User Reviews for Marriott Charlotte City Center

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Nov 23, 2007 by Bryan from Raleigh, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• The staff was very accommodating.
• The beds are very uncomfortable.

“The double bed rooms in this hotel are consistent with those of a 2 1/2 start to 3 star hotels. It is unbeatable that this hotel is not a 4 star hotel. Luckily there were king size beds available and these rooms are a bit better but if you are one of the unlucky ones who gets stuck in a double which is what most of the hotel is, then you will be sorely disappointed. The countertop in the bathroom was mid thigh high. I am 6 feet tall. The beds were exceptionally uncomfortable and the room size was cramped. The windows were small and dirty and the TV was also very small. The furniture was outdated and the rooms smelled very musty and old. If you are naming your price in this hotel range is weary that this hotel is what will likely be chosen for you because the west in, Hilton, and omni are all much nicer and will most likely not grant the lowest price. In fairness the location was unbeatable and the staff made their best effort to accommodate my disappointment. If you like star bucks coffee this hotel has one in the lobby. That was very convenient.”

Nov 20, 2007 by Melissa from Reno, NV
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff is very friendly and extremely helpful. The location is superb.
• I couldn't eat dinner in the bar because it was full!

“Gorgeous hotel in the perfect Downtown location. Well staffed with friendly, very helpful employees. Inexpensive room service food of excellent quality. Great town car service that is only a couple of dollars more than a taxi.”

Nov 19, 2007 by Frank from Kernersville, NC
Overall Rating: 6
Cleanliness:[7] • Staff:[9] • Location:[9]

• Location.
• The room was not that nice.

“Good business location. I felt like they place few customers in the less desirable rooms.”

Nov 14, 2007 by Stacey from Alpharetta, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Clean, upscale, great location.
• They charge for internet access.

“Be aware! There was a woman who was pretending to be an attendant for the parking garage and as we were driving in to park (11pm) she asked for the fee of $10. We later were told our room would be charged $12 for parking/day by the hotel staff. As you leave the parking garage, another woman requests payment as well. They need to get their act together for which we will collect payment! Also, they charge $10/day for internet access. That's ridiculous! We had free inet access when we stayed at Days inn, a 2 star hotel! Other than that, the hotel was very nice and clean. Great location!”

Oct 25, 2007 by Kimberly from Robbinsdale, MN
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great location. Within walking distance of restaurants and activities.
• Overbooked (that weekend), limited parking.

“Centrally located in downtown charlotte. Within walking distance of major banking centers, restaurant and cultural centers. It's a beautiful 'walking' city with a great selection of upscale chain and local restaurants. There's a growing cultural hub and many areas where you can sit outside and read or eat. Parking being the only issue. A real pleasant surprise.”

Oct 23, 2007 by Bob from Lenoir, NC
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• It contained everything needed plus convenient shopping nearby.
• The orientation of the TV to the bed was not comfortable

“Fresh, clean, and conveniently located, with a friendly and helpful staff.”

Oct 4, 2007 by John from Seymour, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent quality, convenient location for us, and overall good experience.
• I'm old school; if I drive to stay there, they should have a place to park when I get there.

“Excellent room in a convenient location in downtown Charlotte. Four Star room at an excellent price. Will check this hotel again on next trip to Charlotte.”

Oct 4, 2007 by Jeff from Fletcher, NC
Overall Rating: 7
Cleanliness:[9] • Staff:[5] • Location:[10]

• The location was great.
• The service in the Champions restaurant was really slow.

“Overall it was a good experience. However, I would not call it a four star hotel.”

Oct 3, 2007 by Lori from Knoxville, TN
Overall Rating: 0
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location is great, staff amazingly friendly.
• The sports rest./bar is first come first serve on seating we were kicked out of 5 table b-4 we got a seat.

“Minus the staff at Champions" this was an amazing bargain and such a fun location. View wasnt the greatest but I was with my 8 yr old nephew and he was more stoked that we were on the floor where the pool was. (5th). Great Experience!”

Sep 27, 2007 by Tony from Boiling Springs, SC
Overall Rating: 3
Cleanliness:[7] • Staff:[4] • Location:[6]

• It was near good restaurants.
• The beds were awful.

“The beds there truly bad.”

Sep 25, 2007 by Stephanie from Charlottesville, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location to businesses and bars.
• It didn't meet my expectations for a 4 star hotel.

“Great location in charlotte within walking distance to restaurants, bars, panthers stadium, Wachovia and bank of America corporate buildings. Hotel has average restaurants, comfortable rooms; bathroom could have been a bit cleaner.”

Sep 12, 2007 by Kathy from Clinton Twp., MI
Overall Rating: 5
Cleanliness:[9] • Staff:[5] • Location:[9]

• Location, excellent bedding for comfort.
• Very outdated. Charging for bottled water. Should be complimentary.

“I guess I was expecting a more updated room. I didn't have my glasses on at the time and there was a bottle of water by the ice bucket. There was a tag on it but I truly thought it was an advertisement. I did not realize you had to pay 4 dollars for it. I don't travel that often and I thought this was tacky. It should have been in a locked refrigerator. We then stayed at another Marriott chain than I thought had more amenities (microwave, more reasonable dining prices, a fridge). It was a 3 star but I actually liked it better.”

Sep 6, 2007 by Candy from Laurel, MD
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[9]

• Location was nice and food was available late.
• No fridge/mini bar in room. Bathrooms are small.

“The hotel was decent but not to my standards of a 4 star. It's probably more like a 3 1/2 star but perhaps that is a 4 star for charlotte. I am not a frequent traveler in that area. Valet, front desk, and housekeeping staff were great!”

Aug 28, 2007 by Rena from Horse Shoe, NC
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[9]

• Location-staff.
• Champions restaurant, needed dressing table, drink machine off at 11:00pm, no vending machine. No 24hr room service, no shuttle service.

“I have stayed at a hotel that was rated lower and it offered more to the guest in approx the same area. Main restaurant was to expensive. Smoking lounge where you could order food & drink was same food from expensive restaurant. Champions we were served on paper plates and the food was like fast food. Room needed a dressing table so you can get ready even if someone is in bathroom. No shuttle service. Town car service that was more expensive than cab. You can not get food or drink in hotel after 11:00. No room service and the drink machines are turned off at 11:00pm because of noise. There are no snack (vending) machines. I would not stay here again when I can get within $10 of same price and have more options and not the feeling they are trying to get every dime they can out of you while you are there. Very disappointed.”

Aug 27, 2007 by Steve from Jonesboro, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Good gym equipment.
• Bathrooms showing a little ware.

“Good business hotel if you like the downtown area.”

Jul 31, 2007 by Tom from Fort Mill, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Location.
• No shuttle.

“Wish I had more time to enjoy some of the amenities. Is now my Hotel of choice for Uptown Charlotte?”

Jul 29, 2007 by Ali from Charlotte, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Great location, spacious room, very clean.
• Parking charges, no mini bar.

“Beautiful room, comfy bed, great location, great value!”

Jun 13, 2007 by Justin from Riverview, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was clean and the staff was friendly.

“Overall the hotel was great. The bang for the buck is definitely there. No complaints whatsoever.”

Jun 12, 2007 by Barbara from Mocksville, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Nice hotel in great location.
• The desk clerk was very business-like and not at all "southern".

“I'd stay there again and again for this price if I wanted to be in downtown charlotte.”

May 17, 2007 by Chris from Jamestown, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Rooms were a little small.

“Room service was excellent. Location is right downtown, and close to numerous activities.”

Apr 26, 2007 by Demetrius from Fayetteville, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[10]

• The room.
• Could not get rooms side by side.

“It was very nice.”

Apr 23, 2007 by Jim from Ormond Beach, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Location.
• NA

“It was a fine hotel in a good location for business.”

Apr 4, 2007 by Ron from Essex Jct, VT
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[10]

• Location.
• Bar area very noisy. Internet charges!

“It would be nice if Marriott hotels can emulate other equally nice properties and include internet fees with the room. Heaven knows these places charge enough for just the room alone! Also, the need for room outlets is a must!”

Mar 3, 2007 by Wes from San Pedro, CA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• The Savannah Red restaurant. Excellent.
• They need to replace the mattresses. The bedding was nice however the mattresses were terrible.

“Good location, great high end restaurant on site. Mattresses need replacing.”

Feb 22, 2007 by Janet from Broomfield, CO
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• A quality hotel at a reasonable price.
• The downtown area is a ghost town on the weekends, everything is closed.

“The quality of the hotel is good. The rooms were spacious enough and the furnishings were nice. The restaurants were good which is important since during the weekends nearly every restaurant in the downtown is closed. The workout facilities were fairly well equipped.”

Oct 27, 2006 by Tamara from Wake Forest, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice restaurants, lounges and amenities.
• Beds are small and very hard.

“The hotel was overall very nice with nice restaurant choices and lounges. It also had a very friendly staff and very nice indoor pool and hot tub. The beds, however, were very small and very hard. I would still recommend the hotel and would stay here again.”

Aug 29, 2006 by Jeff from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very close proximity of a Starbucks.
• High speed Internet was not included in the rate.

“The Marriott Charlotte City Center was conveniently located to the entertainment area of Charlotte. It is a very nice hotel at which to stay.”

Aug 27, 2006 by Jeanne from Ankeny, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Comfortable bed and bedding.
• Nothing.

“Excellent location and beautiful lobby with very friendly employees. Highly recommended!”

Jun 27, 2006 by Brian from Santa Fe, NM
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Duvets.
• Nothing.

“Great comfortable rooms. Nice featherbed, duvets, excellent climate control, nice shower, comfort.”

May 10, 2006 by Martha from Charlotte, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Had restaurants, bar and star bucks coffee without leaving the building.
• We stayed on the concierge floor and it wasn't ever open during our stay.

“Found hotel in excellent condition. Beds were very comfortable. Good value in a great location downtown Charlotte”

May 10, 2006 by George from Glenshaw, PA
Overall Rating: 6
Cleanliness:[8] • Staff:[7] • Location:[9]

• Location.
• Lack of customer service when I checked in.

“More and more I'm finding that hotels, once they know you're not booking directly with them, are downgrading your room, etc. Hotel did not honor my request for bed type (e.g., king sized).”

Apr 27, 2006 by Diana from Lawrenceville, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, star bucks in lobby.
• road noise

“Perfect location in a city that has done a great job of revitalizing itself. Very convenient to many restaurants and bars.”

Apr 24, 2006 by Gabe from New Cumberland, PA
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[7]

• Location.
• Smoking room. No valet parking. Not a 4-star. Very poor quality.

“It was not up to standards. We got stuck in a smoking room. There was no valet parking. ”

1 of 1 people found this review helpful.

Apr 1, 2006 by John from Akron, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Those hotel was right in the middle of everything.
• Nothing not to like.

“Everything was nice about my stay.”

Feb 23, 2006 by Jesse from Fayetteville, NC
Overall Rating: 7
Cleanliness:[10] • Staff:[9] • Location:[10]

• The location was the best feature of the hotel.
• I was incorrectly billed by the hotel after my stay.

“The Marriott Charlotte City Center is extremely convenient and close to all of the amenities of uptown Charlotte. The service was great, but the rooms were not exceptional. I was incorrectly billed by Marriott for my stay at the hotel for almost $600. I spoke to several people in customer service; some were excellent and one in particular was very rude. My stay at the hotel was great and the bill was cleared up without too much hassle.”

Feb 16, 2006 by Stairlon from Greensboro, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The facilities staff was very attentive. Everything we needed was onsite. Will definitely go back. We highly recommended.
• We were initially put in a handicap accessible room with a soaking wet chair.

“We had a minor problem with a wet chair upon check-in. However, the facilities staff quickly checked out the situation and located us to another beautiful, comfortable, very clean room. We were very satisfied with our stay. Marriott City Center Charlotte was wonderful.”

Feb 15, 2006 by Ryan from Raleigh, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• Fire Alarm at 2am, had to vacate room.

“Solid hotel. A bit pricey.”

Jan 19, 2006 by Mike from Brooklyn, NY
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff was excellent.
• Internet access should be free.

“I thought the hotel was great. It was difficult at times to get back to the hotel because of all of the One Way streets in downtown Charlotte (not the hotel's fault) logistics. The hotel was clean and the staff was professional and courteous.”

Jan 16, 2006 by Stacie from Sharpsburg, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Rooms nicely decorated, comfortable beds, so close to everything.
• Only one computer in the business center.

“Fantastic location. Within walking distance to Bobcat arena. Rooms are nicely decorated and the beds are very comfortable. ”

Jan 13, 2006 by Billy from Asheboro, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Fantastic location great beds.
• $10 a night to park.

“Anyone going to Charlotte would be well served to stay here. Staff, rooms, amenities and facilities are top notch. location downtown is perfect yet only a minute off i-77.”

Jan 11, 2006 by Michael from Cleveland Heights, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Great views!
• Loud neighbors at night. No free internet access.

“Great location in downtown Charlotte not far at all from I-77. Very nice hotel but too many little incidental charges you would not incur at a lesser hotel such as a Hampton Inn etc.”

Jan 10, 2006 by Chris from Raleigh, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Good quality and great location.
• Rooms are very nice but getting a bit "aged."

“Excellent hotel. Would stay there again.”

Jan 5, 2006 by Evette from Austell, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• I loved the room.
• The parking set up is horrible.

“As soon as I walked in, the hotel looked wonderful. The bed was luxurious and looked like a big cloud. The room was clean and smelled nice.”

Jan 3, 2006 by Alan from Atlanta, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Very comfortable beds and good wireless access.
• Restaurant was overpriced for portions of food.

“My stay was very good in all areas with the exception of a quite expensive dinner that did not hold up to what I thought it should be. II received one chop, 3 pieces of asparagus and one doll up of potatoes. ”

Dec 28, 2005 by Eric L. from Dripping Springs, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff was very friendly. Sang Christmas greeting at the front desk.
• Forgot to deliver our entire order with room service.

“Clean and warm feeling. The staff was busy but very helpful with little requests.”

Dec 27, 2005 by Sylvia from Conover, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The front desk staff was very friendly. The room was much larger than other rooms of the same genre, and it had somewhat of an "inn" feel to it.
• N/A

“We were pleasantly surprised at the quality of the room at the Marriott. The room was very large and well appointed. Instead of a "modern" feel, the room had more of an "inn" feel, and the bedding was superb!”

Dec 27, 2005 by Lakeisha from Charlotte, NC
Overall Rating: 3
Cleanliness:[10] • Staff:[3] • Location:[10]

• The room was beautiful. The bedding was very comfortable.
• The restaurant and room service closed early no place to get food and the initial check in person was rude.

“I wish I could have been given a different hotel because the service rendered by this hotel was not good.”

Dec 27, 2005 by Jan from Greer, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was very clean, and the location of the site was excellent.
• I had no problems with my stay.

“This hotel is located in the downtown area, which makes it convenient to walk to area attractions. The Marriott had several restaurant on site to choose from.”

Dec 26, 2005 by Kristopher from Perth Amboy, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent customer service. Superior above most of my hotel experiences.
• Can't think of a single thing.

“While I was only at this hotel for one day, I was amazed at the level of professionalism and customer courtesy.”

Dec 24, 2005 by Scott from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything I needed was readily available.
• The Marriott member only lounge was closed on Thursday? Why no cookies at the counter?

“I prefer to stay downtown due to my lifestyle and business needs. The hotel has a choice of 4 restaurants or bars and also centrally located within walking distance to others. ”