User Reviews for Westin Savannah Harbor Resort

Research User Reviews for Westin Savannah Harbor Resort (21-40 of 179)

• Add Your Own Review »

Apr 16, 2008 by Shane from Wurtsboro, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Clean and easy to move around.
• Only one hot tub and kids were in there all the time.

“The hotel was clean, relaxing and had a beautiful view of the river. Ferry service was convenient and non-stop.”

Apr 16, 2008 by Liz from Bell Gardens, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice view.
• The ferry wasn't working on the last day.

“This is an upscale hotel that is right by the river. A complimentary ferry will take you across the river right into the River St. area of Savannah. Lots of activities to unwind here at night.”

Apr 15, 2008 by Julia from Gainesville, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[6]

• Clean, comfortable and quiet.
• Additional fees not indicated until check-in, sand flies were so bad the pool (and any outdoor sitting) was unpleasant to use.

“Caution should be given to sand fly "season" since any outdoor activities were extremely unpleasant. Not much to actually do at the hotel but the water taxi was convenient and our view of the golf course was beautiful.”

Apr 15, 2008 by William from Haslett, MI
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Very convenient location with a beautiful pool area overlooking the river.
• Additional charges were charged for resort fee. They did reverse the charges when we complained.

“Beautiful hotel located directly on the river with access to old historic Savannah via a complimentary ferry ride across the river.”

Apr 13, 2008 by Tony from Akron, OH
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[8]

• It was clean, well appointed, and reasonably convenient to historic district in Savannah.
• It was not user friendly. Staff was cold. There was a $20 service fee per day.

“This was a golf and tennis resort. It was very nice, but it would have been better if they had some accommodation for the common sightseer such as we were. Service charge of $20 per day was for golf and tennis services and other that we did not use. Also, a man carried bags from the car to the door and another from the door to the room. Both had to be tipped. When I tried to use a luggage rack, I was told those were only for the staff. There things took away from the pleasures we should have had from such a lovely place. On the positive side. The water taxi to Historic Savannah was convenient.”

Apr 11, 2008 by Maryjane from Decatur, GA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Room service, room, pool and its surroundings.
• Hated having my cosmopolitan in a plastic glass by the pool. They should have something a little more attractive to serve it in.

“Hotel was described as a resort and it was in a good minimalist kind of way. The pool and surround was very nice. I loved that we could have room service. The food offered in the lounge was a bit limited, and that's ok but wish they had offered a simple salad. Some of the offerings were not as well presented as they could have been i.e. free golf balls to hit, gym available in nearby bldg. It was listed but took me a few days to figure it all out.”

Apr 7, 2008 by Jack from Davie, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Very upscale resort for the money.

“Upscale well-maintained resort hotel with all the expected amenities. The free ferry across the river to the Savannah historic district was very pleasant, fast, and convenient.”

Apr 2, 2008 by Nathan from Atlanta, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Individual gas fireplaces were a nice touch at outside sitting areas by the pool.
• Additional $17 resort fee billed to my credit card before checkout.

“Thoroughly enjoyed our stay at the Westin. Short ferry ride across the river to town (left every 20 minutes) took only 90 seconds. Very convenient. Avoided limited/expensive parking in historic district. Free parking at hotel. Fire pit, hammocks, and Jacuzzi by pool were very nice. Wonderful property. Very elegant/contemporary public spaces. Room very comfortable. Heavenly bed. Restaurants at hotel very expensive.”

Mar 26, 2008 by Yvonne from Dublin, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean and comfortable beds.
• Nothing.

“I always love staying at Westin. Everything is always what I expect, and they have great coffee in the rooms. Thank you.”

Mar 26, 2008 by Derriel from Savannah, GA
Overall Rating: 1
Cleanliness:[7] • Staff:[3] • Location:[7]

• The view.

“Too pricey, have had a lot better stay at nicer resorts for less money.”

Mar 25, 2008 by Robert from Port Glasgow GB
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Sea views.
• No breakfast.

“First class but could supply breakfast at the prices charged.”

May 10, 2007 by Linda from Brunswick, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The whole package from the rooms to the food.
• Nothing.

“We had wanted a room with a balcony facing the river, but they had a golfers playing that weekend. We had a wonderful, relaxing weekend. We loved it so much that we will be going back again.”

0 of 1 people found this review helpful.

Apr 19, 2007 by Carolyn from Marietta, GA
Overall Rating: 1
Cleanliness:[6] • Staff:[2] • Location:[10]

• The view of the river.
• Rude staff. Kills on room ceiling. Mold in bath.

“I will never return to this hotel. I paid a high price for a hotel that was of equal quality as a less expensive holiday inn. If I wanted holiday inn, I would have gone to the holiday inn. The view of the river was great, but not worth the price. There was kills on over half the ceiling and at the top of the walls. Water marks in the ceiling corners. There was mold in the bathroom tile. Bed ruffle was torn with holes at the seams. The staff is rude and basically tells you to live with it because there are no refunds. Never again will I stay at this Westin. I will be returning to the area in two weeks but, I will to stay there!”

0 of 1 people found this review helpful.

Apr 14, 2007 by Step from SC
Overall Rating: 5
Cleanliness:[3] • Staff:[10] • Location:[9]

• Staff friendliness.
• Dirty, small rooms.

“I wanted my savannah experience to be awesome. I was excited about visiting savannah for the 1st time. But, I was disappointed with western¿s accommodations, although the staff was great and very helpful. The accommodations were low rate. The rooms were very small and not very clean. The heavenly bed down comforters had stains on them. The shower was dirty and I wasn't impressing with the supposedly 4 star hotels. I expected much more from a hotel of this caliber. I wouldn't recommend this hotel to anyone. Although the ferry service was fun and easily accessible. Westin needs to renovate and get it together because for the price you want more luxury.”

Apr 2, 2007 by Ginny from Provincetown, MA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The hotel was divine!
• The food in the lounge is limited and very expensive. As well as the dining room although gorgeous.

“We had a marvelous stay at the west in. The location was convenient and the 90 second ferry to the river walk was fun and free. The view of the savannah river from our balcony was exquisite and very romantic. We loved our time and we treasured the staff when were so very accomadating. The best resort we have stayed at!”

1 of 1 people found this review helpful.

Mar 14, 2007 by Donna from Luverne, AL
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[10]

• The grounds and decor inside were beautiful.
• The air conditioner did not work and other people were also complaining.

“The room is very nice and with the view of the river this room would have been well worth the money. The air did not work and the room was hot other people were complaining when we checked in. At night the heat turned on and it smelt like it was burning. The room was also very loud. You could not sleep because the hallways were so loud.”

1 of 1 people found this review helpful.

Mar 7, 2007 by William from Columbia, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Ferry boat service.
• bar prices were excessive/

“Very comfortable. Professional staff who provided excellent service.”

1 of 1 people found this review helpful.

Mar 1, 2007 by Jeff from Hendersonville, NC
Overall Rating: 5
Cleanliness:[7] • Staff:[4] • Location:[7]

• View of the river and the ferry boat.
• The lady that checked us in left us a couple of times to go talk to the other employee. Obviously the ladies checking in before us were more important.

“Definitely over-rated.”

1 of 1 people found this review helpful.

Dec 29, 2006 by Joyce from Athens, GA
Overall Rating: 6
Cleanliness:[9] • Staff:[9] • Location:[7]

• The decorations were wonderful, staff very helpful.
• Carpet frayed, maid service spotty.

“Beautiful but deteriorating facility. Isolated but safe location. Great staff, beautiful Christmas decorations. Frayed hall carpet, small rooms for a 4 star resort. Westin can and has done much better elsewhere.”

1 of 1 people found this review helpful.

Dec 21, 2006 by Ms. J. from Lawrenceville, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location on the river was great.
• Beds weren't as heavenly as some of the other Westin beds.

“Modern, beautiful, clean. Rooms not very large, but okay. Surprised by the resort fee.”

1 of 1 people found this review helpful.

Dec 11, 2006 by Joyce from Athens, GA
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[8]

• Some strange things happened but the staff took care of it quickly and courteously.
• The rooms are smaller than a 4 star resort usually has.

“The rooms are small but well appointed. The Christmas decorations are fabulous, and the gingerbread village was wonderful. The spa is very nice.”

1 of 1 people found this review helpful.

Jun 1, 2006 by Joshua from Ladson, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very nice.
• Nothing.

“The hotel was great. There isn't a snowball's chance in hell that I will ever use again. ”

2 of 6 people found this review helpful.

Apr 18, 2006 by Mark from Atlanta, GA
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[1]

• The uncleanliness of the facility.

“The facility was very dirty. Our room was never cleaned from the night before. All the amenities that were suppose to be included in my room were not there, nor were any of our dinner reservations made. The staff was rude and unapologetic. I will never stay here again!!”

2 of 3 people found this review helpful.

Mar 16, 2006 by Pam from Flowery Branch, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very attentive and friendly. Were on our honeymoon. Very pleasant say!
• Wanted to stay another night. Increased price to regular rate. We went to another hotel.

“Ernest in valet parking area most helpful and responsive. Room's view was great!! River front room. Room was very clean and comfortable. Hotel Staff was friendly and accommodating. Only negative is as above. We would have stayed another night there but did not want to pay the increased rate on a weekday. Hotel was not full. Realize this info came from front desk who was only doing what she was told. Hopefully, this issue can be resolved with future patrons.”

2 of 3 people found this review helpful.

Feb 28, 2006 by Jerry from Bluffton, SC
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great location on the river.
• Poor room maintenance.

“Beautiful hotel and great location. We were staying there to attend the boat show which was taking place in the Convention Center and the docks adjoining the hotel. I was disappointed in the fact that there were burned out light bulbs in our room. Not what one would expect for over $200 per night.”

2 of 2 people found this review helpful.

Dec 18, 2005 by Debbie from Iron City, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• The hotel accommodations were very comfortable.
• Not located for convenience of my travel.

“The hotel staff were very helpful and serving. It was extremely clean and comfortable. The entertainment was nice (the fireworks display).”

2 of 3 people found this review helpful.

Dec 1, 2005 by David from Kennesaw, GA
Overall Rating: 6
Cleanliness:[9] • Staff:[6] • Location:[7]

• Nice looking hotel with nice rooms.
• Very expensive, concierge messed up delivery to the room.

“Hotel is very nice, but not as convenient as others to the city. Food and all else is very expensive and not worth the money. Had ordered champagne for the room upon our arrival which they said would be there. Never made it to our room, they said they had forgotten. For a resort hotel, this is not one of the better ones I have been to.”

2 of 2 people found this review helpful.

Nov 30, 2005 by Todd from Murfreesboro, TN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The entire stay was awesome, they treated us like royalty.
• That I had to leave so soon.

“Clean, beautiful, wonderful, excellent. The staff, the food, the view, the location were all exceptional, I can't wait to go back again. It was the best trip we've ever been on.”

2 of 2 people found this review helpful.

Nov 29, 2005 by Doug from Sylvania, OH
Overall Rating: 7
Cleanliness:[9] • Staff:[3] • Location:[9]

• The view or the river was excellent.
• All the employees and services were excellent with the exception of a girl on the front desk named Marimelle, she bordered on being rude.

“The hotel was beautiful, well maintained and exceptionally clean. The lobby and grounds were well manicured. The views were exceptional.”

Nov 24, 2005 by Elizabeth C. from Jacksonville, FL
Overall Rating: 6
Cleanliness:[3] • Staff:[5] • Location:[7]

• It had a nice lobby and was close to the historic district.
• There were roaches in the rooms.

“The location is close to the historic district but you have to take a ferry to get across the river. The ferry stops crossing at 10 pm and the cab ride back is around $20 dollars. The hotel appeared clean but then we had a roach in our room (on the 10th floor). There is also a $16 dollar resort fee at time of check out. Overall I would not recommend this hotel to anyone.”

Nov 18, 2005 by Cheryl from Largo, FL
Overall Rating: 7
Cleanliness:[4] • Staff:[6] • Location:[7]

• Heavenly bed, and being right next door to the convention center.
• We arrived and were checked into a room that had not been cleaned from the night before.

“The hotel for the most part was very nice. We were disappointed in our initial night because the room was dirty with the bed linens on the floor, etc. We waited for 45 minutes for housekeeping to arrive, we also requested a 2nd robe which never came --even though we were told they would bring it up. All in all though, we enjoyed our stay, we loved sitting outside and listening to the music. Wait staff seemed most helpful.”

Nov 17, 2005 by Gregory from Merritt Island, FL
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[8]

• Beautiful property, well maintained.
• N/A

“My only disappointment was that the hotel charged me an extra $15 per night amount for "facility charges", which included things like tennis and the golf range. I didn't expect this extra "mandatory charge" and I didn't have time to use these facilities.”

1 of 2 people found this review helpful.

Nov 16, 2005 by Tammy from Lake City, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• The location was great and the views were spectacular.
• The fees for valet parking.

“My mother and I took a trip to Savannah and had the pleasure of staying in the Westin for the weekend. I probably would not of stayed here since the hotel is a bit pricey. We chose to use valet the first day but changed our minds about using them the second day due to the 15.00 a day fee. It was just as easy to drop off luggage at door and park your car personally. The views were fantastic, we were on the 6th floor overlooking the golf course. I imagine the view overlooking the Savannah Harbor was even more breathtaking, maybe next time we'll try that view. I will definitely be staying here again if I can get the same deal, except next time I'm bringing my hubby.”

Nov 16, 2005 by Curt from Greensboro, NC
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Great place to stay.
• Nothing.

“Total experience was excellent.”

Nov 13, 2005 by Lillian from Decatur, GA
Overall Rating: 8
Cleanliness:[10] • Staff:[5] • Location:[9]

• Front desk staff very accommodating and friendly.
• Concierge staff and lounge staff snotty.

“The reservation was overlooking the golf course, but when we arrived before check-in, he room was not ready. We decided to take the free water ferry into Savannah, and the desk clerk found me to tell me she had a room with a view of the city. It was on the top floor, and it was amazing both at night and during the day. Such a beautiful place to stay. We were more interested in crossing the river and walking around the city, but we should have stayed another night. The resort had hammocks by the pool and beautiful grounds. I even saw croquet sets for playing in the grass. You can even walk down onto the dock to be really close to the water.”

Nov 12, 2005 by Chris from Alpharetta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I love the location and view.
• There was nothing I didn't like.

“A great place for a romantic night. The Staff takes great care of you. You can take the water taxi over to Savannah Riverfront anytime. You get a great view and the beds are the best. It's first class all the way.”

Nov 9, 2005 by Joyce from Jacksonville, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location and the friendliness of the entire staff
• Everything was very nice. The only thing I would change is the location of the work out facility.

“This was our first visit to this hotel and we really enjoyed our stay. The hotel was perfectly located as we did not move our car once after we arrived. The entire staff was very helpful and the room was more than we expected. My only change would be to have the work out facility located in the hotel. Easily accessible for late night or early morning work outs.”

Nov 7, 2005 by Jeff &. from Roswell, GA
Overall Rating: 6
Cleanliness:[6] • Staff:[7] • Location:[10]

• Landscaping.
• We got a smoking room after requesting nonsmoking allergies & a 6 month baby.

“Great location, fun ride across the river to downtown. However, they consider nonsmoking to be a suggestion not an important request.”

Nov 5, 2005 by Ed from Woodstock, GA
Overall Rating: 4
Cleanliness:[5] • Staff:[5] • Location:[9]

• Location and river shuttle.
• Room not up to standards for the price.

“Billing surprises, and an billing for something I did not use, was not a happy experience. Problem was subsequently resolved with corporate, as on site management would not respond to many calls and messages.”

1 of 1 people found this review helpful.

Nov 3, 2005 by Barbara from St. Petersburg, FL
Overall Rating: 4
Cleanliness:[10] • Staff:[10] • Location:[9]

• Helpful staff, nice rooms.
• Unexpected charges added.

“The hotel was fine, but they charged an amenities fee, used or not that was over and above what we paid to you. I don't remember any mention of having to pay more than what we'd agreed to online.”

Nov 2, 2005 by Kris from Jacksonville, FL
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Beautiful golf course and grounds.
• The service and cleanliness has declined since our last stay there 4 years ago.

“The design and layout of this hotel are beautiful. It is a newer property with a nice golf course located across the river from Savannah's Historic district. The staff could have been nicer. The front desk clerk stated that there would be a $20 up charge to have a room on the river side. The room was not cleaned well, coffee was spilled on the vanity, towels had stains on them, hair was present on the bathroom floor. The beds were very comfortable. Overall rating B.”

Oct 26, 2005 by Scott from Mcdonough, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very nice place to visit. Far nicer than most places in Savannah.
• Does not apply.

“This hotel is fabulous. Being situated across the river from River Street, the view was fantastic. We were treated with great care and the room was very clean and comfortable. I would recommend the Westin to anyone.”

Oct 21, 2005 by Peggy from Greenville, SC
Overall Rating: 8
Cleanliness:[10] • Staff:[7] • Location:[10]

• Loved the view over the harbor and the city. The hotel itself was beautiful with convenient access to the city.
• A small thing, but annoying, was the person delivering the newspapers early in the morning let them drop to the floor making a loud noise.

“The hotel was lovely and the view from our room was spectacular, however, I do believe the hotel has some kinks to work out. I did like the feeling of being at a resort, but with easy access to the city of Savannah.”

Oct 19, 2005 by David from Kennewick, WA
Overall Rating: 10
Staff:[10] • Location:[10]

• A beautiful room in a beautiful location.
• Absolutely nothing.

“The Westin Savannah Harbor is about as perfect as one could wish. The staff goes out of their way to greet you, the rooms are beautiful, ferry ride to historic Savannah. This is about as five star as a hotel can get.”

Oct 19, 2005 by Hal from Viera, FL
Overall Rating: 4
Cleanliness:[8] • Staff:[9] • Location:[3]

• Friendly staff.
• Inconvenient location across river.

“Beautiful hotel. Few services after 10 PM other than room service. Beds are uncomfortably soft. Thread count of sheets 250 is very low, sheets are scratchy, for a hotel that is supposed to be a high end resort. Ritz Carlton has them beat by a mile. River Ferry is very inconvenient if you plan on going to downtown multiple times. It is free however. Next time we'll try the Hyatt right in downtown.”

Oct 19, 2005 by Herman from Louisburg, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Overlooks Charleston harbor.
• Requires ferry or taxi to get to savannah.

“Overall a very good experience. The hotel and staff are above average. The beds are wonderful..”

Oct 17, 2005 by Kathy from Fond Du Lac, WI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• Very comfortable beds.
• Would have preferred to be on the Riverfront, not across from it. had to take a water taxi several times.

“Very nice and comfortable. Nice view of the Riverfront from the patio.”

Oct 13, 2005 by Ben from Augusta, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The most comfortable hotel bed we've ever slept in.
• There weren't any vending machines.

“Everything was wonderful. The staff was very helpful and knowledgeable about the area. All public areas were very clean and tidy. The best surprise was the true to name and heavenly bed.”

Oct 12, 2005 by Mark from San Rafael, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was very helpful in making sure we understood everything.
• The main dining room for breakfast was a disaster. Waiting to be seated, when tables were available. Finally poor service from the wait person.

“Great spot, room very comfortable. Dining room needs to make guests feel more pampered for the prices that they charge.”

Oct 12, 2005 by Tom from Melbourne, FL
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• Nice location, beautiful decorations, friendly staff.
• Construction limited the bar to upstairs and service was a bit slow up there.

“No complaints. Had a great time.”