User Reviews for Hilton Charlotte Center City

Research User Reviews for Hilton Charlotte Center City (1-20 of 234)

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Sep 11, 2008 by Kimberly from Charlotte, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything!
• NA.

“Everything was great! I loved it and so did my family friend!”

Sep 11, 2008 by Lynette from Winston Salem, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• In great location and I didn't have to move my car for anything.
• Expensive parking.

“The hotel was great, staff was courteous, and location unbelievable, the area had so much to offer I just didn't have enough time. The beds felt like I was at home, thank you for those nice pillow top beds.”

Sep 11, 2008 by Donald from Greensboro, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Cleanliness; excellent breakfast buffet; friendly, helpful staff.
• Nothing negative to report.

“This is a beautiful hotel with a friendly, helpful staff. The room was extremely spacious and clean, with a well-lighted and equipped bathroom. We loved the breakfast buffet! We will definitely stay here again!”

Sep 10, 2008 by Mary from Charlotte, NC
Overall Rating: 6
Cleanliness:[1] • Staff:[9] • Location:[6]

• The view was ok. The bellman was helpful.
• The bathroom was flooded and we had to be moved. Delayed our plans.

“It was ok. Clock radio volume was not working, bathroom had not been thoroughly cleaned.”

Sep 9, 2008 by Douglas from Summerville, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location.
• It felt more business than a romantic getaway.

“Overall it was great.”

Sep 7, 2008 by Renee from Hampton, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Newly remodeled; location.
• Construction next door at Wachovia Tower.

“Excellent 4-star hotel in the heart of downtown Charlotte! Friendly hotel staff. Park the car and put on your comfortable shoes - walking distance to restaurants, light rail, stadiums, and attractions.”

Sep 4, 2008 by Buddy from Sapphire, NC
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• The outside is still under construction.

“Enjoyable. I would recommend it to my friends. Well centered in the heart of Charlotte within walking distance of many venues. Very safe area for walking even at night.”

Sep 2, 2008 by Tina from Greenville, SC
Overall Rating: 0
Cleanliness:[8] • Staff:[9] • Location:[7]

• The room was spacious and I loved the decor.
• For the price, there were too many extra costs including $18 per day for parking and $10 per day for internet.

“Overall, I loved my stay at this hotel. The decor of the room and the size was nice. It would have been nice to have a bath tub. Also, considering the cost, parking at $18 per day and internet service at $9.95 per day should be included. Those two things may make the difference in my choosing to stay elsewhere next time. However, for the business traveler, the location is great.”

Sep 1, 2008 by Emily from Cumming, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great room and convenient location!
• Charge to use fitness center and $18 for overnight parking.

“Friendly staff and great room! Wasn't expecting the $18 for overnight parking for the $12 charge to use the fitness center. The room was perfect for us and our two small children.”

Aug 29, 2008 by Michael from Conway, SC
Overall Rating: 6
Cleanliness:[8] • Staff:[9] • Location:[8]

• Check in and out easy and room was nice.
• Everything was closed.

“$25 for valet parking $18 if you park your self should not parking come with the price of the hotel. Hotel had indoor pool, mall, fitness center, YMCA (Young Men's Christian Association) but every thing was closed at 7 PM on a Saturday why have it. Obviously the bar did not care about the glasses cause there were about thirty out side in front of the hotel where you can smoke. The food there was outrageous I think it was $15 for a hamburger. In the room had nice 42 in flat panel TV but picture had line through center of TV, no fridge not even a mini-fridge now this is supposed to be 4 star or better. AC made a horrible screeching sound all night long. You could hear rooms next to you flushed toilet or ran the shower. Overall in a great location would stay again but just overnight would not stay for a vacation.”

Aug 28, 2008 by Terry from Greer, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location. Cleanliness. Comfortable bed.
• No fridge in the room to keep drinks cold.

“Great location, expensive parking. Clean and comfortable room. Would visit again.”

Aug 27, 2008 by Tom from Matthews, NC
Overall Rating: 3
Cleanliness:[7] • Staff:[1] • Location:[7]

• The bad was nice but not what it should have been.
• Never eat there, room severs were the worst ever.

“Room severs were the wrost ever never agin.”

Aug 26, 2008 by Lilly G. from Edinburg, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Room looked and smelled great.
• Parking was $18.00.

“Remodeled. Looks were great. Beds were very comfortable.”

Aug 21, 2008 by Thomas from Atlanta, GA
Overall Rating: 2
Cleanliness:[7] • Staff:[5] • Location:[5]

• Nothing.
• Everything had a separate fee, parking $18-25 a night, gym $10, online access in the room $10. You would think that everything is complementary in a 5 star.

“Everything had a separate fee, parking $18-25 a night, gym $10, online access in the room $10. You would think that everything is complementary in a 5 star hotel. People don't want to feel that they nickled and dimmed to death. I will never go back.”

Aug 21, 2008 by Terry from Linden, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• Cleanliest, beautiful environment.
• Everything was good.

“It's in the heart of downtown and is a beautiful building. The rooms are wonderful and has everything that's expected in a hotel of this caliber.”

Aug 20, 2008 by Elizabeth from Earl, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very nice staff and the decor was great.
• Paying for parking is crazy.

“I loved the hotel, very clean, roomy, comfy, very nice staff, and right downtown. My only complaint is the same complaint I have for most all high star hotels, everything is charged from parking, internet, food, nothing. $4 for a can of coke at the restaurant is ridiculous. But, I would go again, I really enjoyed my stay, just plan on going out to breakfast and the yummy diner next door.”

Aug 19, 2008 by Kimberly from Taylors, SC
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• I liked the location and decor. The pillows and bed were heaven!
• There was not enough dining choices avail for weekend visits.

“This hotel had great service and conveniently located. The rooms were decorated nicely with an urban contemporary flavor. I absolutely feel in love with the wonderful linens on the bed; especially the pillows. I was disappointed in the dining choices for the weekend. They are literally non-existent after 5pm on a Saturday. My family and I settled for pizza. Overall, I would recommend this hotel for anyone planning to visit the downtown Charlotte area.”

Aug 14, 2008 by Jodie from Huntersville, NC
Overall Rating: 2
Staff:[3] • Location:[9]

• Rooms are beautiful and right in uptown, very convenient.
• Inadequate room service, expensive parking, nickel and dime you.

“We stayed at the Hilton Center City for our first stay. We stay uptown for a night many times as a treat for our son. Of all the upscale hotels in Charlotte this is by far the worst. They charged us more for parking in a public lot then I could have paid if I parked on my own. There are no vending machines on the room floors, the room service menu was very limited. Two sandwiches and a dinner salad was over 60 dollars. They charged for everything including internet which is not the norm for uptown Charlotte. It was so bad. We will not stay at this hotel again.”

Aug 14, 2008 by Tamika from Greenville, SC
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The rooms, the TV, the restaurant and the cleanliness.
• No vending machines.

“A+.”

Aug 13, 2008 by J'Mee from Columbia, SC
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[8]

• It was close to entertainment.
• I saw empty soda cans and food in hallways.

“Hilton Center City is a very nice hotel. I will not say it is 4 star materials though after staying at the Intercontinental in Georgia. The staff was very helpful even though we had to wait some time to get our radio changed out because of defective sound system and they said it could only be done by an engineer. We were put in a one bed room even though I requested double beds before we first got there but as soon as this was explained someone from guest services came up and moved us. I will say that I was disappointed to see empty cans and food strewn around the premises. Something I wouldn't expect a four star to let is seen.”

Aug 7, 2008 by Cindy from Sanford, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Overall style, cleanliness, location.
• Lack of amenities-internet, exercise facility, pool/Jacuzzi- expensive parking, price of hotel food.

“Overall, my wife and I were very pleased with the hotel. We were in town looking for a place to live for an upcoming move. The hotel was very clean, in walking distance to all of Uptown and had a light rail station on property. They do not have any workout facilities or pool (YMCA is next door and available at a nominal daily fee). Also, they do not include internet access. It is an additional $10 per day. As expected from a city hotel, parking is limited and expensive and the breakfast buffet was $17.however, it was well stocked and fresh.”

Aug 6, 2008 by Tara from Mount Holly, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Perfect for a quick getaway from home.
• Screaming baby next door. We left a newborn at home to come to a hotel. Ironic we woke up next to one.

“Very nice staff. Extremely clean. Excellent water pressure (very important). Great beds.”

Aug 6, 2008 by Joseph from Holland, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very Convenient to all downtown Facilities and transportation.
• Parking fees were outrageous for any savings on the room.

“Could use an exercise facility and swimming pool that you don't have to pay extra for when other hotels have these amenities and they are free.”

Aug 6, 2008 by Eli from Bellmore, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• Nice all around.
• Construction outside.

“Beautiful room, all updated with plasma TV, great location. Room a little small, but they over delivered on room, under delivered on helpful front desk, when asking about restaurants-no biggie. I would definitely stay there again.”

Aug 5, 2008 by Alicia from Columbia, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Customer service was great and room was wonderful.
• Fees. Had to pay $18 a day for parking.

“Staff was very helpful and provided great customer service. The rooms were nice (very clean). There was a bar and a restaurant at the hotel. The food from the restaurant was great! The beds were pretty comfortable.”

Jul 30, 2008 by Heidi from Charlotte, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very nice, clean, colorful.
• Not enough food options.

“I was only at this hotel for one night. The room and bed were very comfortable. I would stay here again.”

Jul 30, 2008 by Lisa from Tampa, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• The rooms were tastefully appointed.
• They charged for the use of the gym facilities.

“The hotel was nice, although there was construction going on outside and on our floor. The hotel was surrounded by business buildings and not much nightlife close by, however, the staff was very nice as was the hotel. It is more suited for the business traveler, than the couple looking for a romantic weekend getaway-as we were.”

Jul 30, 2008 by Barbara from Jesup, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel is very eloquent and the hotel restaurant was great!
• The air conditioner in the room was not what you'd expect at such a nice hotel.

“The hotel was very pleasing to the eye and provided the luxuries of home.”

Jul 29, 2008 by Robert from Alpharetta, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Room was well done for small space.
• Parking.

“Close to restaurants & bars felt very safe walking.”

Jul 29, 2008 by Richard from Roswell, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Big flat-screen HDTV. Excellent!
• I thought parking was a bit steep, both valet and self.

“Overall, an excellent hotel!”

Jul 29, 2008 by Charles M. from Atlanta, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[6]

• Nice room, nice bed, nice TV, nice bathroom.
• Parking desk security is severely lacking. Roaming gangs late Friday night at garage entry. No guards in sight.

“Nice hotel. Nice restaurant. Nice room. Nice location. But - when returning to the hotel around 11:30 PM Friday night, there were several young punks hanging around the garage entry, but there was no security guard in sight.”

Jul 24, 2008 by Terry from Harrisburg, NC
Overall Rating: 10
Cleanliness:[9] • Staff:[7] • Location:[8]

• Easy check in and location.
• There was an additional charge of $20 for parking.

“Room was great. service was good, parking rate was excessive.”

Jul 19, 2008 by E from Pittsburgh, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• The rooms are newly renovated.
• Parking is expensive.

“This was a great hotel. The rooms look recently renovated with flat screen TV's and the nicest bathroom I've ever seen in a hotel. I'd definitely stay there again, especially for the price.”

Jul 19, 2008 by James from Summerville, SC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• They took care of the problems we had by changing our room.
• 1st room AC did not work, 2nd hot water was warm.

“We had problems but they gave us free breakfast and were very friendly and solved any problems by changing our room.”

Jul 17, 2008 by Shawnta from Columbia, SC
Overall Rating: 5
Cleanliness:[6] • Staff:[4] • Location:[6]

• Flat screen TV.
• Construction was going on.

“The hotel was ok, I would not recommend any one staying until the construction is complete.”

Jul 17, 2008 by Christopher from Greenville, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Everything!
• Paying for parking.

“Over all this was a great hotel.”

Jul 17, 2008 by Haniyyah from Sanford, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Bathroom was awesome!
• Room service was a bit expensive.

“I loved this hotel!”

Jul 16, 2008 by Karla from Flowery Branc, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Nice upgrades!
• I don't like paying for parking! Thin walls.

“If you're paying good $$ to stay somewhere, parking should be provided. It's $18 a night, $25 for valet parking! Walls are also paper thin - woke up by some loud kids in the hallway at 7:00, I left my own kids with a babysitter for peace! Other than that it was a wonderful experience.”

Jul 16, 2008 by Lisa from Columbia, SC
Overall Rating: 5
Cleanliness:[10] • Staff:[5] • Location:[8]

• Good location, well appointed in the main hotel areas.
• Soft beds, rude and unconcerned staff, small rooms.

“I did not sleep well in this hotel. The beds are soft mattresses that sink when you lay on them. With two people this is a tragedy. They were sold out of king size beds, so my husband and I had to sleep on a double bed while our daughter slept on the other double bed. I would not ever choose to stay at this hotel again.”

Jul 15, 2008 by Stacy from Canton, MN
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice location, comfortable beds, screen TV.
• They charged $12 to use the pool/hot tub at the YMCA (a day).

“The hotel is in a nice and safe location by many restaurants. On the down side, everything is an extra charge. To even place a local call to find out about the pool at the YMCA (located in the building) they charged us $1. It cost $12 a day if you want to work out or use the pool/hot tub at the YMCA. Parking was also $18 a day. It was a nice hotel but it seemed like, for the price, some extras should be in the price. If you don't want to work out or don't mind spending the extra money on top of the price of the hotel then this hotel is very nice!”

Jul 10, 2008 by Kelly F. from San Francisco, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Excellent service, well designed and appointed for a Hilton. This was a very different experience than what I expected.
• Not given correct directions - that resulted in a 2 hour delay in returning to the hotel on a not muggy Saturday evening.

“Very comfortable, very stylish, nice appointments, excellent service staff, very well price for property.”

Jul 10, 2008 by B-Bob from Roanoke, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The faucet on the sink was fabulous.
• Dinner in the bar was mediocre.

“It is a wonderful property. Room was very nice.”

Jul 9, 2008 by Ranee from Marietta, GA
Overall Rating: 8
Cleanliness:[10] • Staff:[1] • Location:[10]

• Cleanliness.
• Stand-offish front desk clerks, not helpful to tourists.

“Beautiful hotel. I think that it should mention to potential guests that there are current hotel renovations taking place. Some hotel exits/entrances will not be used during their stay. Other than that it's a beautiful hotel and the front desk clerks should be trained on tourists attractions to some degree. Suggestions to guests would be nice with a friendly personality.”

Jul 8, 2008 by Alycia from Matthews, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[8]

• Rooms/baths.
• No pool for children - closed.

“Great hotel. Great staff, not for families. Kids got bored!”

Jul 8, 2008 by Phil from Simpsonville, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Value for the money! Great King size bed.
• Paying $25 to park my car over night.

“Great location. easy to get to, great room and decor. Loved the flat screen TV in the room.”

Jul 8, 2008 by Don from Brentwood, TN
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location.
• Parking.

“Any traveler should be aware of the very expensive parking rates. I paid $18 for the parking. Sure I could have parked somewhere else, but they have you captive at the front desk.”

Jul 3, 2008 by Ralph from Asheville, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Decor.
• Late night menu did not match reality of offerings.

“I strongly recommend that they update late menu or staff accordingly. I held off eating until late evening expecting to get a full meal as indicated by the menu and all I was able to obtain was a cold sandwich. No other options existed. Went to bed hungry.”

Jul 2, 2008 by Susan from Fort Mill, SC
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• The hotel Staff was the best of all the stay.
• Every little thing outside of about 8 channels on the TV had a surcharge attached. Even music.

“The Hilton is on the higher side, as hotels go. It has been remodeled and all but the only real difference between it and the Holiday Inn down the street was the service of the staff.”

Jul 2, 2008 by Hector from Miami, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Courteous staff well appointed room, quiet, spacious accommodations.
• Nothing.

“Excellent service, impeccably clean and luxurious. Would visit again.”

Jul 2, 2008 by Deborah from Stockbridge, GA
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[9]

• Clean, convenient.
• Numerous maintenance issues with room which I reported during checkout.

“Room was clean and nicely appointed. Very convenient location even with road construction in area. A number of maintenance issues (shower head sprayed from everywhere, shower leaked on to bathroom floor, sink faucet dripped).”