
• Our room overlooked the roof and air conditioner. It was noisy.

“The hotel was very nice. We would recommend it to anyone. The only downfall was our balcony overlooked a big, ugly roof. We didn't get to view the resort from our room.”

Jul 23, 2009 by Rosalyn from Harlem,GA
Overall Rating: 10

“Everything was great.”

Jun 30, 2009 by Spencer from Atlanta,GA
Overall Rating: 9

• Great beach hotel.
• Resort fee of $13 per night is outrageous!

“Hotel, restaurants, location and staff all great, especially the staff. Resort fee for such things as free parking and use of the pool was an outrageous and should be included as part of the base price.”

Jun 22, 2009 by Willie from Kathleen,GA
Overall Rating: 10

• Location.
• Rooms to far from lobby, no elevator near room.

“Nice but not what
I would expect for the rateing.”

May 28, 2009 by Donna from Roswell,GA
Overall Rating: 9

• Very friendly staff.
• Decor a little dated.

“Great location. Super staff, very friendly all around. Breakfast buffet was great. Room was well appointed but a little dated and noise from adjacent rooms and hallway were noticeable. Would definitely stay here again.”

May 18, 2009 by Sandra from ohio
Overall Rating: 6
Cleanliness:[5] • Staff:[4] • Location:[9]

• Loved the view.
• A nasty staff member.

“I just left this hotel last week, everything was pretty nice, there was a man who was very nice to us when we were looking for someone to look at our air conditioner. We returned to our room and received a nasty call from the chief engineer, he wanted to know why we stopped an employee in the hall instead of calling the operator. I was shocked this man was rude and very nasty to me on the phone. I am writing a letter to the corporate office and will never stay at this hotel or any other Crown Plaza. The rest of the staff tried very hard to accommodate us even stating that this man had a reputation of being rude to hotel guests and was very mean and abusive to his crew and other staff members.”

May 18, 2009 by Brandy from Irmo,SC
Overall Rating: 10

• Staff, scenery, and location.

“Weekend getaway was wonderful. Wish I could have stayed longer.”

Apr 15, 2009 by Barney from Lincolnton,GA
Overall Rating: 9

• Located in the center of the island.
• Too far from the ocean--long walk.

“Hotel was somewhat older, however it was clean. The facilities were average or above. The pool and bar area was nice and clean. The only real disadvantage for the hotel was the distance of the ocean which was farther than normal for a resort.”

Mar 30, 2009 by from Lewisburg,WV
Overall Rating: 8

• Proximity to the beach and had beautiful grounds.
• The $13 resort fee seemed excessive for the privilege of parking a car.

“The hotel was in a beautiful setting fronting the beach. However, in spite of having several parking lots adjacent to it, we were unable to find a parking spot after dinner, because of a function that was taking place in the hotel. This was particularly frustrating since we were required to pay the resort fee for parking, pool, and free coffee in the room. The valet service offered to park our car in their lot for an additional $5. It was a little cool for outdoor swimming in March, so the fee seemed unjustified. The rooms were badly in need of updating. Our room had a nice view of the pool, but was a very long distance from the elevator.”

Mar 26, 2009 by from Avon,OH
Overall Rating: 7

• Located within a private complex that provides a bit of privacy.
• Many parts of the hotel (bathrooms, hallways, elevators) are dated and could use some repair.

“Overall a decent quality property for Hilton Head Island. Rooms are decorated nicely and are fairly current. Our bathroom was not in the greatest of shape but was fine for the typical leisure traveler. Hotel is located in a private community/complex that requires you to obtain a gate pass. Free parking was a plus.”

Mar 18, 2009 by Sharon from Charlotte,NC
Overall Rating: 7

• Good location.
• $13 per day resort fee for what?

“The hotel was nice enough but not altogether what I expected from a resort. It is technically oceanfront, but very far back from the ocean. I was charged an additional resort fee when I checked in and the clerk said that there was an explanation of what it included somewhere in my check in documents, but I never found it. The concierge was friendly but the response to any question was a recommendation for some facility on the premises.”

Mar 16, 2009 by Jane from Marietta,GA
Overall Rating: 8

• The staff was friendly. The pools were nice and beach was nice.
• They charged an additional $13 per night for resort fees.

“The hotel is nice and friendly.”

Mar 10, 2009 by from Georgetown,IN
Overall Rating: 8

• Gardens.

“Nice hotel. Too long to walk to room and pool wasn't the best. This is not the most ADA friendly hotel for someone with walking issues, but the gardens were very beautiful and it set right on the beach. You couldn't beat the value for the room. Lots of wildlife around to see thanks to the beautifully kept gardens.”

Feb 11, 2009 by Nick from Augusta,GA
Overall Rating: 9

• Great Location, Great Staff and Great Price!
• The Hotel needs to be updated with current technology.

“Beautiful Hotel in a private, gated and secured location. You have access to great restaurants and local "watering holes". The beach is a stone throws away, with plenty of space to lay down.”

Feb 6, 2009 by Linda from Savannah,GA
Overall Rating: 9

• Room was clean, but dusty thick dust on lampshades.

“We enjoyed our stay. Room was
very comfortable beds are great. Staff was
very helpful and friendly.”

Jan 5, 2009 by Tian from Clifton,NJ
Overall Rating: 5

• Bathroom tub didn't work, bad experience.

“First, the bathroom tub was not draining water. Instead of quickly switched me to a new room (it was 9 pm already), it tried to send a maintenance guy to try to fix the tub. After 30 min waiting, they agreed to switch room. Bath room toilet is noisy. The hotel room isolation is not good. I can easily hear noise on the hallway.”

Oct 8, 2008 by Eric
Overall Rating: 8

• The grounds and facility were outstanding.

“The hotel is wonderful. It's a nice place to stay and the facilities/grounds are gorgeous. It's right on the beach, has a great pool, hammocks, etc. Do not hesitate to stay here. One of the nicer hotels I have stayed at.”

Sep 24, 2008 by Thomas
Overall Rating: 10

• The layout of resort with hammocks and lagoons and the pools and closeness to beach.
• We liked everything.

“We loved our stay. The staff was very friendly and helpful. Would strongly recommend to friends and family.”

Sep 11, 2008 by Jeff from Amarillo, TX
Overall Rating: 4
Cleanliness:[4] • Staff:[7] • Location:[9]

• Nice pool and beach facilities.
• Rooms could use some updating and better attention to cleanliness.

“The first night room was small and it was a handicapped room. It was extremely disappointing. They also provided complimentary appetizers each day the remainder of our stay. Overall, the first night was very aggravating but the staff did a good job of trying to remedy the situation thereafter.”

Sep 4, 2008 by Mario from Johns Island, SC
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[8]

• Outstanding service from staff.
• Rooms could be updated, but overall great.

“Great location, fantastic service, will come back.”

Sep 3, 2008 by Terri from Wall, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• I loved the location, the beach is absolutely gorgeous.
• I did not like being charged $30 per day to rent a beach chair.

“Overall, this was a great hotel to stay at. The rooms were nice and the staff was friendly. I did not like having to pay to rent a beach chair. This was supposed to be a resort, and we were paying the $12 per day resort fee per room on top of the room fees. Wireless internet was also available at a charge. It's just the principal.”

Sep 3, 2008 by Emily Z. from Reston, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Facilities, hospitality, location.
• Seafood buffet.

“Beautiful location on wonderful beach, nice facilities, helpful staff.”

Aug 25, 2008 by Kristen from Flower Mound, TX
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[7]

• Wine and appetizer item were in the room when I arrived.
• Hotel balconies and exterior area a little dated.

“It was right on the beach and the rooms were nice. There was even a small bottle of wine and an appetizer salad in the room when we arrived.”

Aug 24, 2008 by Lucinda from Kansas City
Overall Rating: 6
Cleanliness:[4] • Staff:[8] • Location:[10]

• Family friendly, staff is friendly. Breakfast buffet was good.
• Room cleanliness, $12 resort fee, everything was extra.

“The room cleanliness left much to be desired. Mold in the shower and during our 5-day stay, the sheets were changed only once. The room was never tidied, only the towels were picked up and replaced. Trash left out on the balcony stayed there until we left. Our room had a tiny balcony with a nice view of the parking lot. We requested an upgrade and waited over an hour for a non-smoking room with a view. The view was much better, the balcony a little larger, but the non-smoking room came complete with two ashtrays and a lovely aroma; although they insisted it was non-smoking. The $12 resort fee is ridiculous. The location is good and just a short walk to the beach. Definitely a family atmosphere. Staff is friendly, too, but I would not stay here again. Everything is extra. Not a great value for the price.”

Aug 23, 2008 by Jill from Brownstown, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Beautiful grounds, clean rooms, wonderful experience.
• Absolutely nothing, wonderful hotel!

“Absolutely wonderful memories of our trip to Hilton Head. This resort is on the ocean and has the most beautiful grounds complete with hammocks, exotic flowers, pond with turtles (the kids loved that) and a beautiful view of the ocean. Incredible experience. Rooms were clean and well-maintained. Not a single complaint from us! We will definitely return next summer!”

Aug 18, 2008 by Tara from Martinez, GA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[10]

• This is a very family friendly resort. It is safe, convenient, has good food, and good activities for my younger children.
• The bathroom could have been a little nicer.

“I would definitely recommend this resort to any family looking for a great beach vacation. The beach area is nice, with two lifeguards during the day too. There is also a very nice pool. The restaurants are nice, clean, and serve good food. Shipyard is a very family friendly, safe area to stay, with lots of nice walking and biking paths and great scenery. The room was comfortable and clean.”

Aug 17, 2008 by Yi-Lin from Holly Springs, NC
Overall Rating: 1
Cleanliness:[4] • Staff:[2] • Location:[10]

• Great location.
• The room was a little dirty, and we were locked out on the balcony for 2 hours!

“The room was a little dirty, and we were locked out on the balcony for 2 hours! There was no warning sign any where in the room stating that the door would lock when closed. Great location!”

Aug 17, 2008 by Randy from Romr, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Beautiful grounds and close to the beach.
• The elevators were very slow and they tack on a resort fee.

“Great location. The rooms were comfortable and quiet. You can either valet or self park. The staff was friendly and helpful. I would recommend this location to a friend.”

Aug 16, 2008 by Larry from Holly Springs, NC
Overall Rating: 1
Cleanliness:[4] • Staff:[2] • Location:[9]

• Great location.
• The balcony door locked when we shut it and we were locked out !

“We went out to the balcony of our hotel room and closed the door behind us, not knowing that the balcony door locked automatically when it closes. So, we were locked out for 2 hours until we got someone who luckily walked by and informed the hotel staff. Then, after 30 minutes of banging like cops on TV, they finally got our hotel room door opened and unlocked us from the balcony. There was no warning sign or anything on the balcony door, etc. The rooms were not all that clean or comfortable. The bathroom tub had previous guests hair and other particles, we also killed a spider on the bed. However, the location was great! Beautiful public areas, landscaping and great beach location.”

Aug 16, 2008 by Verni from Waxhaw, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I enjoyed the friendliness, clean, and accommodations were excellent!
• Nothing stands out.

“I truly enjoyed having the beach and the pool right there on the premises, Also, having the bike rentals right next to the pool allowed us to leave all of our stuff at the pool so when we came back we can go straight for a dip instead of having to go upstairs to fetch our stuff. Hilton head has so much to offer if you would like to leave the resort but really you don't have to. The crown resort has it all!”

Aug 10, 2008 by Christian from Springfield, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful setting.

“Nice hotel. Quarter mile walk to beach even though it says Oceanfront. Beautiful gardens and pool area. Pool is open for 24 hours.”

Aug 8, 2008 by Jay from Stone Mountain, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[8]

• Location is close proximity to restaurants.
• NA.

“Property was clean and conveniently located to numerous restaurant options. The restaurants on property were very good and affordable especially for families.”

Aug 4, 2008 by Alan from Cleveland, TN
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Great rooms and very close to the beach.
• Prices of the movies. They were 12.99 a piece. You could buy the movie for a little more.

“Great hotel, my family and I will have many vacations there.”

Aug 4, 2008 by Karen from Lewisville, NC
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• Nice atmosphere.
• The additional hotel charge per night that was unexpected.

“Very nicely landscaped area with nice bike trails and pool area. Comfortable beds. Quiet rooms. Very helpful concierge. Very clean beach. Did not like the $12 per room per night charge for coffee in the room, newspaper and coffee in the lobby area.”

Jul 28, 2008 by Tonya from Pendleton, IN
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[10]

• Close to beach and quiet facility.
• Room was a little dirty: pillow case had stain, table was sticky.

“Hotel is very nice. $12 daily fee is a little ridiculous considering the cost per night. Pool, towels, internet service should already be included in the price. I didn't even have a computer with me, but had to pay for the service?. I would stay again due to location and the atmosphere. I'd just deal with the daily fee.”

Jul 22, 2008 by Dee from Fayetteville, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Easy check-in, the property was on the beach, landscaping was beautiful.
• No minifridge.

“Hotel was beautiful, it offered on site dining and room service. The landscaping was exquisite.”

Jul 21, 2008 by Shellie from Arden, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The food was wonderful. Really enjoyed the pool bar.
• Not enough bell hop /attendants for luggage for checkout.

“Overall we had a very pleasant stay at the Crowne Plaza. The hotel was beautiful and clean. With every amenity. The food was great and pool bar was so convenient. Also we loved having the beach access. We would definitely visit again.”

Jul 16, 2008 by Kyle from Huntersville, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Good location very nice place to stay.
• The daily fee it should be in the price.

“Very nice place to stay. Plan to go back right away.”

Jul 15, 2008 by Travis from Woodstock, GA
Overall Rating: 5
Cleanliness:[9] • Staff:[7] • Location:[9]

• It has a great location with beach access and a poolside bar.
• The hotel charges a hidden fee that is mandatory for basic accommodations including pool and coffee service.

“The Crowne Plaza Resort in Hilton Head, SC is a beautiful facility with very nice rooms and views. The hotel staff is helpful and friendly. There is beach access and the hotel rents beach equipment including chairs, umbrellas, and towels. The hotel charges it's guests a hidden fee of $12/day ($24 total for one nights stay) for basic accommodations that one would expect from even a low-class Motel 6, such as coffee in the morning and access to a pool. It reminded me of the airlines charging for peanuts and a pillow on a 7 hour flight. The result of the extra fee is that I am unimpressed with the resort overall.”

Jul 8, 2008 by Diana from Cincinnati, OH
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Close to the ocean, nice landscaping and in the center of everything.
• The views not ocean views and the room it is not cold enough especially the hallway to the rooms.

“Good location and friendly staff.”

Jul 8, 2008 by James from Greenville, NC
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[9]

• The layout of the hotel was nice surrounding the pool area and the ocean access.
• Restaurant prices were expensive for a family of 4. $56.00 for the breakfast buffet not including tip.

“Hotel staff was super friendly! Pool area and proximity to the ocean were a definite plus and the reason that we stayed. The concierge was very helpful even though we had limited time for activities.”

Jul 2, 2008 by Dave from Columbia, SC
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• Friendly welcoming staff. Always smiling. Nice waiters.

“Friendly, conscientious staff.”