User Reviews for Marriott Charlotte City Center

Research User Reviews for Marriott Charlotte City Center (1-20 of 172)

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Feb 22, 2009 by Geana from Newland,NC
Overall Rating: 7

• The staff was very friendly and accommodating.
• The room was small, and the bathroom extremely small with old broken fixtures on the tub.

“We would stay here in a pinch, but we would prefer the Westin.”

Dec 18, 2008 by Jennifer from Waynesville,NC
Overall Rating: 7

• Staff was excellent.
• Under Construction.

“This hotel is great. When compared to the Hilton and the Westin. Hotel staff is very friendly and helpful.”

Oct 29, 2008 by Don
Overall Rating: 9

• very clean, professional and efficient staff.
• AZ Cardinals in town, had lots of roped off areas.

“Really a great stay, but the Arizona Cardinals were in town to play the Carolina Panthers. In preparation of their departing the hotel for the game, there were significant areas of the lobby, breezeway, and sidewalk roped off from any other traffic. I understand their need for crowd control, security, and privacy, but I observed it roped off for quite a while without a single person passing. I'd ask the hotel to keep the facilities open to
all paying guests until the last minute, then restore full access as soon as possible afterwards. Or have staff allow controlled crossing at times. It's really a nit-picky detail, but it was bothersome to go completely across the hotel to get outside and then go the long way around the block to get to the adjacent street.”

Sep 11, 2008 by Christopher from Charlotte, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great area downtown. Easy to find social events.
• My comforter.

“It was cool. The people there were really nice.”

Aug 13, 2008 by Eddie from Norcross, GA
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[7]

• Friendly staff, good bed.
• Very noisy.

“The hotel is well furnished, clean and evidently well run. It is an older hotel, and due to its Downtown location is incredibly noisy. A club or something across the street played music till the wee hours, and it was like we were in the room. Noise is the only complaint. But it was significant. I wouldn't care to stay there again because of it.”

Jul 22, 2008 by Vicki from Santee, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• This hotel was very nice and location is great!
• Noisy during the night as we were in a corner room.

“This hotel has been upgraded it seems, the room was very large. It was on a corner on Friday night in Downtown, it was noisy, but. The hotel was a great location for walking to several nice restaurants and bars. The hotel staff was very friendly and helpful!”

Jul 7, 2008 by Shannon from Coral Gables, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenience.
• A few party animals on our floor keeping us awake, but hotel security ended their party with just one call.

“Friendly, centrally located. Definitely will use this hotel again. We had a great time. Thanks for making this happen so we could celebrate our engagement with my family and friends.”

Jul 3, 2008 by Natalie from Greensburg, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[5]

• Very clean and excellent staff, great view of city.
• The location and parking.

“This hotel was top quality and would especially be great for business travelers and couples. Great amenities. Easy access to anything in the city. It was not very child friendly. There were too many expensive and unsafe things placed around the room. The location is inconvenient for vacation travelers. Parking is up the street or valet only. A continental breakfast would have made the stay easier.”

Jun 27, 2008 by Alan from Cary, NC
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[8]

• Location in Downtown Charlotte.

“This is a great place to stay if you want to spend some serious dollars on amenities that are complimentary at less expensive venues.”

Jun 5, 2008 by David from Brentwood, TN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Security.
• Small lobby for sitting.

“Great for city access, clean and secure.”

Jun 4, 2008 by Michael S. from Valdese, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Located in the middle of everything!
• Gets pretty crowded on the weekends!

“Nice hotel in the heart of uptown Charlotte. Tons of restaurants and bars within walking distance. Indoor pool and hot tub were nice. My girlfriend and I had not been to Charlotte in a few years. We came in on a Saturday and during the day remarked how calm and quiet the city seemed. We went to a play at the Blumenthal and by the time the play ended, the street were packed! The lines for some of the clubs were wrapped around the corner! We had to walk around for a while just to find a regular bar with two open seats. All in all, a great little vacation at a great hotel.”

May 20, 2008 by Sina from Morrisville, NC
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• Room is ok, but not a 4-star deluxe.

“Good, central location in Charlotte. The check-in was quick and the room comfortable. Breakfast in restaurant was ok. I had expected a bit more from a 4* hotel.”

May 7, 2008 by Jon from Taylors, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• The first impression of the hotel is superior, from the outside to the lobby.
• For a 4 star hotel the rooms were kind of small and not everything updated, old TV etc.

“I would recommend this hotel to someone who is looking for a nice clean, classy place to stay. I went to Charlotte on a leisure trip with my girlfriend, and we both loved the hotel. The food was good at their sports bar, Champions, the room service was quick, and that food was also good. The only downside to the hotel was the rooms were small, and the accommodations inside the room were outdated.”

May 7, 2008 by Greg from Wilmington, NC
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Perfect location on Square in Charlotte.
• Rooms need updating.

“Great location of downtown on the square in Charlotte. Located in a high rise office tower, there are many amenities available. The rooms are average and older needing upgrades available at like rated hotels, i.e.. flat screens, updated furniture, art.”

May 7, 2008 by Betty from Boston, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Cleanliness.
• Nice hotel.

“The hotel was nice and clean and was in the right location.”

May 6, 2008 by Cathy from Willow Springs, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• The staff was very helpful and the room was great.
• The restaurant was not really catered towards children for dinner.

“The hotel stay was great. We traveled with our ten year old son. He had a great time. The hotel is right in uptown Charlotte. The only thing was there were a few restaurants in the hotel. But, none of them were family friendly after 7 or 8 p.m. The staff was very helpful in telling us where we could walk for dinner. The other great thing is there pool is open until 11pm. So, it was great to go swimming after dinner. I will stay there again the next time we go to Charlotte.”

May 1, 2008 by Brian from Saluda, NC
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Nice rooms and great central location.
• Parking charge.

“Great hotel and great staff. Very clean and nice rooms.”

Apr 30, 2008 by Michael from Lakeland, FL
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Close to the Charlotte Convention Center.

“Hotel staff was friendly and room was clean. Centrally located, though Parking seemed a bit steep, and at times was "Full". Decor is very old and is in desperate need of an update.”

Apr 28, 2008 by John from Weston, CT
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Convenient.
• No free internet.

“Would be perfect for business travel if they had free internet in rooms and common areas.”

Apr 23, 2008 by Glenn from Maple Hts, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Convenient location.
• Front lobby traffic was terrible.

“Nice, clean conveniently located but need to assess outside lobby traffic and parking. Otherwise I was satisfied.”

Apr 20, 2008 by Teneka from Southfield, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Clean, good location and friendly staff.
• Change sheets every day.

“It was a excellent hotel. Good location to everything. Staff was very friendly. I love the hotel. Nice, clean.”

Apr 11, 2008 by Chanteal from Raleigh, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Hotel staff were very friendly had helpful.
• The hotel room was small.

“Excellent service and Friendly staff. A great place for families. A warm and inviting atmosphere. Great location!”

Apr 10, 2008 by Philip from Wilmington, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Clean neat comfortable close to where we wanted to go.
• Parking garage.

“Great.”

Apr 10, 2008 by Tracy from Union Mills, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Good Location.
• Parking.

“Staff was friendly and rooms were clean. I would recommend this hotel to any of my friends.”

Mar 13, 2008 by Carrie from Gastonia, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Very quiet-did not hear other guests next door.
• The mattress was very worn--sagged in the middle of the bed like a bowl.

“Staff was extremely pleasant and helpful, the hotel was very nice. We enjoyed the clean, spacious room and appreciated the quietness-we could not hear other guests on the floor.”

Mar 12, 2008 by Krissy from Kernersville, NC
Overall Rating: 0
Cleanliness:[8] • Staff:[8] • Location:[9]

• The closeness to downtown nightlife!
• They cut the power off at 3am-6am but it did not affect our stay.

“Nice hotel that is convenient to downtown Charlotte. Nice lobby and comfortable beds! Parking is close but $12 per night.”

Mar 7, 2008 by Bill from Mt. Pleasant, SC
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[9]

• Location was great in Uptown Charlotte. We could walk .
• Room not much better than a Comfort Suites. Small.

“Perhaps I don't understand the star system, but in my opinion if a hotel gets 4 stars with 5 being best, it should be pretty fantastic. Marriott offers a really small room with no perks. As a matter of fact, internet access was not free. The bottled water was not included, and even the TV was all about selling something. It was like being nickled and dimed every time you turn around. So we treaded lightly and kept our incidentals to a minimum. For me, it wasn't a 4 star experience (the room itself or the staff) I have stayed in Comfort suites that offered more bang for the buck. Free wireless, bigger rooms, etc.”

Feb 22, 2008 by Jeff from Cambridge, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Personnel were quick to offer suggestions for food, fun, etc.

“Great hotel, I will stay there again.”

Feb 21, 2008 by Sandra from Cumming, GA
Overall Rating: 9
Cleanliness:[7] • Staff:[8] • Location:[9]

• Fitness center & indoor pool area.
• Small bathroom.

“Good location & great indoor pool.”

Feb 20, 2008 by Amber from Archdale, NC
Overall Rating: 8
Cleanliness:[10] • Staff:[6] • Location:[10]

• Pool was nice.
• View was not so great.

“My husband and I stayed and enjoyed it. We had a huge craving for cheesecake at 11 PM and Champions had a cheesecake slice that was wonderful! Starbucks lovers, there is a small coffee bar in the actual hotel by the lobby! The parking was even pretty nice-you had to pay, but it was very convenient! Small, but clean rooms with Bath and Body Works goodies in the restrooms.”

Feb 12, 2008 by Phil from Morgan Hill, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Friendly, willing to help staff and a clean, well maintained facility.
• Street Taxi's do not visit the front entrance constantly.

“The Staff are friendly and always willing to help. The Hotel is centrally located, clean and well maintained.”

Feb 8, 2008 by Barbara from Spartanburg, SC
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• The rooms were very nice and very clean.
• The food in all 3 restaurants was very poor.

“I would have given it an overall rating much better had the food been better. We ate at all three restaurants, breakfast, dinner and dessert and found all three to have very disappointing food. The chili at dinner tasted like it was canned, the eggs benedict was overcooked and the sauce tasted old and the dessert took about 30 minutes to get and there was only one other couple in the restaurant. Because of our schedule we needed to eat in the hotel and we were extremely disappointed.”

Jan 31, 2008 by Wesley from Newport News, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Host were very nice.
• Had to pay to park per day.

“Loved the location and staff were very on point. Hotel was vice and clean felt like home away from home.”

Jan 27, 2008 by Ron from Irvine, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• Location.
• Room was small.

“Excellent business hotel for Downtown Charlotte, but they should include wireless internet access in the base rate rather than an additional charge.”

Jan 24, 2008 by Kenny from College Station, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The location, hot tub and dinner at Champions.
• Exorbitant breakfast pricing and a hard bed.

“A lot of people reviewing the hotel claim that it has really hard beds, and I think they are probably right, but I sleep on a futon at home so I'll pretty much take anything. We parked across the street and around the corner for $5 over the weekend, but at great risk of being towed. Fortunately, didn't happen. The staff never went out of their way to help us, but were always courteous and told me what I needed to know if I approached them. Breakfast was fantastic but overpriced. Dinner in Champions was surprisingly reasonable and quite good. The hot tub is very nice, but it's tough to do much in the pool. All in all, it was a very pleasant stay and I got exactly what I was expecting.”

Jan 23, 2008 by Junahlyn from Forest City, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• My boyfriend and I were very impressed and pleased with the service and the friendly staff.
• We did not enjoy the service within Champions, the sports bar. The servers were extremely rude to us and our friends, also staying at the Marriott.

“My boyfriend and I absolutely had a great time during our stay. Even though we were only there for one night, we were treated very well by all the staff with punctuality and courtesy. The room was clean and the bedding was superb. The location was perfect because after a long night we were able to get back to the hotel quickly and easily. Our stay was a perfect touch to a perfect weekend.”

Jan 23, 2008 by Earleen from Pulaski, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location, and that this is a smoke free hotel except at the cigar bar and only cigars could be smoked.
• Children running around unsupervised.

“Only in town for a week end but I can say that this hotel is in great location in the downtown area. very nice restaurants in walking distance The staff very friendly and helpful large rooms great king size bed very comfortable and a great view of the city I would recommend this hotel. If you smoke cigars you have to check-out the cigar bar scooters very nice.”

Jan 23, 2008 by Theresa from Portsmouth, NH
Overall Rating: 6
Cleanliness:[8] • Staff:[5] • Location:[8]

• The location was convenient in downtown charlotte.
• No level of soundproof in whatsoever. Water pressure in shower was non-existent.

“For location and convenience, the hotel is great! However, it is an older hotel and is rather noisy. You can easily hear neighbors (next door and upstairs). Also, for the price, there is no free continental breakfast included and the water pressure in the shower is non-existent.”

Jan 17, 2008 by Jim from Columbus, OH
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Proximity to Convention Center.
• All OK.

“Quality hotel with excellent location.”

Jan 16, 2008 by Dannette from Hempstead, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The service.
• Bathrooms to small.

“The service was excellent. The rooms was nice and clean.”

Jan 4, 2008 by David from Lakewood, NY
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[10]

• Friendly staff was very accommodating.
• The pool is kind of gross.

“Charlotte Marriott City Center is a nice hotel. I would describe it as a very nice 3-star upscale business class hotel, but it doesn't rise to the level of being a 4-star deluxe hotel in on the order of a Ritz, Mandarin or Renaissance. The location is perfect if you are going to see a show at the Blumenthal Center. Very helpful staff gave us great off-site restaurant recommendations, and moved us to a top-floor room.”

Dec 22, 2007 by Erika from Clover, SC
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Excellent location.
• Parking deck was full and that was very inconvenient.

“Friendly staff, horrible parking, had dinner and drinks at champions the food was ok and the service was slow.”

Dec 13, 2007 by Dia from Winston-Salem, NC
Overall Rating: 5
Cleanliness:[9] • Staff:[8] • Location:[10]

• Convenience.
• Can hear through the walls and into the hall.

“Great location, great accommodations. However, lots of loud partying in the halls late into the night and can hear into other rooms easily.”

Nov 23, 2007 by Bryan from Raleigh, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• The staff was very accommodating.
• The beds are very uncomfortable.

“The double bed rooms in this hotel are consistent with those of a 2 1/2 start to 3 star hotels. It is unbeatable that this hotel is not a 4 star hotel. Luckily there were king size beds available and these rooms are a bit better but if you are one of the unlucky ones who gets stuck in a double which is what most of the hotel is, then you will be sorely disappointed. The countertop in the bathroom was mid thigh high. I am 6 feet tall. The beds were exceptionally uncomfortable and the room size was cramped. The windows were small and dirty and the TV was also very small. The furniture was outdated and the rooms smelled very musty and old. If you are naming your price in this hotel range is weary that this hotel is what will likely be chosen for you because the west in, Hilton, and omni are all much nicer and will most likely not grant the lowest price. In fairness the location was unbeatable and the staff made their best effort to accommodate my disappointment. If you like star bucks coffee this hotel has one in the lobby. That was very convenient.”

Nov 20, 2007 by Melissa from Reno, NV
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff is very friendly and extremely helpful. The location is superb.
• I couldn't eat dinner in the bar because it was full!

“Gorgeous hotel in the perfect Downtown location. Well staffed with friendly, very helpful employees. Inexpensive room service food of excellent quality. Great town car service that is only a couple of dollars more than a taxi.”

Nov 19, 2007 by Frank from Kernersville, NC
Overall Rating: 6
Cleanliness:[7] • Staff:[9] • Location:[9]

• Location.
• The room was not that nice.

“Good business location. I felt like they place few customers in the less desirable rooms.”

Nov 14, 2007 by Stacey from Alpharetta, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Clean, upscale, great location.
• They charge for internet access.

“Be aware! There was a woman who was pretending to be an attendant for the parking garage and as we were driving in to park (11pm) she asked for the fee of $10. We later were told our room would be charged $12 for parking/day by the hotel staff. As you leave the parking garage, another woman requests payment as well. They need to get their act together for which we will collect payment! Also, they charge $10/day for internet access. That's ridiculous! We had free inet access when we stayed at Days inn, a 2 star hotel! Other than that, the hotel was very nice and clean. Great location!”

Oct 25, 2007 by Kimberly from Robbinsdale, MN
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great location. Within walking distance of restaurants and activities.
• Overbooked (that weekend), limited parking.

“Centrally located in downtown charlotte. Within walking distance of major banking centers, restaurant and cultural centers. It's a beautiful 'walking' city with a great selection of upscale chain and local restaurants. There's a growing cultural hub and many areas where you can sit outside and read or eat. Parking being the only issue. A real pleasant surprise.”

Oct 23, 2007 by Bob from Lenoir, NC
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• It contained everything needed plus convenient shopping nearby.
• The orientation of the TV to the bed was not comfortable

“Fresh, clean, and conveniently located, with a friendly and helpful staff.”

Oct 4, 2007 by John from Seymour, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent quality, convenient location for us, and overall good experience.
• I'm old school; if I drive to stay there, they should have a place to park when I get there.

“Excellent room in a convenient location in downtown Charlotte. Four Star room at an excellent price. Will check this hotel again on next trip to Charlotte.”