User Reviews for Wyndham Cleveland Hotel

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May 31, 2009 by Michael from Nashville,TN
Overall Rating: 0

• The hotel staff was exceptionally helpful and the location was perfect for the Cleveland Marathon.

“This hotel was in a great location with an exceptionally friendly staff.”

May 20, 2009 by Walter from Youngstown,OH
Overall Rating: 8

• The location to downtown Cleveland.
• Expensive valet parking and thin walls.

“Overall the hotel was good. Pros: location, cleanliness, very friendly and helpful staff. Cons: The walls to the hallway were not very soundproof. Valet parking is $20 a day.”

May 20, 2009 by Christina from Elyria,OH
Overall Rating: 7

• Very helpful and pleasant staff.
• Hotel room, hallways, elevator and lobby had dust and debris in the corners - could have been cleaner.

“Great location for Playhouse Square, Progressive Field and Quicken Loans Arena. No parking on site, but valet available at the door, and self park option available down the street. Hotel was newly renovated, but could have been cleaner. Some minor debris in the room and in the hallways. The elegant table in the lobby had fingerprints and streak marks on it - poor first impression. Overall, a good place to stay. Pool and hot tub in the basement is clean and spacious - a toddler play area is also there. Would stay there again.”

Apr 19, 2009 by Steve from Grove City,OH
Overall Rating: 9

• Great location.
• Nothing.

“Great location. Beautiful building.”

Jan 11, 2009 by Karen from Liberty,IN
Overall Rating: 7

• Quiet.
• Mold in the shower. Beverage splatters from a previous occupant remained on the vinyl chair in the room.

“Parking was a challenge. Valet parking was available but not practical for our situation. A nice place to stay for theater folks, otherwise the area was rather isolated.”

Sep 14, 2008 by Mark from Minster, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location. Clean and pleasing to walk into. Quiet.
• Desk people were a little slow helping guest.

“Very nice place. I would recommend to friends. While checking in one front desk employee made us wait 5 minutes while he was looking up something on the internet for himself. Other then that it was a great stay.”

Sep 14, 2008 by Karen R. from Malvern, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[6]

• Room.
• Valet.

“The only restaurant is very pricey. There aren't any mid priced restaurants within walking distance for night time or in hotel.”

Sep 13, 2008 by Lisa
Overall Rating: 4

• Do not valet park! It is $25 and they park it about 10 minutes away from the hotel!

“The hotel was under renovation when we visited. Our AC made noise which finally got resolved, after a few phone calls. We paid for valet parking and our car was parked very far across the street, which would have been cheaper and easier for us to simply park our own car. The cleaning staff did not clean our room until 5 pm. It was reasonably close to tourist attraction but be prepared to walk a distance.
”

Sep 12, 2008 by Joel from Coral Springs, FL
Overall Rating: 0
Cleanliness:[10] • Staff:[10] • Location:[9]

• It is centrally locate and has big room.
• No business center.

“I travel with my spouse and young we had wonderful stay, the staff was excellent. The room was very spacious I would definitely stay at this hotel again.”

Sep 12, 2008 by Audrey from Kettering, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• We loved everything! Got shuttled to our event.

“This hotel was awesome! My husband and I celebrated our 11th anniversary here and had a wonderful time! We ended up in a suite at no extra charge! We were shuttled to and from the Cleveland/Dallas game and had a blast!”

Sep 11, 2008 by Ed from Massillon, OH
Overall Rating: 2
Cleanliness:[3] • Staff:[4] • Location:[9]

• The air worked well.
• No maid service, room was not cleaned.

“The hotel was a real let down. The wallpaper was falling off the walls, the tub was dirty. I stayed for three days and did not receive any maid service. Their was no parking other then $22.oo for valet. A bad experience.”

Sep 11, 2008 by Wayne from Muskegon, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Loved staying in downtown Cleveland! Close to everything!
• Lobby a bit lacking.

“Within walking distance of many good eateries and other activities. Pleasant staff.”

Sep 8, 2008 by David from Scottsdale, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location.
• Construction going on.

“It was great for our trip.”

Sep 6, 2008 by Brian from Newark, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[7]

• Very nice staff and very helpful.
• Had to pay for WiFi access.

“Overall a very nice hotel. Location seems a bit out of the way, but you are less than 2 blocks from many restaurants, Tower City Mall, Progressive Field, The Q and The House of Blues. The hotel restaurant/bar closes at 11, so that makes it kind of difficult to grab a nightcap there.”

Sep 5, 2008 by Kimberley from Erie, PA
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[9]

• Very centrally located.
• Bath was not as clean as expected - evidence of mold.

“Overall this hotel was a good place. The bath was not as clean as it should have been. There was evidence of mildew in the ceiling tiles and bath tub. Additionally, the bath mirror lights were out.”

Sep 2, 2008 by Ray M. from St Clairsville, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location, efficient staff.

“Quality hotel with a central location. Efficient and effective staff that provided excellent customer service. Overall, a quality stay for a great price.”

Sep 1, 2008 by Andrea from Lima, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Picked us up from Browns Stadium and took us back to hotel, for no charge!
• Hallways were a little cold.

“It was a great stay, staff was very helpful and it was the best sleep I have ever had in a hotel, and I have stayed in hundreds of hotels, thank you!”

Aug 27, 2008 by Caroline H. from Solon, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location, near East 4th area.
• The room was not one of the renovated ones.

“It was a great location and good value. Staff was friendly.”

Aug 25, 2008 by Steve from Scarbourgh, ON CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Good staff, very good location, some renovation were under way at night.
• Big red stain on the carpet in the room.

“Great location very nice and friendly staff, good value.”

Aug 24, 2008 by Kathleen from Warren, OH
Overall Rating: 1
Cleanliness:[1] • Staff:[4] • Location:[8]

• Nothing.
• Bedspread stained, the whole place is shabby.

“Carpets were stained, the bedspread had a large stain on it. It took the staff one and a half hours to replace it, they had to clean another room and which the spread with the one from that room. Bed linens need replaced and the pillows are horrible.”

Aug 19, 2008 by Adriane from Mc Donald, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Nice large room.
• Bathroom could've been more up to date.

“The valet parking was nice. Staff was very friendly. Took shuttle service to the venue we were attending. Overall great experience.”

Aug 19, 2008 by Karen from Brockport, NY
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location.
• It was difficult to regulate the air conditioning.

“This is a great place to stay when taking in an Indians game or visiting the R&R hall of fame. Construction on the road in front of the hotel caused delays in the valet parking, but staff was very friendly and helpful. I would stay here again.”

Aug 18, 2008 by John from Brownsville, PA
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• The size of the room.
• Under construction, carpet was torn.

“The hotel rooms were very large and comfortable, it does need some work with the carpet being torn in places and the bath room lighting needs fixed.”

Aug 18, 2008 by John from Winona Lake, IN
Overall Rating: 7
Cleanliness:[4] • Staff:[8] • Location:[7]

• Restaurant food was great!
• Rest rooms on main floor were dirty.

“Overall critique could be improved with little effort. Management was not involved in reviewing Hotel cleanliness. It was cold in the hall ways.”

Aug 18, 2008 by Ryan from Columbus Grove, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• It was a very nice hotel and currently undergoing renovations.
• The bathroom in our room lacked sufficient lighting.

“It was a nice hotel. Renovations were underway while we were there, so it will probably get nicer yet. Very conveniently located in Downtown Cleveland. Within walking distance to several of the attractions in the area.”

Aug 16, 2008 by Chris from West Seneca, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[5]

• Liked the pool and hot tub, good to get to downtown.
• Had to pay separate parking and dust bunnies under bed.

“Downtown was under construction and so was the hotel. Did not like that we had to pay for parking. The room was very nice and bed was clean and comfy.”

Aug 7, 2008 by Mary J. from Erie, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was extremely helpful.
• You have to park around the corner or valet at $22 per night.

“The hotel was great. It was within walking distance of several restaurants of various cuisine, and we were able to walk to the Quicken Loans Arena. If you are attending a game at Progressive Field, you can easily walk there as well. Things were clean and the room was spacious and contained all that we needed.”

Aug 5, 2008 by Dale from Greensburg, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location close to Progressive Field.
• Only Valet parking.

“Was a great value and close to everything we wanted to doing? Construction in street makes things a little confusing. But overall very good experience.”

Aug 5, 2008 by Erv from Monona, WI
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• The location to go to and Indians game was great.
• The microwave and refrigerator sat on the floor sort of dumpy looking.

“Overall a nice place to stay.”

Aug 4, 2008 by Karri from Ann Arbor, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Clean, very helpful and friendly staff.
• Parking was across the street.

“The staff was very helpful, free room upgrade, good breakfast buffet. Clean room. Overall, excellent!”

Aug 4, 2008 by Chuck from Lansing, MI
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[8]

• The location was very good, easy to access the highway, Progressive Field and the Rock and Roll Hall of Fame.
• The hotel was under construction, which started at 8 am daily in the rooms above us.

“The location was very convenient and easy to walk around the downtown area. Unfortunately the hotel was under construction which started daily at 8 am on the floor directly above us. The road that the hotel was also under construction causing all of the nearby business to be closed.”

Aug 3, 2008 by Harvey from Cleveland, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[4]

• Other than location, all was very good.
• Location, far from Downtown.

“It's been said already.”

Aug 2, 2008 by Gary from Oshawa, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly, helpful staff and location.
• Parking was outrageously expensive.

“Clean, small, intimate hotel in downtown Cleveland, close to theatres, shopping, restaurants and baseball stadium. Area is completely being renovated and when finished will be Central avenue through the city. Only negative was the $22 a night plus tax for valet parking. No other optional choice available.”

Aug 2, 2008 by Marva from Independence, MO
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The beds and pillows were very comfortable.
• No fridge to put stuff in, we had to use our own cooler.

“Staff was very friendly and helpful. Nice clean place. Pool was very well kept and nice. The rooms looked very good and clean. The pillows and bed were very comfy. The view from the room was incredible.”

Aug 1, 2008 by Steve from Jackson, MI
Overall Rating: 0
Cleanliness:[6] • Staff:[9] • Location:[7]

• The location was ideal for going to a baseball game, and the area was great.
• The worst I have ever experienced.

“Overall, the stay was about a 3 on a 10 scale. There was no Kleenex in the room and no clock! The location was excellent and my opinion of Cleveland was well above what I expected. The hotel staff however was very cordial, and when I expressed my concerns, they actually listened, which impressed me.”

Jul 23, 2008 by Joe from Huron, OH
Overall Rating: 4
Cleanliness:[5] • Staff:[10] • Location:[7]

• Lobby, desk staff and the valet staff.
• Cleanliness and unavailability of the pool.

“Located near Playhouse Square with workers who are very courteous, respectful, friendly and hard working.”

Jul 23, 2008 by Karen from Sharon, PA
Overall Rating: 3
Cleanliness:[8] • Staff:[1] • Location:[7]

• The ambiance was beautiful, Some minor repairs are needed - they are working on them.
• The majority of the daytime staff was rude, inconsiderate and not very polite.

“The atmosphere of the hotel itself was extremely beautiful. The staff (desk clerk) on our arrival was not very friendly- very few of the staff was to my son and I when we were there. When I was told I did not want/need valet, felt as though I was being looked down upon. Some of the staff was not helpful at all, had been told upon our arrival of complimentary breakfast every morning that we stayed at the hotel- went to breakfast on our first morning and was greeted with, Good morning, welcome-today we are offering the breakfast buffet for $13.95 per person. When asked if we were ready to order, I asked her, 'what about our complimentary breakfast', she said, 'yes, do you have a coupon? I had asked 'what coupon and where do you get it', she referred me to the front desk where she said that they should have given it to me when we checked in (the desk clerk hadn't).”

Jul 20, 2008 by John from Grosse Pointe Woods, MI
Overall Rating: 3
Cleanliness:[3] • Staff:[2] • Location:[5]

• Not much.
• In need of serious updates. Halls and common areas were filthy.

“The Wyndham is need of serious updating. It is showing signs of age including peeling paint, faded carpet and cracked tiles. The bathrooms are the worst with glazing peeling off the tub and stains all over the floor and counters.”

Jul 16, 2008 by Sara from Tampa, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[8]

• The staff was very friendly and our room was big.
• The valet service was rather slow and valet was the only option.

“We really enjoyed our stay at this hotel! We had a large wrap around room with huge windows! It had more than enough room. I would say the only downfall would be the valet service. Valet is the only option for this hotel and it seemed like they normally only had 1 guy working. It took at least 10 minutes or so for them to go retrieve our car so it got a little irritating by the end of our trip, but the hotel itself is very nice.”

Jul 15, 2008 by Juan C. from Pottstown, PA
Overall Rating: 5
Cleanliness:[8] • Staff:[6] • Location:[1]

• The rooms were very nice.
• The area is not in the best part of Cleveland.

“The hotel tried to charge for parking even I did not park in their parking lots. This was everyday. I would not suggest this hotel for romantic or even with you're Children.”

Jul 14, 2008 by Bernd from Troy, MI
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Courteous staff, proximity to theatre district.
• Road under construction - no one had informed us of this.

“Great proximity to Cleveland's Theatre district, and yet only a few blocks' walk to either Tower Shopping center or Rock & Roll Hall of Fame. Courteous staff, very helpful. Too bad the road it is on (Euclid) has been under construction for two years now, with no apparent end in sight (as far as I can tell). Looks like it has seriously affected the business since many storefronts are closed.”

Jul 12, 2008 by Chris from Cincinnati, OH
Overall Rating: 7
Cleanliness:[5] • Staff:[7] • Location:[7]

• NA.
• Valet parking $22.00.

“I felt ok. Cosmetic things all over the room. Title missing, stripping missing etc.”

Jun 30, 2008 by Ken from Acton, MA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Pool , hot tub and exercise area were top quality.
• The lobby was a bit Spartan, neighborhood under quiet construction.

“Tee rooms were great, the desk staff was helpful, the services were top notch. It was a top quality hotel which led to a pleasant stay. It is walking distance to ballpark and Hall of Fame, our two destinations.”

May 28, 2008 by Amey from North Baltimore, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[8] • Location:[10]

• The pool and hot tub were excellent.
• Pay for parking.

“Good hotel. Didn't like how you had to pay for parking and internet but everything else was good.”

May 22, 2008 by Heidi from Springfield, OH
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• Great staff, excellent location.
• My chair was missing out of my room, stains on carpet.

“I have stayed at this hotel before and had an excellent stay. I still had an excellent stay this time, but was a bit disappointed when I saw the condition of my room. There were like three different huge stains on my carpet that was not very attractive. The chair was also missing from our room so there was no place for anyone to sit on the bed. The other room that we had, was up to my expectations, we generously gave the nice room to our friends that went on the trip with us. I am sure that if we called the desk they would have corrected the issue, but we were two doors from the other room so we just left it be. The staff is wonderful at this hotel. The location is great. I would stay there again.”

May 22, 2008 by David from Trenton, MI
Overall Rating: 5
Cleanliness:[4] • Staff:[7] • Location:[7]

• The lobby and parking attendants were nice.
• The room was dingy and didn't have fitted sheets.

“The staff was nice and helpful, the lobby and elevators were nice but the room was downright awful. The bed didn't have fitted sheets so they came off revealing a disgusting mattress. The bathroom was poorly lit. The decor was that of a midrange or less hotel. I would not stay there again. For the record I am not that picky, I just like clean.”

May 20, 2008 by Andy from Liberty, IN
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[7]

• Location.
• The mattress was worn out.

“The location was great but the hotel rooms needed some upkeep.”

May 18, 2008 by Brenton from Charlottetown, PE CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Amazing staff; right near ballpark.
• Construction made finding it hard.

“Fantastic staff in a lovely hotel in downtown Cleveland. A five minute walk to the ball park in a soon-to-be updated community (I hope).”

May 12, 2008 by Kevin from Valley Grove, WV
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[6]

• Friendly & helpful staff.
• No parking, dark hallways.

“Construction makes it a little hard to get to, but not too bad. There is a parking garage across the street from the back of the hotel where you can self park for $9. There is also a little very inexpensive deli across the street from the back of the hotel for a great breakfast. Within walking distance to a few small grills for lunch and dinner. Hotel interior is ok, nothing special.”

May 9, 2008 by Molly from Canal Fulton, OH
Overall Rating: 8
Cleanliness:[5] • Staff:[8] • Location:[4]

• Friendly staff. Nice breakfast buffet, expensive though. nice hot tub and pool.
• There were dirty underwear hanging over the shower curtain rod and a dirty rag. gross. Also lots of construction and hard to find parking.

“This hotel was a nice hotel overall. It was hard to find where to park with all the construction and so we finally did the expensive ($22 a night) valet parking. There was dirty underwear and a dirty washcloth hanging in the bathroom. Gross the staff came in and got it out and gave us free buffet breakfast vouchers. So that was nice. Other than the bathroom, room was clean and nice. overall it was a nice hotel.”