User Reviews for Renaissance Cleveland

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Aug 16, 2008 by Joel from Franklin, TN
Overall Rating: 7
Cleanliness:[6] • Staff:[9] • Location:[8]

• The staff and aesthetics of the hotel - great location - beautiful hotel.
• Rooms need to be updated - our room had stained sheets and towels.

“They also gave us club access and late checkout to compensate for our trouble. Hotel was great - could have been a little nicer in the rooms - very musty and we had stained sheets and towels - AC was very hard to use - either ice cold or muggy - paying more for the historic at this hotel - great location - lots of bars/restaurants in walking distance.”

Aug 15, 2008 by Cyndi from Fenton, MI
Overall Rating: 7
Cleanliness:[9] • Staff:[7] • Location:[8]

• Great location, beautiful hotel, great looking room.
• On-atrium location is a nightmare!

“My husband and I stayed at the Renaissance Cleveland during a weekend stay and for the most part we really loved the hotel. The location was wonderful and the building itself is absolutely gorgeous. The lobby is like something out of a movie. Our room was beautiful - seemed small at first until we noticed a small door and realized it led to a really nice patio with comfy furniture adjacent to the hotel's atrium. However, the location on the atrium proved to be somewhat of a nightmare. There was a large, boisterous wedding party in rooms near ours and they partied all night, part of the time in the atrium itself which is supposed to be closed at night. We complained to the front desk and the noise stopped for about a half an hour and then started up again. We didn't expect the hotel to be responsible for individuals behavior, but would have expected better security to keep them from ruining other guests stays. My advice is to stay away from atrium rooms - if anyone is screwing around in the atrium you will hear every word!”

Aug 15, 2008 by Kc from Eden Prairie, MN
Overall Rating: 6
Cleanliness:[9] • Staff:[10] • Location:[9]

• Top notch onsite restaurant; caring staff.
• HVAC system very noisy; shower water pressure was lacking. Expensive parking.

“Grande Dame hotel property at the city center; high-style luxurious lobby exudes old world money. Staff is genuinely caring; lounge and onsite restaurant are exceptional. Unfortunately the rooms are cursed with antiquated & noisy HVAC and plumbing; rehab of bathrooms poorly executed (tub inserts overplayed in legacy bathtub); very poor ventilation in rooms as air does not circulate to the outside.”

Aug 14, 2008 by Anna M. from Bedford, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The staff was very responsive.
• My room had a cup of coffee and one of the glasses opened, as if someone checked in and then was moved or left. It was unnerving.

“It is a very elegant hotel and with a very responsive staff. Getting baggage from parking area is a bit of a hassle if you do it yourself.”

Aug 14, 2008 by Nancy from Manitowoc, WI
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very friendly staff. Very clean rooms.
• Not enough seating space in the room.

“This is a very nice hotel. Perfect location for Rock Hall of Fame, restaurants and bars of the Warehouse District, etc. Connected to Tower Mall. Night shift valet is extremely nice and helpful. Housekeeping staff is very friendly and does and excellent job. The pool isn't open very late and isn't very kid friendly. Could be more places to sit in the room besides just the bed. Overall, very nice.”

Aug 14, 2008 by K from Canton, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It is conveniently attached to Tower City shopping mall.
• Parking rate is $25, a fairly steep rate and not really optional.

“Though our room was nicely appointed and extremely clean, it was quite small for being a very expensive hotel. The fitness room is excellent!”

Aug 14, 2008 by Bgm from Murrysville, PA
Overall Rating: 9
Cleanliness:[9] • Staff:[5] • Location:[9]

• Great elegant hotel.
• NA.

“Very beautiful hotel close to everything in Downtown Cleveland. Connected to a shopping mall which was fun to walk around.”

Aug 13, 2008 by Theresa from Pittsburgh, PA
Overall Rating: 8
Cleanliness:[6] • Staff:[8] • Location:[6]

• Friendly staff.
• Room small.

“The room was small but comfortable. The staff was so nice and helpful and the hotel was very pretty. Pool and gym were very nice.”

Aug 13, 2008 by Kristin from Moon Township, PA
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[8]

• The room was perfect and everyone there was really friendly.
• The food was terrible! Room service is not worth it. I hope the restaurant is better.

“This was the perfect room! Everyone was friendly and very helpful! However the food from Sans Saucy the hotel restaurant was terrible. I will never get room service there again.”

Aug 12, 2008 by Betsy from Perry, MI
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• The people who worked there were very friendly and helpful.
• Wallpaper peeling, no refrigerator in the room, only one chair in room with 2 queen beds but had plenty of room for more.

“I would recommend it due to the friendliness of the workers but it wasn't a 4 star, due to decor, lack of seating in rooms, lack of refrigerator/bar, pool was cool, but that area is missing out on what it could be.”

Aug 11, 2008 by Tim from Ithaca, MI
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Older hotel with some nice updates. New pool area.
• Cannot adjust heating in room, only cooling.

“Excellent downtown location. Older classy style with some new updates. Only complaint would be self park is not easy, and valet is pricy.”

Aug 9, 2008 by Deborah from Pontiac, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Good exercise facilities, very comfortable room.
• Room could have been a little bigger.

“The Renaissance Hotel was in a great location, had beautiful, comfortable, though small, rooms and excellent exercise room and pool. We would happily stay there again.”

Aug 7, 2008 by Deb from Kalamazoo, MI
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[8]

• Wonderful service, beautiful spacious room, very quiet.
• Parking garage is cramped and hard to navigate.

“Beautiful old hotel that has retained character, but maintained modern comforts. I was amazed at the size of the room. The largest double room I've ever stayed in. Comfortable beds, clean room, friendly staff. I highly recommend the place.”

Aug 7, 2008 by Kris from Gaines, MI
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[8]

• Very clean and prompt service.

“We were treated rudely by the hotel manager. The person checking us in was trying to accommodate our request for a two bed room but when the manager found out, he told her she could not do that. The people at the convention come first. The hotel, itself, was nice and was located right downtown and was within walking distance to many attractions.”

Aug 6, 2008 by George from Falls Church, VA
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[8]

• Nice Downtown location.
• Parking is very tight, expensive (for the city), and dirty.

“Nice location and interesting old building. It certainly has seen better days: some of the plaster walls and ceiling are peeling, creaky escalators, tired elevators, etc. It's a little run-down compared to the Hyatt nearby or the Ritz-Carlton. Service was good though.”

Aug 5, 2008 by David from Canal Winchester, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location, old-fashioned elegance, toilet at 45-degree angle.
• The view, beds were short (I'm 6'1").

“My wife & I brought our 7-year old niece to Cleveland for the Browns family night. The location was easy to walk to and from the stadium and was in the middle of Cleveland (One of my favorite towns), was close to restaurants and attractions and had a 4-star feel to it. It felt older, not so glitzy-modern, but it was a nice venerable feel. The hotel's parking lot was scary, however; In looking for a spot, I drove down a long row of parked cars, did not find a spot and found that there was no outlet to get out of the row; IOW, you had to back up hoping that no one would hit us via flying down that row, backing out or just hitting parked cars in the row! It seemed cramped, limited and you'd have to improvise in finding a spot (leaving you wonder if your car would be towed or damaged by other parkers). Not so good.”

Aug 4, 2008 by Roberto from Plainfield, IL
Overall Rating: 3
Cleanliness:[5] • Staff:[3] • Location:[10]

• I liked the location.
• The room was tiny, the floor was wet, parking was expensive and tight.

“Location, that is the only positive about the hotel. The staff was unfriendly not at all helpful.”

Aug 3, 2008 by Bill from Byron Center, MI
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location, cleanliness.
• The rooms were a bit small.

“Overall the experience was good, location was excellent.”

Jul 31, 2008 by Dee from Franklin Park, IL
Overall Rating: 7
Cleanliness:[8] • Staff:[5] • Location:[8]

• Breakfast - especially coffee - was great!
• No shuttle to downtown or airport - all other downtown Cleveland hotels seem to have this.

“This is an old hotel - renovated nicely, but still very old. It was a long walk from the parking garage to check in, and from check-in to the room. I mean a long walk. The rooms were nothing special, low on amenities. The hotel charged for every little thing, and the front desk staff wasn't particularly helpful with directions. And no shuttle to downtown or airport - all other Cleveland downtown hotels have this because parking is impossible but distances are a little too far to walk comfortably. I would not say it was a four star - at most three stars.”

Jul 30, 2008 by Jeffrey from New Philadelphia, OH
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[9]

• Spacious, beautiful, professional staff.
• Rooms appear to be getting "older" looking.

“Great place to stay in downtown Cleveland.”

Jul 29, 2008 by Kathy from Churubusco, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Very convenient location, nice staff, great food, awesome stay!
• No free breakfast.

“I loved the Renaissance hotel in Cleveland, and had a very pleasant stay. Even considering I stayed two nights, it was one of the best traveling experiences I've had so far. The staff was very polite and helpful, and the food and room service were both wonderful. My only complaint would be that there is no complimentary breakfast, but other than that, it was a great hotel.”

Jul 28, 2008 by Joanne from Tonawanda, NY
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[10]

• Large bathroom in the room, nice pool, excellent breakfast buffet.
• The room itself was tiny and the lighting was rather dim, gave me a closed in feeling.

“Spectacular lobby and architecture this building is magnificent, but the base level room is very small. If you're looking for a good health club facility you won't find it here, it's very small, very hot (no AC) and the machines are limited and few. The indoor pool is very nice. The Brasserie serves a wonderful breakfast buffet complete with a pot of Starbucks coffee - well worth the $15.00. Overall a pleasant stay, though the room itself was a disappointment.”

Jul 26, 2008 by Liz from Noblesville, IN
Overall Rating: 6
Cleanliness:[7] • Staff:[2] • Location:[10]

• Nice sheets.
• Bathroom was moldy, AC leaked.

“In an excellent location near to public transport and many attractions. The room was lovely except for the apparent age of the bathroom. However the staff seemed not to care if we were there or not.”

Jul 25, 2008 by Tom from Cincinnati, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[6]

• The staff was exceedingly friendly and helpful.
• AC could not keep up with the 95 degree outside temp.

“The Cleveland Renaissance is ideally suited for the business traveler. For guests arriving by car who do not wish to utilize the valet service, the parking garage is a headache. Poorly designed, much too small, cramped and always overcrowded. Location is a bit too far from the Rock & Roll Hall of Fame to comfortably walk. The outstanding staff saved our experience. Each was welcoming, friendly, professional, and exceedingly courteous and helpful.”

Jul 24, 2008 by Jacob from Cincinnati, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Excellent location and a beautiful property!
• Old fashioned furniture. Could use an upgrade!

“Beautiful downtown hotel in a fantastic location, close to everything in downtown Cleveland. Highly recommend the Renaissance.”

Jul 23, 2008 by Lisa from Towanda, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Was a historic site in Cleveland?

“It was a step back in time yet it was updated. It was a real gem that Cleveland had the good sense to preserve. It should be included in travel trips to the R&R Hall of fame.”

Jul 22, 2008 by Stephanie from Strongsville, OH
Overall Rating: 7
Cleanliness:[10] • Staff:[4] • Location:[10]

• The lobby was very beautiful.
• The ceiling in my room was leaking water.

“It is a beautiful hotel with nice rooms. I was disappointed in the staff. Their parking garage was full so they valet parked my car until a spot in their garage became open. The front desk clerk charged me for the valet park even though all I wanted to do was park in their garage. He politely informed me I was welcome to park elsewhere. However, as a guest of the hotel, I expected the convenience of parking in their garage. Other than that they did a very nice job.”

Jul 22, 2008 by Erin from Pittsburgh, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[10]

• Excellent, friendly staff.
• Did not have several of the amenities - sauna, etc.

“Pretty, but old hotel. Could use a renovation - furniture was scuffed up, TV was at least 10 years old, rooms quite small. Our room was at the very noisy back of the hotel, we woke up to trucks being unloaded and a very loud HVAC system every morning. Bed was very comfortable, staff was wonderful, but if you are looking for a true 4- tar experience, I would stay elsewhere.”

Jul 21, 2008 by Jeff from San Luis Obispo, CA
Overall Rating: 4
Cleanliness:[7] • Staff:[5] • Location:[10]

• Location and the concierge.
• Old rooms, small, lack seating in the room was unimpressive for what this property could be.

“Location is great especially if you want to get out and see Cleveland other than that don't expect much more than a Red Roof. Small, old rooms. That can be fine if the charm is there. There aren't none here. Save your money and go to a Hampton (nearby).”

Jul 19, 2008 by Denise from Avon, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Rooms were small, cute. Toiletries smelled great!
• Key card didn't work and I was on 12 floor!

“Rooms were cute, small. painted nicely. Great coffee machine in room. Really a perfectly one night stay. If staying for a week or more, it could get pretty crowded. Even if just two people. Beds. Very comfortable. I would stay there again. Parking was out of control though $23 for one night!”

Jul 19, 2008 by Jim from Avon Lake, OH
Overall Rating: 6
Cleanliness:[9] • Staff:[7] • Location:[7]

• Easy check in and out.
• Room was not comfortable - small, noisy.

“Frankly, I was a bit disappointed. This was mostly due to the room itself. Window was at the courtyard and people working out in the fitness area could be heard through the night. People in the hallway could be heard in early morning. Room was small and pillows were uncomfortable. Not a four star experience.”

Jul 17, 2008 by Joseph from Cambridge, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[8]

• Location to sports venues.
• $23 to park is overpriced.

“A good hotel to stay for a weekend watching sporting events at Progressive Field or the arena. Loved the bed and linens. The popcorn ball left on the pillows.”

Jul 17, 2008 by John from Miamisburg, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location and my wife liked the food.
• Was under some outside renovation but no big deal.

“Nice, old hotel, great location for what we wanted, food was good, room was nice and staff was good for what little we needed out of them.”

Jul 16, 2008 by Mark from Scarborough, ON CA
Overall Rating: 4
Cleanliness:[5] • Staff:[1] • Location:[9]

• Close to downtown, near by historical attractions.
• Room service was poor, bedding is not clean, bathroom wallpaper is peeling off, not consider a 4 star hotel.

“Room service was poor, bedding is not clean, bathroom wallpaper is peeling off, not consider a 4 star hotel.”

Jul 16, 2008 by Ken from Lexington, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[8]

• Very comfortable bed.
• Excess parking charge of $30/day.

“Room was comfortable, but a little small. TV was on the small side and a long way from the bed.”

Jul 16, 2008 by Mike from Erie, PA
Overall Rating: 3
Cleanliness:[7] • Staff:[8] • Location:[10]

• Location.
• Air conditioner was not working properly very small rooms.

“Hotel needs to be updated.”

Jul 16, 2008 by Brad from Tiverton, RI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location for Indian and browns games. Outstanding!
• Price for parking.

“Classical design. Restored old building. Outstanding all around.”

Jul 16, 2008 by Elaine from Perrysburg, OH
Overall Rating: 2
Cleanliness:[7] • Staff:[4] • Location:[9]

• Very pretty.
• Staff. They said they would give me 2 beds and I only got one. Major inconvenience since there was 4 of us.

“Very disappointed in the staff. I had requested 2 double/queen beds since I was traveling with my husband and 2 teenage girls. Once I arrived, I was told that I would get 1 queen bed and a rollaway bed, then they out graded me to a king and a rollaway. Still I slept in a chair for 2 nights. There comment was that they don't like to turn people away. So basically they lie to you to get your business. Bad business practice.”

Jul 15, 2008 by Debbie from Suwanee, GA
Overall Rating: 5
Cleanliness:[4] • Staff:[6] • Location:[6]

• The concierge was very helpful!
• Hallways were not clean, peeling wallpaper, etc.

“The bar staff was not helpful at all. He seemed out of place behind the bar and several of the guests commented about that. When asked questions about wine he said I don't drink wine, can't help you there. Not the right response.”

Jul 10, 2008 by Rob from Parma Hts., OH
Overall Rating: 7
Cleanliness:[5] • Staff:[7] • Location:[9]

• Attractive and great restaurant.
• The room had a large wet spot on the floor next to the bed and some of the hotel seemed dirty.

“Nice place with attractive rooms. small television, decent bed, nice bedding. Could have been cleaner. Restaurant called San Souci has excellent food, romantic decor and expensive prices.”

Jul 3, 2008 by Anthony from Greensboro, PA
Overall Rating: 3
Cleanliness:[2] • Staff:[8] • Location:[5]

• The lobby.
• Room size, clogged sink, no WiFi, recharged me for the room.

“Small rooms, ice machine didn't work, pool was filthy and sink drain clogged.”

Jul 2, 2008 by Rod from Monroeville, PA
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[9]

• Nice furnishings. Nice lobby.
• Very small rooms and inadequate air conditioning.

“Very nice older hotel. Lobby impressive. Good location. Access to Mall. Rooms very small. Air conditioning is inadequate, rendering the rooms too warm on hot days.”

Jun 16, 2008 by Andrea from Loveland, CO
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[5]

• Dan at the front desk was very nice.
• $13/day wi-fi access; $23/day parking; poor customer service; fitness area filthy.

“Our disappointing stay started with a woman at the front desk simply staring at us rather than asking how she could help. We were then shocked at the $23/day for self parking. As we retrieved our bags after parking we discovered the escalators did not work and the parking garage and hotel lobby smelt of urine. Our shock continued with $13/day wi-fi access. The fitness area was filty dirty and we had to exercise to the smell of a staff person smoking in the pool area. Except for Dan, at the front desk, every other staff person we encountered would either not speak to us or greet us with some words but no eye contact, no smile. The Microtel we stayed on the way to Cleveland and the Holiday Inn we stayed at on the way back home far surpassed the Renaissance in every way - customer service, cleanliness, meals, internet access, parking.etc. We will never stay at a Renaissance again.”

Jun 16, 2008 by Chad from Columbia City, IN
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very clean, staff was helpful and friendly.
• Older carpet and furniture in room. Had to pay for internet access.

“The lobby and restaurants were very clean and spacious. The room was a little outdated but still clean and comfortable. It was within walking distance to several bars/restaurants, all 3 pro sports stadiums and fairly close to the rock & roll hall of fame (long walk). We had to pay $14 for internet access, which I feel should be included, but no big deal. Overall, it was a great hotel for what we needed.”

Jun 16, 2008 by Leslie from Stow, OH
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• Comfortable beds.
• Housekeeping knocked at 8:30 am.

“Great location for events around the city of Cleveland.”

Jun 9, 2008 by Rob from Columbus, OH
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[7]

• The hotel was clean and the staff was very friendly.
• The room was way to small.

“This is a great hotel for business travel as the beds were comfortable and the staff was very friendly. The bathroom was very small which could be good for a single user.”

Jun 9, 2008 by Mike from Dublin, OH
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Price and very nice room.
• Ordered 2 vodka and tonics and paid $38.

“Very nice but lounge is outrageously pricey.”

Jun 9, 2008 by J P. from Mountain Lakes, NJ
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Location was great. Hotel was great.
• Workout facility wasn't very good.

“Staff was fabulous and very attentive.”

Jun 8, 2008 by Judy from Philadelphia, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Perfect location for our needs and absolutely beautiful/historical.
• People accosting us for money just outside the hotel doors.

“The renaissance in Cleveland, oh, is a beautiful hotel to stay in. Formerly known as the Cleveland hotel, it was built in the early 20th century and old world luxury strikes you when you first enter the massive and elegant entry foyer leading to reception. The location is perfect for anything you wish to do Downtown. We were able to walk to the rock hall of fame and to the venue where we attended a graduation. The local restaurants were really great and we had a wonderful experience. The only negative would the number of people outside the hotel who wait for you to leave so that they can ask for money. I feel that they are more aggressive than in other cities Ive visited.”

Jun 8, 2008 by Bill from Parma, OH
Overall Rating: 5
Cleanliness:[9] • Staff:[9] • Location:[9]

• Downtown location and price before the $23 for parking was added.

“Great older hotel in Downtown location. Stay was nice and helpful. Would never stay there again due to the high priced parking added without my knowing it was going to happen.”