User Reviews for Best Western Gateway Grand

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Nov 24, 2009 by Tom from Jacksonville,FL
Overall Rating: 10

• Very friendly staff and clean appearance.
• Rooms need flat panel TVs and refrigerators.

“This hotel is updated and clean. The rooms are a bit small but adequate. I was unable to connect to the hotel's network but did not try to trouble shoot with the staff. Just outside of the main lobby is a great pool and patio area complete with a hot tub. Would make a great family stopover spot. The staff was very friendly and helpful getting me a ground floor room.”

Oct 28, 2009 by Lui from Sarasota,FL
Overall Rating: 8

• Very clean hotel and friendly staff.

“It is a little bit to expensive for a Best Western. At our round trip we had much cheaper hotel with bigger rooms and at better locations.”

Sep 22, 2009 by Mendy from Auburndale,FL
Overall Rating: 10

• The selection for the deluxe continental breakfast was phenomenal, as well as the friendliness of the staff.
• The beds could have been a bit more comfortable, but they weren't bad.

“From the minute you check in you feel relaxed. The well appointed lobby and friendly staff were a delight to this mother traveling with a 3 year old. They made it easy for us to unwind. While you are there check out the Gator Den sports bar on-site at the Hotel. The food is wonderful, we especially liked the buffalo wings.”

Sep 9, 2009 by Steve from Melbourne,FL
Overall Rating: 10

• Pool and Jacuzzi was open all night! Staff was very helpful with directions and parking for the Gator Games.
• Hallway walls are sparse, needs more artwork to feel more homey.

“On North side of UF. Quiet and out of the way without being very far away. Staff is very pro-Gator! Yay! Pool and Jacuzzi are open all night!”

Sep 3, 2009 by Jason from Wheaton,IL
Overall Rating: 9

• Large suite rooms, very clean and great staff.
• Not much in the immediate area.

“Great rooms, very new facility. This is the finest Best Western I've ever stayed in.”

Aug 25, 2009 by Sneaker from Palm Beach Gardens,FL
Overall Rating: 9

• Hotel was fairly new and well maintained.
• Was hard to find a parking spot close to entrance.

“I found the hotel to be more than I expected for the price I paid. The complimentary continental breakfast was the icing on the cake!”

Aug 25, 2009 by Joan from Tampa,FL
Overall Rating: 10

• The hotel staff is extremely polite and the service was excellent.
• It was a little far away from where I wanted to be.

“This was an excellent hotel for the price. I couldn't have been more pleased. The food at the little grill was absolutely excellent and well priced.”

Aug 8, 2009 by from Bartlett,TN
Overall Rating: 10

• The rooms were great and
  breakfast was delicious.
• Nothing.

“The hotel was beautiful. The people were nice and friendly and worked hard to ensure that we had a great stat.”

Aug 4, 2009 by Shawn from Apopka,FL
Overall Rating: 10

• The hotel was beautiful and had a great location.
• I did not like the poor service and attitude of the waitress at the breakfast bar.

“This was a great bargain for the quality of this hotel. Most of thee staff was friendly and helpful. It is removed from town in a quiet and peaceful location. I enjoyed my stay.”

Jul 28, 2009 by Dan from Orlando,FL
Overall Rating: 9

• Loved the Hotel & Staff -Hated your Service - THE WORST.
• The hotel was great - Your Service WAS THE WORST !

“The best staff, great hotel, we would stay there again without question.”

Jul 23, 2009 by Hermann from Melbourne Beach,FL
Overall Rating: 7

• Clean & comfortable; spacious setting; friendly staff.
• Not convenient to town.

“Surprisingly nice hotel with a very friendly staff. Comfortable beds, good size bath. The entire property appeared to be well maintained. Nice pool area. Breakfast included was simple but good: coffee, juice, fruit, healthy cereal selection, waffles, pastries, bagels, English muffins, hard-boiled eggs.”

Jun 15, 2009 by Wenzel from Ocilla,GA
Overall Rating: 10

• Continental breakfast and overall appearance was neat.

“The rooms were very nice, atmosphere was great like the way the rooms were arranged.”

Aug 1, 2008 by Mary from Tampa, FL
Overall Rating: 7
Cleanliness:[6] • Staff:[8] • Location:[6]

• Comfortable suite with fridge, can take dogs.
• Not quite as clean as I once remembered.

“A family friendly place with comfortable rooms.”

May 27, 2008 by Melissa from Effingham, IL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Pool complex was really nice. Non smoking.
• Beds were not comfortable.

“Hotel was clean and modern. Staff was friendly and helpful. Free breakfast was nice. Kids loved the pool. Entire place was non-smoking which was great! Bathroom was tiny but clean. Would visit again. Very pleasant stay.”

Apr 3, 2008 by Pam from Clearwater, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[6]

• Beautiful pool area.
• Very small room.

“Lovely pool, clean, delicious free breakfast.”

Mar 3, 2008 by John from Owensboro, KY
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Available business center. Interstate location.
• Room decor outdated. Staff could use training in talking to customers pleasantly.

“I would recommend this hotel for the Interstate traveler. It is conveniently located off I-75. Nice lobby and public spaces. Room looked old and outdated, but clean. A business center is available but you have to go to the front desk to get a special key. It is an unnecessary inconvenience. The door should be programmed to accept a key from a current customer. It is nicer than any other Interstate hotel I checked out.”

Aug 9, 2006 by Steve from Chula Vista, CA
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Well maintained with nice amenities.
• My TV set picture.

“I have stayed at this property twice in the space of 2 months. The facility is very pleasant and is always immaculate. The grounds are kept in very good maintenance with nothing overgrown. The pool and Jacuzzi is a very open space and lacks a covered area, but for sun worshipers that really isn't an issue. If you are sun sensitive, bring your sunscreen. The rooms are very well maintained with comfortable beds and lots of towels. The only issue I have with my room on the 2nd stay was the television, the picture was bad and needed adjustment that wasn't accessible by my remote. A small thing, to say the least, but it needed attention. The restaurant next to the place has limited hours with average food. It's good, but not memorable. If it didn't have the property as a draw, it probably wouldn't survive. Despite that, the facility, overall, is a very nice place and worth either an overnight stay or a few days relaxation. ”