User Reviews for The Westin Poinsett Greenville

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Nov 26, 2009 by Jimmy from Woodstock,GA
Overall Rating: 9

• Superb charm with an elegant atmosphere.
• Restaurant lacking in variety in its menu.

“A wounderful place to stay to feel the old charm of Greenville while being close to the more modern conveniences. Would recommend to business and traveling couples.”

Nov 16, 2009 by Steve p from Bethlehem,GA
Overall Rating: 10

• Location and old style charm.

“This is an old hotel that has been kept in tip top shape. Modern sprinkler system fast elevators, all the room electronics with classic looks and charm.”

Jul 18, 2009 by John from Myrtle Beach,SC
Overall Rating: 9

• The bed was great.
• Not much to the room, other than the bed and bathroom.

“Great location. Helpful staff. Very comfortable. Hotel lacks some common amenities that most hotels, for the same price, seem to have.”

Nov 22, 2008 by John from Sea Island,GA
Overall Rating: 10

• Location, service, cleanliness.

“I have stayed at this hotel before and it always is very clean, great service, friendly employees and meets my expectations as a 4 star hotel.”

Oct 31, 2008 by Reagan from Greenville, SC
Overall Rating: 5
Cleanliness:[6] • Staff:[10] • Location:[10]

• Soft beds, location.
• Poor management, not safe in event of fire or emergency, old building not suitable of Westin name.

“Great location is about it. Ambiance of old setting but in major need of upgrades. Westin hotels are known for quality, class and this is not a good one. We had guests in town for convention and decided to stay there. Major mistake. We were stuck on the elevator for almost an hour with no air, no light and not to mention the staff did not notify the police/fire department for until we had been on there 30 minutes! By the time one of the ladies on the elevator was hyperventilating and on the ground we were let out it was a mess. Even after the soft beds and nice views of downtown I never want to return and would not recommend to anyone. One of their workers was even on the elevator and we had not a word that they were trying to get us out until I called 911 myself. Please stay down the street at Hilton, much better for the price and location; I would not have wanted this to happen to anyone. If George Clooney was on there it would not have taken an hour to get him off so why us?”

Oct 30, 2008 by James
Overall Rating: 5

• Superb location.
• A bit tired looking and not up to par.

“Checking in from the adjacent garage is a real challenge, something we learned too late. Better signage would direct those checking in to the front circle first. We were initially assigned a room adjacent to a very loud wedding reception that also inexplicably had a roll-away bed in it. The hotel staff accommodated our insistence on relocating but this was a hassle that should have been avoided. A more professional staff would have known not to assign that room when others were available. Our room was sizeable, clean and comfortable but with a tiny window making it dark during the day and a curtain that would not close completely, emitting light at night. The bathroom was clean and functional with an excellent shower. This place just falls short of being really sharp. Front desk staff was not particularly responsive. A lamp in the room was unplugged; our key was improperly programmed and did not work on the second day. We enjoyed our stay but having stayed also at the Hampton Inn a couple of blocks away on this same trip, given a choice, we'd return there instead.”

Sep 16, 2008 by Bruce
Overall Rating: 8

• Pretty.

“A very nice hotel overall.”

Aug 14, 2008 by Jim from Salem, SC
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great location easy walk to restaurants and activities.
• Slow elevators.

“Located in the heart of Greenville. Easy walk parks, cultural activities, and restaurants.”

Jul 29, 2008 by Patrick from Pickens, SC
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The beds were incredibly comfortable and the concierge was a great help.
• Some of the staff was slightly snobbish but most were friendly.

“The Westin is a great hotel in a great location in beautiful downtown Greenville. It's within walking distance of most of the downtown attractions and restaurants. The room was spacious and nicely decorated. The bed was the most comfortable bed I have ever slept in. My wife and I had a great time spending our anniversary at the Westin Poinsett.”

May 20, 2008 by Regina from Liberty, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Comfortable bed and treadmill in room.
• No vending machine on floor.

“Beautiful hotel in beautiful Downtown Greenville.”

May 13, 2008 by Victor from Anderson, SC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location! Main St. Makes for a relaxing evening with plenty to do.
• It was somewhat noisy. The walls seemed thin (probably the age of the building).

“Excellent! I would definitely return for another visit.”

May 9, 2008 by Michelle from Waldorf, MD
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• Ambiance and decor was incredible.
• Lack of mini-bar or refrigerator, no free internet access.

“The hotel was very lovely from the lobby area to the guest rooms. The only complaint that my husband and I had were in regards to the lack of wireless internet access and the lack of a minibar or refrigerator. It would have been really nice to have them.”

May 7, 2008 by Darrell from Macon, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Friendly, nice location, clean, good parking, beautiful hotel.
• Rooms were nice, but could have been little better.

“The overall review of the hotel was very good, would come back. Staff was polite and friendly.”

Apr 30, 2008 by John from Duluth, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Location, character, personnel.
• No pool. Needs a little bit of paint and polish, etc.

“The Westin Poinsett is located on Main Street in the center of downtown Greenville, SC, in the middle of the historic renewal section of town. It is extremely convenient for parks, restaurants, shops, entertainment etc. The hotel's ambiance was great, the staff was great. The only complaint we had was that there was no pool and it seemed to be in need of a slight bit of TLC in the public areas.”

Apr 20, 2008 by James from Midlothian, VA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• Location.
• Cost for internet use.

“The hotel is located in a very convenient location in downtown Greenville. The bathroom is rather small and the television is older. However, the beds are very comfortable and the room is clean.”

Apr 17, 2008 by Cory from Mount Pleasant, SC
Overall Rating: 3
Cleanliness:[7] • Staff:[9] • Location:[8]

• The bell staff was great.
• Very rundown. Needs upgrading.

“Location is great. But the hotel is very old and in need of some major renovation. The bed was supposed to be a heavenly bed, but it was very uncomfortable and didn't have any padding or even a fitted sheet. Pillows were very flat. For a 4 star hotel, I expected at least a flat screen TV, not a 19 inch outdated TV. The bar was not open when I was craving a drink. The bell staff was very helpful and some of the front desk employees were great too. Overall it should not be classified as a 4 star hotel. I stay at Westin's all the time and never have been this upset as I was with my wife.”

Apr 10, 2008 by Andrea from Avon Lake, OH
Overall Rating: 8
Cleanliness:[10] • Staff:[9] • Location:[10]

• Location.
• Everything was good.

“Great location and wonderful service. Great way to explore Greenville.”

Apr 8, 2008 by Dave from Boiling Springs, SC
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The guy delivering our luggage was so helpful and wonderful offering information to us about the motel and our likings: restaurants, bars, bands, etc.
• I was very upset that the TV had offerings of X rated videos available at the push of a button. Children could easily access this.

“The staff was nice but again our bag man was very helpful. The bartender was great and so helpful for us also! The bed was so soft and comfortable, however if you are looking for a (standard) nicely decorated room, this is not a "WOW" room. The bathrooms were very plain but did have a double shower head. Our view was not very good; we could only see the side of another building. The curtains were nice and thick so that the sun didn't shine through to wake us the next morning until we were ready to wake up. The housekeeper did come to our room 3 times before our checkout (of one night) wanting to come in to clean. Check out was not until 12, which gave us plenty of time and not rushed to get out. The express checkout was great too. There was also a great little restaurant/bar that had a late band playing. It was such a romantic little area, a cozy little cubby area, where we could still see and hear the band. It also had a mini TV in the cubby.”

Apr 7, 2008 by Teal from Thomasville, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great location and piano bar in the lobby. The buffet breakfast is fabulous and the coffee shop is exceptional. Our room was spacious and immaculate.
• Valet parking took a while to get our car.

“Great hotel, great location, great food and a fantastic lobby with a piano player. Just a fun place to stay that is in walking distance of great restaurants, shops, and the park in downtown Greenville.”

Apr 5, 2008 by Julie from Bremen, GA
Overall Rating: 5
Cleanliness:[8] • Staff:[10] • Location:[8]

• The bed was very comfortable.
• The room was extremely hot, a/c didn't work.

“I was not impressed with the hotel. The ceiling was peeling in the bathroom. It didn't offer a lot of the amenities that a 4 star hotel offers.”

Apr 3, 2008 by Carmine from Brunswick, OH
Overall Rating: 4
Cleanliness:[4] • Staff:[3] • Location:[10]

• Located in the center of town.
• No pool, need to redecorate.

“Located in the heart of the city, with no pool, hot tub or sauna. Average food and over rated.”

Mar 27, 2008 by Jim from Greer, SC
Overall Rating: 5
Cleanliness:[8] • Staff:[6] • Location:[8]

• Luxurious bedding.
• Could hear every single thing going on in the hallway.

“Lovely hotel and room, however, we were very disappointed at the amount of noise we could hear from the hallway. We could hear, distinctly, each time the room across the hall was entered or exited. Then we heard the maids in the same room talking and listening to the radio. Very loud! We think the doors should be changed to deaden hallway noise.”

Mar 27, 2008 by Jenifer from Jacksonville, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The elegant lobby, the pianist playing during happy hour.
• Our room did not get cleaned one day, new towels but that was it.

“Located in the heart of hip Downtown Greenville. In the evening you can stroll to three or four world class restaurants. The hotel lobby and bar are well appointed, with a terrific pianist at cocktail hour and a really good bartender. Try the martinis. The hotel is up to date but has an old world feeling. Great value for the money.”

1 of 1 people found this review helpful.

Mar 26, 2008 by Stacey from Alpharetta, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• You can't beat the location for Downtown Greenville - it's the best. Love the lobby, always have. They have preserved the history and kept it unique.
• Room was either above kitchen or vented near kitchen. Smelled like seafood.

“I love the Westin properties. They are always so unique and true to the region, rather than plopping down a standard design like other chains. I am originally from Greenville, so I know the history of the "old" Poinsett. I feel like I'm in a movie when I walk in here. It's like going back in time but having the luxury of modern conveniences. I would pay a little more for this hotel than its competitors for that reason.”

Mar 13, 2008 by Gene from Lancaster, PA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• The location. Centrally located in Downtown. The room was fantastic
• Garage parking did not allow for rolling luggage to go directly into hotel. Too many stairs.

“Excellent location in central Downtown Greenville. Large, attractive rooms with great bed. Very hospitable staff added to Southern charm and warmth of hotel.”

Mar 13, 2008 by Curtis from Fountain Inn, SC
Overall Rating: 2
Cleanliness:[3] • Staff:[7] • Location:[7]

• The location downtown is perfect.
• The rooms are not up to par, windows rattle all night , heat is bad.

“Didn't like my stay at all.”

Mar 5, 2008 by Kelly S. from Honea Path, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[10]

• Everything. From check in to check out.
• I can't think of anything!

“Pleasant place to stay! Great location for Downtown. You can dine so many places, walk to concerts, view beautiful sites, one word to describe, incredible!”

Mar 4, 2008 by TravelinGirl from Georgia
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[2]

• Nothing positive. The bed was comfortable but thats it.
• I have nothing but bad to say about this place.

“The place is old. There is no food for under $10 a plate and we are talking like each item like $10 for a muffin and $10 for eggs and coffee is like $5-10 dollars. The people are nasty they don't tell you there is a local Mc Donald's and stuff for normal people around the corner when you ask. Their answer is "Not in Downtown"(in other words beneath them or oh how low class). And there is within a few blocks away. There were stains on the carpeting in the room that were unidentifiable. They put bathrobes for you to buy in the closet for $90 that have been used and ripped. There are no gift shops with novelties for people that have key chains and fun things cheap things. The building next door has broken windows and is dirty looking. The hotel itself is not as nice as it looks in the pictures the dining area is smaller so is the lobby. They are over priced. Its definitely for a snob who likes to tell people how to live and what to think and that has no taste or personality and no human qualities. They are not human friendly to smokers. (I don't smoke but a friend that was with me does) They make the warning if they smell smoke or see anything that says you smoked in the room they will charge you a $200 cleaning fee. There is nothing around the area worth seeing or doing. You would go broke on a trip to this hotel everything in it is a gimmick to make more money. They take a credit card to supposedly hold the room and put a $50 hold. If you do not use their Valletta parking before you check in you get a ticket to park and they will charge you for parking instead of just validating it. Once you get the room key its free to park in the lot and get in and out of the lot. Another rip off gimmick. The town itself if a waste of businesses that have gone out or some that are just coming in. The ones coming in are a waste because they have all these expensive over priced items that are not only ugly but they are useless, pointless and unfunny. If youre on a trip business or pleasure you want to enjoy yourself. I give this trip a huge thumbs down it was not fun and it was not up to my standards of living. They have video games that are on a play station system they want to charge you $65 to play. So there is really nothing for a child to do or an adult who is bored. All the business around are over priced and lacking real entertainment. The rooms lacked color and a warm feeling they were very cold and plan. No decoration and what was there reminded you of a funeral parlor in the angels hanging above the beds. I will say the beds were comfortable. But that was the only thing that was good. Nothing fun, nothing enjoyable, no entertainment for the family, Nothing for kids or adults that are big kids. Expensive, way over priced and pretty much a waste of time and money. Lacks the feeling of being human and being able to relax and have a nice time.”

Feb 21, 2008 by Jeff from Atlanta, GA
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Perfect location within close walk to everything.
• Older hotel - could use sounder proofing.

“Great location to go see Falls Park. Lots of great restaurants and shops right out the front door.”

Feb 19, 2008 by Tim from Phila, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The most comfortable beds and pillows.
• Would like a mini fridge.

“Beautiful, Quaint hotel in a most desirable area.”

Feb 11, 2008 by John from Austin, TX
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• Clean and nice.
• Parking!

“Great place to stay for the price.”

Feb 9, 2008 by Allen from Greenville, SC
Overall Rating: 5
Cleanliness:[8] • Staff:[8] • Location:[7]

• Large room.
• The hotel felt like a big old building.

“I was very disappointed in this hotel with it being a 4 star. I was looking for much more decor then it had. The TV small, the lighting was bad, the room service was good but 1 of the dishes we had to return.”

Feb 6, 2008 by Jon from Wellford, SC
Overall Rating: 9
Cleanliness:[10] • Staff:[9] • Location:[10]

• Great location.
• Bathrooms are a little small.

“Great service. Beautiful hotel and a fantastic location to Downtown Greenville. Had wonderful breakfast at hotel restaurant!”

Feb 1, 2008 by Rob from Charleston, SC
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[10]

• Great location.
• The sheets in my bed smelled stale.

“Good hotel in a great location. The rooms are nice; however the bathrooms are small and a little dirty feeling. To be expected for one of the oldest buildings in the city. Great places to eat nearby but rooms are a little overpriced.”

Jan 29, 2008 by Carole from Powder Springs, GA
Overall Rating: 1
Cleanliness:[7] • Staff:[1] • Location:[7]

• It was easily accessible from the interstate.
• Hotel staff was indignant and rude.

“When we checked in the hotel, the front desk clerk was rude and almost indignant. I felt un-welcomed. I was uncomfortable for the entire stay. We did not utilize any of the hotel's amenities. We did not even visit the lobby or gift shop - other than to check out. Terrible experience.”

Jan 17, 2008 by Michael from Simpsonville, SC
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• View of the city.
• The check in person was not very friendly.

“Very nice historic hotel in a great location Downtown.”

Jan 16, 2008 by Louise from Marietta, GA
Overall Rating: 8
Cleanliness:[9] • Staff:[8] • Location:[9]

• Location was excellent.
• Bathrobe was horribly uncomfortable - loop inside collar was stiff and stuck into the back of my neck.

“Recommended for those visiting Greenville for business or leisure. It may be 4-star in terms of other Greenville hotels, but don't expect a typical 4-star experience. In a bigger town with more accommodation choices, this would be a 3-star hotel. However, the room was clean and comfortable and the location was excellent. Beware of the stiff loop inside the collar of the bathrobe - I don't know if mine was defective, but it was uncomfortable to the point of being unwearable.”

Dec 5, 2007 by Nick from Lexington, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great staff. Great location.
• Hard to find the parking garage if self parking.

“Beautiful hotel in a beautiful city. Great location right in downtown. I would stay here again.”

Dec 4, 2007 by Noah from Greenville, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• The breakfast was wonderful!
• The rooms were somewhat standard. Was expecting something more unique.

“This hotel has a great atmosphere and a great staff. The lobby and dining rooms are beautiful and the food is great. I was expecting a bit more from the rooms. They were nice and clean, but I was expecting a bit more from a 4-star hotel at this price. No complaints about anything.”

Nov 30, 2007 by Joseph from Columbia, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• The atmosphere of older grandeur.
• Failure to find anywhere in the room the checkout time.

“Excellent facility and a satisfying experience.”

Nov 14, 2007 by Wendy from Pendergrass, GA
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[7]

• Location was good, good star bucks coffee in room.
• Bed was not "heavenly".

“Very average hotel. Was expecting luxury, but it wasn't. Bed and pillows were very uncomfortable. Room was average. Rooms very noisy. Could hear in hallway and outside noise.”

Nov 11, 2007 by Mark from Windber, PA
Overall Rating: 8
Cleanliness:[9] • Staff:[9] • Location:[9]

• Beautifully decorated rooms, halls and lobby. Great location!
• Main restaurant was closed on Sunday.

“The Westin, Greenville was a unique and beautifully decorated hotel. The staff was courteous and helpful. Although the rooms are smaller, the Westin is probably the most elegant hotel we saw in Greenville but not quite the standard of other 4 star hotels I have stayed in.”

Oct 28, 2007 by Tanya from Allison Park, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Location in downtown Greenville.
• No pool.

“This is an historic renewed hotel. All rooms have been updated and modernized, yet the lobby has the feel of old time charm and elegance. I wish they had a pool as part of their exercise program.”

Sep 7, 2007 by Tony from Noblesville, IN
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• It was located in the heart of the city, which was great.
• Nothing was to dislike.

“The Westin was a great vacation experience. It is located in the heart of downtown Greenville. Downtown Greenville is one of the best places I have ever visited.”

Sep 5, 2007 by Joe from Hartsville, SC
Overall Rating: 4
Cleanliness:[3] • Staff:[8] • Location:[10]

• Great location.
• Not 4 diamonds.

“The room was small. We had hairs in the sink. Missing the TV remote. The alarm clock wasn't turned off so it woke us up early in the morning. The shower drain didn't work so we had to stand in a foot of dirty water while you took a shower.”

Aug 15, 2007 by Dolores from Roswell, GA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Location, amenities, appearance, entertainment and staff.
• Bed and pillows not as comfortable as expected.

“The hotel has the charm and gracious atmosphere that contribute so much to an enjoyable stay. The pianist provides wonderful evening entertainment in a great environment for casual conversation with friends. The hotel has an old-world ambience and is well-maintained.”

Aug 3, 2007 by Cindy from San Rafael, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[6] • Location:[9]

• I liked the location of the hotel.
• The shuttle does not run after 9pm. I had to take a cab from the airport.

“I like the hotel and found my room charming. I will stay here again.”

Jul 30, 2007 by Eva from Coral Gables, FL
Overall Rating: 8
Cleanliness:[9] • Staff:[7] • Location:[10]

• Excellent location.
• Maid service. Only one soap for 4 nights. No new water etc

“Would recommend to friends but to ask for things that is supposed to be there.”

Jul 25, 2007 by Bridget from Florence, SC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very clean and comfortable!
• Everything was great!

“Great!”

Jun 26, 2007 by Jeff from Rock Hill, SC
Overall Rating: 10
Cleanliness:[10] • Location:[10]

• Everything.
• 4th floor view of a wall, but I wasn't there for a view. Didn't matter.

“I took my wife and 6 months old on this business trip. Anything she needed was looked after by the front desk. I will be staying in this hotel for years to come and calling the west in corp. next week. Great service. Downtown, walking distance to everything. 2 miles from the zoo. Great afternoon. Close to all restaurants and shops.”