User Reviews for Hilton Jacksonville Riverfront

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Nov 26, 2005 by Gerard from Okatie, SC
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[10]

• Staff was very friendly, room had a great view, common areas well maintained.
• Bathroom not very clean, carpets needed better vacuuming.

“Overall very nice. Two restaurants to fit upscale or family dining. Room service and guest services very accommodating. Friendly staff.”

Nov 12, 2005 by Jane from Baldwin, FL
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[7]

• We had the view of the St. Johns River. It was very beautiful with the lights from the city.
• I was impressed with the cleanliness of my rooms bathroom. I didn't complain, I cleaned it myself.

“The location of the hotel made it conveniant for us to reach restaurants and shopping at the Jacksonville Landing. I was very impressed with the River view that we had from our room.”

Oct 25, 2005 by Thomas from Columbia, SC
Overall Rating: 4
Cleanliness:[8] • Staff:[8] • Location:[8]

• The staff was overly friendly and helpful.
• The room was very small and the bed was old and outdated.

“Overall, the hotel was a very nice place. However, the room provided was extremely small and cramped. The queen bed was a memory foam type and was extremely over used. It had a distinct valley in the middle which forced an uncomfortable night of rolling and migration towards the middle of the mattress.”

Oct 21, 2005 by Michael from Lake City, FL
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[10]

• The location.
• Dated and some of the staff were not very friendly.

“The hotel is dated. There was several maintenance issues in my room, such as the shower handle fell off, the bathroom sink was stopped up and would not drain. The staff were not the friendliest people in the world. I would choose another place to stay if I had the option.”

Oct 12, 2005 by Joy from Midlothian, VA
Overall Rating: 6
Cleanliness:[8] • Staff:[4] • Location:[10]

• Location.
• Service.

“The hotel is clean and the facilities are nice but the staff lacked basic customer service skills. My room wasn't ready until about 5pm - check in was at 3pm and had the wrong type of room. Also, we checked our luggage at the bell hop and when we came back four hours later it was still sitting by the front door. There were no apologies.”

Oct 5, 2005 by Jason from Memphis, TN
Overall Rating: 8
Cleanliness:[7] • Staff:[4] • Location:[9]

• Great location with good restaurants, exercise room, etc.
• Stacy was very sarcastic and made stupid comments when I commented on the problems with my room.

“Everything was nice except Stacy's handling of my problem.”

Aug 25, 2005 by Steve from Harleysville, PA
Overall Rating: 9
Cleanliness:[6] • Staff:[9] • Location:[9]

• I was given a room with a great river view.
• The American Grill restaurant was dirty (especially the window blinds).

“The hotel has a great view of the river. The rooms are showing their age and are in need of renovation (at least the room I had). Desk staff were helpful and friendly.”

Aug 24, 2005 by Lance from Fredericksburg, VA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• The hotel was a very high quality hotel. The bathroom was awesome
• Parking was $8 a day

“My stay at the hotel was great. The only problem I found was I can't get a receipt that shows the room was paid.”

Aug 17, 2005 by Tom from Brunswick, GA
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[9]

• Great location in downtown on the water.
• Too old and in need of some updates.

“Good hotel but across the river from the main part of Jacksonville, making it a little less desirable than the Omni and Hyatt. However, the water taxi was an easy commute to the other side. Good service except at breakfast in the American Grill. Our waiter was very rude but everyone else was friendly.”

Aug 8, 2005 by Bill from Tampa, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Wireless internet was unavailable to me in my room.

“Great hotel and friendly staff.”

Aug 1, 2005 by Thomas from Naples, FL
Overall Rating: 5
Cleanliness:[8] • Staff:[9] • Location:[7]

• The View & friendly Staff
• The American Grill in the hotel the food was not good

“Not the best Hilton I have stayed at the bar and hotel restaurant were very bad.”

Jul 25, 2005 by Susanne from Coeur Dalene, ID
Overall Rating: 1
Cleanliness:[6] • Staff:[7] • Location:[10]

• Total Non-smoking hotel.
• Extremely small bathrooms; foam mattress, small rooms, NOISY doors in the corridors.

“This property was centrally located in the downtown area. A super plus for us was that this is a totally non-smoking hotel! The desk registration/check out staff were extremely professional and friendly. The housekeeping staff was noisy very early in the morning and loud talking and not at all friendly. Night valet person was unfriendly, morning valet (different person) was very friendly. Our room smelled as though the bathroom had not been cleaned in a long time. The bathroom was so small, the room was very small as well. The dust ruffle on the bed was badly torn and stuffed between the mattress so as not to be seen. The mattress was only a thick piece of foam and very uncomfortable. The furniture was nicked and old looking. All hallway noise could be heard in the room because of very loud slamming doors and cracks around door frame. Hallway carpeting needs to be cleaned. ”

1 of 1 people found this review helpful.

Jul 20, 2005 by Bo from Irmo, SC
Overall Rating: 10
Cleanliness:[8] • Staff:[9] • Location:[10]

• The view was excellent!
• No outdoor or poolside bar

“The staff was very helpful and accomodating. I don't think there is a room with a bad view at this hotel! All around A+”

Jun 25, 2005 by Dan from Lake Zurich, IL
Overall Rating: 3
Cleanliness:[4] • Staff:[3] • Location:[8]

• Nice view
• Bathtub would not drain properly

“Engineering could not seem to clear the drain, so after 3 nights, they finally just gave us another room across the hall, which was a better room, anyway. We had been stuck in an odd shaped room, built around the stairwell, with a bed we did not prefer.”

Jun 22, 2005 by Tammy from Brunswick, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, not too big, but big. Very nice choice of restaurants.
• Parking was a little difficult.

“Very nice hotel with beautiful pool area overlooking the busy river and skyline of Jax. Right next to skyway station for 10 minute transportation to nightlife across the river at Jacksonville Landing. Attentive staff gave us great service and plenty of directions and suggestions for recreation. Also, hotel is right next door to MOSH (Museum of Science & History).”

Jun 19, 2005 by Loretta from Memphis, TN
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[7]

• Very clean hotel and helpful staff
• They charge for parking and the directions to the hotel were vague. We got lost.

“I would recommend this hotel to my family and friends. It is in a good location not far from the airport or beach.”

Jun 15, 2005 by Jim from Tallahassee, FL
Overall Rating: 10
Cleanliness:[9] • Staff:[8] • Location:[8]

• The staff was friendly from the moment we walked in.

“It is a great location for everything in Jacksonville. The staff was extremely courteous and attentive towards our needs even up to checking out.”

Jun 12, 2005 by Judy from Northwood, NH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The helpful and friendly staff. My gold Hilton honors provided lots of free amenities.
• The location was a little out of the way.

“It was very clean, excellent food in both restruants, plenty of convenient parking and very helpful staff.”

Jun 11, 2005 by Elena from Helena, MT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The outdoor pool and king size bed with wonderful view

“The hotel exceeded my expectation for a 3* hotel. The rooms were very clean and very spacious. We had a wonderful stay!”

Jun 7, 2005 by Heather from Titusville, FL
Overall Rating: 1
Cleanliness:[5] • Staff:[10] • Location:[10]

“This hotel stated that it had a bar outside at the pool. it did, however, it has been closed for 2 years!!! they never changed their website!! no poolside service. had to eat and drink indoors... only one casual place to eat, with a limited menu. for a hilton hotel, it was a mess. the bathroom was old and dirty. the airvents were loaded with dust and grime, the light fixtures were full of bugs!!! very grosss. the bedspreads did not smell fresh and one had a sticky spot on it, as if food was on it. I expected more of a hotel worth this rating. the location was great, the pool was nice. we wanted to relax by a pool all weekend, which we did. but we were frustrated that we had to keep getting dressed and go inside to eat and drink. the staff were great, and very willing to help, no complaints there.”

Jun 6, 2005 by Shawntre from Buffalo, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was an ideal location in the midst of everything, and the hotel even had a Starbucks

“The hotel was lovely, the staff was very helpful, the rooms were a very nice size, and I could go on. The Hotel was right on the river and the riverwalk. You could access the water taxi from the backdoor and some evenings they offered a jazz dinner cruise right at the backdoor for an affordable fee.”

May 27, 2005 by Todd from Fairburn, GA
Overall Rating: 4
Cleanliness:[5] • Staff:[8] • Location:[8]

• location
• not 3 star hotel

“I stay at many hotels yearly and I always try to have nice accommodations for my family.I have been in many 3 to 5 star hotels and this isn't a 3 star hotel.”

May 18, 2005 by Vicki from Santee, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location was marvelous!! Restaurants in Hotel were great, everything was super!!!
• Nothing I did not like.

“Hotel was very nice, right on the St.Johns River. Water Taxi is right at the boardwalk, excellent restaurants, super room (wish we had faced river). Pool and hot tub were nice, loved everything about it and can't wait to go back again!!!”

May 17, 2005 by Richard from Sparks, NV
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Great location very convenient
• no high speed internet connection in room

“More than met my expections. Great value for price.”

May 12, 2005 by John G. from Chicago, IL
Overall Rating: 7
Cleanliness:[5] • Staff:[7] • Location:[8]

• Riverfront Location
• Hotels seems a bit outdated and need of remodel

“Great Location on the Jacksonville River Walk with great view of the river and downtown Jacksonville. Excellent service in Ruth's Chris Steakhouse in the hotel. Rooms are nothing special and public areas are in need of a remodel.”

May 11, 2005 by Kenneth from Morrow, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[2] • Location:[8]

• Convenient location.

“Great Location across the river from The Landing. Great view of the city. Convenient to everything.”

Apr 27, 2005 by Kathy from Lake City, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Clean, roomy, comfortable
• Noises from guests across the hall

“This hotel is located on the river and is very close to many fun things to do in Jacksonville.”

Apr 11, 2005 by David from Centreville, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[5] • Location:[10]

• Tempur-pedic mattress was outstanding. Good shower, too. All non-smoking was great.
• The friendly tone of the front desk staff changed drastically after they noted our reservation

“The location of the hotel, mattress and shower were great. Loved that the hotel was entirely non-smoking. Room service was prompt and very friendly(even got a follow-up phone call)our food was warm, and was a decent value for the price. Nice to have Starbucks coffee kiosk in the hotel lobby.”

Apr 6, 2005 by Kaylen from Jacksonville, FL
Overall Rating: 4
Cleanliness:[10] • Staff:[10] • Location:[8]

• The staff was extremely helpful and friendly.
• Nowhere to eat in room for room service dining.

“We would definately stay there again! I feel the room was somewhat overpriced for the time of year and the absence of local events.”

Mar 10, 2005 by Chandra from Saint Simons Island, GA
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[8]

• Small bathroom, staff did not seem very helpful

“My husband and I went to a concert and came back to the hotel around 11:30 p.m. There was no valet, and we did not know where to park. There were many other cars out front with no one to park them. When I requested a king bed at the front desk upon checking in, they acted like I was asking them to do a huge favor. The customer service is lacking at this hotel.”

Mar 9, 2005 by Ann from Snellville, GA
Overall Rating: 8
Cleanliness:[7] • Staff:[5] • Location:[10]

• Location and balcony room
• Room needed updating, not as clean as expected, and hotel staff were not welcoming.

“Great location if you want the downtown Jacksonville experience. Right on the river walk area - great restaurants within walking distance - Chart House and Ruth Chris.”

Mar 4, 2005 by Dana from Apex, NC
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[9]

• it was right on the river
• could use some updating and refurbishment

“The rooms could stand a refurbishment - there were stains on the carpet and the furniture looked worse for wear.”

Feb 24, 2005 by Roger from Key West, FL
Overall Rating: 8
Cleanliness:[7] • Staff:[8] • Location:[6]

• View was super.
• Location, and room cleanliness.

“Hotel located on St. Johns River, but is still extremely difficult to get to. Also, if you are with a convention or group meeting, make sure things promised to the group are actually given. i.e.; Parking. Normally $8 a day, was complimentary, and still they tried to charge. And I was there several nights.

The restaurant has a limited menu as well. It's great if you like burgers.”

Jan 25, 2005 by Murray from Boca Raton, FL
Overall Rating: 1
Cleanliness:[3] • Staff:[8] • Location:[8]

• Excellent Restaurant in the Hotel
• Floor had rooms being renovated, construction material in hall, noisy,

“Very disappointed for 3-Star upscale. Floor we were on had rooms being renovated, doors left open with construction debris in halls. Very loud traffic noise in room. Staff seemed friendly and there is a good restaurant attached to the hotel. I would have thought with the Super Bowl coming to Jacksonville, the Hilton would have been freshly painted and clean but I got the impression they didn't care, people would be coming regardless. I would not recommend bringing important business clients to this Hilton.”

Jan 20, 2005 by Gina from Plant City, FL
Overall Rating: 10
Cleanliness:[9] • Staff:[8] • Location:[9]

• The interior, lovely rooms & location to The Landings
• Front Desk staff is uniformed of the water taxi schedule

“Very friendly, great covered parking, a little tough to find and get to. Beautiful view of the river.”

Jan 19, 2005 by Audie from Jasper, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Location is right on river in downtown. It is not close to movies, malls, etc.
• We liked everything about it- except the cheerleader convention they were hosting!

“Our stay was very good. Hotel is well kept with a very nice restaurant that serves an excellent buffet breakfast. The employees were very friendly and helpful.”

Oct 13, 2004 by
Overall Rating: 8

“This was a higher quality hotel than I had expected. The location was great and the rooms were nicely appointed. The overall value was great!”

Oct 6, 2004 by Marilyn L. from Evanston
Overall Rating: 10

“We loved our 1-night stay at this hotel on the riverfront, with access to water taxi service to other riverfront locations. Great outdoor pool.”

Sep 14, 2004 by Frank D. from Miami Beach, FL
Overall Rating: 3

“Hilton did not live up to my expectations. The hotel is noisy, the bathroom tubs are filthy, and the pool was closed the entire stay. The room smelled like mold and mildew. I was not impressed at all.”

Sep 9, 2004 by Valerie H. from Jacksonville
Overall Rating: 10

“I loved the hotel and best of all I felt safe from the hurricane!”