User Reviews for Crowne Plaza Resort Hilton Head

Research User Reviews for Crowne Plaza Resort Hilton Head (41-60 of 298)

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Apr 23, 2008 by Jeff T. from Albany, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• The location is great!
• Concierge was rude and not very helpful.

“The location is great. Be careful in asking them to book your golf though. Beyond this it is a great place. No ocean front views. Food is overpriced, and not of the best quality, but typical of a regular hotel. Although I seem harsh in this write up, I would return. Enjoy the island and the location for a steal. Beware of the $12 resort fee per night. Didn't effect me but it did the couple behind me who were staying for a week. I give it 4 stars for service and 5 stars for location.”

Apr 21, 2008 by P. from Youngstown, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly staff.
• Resort fee.

“The staff could not have been nicer. (There is a $12.95 resort fee per day that should be included in the price of the room.).”

Apr 19, 2008 by Maureen from Pineville, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[7]

• Nice pool and beach access.
• Balcony of room was dirty and outdated.

“Overall the hotel was fine. Our balcony was not in good shape. The furniture was dirty and outdated. I enjoy the Patio for reading in the early morning when everyone else in my room is still asleep. I missed out. Housekeeping cleaned our room at 4:00 in the afternoon. It was a bit late since we had been at the beach and wanted to head out for the evening. The hotel is older but maintained nicely. We enjoyed our stay at the pool and on the beach. Great pool drinks too.”

Apr 17, 2008 by John from Charlotte, NC
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[7]

• The staff was very friendly and helpful.
• Ocean view rooms are really ocean horizon/crane your neck from the balcony views.

“Staff was friendly, nice and helpful. Room was clean, nice and a good size. Location on Hilton Head Island with access to the beach was great.”

Apr 16, 2008 by Theresa from North Augusta, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• It was very comfortable.
• We had a view of the roof and smelled the vents from the kitchen.

“Even though we had a view of the roof and smelled the shrimp/oil etc. from the kitchen, the hotel was very nice and convenient. We had a very nice stay and would do it again.”

Apr 14, 2008 by Kim from Auburn, WA
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[10]

• Fantastic location!
• Front desk staff was rude, but he did get called out from his break.

“This was a fabulous experience. I was a little hesitant about the hotel, but was pleasantly surprised. Very short walk to the beach and great pool. They had a fabulous seafood buffet on Saturday!”

Apr 14, 2008 by Anonymous from Marietta, GA
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[10]

• Bellhop and front desk staff; beautiful grounds.
• Bathroom floor needs scrubbing; shower tiles had mold.

“We are repeat visitors at the Hilton Head Island for a Spring Break trip with an 11 and 13 year old. The hotel is still a great hotel, but is starting to look a little tired and outdated in certain places. The sliding glass doors should be replaced with patio doors, the deck furniture and deck was dirty, hall wallpaper is outdated. The grounds are beautiful and are great for walking, lounging and a quick walk to the beach. It is truly a place to relax and not leave for a day. The hotel staff is stellar, especially the night bellhop who greeted us after a long ride from Atlanta.”

Apr 11, 2008 by Kathy from Raleigh, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• The grounds were beautiful especially the courtyard/outdoor pool area.
• The concierge wasn't very friendly or helpful.

“Absolutely beautiful premium hotel. Staff was very friendly especially the doorman. Would be great for a romantic getaway. We felt like we were in the Caribbean.”

Apr 9, 2008 by Roger from Bethesda, MD
Overall Rating: 4
Cleanliness:[9] • Staff:[6] • Location:[9]

• Location.

“Very clean and attractive hotel. Perhaps 3.5 stars.”

Apr 9, 2008 by Marlene from Newnan, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• The location was very good. The wait staff was friendly and helpful. The grounds around the resort were beautiful.
• There was no information about a spa and no outdoor hot tub.

“The resort fee was $12.00 and we did not get anything more than what a 2 star hotel offers. The rooms were recently renovated and nice. The staff was friendly but that is expected at a resort quality location.”

Apr 8, 2008 by Craig from Cadillac, MI
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• This hotel grounds were manicured beautifully and the staff was very pleasant.
• The balcony of our room faced the roof of the adjacent building. Extremely loud all the time from HVAC units.

“Very nice place to stay. Very friendly staff. Had a pleasant stay.”

Apr 4, 2008 by Tim from Fernandina Beach, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• I liked being near the beach.
• I do not like the $12 per day resort services fee.

“I was charged a $12/day resort facilities fee.”

Apr 3, 2008 by Michele from Alpharetta, GA
Overall Rating: 5
Cleanliness:[1] • Staff:[7] • Location:[10]

• The outdoor area was beautiful and the staff was very eager to please.
• The housekeeping staff was rude.

“My stay was quiet and enjoyable. However upon arrival the "clean" bathroom was still dirty - hair in the tub. The floors were not properly vacuumed either - evidence of the prior guest. Housekeeping and/or maintenance only do one round of clean up - food from someone's dinner or a spill in the elevator would remain until the following day. Not very appealing to the eye. Having stayed at other resorts - this does not compare. Three stars at best.”

Apr 2, 2008 by Ian from Newton, NC
Overall Rating: 9
Cleanliness:[6] • Staff:[10] • Location:[10]

• Location, front desk personnel, and facilities.
• Lots of dirt in the less accessible areas (need better housekeeping).

“Our stay was outstanding, with a great beach; nice pool area, very nice landscaping, and rooms were great. Front desk person I dealt with was great, very helpful when we checked in, and provided the room I was looking for. Had breakfast buffet. Outstanding!”

Mar 29, 2008 by Malisa from Bristol, TN
Overall Rating: 9
Cleanliness:[9] • Location:[10]

• Landscaping and heated pools were wonderful. Beach access was the best.
• Beds were too firm. Resort fee is excessive.

“I have been to Hilton Head Island many times over the past 20 years. My favorite place to stay is the Marriott. Next, would be the Crowne Plaza, and my third choice would be the Westin. Each offers something unique in their amenities and location.”

Mar 27, 2008 by Richard from Charlotte, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• I loved that it had a kitchenette, microwave, toaster and coffee pot, small fridge.
• The menu is pricey at the pool and limited to just a few things.

“Love the location, staff friendly, and gate staff not so polite, very abrupt. Parking cost $6 per car per day, we had two cars. I hated that, the Marriott and Westin as well as Crown Plaza do not charge parking. Boutique staff not nice at all, very curt, I had my kids, she did not realize they were with me and was very rude, they were not misbehaving, just looking.”

Mar 27, 2008 by Caroline from Pooler, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• The staff was very friendly and accommodating.
• I would not rate it a Resort/4 star.

“We enjoyed our stay at the Crowne Plaza, it was very family friendly. The staff was excellent and we enjoyed the room, especially the balcony. The extra charges and taxes added a lot to our overall bill, so we were not thrilled with that. But, the location is great and the staff did go above and beyond to make sure we had a nice holiday, so we would definitely return.”

Mar 26, 2008 by Nikki from Marietta, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[7]

• Nice rooms.
• Small pool; can't see beach.

“Nice, but not 4 star. Pool looks a LOT bigger in the pictures and it feels too secluded. Liked Marriot and Hilton much better.”

Mar 18, 2008 by Darlene from Fort Pierce, FL
Overall Rating: 6
Cleanliness:[6] • Staff:[4] • Location:[6]

• Rooms/bedding/landscaping very nice.
• Restaurants.

“Management staff in the restaurants overwhelmed, disorganized, not helpful. Food horrible. Wait staff nice but appeared to be overworked.”

Mar 14, 2008 by Tami from Decatur, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Beautiful outdoor pool and garden areas.
• Our room overlooked the roof and a bunch of air conditioners.

“The resort exceeded our expectations. We thoroughly enjoyed strolling the gorgeous grounds each morning with our complimentary coffee. The service was excellent. We needed to check in early in order to get ready for an afternoon wedding and they were very accommodating. Our only complaint was that it was very cool (high 50s/60s) and we would really like to go when it is warm (we stayed in early March).”

Mar 13, 2008 by Victoria from Winston-Salem, NC
Overall Rating: 5
Cleanliness:[5] • Staff:[7] • Location:[4]

• I liked the outside pool and porch, before you get to the beach.
• I did not like how small the room was, and it did not have a refrigerator or a good view.

“This hotel was not as nice as it seemed online. The hotel was priced to high for what it was really worth. I stayed at a Comfort inn and suites with a bigger room, a better view, and a kitchenette for a better deal. I was very disappointed with the resort.”

Mar 13, 2008 by Karen from Buckhead, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The seafood buffet.
• We had to spend $50 to upgrade to an ocean view room.

“Beautiful accommodations, although the ocean was quite far away.”

Mar 6, 2008 by Pamela from Stockbridge, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• The grounds/set up were really nice. Loved the ponds between the hotel & beach.
• Lighting in the bathroom was terrible!

“We would stay here again. The hotel was very quiet and we LOVED that. Not quite as nice as the Hilton down the road, but for the money it was a great buy.”

Mar 3, 2008 by Rachelle from Aiken, SC
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Nice shower head, friendly front desk staff.
• Minimal parking (unless you valet), toilet seat was broken, hair on the bathroom floor and in two of the towels.

“When I called to inquire on the ability to have a crib in my room and 2 double beds, I was told "you did book this through a 3rd party and I can't guarantee you anything". It was just a request. This comment make me feel very little. We usually stay at the Westin or Main Street Inn on our trips to HH, but since we had some friends staying at this hotel we decided to give it a shot. If my stay wasn't nonrefundable I would have canceled right then. On a lighter note, once we arrived the front desk staff was very knowledgeable and friendly!”

Feb 27, 2008 by Dave from Chapin, SC
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[9]

• Good location.
• No microwave or mini-fridge.

“The hotel is conveniently located on the beach, with ample parking. There is a resort fee charged ($12/day) for the in-room coffee packets, the pool, and exercise room. Yes, the same things a Comfort Inn gives for free. Wireless Internet costs $9/day, in-room wired access is free. The room was a good size, though the tub was very small (even for my 4'11" 105lb wife). No microwave or mini-fridge (there is a mini-bar with $2 candy bars). All in all, very pleasant, but nothing special.”

Feb 24, 2008 by Philip from Dayton, OH
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location, Grounds, Overall Layout.
• Mandatory Resort Fee.

“Wonderful experience. Great location with easy beach access. Beautifully landscaped grounds with lagoons, pools, etc. Rooms are spacious. Ours with King bed and pull-out sofa. Even with the mandatory resort fee of $12.”

Feb 21, 2008 by Jose from Buford, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• Location.
• If have allergies like me. There was something in the room, I don't know if it was the carpet or the air conditioner but I still sick.

“Nice hotel, great location, ocean front. But I think they need to clean the air conditioner conducts and a better cleaning carpet.”

Feb 21, 2008 by Tre from Dunwoody, GA
Overall Rating: 5
Cleanliness:[8] • Staff:[4] • Location:[8]

• Location.
• Poor service.

“Room as not cleaned during stay and no one at front desk seemed to even care.”

Feb 20, 2008 by Cj from Raleigh, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location, Price, Service.
• Resort Fee.

“Great Value for the price.”

Feb 20, 2008 by Carolyn from Suwanee, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[6] • Location:[8]

• Location on the beach.
• Had to pay an upgrade fee to get a non-smoking room.

“This hotel is perfectly fine. It's safe, modern and comfortable. It is a resort but they are stingy with the benefits; although you get free in-room make it yourself bathroom coffee, and free wired internet in your room, you don't get a robe and there is no happy hour reception. I had to pay a $20/day upgrade fee to get a non-smoking room.”

Feb 13, 2008 by Susan from Virginia Beach, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was very nicely appointed. The grounds were particularly lovely.
• I did not appreciate the "resort facilities fee" of $12 dollars, added to my bill for items like a newspaper, which are typically standard in a resort

“The Crowne Plaza was a nicely appointed resort hotel. The grounds were lovely and manicured precisely. There was a very nice workout room and indoor pool. The proximity to the beach is hard to beat!”

Jan 23, 2008 by April from Simsonville, SC
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Size of the room.
• Bed was too firm.

“Overall, this was a very nice hotel and room. I didn't like having to pay the extra $12 resort fee for which we used none of the options (especially in the winter). The bed was a little too firm and I would have preferred a wider selection of pillows. Otherwise, the hotel was nice.”

Jan 10, 2008 by Timra from Mooresville, NC
Overall Rating: 5
Cleanliness:[7] • Staff:[4] • Location:[7]

• The concierge was helpful in finding family friendly dining.
• Staff was stiff and unfriendly.

“Desk staff did not offer view options, our view out of our rooms was the top of a roof that obscured our view of anything else. There were undergarments discarded under our balcony. The breakfast buffet was ordinary and overpriced. The omelet chef was unfriendly and rude.”

Dec 28, 2007 by Gus from Milwaukee, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The decor was very nice and the location was central.
• Watch out for the $12 resort fee!

“Overall we had a very good experience at this hotel. I had read some negative reviews, but we enjoyed our stay. There was even a "sleep" CD along with some soothing lotion on the bed when we got there. The staff was very friendly and the grounds were quite beautiful. The location was quite central and we could go where we needed quite quickly. Watch out for the $12 resort fee that allows you to park, access high speed internet and such.”

Nov 28, 2007 by Ann from Hickory, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The staff friendliness, the workout room was great, the swimming pool and Jacuzzi were good and the overall appearance of the hotel was nice.
• I wish it had a mini refrigerator and a microwave.

“Rooms are nice size. Staff very attentive to needs. Workout room was very well equipped. Very clean”

Nov 27, 2007 by Kumar from Novi, MI
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Private and beautiful resort location next to beach.
• The carpet needs to be removed from balcony floor; it stinks.

“Great and friendly staff in hotel, restaurant, lobby. Good and tasty food. Private and clean beach with white sparkling sand. Excellent place for a romantic vacation or private get together for group or families.”

Nov 26, 2007 by Eric from Waxhaw, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[9]

• Great hotel at triple the price.
• Room service was terrible, mess up 3 meals. And did not care about it.

“Very nice stay, front desk was very accommodating. Room was nice, and they let us upgrade to better room.”

Nov 15, 2007 by Mary from Atlanta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was very comfortable could have stayed for a month.
• Can't think of anything.

“Would definitely recommend this hotel.”

Nov 11, 2007 by Robert from Acworth, GA
Overall Rating: 5
Cleanliness:[7] • Staff:[8] • Location:[8]

• Location and grounds are very tropical.
• This hotel is in need of major renovations. It is worn and did not meet expectations for a resort property.

“This hotel is in shabby condition for a high priced resort property. The lobby is reasonably good shape but most appointments are quite worn and in need of replacement. I mean more than just a new paint job. The pool and spa are in terrible condition. We wouldn't even use the spa because the plaster had a dingy brown ting to it. There are large paces f plaster missing from the surface of the pool, and the pool wasn't heated. We paid extra to get a room with a view of the internal court yard areas that are quite nice, but our room on the 4th floor only had a view of the tree braces immediately outside the balcony. Definitely overgrown, blocking the view of anything else. Additionally, there is a $12/day "resort" fee that increases the daily rate. There is no explanation for what this charge is for. I experienced nothing that provided any value for this extra charge. All in all, I would not recommend this hotel to anyone based on the physical condition and the price. I'd have been really upset if Id ad to pa the going rates instead of the relatively good price.”

Oct 30, 2007 by Pat from Evans, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Bed was comfortable and staff was efficient.
• Not luxury. Less quality than regular guests.

“Staff was helpful and courteous. Room was basic with a comfortable bed. Not really resort quality. This was the second time we tried for a Hilton head hotel and got this resort both times. We were hoping to try a different resort the second time.”

Oct 17, 2007 by Shaunt from Monroe, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• The grounds were gorgeous. Quick access to beach.
• The room was too standard compared with the rest of the resort.

“I was hoping for the Westin when I put my bid in for the hotel. I got the Crowne Plaza. I was very pleasantly surprised. The grounds were very well kept, very lush, and an overall calm exuded from it. There is private access to the beach. The pool area was very nice and the pond was full of life (fish and turtles). We later drove around the island looking at the other resorts and the Crowne plaza was one of the best even better than the Westin. The only downer was the room seemed to be too standard, which by the pictures Ive seen; the other resorts seem to have invested more in the accommodations.”

Oct 15, 2007 by Allen from Cookeville, TN
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• Pool & beach towels. Bike Rentals. Courteous employees.
• Unexpected resort fee tacked on to my bill. Giant dead bug in the bathroom floor.

“Nice accommodations after I removed the big dead bug in the bathroom floor. Family enjoyed the bike ride especially Tuesdays special 2 for 1 price deal. We did not appreciate having to pay a $12 resort fee for items that are normally a part of anywhere you stay.”

Oct 10, 2007 by Vickie from Chowchilla, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Location, grounds, restaurants.
• Our room was kind of smelly and looked out on the roof and air conditioner units.

“Beautiful location on the beach, nice pool area. Easy access to white sand beaches. Great seafood buffet and happy hour (3 hour) very impressive lobby and lovely gardens. I would recommend this resort; just ask not to be placed over looking the roof and air conditioners.”

Oct 10, 2007 by Lisa from Jacksonville, FL
Overall Rating: 2
Cleanliness:[1] • Staff:[4] • Location:[7]

• Location.
• Room was filthy, roach infested.

“Rooms were dirty, roaches in bathtub, sink and bureaus, Definitely not a 4 star hotel. Rooms small.”

Oct 9, 2007 by Candace from Armuchee, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[7]

• The beds were very comfortable.
• $25 a night for a rollaway bed is a bit ridiculous!

“It was nice but the included amenities were no better than I have received at Holiday Inn or La Quinta. It was very beautiful though and we loved the bedding and sleep advantage program!”

Oct 9, 2007 by Ken from Charlotte, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[10]

• Great location, lots of privacy.

“Secluded in a "plantation" (gated community), this hotel provides some feeling of exclusiveness. Restaurants were a little disappointing, but all staff was friendly and helpful. It's a good place to "get away from it all." we'd go back.”

Oct 5, 2007 by Dave from Cumming, GA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[7]

• Nice pool and lobby.
• Average rooms at best - expected better from a 4 star place.

“Overall, a nice hotel, but expected better beds and not worn/dated rooms. Also, no fridge or micro available, which you find in other 4 star places on HHI. Overall, a decent experience, but expected a bit more and the $12 per day "resort fee" is insane, considering that it covers things like local calls, use of the exercise room, a newspaper and discounts at the restaurant. Just more profit, really. I don't hate the place, but I wouldn't waste my money there next time either. The Holiday Inn is closer to the beach, cheaper and seems almost as nice. I'll go there next time.”

Oct 5, 2007 by Swandini from Wake Forest, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The accommodations were excellent and the surrounding grounds were beautiful.
• Nothing.

“Based on internet reviews we read, we were disappointed and had low expectations and even considered canceling our trip. To our surprise, the resort was outstanding. Our room was clean and comfortable. The bathroom was clean and very acceptable. It's our new favorite.”

Sep 29, 2007 by Elise from Raleigh, NC
Overall Rating: 6
Cleanliness:[6] • Staff:[8] • Location:[9]

• Oceanfront and bike rental onsite.
• Daily fee tacked on to room rate for things that should be included in the price, like coffee service in room, etc.

“The hotel is in a good location and is oceanfront. We liked the on site bike rental. On the down side, they make you sign a guest sheet to use the indoor pool and hot tub, in addition to the fact that you need a room key to get in. You also have to sign a sheet to get towels by the pool. It doesn't feel very vacation like to be signing for things constantly. Wireless access in common areas is not free and a $10 dollar a day fee is charged for things that should be included, such as self parking, coffee service in the room, etc. We ordered room service one morning and were eating in the room when the maid came to clean (between 10 and 11am). She told us that she only had one more room on our floor besides ours and acted as though our room would not be cleaned if we did not let her in right then. I had to call guest services twice later in the day to get someone to come and make the bed, bring fresh towels, etc. In conclusion, this resort is ok, but it's the least favorite of the resorts where we've stayed in Hilton head. The Marriott and Hilton in palmetto dunes are both nicer.”

Sep 27, 2007 by Jennifer from Greensboro, NC
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[10]

• It was quiet and the pools were very nice. And a very short walk to the beach.
• The rooms were getting worn for the level of hotel and the seafood buffet was not very good.

“It was ok, expected a higher level of employee service. The restaurant on sat. Was not crowded (10 people) for the seafood buffet. We were seated and waited about 7-10 minutes and no server or water. Asked the hostess for another table - wish granted but the level of service just wasn't there considering the resort and the amount of people in the restaurant. Food was supposed to be the best buffet on the island, not so and for the price definitely not. The rooms were nice, but you can tell getting old. Had to switch rooms, because the shower filled the tub with water and TV volume crackled; then in new room light bulbs were burnt out and toilet seat was not on tight! Things were corrected, but just shouldn't have happened in the first place. We are priority members and had turn down service and that wasn't accomplished completely. They didn't realize the pull-out had to be turned down and forgot the chocolates. Although these might be minor things they add up to your experience at the hotel. The bell staff was wonderful and was more helpful then some other employees. Also have to remember there is an additional $12.50 resort fee per night at this hotel. Basically for internet and towels at the pool, which are standard at other hotels.”