User Reviews for Hilton Cleveland South

Research User Reviews for Hilton Cleveland South (1-20 of 197)

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Nov 27, 2009 by De'Anna Ramos from Hollis,NY
Overall Rating: 7

• Front desk check-in.
• Room service for clean,up daily bed make, up poor bathroom and clean up poor.

“The clean-in and out was very friendly and helpful but the service in rooms are poor.”

Sep 29, 2009 by David from Washington,MI
Overall Rating: 1

• Nothing.
• Very load in hallway for over 2 hours!

“Called and complained about kids screaming in hallways. Waited until 10pm to call and it last until 2AM. Never heard security in the hallway. The Manager should have come and handled the situations. I would never recommend this hotel.”

Sep 28, 2009 by Renee from Springfield,OH
Overall Rating: 9

• The landscape, building and pool area was pleasing to the eye.
• The hallway carpet and base boards seemed to need replacing.

“Check-in and check-out process was quick and easy. The hotel was quiet. The hotel was a little hidden among a cluster of other hotels. The lobby was clean and inviting. The decor was nice. Loved the flat screen TV in the room. The bathroom was nice except no electrical venting for humidity caused by shower. Therefore, the mirror fogged over. The bathroom decor was nice even though the area was a bit small for my personal liking. I would definitely stay there again.”

Sep 1, 2009 by Christopher from Troy,MI
Overall Rating: 3

• Cookies; front desk manager and assistant.
• Food was awful and expensive. Food staff was slow and rude.

“Not up to par with other Hilton hotels I have stayed at in the area.”

Aug 28, 2009 by Joe from Canfield,OH
Overall Rating: 3

• The cleanliness of the room & bathroom.
• There was a party outside our window until 4am & nothing was done.

“The hotel was a perfect location from where we needed to be but it was in the midst of renovations and our floor was part of the renovation.”

Aug 25, 2009 by donna from Lithonia,GA
Overall Rating: 8

• Friendly, great cookies, comfortable.
• First they put me on a floor where there was a remodel
  I requested to change.

“Great idea to give away cookies.”

Jul 23, 2009 by Barbara from Windsor,Canada
Overall Rating: 9

• Convenient to main highways, walking distance to restaurants, clean, quiet in the room, courteous and helpful staff.
• Presently under renovations.

“This was the first time using priceline and was pleasantly surprised with the quality of the accommodations. We were treated with the
respect as if paying the normal rates.”

Jul 18, 2009 by Todd from Keswick,Canada
Overall Rating: 9

• They treat everyone that walks in the door professionally, whether you paid full price or not.
• The ongoing renovations.

“Hotel was clean, attractive and welcoming. Staff was professional and courteous.”

Jul 12, 2009 by Chuck, BoLinds Sol from Las Vegas,NV
Overall Rating: 7

• Excellent : food, location, check-in.

“Very pleasant, professional, good fitness room, excellent food, very nice pool, good-functioning elevator, room past the no-shoes test, no bad odor, slight odor of previous smoking offense, great internet provision, great business center & printing boarding passes for flight, efficient check-out.”

Jul 10, 2009 by Norma from Oxford,MI
Overall Rating: 8

• Lobby was very attractive.

“The location was great, the lobby was very attractive and the customer service was great. The hotel room had a water leak in room 336 and my clothes were all wet in my bags and then I realized it came from the closet which was leaking water and the room smelled like wet water.”

Jul 6, 2009 by Brian from Akron,OH
Overall Rating: 8

• Pool.
• Had no smoking rooms.

“Excellent pool everything else average.”

May 18, 2009 by Shanika from Garfield Hts,OH
Overall Rating: 6

• The hotel lobby was nice, and the work out area was nice although some machines did not work.
• When I got up to my room I was very disappointed, the rooms were really outdated and stuffy!

“Checked in late, the staff was very friendly, however late that night they gave a key to my husband who surprised me and came up to the hotel around 3 am! I didn't even know he was coming and did not tell them to make a key for anyone, I figured they probably should have called up to the room or something but it was okay because he was welcome to come.”

Mar 10, 2009 by Jenny from Union,KY
Overall Rating: 8

• The hotel was conveniently located to the freeway.
• It was getting a little run down.

“We stayed here as a stop along a route, so didn't spend much time here. I was a little disappointed in the condition, with stains in the hallway and damage to the walls of the elevator.”

Feb 16, 2009 by from Beachwood,OH
Overall Rating: 3

• Pool looked nice. Room was nice. Restaurant/bar is nice.
• Stayed for more than a week. Needed late checkout last day,
  manager was not accommodating.

“Hotel is in a nice secluded location and is a high class hotel that warrants three stars for the most part. Free wireless internet is nice. Pool is nice. Bar and restaurant is nice with good food. One little thing
I noticed was that there is a rural home next door with many pet dogs which can make quite a raucous at various times during the day or night.
I stayed for more than a week and needed a late checkout on the last day. However the manager was not accommodating or friendly at all and basically kicked me out.
I had a great experience overall except for that ending which left me with a sour taste.”

Feb 6, 2009 by Mark from Waynesville,OH
Overall Rating: 6

• The cookie and free internet.
• The room was filthy.

“Filthy rooms (I tried 2 different ones and they were the same).”

Feb 2, 2009 by Richard from Bennettsville,SC
Overall Rating: 8

• Quailty of the room.
• The TV in the room was updated and the lighting was poor.

“For the business traveler it is good. The only problem I have is the poor lighting in the room. Again what is with the low wattage bulbs! You can barely see anything. Also, the TV needs to be upgraded, it was terrible. The restaurant has a great breakfast. The workout facility was clean and all equipment was working.”

Nov 25, 2008 by Dennis from Galesburg,MI
Overall Rating: 8

• Business center computer was not working, looks like they no longer offer access if you had a lap-top there apparently was wireless avail.

“Very nice place to stay was close to our destination and reason for coming to Cleveland. It is ideally located for traveling to the downtown or to the easter n suburban areas, lots of restaurants, drug stores, grocery stores, etc. nearby. Would probably stay there again.”

Nov 10, 2008 by John from Coralville,IA
Overall Rating: 8

• Very comfortable.

“The hotel was very comfortable and staff was pleasant.”

Aug 31, 2008 by Howard from Troy, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Good location, comfortable.
• Loud guests.

“I would definitely stay at the Doubletree again. It was convenient to downtown Cleveland and had all the amenities that we were looking for.”

Aug 4, 2008 by Seagal from Cincinnati, OH
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[10]

• The cookie and the robe.
• My bathroom wasn't clean. There was a piece of a new clothes tag on the floor and no shower cap.

“Of course, I love the cookie and their bathrobes are plush and roomy (even for a plus-size). My bathroom didn't seem to get the attention it deserved. There was a piece of a tag off of new clothing on the floor, a couple of hairs in the shower and no shower cap. I did get room service in the morning. It was extremely fast and they remembered all my specifics. They didn't bring a glass of water with it though. At other hotels I've always gotten a glass of ice water with my meal. Overall, still love the Doubletree.”

Jul 14, 2008 by Joann from Lake Orion, MI
Overall Rating: 5
Cleanliness:[2] • Staff:[3] • Location:[7]

• Warm cookie at check-in.
• Stains on carpet outside our room.

“Carpet felt filthy in the hallways and room. No refrigerator or microwave in room. Beds were nice, though.”

Jun 30, 2008 by Dana C. from Holland, MI
Overall Rating: 9
Cleanliness:[1] • Staff:[9] • Location:[9]

• Furniture's the building, the personal.
• The room was totally disgusting!

“Thai's a nice hotel and everything, but the house keeping was bad.”

Jun 7, 2008 by Amber from Columbus, OH
Overall Rating: 5
Cleanliness:[3] • Staff:[9] • Location:[8]

• The room was not as clean as I expected it to be.

“Foul smelling room. Used Q-tip on sofa when we checked in (gross). Not enough soap in the bathroom. Shower tiles and bathroom floor had visible dirt and mildew on them. Cigarette burn holes in the bedding.”

Jun 2, 2008 by Greg from Dayton, OH
Overall Rating: 5
Cleanliness:[10] • Staff:[10] • Location:[10]

• Convenient and clean.
• No fridge or microwave in room.

“Clean rooms, excellent staff, facility starting to show signs of wear. No fridge or microwave.”

May 20, 2008 by Kim from Webster, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Hotel was very inviting, clean and the beds were excellent.
• Nothing really not to like.

“It was a great hotel and amenities. We were greeted with a cookie upon check in - nice change. The beds were excellent, most comfortable I have been in for a hotel!”

May 17, 2008 by Audrey from Eldersburg, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Spacious room, nice bathroom, lots of cable channels.
• Wish they had a continental breakfast included. Also, the gym needed more earphones for watching TV while working out.

“This was our second visit to the Doubletree. We enjoyed our stay in this lovely hotel. We would recommend it to others.”

May 13, 2008 by Anne from Tulsa, OK
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• Very nice!
• Restaurant breakfast cold and undercooked.

“The hotel was fine and I would recommend it to anyone. The restaurant was very pricy and food (breakfast buffet) not cooked/cold and I only ate there once.”

Apr 3, 2008 by Tim from Rochester, MI
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[6]

• The bed was comfortable and the room was clean.
• The Shula Steakhouse Burger was not good.

“Clean Room, Comfortable Room but The Shula steakhouse was disappointing.”

Mar 25, 2008 by Sharath from Alpharetta, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Staff was very family friendly.
• Back doors into and out of the hotel were not secured.

“Great hotel for the price I paid. Courteous staff and very helpful house keeping.”

Mar 22, 2008 by Mo from Fraser, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Kids were very happy with pool area.
• No free breakfast.

“Great location and facilities.”

Mar 17, 2008 by Dan from Bon Aqua, TN
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[7]

• Nice rooms.
• It was a little out of our way.

“Fine hotel with nice ammenities.”

Feb 24, 2008 by Genie from Clarskton, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Hotel staff was super helpful.
• The maid woke me up @ 8:30 to see if I was leaving that day. I was angry about that.

“Hotel was n a great location and it definitely meet our expectations.”

Feb 21, 2008 by Lisa from Salem, VA
Overall Rating: 8
Cleanliness:[10] • Staff:[3] • Location:[8]

• Nice rooms.
• No fridge or microwave in rooms.

“The manager (who is new) was pretty rude when he checked me in.”

Feb 15, 2008 by Veronica from Indianapolis, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The complimentary cookies.
• NA.

“It was pleasant and comfortable.”

Feb 2, 2008 by Eric from North Royalton, OH
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[7]

• Location near the beach.
• There are way too many to limit to just 20 words.

“This hotel looked as if it had not been updated since 1970. The check-in agent was dry, unhelpful and curt. Parking was $15.00 per day, no surprise for this area, but I felt like I cheated the valet out of money because I paid the parking fee at the front desk instead of at the curb. The Tucan Tango Restaurant was dark and dank, very unpleasant. The food was average and the wait staff were courteous. We will not stay at this Ramada Inn ever again.”

Jan 29, 2008 by Ron from Elmhurst, IL
Overall Rating: 7
Cleanliness:[5] • Staff:[9] • Location:[9]

• Spacious room-nice bath.
• Garbage in the waste baskets.

“I thought a value for the price I paid, although the following was a turn off. One waste basket was not emptied and I really did not appreciate staring at a used q-tip and, I think, dental floss. Come on Double Tree, don't just empty the bags in the can, and replace them.”

Jan 5, 2008 by Will from Maple Heights, OH
Overall Rating: 3
Cleanliness:[10] • Staff:[6] • Location:[8]

• Rooms were comfortable.
• Could not bath in the morning.

“I attempted to shower and brush my teeth in the morning and could not due to the water being discolored as if it were contaminated with rust. The hotel staff did nothing to correct the situation. My plans for Jan 1 were drastically altered to the fact that I had to travel to my home, which is 45 minutes away in order for me and my family to shower and brush our teeth.”

Dec 31, 2007 by Ronald from Renfrew, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Beds comfortable, quiet, cookies were a nice touch.
• Bathroom too small and not very good set-up.

“Nice, quiet, comfortable place to stay.”

Oct 16, 2007 by Jennifer from Bloomington, IL
Overall Rating: 5
Cleanliness:[3] • Staff:[5] • Location:[6]

• Fair location.
• Cockroaches present in room.

“Staff disbelieved that I found cockroaches in the TV cabinet. Begrudgingly, they moved me to another room.”

Aug 29, 2007 by Eric from Yonkers, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• Pool.
• Up a hill-tough in the winter.

“Again, I got a great hotel at a great price.”

Aug 18, 2007 by Chris from Brooklyn, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• The beds were extremely comfortable.
• There was no breakfast in the hotel except for room service.

“The rooms were very comfortable and clean. The beds were the most comfortable I've ever slept on in any hotel I've stayed in. The Neutrogena products made it feel more like you were home using your own soaps and lotions. The only breakfast offered was room service, but there was a Bob Evans restaurant within walking distance.”

Aug 2, 2007 by Rick from Washington, PA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[7]

• Convenient location, restaurant in hotel, great mattress and pillows.
• Nothing.

“Good size room, pillows and mattress were excellent quality. Good food and bar located in hotel. Very accessible to the city of Cleveland. Would definitely stay there again.”

Jul 31, 2007 by Amanda from Rancho Cordova, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• This was the most family friendly hotel we have ever been to.
• You could hear through the walls.

“The indoor-outdoor swimming pool was great for everyone. The staff was so nice and friendly. Shula's 2 restaurant was excellent.”

Jul 8, 2007 by Amy from Columbus, OH
Overall Rating: 5
Cleanliness:[7] • Staff:[3] • Location:[6]

• The pool is an indoor/outdoor and open late.
• By 9am, maids were knocking, and told us this is our last room.

“The rooms are alright, nothing great, but the beds are very nice. Our TV didn't work too well, we had to ask three times to get the remote working. The location is very convenient, close to the freeway, not far from downtown or suburbs. Wireless internet in rooms is free, which is great, but it went down often. We loved the pool, however, which is indoor/outdoor, deep enough to swim in, and open late enough that it is useful if your days are full. The hotel was almost empty for most of our trip. We won't return, even though the pool is a great draw, but being awakened each day of our trip by maids, and even being told Well, this is our last room! (at 10:00am)made the experience not as restful as we'd hoped.”

Jul 6, 2007 by Ron from Toledo, OH
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[7]

• Bedding.
• Too few ice machines.

“Good location, very comfortable, very good.”

Jul 2, 2007 by Daniel from La Crosse, WI
Overall Rating: 5
Cleanliness:[5] • Staff:[10] • Location:[5]

• Hotel staff was helpful and friendly.
• Noisy, paper thin walls, bathroom was not completely clean. Hotel was in Independence.

“Nice older hotel. Needs some updating. Nothing was free. Coffee in the morning was $2.00. Candy bars $1.00 and up. Restaurant was overrated. The staff was pleasant and helpful. Television sets in rooms were old and remote controls did not control all of the features. Beds were very comfortable. Bathrooms are small, no vent fans.”

Jul 1, 2007 by Lowell from Euclid, OH
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[6]

• The staff was accommodating.
• No hot water in room, the morning staff was too loud.

“This hotel used to be a Hilton and I stayed there then and was disappointed but couldn't put my finger on it. When it lost its Hilton name, I wasn't surprised as the quality wasn't up to the Hilton name. While the staff is polite and accommodating, the housekeeping staff makes it feel like an Extended stay with all the doors slamming and yelling in the morning. If I was there on business and had to get up in the AM, I might not mind. As one who wanted to sleep in, I was very disappointed and would not return.”

Jun 22, 2007 by Steve from Palm Beach Gardens, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[4]

• Rooms were very comfortable.
• Location was too far away from where I wanted to be.

“I would definite recommend the hotel it is quite comfortable and is located near plenty of restaurant.”

Jun 7, 2007 by Jeff from Warren, PA
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[9]

• People were friendly and location was comfortable and safe.
• The room could have been a little cleaner.

“The stay was okay with the exception of the dinner experience. I had eaten at shoal's steakhouse before and was looking forward to one of those expensive but wonderful steaks. It was a huge disappointment, the service, the quality of meat, everything about it was upsetting. It had a negative impact on the entire stay.”

May 23, 2007 by Mary from Toledo, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• It was a great find. We attended the graduation of our niece from John Carroll University and the location and the accommodations met our needs.
• Nothing.

“I was very surprised to be able to get a hotel room at all for the weekend we stayed. It was graduation weekend at John Carroll and I was sure every hotel in Beachwood would be booked solid. We did not have a whole lot of time to explore or actually enjoy the hotel. I hope we will be able to have that experience at some future date. We do have two college bound sons and we are hoping John Carroll will be the college. That being the case, we'd like to try and stay at the Doubletree in Beachwood just to see what we missed!”