User Reviews for Westin Savannah Harbor Resort

Research User Reviews for Westin Savannah Harbor Resort (1-20 of 192)

• Add Your Own Review »

Jul 6, 2009 by Faith from Marietta,GA
Overall Rating: 9

• Excellent views of historic Savannah.
• Bathrooms need to be updated to match the rest of the rooms.

“Very nice pool area, updated lobby and clean. Comfortable rooms/heavenly beds. Great decor, wonderful large flat screen TV. Bathrooms were a little dated-could use some TLC. Slow check-in process, but we were upgraded to a riverfront corner room without even requesting it, so great customer service.”

Jun 30, 2009 by from Atlanta,GA
Overall Rating: 9

• Great golf course.

“Beautiful view of the Savannah river. The free shuttle across the river to shops and restaurants is easy and fun.”

Jun 3, 2009 by Hollie from Austin,TX
Overall Rating: 5

• Very comfortable beds.
• Location.

“The Westin Harbor Savannah is a lovely hotel, but its location isn't convenient to the historic district at all.”

May 27, 2009 by Christine from Jacksonville,FL
Overall Rating: 10

• Room with river view and balcony was amazing!
• Drilling/repair work early in the morning

“Beautiful hotel! Staff was very friendly and everything was exceptionally clean and comfortable.”

Apr 14, 2009 by Mary from Huntington Beach,CA
Overall Rating: 7

• The hotel was very clean and well kept.

“While the Westin hotel was quite nice, it was very far from the historic district that it was grouped in. We were at the mercy of the ferry to get to and from the mainland. On days that it rained, we were stranded, cold and wet. We were in Savannah to plan our wedding and we were late for many appointments due to having to keep track of when the ferry schedule was running.”

Mar 23, 2009 by Loretta from Orange,TX
Overall Rating: 9

• Clean, comfortable, friendly staff, decor, view and food.
• Would have been more convenient on the other side of river.

“I would recommend this resort. It was a pleasant experience. Beds were very comfortable. Staff was very friendly and helpful.”

Feb 24, 2009 by Diane from Fairlawn,OH
Overall Rating: 5

• The lobby area was extremely attractive.
• The cleaning service was less than expected.

“They obviously spend a lot of money on the initial appearance of the hotel as the main entrance and lobby were filled with art. The rooms on the other hand are no better than that of average 2.5 star hotel. Other than the supposed plush sheets, the furniture was dated and really beginning to show some wear and tear. The cleaning staff never vacuumed and forgot to leave some of the essentials such as soap and coffee cups.”

Jan 7, 2009 by Mike from Blythewood,SC
Overall Rating: 8

• Location was excellent, view was fantastic.
• Service in off season was lacking.

“Best luxury hotel in the area. You are across the river, but a free ferry will take you back and forth twice an hour. Great spa, golf course, bike/rollor blade course, trail bikes too. Its costs a bunch, but worth the money.”

Jan 1, 2009 by Jeff from Coconut Creek,FL
Overall Rating: 10

• Beautiful hotel rooms and beautiful common areas.
• There really wasn't anything we didn't like about this hotel.

“The hotel is a beautiful property. The rooms are great and the beds and bedding are top notch. We had a great time staying there.”

Nov 9, 2008 by Roger. from Birmingham,AL
Overall Rating: 4

• Beautiful lobby.
• Hard beds and average beds.

“Over priced. Not a good value.”

Nov 4, 2008 by Fred
Overall Rating: 9

• Beautiful view and facilities - ferry was pleasurable.
• Ferry only ran till 12:00. Should 2 later rides.

“Great place and staff. Could be a little cleaner for the price but overall an exceptional experience.”

Oct 8, 2008 by SALVATORE
Overall Rating: 10

• Staff and accommodations were top notch.

“It really was a great time. I'd go back in a minute. What a beautiful historic city.”

Oct 7, 2008 by Tim
Overall Rating: 9

• Quiet, great view of waterfront, enjoyed amenities.

“The hotel has a great view of the waterfront. Rooms are well furnished and have good views as well. Riverfront is a quick shuttle ride away.”

Jul 31, 2008 by Kathy from Manassas, VA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• The location the staffs attentiveness.
• We had asked for a new comforter and this was not replaced, it could have been a language barrier issue though.

“Great location with free ferry rides across the river to the historic district of Savannah. Nice clean rooms with very comfortable beds and nice bathroom amenities.”

Jul 30, 2008 by Kaylen from Jacksonville, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• The bed and bedding were very comfortable.
• Not being able to take own drinks and food to pool.

“The overall experience was nice. The staff was friendly. I called ahead to ask for an early check in and was advised to come to the front desk to see if the room was ready. Upon arrival I was advised that the room was not ready, but the staff took my cell # and said they would call shortly and get our room ready. I never received a phone call and was not able to check in for 4 hours after initial contact with check in staff.”

Jul 10, 2008 by Carolyn from Duluth, GA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Very friendly staff and always willing to accommodate any request.
• You could hear hallway noise inside the room.

“The Westin on Hutchinson Island was a pleasure to visit. The service/accommodations was more than met our expectations and we will return.”

Jun 6, 2008 by D from Tallahassee, FL
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• They had a ferry that transported us to River Street. This made getting around very easy.
• The view on the back side of the resort isn't the greatest.

“Great resort. We just love the "heavenly" touches that the Westin provides.”

Jun 5, 2008 by Tiffany from Atlanta, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[6] • Location:[9]

• Wasting, I didn't expect anything less.
• The $20 other daily fee they charge for internet and other amenities that are not optional.

“They charge $20 daily for amenities that you can not opt out of.”

Jun 5, 2008 by Ali from Richmond, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location was great.
• Our room was a little shabby.

“The hotel thought we had a dog with us (no idea where they got that from) and were out of king rooms. When we got to the room, I was surprised to find that the furniture was slightly shabby (worn legs, faded fabric, etc.). The A/C never was very cold though we spent so little time in our room that it didn't matter much. The beds and pillows were very comfortable and we slept well. The common areas of the hotel are beautiful and Sunday brunch was incredible.”

Jun 3, 2008 by Tawanya from Charlotte, NC
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[10]

• Location, cleanliness, friendliness of gift shop salesperson.
• They never gave us the complimentary bottle of champagne they promised for our anniversary on 5/30/98.

“This is a great location. I was expecting more food variety. The room had a mini bar that charged $2.50 for 1 candy bar. Other than the food, I would definitely consider staying here again.”

Jun 3, 2008 by Rita from Oshkosh, WI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Beautiful hotel & location.
• Carts & garbage left in hallway.

“My husband & I very much enjoyed the hotel location & our room. We were on the 4th floor next to a suite which a wedding party was staying in. Many times, hotel staff would leave carts & garbage in the hallway outside our room. Not very appealing. Liked the ferry trip across the river.”

Jun 2, 2008 by Francena from Greenville, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• We loved the Jazz Brunch on Sunday morning. It would be nice if it were held on Saturday a.m. also.
• They did not get the payment information correct. It was a gift so I ended up paying for the brunch and my daughter reimbursed me.

“We enjoyed the hotel and would consider going back again.”

May 30, 2008 by B from Swainsboro, GA
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[9]

• The ferry which takes hotel guest to the other side of the river.
• They did not have rooms ready for many guests at check in time.

“I enjoyed my stay and look forward to visiting this same hotel again in the future.”

May 28, 2008 by Geoff from Indian Wells, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[9]

• Great location on the Savannah River.
• Across river from Savannah. $20 resort charge not mentioned until checkout. Hotel entrance/lobby poorly designed.

“Hotel was packed, service was strained. Otherwise a pleasant family resort with a lot of children and pets wandering about. Facilities for spa, tennis, and pool were excellent. Evening activities lent to resort atmosphere. Good place to stay if you want to go to resort, but there are better properties if you want to tour Savannah.”

May 26, 2008 by Lori from Deltona, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was amazing, right on the river & close to all the sites!
• I loved everything about it!

“This hotel/resort was amazing! Very romantic views of the river and all the lights at night! We spent most of our time peering out the window just watching all the activity!”

May 5, 2008 by Elizabeth from Santa Barbara, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[4] • Location:[10]

• Spa and pool were great.
• No housekeeping until 9:00 pm, when we called.

“Great location. Great ferry to city and great spa. Hotel needs a facelift and increased maintenance to common areas. Service in hotel needs improvement. Price was amazing!”

May 5, 2008 by Kelly from Gainesville, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Luxury amenities.
• Extra daily resort fee, no vending machines.

“A hotel suited for your more well off occupants, everything offered cost extra, not tailored to your average vacationer. No vending machines, replaced with a stocked mini fridge in the room at triple prices (2.75 for a canned soda) Very nice lobby/pool/outside view, actual rooms were very average, nothing resort about them other than the mattress. Maybe nice for a golfer or convention perhaps.”

May 3, 2008 by Marie from Cumming, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff were incredibly helpful, the hotel was lovely.
• Hidden resort fee of $20.00.

“The hotel is beautiful but I wouldn't recommend it for families with children under 12. Not much for them to do.”

Apr 30, 2008 by Mary J. from Charlotte, NC
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[9]

• The bed.
• Dust.

“Great location, ferry to the river was great, didn't dine there, room had some dust gobs, overall great place.”

Apr 29, 2008 by Jackie from Newnan, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I loved the outdoor, relaxing, social areas!

“The hotel was outstanding from registration to checkout! I would stay here again anytime & would highly recommend this facility to anyone! The location was perfect! The beds were so comfortable! The outside areas are designed perfectly for either a romantic evening for two or a casual; get to know your group, relaxing area!”

Apr 23, 2008 by Shelly from North Augusta, SC
Overall Rating: 4
Cleanliness:[9] • Staff:[3] • Location:[4]

• The bed was comfortable.
• Our check in process. I wasn't given a key to the fridge & had to wait 40+ mins. for one to be brought to me after I requested.

“The room had a nice appearance and the bed was comfortable but I was disappointed with the service of the hotel from our arrival to the hotel, poor valet/car organization, to the check in at the counter and not being given a key to our refrigerator and then having to wait at least 40 minutes for someone to bring it to us after I requested it.”

Apr 22, 2008 by Cindy from Titusville, FL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• The staff was incredible views of Savannah River were great.
• Absolutely nothing.

“I travel frequently for pleasure rarely do I find such incredible staff every one was pleasant and helpful.”

Apr 18, 2008 by Ryan from Hickory, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• The front desk staff was awesome.
• The restaurant staff was rude and seemed put out to serve us.

“The hotel was very nice. The front desk staff and bell service was outstanding. We enjoyed our stay and with the plethora of restaurants across the river (an easy free ferry ride) the rude staff at the restaurant was easily overcome.”

Apr 16, 2008 by Shane from Wurtsboro, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Clean and easy to move around.
• Only one hot tub and kids were in there all the time.

“The hotel was clean, relaxing and had a beautiful view of the river. Ferry service was convenient and non-stop.”

Apr 16, 2008 by Liz from Bell Gardens, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice view.
• The ferry wasn't working on the last day.

“This is an upscale hotel that is right by the river. A complimentary ferry will take you across the river right into the River St. area of Savannah. Lots of activities to unwind here at night.”

Apr 15, 2008 by Julia from Gainesville, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[6]

• Clean, comfortable and quiet.
• Additional fees not indicated until check-in, sand flies were so bad the pool (and any outdoor sitting) was unpleasant to use.

“Caution should be given to sand fly "season" since any outdoor activities were extremely unpleasant. Not much to actually do at the hotel but the water taxi was convenient and our view of the golf course was beautiful.”

Apr 15, 2008 by William from Haslett, MI
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Very convenient location with a beautiful pool area overlooking the river.
• Additional charges were charged for resort fee. They did reverse the charges when we complained.

“Beautiful hotel located directly on the river with access to old historic Savannah via a complimentary ferry ride across the river.”

Apr 13, 2008 by Tony from Akron, OH
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[8]

• It was clean, well appointed, and reasonably convenient to historic district in Savannah.
• It was not user friendly. Staff was cold. There was a $20 service fee per day.

“This was a golf and tennis resort. It was very nice, but it would have been better if they had some accommodation for the common sightseer such as we were. Service charge of $20 per day was for golf and tennis services and other that we did not use. Also, a man carried bags from the car to the door and another from the door to the room. Both had to be tipped. When I tried to use a luggage rack, I was told those were only for the staff. There things took away from the pleasures we should have had from such a lovely place. On the positive side. The water taxi to Historic Savannah was convenient.”

Apr 11, 2008 by Maryjane from Decatur, GA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Room service, room, pool and its surroundings.
• Hated having my cosmopolitan in a plastic glass by the pool. They should have something a little more attractive to serve it in.

“Hotel was described as a resort and it was in a good minimalist kind of way. The pool and surround was very nice. I loved that we could have room service. The food offered in the lounge was a bit limited, and that's ok but wish they had offered a simple salad. Some of the offerings were not as well presented as they could have been i.e. free golf balls to hit, gym available in nearby bldg. It was listed but took me a few days to figure it all out.”

Apr 7, 2008 by Jack from Davie, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Very upscale resort for the money.

“Upscale well-maintained resort hotel with all the expected amenities. The free ferry across the river to the Savannah historic district was very pleasant, fast, and convenient.”

Apr 2, 2008 by Nathan from Atlanta, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Individual gas fireplaces were a nice touch at outside sitting areas by the pool.
• Additional $17 resort fee billed to my credit card before checkout.

“Thoroughly enjoyed our stay at the Westin. Short ferry ride across the river to town (left every 20 minutes) took only 90 seconds. Very convenient. Avoided limited/expensive parking in historic district. Free parking at hotel. Fire pit, hammocks, and Jacuzzi by pool were very nice. Wonderful property. Very elegant/contemporary public spaces. Room very comfortable. Heavenly bed. Restaurants at hotel very expensive.”

Mar 26, 2008 by Yvonne from Dublin, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean and comfortable beds.
• Nothing.

“I always love staying at Westin. Everything is always what I expect, and they have great coffee in the rooms. Thank you.”

Mar 26, 2008 by Derriel from Savannah, GA
Overall Rating: 1
Cleanliness:[7] • Staff:[3] • Location:[7]

• The view.

“Too pricey, have had a lot better stay at nicer resorts for less money.”

Mar 25, 2008 by Robert from Port Glasgow GB
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Sea views.
• No breakfast.

“First class but could supply breakfast at the prices charged.”

May 10, 2007 by Linda from Brunswick, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The whole package from the rooms to the food.
• Nothing.

“We had wanted a room with a balcony facing the river, but they had a golfers playing that weekend. We had a wonderful, relaxing weekend. We loved it so much that we will be going back again.”

0 of 1 people found this review helpful.

Apr 19, 2007 by Carolyn from Marietta, GA
Overall Rating: 1
Cleanliness:[6] • Staff:[2] • Location:[10]

• The view of the river.
• Rude staff. Kills on room ceiling. Mold in bath.

“I will never return to this hotel. I paid a high price for a hotel that was of equal quality as a less expensive holiday inn. If I wanted holiday inn, I would have gone to the holiday inn. The view of the river was great, but not worth the price. There was kills on over half the ceiling and at the top of the walls. Water marks in the ceiling corners. There was mold in the bathroom tile. Bed ruffle was torn with holes at the seams. The staff is rude and basically tells you to live with it because there are no refunds. Never again will I stay at this Westin. I will be returning to the area in two weeks but, I will to stay there!”

0 of 1 people found this review helpful.

Apr 14, 2007 by Step from SC
Overall Rating: 5
Cleanliness:[3] • Staff:[10] • Location:[9]

• Staff friendliness.
• Dirty, small rooms.

“I wanted my savannah experience to be awesome. I was excited about visiting savannah for the 1st time. But, I was disappointed with western¿s accommodations, although the staff was great and very helpful. The accommodations were low rate. The rooms were very small and not very clean. The heavenly bed down comforters had stains on them. The shower was dirty and I wasn't impressing with the supposedly 4 star hotels. I expected much more from a hotel of this caliber. I wouldn't recommend this hotel to anyone. Although the ferry service was fun and easily accessible. Westin needs to renovate and get it together because for the price you want more luxury.”

Apr 2, 2007 by Ginny from Provincetown, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was divine!
• The food in the lounge is limited and very expensive. As well as the dining room although gorgeous.

“We had a marvelous stay at the west in. The location was convenient and the 90 second ferry to the river walk was fun and free. The view of the savannah river from our balcony was exquisite and very romantic. We loved our time and we treasured the staff when were so very accomadating. The best resort we have stayed at!”

1 of 1 people found this review helpful.

Mar 14, 2007 by Donna from Luverne, AL
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• The grounds and decor inside were beautiful.
• The air conditioner did not work and other people were also complaining.

“The room is very nice and with the view of the river this room would have been well worth the money. The air did not work and the room was hot other people were complaining when we checked in. At night the heat turned on and it smelt like it was burning. The room was also very loud. You could not sleep because the hallways were so loud.”

1 of 1 people found this review helpful.

Mar 7, 2007 by William from Columbia, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Ferry boat service.
• bar prices were excessive/

“Very comfortable. Professional staff who provided excellent service.”

1 of 1 people found this review helpful.