User Reviews for Best Western of Asheville Biltmore East

Research User Reviews for Best Western of Asheville Biltmore East (1-20 of 47)

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Dec 12, 2008 by Ron from Atlanta,GA
Overall Rating: 9

• The exterior told me it was obviously older, but the interiors told me that it has recently been renovated. Very nice.
• Heater fan was rather loud for a light sleeper, and it would come on every 3-4 minutes.

“This hotel has recently been renovated, obviously. I was really impressed. I didn't have high expectations, but was very pleasantly surprised. It was super clean, convenient, had great bed linens and very comfortable bed.”

Dec 9, 2008 by Jason from Lynchburg,OH
Overall Rating: 5

• Very comfortable bed and room was clean.
• There were roaches in the room and I alerted them to this.

“Everything was as would be expected at a Best Western other than there were roaches in our room which made our stay much less enjoyable.”

Nov 14, 2008 by Alda from Birmingham,AL
Overall Rating: 9

• Convienient location to the Biltmore. Refreshed rooms.
• Parking is tight.

“Clean, refreshed and renewed hotel. Very nice.”

Oct 24, 2008 by Caroline
Overall Rating: 8

• Good location, clean room and comfortable bed, adequate breakfast, good for the price.
• Breakfast area somewhat crowded, loud AC.

“This motel was great for our trip to Asheville and allowed for quick drives into downtown and to the Biltmore Estate. AC in our room was pretty loud the first night, but that may have been because of how we set it because it was fine the second night (and our traveling companions did not have a problem with it in their rooms). It is a motel rather than a hotel, but it was actually convenient for us to have our cars right there outside our rooms. If you just need a basic, comfortable place to stay for a few nights to visit Asheville and the Biltmore, this is a great choice and good value.”

Sep 28, 2008 by carol
Overall Rating: 8

• Great breakfast.
• Outdoor pool.

“The breakfast was very nice and well kept.”

Sep 9, 2008 by Syndi from Sugar Hill, GA
Overall Rating: 6
Cleanliness:[3] • Staff:[9] • Location:[8]

• Location to Blue Ridge Parkway, free breakfast.
• It was dirty.

“The location of the hotel is nice, it is close to the Biltmore house as well as the Blue Ridge Parkway. However, it was not clean there were water spots on the toilet seat, on the sink faucet, and the mirror. The disposal cups had ripped plastic covers on them. The carpet had visible dirt accumulated in the entry way to the bathroom. The decor was very nice and appealing, and they are undergoing a renovation, but it was not clean.”

Sep 6, 2008 by Heather from North Augusta, SC
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[1]

• Nothing.
• Everything.

“The hotel was in a questionable part of town. The lobby was under renovation and the construction workers (Mexicans) were staying at the hotel. I did not feel safe or feel that it would be a good stay, so I ate the $75 and went to a better hotel.”

Sep 3, 2008 by Jeff from Piedmont, SC
Overall Rating: 6
Cleanliness:[4] • Staff:[6] • Location:[8]

• Location to interstate.
• The smell of the room.

“The location would be convenient for last minute. More of a motel than hotel.”

Aug 12, 2008 by Darrell from Asheville, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Microwave and Refrigerator a big plus. Helps me to save money, when traveling.
• No smoking rooms.

“The hotel is great. I just hated going outside every time I wanted to smoke. Watching a movie or working on paper work was a little hard not being able to smoke. Over all it was great.”

Aug 7, 2008 by Carol from Raleigh, NC
Overall Rating: 7
Cleanliness:[5] • Staff:[7] • Location:[9]

• Close location to malls, tourists attractions, easy to find.
• Too small sitting area to provide complimentary continental breakfast.

“I can not figure out why in the peak of summer tourist season a hotel would choose to have work done on their lobby and eating area. I found this a major inconvenience and kind of turned me off. Plus the area they provided for eating their complimentary continental breakfast was incredible small. Most of the time I had to carry back my food to my room which I did not appreciate. However, the hotel was in a great location to get to things in the area.”

Aug 5, 2008 by Tom from Loudon, TN
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[8]

• The bed was comfortable.
• It is an old style, small room and tiny bathroom place.

“OK in a pinch, for a brief stop and go one night stay, but priced too high for what you get. Like a Super 8 or Motel 6.”

Aug 4, 2008 by Caron from Cooper City, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[7] • Location:[9]

• The location for vacation travel was excellent. Rooms are convenient to breakfast area. Beds are very comfortable.
• Not enough space for people to sit for breakfast. The bathroom could be updated.

“This hotel was very well for us. It was perfect location for the highways and down town Asheville. The beds were very comfortable and we were happy to have internet access. The pool was great. The only negative was the space for breakfast, although they were making it larger whilst we were there. They did run out of fruit and there wasn't so much to choose from. They could have had muffins and yogurts.”

Jul 17, 2008 by Beverly from Pleasant Shade, TN
Overall Rating: 9
Cleanliness:[10] • Staff:[8] • Location:[5]

• The room was very nice. The room looked great & it had everything we needed.
• Have nothing to complain about.

“The room was very attractive. I loved the bedspread on the bed. It had great convenience in that it had, hairdryer, fridge, microwave, I mean everything. I love it.”

Jun 30, 2008 by Michelle from Fountain Run, KY
Overall Rating: 7
Cleanliness:[8] • Staff:[3] • Location:[6]

• The hotel was clean and reasonably quiet after dark.
• Daytime construction near the room was noisy.

“The Best Western Biltmore East was adequate for our needs. It was standard for a hotel in this price range; nothing exceptional, nothing terrible. Not a vacation destination, but a safe and clean place to sleep.”

Jun 8, 2008 by Carmen from El Dorado Hills, CA
Overall Rating: 4
Cleanliness:[4] • Staff:[4] • Location:[6]

• End room was quiet.
• Dry rot in bath, dark and dated, very average continental breakfast.

“If all you care about is the price, this hotel is fine.”

Jun 7, 2008 by Tessa from San Diego, CA
Overall Rating: 2
Cleanliness:[7] • Staff:[7] • Location:[6]

• Absolutely nothing.
• Too much to tell.

“Perhaps, I was unlucky, but I wouldn't stay at this hotel again in a hurry. The electrical wiring worried me. I get the impression the owner/s were trying to upgrade and therefore put every facility (internet, fridge, microwave, etc) into the rooms. The only thing is that the hotel was not built to accommodate that, and subsequently, the wiring was faulty, etc.”

Jun 2, 2008 by Sarah from Naperville, IL
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[8]

• Great breakfast!
• Air conditioning was not the best.

“The hotel was pretty good for the price. A fine location and a nice pool, but the air conditioning in our room didn't work very well which makes for a tough night's sleep in the hot summer.”

May 31, 2008 by James from Mcdonough, GA
Overall Rating: 2
Cleanliness:[5] • Staff:[1] • Location:[5]

• Free breakfast.
• Staff gave an I don't care attitude.

“Gave wrong directions, did not apologize for it and started taking breakfast down at 9:30, it goes till 10 a.m.”

May 26, 2008 by Megan from Chapel Hill, NC
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[10]

• It was very clean and it had a great location.
• The breakfast was a little sparse.

“I liked this hotel very much. It was clean and close to Downtown, so it was perfect for my trip.”

May 22, 2008 by Robert from Holly Springs, NC
Overall Rating: 3
Cleanliness:[7] • Staff:[8] • Location:[8]

• The room had a refrigerator and microwave.
• Could not rent a movie. Bathroom too small. No lock on bathroom door. Stuffy. Concrete walls. Poorly lighted.

“The hotel is about five miles from the Biltmore resort. Lower tier restaurants in the general vicinity. Hotel is a little older and accommodations are dated. Carpet is dated. No movie rental capabilities. Poorly lighted rooms.”

May 21, 2008 by Dan from Atlanta, GA
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[8]

• Clean, helpful staff.
• Breakfast selection.

“This Best Western is a recently updated motel. Things that are important were location, clean comfortable rooms, and helpful staff. Only disappointment was the poor selection of breakfast items. We would stay here again.”

1 of 1 people found this review helpful.

May 20, 2008 by Mark from Raleigh, NC
Overall Rating: 8
Cleanliness:[9] • Staff:[10] • Location:[8]

• Spic-and-span clean, from the lobby to the guestroom shower.
• Get in and out of the hotel driveway -- it's on a busy road -- was sometimes difficult.

“Best hotel for the money in ever-more expensive Asheville. Excellent location nearly the highway, Downtown, the Tunnel Road commercial area. But don't let the Biltmore name fool you. This hotel is not near the famous mansion. However, it's not far away, and if you stayed near Biltmore it cost you a lot more than staying at this Best Western.”

May 17, 2008 by Jerry from Kinston, NC
Overall Rating: 4
Cleanliness:[8] • Staff:[1] • Location:[7]

• Hotel staff are liars.

“Choose this hotel because of price and internet availability. Got to my room, internet did not work. Tried to call front desk, no one would answer. Walked down to front desk told to use USB cord. Went into down for business, returned to work to write reports. Internet not working. Tried to call front desk, no one would answer. Walked to front desk. Was told internet was down, man working on it. Asked for estimate as to how long this would take, was told would be fixed tonight. Asked to speak to repairman, was told he was not there. Reminded clerk she had just told me that the repairman was working on the internet, she had no response (after being caught in lie).”

Jul 19, 2006 by Maggie from Apex NC
Overall Rating: 6
Cleanliness:[8] • Staff:[6] • Location:[10]

• Friendly staff.
• Cold shower and sad breakfast.

“Hotel was OK overall, main problem was shower had cold then really hot water breakfast cereal continuously spilled out of the containers .lot of waste and tiny bowls to put cereal in also no fruit do not expect hot food or gourmet for price just a few apples or bananas and larger bowls to accommodate more than 1/5 cup of cereal and milk! Overall rate 7.”

1 of 1 people found this review helpful.

Nov 17, 2005 by Sandra from Alpharetta, GA
Overall Rating: 5
Cleanliness:[8] • Staff:[5] • Location:[8]

• Clean and convenient.
• Cold water in shower did not work.

“Cold water in shower did not work, called front desk...was told that they had not received any previous complaints. I had to explain that I was not complaining as water was not coming out of the shower. Requested room change, was denied - was told manager would come out to assess the situation. Manager arrived - said he fixed it. Water still did not come out of the shower. Called front desk again to complain and again request room change - was denied. Manager came out again with tools to fix but could not...finally complained a bit louder and room was changed. This was a bit of a hassle as we had been traveling all day and this took 1.5 hrs to get resolved. We had plans for the evening and were late due to the delay. other than this...our stay was great.”

Nov 16, 2005 by Jen from Fuquay Varina, NC
Overall Rating: 9
Cleanliness:[8] • Staff:[9] • Location:[9]

• Very convenient location, helpful staff.
• I called to confirm a non-smoking room and was told it was all set. When I got there, we were booked for smoking. They did correct the situation.

“This hotel is conveniently located. It is within a 5 minute drive to downtown Asheville and has several restaurants nearby. The hotel staff was very friendly and helpful to us. We never stayed for the free breakfast because there wasn't enough to fill us, but it included basic doughnuts, plain bagels, cereal and a waffle maker. There was no fruit like I was hoping for. The room was clean and quiet. The bathroom was quite small, but you can't expect much more for a hotel with this star rating. Overall, a great experience.”

Apr 24, 2005 by Sara from Athens, TN
Overall Rating: 5
Cleanliness:[6] • Staff:[6] • Location:[6]

• They arranged for us to have a king unit since my hobbies is 6'8'
• Breakfast is over too early on Sat. mornings.

“Hotel is basic and clean. It kind of creeps me out these days if no effort is made to assure me the bedspreads are cleaned regularly. A frig was provided which is always nice.”

Apr 12, 2005 by Michelle from Kettering, OH
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• It was exceptionally clean and spacious.

“If you want a good price and a simple place to sleep, the Best Western in Biltmore (Asheville, NC) was clean and affordable. The rooms were very spacious and well kept. A nice, free continental breakfast as well. For a 2-star rating, I was very pleased.”

Mar 9, 2005 by Anthony from Raleigh, NC
Overall Rating: 2
Cleanliness:[3] • Staff:[10] • Location:[8]

• the staff was friendly
• live roaches under the pillow , had to move to different room,

“great location, great staff, nice free breakfast, the cleanliness of the room was below average, Live roaches under the pillow, we then ask to move into another room which they did do. Once again the staff was very helpful.”

Mar 9, 2005 by Stephen R. from Tucker, GA
Overall Rating: 6
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location was exact vicinity where we wanted it.
• Dated and not as desirable as, say, a Hampton Inn or Holiday Inn Express.

“Breakfast buffet from 6 - 9 on a weekend pretty much assures that vacationers like us are not likely to use it - times are too early.”

Mar 8, 2005 by Jeff from Matthews, NC
Overall Rating: 6
Cleanliness:[9] • Staff:[9] • Location:[8]

• It was clean; good staff; good bed.
• N/A

“A good value for the price I paid.”

Mar 7, 2005 by Shay from Greensboro, NC
Overall Rating: 1
Cleanliness:[1] • Staff:[3] • Location:[1]

• The hotel attendant offered a room away from traffic.
• The water smelled, the lights didn't work, and the ice machine didn't work.

“I would not recommend this hotel to guests. It wasn't near where we were going, the lights in the room didn't work and those that did flickered. Something was wrong with the water that left a moldy smell, and some of the guests were questionable. It was fine for a place to spend under ten hours in, otherwise I wouldn't return.”

Mar 7, 2005 by Mike from Hickory, NC
Overall Rating: 8
Cleanliness:[10] • Staff:[10] • Location:[10]

• No hassle, no questions, very friendly and helpful.
• I will stay at a better rated hotel next time.

“For a two star rating, this is probably as good as I could expect. It was an older motel, but was clean and the staff was very friendly. I got more than I paid for.”

Feb 17, 2005 by Catherine from Dallas, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• located near everything and near large selection of dining options
• none

“the hotel was great and has the best bed pillows I have ever used anywhere.”

Feb 14, 2005 by Dave from Albuquerque, NM
Overall Rating: 4
Cleanliness:[8] • Staff:[8] • Location:[4]

• Clean, friendly.
• Traffic noise.

“Would have been a very pleasant stay except for the traffic noise.”

Dec 15, 2004 by L F. from Greer
Overall Rating: 9

“The Best Western is what we expected. The staff was wonderful, and very helpful for tourists. The outside of the building does not reflect the inside of the rooms. The rooms are very spacious and very nice inside. I would recommend this to anyone looking for somewhere cheap to stay in asheville.”

Dec 8, 2004 by Charles L. from Loganville
Overall Rating: 10

“When we turned off the street on to the property I thought we had been hook winked. The outside of the hotel is a reminder of old hotels 2 story with little to no sparkle. When we entered the room I was shocked. The carpet was brand new, the furniture was new, and even the tub and the tub surround was new. Old tile floor in the tub area. The sheets on the bed were color sheets which seemed to shock us. We were very pleased with the room. The breakfast was a bit slim, only offering bagels, bread and cereal, juice, milk and coffee....... a few extras of donuts, muffins and fruit for those that don't take to cereal. Over all a great location and we would stay there again.”

Dec 6, 2004 by Billy M. from High Point
Overall Rating: 7

“Great Hotel, Great Price, Great Service.”

Dec 1, 2004 by Lewis S. from Cumming
Overall Rating: 7

“For the price, it was an acceptable stay. The breakfast was very basic. The hotel is close to the mall. The staff was friendly and helpful. If you're looking for a quick place to stay with no frills and a low cost, this is the place. If your spending a weekend and want a decent continental breakfast and modernized rooms, pay for a better hotel.”

Dec 1, 2004 by Susan O. from Atlanta
Overall Rating: 5

“Hotel was in general area we wanted. However, it is an older (60/70's style) motel. Apparently they also allow pets, which would have been fine, but the desk in our had been seriously chewed. The continental breakfast in the lobby was very crowded with not enough tables/chairs for the number of guests. Staff was pleasant and accommodating.”

Sep 29, 2004 by Carrie E. from Scottsville, VA
Overall Rating: 9

“The hotel was very clean, the staff was nice, and the location was great. The continental breakfast could have been a wider variety of food. The location was great just off of the interstate.”

Sep 22, 2004 by Marcia B. from Columbus
Overall Rating: 10

“This Best Western Hotel was clean, quiet and friendly, it was so amazing! We were there when the Ivan hurricane rainstorm came through. It closed Asheville, but we felt safe and sound in our solid hotel. Didn't even lose electricity! I'll stay there next time we're in Asheville.”

Sep 20, 2004 by Mark H. from Westphalia, IN
Overall Rating: 5

“It had a leak over the bathroom. It smelled moldy. It was very noisy.”

Sep 16, 2004 by
Overall Rating: 8

“The amenities inside were great, but it smelled funny inside. The hotel was easy to find and in a good location by the freeway.”

Sep 5, 2004 by Sanford R. from Charlotte, NC
Overall Rating: 5

“The staff was excellent. The property was old but the rooms were clean. Breakfast was just average .”

Sep 4, 2004 by Michael T. from Wichita, KS
Overall Rating: 4

“This hotel is your older mid-level business class hotel which has been rather slow in refurbishing it's rooms or common areas. The staff was friendly and cooperative, but the room had an iron burn in the carpet, a tricky water closet and overall in need of modernizing.”

Sep 4, 2004 by Sherry W. from Crossville, TN
Overall Rating: 7

“The hotel was fine except it advertised a continental breakfast and all they had was bagels, oranges and cereal, with most of the cereal gone by 9:00 AM.”