User Reviews for Crowne Plaza Hotel Jacksonville-Riverfront

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Oct 20, 2009 by Lamarene from Savannah,GA
Overall Rating: 8

• Staff was great and freindly helpful.
• When we checked in 15 min after the lights went out for and hour.

“Great view excellent service and food freindly staff would come again.”

Sep 21, 2009 by Greg from Dallas,TX
Overall Rating: 9

• Good location and clean.

“Good spot for the price that I received on Priceline.”

Sep 11, 2009 by Wanda from Rex,GA
Overall Rating: 10

• Location, available restaurants.
• No mini refrigerator nor microwave in room.

“It was an excellent hotel. Concerned however about the self parking as it is underground which is not an issue however it had rained and the garage was very wet and maintained an odor due to the sitting water.”

Aug 24, 2009 by Trish from Pooler,GA
Overall Rating: 4

• concierge was terrific very helpful
• frt desk clerks were unhelpful & rude

“This is defintely NOT a 3 star hotel. Room was not up kept. Paint peeling off of doors bathroom cabinets. Mold in bathroom in shower/tub. Air conditioning did not work right.”

Aug 18, 2009 by Slater from Decatur,GA
Overall Rating: 8

• Very neat appearance and CLEAN.
• The balcony was a nice touch but is was very dirty and dated.

“I would have loved to have a room with a view of the water but our room was very nice. The bed was extremely comfortable and the room's decor was very clean and modern.”

Aug 17, 2009 by Kathy from Guntersville,AL
Overall Rating: 9

• Spacious.
• Furnishings were very basic.

“Overall the room was very nice and clean. The furnishings were very basic with the exception of the bed and linens that were very nice quality.”

Aug 16, 2009 by Dimitri from Drexel Hill,PA
Overall Rating: 2

• Free parking and internet.
• Room size was terrible.

“Hotel was not busy yet we were give a very small room, a double bed for two people - I'm 6'2' and 250 not a little guy. The front desk never asked anything about my needs, smoking, non-smoking king etc. Not a very good experience, if this hotel is a 3 1/2 star hotel by industry standards, I'll eat my hat.”

May 12, 2009 by Jacqueline from Palmetto,GA
Overall Rating: 10

• The view on the riverfront from the balcony.
• It took us about 45 minutes to find the entrance to the hotel.

“The view from the balcony of the Riverfront was beautiful at night.”

Apr 22, 2009 by Maria from Plainview,NY
Overall Rating: 5

• Free internet connection.
• Shabby bathroom.

“Bathroom fixtures old and shabby. Comfortable bed. Convenient internet hookup. Refrigerator would have been good. Ice machine broken on 10th floor. Starbucks staff rude - wanted to charge me extra for milk in my $3.72 cup of coffee. Self-parking lot is creepy.”

Apr 20, 2009 by Jeri from West Monroe,LA
Overall Rating: 9

• This hotel was extremely clean and the fitness area, room service and maintenance staff were exceptional.

“I was pleasantly surprised during my stay. The housekeeping staff was the best I've seen. I was very disappointed in my overcooked steak from room service. I would absolutely and positively stay here again.”

Apr 18, 2009 by Heather from Winter Haven,FL
Overall Rating: 8

• The staff were spectacular.
• The room was in disrepair.

“The staff were excellent. The room was in disrepair - the toilet seat was cracked, ceiling tiles were missing in the hallway right outside my room. The ice machine on my floor didn't work. I was not impressed with the upkeep of the hotel at all.”

Apr 15, 2009 by Camilla from Snellville,GA
Overall Rating: 7

• Very nice.
• Paying for parking.

“The hotel was great.”

Apr 14, 2009 by Kila from Norcross,GA
Overall Rating: 10

• Great rooms!

“Wonderful hotel and staff.”

Mar 19, 2009 by Tammy from Valdosta,GA
Overall Rating: 9

• Location was great!
• Charged $10.00 per day to park.

“Restroom very small - other than that room was great! Hotel should not charge for parking -
just doesn't sound customer friendly!”

Oct 16, 2008 by Chris
Overall Rating: 8

• View of river and comfort of bed.
• Roach in bathroom, balcony door did not lock.

“Although morning roach was not a welcome sight, it is not unusual for Florida, near the river. Everything else was great.”

Oct 13, 2008 by Jerry
Overall Rating: 8

• Computer access.
• Parking was
  overpriced.

“Very good.”

Aug 4, 2008 by Teneka from Rincon, GA
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[8]

• Location.
• Hotel room needs to updated.

“The hotel rooms need to renovated. The staff was very helpful.”

Jul 30, 2008 by Maggie from Canoga Park, CA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The view was excellent and the staff was very helpful and friendly.
• Some of the fruit served was spoiled.

“The room was very nice, the only exception was that the bathroom sink area was quite small. We were on the concierge floor and the food served there wasn't very good, some fruit even tasted spoiled. The restaurant in the hotel, however, had excellent food! Overall, we had a wonderful stay at this hotel & the view from the river side was fantastic. We'd stay here again in a heartbeat.”

Jul 26, 2008 by Felicia from Atlanta, GA
Overall Rating: 6
Cleanliness:[9] • Staff:[7] • Location:[9]

• The hotel was visibly beautiful and clean.
• The fire alarm went off at 3:15 am, had to run down 10 flights of stairs. Alarm was false, no one apologized.

“The hotel overall was great. I didn't like the fact that the fire alarm went off at 3 in the am and no one apologized for the inconvenience. Apparently it was a prank, but it shook my 10 up very bad, she could not go back to sleep, which in turn threw her next day off.”

Jul 23, 2008 by Paul from Knoxville, TN
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[7]

• Price.
• Cost $10.00 to park.

“Nice, met expectations. No complaints amenities were adequate and above average. All rooms have balconies.”

Jul 11, 2008 by Terra from Tallahassee, FL
Overall Rating: 7
Cleanliness:[10] • Staff:[9] • Location:[10]

• I love the fact that the hotel had a entrance to the riverwalk. Very romantic!
• I did not like the fact that my room didn't have a refrigerator, or a microwave. From the description, I thought all rooms contained these features.

“The location was perfect for watching the fireworks over the river on the 4th of July. But I did not like paying to park, there was no refrigerator, or microwave in the room, and there were no fast food restaurants within walking distance. The hotel was beautiful, but overated.”

Jul 9, 2008 by Noreen from Acworth, GA
Overall Rating: 5
Cleanliness:[7] • Staff:[8] • Location:[8]

• Located on the river. Great 4th July fireworks!
• Old. Musty and not wired for microwave. Loud AC unit in room.

“Look good from outside. Needs renovation to bring it to the star level it projects. Great staff.”

Jul 3, 2008 by Tracy from Savannah, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• The balcony and service.
• Movie TV selections.

“We loved it and would stay again for sure!”

Jun 28, 2008 by Lauri from Mocksville, NC
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[8]

• The customer service in the hotel was excellent.
• Hotel is a bit outdated to be considered a 3 star hotel.

“I would not consider it a 3 star hotel. There is no continental breakfast or happy hour or anything and the hotel restaurant is very pricy as is the Ruth's Chris hotel that is on the premises. The bed's were very comfortable and the pool was very clean. I think that this hotel is much more suited for the business traveler.”

Jun 3, 2008 by Sandra B. from Easton, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location, friendliness and atmosphere were excellent. But most of it was very well maintained.
• Did not stay long enough to find out. For the short time we were there everything was very good.

“Would recommend to family and friends. We would definitely stay at this hotel again.”

Apr 2, 2008 by Susan from Guyton, GA
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• They gave us rooms on the same floor and had comfortable beds and the gifts on the bed were great.
• The lack of staff at the restaurant/coffee shop; only one register; we waited 35 minutes for coffee.

“I really liked this hotel overall; the food options and the time it took were not very good.”

Mar 27, 2008 by Terry from Tallahassee, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Pleasant staff, great restaurant but pricey.
• Entrance was hard to find.

“Friendly staff, clean and well kept grounds. Now that I know how to get there I would stay again.”

Oct 26, 2007 by Lisa from Stuart, FL
Overall Rating: 8
Cleanliness:[10] • Staff:[10] •

• The view is gorgeous. The tempur pedic mattress was heaven. Staff was a+.
• Room size is good for solo traveler, very small.

“The view from the Crowne Plaza surpassed the view from the hotels on the other side of the river. The side the Crowne is on looks more industrial. The room was comfortable and clean, the highlight being the balcony and room view and the tempur pedic mattress. The location of the hotel was perfect for the trip we were on and we were impressed with the staff who responded to a few requests within minutes. The hotel does appear to have been updated but could use new carpets and tubs which looked like they were painted vs. Replaced. Ruth's Chris steakhouse was right downstairs. I would recommend this hotel if in this area.”

Sep 6, 2007 by Cherie from Brooksville, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The staff was friendly and the rooms were nice.
• The valet attendant was unavailable when we needed our car.

“Overall, we enjoyed are stay. Friendly staff, nice rooms, good location. I would recommend it and will probably stay there again.”

Jun 30, 2007 by Pam from Altamonte Springs, FL
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Check in was a breeze and all of the staff I spoke to were very friendly and helpful.

“From check in to check out, I had a very good experience. The staff was friendly and eager to please. The location and view of the River and city lights was very enjoyable. The Gift shop had everything I needed and the Grill was great for a quick bite. I would definitely stay there again.”

Apr 12, 2007 by Kevin from Jacksonville, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was very courteous and friendly. We would go back just to see them.
• We liked everything.

“The room was on the river front which was very nice. I cannot put into words how extremely nice the front desk people were. They were very knowledgeable and pleasant. We are looking forward to going back soon. Highly recommend Ruth's Chris Steak House. The food was outstanding and the service was top notch. The restaurant was on the first floor of the hotel. We are looking forward to going back there real soon.”

Apr 12, 2007 by Sandy from Bruce
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Loved the comfort of the beds.
• No negative.

“We recently stayed for a medical appointment at Shands Hospital. They were very pleasant, breakfast good, helped in getting places, and the bed was wonderful. We needed a small refrigerator in the room and they brought that to us. ”

May 18, 2006 by Michael from Grand Cayman, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• River view was offered as an upgrade without a request.
• Facility for preference card holders not offered at weekends!

“A lovely spot on the river with a view of Jacksonville Landing and a nice river walk of its own! Very close to the gorgeous district of San Marco with eclectic boutiques and restaurants. Nice and friendly! Good value!”

Mar 16, 2006 by Pam from Blackshear, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Staff is great.
• Q little hard to find.

“We had a great stay.”

Mar 9, 2006 by Michael from Tulsa, OK
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• They had a good business office.
• Charged for net access and poor reception for Wi-Fi.

“Jacksonville is prettiest at night, and there's no better view of the lit-up bridges than the Hilton. That being said, their wireless access was so poor it was unusable. Fortunately they have computers in the business office you can use instead”

Mar 4, 2006 by Kenneth from Orlando, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Proximity to interstate.
• Construction in the area.

“Excellent three star hotel, great view of the river, romantic!”

Feb 9, 2006 by Tom from Palos Park, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Clean hotel and great price.
• A bit confusing to get to, but that is normal in that area.

“I liked the Hilton better than similarly ranked hotels in Jacksonville. It was cleaner than some and had better restaurants.”

Feb 8, 2006 by Lonnie from Ft. Lauderdale, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• The location was nice and the restaurant was outstanding!
• The handicap room they put me in!

“All in all it was nice but would have preferred a better room with a view!”

Jan 2, 2006 by Connie from Santa Cruz, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Great views and location.
• Not on river walk side

“Excellent hotel. Treated well had free WiFi and 24 hour business center.”

Dec 29, 2005 by Seymour from Atlanta, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Minimal waiting or none, i.e., on check-in, to park, use of elevators.
• Newspaper available, US News in the lobby & on the floor in front of the elevator, but not in front of my door.

“My son pointed out that the hotel looked better on the inside than on the out. From the outside, it looked somewhat worn. However, I understand the hotel is only a few yrs old.”

Dec 28, 2005 by Julie from Gulfport, MS
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Our room had a balcony with a great view. Also great restaurants and impeccable service, free parking for guests
• There was nothing I didn't like.

“This hotel was an upper-class establishment with a friendly concierge and staff. Our view of the river was impressive, and the dining choices were wonderful. Parking was free for guests, and our room was very clean. I was absolutely thrilled with the value we received.”

1 of 1 people found this review helpful.

Dec 25, 2005 by Scott from Springfield, LA
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[9]

• Service at Fanny's. The Business Center was easy and no-hassle.
• Gift shop was closed for several hours during midday on a Saturday.

“Location was great. Most of the staff was helpful and friendly.”

Nov 29, 2005 by Lori from Jennings, FL
Overall Rating: 7
Cleanliness:[9] • Staff:[10] • Location:[8]

• The temper pedic mattresses were awesome.
• It would have been nice to have 2 beds as opposed to one. My best friend was with me and we had to share the bed.

“Very clean. A little disappointed that there was a peewee cheerleading convention being held there and I was given the last room available. Very noisy in the lobby. Could not use the lounge to relax with my friend. We are both married and travel every Thanksgiving night to JAX to shop for 3 days. It was also disappointing that we had only one queen bed in the room. Also because we had the last room available it was a very small room next to the fire escape and stair well, which meant that part of the room's space had been used for that.”

Nov 26, 2005 by Gerard from Okatie, SC
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[10]

• Staff was very friendly, room had a great view, common areas well maintained.
• Bathroom not very clean, carpets needed better vacuuming.

“Overall very nice. Two restaurants to fit upscale or family dining. Room service and guest services very accommodating. Friendly staff.”

Nov 12, 2005 by Jane from Baldwin, FL
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[7]

• We had the view of the St. Johns River. It was very beautiful with the lights from the city.
• I was impressed with the cleanliness of my rooms bathroom. I didn't complain, I cleaned it myself.

“The location of the hotel made it conveniant for us to reach restaurants and shopping at the Jacksonville Landing. I was very impressed with the River view that we had from our room.”

Oct 25, 2005 by Thomas from Columbia, SC
Overall Rating: 4
Cleanliness:[8] • Staff:[8] • Location:[8]

• The staff was overly friendly and helpful.
• The room was very small and the bed was old and outdated.

“Overall, the hotel was a very nice place. However, the room provided was extremely small and cramped. The queen bed was a memory foam type and was extremely over used. It had a distinct valley in the middle which forced an uncomfortable night of rolling and migration towards the middle of the mattress.”

Oct 21, 2005 by Michael from Lake City, FL
Overall Rating: 6
Cleanliness:[7] • Staff:[7] • Location:[10]

• The location.
• Dated and some of the staff were not very friendly.

“The hotel is dated. There was several maintenance issues in my room, such as the shower handle fell off, the bathroom sink was stopped up and would not drain. The staff were not the friendliest people in the world. I would choose another place to stay if I had the option.”

Oct 12, 2005 by Joy from Midlothian, VA
Overall Rating: 6
Cleanliness:[8] • Staff:[4] • Location:[10]

• Location.
• Service.

“The hotel is clean and the facilities are nice but the staff lacked basic customer service skills. My room wasn't ready until about 5pm - check in was at 3pm and had the wrong type of room. Also, we checked our luggage at the bell hop and when we came back four hours later it was still sitting by the front door. There were no apologies.”

Oct 5, 2005 by Jason from Memphis, TN
Overall Rating: 8
Cleanliness:[7] • Staff:[4] • Location:[9]

• Great location with good restaurants, exercise room, etc.
• Stacy was very sarcastic and made stupid comments when I commented on the problems with my room.

“Everything was nice except Stacy's handling of my problem.”

Aug 25, 2005 by Steve from Harleysville, PA
Overall Rating: 9
Cleanliness:[6] • Staff:[9] • Location:[9]

• I was given a room with a great river view.
• The American Grill restaurant was dirty (especially the window blinds).

“The hotel has a great view of the river. The rooms are showing their age and are in need of renovation (at least the room I had). Desk staff were helpful and friendly.”