User Reviews for Hilton Charlotte Center City

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Oct 21, 2009 by Karen from Bronx,NY
Overall Rating: 10

• The room was clean. Room service was excellent. The staff at the hotel were pleasant.
• One of the telephone jacks in my room had a shortage. Other than that I enjoyed my stay.

“The hotel was clean. The staff was pleasant. My room was very nice. I loved the furniture. The bed was very comfortable. I also loved the fact that you can control the temperature in the room. My stay was very comfortable. The room service was excellent.”

Oct 15, 2009 by Michael from Arlington,MA
Overall Rating: 10

• The beds were remarkably comfortable.
• Wi-Fi access is not free for all rooms / rates / booking classes.

“I was extremely pleased overall with the property. My only issue was that Wi-Fi was not included per my booking class / room rate. Only certain rooms and rates get this, all others pay $9.95 per day - even though the Guest Directory gives conflicting information and instructions. Also, I was a little worried that the guest floors were not secure. Anyone, whether a hotel guest or not, could access guest room floors, which seems somewhat out of step with contemporary standards at hotels of this class and higher, especially located in a downtown area.”

Sep 17, 2009 by Tony from Warminster,PA
Overall Rating: 6

• Room and staff were very nice.
• The food services was horrible in breakfast restaurant.

“Rooms are nice if that is all you plan on doing inside the hotel. There is basically no lobby and very cold feeling uncomfortable feeling in restaurant bar area. Staff in restaurant were very very slow and under trained and very expensive. Recommend eating out for every meal.”

Sep 17, 2009 by Christi from Ridgeville,SC
Overall Rating: 8

• It's proximity to the bank of America stadium and great dining downtown within walking distance.
• The down comforter and pillows. I am allergic to feathers!

“Nice and clean hotel.”

Aug 18, 2009 by Cynthia from Greenwood,SC
Overall Rating: 10

• It was very clean!
• I wish it would have included breakfast with my stay.

“This hotel exceeded my expectations. It was clean and very comfortable as well as located conveniently. I will stay there again!”

Jul 23, 2009 by Mike from Greensboro,NC
Overall Rating: 1

• There was no pool.

“This hotel was awful. There was no pool at the hotel. You needed to pay at the YMCA to use a pool. The shower was also awful. There was no water pressure. The water just trickled out of the faucet.”

Jun 26, 2009 by Becki from Martinsville,VA
Overall Rating: 10

• The pool facilities were associated with the YMCA and guest had to pay to use them.

“The hotel and staff were great. Room service was very good. The only downside to staying at this hotel was the fact that you had to pay to swim and use any of the exercise equipment.”

Jun 12, 2009 by LISA from MYRTLE BEACH
Overall Rating: 7
Cleanliness:[1] • Location:[10]

• Location.
• Staff and no consistency in lounge rules.

“Had to empty my trash. Location was great!”

Jun 2, 2009 by David from Jacksonville,FL
Overall Rating: 9

• Modern room.
• No bathrobe.

“This was a great hotel. The room was very modern and well equipped for computers. The
only drawback was no bathrobe so one had to get dressed for room service.”

May 20, 2009 by Gretchen from Madison,NC
Overall Rating: 8

• Location to downtown Charlotte.
• Price for parking.

“Overall good.”

Apr 23, 2009 by Roy from Hartwell,GA
Overall Rating: 1

• No tub, shower only unacceptable in a 4-star hotel.

“I would not stay here again because: 1) Had to walk through a meeting room set up to get from parking lot to lobby 2) Room had shower only, no tub unacceptable for a 4-star hotel.”

Apr 15, 2009 by Rick from Atlanta,GA
Overall Rating: 7

• The rooms were very nice and modern, especially liked the look of the bathroom.

“The room I stayed in was very modern and the bathroom was especially nice with a walk-in shower.”

Apr 14, 2009 by Todd from Lewisville,NC
Overall Rating: 10

• The modern look.
• The expensive parking, it was 20% of the room cost, unacceptable.

“I loved the hotel, but did not like the parking arrangement and cost. Otherwise, I would go back and yes would use priceline again.”

Apr 9, 2009 by Brandi from Dillingham,AK
Overall Rating: 7

• The coffee was great!
• The front desk staff was not very friendly.

“The hotel was very chic - modernized - but the room was awkward and the carpet was stained - the location was great.”

Mar 25, 2009 by Marilyn from Herndon,VA
Overall Rating: 9

• Nice quality of decor, room furnishings and amenities.
• Restaurant was very pricey.

“This is an upscale hotel, with nicely appointed rooms and attractive public areas.”

Feb 19, 2009 by Kevin from Charlotte,NC
Overall Rating: 7

• Great location.

“Great location. Great building and rooms. The customer service is not so great. Took over an hour for one order of room service to get to us. Would recommend the hotel, not the room service.”

Feb 11, 2009 by Hess from Stevensville,MD
Overall Rating: 10

• Great location.
• $20 daily parking fee.

“The hotel is cozy and business friendly. The staff was attentive and helpful. The hotel charges $18 daily, the parking garage operator charges $5 daily on the weekend.”

Jan 1, 2009 by from Canton,GA
Overall Rating: 7

• The clerk at check-in was very pleasant.
• We had to change rooms due to an unclean bathroom.

“A nice hotel for visitors to Charlotte. The staff was friendly, though distracted. The food was hit or miss, and the hotel would be better with more dining choices.”

Dec 16, 2008 by Nelson from Raleigh,NC
Overall Rating: 9

• Proximity to downtown and sports arena.
• Rug in room
  needs to have stains removed.

“Well situated hotel in the center the Charlotte business district. Close to all downtown key points and within walking distance of a sports and entertainment arena. Excellent business hotel as well as for week end traveler.”

Dec 11, 2008 by Amy from Charlotte,NC
Overall Rating: 8

• It was a beautiful hotel - bed was fabulous!
• The front desk staff was not friendly at all.

“I loved everything, except the front desk staff. They were not friendly and even seemed to have an attitude. I was not aware that it cost $18 to park overnight. Kind of pricey! Rooms and hotel were beautiful!! LOVED IT!”

Nov 13, 2008 by Robin from Lexington,SC
Overall Rating: 9

• The bathroom and bedding.
• Could not get water hot enough.

“Loved it!!”

Oct 30, 2008 by Noe
Overall Rating: 5

• Conveniently located in the heart of the downtown area
• The elevator system is aweful!

“Prepare to spend several minutes waiting for the elevators to show up, it will be full and they sound like they are about to fall apart. My room was a corner room and it was oddly shaped. Other than this, the hotel was actually very nice. Its location in the heart of the downtown area is its main asset.”

Sep 11, 2008 by Kimberly from Charlotte, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything!
• NA.

“Everything was great! I loved it and so did my family friend!”

Sep 11, 2008 by Lynette from Winston Salem, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• In great location and I didn't have to move my car for anything.
• Expensive parking.

“The hotel was great, staff was courteous, and location unbelievable, the area had so much to offer I just didn't have enough time. The beds felt like I was at home, thank you for those nice pillow top beds.”

Sep 11, 2008 by Donald from Greensboro, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Cleanliness; excellent breakfast buffet; friendly, helpful staff.
• Nothing negative to report.

“This is a beautiful hotel with a friendly, helpful staff. The room was extremely spacious and clean, with a well-lighted and equipped bathroom. We loved the breakfast buffet! We will definitely stay here again!”

Sep 10, 2008 by Mary from Charlotte, NC
Overall Rating: 6
Cleanliness:[1] • Staff:[9] • Location:[6]

• The view was ok. The bellman was helpful.
• The bathroom was flooded and we had to be moved. Delayed our plans.

“It was ok. Clock radio volume was not working, bathroom had not been thoroughly cleaned.”

Sep 9, 2008 by Douglas from Summerville, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• It felt more business than a romantic getaway.

“Overall it was great.”

Sep 7, 2008 by Renee from Hampton, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Newly remodeled; location.
• Construction next door at Wachovia Tower.

“Excellent 4-star hotel in the heart of downtown Charlotte! Friendly hotel staff. Park the car and put on your comfortable shoes - walking distance to restaurants, light rail, stadiums, and attractions.”

Sep 4, 2008 by Buddy from Sapphire, NC
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• The outside is still under construction.

“Enjoyable. I would recommend it to my friends. Well centered in the heart of Charlotte within walking distance of many venues. Very safe area for walking even at night.”

Sep 2, 2008 by Tina from Greenville, SC
Overall Rating: 0
Cleanliness:[8] • Staff:[9] • Location:[7]

• The room was spacious and I loved the decor.
• For the price, there were too many extra costs including $18 per day for parking and $10 per day for internet.

“Overall, I loved my stay at this hotel. The decor of the room and the size was nice. It would have been nice to have a bath tub. Also, considering the cost, parking at $18 per day and internet service at $9.95 per day should be included. Those two things may make the difference in my choosing to stay elsewhere next time. However, for the business traveler, the location is great.”

Sep 1, 2008 by Emily from Cumming, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great room and convenient location!
• Charge to use fitness center and $18 for overnight parking.

“Friendly staff and great room! Wasn't expecting the $18 for overnight parking for the $12 charge to use the fitness center. The room was perfect for us and our two small children.”

Aug 29, 2008 by Michael from Conway, SC
Overall Rating: 6
Cleanliness:[8] • Staff:[9] • Location:[8]

• Check in and out easy and room was nice.
• Everything was closed.

“$25 for valet parking $18 if you park your self should not parking come with the price of the hotel. Hotel had indoor pool, mall, fitness center, YMCA (Young Men's Christian Association) but every thing was closed at 7 PM on a Saturday why have it. Obviously the bar did not care about the glasses cause there were about thirty out side in front of the hotel where you can smoke. The food there was outrageous I think it was $15 for a hamburger. In the room had nice 42 in flat panel TV but picture had line through center of TV, no fridge not even a mini-fridge now this is supposed to be 4 star or better. AC made a horrible screeching sound all night long. You could hear rooms next to you flushed toilet or ran the shower. Overall in a great location would stay again but just overnight would not stay for a vacation.”

Aug 28, 2008 by Terry from Greer, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location. Cleanliness. Comfortable bed.
• No fridge in the room to keep drinks cold.

“Great location, expensive parking. Clean and comfortable room. Would visit again.”

Aug 27, 2008 by Tom from Matthews, NC
Overall Rating: 3
Cleanliness:[7] • Staff:[1] • Location:[7]

• The bad was nice but not what it should have been.
• Never eat there, room severs were the worst ever.

“Room severs were the wrost ever never agin.”

Aug 26, 2008 by Lilly G. from Edinburg, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Room looked and smelled great.
• Parking was $18.00.

“Remodeled. Looks were great. Beds were very comfortable.”

Aug 21, 2008 by Thomas from Atlanta, GA
Overall Rating: 2
Cleanliness:[7] • Staff:[5] • Location:[5]

• Nothing.
• Everything had a separate fee, parking $18-25 a night, gym $10, online access in the room $10. You would think that everything is complementary in a 5 star.

“Everything had a separate fee, parking $18-25 a night, gym $10, online access in the room $10. You would think that everything is complementary in a 5 star hotel. People don't want to feel that they nickled and dimmed to death. I will never go back.”

Aug 21, 2008 by Terry from Linden, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Cleanliest, beautiful environment.
• Everything was good.

“It's in the heart of downtown and is a beautiful building. The rooms are wonderful and has everything that's expected in a hotel of this caliber.”

Aug 20, 2008 by Elizabeth from Earl, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very nice staff and the decor was great.
• Paying for parking is crazy.

“I loved the hotel, very clean, roomy, comfy, very nice staff, and right downtown. My only complaint is the same complaint I have for most all high star hotels, everything is charged from parking, internet, food, nothing. $4 for a can of coke at the restaurant is ridiculous. But, I would go again, I really enjoyed my stay, just plan on going out to breakfast and the yummy diner next door.”

Aug 19, 2008 by Kimberly from Taylors, SC
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• I liked the location and decor. The pillows and bed were heaven!
• There was not enough dining choices avail for weekend visits.

“This hotel had great service and conveniently located. The rooms were decorated nicely with an urban contemporary flavor. I absolutely feel in love with the wonderful linens on the bed; especially the pillows. I was disappointed in the dining choices for the weekend. They are literally non-existent after 5pm on a Saturday. My family and I settled for pizza. Overall, I would recommend this hotel for anyone planning to visit the downtown Charlotte area.”

Aug 14, 2008 by Jodie from Huntersville, NC
Overall Rating: 2
Staff:[3] • Location:[9]

• Rooms are beautiful and right in uptown, very convenient.
• Inadequate room service, expensive parking, nickel and dime you.

“We stayed at the Hilton Center City for our first stay. We stay uptown for a night many times as a treat for our son. Of all the upscale hotels in Charlotte this is by far the worst. They charged us more for parking in a public lot then I could have paid if I parked on my own. There are no vending machines on the room floors, the room service menu was very limited. Two sandwiches and a dinner salad was over 60 dollars. They charged for everything including internet which is not the norm for uptown Charlotte. It was so bad. We will not stay at this hotel again.”

Aug 14, 2008 by Tamika from Greenville, SC
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The rooms, the TV, the restaurant and the cleanliness.
• No vending machines.

“A+.”

Aug 13, 2008 by J'Mee from Columbia, SC
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[8]

• It was close to entertainment.
• I saw empty soda cans and food in hallways.

“Hilton Center City is a very nice hotel. I will not say it is 4 star materials though after staying at the Intercontinental in Georgia. The staff was very helpful even though we had to wait some time to get our radio changed out because of defective sound system and they said it could only be done by an engineer. We were put in a one bed room even though I requested double beds before we first got there but as soon as this was explained someone from guest services came up and moved us. I will say that I was disappointed to see empty cans and food strewn around the premises. Something I wouldn't expect a four star to let is seen.”

Aug 7, 2008 by Cindy from Sanford, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Overall style, cleanliness, location.
• Lack of amenities-internet, exercise facility, pool/Jacuzzi- expensive parking, price of hotel food.

“Overall, my wife and I were very pleased with the hotel. We were in town looking for a place to live for an upcoming move. The hotel was very clean, in walking distance to all of Uptown and had a light rail station on property. They do not have any workout facilities or pool (YMCA is next door and available at a nominal daily fee). Also, they do not include internet access. It is an additional $10 per day. As expected from a city hotel, parking is limited and expensive and the breakfast buffet was $17.however, it was well stocked and fresh.”

Aug 6, 2008 by Tara from Mount Holly, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Perfect for a quick getaway from home.
• Screaming baby next door. We left a newborn at home to come to a hotel. Ironic we woke up next to one.

“Very nice staff. Extremely clean. Excellent water pressure (very important). Great beds.”

Aug 6, 2008 by Joseph from Holland, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very Convenient to all downtown Facilities and transportation.
• Parking fees were outrageous for any savings on the room.

“Could use an exercise facility and swimming pool that you don't have to pay extra for when other hotels have these amenities and they are free.”

Aug 6, 2008 by Eli from Bellmore, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• Nice all around.
• Construction outside.

“Beautiful room, all updated with plasma TV, great location. Room a little small, but they over delivered on room, under delivered on helpful front desk, when asking about restaurants-no biggie. I would definitely stay there again.”

Aug 5, 2008 by Alicia from Columbia, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Customer service was great and room was wonderful.
• Fees. Had to pay $18 a day for parking.

“Staff was very helpful and provided great customer service. The rooms were nice (very clean). There was a bar and a restaurant at the hotel. The food from the restaurant was great! The beds were pretty comfortable.”

Jul 30, 2008 by Heidi from Charlotte, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very nice, clean, colorful.
• Not enough food options.

“I was only at this hotel for one night. The room and bed were very comfortable. I would stay here again.”

Jul 30, 2008 by Lisa from Tampa, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• The rooms were tastefully appointed.
• They charged for the use of the gym facilities.

“The hotel was nice, although there was construction going on outside and on our floor. The hotel was surrounded by business buildings and not much nightlife close by, however, the staff was very nice as was the hotel. It is more suited for the business traveler, than the couple looking for a romantic weekend getaway-as we were.”

Jul 30, 2008 by Barbara from Jesup, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel is very eloquent and the hotel restaurant was great!
• The air conditioner in the room was not what you'd expect at such a nice hotel.

“The hotel was very pleasing to the eye and provided the luxuries of home.”