User Reviews for Hilton Charlotte Center City

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Jul 10, 2008 by Kelly F. from San Francisco, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Excellent service, well designed and appointed for a Hilton. This was a very different experience than what I expected.
• Not given correct directions - that resulted in a 2 hour delay in returning to the hotel on a not muggy Saturday evening.

“Very comfortable, very stylish, nice appointments, excellent service staff, very well price for property.”

Jul 10, 2008 by B-Bob from Roanoke, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The faucet on the sink was fabulous.
• Dinner in the bar was mediocre.

“It is a wonderful property. Room was very nice.”

Jul 9, 2008 by Ranee from Marietta, GA
Overall Rating: 8
Cleanliness:[10] • Staff:[1] • Location:[10]

• Cleanliness.
• Stand-offish front desk clerks, not helpful to tourists.

“Beautiful hotel. I think that it should mention to potential guests that there are current hotel renovations taking place. Some hotel exits/entrances will not be used during their stay. Other than that it's a beautiful hotel and the front desk clerks should be trained on tourists attractions to some degree. Suggestions to guests would be nice with a friendly personality.”

Jul 8, 2008 by Alycia from Matthews, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Rooms/baths.
• No pool for children - closed.

“Great hotel. Great staff, not for families. Kids got bored!”

Jul 8, 2008 by Phil from Simpsonville, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Value for the money! Great King size bed.
• Paying $25 to park my car over night.

“Great location. easy to get to, great room and decor. Loved the flat screen TV in the room.”

Jul 8, 2008 by Don from Brentwood, TN
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location.
• Parking.

“Any traveler should be aware of the very expensive parking rates. I paid $18 for the parking. Sure I could have parked somewhere else, but they have you captive at the front desk.”

Jul 3, 2008 by Ralph from Asheville, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Decor.
• Late night menu did not match reality of offerings.

“I strongly recommend that they update late menu or staff accordingly. I held off eating until late evening expecting to get a full meal as indicated by the menu and all I was able to obtain was a cold sandwich. No other options existed. Went to bed hungry.”

Jul 2, 2008 by Susan from Fort Mill, SC
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• The hotel Staff was the best of all the stay.
• Every little thing outside of about 8 channels on the TV had a surcharge attached. Even music.

“The Hilton is on the higher side, as hotels go. It has been remodeled and all but the only real difference between it and the Holiday Inn down the street was the service of the staff.”

Jul 2, 2008 by Hector from Miami, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Courteous staff well appointed room, quiet, spacious accommodations.
• Nothing.

“Excellent service, impeccably clean and luxurious. Would visit again.”

Jul 2, 2008 by Deborah from Stockbridge, GA
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[9]

• Clean, convenient.
• Numerous maintenance issues with room which I reported during checkout.

“Room was clean and nicely appointed. Very convenient location even with road construction in area. A number of maintenance issues (shower head sprayed from everywhere, shower leaked on to bathroom floor, sink faucet dripped).”

Jun 29, 2008 by Sam from Dublin, OH
Overall Rating: 4
Cleanliness:[8] • Staff:[2] • Location:[7]

• Recently remodeled.
• Customer service not helpful. Changed number of beds in our room.

“No thanks.”

Jun 4, 2008 by Stuart from Matthews, NC
Overall Rating: 6
Cleanliness:[8] • Staff:[9] • Location:[7]

• The staff was all very friendly and helpful and the room was decorated nice.
• The air conditioning in the room was not working.

“Other than the A/C problem, we enjoyed the stay.”

Jun 4, 2008 by Cynthia from Harrisburg, NC
Overall Rating: 5
Cleanliness:[1] • Staff:[9] • Location:[9]

• The room decor was nice.
• There was a dead bug on curtain, stain on shower curtain.

“There was a dead bug on the window curtain, stains on the shower curtain.”

May 30, 2008 by Stan from Chesnee, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Cleanliness room service loved the bed it was very comfortable.
• No microwave.

“I this motel was wonderful but I wish it had a small microwave to heat our left over food from eating out. U knows sometimes late night snacks come in handy.”

May 28, 2008 by Elsie from Charlotte, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Hospitality exceeded the value.

“Great location. Money well spent.”

May 28, 2008 by Jane from Rock Hill, SC
Overall Rating: 6
Cleanliness:[8] • Staff:[1] • Location:[8]

• Flat screen TV.
• Front desk staff.

“Renovated rooms are great.”

May 23, 2008 by Tammy from Burgaw, NC
Overall Rating: 4
Cleanliness:[4] • Staff:[2] • Location:[8]

• Close to down town activity.
• Construction expensive parking.

“Front desk not friendly or very helpful, missing items in our room for instance coffee cup and wash clothes, no restaurant to eat at due to construction which we had no idea about that was so in convenient high cost of parking it just was not a very good experience and we were disappointed. Not money well spent.”

May 22, 2008 by Rick from Mt. Pleasant, SC
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Great location.
• $12 to workout, under construction.

“Once construction work is finished, this should be a very nice hotel. They should have a better deal for workout facilities than $12 every time you want to workout.”

May 21, 2008 by Terry from Cincinnati, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Lovely, newly decorated room.
• Lots of construction going on.

“This hotel was an excellent buy. The room was beautifully appointed and the staff was helpful and friendly. There was a lot of renovation in progress but it did not detract from our stay. I would definitely revisit to see the final results.”

May 21, 2008 by Michelle from Woodbridge, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very Ritzy.
• The parking was costly, there was no hotel parking.

“This hotel was beautiful, the room was nice and clean as well. I would definitely stay here again. The only downfall was there was no hotel parking and you could park free on the street (weekends only) or pay to stay in the parking garage.”

May 21, 2008 by Jeffery from Creve Couer, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The best room service food I have had this year!
• $9.95 for Wi-Fi service.

“Other then the Wi-Fi charge this hotel is the tops. Great service from check in to check out. I stay in hotels 3 to 4 nights a week and this Hilton location was by far the best stay I have had this year!”

May 15, 2008 by Kn from Durham, NC
Overall Rating: 6
Cleanliness:[10] • Staff:[7] • Location:[10]

• Location.
• The pool cost 12/day per person and was not open after 6 p.m. or before 12 p.m. on Sunday.

“Lots of construction. restaurant was closed. Gym cost a lot of money to go to and was closed for most of the weekend.”

May 14, 2008 by Minke from Pineville, NC
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• Convenient location - city center.
• Totally sterile lobby.

“Convenient, friendly, clean. Be aware, parking extra and not cheap.”

May 13, 2008 by Bruce from Charleston, SC
Overall Rating: 2
Cleanliness:[1] • Staff:[7] • Location:[9]

• Hotel staff, nice TV.
• Dirty room, stained dirty carpet, $10 a day for internet, hair on bathroom floor, moldy shower, doors in disrepair.

“I would not stay here again. This hotel is in bad disrepair and there were obvious cleanliness issues with the room. The hotel is under remodeling in main areas and quite noisy. The hotel staff was helpful and attentive although I was appalled that this was considered a 4 star establishment. I have stayed in nicer 2.5 star hotels that were much cleaner.”

May 13, 2008 by Deidra from Columbia, SC
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• In walking distance so Bobcat Arena and other attractions.
• A/C was not working when we arrived but it was repaired the next day.

“Very nice hotel, great location in downtown Charlotte. Came to town for a concert at Bobcat/Time Warner Arena. We were able to walk to the stadium along the sidewalk to the city's new train system. It took less than 10 mins to get there! Spacious rooms, comfy beds, nice bathrooms, and the flat screen was a big plus. Parking was a little weird (takes two elevators to get to your room) and expensive, but it wasn't so bad. Will definitely stay there again once the remainder of the renovations are completed.”

May 7, 2008 by John from Durham, NC
Overall Rating: 3
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location, room decor, size of room, flat screen TV.
• Air conditioner didn't work, no hot water in morning.

“Great room, first class furnishings. Got in too late to realize the A/C hardly worked and found the next morning that their was no hot water. Construction in the bar/restaurant was a pain.”

May 1, 2008 by Quendy from Little Rock, AR
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[8]

• Rooms were beautiful.
• No vending machines.

“The rooms were recently remodeled and luxurious. The staff that we encountered was all very professional and friendly above and beyond the norm.”

Apr 22, 2008 by Beverly from Clyde, NC
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[9]

• Linens and beds were great.
• New dcor is horrible.

“Hotel is in great location. Beds and linens are wonderful staff was helpful and friendly. However, new dcor is horrible. Whoever designed must be color blind.”

Apr 17, 2008 by Edward from Raleigh, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location.
• Under renovations.

“Perfect location downtown Charlotte - clean, newly remodeled rooms - lobby and restaurant under renovations. Parking costs $18 per day - would stay again.”

Apr 15, 2008 by Becky from Versailles, KY
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[9]

• Comfortable beds.
• No complimentary breakfast.

“Very comfortable and attractive, staff is friendly and helpful.”

Apr 10, 2008 by Robert from Doraville, GA
Overall Rating: 1
Cleanliness:[9] • Staff:[4] • Location:[5]

• The plasma TV.

“Not a bad hotel but no where near 4 star. The room service is spotty, the concierge a joke, the health club is permission to borrow they YMCA and kids cannot use the pool most of the time.”

Apr 9, 2008 by Craig from Grand Blanc, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Upscale hotel.
• 18.00 Overnight Parking.

“Nice hotel in downtown Charlotte. You will pay dearly for parking or room service. All extras are extremely expensive. Otherwise a very nice hotel with good service.”

Apr 5, 2008 by Michael from Fayetteville, NC
Overall Rating: 1
Cleanliness:[7] • Staff:[1] • Location:[7]

• It had a bed.
• Everything else especially the service and the staff.

“I never knew a 4 star hotel only had one person working there at night. If you like inconvenience then go to this hotel. It was literally one of the worst hotel experiences of my life.”

1 of 1 people found this review helpful.

Mar 30, 2008 by Toshiba from Chesapeake, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• I liked the cleanliness of the room and the decor.
• There was a loud noise that was annoying in our room and the parking was expensive.

“The overall stay was good. There is a lot of construction going on.”

Mar 29, 2008 by Betsy from Rochester, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Convenient location, access to YMCA pool, business center.
• My kids didn't have too many choices of TV channels.

“This newly renovated hotel was clean, quiet and beds were very comfortable. We took advantage of the pool at the YMCA although we were disappointed that it closed early on Sat. (before Easter). We found free parking across the street for the weekend days, which was very nice.”

Mar 27, 2008 by Summer from Richmond, VA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• I loved the design of the restroom located in the room.
• The hotel was under renovations so the lobby area was not as inviting as it could have been.

“Overall, I was rather pleased with this hotel. The location was outstanding. The staff was very helpful and the room was clean and comfortable.”

Mar 26, 2008 by Stephen from West Columbia, SC
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Good location downtown.
• Poor room design, room service did not replenish coffee.

“Great service at front desk, the room design was not impressive.”

Mar 25, 2008 by Frank from Belleville, IL
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Very contemporary styling of room.
• Some renovation ongoing in lobby.

“This hotel is well located for downtown Charlotte attractions such as the Mint Craft Museum and for the Bank of America and Wachovia headquarters. There is some renovation occurring, but the rooms are very well appointed.”

Mar 13, 2008 by Faith from Inman, SC
Overall Rating: 7
Cleanliness:[7] • Staff:[6] • Location:[7]

• Location, convenience to downtown, nice appearance.
• The parking is the pits - too expensive $18/night - have to walk and ride elevators to enter the hotel - not safe.

“I am extremely particular about hotels - all the horror stories of uncleanliness - this was our second time staying at that hotel. The first time, we had to call for maintenance to come and unstop the shower - yuk! I didn't like standing in stale water - left from a previous guest - YUK! However, it's a typical 4-star hotel - it works for an overnight stay.”

Mar 11, 2008 by Timothy from High Point, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room.

“The hotel was great I would love 2 stay there again.”

Mar 8, 2008 by Daniel from Monroe, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The style and decor were fabulous.
• Other than the fact that they were under renovation, nothing.

“Clean, hospitable, with a friendly staff that completely answered all my questions. Everything was clearly marked and easily accessible, something that made it effortless to come back to after a night out.”

Mar 7, 2008 by Pamela from Spartanburg, SC
Overall Rating: 8
Cleanliness:[10] • Staff:[1] • Location:[10]

• Clean and comfortable.
• It was one receptionist that was very rude.

“It was a nice hotel but need to work on your staff attitude we as paying customers don't deserve rude help.”

Feb 28, 2008 by David from Hopkinsville, KY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Convenient to many activities in the downtown area.
• The rooms were a little small.

“Staff was very friendly and helpful. Room was clean and the furnishings were very nice, but the room was a bit small. Most definitely will stay there again.”

Feb 26, 2008 by Marianne from Indian Trail, NC
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[8]

• The decor and layout of the room.
• The maid next door slammed the door for 1 hour in AM.

“The hotel was wonderful except for the maid the morning of our stay. Instead of propping open the door in the room next to us while she cleaned, she let it continually bang. We were without kids and trying to sleep in a little. That made it impossible.”

Feb 21, 2008 by Will from Winston Salem, NC
Overall Rating: 1
Cleanliness:[6] • Staff:[2] • Location:[6]

• The room was very modern, comfortable bed.
• Elevators too crowded, took too long to get to our room.

“Hotel itself was beautiful, however from the moment I arrived, it was a nightmare. The ride up the elevator took 15 minutes (a fencing tournament had been scheduled and literally hundreds of kids were going up and down the elevators, hitting all the buttons). When I and my pregnant wife finally got to the room, the keys issued did not work. We were on the 16th floor so I had to spend 15 minutes riding back down the elevator, stand in line to get a new set of keys, then another 15 minutes riding up the elevator, all the while my wife standing in the hallway in front of our room. Then, the second set of keys did not work. Security had to come up, let us in and then go get a new set of keys for us. We ended up missing our reservation for dinner and the only repercussion was that a bowl with 2 bananas, an apple, some grapes, and orange was sent to our room as an apology. In addition, the bar was completely shut down and a makeshift bar was set up in a lobby, and the breakfast buffet was set up in a conference room-apparently the restaurant was under renovations. All in all, this was definitely nowhere near the Hilton experience that I have been accustomed to in the past. Disappointing on almost all levels.”

Feb 13, 2008 by Holly from Chapel Hill, NC
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[10]

• Nice bed and sheets.
• It was being remodeled and there was a biker convention happening.

“Comfortable rooms with lovely beds and very nice bathrooms. Wood paneling in public areas needs refurbishment and meals are held in a temporary ballroom. Typical ridiculous.”

Feb 12, 2008 by Beth from Hickory, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Room was very clean, comfortable and stylish with modern amenities.
• Location was several blocks away from center city.

“The Hilton Center City was both comfortable and stylish. Our guest room was immaculate and well-appointed. Amenities at the hotel were top notch from the hair dryer and flat-screen television in the room to the restaurant quality, available business services and fitness facilities. Our stay was great and the only thing we felt they could improve upon in each guest room would be to provide a mini fridge or mini bar we were disappointed that our guest room had neither. The location (even though it is considered "center city") is about a three to four (3-4) block walk to all the popular Downtown restaurants, theaters and bars - far enough that if it is cold or in climate weather, it would require a cab ride. Overall we had a great experience and would definitely stay there again!”

Feb 7, 2008 by Eric from Herndon, VA
Overall Rating: 10
Cleanliness:[9] • Staff:[8] • Location:[8]

• Very Nice Great Location Great Room For Price.
• Pay For Parking Very Bad.

“Great Hotel will stay their again. $20.00 dollars a day to park not so good, should be free for 5 star hotel. Also internet cost 10.00 dollars a day come on should be free.”

Jan 29, 2008 by James from Gaffney, SC
Overall Rating: 3
Cleanliness:[3] • Staff:[5] • Location:[5]

• Bathroom.
• Currently under renovation and $18 parking fee.

“This place is under renovation and the parking fee especially during this time of renovation was outrageous to me.”

Jan 19, 2008 by Rajesh from Raleigh, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Convenient location.
• Excessive parking fees.

“This is a nice hotel overall. It is located in a convenient Downtown location and is interconnected to a few other buildings in the area.”