User Reviews for Gaylord Palms Resort

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Aug 22, 2008 by Mary K. from Coconut Creek, FL
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[7]

• Spa service.
• The bed was horrible like sleeping on a box spring.

“Clean, friendly staff, ok food, shops and food a little pricy for quality. Beds were terrible!”

Aug 20, 2008 by Rob from Jacksonville, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[7]

• The hotel is gorgeous, period.

“The hotel is a mini theme park, with an atrium with several different areas made to look like different regions in Florida, including a full size sail-boat restaurant in water.”

Aug 20, 2008 by Kevin from Dunedin, FL
Overall Rating: 5
Cleanliness:[10] • Staff:[7] • Location:[7]

• The grounds are beautiful.
• Family pool was closed. On property food prices were very high. Room service high.

“The family pool was closed for the two days we were there, which was one of the main reasons we chose a resort. It happens, but it shouldn't happen in summer. The rooms were nice, hotel like but nice. The resort fees and parking added almost $30 a day to the price. Dining off property was a little far to find many options at all, but especially healthy/vegetarian friendly options. There is a grocery store a couple of exits up that would have helped with breakfasts/lunches/snacks had I known before hand. In the end, I will probably stay again, bringing groceries with me and ordering dinner in.”

Aug 19, 2008 by Ed from Port Charlotte, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Location, beauty, great restaurants, fun for the kids.
• None.

“Gaylord Palms Resort, one of the most beautiful hotels we have ever stayed at in the Orlando area, or any where else! Thanks for making our Orlando experience such a delight.”

Aug 12, 2008 by Jane from Savannah, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was beautiful.
• Confusing layout in relation to self parking areas.

“This is a beautiful hotel. Easy to get to. Right off of I4. It is convenient to Sea World and Disney. Close to family friendly restaurants off of hotel property. Great places to eat at hotel. The pool area is awesome. The staff was so friendly, beware of parking fees and resort fees.”

Aug 7, 2008 by Alyson from Melbourne, FL
Overall Rating: 7
Cleanliness:[10] • Staff:[5] • Location:[8]

• It was beautiful inside.
• The customer service was very poor.

“When I arrived to the hotel the lady at the front desk was nice, that's about where the good customer service ends. For a place such as the Gaylord Palms I would expect nothing short of every staff member anticipating your needs. I promised my Daughter a Strawberry Daiquiri, but that seemed like an impossible feat. We waited at the outside bar for 5 minutes before a guy asked if we had been helped, I responded with no just to find myself still waiting another 5 minutes. We ended up just leaving. Later in the evening when I went to an inside bar, it was the same thing, the guy seemed to show no attention to anyone at the bar. Again we waited at least 10 minutes, but this time we left with a drink. The family swimming pool was ok, but it would have been nice if in the hour and a half we were there someone would have brought out towels. We ate at on the boat that's inside for lunch. It was actually very good food, but again the service was very slow. I've stayed at many Resorts in Orlando and Gaylord Palms was far from the best. It's very nice inside but my Daughter nor myself were very happy there we couldn't wait to go home in the morning.”

Jul 30, 2008 by Stacy from Columbia, MO
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[9]

• Our whole family enjoyed the fitness center and pool.
• Resort fee.

“This was a great hotel to wow my family on our first night of our vacation.”

Jul 24, 2008 by Chris from Mason, MI
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[8]

• Beautiful.
• Resort fee.

“Very nice hotel, would stay here again, be careful of the resort fee that you are untold about.”

Jul 21, 2008 by Paul from Fitchburg, MA
Overall Rating: 5
Cleanliness:[8] • Staff:[7] • Location:[8]

• The atriums were amazing.
• Hard beds, lackluster rooms, overpriced dog food at the buffet restaurant.

“This is a good hotel for business travelers because of the convention centers and such. It is not meant for the casual leisure traveler. The resort is enormous and it takes a good 7-8 to walk from the lobby to your room. If you are not on the first floor. Decent seafood restaurant, but dining is very overpriced for the quality. Be careful to check who your neighbor is as well. The walls are thin and you can hear everything.”

Jul 21, 2008 by Debra from Loxahachee, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything, activities for kids.
• Expensive to eat.

“All in all a fabulous place to play.”

Jul 10, 2008 by Mario from Miami, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Comfortable room, large enclosed atrium.
• Resort fee of $15 daily; valet parking $18 daily; self-parking $12 daily.

“Large hotel and convention facility. Comfortable room. Large enclosed atrium. Pool area not up to Resort Standards, for size of property. Daily $15 resort fee. Valet parking $18 daily. Self-parking $12 daily.”

Jul 8, 2008 by Ashley from Lithia, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Upscale hotel very friendly and did not nickel and dime you.
• Very happy.

“This hotel was very upscale, clean, Staff was friendly and wanted to help in any way. They also did not charge you for every little thing. Prices were reasonable. Restaurants were very nice and delicious. Price range varied.”

Jun 28, 2008 by Philippe from Panama City, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The family pool is outstanding.
• The slide was broken for one day.

“This is our family's favorite place to stay. I have been to many 4 and 5 star hotels, and this is by far the best I have been to in the USA. The kids like to play at the pool more than go to the big parks, so we get to relax more here, which makes it more of a vacation for my wife and I. We still go to the parks, but are just as happy leaving as we are going to the hotel.”

Jun 28, 2008 by Steve from Arlington Heights, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[7]

• The courtyard was beautiful.
• Also why do I have to pay for parking?

“Nice staff, clean room, beautiful facility. Parking should be included in the resort fee and if you want HDTV you should go somewhere else.”

Jun 5, 2008 by Angela from Panama City Beach, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The hotel was a destination in and of itself. We stayed 2 days, and never got bored.
• The parking fee and resort fee add a nice chunk to the room rate.

“My children and I loved the Gaylord Palms. Our stay there preceded a Disney World onsite vacation. We never got tired of the Gaylord Palms, and we never managed to see it all. The buffet Italian restaurant was extremely good, and Javier was the best waiter I've had the pleasure of meeting. We had a breakfast there and dinner twice.”

Jun 4, 2008 by Leah from Gainesville, FL
Overall Rating: 7
Cleanliness:[10] • Staff:[7] • Location:[9]

• The breakfast buffet.
• It was supposedly non-smoking and wasn't.

“The hotel was very nice. The facilities and room were immaculate. My biggest complaint was the lack of attention from the staff. There were not enough chairs at the pool to accommodate the guests. In addition, they allowed children to swim in the adult pool as well as people to smoke at the pool even when there were signs that prohibited this. When we asked staff to take care of the situations, nothing was done. I was very disappointed about that, but otherwise it was a good visit.”

Jun 4, 2008 by Mike from Wellington, FL
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[8]

• It is a grand place - it begs exploration. Very pretty grounds.
• Self parking charges and resort charges in addition to the cost of the room and tax.

“Very elegant hotel, nice amenities, but I was surprised by the additional resort and parking fees that substantially increased the per night charges.”

Jun 3, 2008 by Ben from Parkland, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Prompt friendly service and great accommodations.
• Loved it all.

“From the time we pulled up to the time we pulled away we had a 100% enjoyable stay. The consider it done attitude of the entire staff was wonderful. We even extended our stay a day because we were so pleased with the Gaylord Palms. The themes and pools had something for every family member and the availability of baby sitting services was a plus. We will use that the next time we visit and we will be visiting this location again.”

May 31, 2008 by Marc from Boca Raton, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[5] • Location:[9]

• Beautiful public spaces.
• Service.

“Everything was great as usual except room service and front desk. This is our 2nd visit to hotel and had the same problem both times. There's a paper to fill out if you want breakfast in morning. It must be put on your door before 1 a.m. Both times I put the dam thing out before 8 p.m. and both times nothing arrives and the paper is still on the door. When I call the front desk they don't seem to care and connect me to room service again at which point we get up and go out to breakfast. Maybe service is why the hotel was so empty.”

May 30, 2008 by Jennifer from New London, CT
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Close to Disney.
• Getting a little run down (rooms need paint etc.).

“Very nice hotel. Beautiful atrium. Helpful staff. Would return.”

May 30, 2008 by Kim from Estero, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The incredible atrium and the friendly staff.
• Long car line to get to lobby (But definitely worth the wait).

“Amazing destination resort. Very relaxing, but never boring. Many things to do for all age groups. Great pool area for younger kids. It was so much fun to explore around the atrium - for me as an adult and for my younger children 3 and 9. So much to see and do there was not much reason to leave the hotel. The staff was so friendly and professional. Our room had a balcony through to the atrium and the view was incredible. We left the doors open to hear the soothing sounds from the many waterfalls. It will be difficult to beat this resort.”

May 29, 2008 by Harold from Lakeland, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything.
• Nothing.

“It was a wonderful experience from the moment we checked in until the moment we checked out.”

May 28, 2008 by Kim from Oldsmar, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The atrium is phenomenal. The staff went out of their way to fill requests. Amazing resort!
• Long line of cars to check in at lobby. (But realized it was worth it).

“Amazing destination resort. Very relaxing, but never boring. Many things to do for all age groups. Great pool area for younger kids. It was so much fun to explore around the atrium - for me as an adult and for my younger children 3 and 9. So much to see and do there was not much reason to leave the hotel. The staff were so friendly and professional. Our room had a balcony through to the atrium and the view was incredible. We left the doors open to hear the soothing sounds from the many waterfalls.”

May 23, 2008 by Johnny from Heelsum Netherlands, DE
Overall Rating: 7
Cleanliness:[8] • Staff:[4] • Location:[8]

• Free internet, large sleep number beds.
• Staff, malfunction certain things at the resort, not really a resort, more hotel + bathrooms are a disaster.

“The rooms are large and bride, I had a king size sleep number bed, which was good, the bathroom smells and was not well maintained.”

May 22, 2008 by Horace from Atlanta, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[5]

• Great, will come back soon.
• Not enough hot tubs.

“Loved it, came here with a friend and it was all worth it. Hotel campus is huge enough to be able to go on a stroll.”

May 21, 2008 by Yaima from Miami, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I like everything, it is simply amazing!
• I wouldn't be honest if I say I did not like anything.

“I had a very pleasant stay at Gaylord Palms & I would recommended to any person.”

May 21, 2008 by Sharon from Plant City, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• This is a relaxing resort and the atrium is beautiful.
• Stayed their before and these rooms had older comforters and mattresses.

“This was a girls weekend and we had a fantastic time. The resort is beautiful and relaxing and very easy access to lots of shopping and restaurants. The resort fee was kind of high but I hear it is at all the resorts. We would love to go back again!”

May 21, 2008 by Robert from Chuluota, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Nice glass enclosure.
• $18 parking.

“Very nice for the price. Close to many of the attractions in Orlando.”

May 21, 2008 by Larry from Andover, MN
Overall Rating: 7
Cleanliness:[5] • Staff:[8] • Location:[9]

• Plenty of variety of things to do.
• Room could have been better kept up.

“The stay was nice but the room was not always cleaned as well as we would have liked and there was a mix-up when we got there because we on ly had one bed and we had asked for two.”

May 20, 2008 by K from Middletown, DE
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Proximity to Disney.
• $15/day resort fee did not mention while check in.

“Great hotel. great location.”

May 19, 2008 by Richard from Jupiter, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Beautiful place with nice accommodations and central to most places in Orlando.
• Guest parking was 100 miles away from the lobby.

“The hotel was attractive, priced correctly, convenient to most attractions and restaurants clean and the staff was friendly and helpful.”

May 17, 2008 by Michele from Odessa, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The food was excellent & concierge service outstanding.
• N/A.

“The resort was extremely enjoyable. The Sunday brunch was excellent and the staff demonstrated outstanding service to their guests. The rooms were decorated very nice. My only dissatisfaction with the hotel was the parking. After checking into the hotel and self parking my car, it was very hard to find which door/elevators to use to get to our room. The facility needs to mark the entrances and light them better.”

May 16, 2008 by Katie from Canton, CT
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient location.
• The conventions going on at the hotel made it difficult for other resort guests to fully enjoy amenities.

“The rooms were average in terms of size and quality. The restaurants offered fantastic food and excellent selections but were a little on the pricey side. We were happy with the location of the hotel and the shuttle services that it offered. Negatives: The main drawback was that the hotel also served as a Convention Center and it was obvious that the convention guests were the resort's top priority. The only adult only pool was shut down for two of the four days we visited which left all of the non-convention guests trying to fit around one small child friendly swimming pool. The other negative were the daily resort and parking fees.”

May 15, 2008 by Austin from Gainesville, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The hotel atrium, dining and amenities were all world class.
• The parking and resort fees were unexpected and a bit steep.

“The Gaylord Palms Resort provides a great stay for travelers visiting the Disney World Resort. The hotel offers dining at three terrific onsite restaurants and many world class amenities. I was more than satisfied with the hospitality of the staff and would recommend the Gaylord over any Disney Resort. The parking and resort fees are a bit steep, but the hotel is still a great value considering all its perks.”

May 15, 2008 by Allison from Safety Harbor, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was very pretty, the atrium was really fun.
• The beds were very firm.

“This hotel was great. Our room was nice. Free shuttles to Disney & Sea World. $15.00/day resort fee was not included in the cost of the room. Many dinning options. Nice scenery all around.”

May 13, 2008 by Matt E. from Ocoee, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room!
• Nothing.

“Unbelievable! What a great experience!”

May 12, 2008 by Kelly from Parrish, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• I took my disabled Mother in law and it was easy, she loved it.
• Sorry, loved it.

“The indoor gardens and spacious balcony room only begins to describe this beautiful resort. Having the prestigious spa was another bonus. The restaurants were wonderful and each had a truly unique ambience as well. They accommodated my wheel chair-bound guest with finesse. Our stay was so enjoyable that we were almost sorry that we had planned a day away from the resort to go to Epcot!”

May 8, 2008 by Beverly from Centralia, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful room, grounds, restaurant and shops!
• Restaurants were terribly expensive.

“Our stay was wonderful, but we did leave and eat elsewhere after we paid 36.00 for the breakfast buffet. It was very good, but we just wanted some breakfast, not a feast. The staff were all very helpful and friendly, and our room was very beautiful and were upgraded to large at no extra cost. We are looking forward to staying on our next trip!”

May 8, 2008 by Connie from Aventura, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Loved the artium and general feeling of the hotel. It was a delight. Staff was excellent from valet to waiters in the restaurants.
• Beds & linen. Not up to par with other resorts in comforterht. Not need to.

“Completely enjoyed the hotel and it's amentities. Very surprised by the comfort in the public areas. No need to leave in the evening, restaurants were very good and comfortable. This hotel is a safe bet for all from families, business and had a romantic atsmosphere.”

May 8, 2008 by Lisa from Palm Beach Gardens, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• There was so much to see in the hotel it was never boring.
• The food was very pricey. The bed was very firm as well. Not much parking.

“This hotel was amazing. I couldn't believe how huge it was. It made me wish I had a room facing inside. The only downside was that there was not much self parking. Another downside was that the bed was extremely firm. There was also a computer in the room which was nice, but it was extremely slow and did not come with speakers. The breakfast buffet was amazing. Beautiful hotel.”

May 8, 2008 by Jeff from Lake Worth, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The amenities were amazing. The hotel was gorgeous.
• Restaurant prices were way too high.

“The hotel itself was absolutely gorgeous. The rooms were comfortable. From the swimming pools to the shopping to the courteous staff, this hotel exceeded all expectations. The restaurants are very expensive and precluded our participating. I would, however, stay there again.”

May 8, 2008 by Machelle from Oakland Township, MI
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[10]

• I like the variety of dining options and the 24 hour coffee shop.
• My room was dusty and the in-room coffee maker didn't work.

“This hotel is like a tropical paradise minus the pesky critters. It has so many dining options to choose from, you don't ever have to leave the hotel. I loved the fact that one swimming pool was reserved for adults only, while the other pool had all of the fun stuff that kids/families like. I was looking for a peaceful relaxing weekend in the sun, and I got it.”

May 8, 2008 by Kelly from Jacksonville, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The view from our hotel room and valet parking.
• Restaurant food, cold & very expensive.

“We loved our stay & plan to go again.”

May 8, 2008 by Devon from Coconut Creek, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I love the location, and the pool.
• The price for valet parking, $20 a day is outrageous. Should be able to order food, the pool. By a waiter, I didn't like to go to the bar.

“This hotel is great. Staff is very friendly, hotel is clean and the food is good. The pool was great. I didn't like the cost of valet or when we were at the pool the waiter only served drinks. I had to get up and walk to the bar. Being 8 months pregnant and having a 2 year old that was very inconvenient.”

May 7, 2008 by Brenda from Burlington, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Adult pool area with poolside service, valet parking.
• $15/day resort charge, 18% gratuity pool-tab charge, restaurants close at 11 p.m.

“Employees very friendly, helpful, pool very clean, pool towels large and soft, computer in room very nice, decor is gorgeous (inside and out), 24 hr coffee shop great! everything can be put on your room no need to carry cash! Bottled h-20 in room fridge!”

May 7, 2008 by Paula from Orange Park, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Diversity, restaurants, shopping, great service.
• Bar was not close enough to adult pool.

“I loved the hotel and have recommended it to friends.”

May 7, 2008 by John from Palm Beach Gardens, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• The themed rooms and indoor gardens.
• The $12.00 a night parking fee.

“The indoor gardens are beautiful. You don't have to leave the resort grounds for anything. Only minutes away from Disney!”

May 7, 2008 by Marietta from Ruskin, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Beautiful!
• Color scheme in room.

“Great for a Disney Traveler!”

May 7, 2008 by Paul from Hillsboro, OR
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Unique and gorgeous interior areas of hotel. Heated and family friendly pool.
• $15 daily parking fee in addition to daily resort fee.

“Dramatic interior atrium complete with castle, streams, buyout boardwalk and even alligators and turtles. Family friendly with a heated pool (yes, even in Florida this makes a big difference), mini golf (that adults would enjoy and find good practice), and a kids club. Breakfast buffet was the quality you'd expect and the indoor seating in the massive atrium gives such a cheery start to the day.”

May 6, 2008 by Carnell from Lakeland, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• We loved looking out from balcony into the Courtyard, simply breathtaking!
• The check in clerk told us there was no King size beds and the bellman got us one. Great guy!

“Our stay at the Gaylord Palms Resort was by far the best resort we lodged at. We were estatic when the Gaylord Palms Resort came up on the screen as our place of lodging. This was our 9th Anniversary, and to have this resort chosen for us it was like a dream come true.”