User Reviews for Holiday Inn Charlotte-Center City

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Apr 17, 2008 by Robert from Beech Island, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Clean, good location, excellent staff, safe.
• Room to bright at night (need blinds).

“I would recommend this hotel to anyone that decides to spend a little time in downtown Charlotte.”

Apr 8, 2008 by Ben from Fairview, NC
Overall Rating: 4
Cleanliness:[9] • Staff:[7] •

• Location.
• Loud air conditioners.

“Over-rated compared to other 3 star hotels I have stayed in Downtown Charlotte.”

Apr 1, 2008 by Felicia from West Columbia, SC
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Interior design and layout of the bedrooms.
• The parking garage.

“Very nice, enjoyable. Rested very well in comfortable beds.”

Mar 31, 2008 by Nancy from Fountain Valley, CA
Overall Rating: 4
Cleanliness:[8] • Staff:[8] • Location:[4]

• Nice hotel, easy for our first stay in Charlotte, Mert's restaurant right outside the door.
• Noise level atrocious as next to all night construction of Ritz Carlton and then topped on Saturday night by basketball revelers until 3 a.m.

“Located in the heart of Downtown Charlotte near the Bobcat Arena, so great for sport's fans, but not good for tired travelers needing a night of sleep. Not easy access for self parkers and a $12 parking fee. Great soul food restaurant, Mert's just outside lobby.”

Mar 27, 2008 by Kelsie from Asheville, NC
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• The inside was very nice; the rooms were very nice as well.
• The tub was dirty and clogged up, and they were cleaning the restaurant with some kind of toxic cleaner which was very hard on the nose.

“Nice location, nice interior decoration, and nice restaurant.”

Mar 5, 2008 by Richard from High Point, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• I had a problem with the room and they repaired the damage right away.

“I really like the room and most likely book a room there again in the future. Great staff and safe environment.”

Feb 27, 2008 by Brian from Spencer, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• It was in a central location.
• It was hard to spot the motel out, coming in, not enough signs.

“I had a great stay. If I go back to Charlotte I will use this motel again and I will tell friends about it too.”

Feb 22, 2008 by Jamie from Dupo, IL
Overall Rating: 9
Cleanliness:[7] • Staff:[10] • Location:[8]

• Good Location and very helpful staff.

“This hotel is in a good location with a great staff. Plenty of good food within walking distance. Just beware that the elevator for garage parking is down near the hotel. You must walk around the block to use the elevator, unpack and pack your car at the lobby entrance and use the stairs.”

Feb 22, 2008 by Matt from Canton, GA
Overall Rating: 9
Cleanliness:[7] • Staff:[8] • Location:[10]

• Location and Value.
• Parking is inconvenient and expensive.

“Great Location convenient to everything in uptown Charlotte. Closest hotel to the Charlotte Bobcats Arena, Imagine on Childrens Center, Discovery Place, the LINX transit system, performing arts center, and all Downtown offices. Nice rooms recently remodeled and updated. Comfortable beds. Lots of great restaurants in walking distance. Only negative is parking. It is inconvenient as you have to walk outside the hotel and around the building to a parking garage on the back side of the block and the cost is still $12 a night. Valet is $16 a night if you don't want the hassle.”

Feb 21, 2008 by Robert from Pegram, TN
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[8]

• The hotel was very centrally located in downtown Charlotte.
• A lot of homeless people hang out near the hotel.

“The staff was helpful enough, the public areas & the room were very clean. No major complaints.”

Feb 20, 2008 by Ann from Atlanta, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• I loved the new feeling and look.
• Nothing.

“The hotel was beautifully decorated. The staff was very attentive to my family and the bed was very comfortable.”

Feb 15, 2008 by Jevub from Selma, NC
Overall Rating: 5
Cleanliness:[6] • Staff:[8] •

• I liked the location to the Coliseum.
• Parking deck was quite a distance from the room.

“Overall the hotel was moderate. It had issues with the elevators and parking deck was difficult to navigate from room. It was convenient to Coliseum and room was nice.”

Feb 14, 2008 by Frederic from Apex, NC
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[9]

• Nice style' room and helpful house keeper.
• No mini-bar in the room.

“Nice stay.”

Feb 5, 2008 by Johnny from Mount Gilead, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Great location, convenient to arena, performing arts center and nightlife.
• Closest parking elevator was out of service.

“Really friendly, nice and clean. The desk staff was helpful, and the valet even had great suggestions for night life. Great experience, and we'll go again.”

Jan 17, 2008 by Terry from Rockford, IL
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Close to restaurants.
• From 7th floor there was a lot of street noise from parties.

“Overall stay was fine. I'd stay again.”

Jan 16, 2008 by Robert from Monroe, NC
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• It's a nice place to stay in Downtown Charlotte. It's convenient to many local attractions.
• A hotel with a rooftop really should take advantage and have a dining area up there. This could attract more guest for sure.

“Hotel was clean and at a convenient location in Charlotte, NC. The hotel recently went through some renovations which I thought was very nice. Would definitely stay here again.”

Jan 15, 2008 by Mike from Columbia, SC
Overall Rating: 6
Cleanliness:[9] • Staff:[7] • Location:[9]

• Location, clean.
• Long walk to parking, weird sink. Sparse.

“The sink area is very cramped and is a weird bowl. Very basic.”

Jan 10, 2008 by Erin from Glenolden, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I was traveling for business and my mother came to explore the city. The hotel took very good care of her and helped her find tours and set with things.
• I enjoyed everything. They were very helpful.

“As I said above. I was traveling to Charlotte for business my mother made the trip with me so she could see the city. The hotel was very accommodating and helped her find activities. They helped her get oriented around the city and find many fun activities to do. She thoroughly enjoyed her stay.”

Dec 19, 2007 by Bill from Spartanburg, SC
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenient Downtown location near lots of goings on.
• Parking really bites.

“All around a good stay. Friendly staff. Good location, nice rooms. The only bad thing was the parking. You had to go down to the lobby. Through it from end to end then outside and around the building then ups another elevator to reach the garage from the guest rooms.”

Dec 16, 2007 by Mr. E. from Gainesville, FL
Overall Rating: 7
Cleanliness:[4] • Staff:[7] • Location:[8]

• The location of the hotel was very good and was primarily the reason why I selected this property.
• The bathroom was dirty, the shower leaked horribly, and many of the lights did not work. Also, the staff was noisy very early in the mornings.

“The location of the hotel was very good and was primarily the reason why I selected this property. Upon check in, I was disappointed in the cleanliness of the bathroom. There was a tremendous amount of hair on the floor, toilet, and on the sink. Several of the lights over the bathroom mirror were non functional. The shower leaked horribly and I had to bend way down to get my head into the flow of water. To top it off, the room next door was being worked on by the maintenance staff. They had propped open the door and had a noisy fan running most of the evening. The next morning at 7:15 am, the maintenance staff returned with a wet vacuum to extract the remaining water from the carpet that had leaked down from the room above. I know this because the staff coming in and out of the room, slamming the door as they entered or exited, yelled to each other the details of the situation over the noise created by their equipment in order to be heard. This continued the following morning as well. No indication that the room next door was down for repairs was given to me upon check in. The hotel was not worth the rate I paid and I will not stay there again. Next time I return to charlotte, I will stay at any one of the other hotels within blocks of the uptown area.”

Dec 11, 2007 by Cliff from Raleigh, NC
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[10]

• Location.
• Everything besides location.

“This hotel is the worst I have stayed in during my business travels.”

Dec 9, 2007 by Cyntnia from Saluda, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Concert and play within 2 blocks so thrilled at this.
• Unable to get coffee in bar after concert and play.

“Staff so helpful and nice so pleased that the events I attended were within walking distance truly is in the midst of Downtown Blumenthal center only 2 blocks away and Starbucks close by.”

Nov 26, 2007 by Cleon from Atlanta, GA
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[6]

• Nothing.
• Having the parking lot elevator outside of the hotel where you had to come in from the street.

“The Holiday Inn Centre has a nice location. The lobby area is uninviting. There was no snack machine in the lobby. In having to walk along the side of the hotel building from the outside parking lot elevator. The room service menu indicated that the meal was going to take no longer than 15 minutes and it took 30, although I had ordered a hot Ruben sandwich, it was warm. My waiter in the restaurant wasn't that attentive and was concentrating on his conversation with two elderly ladies at the next table as oppose to removing the finished plate from my table and replenishing my water glass when I had gone up to the buffet for round two. And my room was never cleaned after I had removed the do not disturb sign. Now, I could have called the front desk to get fresh towels, or signal the waiter to pick up my plate, and maybe send back the sandwich to be heated (however, I don't know if there might have been something done or not) so as a single business traveler, I pay close attention to detail and expect things to be done right the first time, overall the hotel did not pay attention to detail. Maybe it was a slow two days, I was there during thanksgiving.”

Oct 9, 2007 by Kelly from Candler, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Convenient location, modern rooms.
• Room received was across from elevators, very bright under door.

“Fine for one night stay. Elevators were the slowest I have ever encountered. Slightly confusing getting to lobby from parking garage.”

Sep 13, 2007 by Wayne from Charlotte, NC
Overall Rating: 0
Cleanliness:[6] • Staff:[6] • Location:[9]

• Great location. Epicenter of Charlotte night life.
• Made you pay $10 a day for parking.

“Great location in the heart of charlotte night life. Walk able to all attractions. To bad you have to pay $10 a night for parking. Rooms could use a make over.”

Aug 28, 2007 by Gary from Durham, NC
Overall Rating: 3
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great location, staff, parking.
• Air conditioner was broken and very noisy.

“I was looking for a hotel within walking distance of the stadium and all of the downtown restaurants and bars where I could lay my head down after a hard night of partying. It was perfect except for the air conditioner.”

Aug 21, 2007 by Kevin from Richmond, VA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Willingness to work with me regarding room location.

“Centrally located in walking distance of many attractions. Excellent customer service.”

Aug 12, 2007 by Judy from Arlington, VA
Overall Rating: 4
Cleanliness:[6] • Staff:[6] • Location:[6]

• Bath amenities were very nice.
• Rock hard pillows, noisy air conditioning, hot water took long time to heat up.

“It was just ok.”

Aug 1, 2007 by Tim from Florence, SC
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• The location was great.
• The food (breakfast) was not worth the price paid.

“The accommodations at Holiday Inn City Center were clean, newly renovated, and comfortable. The location to City Center was outstanding. Made seeing the sites of downtown Charlotte a breeze. The only negative was the breakfast at the Hotel restaurant. Paid a high price for the food available at most hotels free breakfast.”

Jul 26, 2007 by Mandy from Dallas, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was great! Love the rooftop pool!
• Stains on curtains.

“I really enjoyed this hotel. We were able to check in a bit early to enjoy the pool before dinner reservations and a show. The staff was amazing. We loved the style & design of the hotel.”

Jul 19, 2007 by Doug from Vernon, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Very clean, friendly staff and good location.
• Parking garage was a public garage, not convenient for hotel self parking.

“The hotel was better than expected in its overall condition, location and staff friendliness.”

Jul 19, 2007 by David from Charlotte, NC
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[8]

• The staff was extremely friendly and the service experience was wonderful.
• Not really handicap-friendly.

“While the staff is wonderful, the room in which I rented was less than adequate. There was no difference between the handicap room and any other room. The showers were not walk-ins but rather tub. They did have bars in there. The toilet was a standard toilet and not a higher ADA toilet. Room did not allow for wheelchair access once you go into the in-room hall.”

Jul 18, 2007 by Gus from New Orleans, LA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• The location was central and convenient, and the room was comfortable and quiet.
• Though breakfast was available on site, complimentary continental breakfast would've been nice. Free parking would've been good too.

“I attended an event in Charlotte and was in need of a hotel. Would stay at this hotel if I visited Charlotte in the future.”

Jul 9, 2007 by Marie from Haymarket, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[5] • Location:[10]

• They gave me a room with two beds as I requested. I thought that was really great.
• The people at the front desk were nice, but not as nice as they should have been for a 3 star in my opinion.

“We enjoyed our stay very much, and to top it of, we were there on the 4th and we saw the fireworks from our window. We loved this since we have a 2- and a 3-year old. We did not requested the location it just happened that we got a room that over looked the fireworks show. It was great!”

Jul 8, 2007 by Keith from Newton Center, MA
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[10]

• Great location! Nice roof deck. We watched July 4th fireworks from there.
• Room had a funny smell. Also it was run-down. Carpet was not clean.

“Great location, nice roof deck. Room was run-down looking and smelled funny, like a musty odor. Lobby decor is eclectic. Not so welcoming as other lobbies. Located right in heart of downtown though, which was nice.”

Jul 7, 2007 by Christopher from Greenville, NC
Overall Rating: 7
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location.
• Beds were not comfortable & parking situation.

“Ok for location but beds were uncomfortable & parking was not the best.”

Jul 4, 2007 by Fred from Hope Mills, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[7]

• Location.
• Parking too far away not easy to get to.

“Everything was great except the parking was too far from front of hotel.”

Jun 20, 2007 by Matthew from Gibsonville, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Due to the one way streets, access to the parking deck was a little rough for an out of Towner.

“The employees were very nice and were quick to offer advice on food and drink locations within walking distance.”

May 8, 2007 by Tara from Fuquay Varina, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Comfortable bed.
• Parking/ remodeling.

“Very nice hotel. It was clean and we got a good nights sleep.”

May 2, 2007 by Angie from Mckessport, PA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• Hotel was very nice.
• NA

“The hotel is very nice.”

Apr 26, 2007 by Pam from Springville, UT
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Close to restaurants and clubs.
• Being remodeled.

“Staff was great, valet parking attendants really work at their job, with the main entrance under construction the lobby area was cramped and busy.”

Apr 24, 2007 by Mark from Savannah, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Walking distance too many restaurants. Covered parking.
• Parking fees variously quoted by desk staff and valets. I could have parked free if I kept my mouth shut at check in.

“Great location uptown. Many good restaurants nearby. Comfortable, except beds a little too firm.”

Apr 23, 2007 by Keith from Morro Bay, CA
Overall Rating: 6
Cleanliness:[5] • Staff:[6] • Location:[8]

• Location.
• Under renovation amateur staff.

“This is a good hotel for the business traveler to downtown charlotte, no. Like most charlotte hotels the short supply of experienced managers and staff show up here too.”

Apr 19, 2007 by Carmen from Fort Lauderdale, Fl
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• Great location. Staff 10 plus!
• Under renovation.

“What a great hotel. In the heart of downtown. All you have to do is out the door and you¿re near everything. Staff friendly and very helpful. Will stay here next time I¿m in town.”

Apr 12, 2007 by Robert from Raleigh, NC
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location.
• Parking choices.

“Hotel was very nice, and clean. However, the adjacent parking, as well as the access to the building from the parking deck was a disappointment. Overall, hotel was good!”

Mar 22, 2007 by Scaven from Markham, ON CA
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[9]

• Reasonable pricing and convenient.
• A little run down.

“It is very convenient for business trip and very good pricing for the location. However, needs some renovation.”

Mar 20, 2007 by Dave from Boston, MA
Overall Rating: 5
Cleanliness:[3] • Staff:[6] • Location:[5]

• About average.
• Rooms need update.

“Aged but decent hotel good staff still this hotel needs help.”

Mar 12, 2007 by Brian from Jackson, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Location.
• Outside pool.

“This hotel was very nice. The restaurant in the hotel was convenient.”

Feb 28, 2007 by Jonathan from Columbia, MD
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[10]

• Location.
• No internet access and they didn't get it fixed in 3 nights.

“Hotel staff was great, hotels services not so great.”

Feb 28, 2007 by Brad from Hickory, NC
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• Amenities were well worth the price we paid for the hotel room.
• The television "pay on demand" movies were a problem.

“Hotel room was very comfortable. The mattress was superior in comfort from many of the chain hotels I have stayed in. The restaurant food was exceptional and service was very prompt and friendly.”