User Reviews for Sheraton Cleveland Airport Hotel

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Nov 19, 2009 by Kara from Fort Worth,TX
Overall Rating: 9

• Friendly staff.
• Going through renovation - gym and business center were not easy to locate.

“Clean and nice furniture. They are updating all common amenities at the moment. Pool was very family friendly.”

Oct 15, 2009 by Mert from South Charleston,WV
Overall Rating: 7

• I enjoyed the Sauna in addition to the whirlpool spa and pool.
• You have to use the phone in the pool area to have staff manually start hot tub. Dark bathroom.

“This hotel is right on the airport property, but other airport hotels in the area offer a large free parking while this one does not unless you have a specific package. Parking would be 10-11 daily which isn't terrible but I prefer free of course. Nice pool, sauna and whirlpool area plus fitness. Only complaint is there is not switch for the hot tub, you have to call the front desk and wait 15 minutes for someone to turn it on. Nice large flat screen TV, and a nice bed. Bathroom needs updating desperately and is incredibly dark. Needs additional lighting. Hotel is going through renovations. Have to walk through middle of restaurant and bar to get to and from pool area. Is a bit ridiculous!”

Sep 8, 2009 by Ryan from Indianapolis,IN
Overall Rating: 10

• The food service was delicious, quick, and friendly.
• Air conditioner leaked, but they offered to move me no problem.

“The staff was friendly, helpful, and courtious. The 30 second shuttle ride to the airport was a MAJOR plus. Would deffinitely stay here again!”

Aug 24, 2009 by Lori from Conneaut Lake,PA
Overall Rating: 6

• Rooms were average.

“I would have thought this was a 3 star.”

Aug 1, 2009 by Grace from Lanesborough,MA
Overall Rating: 3

• location
• Hair in bathroom, cigarette burn on comforter, stinky.

“The lobby and common areas are nice and well kept. The room, however, was smelly. The comforter had a cigarette burn hole, there was haor in the tub and sink. Overall, unless you have a very early flight, I'd skip this place.”

Jul 23, 2009 by Dan from Boston,MA
Overall Rating: 7

“staff was exceptionally nice. the room had little broken things (nothing major) here and there. there's not much right near the hotel in terms of nice restaurants.”

Aug 26, 2008 by Valerie from Alameda, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location, decor, cleanliness, friendly, helpful staff, liked pool and bar too.
• Nothing.

“This was a terrific place to stay after a long flight to Cleveland. It's located right across the street. It's clean, the beds are comfortable and the linens nice. The bathroom was updated and attractive. The staff was very friendly and helpful to us. We enjoyed a drink in the bar in the evening and a swim in the pool in the morning. We were relaxed and refreshed at the end of our stay.”

Aug 10, 2008 by Chris from Cincinnati, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly staff.
• Leaving the hotel can be a bit confusing.

“Great price. Clean. Friendly staff. Excellent.”

Jul 25, 2008 by Marlene from Newburgh, IN
Overall Rating: 10
Cleanliness:[5] • Staff:[10] • Location:[3]

• The rooms were big, there was plenty of room to walk around in.
• Getting to the motel, it was kind of a hassle.

“The staff was great, they were friendly, housekeeping on the other hand, not to good, they did not do a good job on the toilet or the tub.”

Jul 9, 2008 by Mary from North Canton, OH
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[8]

• It was close to the airport.
• Bathroom not clean, falling apart, total room not clean.

“I would not recommend this hotel to anyone. The toilet rocked when you sat on it. The shower handle fell off when we tried to use it. The faucet in the shower was loose and ready to fall off. The tables in the room were sticky and dirty. The cleaning lady sprayed some spray on a cloth, cleaned the toilet and with the same cloth cleaned the tables in the room. This was not a pleasant stay and would not recommend this hotel to anyone.”

May 30, 2008 by Lisa from Sylvania, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[5]

• Pool area was nice.
• Traffic pattern around the hotel.

“It was a nice hotel but I would not come again, also the set up to need your room key for the elevator did not always work out well.”

May 30, 2008 by Moh from London, ON CA
Overall Rating: 6
Cleanliness:[2] • Staff:[7] • Location:[7]

• Just food in restaurant and this rated at good.
• See item 12.

“This is a dry hotel, just to serve the minimum needs of people coming for medical treatment or company with patients.”

May 28, 2008 by Lee-Ann from Canton, OH
Overall Rating: 4
Cleanliness:[5] • Staff:[8] • Location:[4]

• The lobby was nice. Staff was friendly and courteous.
• I thought it was noisy. People kept running up and down the hallway and slamming doors. Beds not very comfortable.

“I think this hotel is best for business travelers. The decor was nice, but the bed was uncomfortable.”

Apr 18, 2008 by Jim from Pasadena, TX
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• I would tell my friends how friendly and helpful everyone was.
• Five dollars for bottle water was out their.

“My family had very nice stay the room were clean and neat. They had a nice place to eat but I did not care for the food it was not made the way I wanted.”

Mar 4, 2008 by Sandra from Hebron, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The pool, sauna, hot tub and bar.
• Liked everything.

“The hotel was very convenient! The staff was very friendly and we enjoyed the stay and will eventually probably stay again! The room was nice and cozy and everything seemed to be in tip top condition.”

Jan 4, 2008 by Patrick from Chicago, IL
Overall Rating: 7
Cleanliness:[10] • Staff:[10] • Location:[9]

• The pool area is family friendly and has a nice look.
• The room was too small, and there were stains on the wall from an old water leak.

“For the price, this was a pleasant place to stay. It is convenient to the airport and the shuttle drivers are willing and able to help.”

Dec 20, 2007 by Cj from Albuquerque, NM
Overall Rating: 7
Cleanliness:[9] • Staff:[5] • Location:[9]

• So convenient to the airport.
• $70 room service food worse than a convenience store.

“This review may be a bit skewed. The day we checked in there was a white out and planes were cancelled. This may have put extra pressures on the staff. Our check in was fast and friendly. The bartender was rude to the point of people leaving. So we decided to order room service, it took 2 hours, the food was cold, and about the same quality as gas station food from a microwave.”

Nov 16, 2007 by Jan from Placitas, NM
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[4]

• Very nice & quiet especially for being right at the airport.
• It was difficult to get to I had to call them even though I saw it from the freeway.

“Try it you'll like it.”

Nov 1, 2007 by Kathleen from Medina, OH
Overall Rating: 4
Cleanliness:[5] • Staff:[4] • Location:[9]

• Close to airport.
• Elevator key card system can't get breakfast earlier than 6am.

“We have stayed in this hotel several times and have always had great service. They recently installed a system in which in order to get to the floor your room is on, you have to enter your key in the elevator. This is for each and every floor! You can imagine the chaos this caused with a full hotel of travelers all trying to use the same elevators (2) at the same time. It was the most frustrating and ridiculous thing I have ever seen!”

Oct 29, 2007 by Michael from Atlanta, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• The hotel was average and kept up to date for an older hotel. Service was excellent!
• Older hotel. Room carpet older and bathrooms needed updating.

“I was very pleased with the room and hotel. Every employee I was in contact with during my stay was friendly and helpful.”

Sep 4, 2007 by Jan from Virgil, ON CA
Overall Rating: 5
Cleanliness:[5] • Staff:[4] • Location:[7]

• Convenience to airport.
• Sink and tub drains didn't drain properly-clogged!

“Hotel staff didn't know how make a collect telephone call, but manager in fairness, did remove the phone charge from the bill the next morning. As above, the drains not working in the tub and sink is not expected with this star rating.”

Aug 24, 2007 by David from Peoria, AZ
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Location.
• Entry from the parking lot.

“It worked very well for our early morning flight out of Cleveland.”

Aug 22, 2007 by Ouida from Greenfield, IN
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[8]

• The decor was beautiful. The room was decorated with new furniture and the linens were plush.
• The entryway from the back parking lot was covered in cigarette butts.

“I was pleasantly surprised with the clean room. And the beds were covered in plush covers and nicely trimmed linens. Plenty of soft towels and little extras in the bathroom.”

Aug 20, 2007 by John .. from Rockford, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The bedding is always top class, clean and comfortable.
• Nothing really comes to mind.

“Great location for an early morning flight out. Wish I could have spent more time there. First class!”

Aug 13, 2007 by Greg from Lynnwood, WA
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[5]

• The rooms have been recently remodeled and are very tasteful and comfortable.
• The view from the room was nothing special.

“This hotel meets its 3-star rating. The rooms are tastefully decorated and very comfortable. The beds are comfortable. The location is good if you need to be by the airport, but otherwise not close to anything. The staff was very friendly and accommodating. The parking was free.”

Jul 23, 2007 by Bruce from New Orleans, LA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• The pizza I ordered for room service was a 10.
• Shower Head could have been better.

“This hotel is perfect for the business traveler, or someone who is traveling in and out of CLE rather quickly. It's located right at the airport. Order the pizza with pesto sauce. The crust is perfect. The wall of water in the lobby is a nice touch. The gym left a little to be desired. No machine for any strength training or maintenance. Just had cardio machines.”

Jun 27, 2007 by Liana from Pontiac, IL
Overall Rating: 8
Staff:[10] • Location:[9]

• Walls seemed soundproof.
• Vending on our floor did not work.

“Welcomed by a beautiful waterfall in lobby, friendly staff at check-in made the process smooth and easy. Security at elevators made us feel safe on our floor. Comfortable linens in bathrooms, and on beds made for a wonderful 2-night stay. And the free close parking was nice as well.”

May 30, 2007 by Jackie from Saline, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Comfortable beds!
• Hard to figure out how to get out of parking lot with it being at an airport?

“Very comfortable beds, friendly staff, convenient location, hard to figure out how to get out of the lot with it being busy being right at the airport.”

Apr 6, 2007 by Chuck from South Park, PA
Overall Rating: 5
Cleanliness:[7] • Staff:[8] • Location:[9]

• Location.
• Fitness center very dirty.

“Good location, fairly friendly staff. I thought the exercise room was very dirty for this level of hotel.”

Feb 24, 2007 by Judy from North Tonawanda, NY
Overall Rating: 6
Cleanliness:[10] • Staff:[1] • Location:[10]

• Sleeping accommodations were very comfortable.
• Did not receive our wake up call, and almost missed our plane.

“The hotel was beautiful, but we asked for a wake up call for a very early flight and did not receive the call. We woke up late and almost missed our flight. When I mentioned it to the front desk, they said there system was down and offered nothing, not even an apology. Very disappointing.”

Jan 5, 2007 by Ken from Marietta, GA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[10]

• Very convenient.
• Whirlpool was not working -- kids not supervised.

“Hotel was fine. Restaurant was poor. Only one waiter to take care of people. Kids were not supervised in the pool area and were aloud to room the halls.”

Jan 5, 2007 by Don from Grafton, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location.
• Jacuzzi under repair¿

“Great location and food was awesome¿”

Jan 4, 2007 by Don from Canton, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The view was excellent, and every employee I met was gracious.
• I didn't like the parking situation.

“The Sheraton Cleveland airport hotel offers cozy accommodations steps from the terminal of Cleveland Hopkins international airport. The hotel offers a club level with slightly larger rooms that offer multiple data ports, a large workspace, and comfortable furnishings. Amelia's offers a great selection of entree's for dinner, but the club level lounge is the best bet for great food (read: free appetizers [but only available for guests of the club level].) Convenience, comfort, and connectivity. That¿s the Sheraton Cleveland airport hotel.”

Nov 22, 2006 by Greg from Utica, NY
Overall Rating: 1
Cleanliness:[1] • Staff:[7] • Location:[3]

• Nothing.
• Looked like it was a missile testing ground.

“Looked like it was a missile testing ground. Was undergoing a demolition and looked it. Elevator was far from safe. The parking area I was instructed to park in was closer to the airport than the hotel. Room was dirty and worn. No Internet No continental breakfast. If I could have got a refund I would have rather slept in my car.”

Nov 22, 2006 by Murray from Pickering, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• The beds were magnificent, the most comfortable I've ever slept in.
• Nio mini bar, smoke was unbearable in the bar and restaurant, rooms were a little small to have queen size beds.

“Getting to the hotel is a bit of a challenge because of the lack of signs. The staff were all friendly and helpful. The rooms were a little small to have queen sized beds but the beds themselves were wonderful. Overall the hotel is very nice and we would stay there again.”

Nov 15, 2006 by Doug from Newton Falls, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Good location, unique foods in restaurant.
• Bottom of door had a 1+" gap in it and created a sense of non-privacy.

“Did not like the fact I could not use the Wi-Fi in my room. I want to use my computer in privacy, not in a lobby. Pool was closed and I was not notified. Lost a bit of the value factors that are a decision maker for hotels I choose. Good thing my kids weren't traveling with us.”

1 of 1 people found this review helpful.

Oct 31, 2006 by Andrew from Overland Park, KS
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Easy, fast and friendly.
• Nothing.

“Very nice for an airport hotel.”

Oct 19, 2006 by Ron from Novelty, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Great location, big rooms, perfect beds and pillows.
• Nothing.

“This is the best airport hotel in the mid-west.”

Oct 17, 2006 by Susan from Chicago, IL
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[7]

• Close to expo center.
• Was verbally promised non-smoking room; hotel reneged on this.

“Given smoking room even though I was promised a non-smoking room on the phone. Room reeked of smoke. Bathroom walls had yellow streaks from smoke. Perimeter of carpet in room was filthy with crumbs, lint, paper clips. Phone had no cord. Given cord by front desk. Phone line buzzed constantly. Two light bulbs in lamps were burned out. Promised non-smoking room for second night, but when I returned to the hotel that evening to get new room assignment, once again the hotel tried to refuse to transfer me. Manager finally relented and gave me a non-smoking room.”

1 of 1 people found this review helpful.

Sep 20, 2006 by Donald from Port Neches, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Close to the airport.
• The parking was inconvenient. They operate it as a long term parking for airport customers also.

“It does not compare to the Marriott Airport.”

Sep 7, 2006 by Joel from Oak Hills, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice rooms, nice facility, very close to airport.
• Public areas being renovated.

“The best place to stay in Cleveland.”

Aug 23, 2006 by Guy from Columbus, OH
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• The bed was very comfortable and the room was clean.
• The lobby is unimpressive.

“Perfect for the price. Greeted professionally by the front desk staff, free gated parking, comfortable room. Easy access to freeways. ”

Aug 22, 2006 by Jim from Cincinnati, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[4]

• Clean, quiet, with a lot of space and indoor facility.
• They charge bottle water and Internet access in the guest room.

“This hotel is pretty good if you stay over night for changing flights. It is inside the airport and not easy to find it if you are traveling by car. It is a quiet, warm and friendly place for a 3 star hotel. The wireless Internet connection is not free!”

1 of 1 people found this review helpful.

Aug 22, 2006 by Bette M. from Pacifica, CA
Overall Rating: 4
Cleanliness:[6] • Staff:[5] • Location:[8]

• Close to the airport and shuttle on demand.
• No vending machines, coffee setup terrible, powdered creamer, loud toilet, poor cable TV choices.

“It's an OK place, close to airport and if you can get a room for under $100, it is a good deal. However, it certainly doesn't meet my expectations as a Sheraton.”

1 of 1 people found this review helpful.

Aug 20, 2006 by Rick from Olean, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Outstanding appointments in room, including exceptionally comfortable bedding.
• No problems.

“Highly recommended.”

Aug 9, 2006 by Brian from Valparaiso, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The parking was included and it was easy to come and go once you figured out the entrance and exit to the hotel.
• We were somewhat concerned about security and the parking was crowded. There were some functions going on at the hotel that filled the parking lot.

“It was comfortable clean. The staff was friendly and helpful. Access to and from the hotel was confusing until you got to know the routes around the airport. would recommend the hotel to friends.”

Aug 7, 2006 by Jenny from Cedar Rapids, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean and newer rooms, recent renovations.
• Nothing.

“Very convenient to the airport, clean and newer renovations, make the stay that much more pleasant.”

Aug 7, 2006 by Debbie from Miami, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[6]

• Very clean, quite and the staff was very accommodating.
• Had to call more than once about servicing the room.

“My overall experience was very good.”

Aug 1, 2006 by Agnes from Jamison, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was very clean and we had no major problems.
• Internet access wasn't free; room booked for 4-only 3 towels; TV station selection inadequate

“Other than the things we did not like about the hotel (Internet access cost, towels not provided for 4 people-no problem asking for more towels, though; and not many TV stations), our stay was very good.”

1 of 1 people found this review helpful.

Aug 1, 2006 by Danniell from Tucson, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The hotel provided a crib of my infant.
• There was no refrigerator to store my infant's milk.

“N/A”