User Reviews for Embassy Suites Hotel Cleveland-Downtown

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Sep 24, 2009 by Everett from Hamilton,OH
Overall Rating: 1

• All except the smoke.
• The stinking smoker s room.

“Okay. Public areas were fine but room was smokers room on the smoking floor. My clothing still stink after
I got home.”

Sep 8, 2009 by John from Onekama,MI
Overall Rating: 10

• Very good shuttle service.
• Should expand dinner menu.

“Good.”

Aug 17, 2009 by John Piccirilli from Rochester,NY
Overall Rating: 1

• Appearance hotel staff.

“Terrible! Do not recommend to business travelers. Hotel workers using facilities.”

Jun 6, 2009 by Rick from Lagrangville,NY
Overall Rating: 10

• Great suite.
• Pay for parking.

“Great value, great room, 2 hour open bar, breakfast in the morning.”

May 7, 2009 by Michelle from Stow,OH
Overall Rating: 7

• Location.
• Hotel room was dingy and sparse even though it was a 2 room suite.

“Location good reasonably priced, shuttle service was great and took us everywhere we wanted to go without taking our car out of the garage. Staff was friendly and helpful. Hotel room was dingy, sparse with furniture, but somewhat clean.”

Mar 16, 2009 by Amanda from Toledo,OH
Overall Rating: 7

• The room was a good size, especially the sitting room.
• I did not like the fact that there was only one light switch to the bathroom even though there were two doors.

“My over all stay at the hotel was good. I did not like the fact that u had to pay to park in their garage every time you left the garage. They should have a charge for the whole day especially if you are going to be coming and going from the hotel.”

Dec 23, 2008 by Steve from Bedford,IN
Overall Rating: 3

• Nice pool and workout facility.
• None around at night to help with maintenance issues.

“We had 2 rooms. One room was fine. The other room did not have hot water, and the furnace did not work. We were told to let the water run for a while and it would heat up. It did not. When we called about the furnace, maintenance had went home for the night. So we asked for more blankets. Great for my kids to see. Hotel staff was friendly, but unable to do much due to the lack of resources that they had available.”

Jul 31, 2008 by Ralph from Chicago, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Staff was very helpful.
• Could have decorated a little nicer.

“This is a nice hotel with little frills but clean. Great location to Base ball park and rock and roll museum. It has a very friendly staff. This is a nice clean place to spend the night. It is what it is.”

Jul 19, 2008 by Julianne from New Orleans, LA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• The beds were comfortable and staff was friendly.
• Maid service was sloppy.

“The hotel is conveniently located in downtown Cleveland and in an apartment tower that also includes a grocery store, small restaurants and a coffee shop. It also has a free shuttle service to nearby attractions. The living area in our suite was somewhat bare and not updated, but the beds were very comfortable. Our only complaint was the maid service was a bit sloppy - bed throw pillows left on the floor, did not leave coffee packs, did not wipe off furniture or remove room service dishes.”

Jul 3, 2008 by Bernadette from Pittsburgh, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Everything.
• The Jacuzzi was not available to use.

“Rooms were spacious, clean and staff was extremely nice and helpful. The location was great as well as having a free shuttle to take you places around town. The price was a little higher but well worth it.”

Jun 9, 2008 by Amanda from Hershey, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Complimentary shuttle to local attractions.
• Short staffed.

“Very nice, lots of space in room, good location for local attractions.”

Apr 23, 2008 by Lisa from New Springfield, OH
Overall Rating: 7
Cleanliness:[5] • Staff:[5] • Location:[8]

• We loved the shuttle that would drop you off and pick you up fun! Also great breakfast!
• Our bathroom was dirty.

“Overall the hotel was great! great rooms great location. Some of the staff were not very friendly, but I would certainly recommend this hotel to people.”

Feb 26, 2008 by Rhoda from Indiana, PA
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• I liked the separate bedroom.
• The carpet was a tad dirty.

“Everyone from the check in/help desk to the restaurant staff was extremely courteous and helpful. The room itself was very nice. I especially liked the fact that the bedroom was separate from the living quarters. The carpets were a little dirty in some areas but that is to be expected with the traffic I'm sure the room sees. We did not get the opportunity to see or use the pool so I really can't comment on that. The location of the hotel was great.”

Jan 30, 2008 by Kathy from Akron, OH
Overall Rating: 7
Cleanliness:[5] • Staff:[7] • Location:[8]

• In room suite.
• Could have been cleaner and the food was not good.

“Location was convenient and staff was very friendly. Easy check in/out.”

Jan 14, 2008 by David from Commerce, MI
Overall Rating: 7
Cleanliness:[4] • Staff:[9] • Location:[8]

• Spacious room, outstanding fitness center.
• Cluttered hallways; many room service trays out for a long time.

“In general this hotel is very nice, only a few things that were disappointing. The staff was very friendly and courteous. Room service was prompt and the plate sizes were quite large for the price. The fitness center is one of the best I have ever seen in a hotel. The only problem with the hotel was the clutter left in the hallways. There were at least half a dozen room service trays in the hallway when I checked in, including one at my room! They were finally cleaned up, but at 4am and it wasn't that quiet; the sound of the staff picking them up actually woke me up. Had that problem not existed, this would be a near perfect stay.”

Jan 5, 2008 by Andrew from Dayton, OH
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Friendliness and helpfulness of the staff.
• Parking.

“The hotel staff made our stay very comfortable. The rooms met all of our expectations.”

Jan 4, 2008 by Carmen from Canton, OH
Overall Rating: 7
Cleanliness:[7] • Staff:[7] •

• Did not have room available with tub, wheelchair access only.
• As above.

“Convenient to all in Cleveland. Walking distance to Tower City, Gundy, restaurants.”

Jan 4, 2008 by Thomas from Springfield, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Size of room.
• No backup when shuttle broke down.

“Nice place to stay. Enjoyed the complimentary drinks and breakfast.”

Jan 2, 2008 by Curt from Lancaster, OH
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• It is close to a large variety of places to go and things to do.
• There was a party in the room next to us, many minors, much noise, and no security shut-down.

“Excellent location of hotel. The shuttle will take you and pick you up for anything in the surrounding Downtown area. The rooms were spacious and the beds comfortable. It was mostly a positive experience. The only complaints are the parking accommodations are pricey, and there were a lot of parties (New Year's Eve) in the rooms. The one next to us was loaded with loud kids (many of them minors), when we called the front desk (twice), they came up and asked them to quiet down, but didn't do anything about the underage drinking. We weren't able to get to sleep until 3 a.m. No comps for our incontinence.”

Jan 2, 2008 by John from Milford, OH
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Roomy, location, free hot breakfast.
• None.

“Excellent value! Nice to have a separate space from sleeping quarters. Leg mate hot breakfast bar, INCLUDED.”

Dec 26, 2007 by Guil from Camlachie, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The parking should be included in the price or it should be a flat rate. (Current situation they charge $4 every time you go out) not acceptable.
• Parking lot cost. It feels like the hotel is gouging.

“Excellent location for travelers, easy access from the highway. The only improvement should be to the parking rules.”

Dec 22, 2007 by Tiffany from Cleveland, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The beautiful room!
• Nothing, it was a great room.

“This room was spectacular! The bathroom was huge with granite counter tops, and beautiful tile floor to ceiling. There were 2 large flat screen TVs & the suite was decorated perfectly. This was the best $50.00 I have ever spent. I was shocked by this 1st class room!”

Dec 20, 2007 by Dan from New Albany, OH
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[8]

• Appliances in the room.
• The furniture was not the most comfortable.

“This hotel will meet the needs of any traveler, for any length of stay. It is located with in walking distance for many different events and attractions.”

Dec 4, 2007 by Renee from Vincent, OH
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[6]

• Very nice looking, nice comfy beds.
• They do not tell you about the times of shuttle service to the clinic. Bathroom had mildew.

“Overall the hotel is very nice. The staff was helpful. But they did not tell me that the shuttle only run 4 times a day, and I need to get back to the clinic before the next shuttle arrived. Since I was not informed, they made an extra trip back just for me! Its a little tricky getting to the parking garage. But I did really like the hotel comfort and food! Very Nice!”

Nov 23, 2007 by Gwen from Cincinnati, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room had amenities and was clean
• The eating establishment was not compatible with hotel

“I was very impressed with the cleanliness and update of the room. It was very quiet and cozy.”

Nov 14, 2007 by Jessi from Bainbridge, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Staff was very helpful, able to give us good advice on where too go.

“We really enjoyed our stay. When asked about what we were there for, the staff was able to provide us with many different sites and discounts. I would stay there again.”

Nov 13, 2007 by Mike from Medina, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Recently remodeled and exceeded our expectations.
• The elevator situation was not good but the rooms made up for it!

“No question, we would definitely stay here again. The rooms have been remodeled with flat screen TV's and new furniture. Free shuttle to any downtown location but really they are with in walking distance. All around a great place to stay, not to mention the free drinks!”

Nov 12, 2007 by Dee from Maple Heights, OH
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[7]

• Rooms are spacious, modern and clean!
• Elevator lobby small and too narrow for crowds.

“Complimentary breakfast was very good. Fitness center and pool was excellent-especially hours for use. Internet/business room should have more computers unless hotel is wireless. No major complaints because we enjoyed our stay.”

Nov 5, 2007 by Brent from St. Paul, MN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Location was excellent.
• The hot tub was not working and pool was cold.

“The hotel was very clean and in a great location. The hotel shuttle was a great way to get around town to check out local restaurants and the staff was extremely helpful. The only down side was the cold pool for my son and no working hot tub. Overall, it is a very nice place and would recommend to others.”

Oct 30, 2007 by Bonnie from San Francisco, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The complimentary shuttle.
• The big stains on the carpeting.

“The staff was efficient, very friendly, and helpful. The complimentary breakfast with made to order omelets sealed the deal for me at this hotel. I would recommend the embassy suites hotel downtown Cleveland to anyone traveling to that destination.”

Oct 29, 2007 by Gail from Midlothian, VA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Wonderful layout of rooms, all the conveniences needed. Excellent breakfast included and shuttle service anywhere in the city.
• The decorating was awful! The room was so comfortable though, I didn't care!

“We loved this hotel; it was perfect for our needs. Clean, efficient, and all the perks!”

Oct 27, 2007 by Paul from South Lyon, MI
Overall Rating: 0
Cleanliness:[10] • Staff:[8] • Location:[9]

• Convenient downtown location.
• Was given a smoking room that stank!

“Was initially given a smoking room. I called down to the front desk and they told me that was all they had. I went down to the registration desk and spoke with them. They told me that was all they had for rooms with two beds. I told them that I only needed one and they found me a room.”

Oct 27, 2007 by Paul from Findlay, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The space of the room was excellent.
• The heating/cooling system could not be controlled.

“This is an excellent stay. Close to entertainment and restaurants. We would stay here again.”

Oct 26, 2007 by Sue from Wooster, OH
Overall Rating: 10
Cleanliness:[8] • Staff:[7] • Location:[8]

• We love the happy hour and complimentary breakfast.
• One of the elevators was operating, but stuck while I was in it!

“My favorite Cleveland hotel. Its comfortable and the rooms are so spacious and quiet. You cannot hear a thing in the rooms except your own noise. The courtyards are lovely as well. Thanks for the great deal!”

1 of 1 people found this review helpful.

Oct 25, 2007 by Ellen from Bethesda, MD
Overall Rating: 4
Cleanliness:[3] • Staff:[5] • Location:[6]

• Nice sized suite for a good price.
• Room extremely hot. Phone kept flashing message. Hallway carpet filthy.

“Does not compare well to other embassy suites in other cities.”

Oct 25, 2007 by Jake from Burlington, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[6] • Location:[10]

• Free alcohol from 530-730!
• Security guard was kind of a jerk.

“Would love to stay there again for free drinks and food. Definitely going back sometime soon.”

1 of 1 people found this review helpful.

Oct 24, 2007 by Helen from Fostoria, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I liked the two plasma TVs and the layout of the hotel.
• Air conditioning did not work & it was so hot. Also our toilet wouldn't flush properly.

“Even though the air conditioning wasn't working and the toilet wouldn't flush properly, overall we would continue to stay at embassy suites we liked the location and the renovations. You need to make accommodations when the ac isn't working they brought us a fan which did not cool us off at all & we got charged for parking!”

1 of 1 people found this review helpful.

Oct 17, 2007 by Jayson from Pine Hill, NJ
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[6]

• Rooms are a good size.
• Sharing facilities with the next door apartment complex.

“Somewhat different than most embassy suites. Shares some facilities (including pool/parking) with an adjacent apartment complex. Lobby is small, but employees were prompt and friendly. Sports bar in the attached retain area was quite affordable. Overall, a good hotel for business persons.”

Oct 17, 2007 by Kenneth H. from Norfolk, VA
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[10]

• In that I am a native Ohio (Clevelander), I have the opportunity to stay in many places. I like the location and climate of the embassy.
• Although, this does not happen much, housekeeping slipped up on cleaning my room one of my nights stay.

“As a certified travel agent, I would critique this embassy as one of my favorites. Personally speaking. I would recommend it for others. I look forward to staying here again. The furniture in the living area was a little dated.”

1 of 1 people found this review helpful.

Oct 5, 2007 by Elizabeth from Rome, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Spacious and great amenities.
• Parking fees.

“Updated and very nice - great breakfast too!”

1 of 1 people found this review helpful.

Oct 4, 2007 by Rick from Toronto, ON CA
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[7]

• Front desk service was beyond excellent.
• Bus service slow in outdoor part of breakfast restaurant.

“Top notch.”

1 of 1 people found this review helpful.

Oct 4, 2007 by Cathy from Middleburg Hts., OH
Overall Rating: 4
Cleanliness:[3] • Staff:[4] • Location:[9]

• Location and restaurant.
• Room was dirty, beds uncomfortable, check in slow.

“If my friends had not chosen to meet at this hotel, I would have stayed somewhere else. The location was perfect but not worth the money. Checking in was slow and the room was still dirty upon arrival. Most likely will not be back.”

1 of 1 people found this review helpful.

Oct 3, 2007 by Sharon from Warren, OH
Overall Rating: 5
Cleanliness:[7] • Staff:[5] • Location:[8]

• The location and the doormen were great.
• I was very disappointed in the fact that the shuttle & store were not in operation when posted.

“I would stay here again, however I was very disappointed I chose the hotel because I knew they had a shuttle and I ended up having to pay a taxi for my return. I am writing directly to Embassy Suites because the situation was poorly handled.”

1 of 1 people found this review helpful.

Oct 3, 2007 by Ellen from Imlay City, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Fabulous staff & room.
• Nothing.

“We were pleasantly surprised and loved our stay!”

Sep 28, 2007 by Elizabeth from Ravenna, OH
Overall Rating: 0
Cleanliness:[7] • Staff:[10] • Location:[9]

• We like the view of the city.
• Carpet had stains and bath room floor looked dirty, everything else was good.

“This is a really nice place, friendly people, and good location. The shuttle service was wonderful to have. The breakfast was very tasty. I loved the view from the outdoor patio and I also like the pool and fitness rooms. I didn't think the floors in our room were very clean, but I think this is due to the hotel being so busy. I would still recommend this hotel to friend and will stay there again myself.”

Sep 26, 2007 by Kristen from Mayfield Heights, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Room setup was fantastic, very spacious.
• Pool smell was very strong.

“Excellent hotel. No complaints, very accommodating. Great price for the room.”

Sep 26, 2007 by David from Holland, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Very nice, spacious, and clean! great amenities.
• Parking.

“Great place to stay for a game or whatever you might be doing in Cleveland. For the money, very nice hotel room.”

Sep 22, 2007 by Elizabeth from Neptune Beach, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Accommodations were very nice.
• Renovations were going on.

“Great value, nice room, 2 high def TVs were an added bonus. Nice set-up.”

Sep 18, 2007 by Rochelle from Columbus, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[8]

• Room was spacious and beds were very comfortable.
• Valet parking was rather pricey.

“Great experience.”

Sep 5, 2007 by Dee from Franklin Park, IL
Overall Rating: 8
Cleanliness:[9] • Staff:[5] • Location:[7]

• Beautiful spacious two-room suite with large bathroom and wet bar area; balcony provided great views.
• Under renovation; had to call maintenance every time we flushed the toilet (it failed every time!); housekeeping cleaned - failed to re-supply towels.

“Lovely rooms - this will probably be a beautiful hotel after renovation; restaurant quality was inconsistent but our server was honest; manager's reception required drinks to be served with ice - how cheap! There seems to be some management issues that need to be addressed so guests don't need to spend so much time addressing these issues themselves (housekeeping, maintenance, etc). Convenient shuttle service to a two-mile radius a plus!”

1 of 1 people found this review helpful.