User Reviews for Hilton Charlotte Center City

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Aug 14, 2008 by Jodie from Huntersville, NC
Overall Rating: 2
Staff:[3] • Location:[9]

• Rooms are beautiful and right in uptown, very convenient.
• Inadequate room service, expensive parking, nickel and dime you.

“We stayed at the Hilton Center City for our first stay. We stay uptown for a night many times as a treat for our son. Of all the upscale hotels in Charlotte this is by far the worst. They charged us more for parking in a public lot then I could have paid if I parked on my own. There are no vending machines on the room floors, the room service menu was very limited. Two sandwiches and a dinner salad was over 60 dollars. They charged for everything including internet which is not the norm for uptown Charlotte. It was so bad. We will not stay at this hotel again.”

Aug 14, 2008 by Tamika from Greenville, SC
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The rooms, the TV, the restaurant and the cleanliness.
• No vending machines.

“A+.”

Aug 13, 2008 by J'Mee from Columbia, SC
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[8]

• It was close to entertainment.
• I saw empty soda cans and food in hallways.

“Hilton Center City is a very nice hotel. I will not say it is 4 star materials though after staying at the Intercontinental in Georgia. The staff was very helpful even though we had to wait some time to get our radio changed out because of defective sound system and they said it could only be done by an engineer. We were put in a one bed room even though I requested double beds before we first got there but as soon as this was explained someone from guest services came up and moved us. I will say that I was disappointed to see empty cans and food strewn around the premises. Something I wouldn't expect a four star to let is seen.”

Aug 7, 2008 by Cindy from Sanford, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Overall style, cleanliness, location.
• Lack of amenities-internet, exercise facility, pool/Jacuzzi- expensive parking, price of hotel food.

“Overall, my wife and I were very pleased with the hotel. We were in town looking for a place to live for an upcoming move. The hotel was very clean, in walking distance to all of Uptown and had a light rail station on property. They do not have any workout facilities or pool (YMCA is next door and available at a nominal daily fee). Also, they do not include internet access. It is an additional $10 per day. As expected from a city hotel, parking is limited and expensive and the breakfast buffet was $17.however, it was well stocked and fresh.”

Aug 6, 2008 by Tara from Mount Holly, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Perfect for a quick getaway from home.
• Screaming baby next door. We left a newborn at home to come to a hotel. Ironic we woke up next to one.

“Very nice staff. Extremely clean. Excellent water pressure (very important). Great beds.”

Aug 6, 2008 by Joseph from Holland, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very Convenient to all downtown Facilities and transportation.
• Parking fees were outrageous for any savings on the room.

“Could use an exercise facility and swimming pool that you don't have to pay extra for when other hotels have these amenities and they are free.”

Aug 6, 2008 by Eli from Bellmore, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• Nice all around.
• Construction outside.

“Beautiful room, all updated with plasma TV, great location. Room a little small, but they over delivered on room, under delivered on helpful front desk, when asking about restaurants-no biggie. I would definitely stay there again.”

Aug 5, 2008 by Alicia from Columbia, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Customer service was great and room was wonderful.
• Fees. Had to pay $18 a day for parking.

“Staff was very helpful and provided great customer service. The rooms were nice (very clean). There was a bar and a restaurant at the hotel. The food from the restaurant was great! The beds were pretty comfortable.”

Jul 30, 2008 by Heidi from Charlotte, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very nice, clean, colorful.
• Not enough food options.

“I was only at this hotel for one night. The room and bed were very comfortable. I would stay here again.”

Jul 30, 2008 by Lisa from Tampa, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• The rooms were tastefully appointed.
• They charged for the use of the gym facilities.

“The hotel was nice, although there was construction going on outside and on our floor. The hotel was surrounded by business buildings and not much nightlife close by, however, the staff was very nice as was the hotel. It is more suited for the business traveler, than the couple looking for a romantic weekend getaway-as we were.”

Jul 30, 2008 by Barbara from Jesup, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel is very eloquent and the hotel restaurant was great!
• The air conditioner in the room was not what you'd expect at such a nice hotel.

“The hotel was very pleasing to the eye and provided the luxuries of home.”

Jul 29, 2008 by Robert from Alpharetta, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Room was well done for small space.
• Parking.

“Close to restaurants & bars felt very safe walking.”

Jul 29, 2008 by Richard from Roswell, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Big flat-screen HDTV. Excellent!
• I thought parking was a bit steep, both valet and self.

“Overall, an excellent hotel!”

Jul 29, 2008 by Charles M. from Atlanta, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[6]

• Nice room, nice bed, nice TV, nice bathroom.
• Parking desk security is severely lacking. Roaming gangs late Friday night at garage entry. No guards in sight.

“Nice hotel. Nice restaurant. Nice room. Nice location. But - when returning to the hotel around 11:30 PM Friday night, there were several young punks hanging around the garage entry, but there was no security guard in sight.”

Jul 24, 2008 by Terry from Harrisburg, NC
Overall Rating: 10
Cleanliness:[9] • Staff:[7] • Location:[8]

• Easy check in and location.
• There was an additional charge of $20 for parking.

“Room was great. service was good, parking rate was excessive.”

Jul 19, 2008 by E from Pittsburgh, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• The rooms are newly renovated.
• Parking is expensive.

“This was a great hotel. The rooms look recently renovated with flat screen TV's and the nicest bathroom I've ever seen in a hotel. I'd definitely stay there again, especially for the price.”

Jul 19, 2008 by James from Summerville, SC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• They took care of the problems we had by changing our room.
• 1st room AC did not work, 2nd hot water was warm.

“We had problems but they gave us free breakfast and were very friendly and solved any problems by changing our room.”

Jul 17, 2008 by Shawnta from Columbia, SC
Overall Rating: 5
Cleanliness:[6] • Staff:[4] • Location:[6]

• Flat screen TV.
• Construction was going on.

“The hotel was ok, I would not recommend any one staying until the construction is complete.”

Jul 17, 2008 by Christopher from Greenville, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Everything!
• Paying for parking.

“Over all this was a great hotel.”

Jul 17, 2008 by Haniyyah from Sanford, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Bathroom was awesome!
• Room service was a bit expensive.

“I loved this hotel!”

Jul 16, 2008 by Karla from Flowery Branc, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Nice upgrades!
• I don't like paying for parking! Thin walls.

“If you're paying good $$ to stay somewhere, parking should be provided. It's $18 a night, $25 for valet parking! Walls are also paper thin - woke up by some loud kids in the hallway at 7:00, I left my own kids with a babysitter for peace! Other than that it was a wonderful experience.”

Jul 16, 2008 by Lisa from Columbia, SC
Overall Rating: 5
Cleanliness:[10] • Staff:[5] • Location:[8]

• Good location, well appointed in the main hotel areas.
• Soft beds, rude and unconcerned staff, small rooms.

“I did not sleep well in this hotel. The beds are soft mattresses that sink when you lay on them. With two people this is a tragedy. They were sold out of king size beds, so my husband and I had to sleep on a double bed while our daughter slept on the other double bed. I would not ever choose to stay at this hotel again.”

Jul 15, 2008 by Stacy from Canton, MN
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice location, comfortable beds, screen TV.
• They charged $12 to use the pool/hot tub at the YMCA (a day).

“The hotel is in a nice and safe location by many restaurants. On the down side, everything is an extra charge. To even place a local call to find out about the pool at the YMCA (located in the building) they charged us $1. It cost $12 a day if you want to work out or use the pool/hot tub at the YMCA. Parking was also $18 a day. It was a nice hotel but it seemed like, for the price, some extras should be in the price. If you don't want to work out or don't mind spending the extra money on top of the price of the hotel then this hotel is very nice!”

Jul 10, 2008 by Kelly F. from San Francisco, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Excellent service, well designed and appointed for a Hilton. This was a very different experience than what I expected.
• Not given correct directions - that resulted in a 2 hour delay in returning to the hotel on a not muggy Saturday evening.

“Very comfortable, very stylish, nice appointments, excellent service staff, very well price for property.”

Jul 10, 2008 by B-Bob from Roanoke, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The faucet on the sink was fabulous.
• Dinner in the bar was mediocre.

“It is a wonderful property. Room was very nice.”

Jul 9, 2008 by Ranee from Marietta, GA
Overall Rating: 8
Cleanliness:[10] • Staff:[1] • Location:[10]

• Cleanliness.
• Stand-offish front desk clerks, not helpful to tourists.

“Beautiful hotel. I think that it should mention to potential guests that there are current hotel renovations taking place. Some hotel exits/entrances will not be used during their stay. Other than that it's a beautiful hotel and the front desk clerks should be trained on tourists attractions to some degree. Suggestions to guests would be nice with a friendly personality.”

Jul 8, 2008 by Alycia from Matthews, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Rooms/baths.
• No pool for children - closed.

“Great hotel. Great staff, not for families. Kids got bored!”

Jul 8, 2008 by Phil from Simpsonville, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Value for the money! Great King size bed.
• Paying $25 to park my car over night.

“Great location. easy to get to, great room and decor. Loved the flat screen TV in the room.”

Jul 8, 2008 by Don from Brentwood, TN
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location.
• Parking.

“Any traveler should be aware of the very expensive parking rates. I paid $18 for the parking. Sure I could have parked somewhere else, but they have you captive at the front desk.”

Jul 3, 2008 by Ralph from Asheville, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Decor.
• Late night menu did not match reality of offerings.

“I strongly recommend that they update late menu or staff accordingly. I held off eating until late evening expecting to get a full meal as indicated by the menu and all I was able to obtain was a cold sandwich. No other options existed. Went to bed hungry.”

Jul 2, 2008 by Susan from Fort Mill, SC
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• The hotel Staff was the best of all the stay.
• Every little thing outside of about 8 channels on the TV had a surcharge attached. Even music.

“The Hilton is on the higher side, as hotels go. It has been remodeled and all but the only real difference between it and the Holiday Inn down the street was the service of the staff.”

Jul 2, 2008 by Hector from Miami, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Courteous staff well appointed room, quiet, spacious accommodations.
• Nothing.

“Excellent service, impeccably clean and luxurious. Would visit again.”

Jul 2, 2008 by Deborah from Stockbridge, GA
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[9]

• Clean, convenient.
• Numerous maintenance issues with room which I reported during checkout.

“Room was clean and nicely appointed. Very convenient location even with road construction in area. A number of maintenance issues (shower head sprayed from everywhere, shower leaked on to bathroom floor, sink faucet dripped).”

Jun 29, 2008 by Sam from Dublin, OH
Overall Rating: 4
Cleanliness:[8] • Staff:[2] • Location:[7]

• Recently remodeled.
• Customer service not helpful. Changed number of beds in our room.

“No thanks.”

Jun 4, 2008 by Stuart from Matthews, NC
Overall Rating: 6
Cleanliness:[8] • Staff:[9] • Location:[7]

• The staff was all very friendly and helpful and the room was decorated nice.
• The air conditioning in the room was not working.

“Other than the A/C problem, we enjoyed the stay.”

Jun 4, 2008 by Cynthia from Harrisburg, NC
Overall Rating: 5
Cleanliness:[1] • Staff:[9] • Location:[9]

• The room decor was nice.
• There was a dead bug on curtain, stain on shower curtain.

“There was a dead bug on the window curtain, stains on the shower curtain.”

May 30, 2008 by Stan from Chesnee, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Cleanliness room service loved the bed it was very comfortable.
• No microwave.

“I this motel was wonderful but I wish it had a small microwave to heat our left over food from eating out. U knows sometimes late night snacks come in handy.”

May 28, 2008 by Elsie from Charlotte, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Hospitality exceeded the value.

“Great location. Money well spent.”

May 28, 2008 by Jane from Rock Hill, SC
Overall Rating: 6
Cleanliness:[8] • Staff:[1] • Location:[8]

• Flat screen TV.
• Front desk staff.

“Renovated rooms are great.”

May 23, 2008 by Tammy from Burgaw, NC
Overall Rating: 4
Cleanliness:[4] • Staff:[2] • Location:[8]

• Close to down town activity.
• Construction expensive parking.

“Front desk not friendly or very helpful, missing items in our room for instance coffee cup and wash clothes, no restaurant to eat at due to construction which we had no idea about that was so in convenient high cost of parking it just was not a very good experience and we were disappointed. Not money well spent.”

May 22, 2008 by Rick from Mt. Pleasant, SC
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Great location.
• $12 to workout, under construction.

“Once construction work is finished, this should be a very nice hotel. They should have a better deal for workout facilities than $12 every time you want to workout.”

May 21, 2008 by Terry from Cincinnati, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Lovely, newly decorated room.
• Lots of construction going on.

“This hotel was an excellent buy. The room was beautifully appointed and the staff was helpful and friendly. There was a lot of renovation in progress but it did not detract from our stay. I would definitely revisit to see the final results.”

May 21, 2008 by Michelle from Woodbridge, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very Ritzy.
• The parking was costly, there was no hotel parking.

“This hotel was beautiful, the room was nice and clean as well. I would definitely stay here again. The only downfall was there was no hotel parking and you could park free on the street (weekends only) or pay to stay in the parking garage.”

May 21, 2008 by Jeffery from Creve Couer, MO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The best room service food I have had this year!
• $9.95 for Wi-Fi service.

“Other then the Wi-Fi charge this hotel is the tops. Great service from check in to check out. I stay in hotels 3 to 4 nights a week and this Hilton location was by far the best stay I have had this year!”

May 15, 2008 by Kn from Durham, NC
Overall Rating: 6
Cleanliness:[10] • Staff:[7] • Location:[10]

• Location.
• The pool cost 12/day per person and was not open after 6 p.m. or before 12 p.m. on Sunday.

“Lots of construction. restaurant was closed. Gym cost a lot of money to go to and was closed for most of the weekend.”

May 14, 2008 by Minke from Pineville, NC
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[9]

• Convenient location - city center.
• Totally sterile lobby.

“Convenient, friendly, clean. Be aware, parking extra and not cheap.”

May 13, 2008 by Bruce from Charleston, SC
Overall Rating: 2
Cleanliness:[1] • Staff:[7] • Location:[9]

• Hotel staff, nice TV.
• Dirty room, stained dirty carpet, $10 a day for internet, hair on bathroom floor, moldy shower, doors in disrepair.

“I would not stay here again. This hotel is in bad disrepair and there were obvious cleanliness issues with the room. The hotel is under remodeling in main areas and quite noisy. The hotel staff was helpful and attentive although I was appalled that this was considered a 4 star establishment. I have stayed in nicer 2.5 star hotels that were much cleaner.”

May 13, 2008 by Deidra from Columbia, SC
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• In walking distance so Bobcat Arena and other attractions.
• A/C was not working when we arrived but it was repaired the next day.

“Very nice hotel, great location in downtown Charlotte. Came to town for a concert at Bobcat/Time Warner Arena. We were able to walk to the stadium along the sidewalk to the city's new train system. It took less than 10 mins to get there! Spacious rooms, comfy beds, nice bathrooms, and the flat screen was a big plus. Parking was a little weird (takes two elevators to get to your room) and expensive, but it wasn't so bad. Will definitely stay there again once the remainder of the renovations are completed.”

May 7, 2008 by John from Durham, NC
Overall Rating: 3
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location, room decor, size of room, flat screen TV.
• Air conditioner didn't work, no hot water in morning.

“Great room, first class furnishings. Got in too late to realize the A/C hardly worked and found the next morning that their was no hot water. Construction in the bar/restaurant was a pain.”

May 1, 2008 by Quendy from Little Rock, AR
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[8]

• Rooms were beautiful.
• No vending machines.

“The rooms were recently remodeled and luxurious. The staff that we encountered was all very professional and friendly above and beyond the norm.”