User Reviews for Renaissance Cleveland

Research User Reviews for Renaissance Cleveland (1-20 of 544)

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Dec 14, 2009 by John from Indianola,PA
Overall Rating: 10

• Good location. Nice work out equipment.
• Parking garage to the hotel is a little confusing/difficult.

“Very nice, upscale, full service hotel. Used the fitness center (small but very nice equipment) and had a beer at the hotel bar (very nice and easy). Taking luggage from parking garage to the room and back was a little bit of a pain. Did not notice a good quick indoor route between the two.”

Dec 10, 2009 by Larry from Norwich,CT
Overall Rating: 10

• Brassiere Restaurant was excellent & room was roomy. Xmas decor was unbelievable beautiful.
• Not one thing.

“Beautiful 4star, elegant older hotel, with great location (attached to Tower City Mall), Brassiere Restaurant was super.”

Dec 7, 2009 by Carissa from Akron,OH
Overall Rating: 10

• Very friendly staff.

“Beautiful hotel in a great location. Room overlooked the Christmas lights on public square. Hotel limo took us to the theater and gave us a V.I.P. treatment.”

Dec 3, 2009 by Sharon from Cleveland,OH
Overall Rating: 4

• Location.

“Although the location was outstanding, the request for two double beds was completely ignored, and the room was TINY. Only had one double bed, not comfortable for two friends traveling.”

Nov 25, 2009 by John from Andover,OH
Overall Rating: 10

• Very attentive staff, arrived at door when I missed my wake up call.

“Great hotel, always enjoy the level of service! Best location in town!”

Oct 12, 2009 by Kaylene from Los Angeles,CA
Overall Rating: 10

“What an awesome stay! The room I was initially assigned had a very small bathroom. The desk staff went out of their way to upgrade me to a bigger room with a beautiful bathroom. My partner and I had an amazing get away together. The room was beautiful, the facilities were superb and within easy walking distance of great restaurants and sports stadiums. Would definitely stay again.”

Sep 27, 2009 by Susan from Blissfield,MI
Overall Rating: 10

• Great Location for downtown Cleveland. Comfortable beds.
• Decor older.

“Great experience. Staff was able to accomodate my request for 2 beds even though only one was reserved per their Priceline arrangement. We were upgraded to Club level as no other rooms with 2 beds were available and we were Marriot reward members.”

Sep 8, 2009 by Jennifer from Lockport,NY
Overall Rating: 10

• The bedding, desk clerk and concierge.
• Nothing.

“Excellent location for restaurants museums and stadiums. beautiful room and spacious bath. We stayed from Thursday to Saturday and the hotel was very quiet in spite of knowing there was a convention at the hotel. The pool area is beautiful but lacks a hot tub. Loved everyone in fact we were taking pictures and staff stopped and asked if we wanted to both be in the pics. The doormen were fantastic helpful with tips about where to eat and party.”

Aug 26, 2009 by Joe from Oakwood,OH
Overall Rating: 8

“Hotel room was okay, not overly nice. Probably due to a facelift before too long.”

Aug 23, 2009 by Michelle from London,Canada
Overall Rating: 10

• comfortable beds, large rooms, central location to rock and roll hall of fame and short drive to pro football hall of fame in canton.
• Can't really find anything wrong with this hotel.

“The hotel is beautiful, large rooms, we had two queens and a pull out in an L shaped room. Large desk area and internet hook up for a fee. The breakfast was excellent and good selection. Friendly staff, always willing to help out.We had a great 2 night stay. Lovely hotel Lobby bar as well.”

Aug 19, 2009 by Tammi from Wadsworth,OH
Overall Rating: 6

• Cleanliness of rooms, hallways, lobbies, common areas was fantastic.
• Parking is miserable. Many laps around the garage. Garage was crumbling - spots were blocked in the morning.

“Starting with the cramped parking garage. Directions are poor inside so expect to have to back out of dead ends at least once. Spots are so tight many are wasted because patrons take more than a spot. We drove around the whole garage three times all 3 levels to finally get a spot. Garage is a bit scary. No good places to walk from car. Stairs and elevator are filthy. We paid $23 for this parking situation. We should have paid another $7 for valet, and we would have, but were already in the garage at the ticket station before we realized the valets were all around the corner. Hotel is the cleanest I've ever seen in the U.S. At 4 AM we awoke to a scream. Partying continued for hours. In the morning the desk advised us the weekends are like this because people come for weddings and stag/bachelorette parties and forget how to behave. Nice. Our weekend away from the children for our anniversary was not as quiet and relaxing as we had hoped. I thought by going 4 star I could avoid the motel mentality, but apparently not. I am disappointed that the hotel allows this. I will not try to stay at this hotel again.”

Aug 18, 2009 by Jackie from Lowell,MA
Overall Rating: 8

• Very elegant and
  cleanly nice overall hotel.

“This hotel was very impressive. Very nice decor and very clean. The staff was very pleasant and knowledgeable. If I was ever in the Cleveland area again I would absolutely stay at the Renaissance. The only down side was, there were a few rowdy guests enjoying the pool after posted hours.”

Aug 15, 2009 by Carol from Hamburg,NY
Overall Rating: 10

• Convenient location. Clean. Wonderful architecture.

“We enjoyed our stay very much. Being downtown on the public square was a terrific location. The architecture was lovely. The fountain in the lobby was beautiful and the view of downtown from there was outstanding. We all enjoyed the unusual shape of the pool and the feeling that you're outside, but you're not. We highly recommend.”

Aug 3, 2009 by Michael from Stuart,FL
Overall Rating: 10

• Classy, sophisticated, frienddly place to stay.
• Parts of it looked like it needed a renovation.

“Nice value for the money.”

Jul 8, 2009 by Wendy from Fairport,NY
Overall Rating: 8

• Clean and sharp.
• Front desk staff not real friendly and needs easier accessibility to parking garage.

“Would like to try again.”

Jul 3, 2009 by Shawn from Tupperville,Canada
Overall Rating: 1

• Nothing.
• The maid stole my camera and the security lied to my about it. The security wouldn't even tell me where to park! The pool was useless.

“This hotel was very disgusting. The staff (other than the front desk) was rude. The pool was completely useless and had no hot tub or steam room. The room stank and I almost positive the maid stole my camera. please do not stay at this hotel. The security was rude and quite frankly scary! The hotel was under some kind of construction so the view was of scaffold.”

May 1, 2009 by John from Ravenna,OH
Overall Rating: 9

• Very clean & great location.
• Space of the left side of bed to the wall.

“Would stay again.”

Apr 29, 2009 by Heather from Akron,OH
Overall Rating: 10

• The hotel room was very nice.

“The hotel was located very conveniently for our trip and the accommodations met our expectations.”

Apr 23, 2009 by Joe from Depew,NY
Overall Rating: 9

• Attached to mall with movie theater and walk way to Quicken Loans Arena.

“Hotel is great stayed here two weekends in a row. Could not find a better location. Walking distance to everything never had to use car.”

Apr 23, 2009 by TJ from Endicott,NY
Overall Rating: 8

• It's beautiful and in the heart of the city.
• Ive been to this hotel several times, and there's never any ice in the machines. Never even when I asked.

“Beautiful hotel, needs to work on ice machines.”

Apr 16, 2009 by Ashli from Newark,OH
Overall Rating: 5

• I loved the old world feel of the hotel, very classic.
• The atrium rooms need to be more soundproofed.

“The hotel was renovated back to its classic charm. We were on the 5th floor on the inside. Which means we had an outdoor sitting area which was very cute and sweet. But the room was very tiny. And because we had a door to the atrium (which was where the pool was) it was very loud. I was woke up at 8am on Sunday morning to kids screaming and laughing from the pool. I was trying to sleep. At 2 am for about an hour we had drunk twenty somethings slamming doors and screaming. But no one did anything. And then the worst part of the inability to sleep is that the hotel gives you two pillows. One is a feather pillow which is about 1 in thick or a Huge 2.5 feet X 2.5 feet. And about 1 foot thick. It was hard and heavy. I couldn't sleep because this was very uncomfortable and when I was able to I woke up the next day with a stiff neck. Not very comfortable.”

Apr 15, 2009 by Ben from London,Canada
Overall Rating: 9

• Location.
• Swimming pool.

“Believe, ended up changing rooms because of after hours pool noise. Pool was closed at 4:00 pm for maintenance, was told it would open in 30 minutes. The pool was fantastic.”

Apr 12, 2009 by Julie from Pittsburgh,PA
Overall Rating: 7

• Nice workout facilities.
• Parking garage does not have easy access to hotel.

“Nice hotel with a convenient downtown location. The indoor pool and gym were nice - they had fresh apples in the gym which was great. Staff was friendly, but service was slow throughout hotel. Great shower and room was small but nice.”

Apr 1, 2009 by Ray from Milton,Canada
Overall Rating: 7

• Location.
• Over priced.

“While it is a historic building in Cleveland, the general rooms are certainly not worth the four star price.”

Mar 25, 2009 by Mark from Lowellville,OH
Overall Rating: 10

• Very comfortable bed, great location!
• Small room, but not overly cramped.

“The hotel was well worth the money. The view from our room was not good. But the bed was fantastic. The bar was a little expensive, but the location was perfect. Close to shopping and the Q.”

Mar 21, 2009 by Rick from Chanhassen,MN
Overall Rating: 4

• Rustic appearance.
• Expensive parking, hard to access, noise from street.

“Bad experience, parking and internet too expensive. Heat did not work.”

Mar 12, 2009 by Nicole from Norwalk,OH
Overall Rating: 9

• Great location - especially if you're going to the Q.
• The decor was a bit dated in our room and showed more wear.

“Great location, clean comfortable rooms. Staff was pleasant and bar was nice.”

Mar 11, 2009 by Justin from Newark,OH
Overall Rating: 8

• Location.
• Noisy hallway at night. Hotel staff did not address this problem.

“Great location in Cleveland, walking distance to the Q, Jacob's Field, as well as to West 6th street (bar scene). Room was extremely small, but very nice. Was disappointed by the noisy hallway at night/early morning. I would have thought with an upscale hotel the staff would have addressed these problems better. I was also disappointed by the parking situation. The hotel has its own garage, but parking is still very limited. I had to circle the garage about 3 times before I located a couple that was leaving.”

Mar 10, 2009 by Amy from Clarence Center,NY
Overall Rating: 10

• Appearance, cleanliness, staff was informative and extremely helpful.
• Nothing

“We would stay again and recommend it to friends and family. Location and the staff was very impressive. It is a beautiful hotel, clean and the staff was friendly and went out of the way to make our stay special.”

Mar 9, 2009 by Todd from Sherwood,OR
Overall Rating: 3

• Location
• The internet is slower than dial-up. Do not stay here if you do business on your computer.

“ This hotel is very old. It has not been refurbished in many years. The rooms are old and the heaters are 30 years old and work very poorly. The internet is the old plug in style and is extremely slow. There is no way you can do any internet communication using their server. There is no wireless to connect to either. The front desk actually told us to go to the coffee shop in the adjacent mall to email or connect to the internet. ”

Feb 25, 2009 by Tom from Felton,DE
Overall Rating: 9

• Great decor, atmosphere and amazing beds. Definitely the best night sleep in my life.
• Parking garage is a nightmare.

“Great hotel, great ambiance, terrific location right in the heart of Downtown Cleveland. The room was nice and the bed was amazing.”

Feb 17, 2009 by Gary from Canonsburg,PA
Overall Rating: 10

• Clean, neat, comfortable.
• TV reception was not the greatest with limited stations.

“I loved it. We have stayed there before, but it was long ago. Very clean and the staff was accommodating. Attached to the mall and dining areas. You did not have to go outside if you choose.”

Feb 16, 2009 by Chuck from Detroit,MI
Overall Rating: 10

• Clean Room & Facility. Very Friendly staff
• None

“Clean Friendly staff”

Jan 30, 2009 by Chris from West Milton,OH
Overall Rating: 10

• Everything!
• Nothing

“This hotel was amazing. The staff makes you feel like a million dollars. The entire hotel is amazing. Best bed I have ever slept on in a hotel. I highly recommend this hotel for any trip you ever take!”

Jan 25, 2009 by Tara from Churubusco,IN
Overall Rating: 8

• Beds and pillows were very comfortable!
• Cost of Food.

“Hotel Parking was close yet expensive around $25.00 for the night. Check-In was fast. Our room was comfortable: Beds and pillows were fantastic, food was really good (expensive!) and staff was so friendly and accommodating. The building seems old and the rooms too.”

Jan 20, 2009 by Rob from Uniontown,OH
Overall Rating: 9

• Location and easy to get around Cleveland.
• Decor outdated but clean and not worn.

“I really liked this hotel. Upon arriving I ask for and was upgraded to an executive suite. We met friends for the Cavs game and it was nice that we could walk to the arena through the tunnel without going outside since it was 5 degrees out. Also nice the tower city shopping so we had plenty to do inside. The staff was excellent as was the bar and restaurant. I would recommend this hotel.”

Jan 4, 2009 by Melissa from Westlake,OH
Overall Rating: 2

• The feel of the lobby.
• Not worth the money.

“We expected more from this hotel and were sadly disappointed. We have been to many hotels throughout the country and we have seen Sheraton and Holiday Inn rooms that are more luxurious than the Cleveland Renaissance.”

Dec 31, 2008 by Don from Brookville,IN
Overall Rating: 9

• Convenient to downtown attractions.
• Parking was pricey.

“Great place to stay for a weekend in downtown Cleveland.”

Dec 8, 2008 by Chris from Roanoke,VA
Overall Rating: 10

• This is an older hotel with lots of history.

“I have stayed at this hotel a number of times and only once had any issues. I will definitely be back.”

Dec 4, 2008 by Greg from Trenton,OH
Overall Rating: 9

• Nice historic hotel.
• Road closed to hotel due to parade during arrival.

“Very nice historic hotel in the heart of Cleveland. Very beautiful inside and out. Our room was small but nice. Parking is $23.00 a night, and a long walk and elevator ride to get there.”

Nov 29, 2008 by Bill from Pittsburgh,PA
Overall Rating: 8

• Lobby Court Bar was well laid out.
• Food at Sans Souci wasn't very good, Valet was slow.

“Arrived, and checked in swiftly, bell captain and Valet were prompt and courteous. Went to lower level to grab lunch, wasn't impressed with the fare, then to the lobby bar which was a nice atmosphere. Returned to my room to get ready for a meeting, associate and I went to sans souci for dinner. Average at best food. When I returned from meeting, was no valet, and was told to wait at front desk to drop my keys off. Next morning the valet took 25 min to retrieve my vehicle. Room was nice but small, bed was comfortable and shower was relaxing. I wouldn't call it a 4 star, other than its size and architecture.”

Oct 3, 2008 by Meredith
Overall Rating: 8

• Concierge was very helpful and knowledgable.
• The TV in our room was 15 ft. away from our bed. The room was really small

“My husband and I enjoyed our stay at the hotel. Nice big bar, good restaurant and helpful staff. A few things that were a bit annoying... the TV was so far away from our bed we could hardly see what was on TV, the room was a lot smaller than we planned for. The ice machine was out of ice the 4 days we were there (unacceptable for such a nice hotel). Overall it was nice.
”

Sep 26, 2008 by Bill
Overall Rating: 10

• The location of the hotel met our needs for we were attending a Cleveland Browns game and we were able to walk every where that we needed to go.

“My friends were impressed with the hotel as I was the one that had gotten the rooms for everyone. Rooms were very nice. My friends were also impressed with the lobby and how attractive it was and that says a lot coming from guys that were there to see a football game.”

Sep 20, 2008 by Melanie
Overall Rating: 9

• Friendly staff.
• Our single queen room did not have a window.

“Staff is very helpful. Hotel is beautiful and in a terrific location. We only used the breakfast restaurant this visit. Hotel is connected to the mall and to the RTA (local train service) that was very convenient for my father in law who had a knee problem and could not walk far.”

Sep 16, 2008 by Bob
Overall Rating: 2

• The location was perfect and the hotel staff was very nice.
• The room was very small, only a queen bed, loud AC.

“We arrived and were pleasantly greeted by the front desk attendant. She advised us that the only room available was a queen size room. We got to a room and it was rather small. There was only one queen bed in the room. The AC made a tick noise the entire night and the smoke alarm was flashing all night.”

Sep 15, 2008 by Helen.
Overall Rating: 9

• The staff was very friendly and helpful.
• Tower City is not the safest place.

“Very nice hotel.
”

Sep 12, 2008 by Jonna from Xenia, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great location for the sporting event we attended.
• No vent fan or window in bathroom.

“Nice rooms, staff was helpful and friendly. Location was great for Cleveland sports events.”

Sep 12, 2008 by Scott from Port Huron, MI
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• Location.
• We felt $30.00 was a bit excessive for parking.

“We did not have time to use any of the facilities of the hotel. The hotel was very nice.”

Sep 11, 2008 by John from Rochester, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[3] • Location:[9]

• Close to where we needed to be for the event we were attending.
• It cost $30.00 for valet parking, to me this is unacceptable.

“The concierge service was terrible in getting our bags to our room. It took them over 45 minutes after I called and asked them where luggage was.”

Sep 10, 2008 by James from Toledo, OH
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[8]

• Nice lobby and convenient location.
• Small room, not comfortable.

“It seems to me, such I got a good price on the room. I received the worst room possible.”