User Reviews for Baymont Inn and Suites Cleveland-Mayfield Heights

Research User Reviews for Baymont Inn and Suites Cleveland-Mayfield Heights (1-20 of 71)

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Oct 21, 2008 by Cynthia
Overall Rating: 8

• Convenience.
• Dusty baseboards.

“Located off the highway, close to shopping and dining. Has a nice breakfast.”

Sep 24, 2008 by Carol
Overall Rating: 1

• Location.
• Not maintained.

“The hotel was not maintained. They were out of bananas (fruit) and juice at the breakfast and weren't expecting a delivery for several days.”

Aug 18, 2008 by Norm from Trumansburg, NY
Overall Rating: 7
Cleanliness:[5] • Staff:[7] • Location:[7]

• Price was a positive.
• Carpet is very old in room and the alarm clock was unable to be set.

“Location was good. Some elements are in need of updating, particularly the room carpet which was stained and quite old. It was disconcerting that the alarm clock could not be set and then the office failed to provide the requested wake-up call.”

May 28, 2008 by Mary from Charleston, WV
Overall Rating: 5
Cleanliness:[4] • Staff:[7] • Location:[8]

• Free breakfast.
• Horrible beds, run down rooms, carpet stained, whole hotel stunk.

“Disgusting rooms, worst beds we've ever slept in, go somewhere else!”

May 28, 2008 by Jodi from Louisville, OH
Overall Rating: 3
Cleanliness:[1] • Staff:[9] • Location:[4]

• Staff was nice.
• 2 towels in our room - not enough! Elevator smelled like vomit!

“Dirty, run down, lobby & elevator stunk like someone puked - washer & dryer takes change but no change machine - no water pressure in shower - gave 2 towels only - bathroom gross! Breakfast & staff were the only plus!”

May 23, 2008 by Alfred from Reston, VA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[6]

• Nothing specific worth mentioning.
• To get internet service required me to sit in hallway.

“Quality of amenities (including breakfast) has declined over past 2-4 years. Old prices on previous stays were reasonable, but the price paid this past weekend was excessive, given the decline.”

Dec 15, 2007 by Stacy from Pickerington, OH
Overall Rating: 6
Cleanliness:[6] • Staff:[6] • Location:[9]

• Good location and nice staff.
• Everything else.

“This is the hotel that time forgot. Desperately needs updated. Smells of smoke everywhere. I only spent one night, so tolerable, but I can't imagine staying there more than a day or two.”

Oct 25, 2007 by Amy from Carmel, IN
Overall Rating: 3
Cleanliness:[2] • Staff:[6] • Location:[7]

• Location.
• The room was dirty and need of repairs (water damage apparent, cigarette buts in hallway).

“I would not recommend this hotel to others, as it is not in keeping with the quality of other Baymont inns. Our room was dirty and desperately in need of remodeling/repairs. The hallways and elevator were also filthy. The hotel staff was adequate and the location was very good.”

Sep 27, 2007 by Sue from Demotte, IN
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• It was close to hillcrest hospital.
• Over-rated as a 2 1/2 star hotel.

“No extra amenities--nothing. No spa. No pool. Exercise room was closed and locked. Only two towels in the bathroom. No fire equipment in the hotel - a sign was posted!”

Sep 26, 2007 by Kathie from Bayonne, NJ
Overall Rating: 4
Cleanliness:[4] • Staff:[6] • Location:[8]

• Convenience and price.
• The room is in serious need of cleaning and rehab.

“The general appearance is neat and clean, however it has passed it's prime. The fire alarm was not working, and upon closer inspection the room had thick dust on a section of one of the walls, the carpet was stained in many places, a light bulb was burned out, the counter facing was falling off, the elevator is amazingly slow and the alarm clock was unplugged. The bathroom floor was dirty when I arrived. I had to clean the coffee maker and pot myself and it took a half hour to do it. The bed is very comfortable. The tub is so small that the shower curtain is in the way and I could hear people walking above me. I stayed for 3 nights and my room was not cleaned until the last night. Even the free paper was placed in front of the wrong door. All in this entire hotel gives an inconsistent performance. My first stay was much better a month earlier.”

Aug 13, 2007 by John from Collinsville, IL
Overall Rating: 3
Cleanliness:[2] • Staff:[6] • Location:[8]

• Location was fine but entrance to hotel was in construction. It took time to get into hotel. Construction should be criteria in making reservations.
• Hotel needed updating. Chair was stained and overall feel was it required cleaning and updating.

“Fair hotel. Price quoted was too high for this older hotel. Did not have adequate quarters for senior handicapped personnel.”

Aug 3, 2007 by Karen from Grand Rapids, MI
Overall Rating: 3
Cleanliness:[3] • Staff:[1] • Location:[5]

• Near hospital.
• Ugly decor, not clean, lazy employees.

“Not impressed at all! We have stayed in many Baymont Inn's and have never been disappointed till now. The desk clerks were too busy talking about a date one had been on to wait on us. The room had dust bunnies on the window sill and a dirty Kleenex behind the nightstand. The room smelled like someone had been smoking in it (a non-smoking room) and someone sprayed bleach all over it. The pillows were so uncomfortable I used a towel under it to fluff it up. Very noisy people in halls and rooms near us. I called the desk several times but nothing was done. I finally got dressed, went in the hall and reamed people out. I will sleep in my car before I go to this place again.”

Jul 18, 2007 by Dave from Baldwinsville, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Location off highway, breakfast included.
• Hallways smell of smoking rooms.

“Good place to stay when we visit our son in Cleveland.”

Jul 17, 2007 by Upset I. from Millville, NJ
Overall Rating: 4
Cleanliness:[7] • Staff:[9] • Location:[6]

• Comfortable beds.
• For the price, it wasn't worth it. I have seen better.

“The hotel was not attractive to me. It had beds. No pool! No Disney channel for the kids. What a waster of my hard earn money. I will select a Days Inn before selecting another Baymont. The only good thing was the evening front desk staff lady, who was very helpful.”

Feb 22, 2007 by Dave from Baldwinsville, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Location, continental breakfast.
• No wash clothes first night.

“Will probably stay there again when visiting family in Cleveland.”

Feb 2, 2007 by Steve from Florence, KY
Overall Rating: 4
Cleanliness:[3] • Staff:[8] • Location:[8]

• Friendly staff, location.
• Shabby, run down, poor maintenance. Lousy bed. Poor snow removal from exits.

“There are better choices in the area. This hotel has seen better days. Good breakfast, but little else to recommend it. My room smelled as if it was a test site for Marlboro cigarettes. My king bed looked as if a gorilla had slept in the center and made a furrow.”

Aug 22, 2006 by Martin from Temperance, MI
Overall Rating: 5
Cleanliness:[8] • Staff:[9] • Location:[10]

• Location and Breakfast.
• Room smelled bad.

“This Hotel was convenient and had a great breakfast. The staff was friendly. Unfortunately our non-smoking room had a strange, bad odor.”

Aug 9, 2006 by Carol from Coon Rapids, MN
Overall Rating: 1
Cleanliness:[3] • Staff:[7] • Location:[5]

• Nothing.
• Very dated - strong cigarette smell even in the lobby and non smoking rooms ¿ yuck.

“Would never stay here again. The rooms need to be updated - the bedding was old and needs to be replaced. The worst part is the cigarette smoke smell hit us like a ton of bricks as soon as we walked into the lobby. Our room was supposed to be smoke free but it also smelled like cigarette smoke.”

Aug 1, 2006 by Lisa from Berlin Center, OH
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[10]

• Efficient check-in/check-out.
• Non-smoking room still smelled a little of cigarettes.

“Good value for the money.”

Jul 26, 2006 by Myriam from Columbus, OH
Overall Rating: 1
Cleanliness:[1] • Staff:[7] • Location:[8]

• The manager tried her bast to help us.
• the previous night a manager told me that we were set for a no-smoking room. when we got there were none left. yuck! the room they had was awful.

“The person who told us we would be fine for a 2 bed no-smoking room did not note it in their computer. We could not stay there. It was miserable for us. late, tired, no decent room to sleep in. we stayed somewhere else. The manager did give me a certificate tat will entitle me to a stay there another time. But I don't know when that may work out. very disappointing.”

Jun 18, 2006 by Warren from Gainesville, FL
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[9]

• It's conveniently located off I-275 a major Cleveland interstate.
• The "nonsmoking" room had clearly been smoked in and despite room deodorant was unpleasant.

“I've stayed at the Baymont in the past. It's one of the few moderately priced motels on Cleveland's Eastside. The beds are very comfortable. It would be adequate for a single business traveler, though inadequate for couples or vacationers. It's like the old saying goes, "You get what you pay for."”

Jun 2, 2006 by Jan from Fairfield, OH
Overall Rating: 4
Cleanliness:[8] • Staff:[4] • Location:[7]

• Indoor hallways, elevator, easy access to highway.
• Front desk clerks were rude; breakfast was meager at best.

“We found the staff to be rude - front desk and breakfast staff. The desk clerk argued about giving me a receipt showing nothing was charged to the credit card they required at check-in. She eventually made a copy of my registration and wrote, "no charge to credit card". The rooms and halls were noisy in the early morning and late night. They ran out of food at breakfast (or it wasn't supplied at a reasonable pace). The room was clean, but in need of some renovation - corroded fixtures, stained carpet. A room with two double beds was requested at the time of booking - a king was the only room available. A non-smoking room was requested at check-in.”

Mar 27, 2006 by Tom from Columbus, OH
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[8]

• Easy access from I-271.
• Tub or shower was narrow, slippery plastic and needed soap dish and a higher mounted grab bar for an older person.

“Adequate motel for the money and was convenient to freeway on or off and access to downtown Cleveland and the University Hospital complex.”

Feb 21, 2006 by Charles from Wilsonville, AL
Overall Rating: 2
Cleanliness:[3] • Staff:[2] • Location:[8]

• Nothing.
• Dirty room, worn out beds, room missing light bulbs in lamps.

“Unclean and bad service.”

1 of 1 people found this review helpful.

Dec 27, 2005 by Allen from Coral Gables, FL
Overall Rating: 4
Cleanliness:[9] • Staff:[4] • Location:[8]

• Coffee maker in room.
• No one available for checkout for over 10 minutes. Desk abandoned.

“Everything good except checkout.”

Dec 12, 2005 by Michael from Adrian, MI
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[6]

• It was a good room, no problems.
• Their cable is not much. Probably won't stay there because of that.

“No good cable news, no fox channel for cable news.”

2 of 2 people found this review helpful.

Nov 29, 2005 by Margaret N. from Dublin, OH
Overall Rating: 6
Cleanliness:[7] • Staff:[8] • Location:[9]

• Breakfast bar.
• A little run down.

“Getting run down, however our room was clean, the air was very dry though and the hallways and stairways were hot.”

1 of 1 people found this review helpful.

Nov 28, 2005 by Christian from Aurora, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Wireless access.
• Typically US Breakfasts.

“Everything were ok.”

1 of 1 people found this review helpful.

Nov 24, 2005 by Pete from Elsmere, KY
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• It is very quiet off the main roads.
• No ice machine on second floor.

“Knowing the location of the Baymont in Mayfield Heights, I was surprised at how quiet it was. It is located a block or two off the main road, Mayfield Road and not right next to the interstate. You don't get the highway noise and headlights, usually found in hotels like this. The rooms were very comfortable and quiet and the staff, especially the breakfast staff, were very friendly and courteous. Great bargain for what I paid.”

Nov 21, 2005 by Angela
Overall Rating: 10

• The staff was friendly and efficient. My room was beautiful!

“This hotel is a great choice for those travelling to the Cleveland area! The staff is well-trained and the hotel is beautiful! Thanks for a great stay!”

Oct 17, 2005 by Terry from Harrodsburg, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It more than met our needs.
• No problem.

“It was pleasant stay. I would return.”

Oct 16, 2005 by Tim
Overall Rating: 3

• Not much.

“Breakfast bar is very poorly attended to, not well stocked, and cheap paper plates that leak when you make the waffles. Front desk staff is not very friendly.”

Sep 29, 2005 by Tom from Lawtons, NY
Overall Rating: 3
Cleanliness:[4] • Staff:[7] • Location:[7]

• Location.
• Musty smell in room, dripping faucet, stained walls.

“Very poor quality. cleanliness not a priority here. the sink leaked and splattered on wall dripped onto carpet musty odor in room.”

Sep 28, 2005 by Jason from Troy, NY
Overall Rating: 3
Cleanliness:[3] • Staff:[7] • Location:[9]

• Complimentary paper & breakfast were nice. Location was excellent.
• Room reeked of stale cigarette smoke. Discarded wet cigarette butts & ash on floor next to bed. Bathroom mildew apparent.

“This hotel is in an excellent location with a friendly staff and average accomidations.Our major disappointment was the stench of stale cigarette smoke permeating every inch of the room which rubbed off on all of our luggage and clothing which caused partly by discarded wet butts and ash beneath the end of the bed which we located and removed. When I inquired about relocating to a non smoking room I was informed only one such room was not occupied, and it was a Suite and therefore, I could not exchange for it. We therefore toughed out our last night despite the odor with help of $10 worth of Air Fresheners from the local mall.”

Sep 23, 2005 by Steven from Vienna, WV
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very clean with a friendly staff.
• Old fixtures and wiring, lack of outlets near bed for CPAP machines.

“Recently updated furniture and carpets, but fixtures were not included. Bath was small but adequate. Exceptionally clean facility and friendly staff. My door frame showed signs of damage from what appeared to be a forced entry. I was unable to use my bring along door lock because of the damage to the door frame and latch slot. Overall, a satisfactory stay for a 2 star hotel. I believe this is my first stay at this level and I probably won't aim that low again because of the quality of the physical facilities, even though these were well maintained and staffed.”

Aug 29, 2005 by Richard from Rochester, NY
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Location and Price
• N/A

“I thought the Hotel staff was curtious and Kind.”

Aug 24, 2005 by Wanda from Rochester, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The shower didn't work properly-it shaked!

“Very friendly, the breakfast was very good, except i went to grab a apple and it was rotten, my finger went through it.”

Aug 24, 2005 by Deborah from Charlotte, NC
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• Staff was curtious and friendly. Very personalable and attentive.
• I was satisfied with it overall.

“It served the purpose for the weekend. I might have wanted more if I were staying longer like a pool for the children. But that was ok because it was a short stay.”

Aug 21, 2005 by Joel
Overall Rating: 7

• Convenient access. Allowed Pets.
• Pillows/Bed uncomfortable. Room had odor.

“This hotel sufficiently met our needs.”

Aug 20, 2005 by Gary from Webster Groves, MO
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[9]

• The chick behind the counter was cute
• The maids' kids were watching TV in the lobby

“Good hotel, fine for a night, wouldn't want to live there”

Aug 18, 2005 by Ann from Crawfordsville, IN
Overall Rating: 8
Cleanliness:[6] • Staff:[9] • Location:[8]

• Free breakfast, helpful staff
• Mold in carpet triggered son's allergies

“The Baymont Inn is a typical 2 star hotel--comfortable rooms, but limited common areas. It is tucked away, behind a gas station, and unless you know where it is, it's hard to find. The staff was very helpful and the free breakfast, wireless internet, and paper were nice. I have stayed here twice and would stay again. The particular room we were in the second stay had damp carpet around the air conditioner, and I believe there was something growing in the carpet, as it triggered my son's allergies.”

Aug 17, 2005 by Richard from Bowie, MD
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[8]

• The staff was friendly and helpful. The newspaper and continental breakfast was an excellent touch.
• Carpets were old and the hotel could use a bit of renovation.

“Excellent hotel in its price range. The staff is courteous and helpful and the location allows you to access most of your needs without leaving its general vicinity. While the carpet and furnishing do seem to be a bit old, high speed internet and a daily newspaper along with a continental breakfast is something that you almost never see at this price. I would certainly stay there again.”

Aug 17, 2005 by Dave from West Chester, OH
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• The location was perfect, the staff very friendly.
• None of the ice machines worked.

“Overall we were very pleased with our stay, the hotel staff was very helpful and the free breakfast was great.”

Aug 12, 2005 by Shawna from Palestine, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The morning breakfast was great during the week.
• The breakfast attendants would not put out the healthy yogurts and eggs for the weekend.

“We stayed several days at this hotel and the staff was very helpful. The rooms and hotel were clean.”

Aug 11, 2005 by Sandy from Sequatchie, TN
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• I liked the lay out. You had to go inside to get to the room.
• The air conditioner made the room either too cold or too warm.

“As with all hotels, I don't like using bedspreads and blankets that others have used. I did like the long sheets on the bed so I could fold them over the blankets.”

Aug 8, 2005 by Brian from Marietta, OH
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[9]

• The employees were very friendly and helpful.
• Breakfast hours were not long enough

“Had a very nice experience at this hotel and would stay there again if in the Cleveland area.”

Jul 28, 2005 by Carla from Dummerston, VT
Overall Rating: 8
Cleanliness:[6] • Staff:[10] • Location:[10]

• I asked for a quiet room and they gave me one!
• Stained carpet in elevator, parking lot crumbly.

“Pretty good.”

Jul 27, 2005 by Gary from Rochester, NY
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[7]

• Clean,reasonable, good service,good location
• Cont. breakfast ended at 10:am

“I think staff was friendly, conf.said check in at 12 noon they said 3pm ,young kids bouncing off walls till 11:30 pm again next morning I did not tell desk till checkout she did'nt seem to concerned (parents not hotels fault)overall a very good place to stay”

Jul 20, 2005 by Grace from Painted Post, NY
Overall Rating: 7
Cleanliness:[1] • Staff:[2] • Location:[8]

• location
• not very clean

“hotel employee handled food with her bare hands and then pushed trash down in trash can, leading me to wonder whether she washed her hands prior to handling other food. Lobby area was not clean, staff seemed unprofessional.”

Jul 20, 2005 by Anita from Columbus, OH
Overall Rating: 8
Cleanliness:[6] • Staff:[6] • Location:[10]

• The lobby was as clean as it should have been.

“The elevator seems older then the hotel but the room was clean.”