User Reviews for Marriott Charlotte City Center

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Apr 10, 2008 by Tracy from Union Mills, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Good Location.
• Parking.

“Staff was friendly and rooms were clean. I would recommend this hotel to any of my friends.”

Mar 13, 2008 by Carrie from Gastonia, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Very quiet-did not hear other guests next door.
• The mattress was very worn--sagged in the middle of the bed like a bowl.

“Staff was extremely pleasant and helpful, the hotel was very nice. We enjoyed the clean, spacious room and appreciated the quietness-we could not hear other guests on the floor.”

Mar 12, 2008 by Krissy from Kernersville, NC
Overall Rating: 0
Cleanliness:[8] • Staff:[8] • Location:[9]

• The closeness to downtown nightlife!
• They cut the power off at 3am-6am but it did not affect our stay.

“Nice hotel that is convenient to downtown Charlotte. Nice lobby and comfortable beds! Parking is close but $12 per night.”

Mar 7, 2008 by Bill from Mt. Pleasant, SC
Overall Rating: 7
Cleanliness:[9] • Staff:[6] • Location:[9]

• Location was great in Uptown Charlotte. We could walk .
• Room not much better than a Comfort Suites. Small.

“Perhaps I don't understand the star system, but in my opinion if a hotel gets 4 stars with 5 being best, it should be pretty fantastic. Marriott offers a really small room with no perks. As a matter of fact, internet access was not free. The bottled water was not included, and even the TV was all about selling something. It was like being nickled and dimed every time you turn around. So we treaded lightly and kept our incidentals to a minimum. For me, it wasn't a 4 star experience (the room itself or the staff) I have stayed in Comfort suites that offered more bang for the buck. Free wireless, bigger rooms, etc.”

Feb 22, 2008 by Jeff from Cambridge, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Personnel were quick to offer suggestions for food, fun, etc.

“Great hotel, I will stay there again.”

Feb 21, 2008 by Sandra from Cumming, GA
Overall Rating: 9
Cleanliness:[7] • Staff:[8] • Location:[9]

• Fitness center & indoor pool area.
• Small bathroom.

“Good location & great indoor pool.”

Feb 20, 2008 by Amber from Archdale, NC
Overall Rating: 8
Cleanliness:[10] • Staff:[6] • Location:[10]

• Pool was nice.
• View was not so great.

“My husband and I stayed and enjoyed it. We had a huge craving for cheesecake at 11 PM and Champions had a cheesecake slice that was wonderful! Starbucks lovers, there is a small coffee bar in the actual hotel by the lobby! The parking was even pretty nice-you had to pay, but it was very convenient! Small, but clean rooms with Bath and Body Works goodies in the restrooms.”

Feb 12, 2008 by Phil from Morgan Hill, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Friendly, willing to help staff and a clean, well maintained facility.
• Street Taxi's do not visit the front entrance constantly.

“The Staff are friendly and always willing to help. The Hotel is centrally located, clean and well maintained.”

Feb 8, 2008 by Barbara from Spartanburg, SC
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• The rooms were very nice and very clean.
• The food in all 3 restaurants was very poor.

“I would have given it an overall rating much better had the food been better. We ate at all three restaurants, breakfast, dinner and dessert and found all three to have very disappointing food. The chili at dinner tasted like it was canned, the eggs benedict was overcooked and the sauce tasted old and the dessert took about 30 minutes to get and there was only one other couple in the restaurant. Because of our schedule we needed to eat in the hotel and we were extremely disappointed.”

Jan 31, 2008 by Wesley from Newport News, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Host were very nice.
• Had to pay to park per day.

“Loved the location and staff were very on point. Hotel was vice and clean felt like home away from home.”

Jan 27, 2008 by Ron from Irvine, CA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• Location.
• Room was small.

“Excellent business hotel for Downtown Charlotte, but they should include wireless internet access in the base rate rather than an additional charge.”

Jan 24, 2008 by Kenny from College Station, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The location, hot tub and dinner at Champions.
• Exorbitant breakfast pricing and a hard bed.

“A lot of people reviewing the hotel claim that it has really hard beds, and I think they are probably right, but I sleep on a futon at home so I'll pretty much take anything. We parked across the street and around the corner for $5 over the weekend, but at great risk of being towed. Fortunately, didn't happen. The staff never went out of their way to help us, but were always courteous and told me what I needed to know if I approached them. Breakfast was fantastic but overpriced. Dinner in Champions was surprisingly reasonable and quite good. The hot tub is very nice, but it's tough to do much in the pool. All in all, it was a very pleasant stay and I got exactly what I was expecting.”

Jan 23, 2008 by Junahlyn from Forest City, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• My boyfriend and I were very impressed and pleased with the service and the friendly staff.
• We did not enjoy the service within Champions, the sports bar. The servers were extremely rude to us and our friends, also staying at the Marriott.

“My boyfriend and I absolutely had a great time during our stay. Even though we were only there for one night, we were treated very well by all the staff with punctuality and courtesy. The room was clean and the bedding was superb. The location was perfect because after a long night we were able to get back to the hotel quickly and easily. Our stay was a perfect touch to a perfect weekend.”

Jan 23, 2008 by Earleen from Pulaski, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location, and that this is a smoke free hotel except at the cigar bar and only cigars could be smoked.
• Children running around unsupervised.

“Only in town for a week end but I can say that this hotel is in great location in the downtown area. very nice restaurants in walking distance The staff very friendly and helpful large rooms great king size bed very comfortable and a great view of the city I would recommend this hotel. If you smoke cigars you have to check-out the cigar bar scooters very nice.”

Jan 23, 2008 by Theresa from Portsmouth, NH
Overall Rating: 6
Cleanliness:[8] • Staff:[5] • Location:[8]

• The location was convenient in downtown charlotte.
• No level of soundproof in whatsoever. Water pressure in shower was non-existent.

“For location and convenience, the hotel is great! However, it is an older hotel and is rather noisy. You can easily hear neighbors (next door and upstairs). Also, for the price, there is no free continental breakfast included and the water pressure in the shower is non-existent.”

Jan 17, 2008 by Jim from Columbus, OH
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Proximity to Convention Center.
• All OK.

“Quality hotel with excellent location.”

Jan 16, 2008 by Dannette from Hempstead, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The service.
• Bathrooms to small.

“The service was excellent. The rooms was nice and clean.”

Jan 4, 2008 by David from Lakewood, NY
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[10]

• Friendly staff was very accommodating.
• The pool is kind of gross.

“Charlotte Marriott City Center is a nice hotel. I would describe it as a very nice 3-star upscale business class hotel, but it doesn't rise to the level of being a 4-star deluxe hotel in on the order of a Ritz, Mandarin or Renaissance. The location is perfect if you are going to see a show at the Blumenthal Center. Very helpful staff gave us great off-site restaurant recommendations, and moved us to a top-floor room.”

Dec 22, 2007 by Erika from Clover, SC
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Excellent location.
• Parking deck was full and that was very inconvenient.

“Friendly staff, horrible parking, had dinner and drinks at champions the food was ok and the service was slow.”

Dec 13, 2007 by Dia from Winston-Salem, NC
Overall Rating: 5
Cleanliness:[9] • Staff:[8] • Location:[10]

• Convenience.
• Can hear through the walls and into the hall.

“Great location, great accommodations. However, lots of loud partying in the halls late into the night and can hear into other rooms easily.”

Nov 23, 2007 by Bryan from Raleigh, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• The staff was very accommodating.
• The beds are very uncomfortable.

“The double bed rooms in this hotel are consistent with those of a 2 1/2 start to 3 star hotels. It is unbeatable that this hotel is not a 4 star hotel. Luckily there were king size beds available and these rooms are a bit better but if you are one of the unlucky ones who gets stuck in a double which is what most of the hotel is, then you will be sorely disappointed. The countertop in the bathroom was mid thigh high. I am 6 feet tall. The beds were exceptionally uncomfortable and the room size was cramped. The windows were small and dirty and the TV was also very small. The furniture was outdated and the rooms smelled very musty and old. If you are naming your price in this hotel range is weary that this hotel is what will likely be chosen for you because the west in, Hilton, and omni are all much nicer and will most likely not grant the lowest price. In fairness the location was unbeatable and the staff made their best effort to accommodate my disappointment. If you like star bucks coffee this hotel has one in the lobby. That was very convenient.”

Nov 20, 2007 by Melissa from Reno, NV
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff is very friendly and extremely helpful. The location is superb.
• I couldn't eat dinner in the bar because it was full!

“Gorgeous hotel in the perfect Downtown location. Well staffed with friendly, very helpful employees. Inexpensive room service food of excellent quality. Great town car service that is only a couple of dollars more than a taxi.”

Nov 19, 2007 by Frank from Kernersville, NC
Overall Rating: 6
Cleanliness:[7] • Staff:[9] • Location:[9]

• Location.
• The room was not that nice.

“Good business location. I felt like they place few customers in the less desirable rooms.”

Nov 14, 2007 by Stacey from Alpharetta, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Clean, upscale, great location.
• They charge for internet access.

“Be aware! There was a woman who was pretending to be an attendant for the parking garage and as we were driving in to park (11pm) she asked for the fee of $10. We later were told our room would be charged $12 for parking/day by the hotel staff. As you leave the parking garage, another woman requests payment as well. They need to get their act together for which we will collect payment! Also, they charge $10/day for internet access. That's ridiculous! We had free inet access when we stayed at Days inn, a 2 star hotel! Other than that, the hotel was very nice and clean. Great location!”

Oct 25, 2007 by Kimberly from Robbinsdale, MN
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great location. Within walking distance of restaurants and activities.
• Overbooked (that weekend), limited parking.

“Centrally located in downtown charlotte. Within walking distance of major banking centers, restaurant and cultural centers. It's a beautiful 'walking' city with a great selection of upscale chain and local restaurants. There's a growing cultural hub and many areas where you can sit outside and read or eat. Parking being the only issue. A real pleasant surprise.”

Oct 23, 2007 by Bob from Lenoir, NC
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• It contained everything needed plus convenient shopping nearby.
• The orientation of the TV to the bed was not comfortable

“Fresh, clean, and conveniently located, with a friendly and helpful staff.”

Oct 4, 2007 by John from Seymour, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent quality, convenient location for us, and overall good experience.
• I'm old school; if I drive to stay there, they should have a place to park when I get there.

“Excellent room in a convenient location in downtown Charlotte. Four Star room at an excellent price. Will check this hotel again on next trip to Charlotte.”

Oct 4, 2007 by Jeff from Fletcher, NC
Overall Rating: 7
Cleanliness:[9] • Staff:[5] • Location:[10]

• The location was great.
• The service in the Champions restaurant was really slow.

“Overall it was a good experience. However, I would not call it a four star hotel.”

Oct 3, 2007 by Lori from Knoxville, TN
Overall Rating: 0
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location is great, staff amazingly friendly.
• The sports rest./bar is first come first serve on seating we were kicked out of 5 table b-4 we got a seat.

“Minus the staff at Champions" this was an amazing bargain and such a fun location. View wasnt the greatest but I was with my 8 yr old nephew and he was more stoked that we were on the floor where the pool was. (5th). Great Experience!”

Sep 27, 2007 by Tony from Boiling Springs, SC
Overall Rating: 3
Cleanliness:[7] • Staff:[4] • Location:[6]

• It was near good restaurants.
• The beds were awful.

“The beds there truly bad.”

Sep 25, 2007 by Stephanie from Charlottesville, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location to businesses and bars.
• It didn't meet my expectations for a 4 star hotel.

“Great location in charlotte within walking distance to restaurants, bars, panthers stadium, Wachovia and bank of America corporate buildings. Hotel has average restaurants, comfortable rooms; bathroom could have been a bit cleaner.”

Sep 12, 2007 by Kathy from Clinton Twp., MI
Overall Rating: 5
Cleanliness:[9] • Staff:[5] • Location:[9]

• Location, excellent bedding for comfort.
• Very outdated. Charging for bottled water. Should be complimentary.

“I guess I was expecting a more updated room. I didn't have my glasses on at the time and there was a bottle of water by the ice bucket. There was a tag on it but I truly thought it was an advertisement. I did not realize you had to pay 4 dollars for it. I don't travel that often and I thought this was tacky. It should have been in a locked refrigerator. We then stayed at another Marriott chain than I thought had more amenities (microwave, more reasonable dining prices, a fridge). It was a 3 star but I actually liked it better.”

Sep 6, 2007 by Candy from Laurel, MD
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[9]

• Location was nice and food was available late.
• No fridge/mini bar in room. Bathrooms are small.

“The hotel was decent but not to my standards of a 4 star. It's probably more like a 3 1/2 star but perhaps that is a 4 star for charlotte. I am not a frequent traveler in that area. Valet, front desk, and housekeeping staff were great!”

Aug 28, 2007 by Rena from Horse Shoe, NC
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[9]

• Location-staff.
• Champions restaurant, needed dressing table, drink machine off at 11:00pm, no vending machine. No 24hr room service, no shuttle service.

“I have stayed at a hotel that was rated lower and it offered more to the guest in approx the same area. Main restaurant was to expensive. Smoking lounge where you could order food & drink was same food from expensive restaurant. Champions we were served on paper plates and the food was like fast food. Room needed a dressing table so you can get ready even if someone is in bathroom. No shuttle service. Town car service that was more expensive than cab. You can not get food or drink in hotel after 11:00. No room service and the drink machines are turned off at 11:00pm because of noise. There are no snack (vending) machines. I would not stay here again when I can get within $10 of same price and have more options and not the feeling they are trying to get every dime they can out of you while you are there. Very disappointed.”

Aug 27, 2007 by Steve from Jonesboro, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Good gym equipment.
• Bathrooms showing a little ware.

“Good business hotel if you like the downtown area.”

Jul 31, 2007 by Tom from Fort Mill, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Location.
• No shuttle.

“Wish I had more time to enjoy some of the amenities. Is now my Hotel of choice for Uptown Charlotte?”

Jul 29, 2007 by Ali from Charlotte, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Great location, spacious room, very clean.
• Parking charges, no mini bar.

“Beautiful room, comfy bed, great location, great value!”

Jun 13, 2007 by Justin from Riverview, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was clean and the staff was friendly.

“Overall the hotel was great. The bang for the buck is definitely there. No complaints whatsoever.”

Jun 12, 2007 by Barbara from Mocksville, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Nice hotel in great location.
• The desk clerk was very business-like and not at all "southern".

“I'd stay there again and again for this price if I wanted to be in downtown charlotte.”

May 17, 2007 by Chris from Jamestown, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Rooms were a little small.

“Room service was excellent. Location is right downtown, and close to numerous activities.”

Apr 26, 2007 by Demetrius from Fayetteville, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[10]

• The room.
• Could not get rooms side by side.

“It was very nice.”

Apr 23, 2007 by Jim from Ormond Beach, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Location.
• NA

“It was a fine hotel in a good location for business.”

Apr 4, 2007 by Ron from Essex Jct, VT
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[10]

• Location.
• Bar area very noisy. Internet charges!

“It would be nice if Marriott hotels can emulate other equally nice properties and include internet fees with the room. Heaven knows these places charge enough for just the room alone! Also, the need for room outlets is a must!”

Mar 3, 2007 by Wes from San Pedro, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• The Savannah Red restaurant. Excellent.
• They need to replace the mattresses. The bedding was nice however the mattresses were terrible.

“Good location, great high end restaurant on site. Mattresses need replacing.”

Feb 22, 2007 by Janet from Broomfield, CO
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• A quality hotel at a reasonable price.
• The downtown area is a ghost town on the weekends, everything is closed.

“The quality of the hotel is good. The rooms were spacious enough and the furnishings were nice. The restaurants were good which is important since during the weekends nearly every restaurant in the downtown is closed. The workout facilities were fairly well equipped.”

Oct 27, 2006 by Tamara from Wake Forest, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice restaurants, lounges and amenities.
• Beds are small and very hard.

“The hotel was overall very nice with nice restaurant choices and lounges. It also had a very friendly staff and very nice indoor pool and hot tub. The beds, however, were very small and very hard. I would still recommend the hotel and would stay here again.”

Aug 29, 2006 by Jeff from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very close proximity of a Starbucks.
• High speed Internet was not included in the rate.

“The Marriott Charlotte City Center was conveniently located to the entertainment area of Charlotte. It is a very nice hotel at which to stay.”

Aug 27, 2006 by Jeanne from Ankeny, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Comfortable bed and bedding.
• Nothing.

“Excellent location and beautiful lobby with very friendly employees. Highly recommended!”

Jun 27, 2006 by Brian from Santa Fe, NM
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Duvets.
• Nothing.

“Great comfortable rooms. Nice featherbed, duvets, excellent climate control, nice shower, comfort.”

May 10, 2006 by Martha from Charlotte, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Had restaurants, bar and star bucks coffee without leaving the building.
• We stayed on the concierge floor and it wasn't ever open during our stay.

“Found hotel in excellent condition. Beds were very comfortable. Good value in a great location downtown Charlotte”