User Reviews for Crowne Plaza Resort Hilton Head

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Jul 15, 2008 by Travis from Woodstock, GA
Overall Rating: 5
Cleanliness:[9] • Staff:[7] • Location:[9]

• It has a great location with beach access and a poolside bar.
• The hotel charges a hidden fee that is mandatory for basic accommodations including pool and coffee service.

“The Crowne Plaza Resort in Hilton Head, SC is a beautiful facility with very nice rooms and views. The hotel staff is helpful and friendly. There is beach access and the hotel rents beach equipment including chairs, umbrellas, and towels. The hotel charges it's guests a hidden fee of $12/day ($24 total for one nights stay) for basic accommodations that one would expect from even a low-class Motel 6, such as coffee in the morning and access to a pool. It reminded me of the airlines charging for peanuts and a pillow on a 7 hour flight. The result of the extra fee is that I am unimpressed with the resort overall.”

Jul 8, 2008 by Diana from Cincinnati, OH
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Close to the ocean, nice landscaping and in the center of everything.
• The views not ocean views and the room it is not cold enough especially the hallway to the rooms.

“Good location and friendly staff.”

Jul 8, 2008 by James from Greenville, NC
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[9]

• The layout of the hotel was nice surrounding the pool area and the ocean access.
• Restaurant prices were expensive for a family of 4. $56.00 for the breakfast buffet not including tip.

“Hotel staff was super friendly! Pool area and proximity to the ocean were a definite plus and the reason that we stayed. The concierge was very helpful even though we had limited time for activities.”

Jul 2, 2008 by Dave from Columbia, SC
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• Friendly welcoming staff. Always smiling. Nice waiters.

“Friendly, conscientious staff.”

Jun 29, 2008 by Jeremy from Union, KY
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[7]

• Location.
• No vending machines or refrigerator; slowest elevators ever.

“Decent hotel in a good location.”

Jun 8, 2008 by Jason, H. from Pelion, SC
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[5]

• Gift shop was AWESOME! Hotel should take some pointers.
• NA.

“Resort grounds are beautiful and have beach access (you have to purchase a separate parking pass to be able to park in the resort's beach parking lot which adjoins the guest parking but has guardhouse! Makes no sense!) Lobby and plantation grounds are absolutely gorgeous. Gift shop was great and the prices weren't bad. Both rooms were average. Not including the mini-bar ($7 mini bottles!) We thought it was thoughtful that they leave a complimentary sleep kit (soothing sounds CD, ear plugs, and an eye mask) on your bed.”

Jun 4, 2008 by Elena from Hickory, NC
Overall Rating: 5
Cleanliness:[7] • Staff:[6] • Location:[10]

• Location.
• Was assigned to smoked room.

“Excellent location.”

Jun 4, 2008 by Walt from Savannah, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Proximity to beach, hometown.
• Way too nice. Made you want to live there.

“Excellent place. Made me want to buy a house and live there.”

May 28, 2008 by Rhonda from Grayson, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Family friendly, great pool and beach, clean.
• No refrigerator, outdated decor.

“The hotel was very clean and the grounds are beautiful. We enjoyed our stay.”

May 28, 2008 by George from Charlotte, NC
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[9]

• Excellent response to all requests, very helpful and respectful.
• The restaurant needs some major changes, poor wait staff and organization for the price.

“This was a great experience for my wife and me. Great location, nice pool and great access to the beach with outstanding beach service as well. I will stay here again, but will not eat in the restaurant. There are far better restaurants close with better food and much better service.”

May 27, 2008 by Jean from Huntersville, NC
Overall Rating: 7
Cleanliness:[5] • Staff:[5] • Location:[9]

• Room comfortable and convenient location grounds were very nice.
• The service bordered on poor and help not quick to resolve matters.

“The hotel overall was nice, grounds, pool, room, and restaurants. The service was poor. The bathroom was not clean when we arrived. Room service was very late every day, they did not clean until 3:30-4.00, at which time we back for the day and didn't want the disturbance. We were told we had a resort view and we had an air conditioner view. Our TV went out and there was an oh-well attitude.”

May 15, 2008 by Shelly from Fort Mill, SC
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[9]

• Well decorated, spacious, clean room. Nice facility.
• Need to be more up front about facility charge.

“Well decorated, clean facility with nice grounds and pool. Friendly staff and good breakfast buffet.”

May 15, 2008 by Suzie from Boone, NC
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Beautiful grounds and great pool area-umbrellas lounge chairs and pool side service.
• Rooms need updating.

“Overall, great experience if you don't plan on spending time in your room since it is not 4 star quality. Also the "garden view" is not worth it since it was a view of tree tops.”

May 8, 2008 by Dan from Roswell, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Customer service attitude of staff from valet, front desk and through room attendant.

“My wife and I enjoyed our stay at the Crowne Plaza in Hilton Head. The facility has been there for some time, but has been kept current with remodeling/renovation and upgrades.”

May 8, 2008 by Sabrina from Gainesville, FL
Overall Rating: 5
Cleanliness:[9] • Staff:[3] • Location:[7]

• Next to the beach.
• Seemed to be old and they remodeled.

“It seemed to be old with new wall paper.”

May 7, 2008 by Walter from Savannah, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[6] • Location:[10]

• Location.
• The staff was not well versed in customer service but acceptable.

“Good location relative to central Hilton head, excellent bike riding experience, excellent uncrowned beaches.”

May 7, 2008 by Carol from Jonesboro, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was the friendliest staff at any hotel I have ever stayed at.
• Nothing.

“The hotel was beautiful. The staff went out of their way to help us with any of our questions or request. Room service was friendly and the food was great. Their recommendations for restaurants is the area was perfect. We had a wonderful experience and will return again.”

May 2, 2008 by Mary from Concord, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Very clean and on water front.
• Expensive to eat.

“Very nice resort.”

Apr 28, 2008 by Kim from Indianapolis, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location very nice room and facilities.

“Hotel resort was wonderful. Great experience.”

Apr 24, 2008 by Greg from Knoxville, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great place perfect 10.
• Pool bar prices were high.

“Loved it! clean, quiet, private, great location.”

Apr 23, 2008 by Jeff T. from Albany, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• The location is great!
• Concierge was rude and not very helpful.

“The location is great. Be careful in asking them to book your golf though. Beyond this it is a great place. No ocean front views. Food is overpriced, and not of the best quality, but typical of a regular hotel. Although I seem harsh in this write up, I would return. Enjoy the island and the location for a steal. Beware of the $12 resort fee per night. Didn't effect me but it did the couple behind me who were staying for a week. I give it 4 stars for service and 5 stars for location.”

Apr 21, 2008 by P. from Youngstown, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly staff.
• Resort fee.

“The staff could not have been nicer. (There is a $12.95 resort fee per day that should be included in the price of the room.).”

Apr 19, 2008 by Maureen from Pineville, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[7]

• Nice pool and beach access.
• Balcony of room was dirty and outdated.

“Overall the hotel was fine. Our balcony was not in good shape. The furniture was dirty and outdated. I enjoy the Patio for reading in the early morning when everyone else in my room is still asleep. I missed out. Housekeeping cleaned our room at 4:00 in the afternoon. It was a bit late since we had been at the beach and wanted to head out for the evening. The hotel is older but maintained nicely. We enjoyed our stay at the pool and on the beach. Great pool drinks too.”

Apr 17, 2008 by John from Charlotte, NC
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[7]

• The staff was very friendly and helpful.
• Ocean view rooms are really ocean horizon/crane your neck from the balcony views.

“Staff was friendly, nice and helpful. Room was clean, nice and a good size. Location on Hilton Head Island with access to the beach was great.”

Apr 16, 2008 by Theresa from North Augusta, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• It was very comfortable.
• We had a view of the roof and smelled the vents from the kitchen.

“Even though we had a view of the roof and smelled the shrimp/oil etc. from the kitchen, the hotel was very nice and convenient. We had a very nice stay and would do it again.”

Apr 14, 2008 by Kim from Auburn, WA
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[10]

• Fantastic location!
• Front desk staff was rude, but he did get called out from his break.

“This was a fabulous experience. I was a little hesitant about the hotel, but was pleasantly surprised. Very short walk to the beach and great pool. They had a fabulous seafood buffet on Saturday!”

Apr 14, 2008 by Anonymous from Marietta, GA
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[10]

• Bellhop and front desk staff; beautiful grounds.
• Bathroom floor needs scrubbing; shower tiles had mold.

“We are repeat visitors at the Hilton Head Island for a Spring Break trip with an 11 and 13 year old. The hotel is still a great hotel, but is starting to look a little tired and outdated in certain places. The sliding glass doors should be replaced with patio doors, the deck furniture and deck was dirty, hall wallpaper is outdated. The grounds are beautiful and are great for walking, lounging and a quick walk to the beach. It is truly a place to relax and not leave for a day. The hotel staff is stellar, especially the night bellhop who greeted us after a long ride from Atlanta.”

Apr 11, 2008 by Kathy from Raleigh, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• The grounds were beautiful especially the courtyard/outdoor pool area.
• The concierge wasn't very friendly or helpful.

“Absolutely beautiful premium hotel. Staff was very friendly especially the doorman. Would be great for a romantic getaway. We felt like we were in the Caribbean.”

Apr 9, 2008 by Roger from Bethesda, MD
Overall Rating: 4
Cleanliness:[9] • Staff:[6] • Location:[9]

• Location.

“Very clean and attractive hotel. Perhaps 3.5 stars.”

Apr 9, 2008 by Marlene from Newnan, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The location was very good. The wait staff was friendly and helpful. The grounds around the resort were beautiful.
• There was no information about a spa and no outdoor hot tub.

“The resort fee was $12.00 and we did not get anything more than what a 2 star hotel offers. The rooms were recently renovated and nice. The staff was friendly but that is expected at a resort quality location.”

Apr 8, 2008 by Craig from Cadillac, MI
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• This hotel grounds were manicured beautifully and the staff was very pleasant.
• The balcony of our room faced the roof of the adjacent building. Extremely loud all the time from HVAC units.

“Very nice place to stay. Very friendly staff. Had a pleasant stay.”

Apr 4, 2008 by Tim from Fernandina Beach, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• I liked being near the beach.
• I do not like the $12 per day resort services fee.

“I was charged a $12/day resort facilities fee.”

Apr 3, 2008 by Michele from Alpharetta, GA
Overall Rating: 5
Cleanliness:[1] • Staff:[7] • Location:[10]

• The outdoor area was beautiful and the staff was very eager to please.
• The housekeeping staff was rude.

“My stay was quiet and enjoyable. However upon arrival the "clean" bathroom was still dirty - hair in the tub. The floors were not properly vacuumed either - evidence of the prior guest. Housekeeping and/or maintenance only do one round of clean up - food from someone's dinner or a spill in the elevator would remain until the following day. Not very appealing to the eye. Having stayed at other resorts - this does not compare. Three stars at best.”

Apr 2, 2008 by Ian from Newton, NC
Overall Rating: 9
Cleanliness:[6] • Staff:[10] • Location:[10]

• Location, front desk personnel, and facilities.
• Lots of dirt in the less accessible areas (need better housekeeping).

“Our stay was outstanding, with a great beach; nice pool area, very nice landscaping, and rooms were great. Front desk person I dealt with was great, very helpful when we checked in, and provided the room I was looking for. Had breakfast buffet. Outstanding!”

Mar 29, 2008 by Malisa from Bristol, TN
Overall Rating: 9
Cleanliness:[9] • Location:[10]

• Landscaping and heated pools were wonderful. Beach access was the best.
• Beds were too firm. Resort fee is excessive.

“I have been to Hilton Head Island many times over the past 20 years. My favorite place to stay is the Marriott. Next, would be the Crowne Plaza, and my third choice would be the Westin. Each offers something unique in their amenities and location.”

Mar 27, 2008 by Richard from Charlotte, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• I loved that it had a kitchenette, microwave, toaster and coffee pot, small fridge.
• The menu is pricey at the pool and limited to just a few things.

“Love the location, staff friendly, and gate staff not so polite, very abrupt. Parking cost $6 per car per day, we had two cars. I hated that, the Marriott and Westin as well as Crown Plaza do not charge parking. Boutique staff not nice at all, very curt, I had my kids, she did not realize they were with me and was very rude, they were not misbehaving, just looking.”

Mar 27, 2008 by Caroline from Pooler, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• The staff was very friendly and accommodating.
• I would not rate it a Resort/4 star.

“We enjoyed our stay at the Crowne Plaza, it was very family friendly. The staff was excellent and we enjoyed the room, especially the balcony. The extra charges and taxes added a lot to our overall bill, so we were not thrilled with that. But, the location is great and the staff did go above and beyond to make sure we had a nice holiday, so we would definitely return.”

Mar 26, 2008 by Nikki from Marietta, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[7]

• Nice rooms.
• Small pool; can't see beach.

“Nice, but not 4 star. Pool looks a LOT bigger in the pictures and it feels too secluded. Liked Marriot and Hilton much better.”

Mar 18, 2008 by Darlene from Fort Pierce, FL
Overall Rating: 6
Cleanliness:[6] • Staff:[4] • Location:[6]

• Rooms/bedding/landscaping very nice.
• Restaurants.

“Management staff in the restaurants overwhelmed, disorganized, not helpful. Food horrible. Wait staff nice but appeared to be overworked.”

Mar 14, 2008 by Tami from Decatur, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Beautiful outdoor pool and garden areas.
• Our room overlooked the roof and a bunch of air conditioners.

“The resort exceeded our expectations. We thoroughly enjoyed strolling the gorgeous grounds each morning with our complimentary coffee. The service was excellent. We needed to check in early in order to get ready for an afternoon wedding and they were very accommodating. Our only complaint was that it was very cool (high 50s/60s) and we would really like to go when it is warm (we stayed in early March).”

Mar 13, 2008 by Victoria from Winston-Salem, NC
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[4]

• I liked the outside pool and porch, before you get to the beach.
• I did not like how small the room was, and it did not have a refrigerator or a good view.

“This hotel was not as nice as it seemed online. The hotel was priced to high for what it was really worth. I stayed at a Comfort inn and suites with a bigger room, a better view, and a kitchenette for a better deal. I was very disappointed with the resort.”

Mar 13, 2008 by Karen from Buckhead, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The seafood buffet.
• We had to spend $50 to upgrade to an ocean view room.

“Beautiful accommodations, although the ocean was quite far away.”

Mar 6, 2008 by Pamela from Stockbridge, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• The grounds/set up were really nice. Loved the ponds between the hotel & beach.
• Lighting in the bathroom was terrible!

“We would stay here again. The hotel was very quiet and we LOVED that. Not quite as nice as the Hilton down the road, but for the money it was a great buy.”

Mar 3, 2008 by Rachelle from Aiken, SC
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Nice shower head, friendly front desk staff.
• Minimal parking (unless you valet), toilet seat was broken, hair on the bathroom floor and in two of the towels.

“When I called to inquire on the ability to have a crib in my room and 2 double beds, I was told "you did book this through a 3rd party and I can't guarantee you anything". It was just a request. This comment make me feel very little. We usually stay at the Westin or Main Street Inn on our trips to HH, but since we had some friends staying at this hotel we decided to give it a shot. If my stay wasn't nonrefundable I would have canceled right then. On a lighter note, once we arrived the front desk staff was very knowledgeable and friendly!”

Feb 27, 2008 by Dave from Chapin, SC
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[9]

• Good location.
• No microwave or mini-fridge.

“The hotel is conveniently located on the beach, with ample parking. There is a resort fee charged ($12/day) for the in-room coffee packets, the pool, and exercise room. Yes, the same things a Comfort Inn gives for free. Wireless Internet costs $9/day, in-room wired access is free. The room was a good size, though the tub was very small (even for my 4'11" 105lb wife). No microwave or mini-fridge (there is a mini-bar with $2 candy bars). All in all, very pleasant, but nothing special.”

Feb 24, 2008 by Philip from Dayton, OH
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location, Grounds, Overall Layout.
• Mandatory Resort Fee.

“Wonderful experience. Great location with easy beach access. Beautifully landscaped grounds with lagoons, pools, etc. Rooms are spacious. Ours with King bed and pull-out sofa. Even with the mandatory resort fee of $12.”

Feb 21, 2008 by Jose from Buford, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• Location.
• If have allergies like me. There was something in the room, I don't know if it was the carpet or the air conditioner but I still sick.

“Nice hotel, great location, ocean front. But I think they need to clean the air conditioner conducts and a better cleaning carpet.”

Feb 21, 2008 by Tre from Dunwoody, GA
Overall Rating: 5
Cleanliness:[8] • Staff:[4] • Location:[8]

• Location.
• Poor service.

“Room as not cleaned during stay and no one at front desk seemed to even care.”

Feb 20, 2008 by Cj from Raleigh, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location, Price, Service.
• Resort Fee.

“Great Value for the price.”

Feb 20, 2008 by Carolyn from Suwanee, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[6] • Location:[8]

• Location on the beach.
• Had to pay an upgrade fee to get a non-smoking room.

“This hotel is perfectly fine. It's safe, modern and comfortable. It is a resort but they are stingy with the benefits; although you get free in-room make it yourself bathroom coffee, and free wired internet in your room, you don't get a robe and there is no happy hour reception. I had to pay a $20/day upgrade fee to get a non-smoking room.”