User Reviews for Renaissance Cleveland

Research User Reviews for Renaissance Cleveland (21-40 of 378)

• Add Your Own Review »

Mar 10, 2008 by Chris from Bowling Green, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent service!
• Nothing.

“The Renaissance in Cleveland was a great experience. They treated me well, had excellent staff and took care of everything.”

Mar 6, 2008 by John from Sandusky, OH
Overall Rating: 3
Cleanliness:[7] • Staff:[5] • Location:[8]

• Tower City and I didn't have to go outside.
• Internet fee and parking fee was ridiculous.

“The hotel was nice our room was 2 small. Everything was overpriced. Holiday inn express is just as nice with free internet. I thought I was really getting something I was wrong. The best thing was Tower City”

Feb 29, 2008 by Rebecca from Des Moines, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean, Tasteful and Classy décor.
• No shuttle service to airport.

“PERFECT.”

Feb 27, 2008 by Chad from Blasdell, NY
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Great location for a night on the town.
• 25.00 dollars for parking.

“Decent, mostly clean, four stars a bit of a strench, I would recommend for the right price.”

Feb 20, 2008 by George from Fairviewpark, OH
Overall Rating: 4
Cleanliness:[10] • Staff:[6] • Location:[4]

• It looked expensive.
• Parking was horrible and it cost 25 bucks.

“It is located right next to Tower City mall, which closes at 6 o'clock on a Saturday, It took 30 minutes to travel through their indoor garage because there is no room to maneuver. Parking costs 22 bucks. I couldn't find a spot so I had to pay the valet. There was no complimentary anything with his hotel. The service staff were nice but I did receive the wrong directions.”

Feb 18, 2008 by Andreanna from Mansfield, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[4] • Location:[8]

• Location.
• Morning receptionist.

“The hotel was nice, my 7 year old son remarked that he enjoyed the Renaissance Hotel more than the Ritz Carlton.”

Feb 14, 2008 by Michael from Arlington, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[7]

• Good service, fine linens, soaps, shampoo, and decor in the room.
• Expensive restaurant.

“As a four-star hotel, this hotel is exactly what is expected. Great service, helpful staff, high-level decor in the room, top-level linens and towels. And as expected, fine restaurants with premium pricing on the menu.”

Feb 10, 2008 by Maggie from Houston, TX
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Fancy lobby.
• No free internet.

“The hotel's lobby was beautiful. The rooms were nice but small. There was no refrigerator and the heater was a radiator with an old fashion dial.”

Feb 9, 2008 by Steven from Columbus, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The staff was very friendly and fast to accommodate us.
• The main reason we went was 2 relax and their pool was closed both days.

“Upon first sight the hotel was very glitzy and glamorous the hotel was perfect the only issue myself or fellow hotel guest noticed which isnt bad in and of its own was the inner city youth who were using the hotel as a cut through for the tower city mall had no respect and were using a lot of profanity when walking through. There were a lot of families staying those nights at the hotel.”

Feb 8, 2008 by Mark from Mc Donald, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The desk agent gave us a room with two doubles.
• The original reservation specialist told us that two double beds were not available. I was with my wife and 2 daughters and would have caused problem.

“I was ultimately pleased that the desk agent gave me a room with 2 double beds. However, the original reservation agent told me that there were none. I would have had no options if this did not work out for me. (But luckily it did in this case.) I do not know why that would be the case. This was somewhat disturbing not knowing what to expect until I got there. If this had not worked out - I would have had a bad experience.”

Feb 7, 2008 by Maria from Minneapolis, MN
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• The staff was excellent. I have never been pampered so much at a hotel, and I've gotten pampered at lots of hotels.
• The hotel had a beautiful historic feel, but I think they should update their carpet and furniture, still keeping it historic, but with flair.

“The hotel was comfortable; the staff was very accommodating and friendly. They pampered me like I was "the Queen of England".”

Feb 6, 2008 by Helen from Fostoria, OH
Overall Rating: 6
Cleanliness:[10] • Staff:[10] • Location:[10]

• I've always loved the luxury and outstanding staff there.
• We could not control the thermostat of our 2 rooms - extremely hot.

“This was the first time I had something negative to report and it was only because the two rooms we had were extremely hot - we couldn't control the thermostat in the 2 rooms - they didn't work.”

Feb 1, 2008 by Chris from Westwood, MA
Overall Rating: 8
Cleanliness:[7] • Staff:[10] • Location:[8]

• Definitely a classic, beautiful property.
• My first room had a huge cockroach in it, and my second room had dirty curtains.

“Overall a stunning property, but the interior of the rooms needs to be looked at, and invested in.”

Jan 31, 2008 by Ron from Erie, PA
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[9]

• Classy.
• Room was too small.

“The room was very small for 2 people. It was a beautiful, old hotel. (Grand, actually). Did not eat there because it was very pricey. The service, what little I used, was excellent.”

Jan 30, 2008 by Andrew from Fairport, NY
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[9]

• Staff.
• The people in Cleveland. The noise at 9 am from the pool. Thinnest windows ever.

“The staff was very helpful and accommodating. The only complaint I have is the pool is in the middle of the hotel and there is no soundproofing between your room and the pool, get a few 7 year olds there at 9 am after going out on 6th street. Horrible experience. So, just make sure you are in an outside room.”

Jan 25, 2008 by Amber from Gerrardtown, WV
Overall Rating: 7
Cleanliness:[7] • Staff:[8] • Location:[5]

• The beds were amazingly soft.
• The area was not very safe at night

“The staff were all friendly. The hotel was clean. The rooms were nice, but the bathroom was outdated. The food from room service was great.”

Jan 24, 2008 by Candace from Carmel, IN
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[10]

• Locations.
• You cannot control the heat in interior rooms.

“Excellent location, wonderful beds, very quiet, spacious bathrooms. The lobby and grand stairwell will make you feel like you're in a palace.”

Jan 22, 2008 by Danielle from Whitmore Lake, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great location, beautiful room, great price! We loved it and will definitely be back.
• Parking was too expensive. Especially when you are already paying for your room. it should be included or discounted.

“Wonderful!”

Jan 15, 2008 by Bill from West Bloomfield, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Nice lobby open atmosphere when you walk in. Spacious.
• Room was a bit small.

“Overall it is a good location friendly staff, very nice lobby area and bar. Would definitely recommend.”

Jan 13, 2008 by Staci from Saint Louis, MO
Overall Rating: 7
Cleanliness:[8] • Staff:[7] • Location:[5]

• Comfortable and clean room.
• Hard to control the thermostat and temperature in the room. Parking slightly difficult.

“Great place for a short stay. Clean room, nice staff.”

Jan 9, 2008 by Bryan from Columbia, MO
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• Great location. Great access to Tower Center and RTA.
• Rooms a tad small and we had a view to a brick wall!

“Very good hotel with a good location. Easy access to Q Arena and Jacobs Field. We came during the winter and never had to go outside taking the train from Hopkins Airport to Tower Center to hotel. All connected together.”

Jan 7, 2008 by James from Liberty Township, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The Staff treated my Daughter like royalty. I couldn't be more pleased.
• The inability to have my car waiting.

“The hotel was Clean, friendly, and prepared to meet all my needs. I was in town for the Hanna Montana concert, with my Daughter, the hotel staff made the experience memorable.”

Jan 6, 2008 by Melanie from Roanok, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Restaurant.
• Wired internet has a fee, very limited food in the bar would like some nachos or something.

“The location of this hotel is great. Service was terrific. Room was fairly small, internet had a fee and there is no view of the city from the rooms.”

Jan 3, 2008 by Adam from Carmel, IN
Overall Rating: 2
Cleanliness:[5] • Staff:[4] • Location:[5]

• Friendly staff.
• Noise level: We were kept up most of the night by the people in surrounding rooms.

“We had to have the hotel staff move us to a different room at 2am. My wife and I are not picky people but the number of drunk, yelling people in the surrounding rooms was unbearable.”

Jan 3, 2008 by Gayle from Kalamazoo, MI
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[6]

• Beautiful furnishings, great front desk staff, lovely rooms.
• BIG misses on some key cleanliness details.

“We had a wedding at a far more expensive hotel nearby, so we were pleased to be so close at a great price. Downtown is a rougher area though, so we were very watchful. This is one of those hotels that comes so close to excellent but falls short in some details - ex: the lovely bathrobe in the closet I glanced at upon arrival was covered in red dye and looked like blood when my husband put it on! Someone had dyed their hair red and left large stains all over it, and housekeeping never noticed. There appeared to be more red stains on the bathroom door and the marble wall near the garbage can.”

Jan 3, 2008 by Marty from Alexandria, VA
Overall Rating: 5
Cleanliness:[9] • Staff:[7] • Location:[10]

• Location was excellent.
• Value for price, noise.

“Very disappointed in the room we were given, esp. since the hotel was supposed to be a 4-star. It seemed old and worn. Small, with no minibus. Noise was an issue, as parties were going on all night around us. (we had a child with us) I would not stay here again, even at a lower price. However, the staff was pleasant and the lobby area was very nice.”

Jan 3, 2008 by Jack from Groveport, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I really liked the location.
• Amount you pay for parking, but thats not an issue.

“I would like to stay there again soon.”

Jan 2, 2008 by Diane from Peoria, IL
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Beautiful Christmas decorations.
• Valet couldn't recommend a place to park.

“I felt like a princess in my luxury room and I slept like a baby!”

Jan 2, 2008 by Herb from Geneva, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly service, clean well-appointed room.
• Internet connection did not work with my Mac laptop. Hotel should have free wireless internet.

“Excellent hotel to stay in DT Cleveland. Friendly efficient staff. Well-placed for shopping, eating, and R & R H of F.”

Dec 30, 2007 by Reuben from Oak Park, MI
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[8]

• I got a great deal on the room.
• They charge for internet.

“The hotel was nice especially the beds, but the bathrooms seemed old and somewhat run down.”

Dec 30, 2007 by Helen from Richmond Hill, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Beautiful hotel, great location.
• Pay parking, pay internet.

“Great hotel! The rooms are comfortable and well appointed. The lobby is spectacular. Hotel is very central to many attractions.”

Dec 18, 2007 by James from Jacksonville, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• It was much nicer than I imagined it would be.
• No airport shuttle this was a big disappointment.

“The hotel was excellent from top to bottom. The exercise room was well equipped and maintained. Here seemed to be too much scattered construction on the front of the hotel, I would have finished one project before I started four or five more.”

Dec 13, 2007 by Cc from Houston, TX
Overall Rating: 9
Cleanliness:[10] • Location:[9]

• Beautiful and festive lobby.
• Bathroom fixtures outdated, tub did not drain well.

“The Renaissance is a very prestigious and historic property. The staff was professional and courteous, the grounds were beautiful. The amenities were plentiful and well maintained. In my room the decor was wonderful. The only drawback was that my tub did not drain very well. In spite of that, I would definitely stay there again.”

Dec 13, 2007 by Frank from Louisville, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[7] • Location:[10]

• Location, quality and cleanliness.
• Ridiculous parking fee of $25 night, when the lot next door only charges $10.

“Excellent quality and cleanliness and great value for your money.”

Dec 11, 2007 by Michael from Louisville, KY
Overall Rating: 10
Cleanliness:[8] • Staff:[10] • Location:[8]

• Beds are comfortable. Convenient location to mall/restaurants.
• Pay for internet access. A bigger TV would also be nice.

“Nice hotel.”

Dec 7, 2007 by Meredith from Rochester, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Elegant, well-restored historic building. Beautifully decorated for Christmas. Helpful staff, especially Susan the concierge.
• Our room overlooked a covered courtyard with pool. When kids were playing in the pool, the noise was amplified by the architecture.

“The hotel is in a beautiful old building in a perfect location in Downtown Cleveland. Lots of restaurants within walking distance. The staff was all extremely nice and helpful. The concierge really went all out for us.”

Nov 29, 2007 by Joe from Brunswick, OH
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location in Downtown Cleveland couldn't be better.
• Room size was small for such high rating.

“The staff was great to us. We had two rooms for two night booked for 4 guys and the original ones we were given really small. The staff, with out hesitation, moved us to the next biggest rooms they could find. The rooms are surprisingly small overall. Location is near everything downtown plus the ability to walk to the Quickens Loan Arena and RTA without walking outside is great.”

Nov 29, 2007 by Frank from Houston, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[10]

• Elaborate, restored public areas.
• The pool. Overly expensive business center. The bathrooms/shower could use an upgrade.

“Friendly and helpful staff. Perfect location for Cleveland.”

Nov 28, 2007 by Michael from Providence, RI
Overall Rating: 7
Cleanliness:[8] • Staff:[6] • Location:[9]

• Convenient for games.
• Small rooms.

“Great location, but overpriced for the room size and amenities.”

Nov 28, 2007 by Don B. from Kingston, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Festive atmosphere; friendly staff, clean, and spacious room.
• Availability of parking; too expensive.

“Historic, classy hotel; beautiful lobby. Staff was extremely courteous and friendly. Room was spacious, well-appointed, and clean. Spacious bathroom, very clean. Quick access to Cleveland nightspots, Cleveland Browns stadium.”

Nov 27, 2007 by Sam from Troy, MI
Overall Rating: 1
Cleanliness:[4] • Staff:[9] • Location:[9]

• The location and the staff.
• Horrible rooms. Very run down.

“This hotel is a stinker and totally ill maintained. The carpet was threadbare and the walls crumbling. Only thing missing here were the rats.”

Nov 27, 2007 by Rebecca from Raleigh, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great bed! Great staff!
• Small TV? That's it!

“Everyone was very friendly, the room was clean and fresh, great amenities! Great gym!”

Nov 26, 2007 by Bill from Jefferson, OH
Overall Rating: 9
Cleanliness:[8] • Staff:[8] • Location:[8]

• The bed in our room was awesome. It was so comfortable that we enjoyed more than our own bed at home.
• The drain in the bathtub was slow. This made taking a shower somewhat uncomfortable.

“This is a beautiful hotel in a very good Downtown location. We were within walking distance of anything we wanted to do in Cleveland. I would highly recommend this hotel to my friends and family.”

Nov 25, 2007 by Dan from Akron, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The room was very large and comfortable.
• The TV was a little far from the beds.

“The hotel exceeded my expectations. The room was larger than I pictured. Everything in the room was nice and neat. The doormen were very friendly and helpful in retrieving a taxi for my party. The lounge was very elegant and decorative. My overall experience at this hotel was outstanding.”

Nov 21, 2007 by Julie from Bluffton, OH
Overall Rating: 4
Cleanliness:[5] • Staff:[4] • Location:[1]

• Price.
• Location, lack of places to eat around it, especially at night, not safe.

“Very bad unsafe environment and location.”

Nov 16, 2007 by Boyd from Gahanna, OH
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Elegant and dignified. Thoughtful decor impressive beds!
• The hotel parking fee of $22 per night is scandalous.

“Located in the heart of downtown, this hotel is a masterpiece of America post WWII industrial design. The building is elegant and in excellent condition. A joy to stay at.”

Nov 13, 2007 by Eric from Dexter, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Great location for all things downtown, easy to catch rail out of town.
• Parking was confusing.

“Great hotel and location. Lives up to rating!”

Nov 12, 2007 by Steve from Newark, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[6]

• The bar staff was very friendly.
• The construction outside.

“Very nice hotel, clean and elegant. The staff is well trained and professional. The neighborhood is a little rough for walking alone at night.”

Nov 9, 2007 by Guy from Jeffersonville, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• This was a great experience. We received a nice room on 14th floor with access to lounge food etc great>.
• It was not close to Cleveland clinic but worth the drive.

“It was a very enjoyable experience. Staff was excellent and friendly.”

Nov 9, 2007 by Michelle from Lakewood, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Hospitality. The employees are fantastic!
• Pool, small and no hot tub.

“Staff at the front desk really took care of us. We had our young children and we were cramped the first night. She upgraded our room to give us some additional space. The hotel was fantastic, however the employees made it over the top!”