User Reviews for Hilton Garden Inn Cleveland Downtown

Research User Reviews for Hilton Garden Inn Cleveland Downtown (1-20 of 151)

• Add Your Own Review »

Dec 12, 2009 by Cindy from Louisville,KY
Overall Rating: 10

• The employees were very friendly and helpful. We ate at the restaurant.

“The employees were very friendly and even gave us directions to every where we needed to go.”

Dec 10, 2009 by Greg from Waterford,MI
Overall Rating: 9

• It was a very quiet hotel, which was much appreciated.
• I was put in a smoking room, which didn't smell too great.

“Very nice, clean and attractive hotel, in a great location just outside of downtown Cleveland. Within walking distance of many popular locations. Rooms were clean and comfortable. If I ever have the need to be back in that area I would definitely consider staying there again.”

Oct 22, 2009 by Vince from Bedford,OH
Overall Rating: 9

• They had microwaves, refrigerators and flat screen in the room.

“Excellent hotel in perfect location.”

Oct 15, 2009 by Dave from Waynesville,MO
Overall Rating: 9

• The 24hr pantry was great and reasonably priced.
• Parking should not cost $16 a day in the off-season and Wi-Fi was not always reliable.

“Hotel was clean and facilities were very nice. The bed in the room was very comfortable. The staff was very friendly giving us a stadium-view room upon request. The 24hr pantry allows for purchases of food, drinks and snacks at any time and I was surprised to find the prices reasonable. The free Wi-Fi was good, but not always reliable. Parking per day is 16 dollars which makes sense during baseball season, but off-season it should be cheaper. We parked on the street for free (meters dont run on weekends) and in a lot across the street for 3 dollars a day.”

Oct 9, 2009 by Tom from Maumee,OH
Overall Rating: 8

• Great location, walking distance to most of downtown.
• We were given a smoking room and it reeked.

“The hotel was fine for the price we paid. (I wouldn't pay full fare.) Unfortunately the hotel was booked and there were no non-smoking rooms available.”

Oct 9, 2009 by D. Hammonds from Galloway,OH
Overall Rating: 4

“Overall the hotel was nice. I requested a wake up call for 10:30 am and I didn't receive my call until 10:38 am. Due to the late wake-up call I missed a telephone interview, due to my wake up call was late.”

Sep 30, 2009 by Roxanne from Beach Park,IL
Overall Rating: 10

• The staff was very pleasant and helpful.
• The only negative was the pillows were too soft.

“The hotel was pleasant and the rooms were clean and attractive.”

Sep 29, 2009 by Ray from Antwerp,OH
Overall Rating: 10

• Location and the quality of the room.
• Nothing.

“Wonderful place to stay in downtown Cleveland. Hotel parking was reasonable and safe.”

Sep 17, 2009 by Lonely from Chicago,IL
Overall Rating: 8

• Thin walls. I could hear other people which I usually don't hear in other hotel.

“Good hotel for the price. Only catch is that parking isn't included and one of my beds was itchy (had to switch to the other one). Overall good stuff for Cleveland.”

Sep 15, 2009 by Kim from Dublin,OH
Overall Rating: 10

• Beautiful, clean and conveniently located.
• Cost of parking.

“Awesome place and
above my expectations.”

Apr 13, 2009 by Julye from Findlay,OH
Overall Rating: 9

• Staff were incredibly friendly.
• Had no idea there was a fee to park.

“Hotel was awesome. Staff were great. Only complaint for the entire experience was that the fee to park was not mentioned anywhere.”

Apr 8, 2009 by David from Springfield,OH
Overall Rating: 10

• Great location to where we were going.

“Good location, clean, staff was friendly, and the beds were very comfortable. We really liked having a small refrigerator in the room.”

Mar 28, 2009 by Arthene from Homeworth,OH
Overall Rating: 10

• Staff was very helpful in providing directions and a particular phone number. Waitress was excellent!
• The eggs at breakfast were rubbery and the so were the hash browns.

“Great stay. We were within walking distance of the Q for an evening concert and the accomodations were exactly what we wanted, bar, restaurant, parking and location.”

Nov 12, 2008 by Kris from Cheektowaga,NY
Overall Rating: 9

• Looked brand new, easy parking acess.
• Parking cost $16 a night.

“Love it, great downtown location close to everything!”

Oct 22, 2008 by Cheri
Overall Rating: 6

• Big room with free WIFI.
• Bed was a little uncomfortable.

“It's located across the street from the stadium in which the Cleveland Indians play, so it's very convenient for that. The rooms are large and fairly attractive and WIFI is free, which I always appreciate. The room also included a microwave and refrigerator, which is nice. It was altogether a pretty pleasant hotel.”

Sep 7, 2008 by Jeff from Pflugerville, TX
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location.
• Parking fees.

“Everything that one would expect for such a hotel.”

Sep 1, 2008 by Lee from Macon, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[6]

• Clean, comfortable hotel with friendly staff. Close to baseball and basketball stadiums.
• Business room occupied too often by kids cruising the internet.

“Clean, comfortable hotel with friendly staff. Close to baseball and basketball stadiums (this effects street traffic and hotel occupancy during home games). Business room occupied too often by kids (unsupervised) cruising the internet. Most irritating, hotel is fairly far from public transportation routes (RTA train and bus routes), and hotel shuttle only serves limited area and has limited hours. Therefore I spent fair amount of cash on car service which are flat fee taxis which are often Lincoln continentals. Nice vehicles to cruise in, but wish for lower price alternative. If you have a car, parking is $16 per day - so still pay. Can take RTA train from airport to Tower City terminal and vice versa, which is only $1.75! But then need either hotel shuttle (if available) or taxi to connect to or from hotel.”

Aug 21, 2008 by Sherri from Thornville, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• I liked the fact that it was right across the street from Progressive Field.
• The bed! Said adjustable but didn't work & $16 additional for parking.

“Easy to get to off I-77 at progressive field, very convenient. Hotel is clean and staff was very helpful. Parking is additional fee which we were disappointed about. For the price of the room, parking should be free.”

Aug 20, 2008 by Maureen from Mobile, AL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Quality of the rooms.
• Limited parking spaces.

“Room had all the comforts of home, including free Wi-Fi. Breakfast was delicious. Staff was courteous and efficient. I'd go back in a minute!”

Aug 6, 2008 by Megan from Mentor, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• The lady at the front desk was very friendly!
• The fee for parking was quite steep I thought and was not aware of the fee ahead of time.

“My husband and I were really pleased with the hotel itself. I wish there could have been some type of discount on parking for those that were hotel guests. I realize it was close to the professional sports facilities but it wasn't a game night and we were not taking away from their business.”

Jul 7, 2008 by Kim from Niles, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was very modern and the bed was very comfy!
• The bar didn't open until 5pm!

“Excellent value, staff at your service was very friendly and knowledgeable.”

Jul 2, 2008 by Lindsay from Cincinnati, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• It was a great location.
• The carpet was sticky, which was absolutely disgusting!

“The location was great, for attending the Indian's game, and convenient to get on/off highway, but otherwise, on the outskirts of the city. The bed was comfortable, definitely not the nicest hotel I've ever stayed in. For the money it was worth it.”

Jun 4, 2008 by Andy from Brooklyn, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, great price and great accommodations.
• The buffet was a little pricey but not too bad.

“I highly recommend this hotel, the building is well kept and you can't beat the location. Right in the heart of downtown Cleveland across from Progressive Field.”

Jun 3, 2008 by Andrea from Aurora, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Very clean and the staff was very friendly.

“We usually stay at a higher star level. But, for a 3 star hotel, this was very nice. The location was great if you were going to a Cleveland Indians game. There are restaurants within walking distance. It is also very easy to get a cab. The parking was hassle-free and you received 24 hour in and out access.”

Jun 2, 2008 by Jake M. from Birmingham, AL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location relative to the Cleveland Indians' baseball park.
• $16 parking.

“If you're in town for a baseball game, this place is literally across the street from the stadium. Very clean rooms that are well furnished. Downside, you pay for parking and there is no free breakfast.”

May 30, 2008 by Rick from Louisville, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean with good eye appeal.
• Parking rate. Parked on street.

“Clean, attractive, located close to downtown and restaurants.”

May 30, 2008 by Amy from Morgantown, WV
Overall Rating: 4
Cleanliness:[8] • Staff:[3] • Location:[8]

• Location.
• No car service available at night.

“The hotel was nice, but there were a few things that made our stay less than enjoyable. A car service was available to drive us to our event, but when we called after the event, no car service was available and we had to guess our way on foot back to the hotel through the dark and sketchy streets of Cleveland. Also, the parking situation is a bit inconvenient. We had to pay $16 to park in their lot, but then when we tried to get out of the lot after checking out, they demanded to see our hotel room key, which of course, having checked out, we didn't have. Thank goodness I hadn't thrown out the invoice they slide under your door. No, I just had to crawl in my backseat and unzip my suitcase and find it to show the parking attendant, who was rather rude. The facility was clean and nice, but the guest services were lacking.”

May 26, 2008 by Mark from Pittsburgh, PA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• In room refrigerator and microwave, good size.
• Absurdly expensive parking for the area.

“A good hybrid business/family hotel. The staff was outstanding, friendly, knowledgeable, and helpful. The rooms were spacious and clean, though the beds were a bit worn out. Free wireless, microwave, fridge, and shop made it very convenient.”

May 22, 2008 by Jackie from Howell, MI
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[8]

• Convenience.
• No coffee available in lobby area.

“Rooms were comfortable, clean, friendly staff. Conviently located. Parking available.”

Apr 9, 2008 by Steve from Columbia, SC
Overall Rating: 4
Cleanliness:[6] • Staff:[7] • Location:[4]

• Downtown Location.
• Overnight parking more expensive than garage parking downtown.

“A/C was very loud with a high whine anytime it was on, too loud to sleep when it was running. Good location to the Jake, but otherwise too far east of downtown.”

Apr 9, 2008 by Carol from Red Bank, NJ
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[7]

• Free business center was very useful.
• No transportation on weekends.

“I was very pleased with this hotel. The staff was extremely friendly and helpful, and the room was very nice.”

Apr 8, 2008 by Steve from Cedar Rapids, IA
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• I did not go and you did not refund any of my money!
• I did not go and you did not refund any of my money!

“I did not go and you did not refund any of my money!”

Apr 8, 2008 by Jackie from Mount Blanchard, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[6] • Location:[10]

• Very nice hotel. Very nice location.
• $16 charge for parking. I stayed here one other time and wasn't charged for parking.

“The Hilton Garden is a beautiful hotel within walking distance of many Cleveland attractions. It was perfect for our getaway weekend. We walked to the Cavs game and to nearby restaurants. It is right across the street from Progressive Field, home of the Cleveland Indians.”

Apr 8, 2008 by David from Commerce, MI
Overall Rating: 7
Cleanliness:[8] • Staff:[9] • Location:[6]

• Staff was very friendly.
• Bed was very uncomfortable.

“Quasi convenient location just on the outskirts of Downtown. Would be very convenient for Indians or Cavaliers games. Plenty of overnight parking available for a reasonable price. Room style was a bit dated and the bed was not comfortable at all (It sagged toward the middle) and I woke up with a sore back.”

Apr 2, 2008 by James from Bloomington, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The staff was very helpful in setting up the Wi-Fi on our computer.
• The price for parking.

“The hotel was in a great location for our business trip. You need another category for traveler type. My wife and I travel as business partners as well as leisure. This trip was business).”

Apr 1, 2008 by Margo from Westerville, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Shuttle service was a bonus; pool was great, staff very helpful.
• Short staffed at restaurant.

“Great location, great staff, easy to find, very conducive to kids and adults.”

Mar 26, 2008 by Steve from Baltimore, MD
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Clean spaces; nice design; great location.
• Noisy street location; parking lot was difficult to navigate.

“Nice hotel. The front desk was friendly and efficient. I dined in the restaurant, which was empty but for one other person. My entree was not thoroughly cooked, but the waitress was attentive and very nice (but then again, I was one of two people who were eating that night). The room was small but cozy, and the HVAC unit was noisy. So overall, a great value, excellent location, nice spot. Thanks!”

Mar 26, 2008 by Walter from Youngstown, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Right off the freeway and across the street from Jacobs Field.
• Had to pay for parking.

“Overall a nice hotel, we were there the weekend in March Cleveland got bombarded with snow. The staff did a good job of accommodating everyone under the circumstances and keeping the parking lot dug out of the snow.”

Mar 12, 2008 by Michelle from W Henrietta, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• The staff was very friendly and helpful.
• Great location!

“We ended up staying in Cleveland during the big snow storm. Even though the hotel was short-staffed, the ones who were working did not show their frustration. If we could make carbon copies of staff in the Hilton Garden Inn Cleveland Downtown and put them all over the US, all travelers will be happy!”

Mar 11, 2008 by Kathy from Oakmont, PA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Excellent service even throughout a blizzard!
• Lipstick on glass in room - empty beer cans under bed.

“The hotel staff went over and above to provide exceptional service even while Cleveland was in the middle of a blizzard! The hotel provided complimentary food to stranded guests and even when short staffed went out of their way to provide an enjoyable stay. The parking lot was constantly maintained and assistance provided to help with snowed in cars. The location is ideal. Our room had a couple of cleanliness issues (lipstick on glass and empty beer cans under the bed) but the overall stay was excellent.”

Feb 27, 2008 by Kim from Niles, OH
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[10]

• Location.
• Dirty bathroom, linens has bad odor.

“This hotel was not the cleanest and the overall atmosphere was low class.”

Feb 22, 2008 by Jeani from Louisville, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Courteous staff, very efficient; Very comfortable beds.
• No shuttle service on weekends. Coffeemaker in room defective.

“This hotel has a great location and a staff that are willing to make your stay a pleasant one. Shuttle service is M- F only but they will contact a cab company for you.”

Feb 20, 2008 by Carly from Cincinnati, OH
Overall Rating: 6
Cleanliness:[7] • Staff:[6] • Location:[4]

• The business center was convenient and free internet access was a plus.
• The pool was very small and the water was cloudy.

“This hotel has good standard accommodations. It is clean overall and has some 'extra' amenities that are really nice including microwaves and minifridges in each room and a swimming pool. The location is less than ideal, as it is on the outside parameters of the Downtown area next to a shady gas station. It is right next to the ballpark, though, so would probably be good if you were going to a game. The staff was accommodating with an early check in and late check out as well. Overall, this is a good basic hotel, but not a luxury choice.”

Feb 20, 2008 by Jennifer from Warren, OH
Overall Rating: 8
Cleanliness:[10] • Staff:[8] • Location:[8]

• All of the services offered, including a 24-hour store, check-out by phone, free wireless internet and printing, spotless and friendly staff.
• Had trouble with remote printing of a document from our room, kids were messing around in the computer lab, no one helped. Trouble with parking.

“Overall we enjoyed our stay at the Cleveland Hilton Garden Inn. The hotel offers a lot of services that we appreciated. The staff was friendly. The rooms are comfortable. We encountered a couple of minor issues while there, but no big deal.”

Feb 16, 2008 by Julie from Ypsilanti, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[10]

• Comfortable bed. Clean pool and spa, with right temperature.
• Paying for parking.

“I would recommend this hotel to others.”

Jan 9, 2008 by Lance from Augusta, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff made me feel like family. Very professional and friendly.
• The $15.00 parking fee.

“I really liked this hotel and would give it a 9 out of 10 rating. Very clean and the staff was outstanding. Everyone was professional yet friendly and warm. The only downfall was the fact that there was a $15.00 a day parking fee and it was not a covered area. Due to the fact that a blizzard had just came through, I had to dig my way out. Not good. With all that I would still recommend this hotel to my friends.”

Jan 7, 2008 by Tricia G. from Brunswick, OH
Overall Rating: 6
Cleanliness:[5] • Staff:[8] • Location:[8]

• I asked for a non-smoking room with a queen bed. The Smokey smell was gross and we had 2 beds and adjoining rooms (with loud neighbors).

“Very Smokey.”

Jan 5, 2008 by Richard from San Antonio, TX
Overall Rating: 0
Cleanliness:[9] • Staff:[8] • Location:[9]

• Loved location and staff was friendly.
• Additional $15 day parking should be included in room price.

“Friendly and helpful staff in a good location. Carpet a bit rundown but facilities were quite good. Would have been nice to know in advance that they charged an additional $15/day in order to park. This significantly increased daily rate and took it out of the bargain category.”

Jan 4, 2008 by Sean from Leroy, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Great service.
• Shuttle did not run late enough.

“Good hotel, decent rates, friendly staff.”

Jan 4, 2008 by Bryan from Painted Post, NY
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[7]

• Very courteous hotel staff.
• Lots of extra little charges.

“Pros: The hotel was nice. The hotel staff was very courteous and helpful answering all of my questions. They had a very nice restaurant (dining area) and then a bar in the hotel which was convenient. It was nice being able to get up in the morning and eat something better than a continental breakfast.”