User Reviews for Omni Jacksonville Hotel

Research User Reviews for Omni Jacksonville Hotel (1-20 of 228)

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Dec 12, 2009 by Jill from Nederland,TX
Overall Rating: 10

• The staff was amazing and very helpful.

“Great room, very clean, upscale, the staff was helpful and friendly.”

Sep 25, 2009 by Lee from Gainesville,FL
Overall Rating: 9

• The service was great and it was in a good location.
• The outside windows were dirty.

“This was everything I expected for the price.”

Aug 12, 2009 by Marie from Hephzibah,GA
Overall Rating: 9

• The staff was very attentive and did an excellent job.
• There are not vending machines on every floor.

“The Omni Hotel is in an excellent location. It is very convenient to all of the major attractions of Jacksonville, many of which are within walking distance. The room were very clean and modern.”

Aug 11, 2009 by Fred from Valdosta,GA
Overall Rating: 5

• Location, breakfast.
• Dirty, loud.

“It was okay. Good location. But loud and room was not as nice as last time
I stayed there.”

Jul 25, 2009 by Matt from Rancho Santa Margarita,CA
Overall Rating: 8

“This hotel is conveniently located in downtown JAX. The common areas are relatively attractive but the rooms are a little dated. Let's just say I have not seen a 19 inch tube TV in a while.”

Jul 17, 2009 by Corvair from Charleston,SC
Overall Rating: 8

• A/C Worked well.
• Parking - Had a trailer not friendly to trailers or 5th wheels.

“Nice hotel - parking not friendly towards trailers - nor is the adjacent lot - 20.00 per night parking in the garage. Don't travel more than a five blocks away from the hotel. Food average at least in the Bar / restaurant after hours. Menu was not wonderful - not all menu items were available during the stay. Staff friendly and polite courteous.”

Jun 4, 2009 by Michael from Waycross,GA
Overall Rating: 10

“Located in the heart of downtown and walking distance from the landing.”

May 26, 2009 by Kathy from Sedona,AZ
Overall Rating: 10

• The hotel was extremely attractive and well-decorated.

“This is an impressive hotel as you approach the entrance. There is valet parking, and the lobby is modern and well-appointed. Everything looks new and well-maintained. The furnishings in the bedroom are well done, and the bed is comfortable. The lighting is a little dim however. The bathroom has a large granite counter and tile throughout. For the money this was an excellent value, and we would have liked to spend more time here.”

May 11, 2009 by Nicole from Richmond,VA
Overall Rating: 9

• Beautiful facilities, top-notch staff, and the room was amazing.
• Self - parking fees! Valet service was nice though.

“Will definitely stay again when in Jacksonville area. Top-notch hotel for the $ paid, but still leaves a lot to be desired for the star rating and class. Staff was wonderful, courteous, and knowledgeable. Valet service was a nice touch because there's always something going at convention center or Jacksonville Landing in which normal $5-$10 self-parking rate get jacked up to $15-$20. Valet service was only $18/night.”

Apr 25, 2009 by Brandy from Hernando,FL
Overall Rating: 10

• Location, staff, ambiance.
• Our stay wasn't long enough.

“We very much enjoyed our stay here. All the staff were very nice, the hotel met all our expectations.”

Jan 16, 2009 by Mabel from Miami,FL
Overall Rating: 10

• My every need was taken care of immediately.
• NA

“As I expected from the Omni hotel, everything was ready for me from the get go. In less than five minutes my car was taken care of, I had a key in my hand and my luggage arrived at the room. I was able to handle business e-mails and work and still get in enough hours of very restful sleep in. Their beds and pillows have no equal. Most definitely one of my favorite places to stay.”

Dec 20, 2008 by Suzi from Milwaukee,WI
Overall Rating: 9

• Very helpful staff, nice rooms, great shower.
• Parking expensive.

“Great location, right bt The Landing, a good place to shop, eat, or just walk and relax. Very helpful, friendly staff and comfortable room. Best shower (water pressure) I have found in a hotel.”

Nov 20, 2008 by Michelle from Waycross,GA
Overall Rating: 8

• Nice room, friendly staff and good location.
• The food in the bar was not very good.

“Overall, it was a good experience. The hotel staff were friendly, the room was a nice size, and the lobby had free wireless internet.”

Nov 9, 2008 by Ben from Colquitt,GA
Overall Rating: 3

• The location, very close to the landing.
• Poor planning for big crowds, not prepared with extra roll away beds.

“Overall, the hotel staff was pleasant, the rooms were clean. My concern is that they are not prepared to handle extra occupants on big weekends, such as the Georgia-Florida game. This is an event that takes place every year, there should have been better preparedness on the part of the hotel for extra guests.”

Oct 6, 2008 by Tommy
Overall Rating: 8

• Great downtown location.
• Parking in a downtown setting is always an issue.

“Parking downtown is always an issue, but this wasn't too bad. I don't eat hotel food, so can't comment there.”

Sep 8, 2008 by Linda from Orlando, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The price.
• Having to pay for parking.

“Room was very nice. I gave it a 9 instead of a 10 only because it was a bit too dark for my personal tastes. Lots of muted taupe and browns. It was modern and tastefully decorated. However if I had to stay in and work all day it would have been a little depressing to me.”

Sep 3, 2008 by Robert from Statesboro, GA
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[10]

• Location, price and quality.
• Cost of long distance phone calls.

“Luxurious.”

Sep 3, 2008 by Rose from Hephzibah, GA
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[8]

• The staff was very friendly and helpful.
• I am not happy with the parking.

“The hotel was very nice and I was immediately impressed with the lobby. The rooms were comfortable however I did have some issues with the bathroom. The one thing that I was not impressed with was the parking. The parking deck was across the street and the price for parking was not what I was told by the front desk. There was no attendant at the parking area to ask about the rates.”

Aug 20, 2008 by Donna from Tallahassee, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Helpful staff, comfortable beds.
• Limited parking available; private lot was chargeable. No hot tub.

“When staff found out it was my son's 12th birthday. They sent up cookies and drinks with their turn down service. Great personal service. Located a short walk to Jax riverfront.”

Aug 11, 2008 by Paul from White Plains, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[7]

• Free margaritas.
• Nothing much to do around general area of hotel.

“Really nice Omni hotel. I very much enjoyed my stay here.”

Aug 8, 2008 by Juahika from Panama City, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] •

• I like the friendliness of the staff and the cleanliness of the rooms. The bed was heavenly!
• I did not like that I didn't get a breakfast coupon.

“The Omni in Jacksonville, FL was one of the best hotels I have ever stayed in. I would definitely return and tell people about it. The staff is wonderful and the food is delicious. The design is very luxurious.”

Aug 4, 2008 by Vanessa from Philadelphia, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Treated well from all service providers, location was excellent to downtown area and riverfront.
• Nothing.

“Beautiful well kept lobby inviting with offerings of fresh fruit and water with fruit floating within. Rooms clean, staff treated guests with respect and services provided promptly. Hotel was located directly across the street from The Landing Marketplace and ST John River. Public transportation within the downtown area was close. Wonderful experience. Would definitely visit this hotel again, as well as refer to friends and family.”

Jul 24, 2008 by Ann from Morrow, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[4] • Location:[10]

• Easy self-park.
• Bathroom outdated and leaky, poor service.

“The pool is outdoors and there's no hot tub. The room was clean and attractive, but the plumbing was not efficient. The faucets would drip and the toilet would run loudly for a lengthy amount of time. There were several service mistakes made.”

Jul 8, 2008 by Holly from Buzzards Bay, MA
Overall Rating: 7
Cleanliness:[7] • Staff:[5] • Location:[9]

• The location and the cleanliness were excellent.
• The front desk staff were very cold, unfriendly and not very helpful. A BIG minus!

“This resort is in a great area. Close to "The Landing" and the river. The hotel and rooms were clean. However, the soap fixture in our room was duct taped to the tile wall. The valet guys were friendly, polite and efficient. The front desk staff however, were NOT. They were cold, unfriendly and not very helpful. Room service staff were grouchy and the food was average at best.”

Jun 30, 2008 by Linda from Orlando, FL
Overall Rating: 7
Cleanliness:[5] • Staff:[9] • Location:[9]

• Great location, attentive hotel manager.
• Parking garage, dirty glasses, poorly draining sinks.

“Nice upscale hotel and room however I feel that it's terrible for a hotel to charge you to park. Valet would have been $18 a night so I chose the parking garage for $10. Hotel guests were required to park on one of the top 2 floors. Since I checked in at 9:30 pm I was nervous about being alone in the garage and elevator. Bathroom sink and tub didn't drain well which was gross. Lipstick and funky spots were on the water glasses. The manager brought up 4 cold bottles of complimentary Evian which was very nice since the in room Evian was $5 a bottle. Just hope I'd get a better bathroom experience.”

Jun 6, 2008 by Anna from Jacksonville, FL
Overall Rating: 9
Cleanliness:[7] • Staff:[9] • Location:[9]

• The bed was very comfortable and they offered free wireless internet.
• The only thing I didn't like is that faucet leaked in the tub and the tub had some hair in it when we arrived.

“The hotel was very nice. The bed was comfortable and the room was clean other than the bathroom. It seemed the maid did not clean the bath tub very well. There was also a leak from the faucet in the tub. Otherwise, I would stay here again because it was a nice hotel.”

May 17, 2008 by Kathy from Rockledge, FL
Overall Rating: 7
Cleanliness:[1] • Staff:[9] • Location:[9]

• Kiddies backpack was an extra nice surprise.
• Dirty drinking glass with wine and lip stick still on it. Mold on the bathroom tiles. Having to pay $18.00 a day for parking.

“I really liked the hotel and will certainly return! The staff was superior!”

May 15, 2008 by Barbara from Saint Augustine, FL
Overall Rating: 1
Cleanliness:[5] • Staff:[1] • Location:[7]

• Location.
• Very loud guests on entire floor after midnight, hotel staff did very little to remedy.

“Night staff not helpful, very loud guests on our floor. It took 3 complaints (until 1:30 a.m.) before they were quieted down. Rooms are not insulated against noise, bathrooms are outdated, and carpets were dirty. This was a huge disappointment.”

May 12, 2008 by Loan from Panama City, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great of any level.
• The Garra is too far away and not have cover connect to Hotel.

“Great room, beautiful furniture and make me feel sleep on my own room, nice tone of color from bath room to the wall to the curtain, staff friendly and helpful, they are 100 stars and the room is 10 star, we are extremely happy to stay there, highly recommend to all of my friends and my family.”

May 2, 2008 by Lawrence from Ennis, TX
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Very clean and well tended.
• No problems.

“The atmosphere was nice, the people friendly, the accommodations beautiful. Definitely worth the stay.”

May 2, 2008 by Paul from Beaufort, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• I appreciated the extra that my children received, a special activity backpack.
• I did not appreciate not being informed prior that there would be a daily charge for parking.

“The Jacksonville Omni is a gem in the middle of a thriving downtown atmosphere. With a pool on the 4th floor overlooking the city, to being within walking distance to parks, restaurants, theaters and the Scenic St. John's river, the Omni provides both the business and leisure traveler with plenty of reasons not to spend time in their room. Just be sure to remember that as you're walking around beautiful Jacksonville, you are paying a premium to have your car parked.”

Apr 18, 2008 by Paul from Linden, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Extremely swanky.
• Bell men insisted on taking our luggage.

“Awesome area, one of the classiest hotels I have ever stayed in. The pool was pretty bad and very small, but everything else was first class.”

Apr 16, 2008 by Ivan from Gainesville, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Great location.
• Had to pay for every little thing other than the room.

“Great location. Very helpful staff. I would certainly stay there again.”

Apr 4, 2008 by Jeannine from Delray Beach, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Very friendly attentive staff. Rooms were clean, with contemporary decor. Downtown location.
• Didn't feel safe walking outside of the hotel at night, even to entertainment/restaurant complex down the street.

“Great location for downtown Jacksonville business traveler. Staff was very attentive. It was a slow weekend day. Very pleased with the ambiance and decor of the rooms. Would stay there again!”

Mar 26, 2008 by Kara from Savannah, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent service.
• Expensive to park.

“This hotel exceeded our expectations and I could not believe the value that we received. The hotel was clean, the linens nice, the pool warm enough for March, and every employee that we encountered was more than courteous. Management can be proud of their team.”

Mar 13, 2008 by Max from Houston, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• Very clean and modern. Nicely furnished room. Quiet.
• The ironing board was flimsy. Front desk males not wearing a tie.

“Nice rooms, and nice lobby with helpful personnel at the front desk. I noted that none of the males at the front desk were wearing ties. I realize that this is Florida, and things are more casual, but the missing ties looked sloppy and struck me as unprofessional. I don't like wearing ties that much either, but when I am conducting business and want to be seen as a professional, I know I have to wear a tie. I expect Omni's front desk staff to do so as well. Otherwise, this property gets an A.”

Feb 28, 2008 by Mark from Silver Springs, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Nice Decor.
• $14 self parking, 16 valet.

“Very nice from the lobby to all the details in the room.”

Feb 23, 2008 by Brian from Arlington, TN
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Room was very nice.
• Lost hot water on the last morning.

“Very good location. Great rooms. Friendly staff.”

Feb 22, 2008 by Suzanne from Ellicott City, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• I was treated extremely well - hotel was superb.

“I would definitely go to this hotel again - great location, lovely rooms, and very good restaurant.”

Jan 26, 2008 by G. B. from Macon, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice hotel for business travel. Upscale.
• Beds were poor. Carpet not vacuumed to standard.

“Overall the Omni was a nice hotel for my business travel. The room was clean except for some nut crumbs on the floor near the mini-bar. Vacuuming issue? The beds left something to be desired. Rock hard and small. Two people in the "queen" bed were awkward. If you are traveling as a couple, make sure you get a king!”

Jan 21, 2008 by Beverly from Trenton, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Location was excellent.
• Restaurant renovation. Hotel outdated.

“The Omni can't be beat for incredible location - just across the street from both the Performing Arts Center and the Jacksonville Landing. The hotel needs a bit of updating, and the restaurant was closed for renovations, but the staff was friendly and the hotel was very clean.”

Jan 18, 2008 by Jeremiah from Jacksonville, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• A modern feel and a great location.
• My room was non-smoking, but still had a slight smell of cig smoke.

“My wife and I spent the first part of our honeymoon there 7 years ago, and just spent our 7th anniversary there as well. It was just as we had remembered. A wonderful hotel in a scenic part of Downtown Jacksonville.”

Jan 14, 2008 by John from Trinity, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• I like the location that was directly across the street from Jacksonville Landing.
• I would have hoped a hotel of this size had a hot tub in the fitness center. I was disappointed it did not.

“Good hotel in great location. The room was clean and the bathroom was clean and in good condition. Probably one of the most comfortable beds I have slept in while staying in a hotel, in recent memory. I would not hesitate to stay here again!”

Jan 14, 2008 by Ken from Cumming, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The complimentary lemon water and chocolates.
• Parking fee. $10.00 per day.

“Very nice, easy to find. Have to park in a pay lot next door. The hotel should offer some sort of discount or parking voucher.”

Jan 6, 2008 by Alan from Miami, FL
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[8]

• Free internet.
• $16 per day for parking is ridiculous.

“Rooms need updating.”

Jan 3, 2008 by M from Buda, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Clean and nice bathrooms, friendly staff and GREAT breakfast, much more than the typical continental you would expect.
• The pool heat broke and was closed. I had picked this hotel for the indoor pool in winter and the kids were very disappointed.

“I'd stay here again. It was great for a family with young kids.”

Jan 2, 2008 by Nm from Peachtree City, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great place, great rooms.
• Nothing.

“Awesome location, but away from the beaches. Great ambience.”

Jan 1, 2008 by Annem from Miami, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[8]

• Nice lobby, great location.
• Double beds instead of queens; bad self-parking.

“It's a nice enough hotel and met my expectations. It was dimly lit, from the room to the restaurant to the garage - and everything in between. The valet was not helpful, and self-parking was very difficult. The bathroom is pretty small, but the rooms are a nice size. The beds were decent, and decor was beautiful.”

Jan 1, 2008 by Mark from Albuquerque, NM
Overall Rating: 3
Cleanliness:[5] • Staff:[2] • Location:[7]

• Location.
• The staff was unfriendly, misinformed, not customer oriented.

“Hotel location was great, but the staff was unfriendly and not very capable, my room was cleaned late in the day and I had to change rooms when I extended my stay because after asking three times to have my room cleaned they still did not clean it. I did not use the $14.00 per day self parking ticket and when I went to the front desk to remove the charge off my room the staff became confrontational and refused to remove the charges.”

Jan 1, 2008 by Robin from St Marys, GA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[8]

• Convenient to where we need to go and very romantic location.
• Nothing.

“The staff was excellent to us.”