User Reviews for Sheraton Cleveland Airport Hotel

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Jun 27, 2007 by Liana from Pontiac, IL
Overall Rating: 8
Staff:[10] • Location:[9]

• Walls seemed soundproof.
• Vending on our floor did not work.

“Welcomed by a beautiful waterfall in lobby, friendly staff at check-in made the process smooth and easy. Security at elevators made us feel safe on our floor. Comfortable linens in bathrooms, and on beds made for a wonderful 2-night stay. And the free close parking was nice as well.”

May 30, 2007 by Jackie from Saline, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Comfortable beds!
• Hard to figure out how to get out of parking lot with it being at an airport?

“Very comfortable beds, friendly staff, convenient location, hard to figure out how to get out of the lot with it being busy being right at the airport.”

Apr 6, 2007 by Chuck from South Park, PA
Overall Rating: 5
Cleanliness:[7] • Staff:[8] • Location:[9]

• Location.
• Fitness center very dirty.

“Good location, fairly friendly staff. I thought the exercise room was very dirty for this level of hotel.”

Feb 24, 2007 by Judy from North Tonawanda, NY
Overall Rating: 6
Cleanliness:[10] • Staff:[1] • Location:[10]

• Sleeping accommodations were very comfortable.
• Did not receive our wake up call, and almost missed our plane.

“The hotel was beautiful, but we asked for a wake up call for a very early flight and did not receive the call. We woke up late and almost missed our flight. When I mentioned it to the front desk, they said there system was down and offered nothing, not even an apology. Very disappointing.”

Jan 5, 2007 by Ken from Marietta, GA
Overall Rating: 7
Cleanliness:[9] • Staff:[8] • Location:[10]

• Very convenient.
• Whirlpool was not working -- kids not supervised.

“Hotel was fine. Restaurant was poor. Only one waiter to take care of people. Kids were not supervised in the pool area and were aloud to room the halls.”

Jan 5, 2007 by Don from Grafton, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location.
• Jacuzzi under repair¿

“Great location and food was awesome¿”

Jan 4, 2007 by Don from Canton, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• The view was excellent, and every employee I met was gracious.
• I didn't like the parking situation.

“The Sheraton Cleveland airport hotel offers cozy accommodations steps from the terminal of Cleveland Hopkins international airport. The hotel offers a club level with slightly larger rooms that offer multiple data ports, a large workspace, and comfortable furnishings. Amelia's offers a great selection of entree's for dinner, but the club level lounge is the best bet for great food (read: free appetizers [but only available for guests of the club level].) Convenience, comfort, and connectivity. That¿s the Sheraton Cleveland airport hotel.”

Nov 22, 2006 by Greg from Utica, NY
Overall Rating: 1
Cleanliness:[1] • Staff:[7] • Location:[3]

• Nothing.
• Looked like it was a missile testing ground.

“Looked like it was a missile testing ground. Was undergoing a demolition and looked it. Elevator was far from safe. The parking area I was instructed to park in was closer to the airport than the hotel. Room was dirty and worn. No Internet No continental breakfast. If I could have got a refund I would have rather slept in my car.”

Nov 22, 2006 by Murray from Pickering, ON CA
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• The beds were magnificent, the most comfortable I've ever slept in.
• Nio mini bar, smoke was unbearable in the bar and restaurant, rooms were a little small to have queen size beds.

“Getting to the hotel is a bit of a challenge because of the lack of signs. The staff were all friendly and helpful. The rooms were a little small to have queen sized beds but the beds themselves were wonderful. Overall the hotel is very nice and we would stay there again.”

Nov 15, 2006 by Doug from Newton Falls, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Good location, unique foods in restaurant.
• Bottom of door had a 1+" gap in it and created a sense of non-privacy.

“Did not like the fact I could not use the Wi-Fi in my room. I want to use my computer in privacy, not in a lobby. Pool was closed and I was not notified. Lost a bit of the value factors that are a decision maker for hotels I choose. Good thing my kids weren't traveling with us.”

1 of 1 people found this review helpful.

Oct 31, 2006 by Andrew from Overland Park, KS
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Easy, fast and friendly.
• Nothing.

“Very nice for an airport hotel.”

Oct 19, 2006 by Ron from Novelty, OH
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[10]

• Great location, big rooms, perfect beds and pillows.
• Nothing.

“This is the best airport hotel in the mid-west.”

Oct 17, 2006 by Susan from Chicago, IL
Overall Rating: 3
Cleanliness:[3] • Staff:[3] • Location:[7]

• Close to expo center.
• Was verbally promised non-smoking room; hotel reneged on this.

“Given smoking room even though I was promised a non-smoking room on the phone. Room reeked of smoke. Bathroom walls had yellow streaks from smoke. Perimeter of carpet in room was filthy with crumbs, lint, paper clips. Phone had no cord. Given cord by front desk. Phone line buzzed constantly. Two light bulbs in lamps were burned out. Promised non-smoking room for second night, but when I returned to the hotel that evening to get new room assignment, once again the hotel tried to refuse to transfer me. Manager finally relented and gave me a non-smoking room.”

1 of 1 people found this review helpful.

Sep 20, 2006 by Donald from Port Neches, TX
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[7]

• Close to the airport.
• The parking was inconvenient. They operate it as a long term parking for airport customers also.

“It does not compare to the Marriott Airport.”

Sep 7, 2006 by Joel from Oak Hills, CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Nice rooms, nice facility, very close to airport.
• Public areas being renovated.

“The best place to stay in Cleveland.”

Aug 23, 2006 by Guy from Columbus, OH
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• The bed was very comfortable and the room was clean.
• The lobby is unimpressive.

“Perfect for the price. Greeted professionally by the front desk staff, free gated parking, comfortable room. Easy access to freeways. ”

Aug 22, 2006 by Jim from Cincinnati, OH
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[4]

• Clean, quiet, with a lot of space and indoor facility.
• They charge bottle water and Internet access in the guest room.

“This hotel is pretty good if you stay over night for changing flights. It is inside the airport and not easy to find it if you are traveling by car. It is a quiet, warm and friendly place for a 3 star hotel. The wireless Internet connection is not free!”

1 of 1 people found this review helpful.

Aug 22, 2006 by Bette M. from Pacifica, CA
Overall Rating: 4
Cleanliness:[6] • Staff:[5] • Location:[8]

• Close to the airport and shuttle on demand.
• No vending machines, coffee setup terrible, powdered creamer, loud toilet, poor cable TV choices.

“It's an OK place, close to airport and if you can get a room for under $100, it is a good deal. However, it certainly doesn't meet my expectations as a Sheraton.”

1 of 1 people found this review helpful.

Aug 20, 2006 by Rick from Olean, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Outstanding appointments in room, including exceptionally comfortable bedding.
• No problems.

“Highly recommended.”

Aug 9, 2006 by Brian from Valparaiso, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The parking was included and it was easy to come and go once you figured out the entrance and exit to the hotel.
• We were somewhat concerned about security and the parking was crowded. There were some functions going on at the hotel that filled the parking lot.

“It was comfortable clean. The staff was friendly and helpful. Access to and from the hotel was confusing until you got to know the routes around the airport. would recommend the hotel to friends.”

Aug 7, 2006 by Jenny from Cedar Rapids, IA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Clean and newer rooms, recent renovations.
• Nothing.

“Very convenient to the airport, clean and newer renovations, make the stay that much more pleasant.”

Aug 7, 2006 by Debbie from Miami, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[6]

• Very clean, quite and the staff was very accommodating.
• Had to call more than once about servicing the room.

“My overall experience was very good.”

Aug 1, 2006 by Agnes from Jamison, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was very clean and we had no major problems.
• Internet access wasn't free; room booked for 4-only 3 towels; TV station selection inadequate

“Other than the things we did not like about the hotel (Internet access cost, towels not provided for 4 people-no problem asking for more towels, though; and not many TV stations), our stay was very good.”

1 of 1 people found this review helpful.

Aug 1, 2006 by Danniell from Tucson, AZ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• The hotel provided a crib of my infant.
• There was no refrigerator to store my infant's milk.

“N/A”

Aug 1, 2006 by Steve from Buffalo Grove, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• The staff was very friendly.
• Bathroom facilities on main level needed better cleaning.

“This hotel is right on the airport property making it very convenient for those who are flying. The hotel has very comfortable beds and the rooms were well maintained. The staff was very friendly attitude despite long lines at check-in (a soccer tournament was in town for the weekend). The pool and fitness rooms were both fine as well. I did not eat in the restaurant, but a couple of people were grumbling on the elevator about the higher prices. A little more attention to the restock of supplies in the bathrooms on the main level are necessary. Twice I encountered a shortage of toilet paper and paper towels. This is not acceptable and should be corrected. It was a very good deal for the money and I would return to this location.”

Aug 1, 2006 by Jason from Highland, IN
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[9]

• Friendly and courteous staff.
• There was no ballpoint pen in my hotel room.

“Good and conveniently located. Nice guest rooms.”

Jul 13, 2006 by Dave from Hunker, PA
Overall Rating: 5
Cleanliness:[5] • Staff:[8] • Location:[9]

• The hotel was conveniently located to the Cleveland Hopkins Airport and to destinations on the west side of the city.
• Although the hotel was under renovation, the room had not been updated yet.

“The hotel is conveniently located to the airport. Navigating the airport roadways to get to the hotel was a bit difficult with little sign age for direction. The lobby was conveniently configured with the front desk easily accessible. The front desk personnel were friendly at both check-in and check-out. I requested a non-smoking room at check-in; but, the hotel was completely booked. The front desk personnel made suggestions for future stays. Unfortunately on check-out, a trainee had a difficult time with parking validation which was easily corrected by a senior employee. The room cleanliness was a bit disappointing for this level of hotel. The room did not have room darkening curtains which was disappointing. The hallway to the elevators to our room was adjacent to the lounge. It was apparent that the lounge permitted smoking as the walk to the elevator was noticeably smoky. ”

Jul 6, 2006 by Tara from Kaukauna, WI
Overall Rating: 8
Cleanliness:[5] • Staff:[10] • Location:[4]

• Staff very helpful.
• Hard to find & 1st room had plaster falling from ceiling.

“The hotel was difficult to find because it is right at the airport so the directions made it a bit difficult. The staff was fabulous but the room had plaster falling on the pull out sofa sleeper so we had to move rooms.”

Jun 29, 2006 by Jeff from West Bloomfield, MI
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[7]

• Quiet, even though right next to airport.
• Renovations in the lobby and outside, long walk to lobby.

“Nice hotel next to airport that is quiet and well furnished. Staff and help were good and parking is free. Difficult at times to get into the facility because of backups at the airport, maybe 10 minutes wait max.”

Jun 28, 2006 by Lesley M. from Pinehurst, NC
Overall Rating: 1
Cleanliness:[2] • Staff:[1] • Location:[2]

• Nothing.
• The staff was rude, security had to be called numerous times due to rowdy guests, got no sleep.

“Awful. Staff is rude. Security is lax.”

Jun 27, 2006 by Donnell from South Euclid, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• I liked the large pool.
• N/A.

“We enjoyed are stay, the rooms were nice and large. We felt very comfortable. The price was great, right at our budget.”

Jun 26, 2006 by Lisa from Indianapolis, IN
Overall Rating: 9
Cleanliness:[7] • Staff:[7] • Location:[9]

• Located on Airport property, easy to get to Cleveland on the trains, free shuttle to airport, wonderful beds.
• They were under construction, but easily avoidable. Parking was a little confusing, but easily worked out.

“Located on airport property, first glance would be an everyday looking tall building. Beautiful inside, had full service bar and restaurant. They also have an indoor pool and hot tub. They were under construction at the time of stay, but it was avoidable. The room was cozy, the beds were the most comfortable beds I had ever slept on in a hotel. The room was very clean. We had to pay for the Internet, but there was a nice desk set up for business travelers. The room even had a robe. They validated your parking pass, so parking was free and you could come and go at your leisure We took the airport shuttle to the airport (2 min ride) and took the train into Cleveland. They shuttled us back to the hotel. It was a perfect location for us.”

Jun 19, 2006 by No N. from Greenwood, IN
Overall Rating: 2
Cleanliness:[2] • Staff:[5] • Location:[2]

• The small lobby was tastefully decorated.
• Remodeling (which we did not know about in advance) made our stay here inconvenient. The room was almost as small as a closet. The bathroom was dirty.

“What can I say about being misinformed other than the Sheraton hotel chain is one that my family and I will not be staying in the future--no matter how glowing they make their property out to be. This hotel should definitely be rated only a 2 star hotel NOT the 3 star rating that was proposed.”

1 of 1 people found this review helpful.

Jun 16, 2006 by Kim from Wyoming, MI
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[5]

• Nice pool, beds were very comfortable.
• To close to the airport.

“I thought the hotel was nice we had two queen size beds I liked the fact that they were queen and not double. there was no restaurants real close except for the one in the hotel.”

Jun 2, 2006 by Bruce from Indianapolis, IN
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Friendly staff all around.
• Bathroom sink needed attention. Asked. Didn't happen.

“Overall very good for the price and location.”

May 30, 2006 by Steve from San Marcos, CA
Overall Rating: 8
Cleanliness:[7] • Staff:[6] • Location:[10]

• Proximity to terminal.
• Construction in progress.

“Great location, comfortable room.”

May 25, 2006 by Marty from West Seneca, NY
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[10]

• Loved the location and the ease to the transit system to get downtown.
• Room was a bit small.

“Great location and value for the price, was able to hop on the RTA easily thanks to the free, timely shuttle to get downtown for two baseball games in 45 minutes.”

May 14, 2006 by Jon from Billings, MT
Overall Rating: 10
Cleanliness:[9] • Staff:[9] • Location:[10]

• Close to the airport and a very nice quality room.
• Elevators not working properly and when you pushed the button for floor 4 it would still drop you off at floor 5.

“Awesome location and actually within walking distance even taking your bags if you wanted to walk to the airport. The bed was great and just a nice stay pure and simple.”

Apr 20, 2006 by Richard from Bowie, MD
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[8]

• Facility was close to airport.
• Under construction.

“Nice friendly staff right at airport.”

Mar 26, 2006 by Ellen from Springdale, AR
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• The king size bed and thick comforter.
• Prices of the restaurant.

“Very nice hotel. Excellent shuttle service to and from the hotel (courtesy). Comfortable beds. Shower curtain bowed out to make more room in the shower. Very friendly staff.”

Jun 29, 2005 by Angela from Blacklick, OH
Overall Rating: 1
Cleanliness:[4] • Staff:[3] • Location:[3]

• Nice decorations
• Hotel was run down and NOT worthy of 3 stars

“They seem to have spent a lot of money on the entry decor and the rooms were nice but the rest of the hotel definately looked and felt it's age- old and run down. The staff was so-so, not bad for a motel but surely not up to par with a high rated hotel. The showers and sink were in modest repair and I thought the ice machine was going to collapse. The location was a pain to get into and leave from. I've seen worse but not by much (compared to hotels in the same category).”

Jun 28, 2005 by Robert from Columbus, OH
Overall Rating: 1
Cleanliness:[2] • Staff:[5] • Location:[8]

• near airport
• wrinkled messy linens overcrowded room, no cable TV

“Sheraton does not press linens so beds looked as if they have been slept in - when I complained about it the desk clerk just shook her shoulders - they trim back the little things (cable TV etc) At my request I would rather not stay there again.”

Mar 9, 2005 by Chris from Solon, OH
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[8]

• Good location
• hot tub was warm

“A good place to stay and go to the IX Center!”

Mar 9, 2005 by Kathy from Canton, MI
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• From the moment we arrived, the staff made us feel like we were part of their family"."
• The parking is shared with long term airport parking.

“We has a great experience. The staff went out of their way to make us feel welcome and were willing to do whatever it took to make us happy. I would recommend this hotel to others.”

Feb 28, 2005 by Bob from Canton, OH
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[10]

• Shuttle service to the airport was always ready for me

“I had a very good experience at the hotel. The only thing that went wrong was dinner. I arrived late and ordered a pizza. It was overcooked and they made a new one. It took some time to eat but the staff handled the situation as well as could be expected. Every staff I talked to was very helpful and pleasant”

Feb 23, 2005 by Jody from Marysville, OH
Overall Rating: 5
Cleanliness:[5] • Staff:[1] • Location:[6]

• beds and pillows were comfortable
• Hotel Staff was unfriendly and unhelpful Wireless internet did not work

“The hotel was in a decent location and had been renovated. However both rooms had dirty duvet covers with stains. The phone in one room did not work and wake up calls were not received. The wireless internet did not work as described in the rooms and the charges were not taken off the bill even though it did not work. Do not EVER eat in their restaurant. It was beyond disgusting!”

Feb 22, 2005 by James W. from Miami
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Absolute great hotel! Great new rooms.

“Everyone at the hotel was very accommodating considering the circumstances of getting trapped in Cleveland during a snow storm. Awesome service.”

Feb 22, 2005 by Monica from Poland, OH
Overall Rating: 10
Cleanliness:[8] • Staff:[8] • Location:[8]

• The guestrooms were very clean and newly remodeled. The beds were very comfortable.
• The lobby needed updated.

“Great place to stay to make sure you get to the airport for an early flight. The parking shuttle was very prompt and the driver was very helpful with my luggage.”

Feb 22, 2005 by Jim from Kansas City, KS
Overall Rating: 7
Cleanliness:[8] • Staff:[10] • Location:[10]

• Quick Shuttle, cookies upon check in
• First night's room was not remodeled and needed to be

“Overall, the convenience to the airport was what we most needed. The front desk staff were efficient and friendly. The 6th floor room was much nicer than the 2nd floor room.”

Feb 21, 2005 by John from Rockford, IL
Overall Rating: 9
Cleanliness:[9] • Staff:[8] • Location:[9]

• Cleanliness and convenience for and early morning flight
• Restaurant waitress could have been a little more courteous and the room heater was very noisy .

“The hotel was very convenient for an early flight the next morning . The hotel in general was well appointed ,very clean and comfortable . One waitress must have had a bad day and it reflected on the service overall . Food was moderate to good and the rest of the staff , other waiters and waitresses as well as the manager made up for the other lady .”