User Reviews for Doubletree Hotel Tampa Westshore Airport

Research User Reviews for Doubletree Hotel Tampa Westshore Airport (1-20 of 356)

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Dec 2, 2009 by Colleen from Sarasota,FL
Overall Rating: 9

• Outstanding customer service from hotel front desk; great restaurant personnel.

“Very convenient to airport; accomodating shuttle service to airport; excellent customer service! Comfortable beds!”

Dec 1, 2009 by Stuart from Birmingham,AL
Overall Rating: 7

• Convenience to airport.
• Internet fee.

“This hotel was adequate in that it was clean and offered a decent sports bar/restaurant. There are fees for use of the internet in your room and there is no continental breakfast.”

Aug 7, 2009 by Frank from Galena,IL
Overall Rating: 9

“The proximity to the airport is very good - they were renovating the place which was inconvenient.”

Aug 2, 2009 by William from Haddon Township,NJ
Overall Rating: 9

• Very Friendly.
• Business center was sub par.

“We enjoyed our stay!”

May 13, 2009 by Arthur from Swampscott,MA
Overall Rating: 10

• Cookies upon arrival; bed pillows and sheets.

“Excellent front desk staff all shifts. Hotel clean, FREE internet service in Business center. Warm cookies available at front counter throughout our stay-just ask! Excellent treatment as customers. Hotel eating venues excellent and not expensive. Plenty of towels and bed was out of this world. Free and easy self parking. Hotel had recent face lift of rooms and public areas.”

Apr 30, 2009 by Mary from Pontiac,MI
Overall Rating: 10

• Easily accessible and room looked like a more expensive room.

“Staff was very helpful and pleasant. Parking was plentiful. Bathroom was clean & well supplied.”

Apr 27, 2009 by Sherrel from Spokane,WA
Overall Rating: 10

• Convenient to airport.

“Very nice - would recommend. The pool area is very pretty.”

Apr 15, 2009 by Cindy from Terre Haute,IN
Overall Rating: 8

• Great location; typical DoubleTree.
• No water pressure in shower; location of our room was bad.

“Overall, good experience; facilities and common area were nice and as expected. Room overlooked a narrow walkway to the pool area, bathroom had dripping tub faucet, there was not much water pressure in shower head, and there was a sewer burp that caused temporary sewage smell in the room. Our room was located next to employee supply room, so had some noise. HVAC system was frustrating also; either too hot or when it kicked on it blew right in the face of person sleeping in bed adjacent to it.”

Mar 31, 2009 by Lorraine from Punta Gorda,FL
Overall Rating: 10

• Front desk scores a perfect 10! A+
• Undergoing Reno, will be nice when completed.

“Great service, great rooms, comfy beds, breakfast buffet was awesome! Every staff member we interacted with on our stay went above & beyond in service and friendliness!”

Mar 14, 2009 by Justin from Saint Louis,MO
Overall Rating: 2

• Location, shuttle service, and comfort in room.
• Lack of service from staff.

“We did like the hotel, and have been a fan of the Doubletree in the past, but felt a real lack of service this time. If anything, get a lock for your luggage when you leave your room at this hotel.”

Mar 9, 2009 by Rachel from Pittsburgh,PA
Overall Rating: 10

• Very nice and
  updated room..
• Construction in progress.

“The hotel was close to the airport (for those who need every last minute). The rooms, pool area, fitness center, and restaurant were great. Only bad thing was that construction is currently in progress and the sound of power tools while sitting by the pool I could do without. Also the room key cards did not allow us to gain entry on 3 occasions sending us back to the desk for new ones. Housekeeping staff was excellent as were the wait staff in the restaurant/bar. Would definitely stay again.”

Mar 6, 2009 by Lyn from Naperville,IL
Overall Rating: 9

• It was clean and had great amenities.
• Did not provide complimentary breakfast.

“Very nice and convenient, clean, had great shuttle service and staff was friendly and helpful.”

Mar 2, 2009 by Chris from Wyomissing,PA
Overall Rating: 6

• You get a free cookie when you check in.
• You have to pay $11 a day for the internet. This should be free.

“This hotel is under new management and I believe they are in the process of remodeling which this hotel needs very badly. The key card did not always work to let you in the room. You have to pay a fee of $11 a day to use the internet in your room.”

Feb 12, 2009 by Cal from Inman,KS
Overall Rating: 10

• Met or exceeded expectations.

“Hotel was clean and staff was friendly and helpful. It was typical for our experiences with Double Tree chain. Breakfast in hotel was of high quality and reasonably priced.”

Nov 21, 2008 by Danielle from Sanford,FL
Overall Rating: 3

• Beds were comfortable.
• Construction in the entire hotel and not able to sleep well or stay in the room during the day due to noise.

“There was construction in the entire hotel and we were not able to sleep well or stay in the room during the day due to noise.”

Nov 21, 2008 by Tim from Lowell,MA
Overall Rating: 9

• Very comfortable room and friendly staff.
• Some problems with internet service.

“I would definitely stay at this hotel again. Even though they are doing a major renovation, the work was very unobtrusive.”

Oct 18, 2008 by Robert
Overall Rating: 10

• Everthing was great, the shuttle service to the airport was great.

“Our survey speaks for itself everything from the front desk staff to the shuttle staff was excellent.”

Oct 14, 2008 by Dawn
Overall Rating: 6

• The room was clean and spacious.
• We needed service on both the TV and the telephones.

“The hotel was undergoing renovations. Our room had not yet been updated but was still very clean, spacious and attractive. It took mere minutes to get to the airport, and the shuttle runs every 30 minutes 'round the clock. Staff was exceptional! The food was good, and fairly priced. Our telephone never did work, and the message light flashed continually. That was a bit annoying. We called to have the TV cable connection fixed, and it was done promptly.”

Sep 10, 2008 by Glenn from Charlotte, NC
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[8]

• Nice location, close to airport and beach.
• Nothing.

“Clean, friendly staff, very helpful.”

Sep 10, 2008 by Sandra from Cape Coral, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[10]

• Cookies at check-in, yumm!
• Our long track to our room till we found another elevator.

“The are currently renovating, and our room was stale smelling, we only stayed for one night so I did not report to get a new room and we had to set the air to 65 to get it to cool down, and it was still warm the air unit was loud, other than that it was a nice place to rest our heads before going to the ZOO with out 2 year old son, I loved the towels, and bedding, TV did not have a lot to choose.”

Sep 6, 2008 by Jeannette from Brentwood, NY
Overall Rating: 8
Cleanliness:[7] • Staff:[9] • Location:[8]

• The location and the service was good for the price.
• There was an unpleasant smell. The door for the bathroom didn't close properly. Some of the channels on the television didn't work.

“I would say for the price, this hotel met our standards. The price was reasonable with friendly service. The restaurant in the hotel was good. I would have liked the breakfast buffet to be included for our stay but it wasn't. Breakfast buffet offered a variety of choices at 13 per adult and half price for kids. This hotel was located about one hour away from Disney and about twenty minutes to Bush Gardens.”

Sep 3, 2008 by Armelle from Fairfax, VA
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[9]

• Comfortable and cute with a great lobby and convenient shuttle service.
• I saw 1 very small spider and a few tiny ants in my room. I was not bothered, but someone else might be. It could have been due to the balcony.

“The lobby is very nice and spacious. I did not dine in the restaurants, but the Sports bar looked interesting. The king room was quite small but very comfortable and clean. They seem to be on the tail end of re-construction, so this room seems to have been a little old. I would definitely cal it a 3 star hotel.”

Sep 3, 2008 by Calvin from Melbourne, FL
Overall Rating: 7
Cleanliness:[7] • Staff:[7] • Location:[8]

• Super comfortable beds.
• Some of the public areas were a bit shop worn.

“The Tampa Doubletree lived up to our expectations as a comfortable place to stay and well situated for our business. When we had a special room request, the staff worked hard to accommodate us. We plan to return regularly as business brings us to Tampa.”

Aug 29, 2008 by Vicki from Saint Charles, IL
Overall Rating: 2
Cleanliness:[1] • Staff:[3] • Location:[9]

• Location.
• Cleanliness, TV.

“Room was not cleaned, towels were not replenished. And the TV did not get basic channels.”

Aug 26, 2008 by Jan from Cape Coral, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[10] • Location:[8]

• Front desk associates were out-standing.
• Bathroom did not have a plug in the tub & did not deliver one.

“Hotel is under construction and updating. Bathrooms need it.”

Aug 23, 2008 by Kathleen from Palm City, FL
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[8]

• Location.
• No refrigerator.

“Under renovations. We thought we were staying at the Double Tree Suites, also by the airport and also a 3 star. No comparison.”

Aug 22, 2008 by Anthony from St. Petersburg, FL
Overall Rating: 6
Cleanliness:[7] • Staff:[3] • Location:[7]

• Location.
• Staff.

“Nothing special - good if the price is low.”

Aug 15, 2008 by Blondine from Deerfield Beach, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[7]

• I was able to sleep with no interruptions and the room was very clean.
• It was to far from where I needed to be thats all.

“I would recommend this hotel to everyone I know, I had a very good experience.”

Aug 13, 2008 by Leigh from Oakland Park, FL
Overall Rating: 1
Cleanliness:[1] • Staff:[1] • Location:[2]

• Nothing
• Customer service, lack of cleanliness, broken appliances.

“I am appalled at the lack of quality and service at this hotel. I would not recommend this, to anyone for that matter. I am furious at the lack of help from the hotel. When I complained to the customer service associates at the hotel, they were rude and un-co-operative.”

Jul 9, 2008 by Daggma3 from Winter Park, FL
Overall Rating: 5
Cleanliness:[5] • Staff:[5] • Location:[4]

• Provided extra towels and shampoo.
• No fans in fitness room.

“Nice room with comfortable bed, could use a fridge/micro/wet bar. Our room was convenient to ice/vending/stairs. Free wireless internet in room would have been nice. Good quality room for price, loved the balcony!”

Jun 29, 2008 by Frank from Atlanta, GA
Overall Rating: 3
Cleanliness:[3] • Staff:[7] • Location:[4]

• Looks more like a motel.
• Poor quality of the rooms.

“I would never stay at this hotel by choice!”

May 28, 2008 by Lamarco from Durham, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[10]

• The business center was excellent and the shuttle was a great amenity.
• Common items in the gift shop was too pricey.

“The location of the hotel was great and staff was very friendly and helpful. I really appreciated the helpfulness of the shuttle driver.”

May 14, 2008 by Robert from Highlands Ranch, CO
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Remodeled, clean rooms with soft bedding.
• Old hotel, some things not remodeled.

“This is an older hotel that has been remodeled nicely; however, the remodel was not complete however. New furniture, new bathroom fixtures, etc, but the ceiling, walls, outlet covers, doors, etc. Were old. Overall, clean with nice furnishings and very soft, comfortable bedding, but still a hotel built probably 20-30 years ago.”

May 2, 2008 by Stephanie from Christiansburg, VA
Overall Rating: 5
Cleanliness:[7] • Staff:[4] • Location:[10]

• Beds were comfy.
• Still using poor quality towels. Business Center only had one working computer.

“The location was great! Close to St Pete/Clearwater airport and even closer to Tampa airport. Mall nearby and lots of restaurant choices. In a busy business district. Short drive to beaches if you have a car. $30 Taxi ride for two to Busch Gardens. Housekeeping staff I encountered did not speak English. Getting anything from them required a call to front desk and a wait. Front desk staff very busy talking amongst themselves every time I went to the desk. I had to wait or interrupt. I asked for a toothbrush at 9 pm when my daughter realized she forgot hers. No one ever brought it up. Lots of airline staff stay here. Lobby is very busy. Always a line for Business Center.”

Apr 30, 2008 by Shari from Pinellas Park, FL
Overall Rating: 6
Cleanliness:[8] • Staff:[5] • Location:[8]

• Lobby was very beautiful and spacious, with plenty of seats.
• Despite calling in advance, handicap accessible accommodations had not been noted on our reservation.

“We had to call the front desk 3 times to get the primary light bulb in the bathroom replaced. It wasn't until the third call when we told them our TV wasn't working that they came to help us. Later, when we went down to the hot tub on Saturday evening someone had left a hose in it - it was overflowing everywhere and obviously compromised the temperature in the hot tub. My husband found the faucet and turned the hose off. We never saw a staff member come out to check it the entire 30 minutes we were down there. I never saw typical Doubletree standards except in the lobby. We utilized the hotel restaurant on Sat morning for the breakfast buffet- there was only one other occupied table so much of the buffet looked like it had been out for a while without attention, and I'm still trying to figure out the lack of attention from the wait staff with so few tables occupied. You could hear the employees rolling silverware near by and talking loudly.”

Jan 28, 2008 by Howard from Hoffman Estates, IL
Overall Rating: 1
Cleanliness:[1] • Staff:[2] • Location:[8]

• I didn't get bitten by anything.
• Nothing to like other than near the airport.

“DUMP!”

Jan 11, 2008 by Barbara from Westville, FL
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[10]

• The bed was extremely comfortable.
• The bathroom door was damaged, grout bad & one side of toilet was dirty.

“The overall experience was good. When I recently stayed at a nice Ramada, a hot breakfast buffet was included at a much lower price.”

Jan 6, 2008 by Sheila from Cottage Grove, WI
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Onsite restaurant.
• Internet not free in rooms.

“We stayed at hotel 3 nights and were pretty satisfied. We didn't get enough towels in the room and had to call each night but they were delivered promptly. We had 3 people in our room and were quite cramped with the luggage. Overall, however, we were satisfied.”

Jan 5, 2008 by Kim from Pickering, ON CA
Overall Rating: 6
Cleanliness:[6] • Staff:[5] • Location:[6]

• Easy location, nice pool and hot tub.
• Run down, needed improvements.

“This hotel was probably very nice in its day. They are going to be doing renovations soon. They are very much needed. However the hotel was clean and the beds were comfortable. We had to talk to 4 people before we got any towels. A shortage of towels seemed to be a problem. The rooms were suitable however I would wait for the renovations to be done before I go back again.”

Jan 4, 2008 by Bryan from Addison, TX
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[9]

• Friendly staff.
• Bathroom not clean.

“Great location, near airport. Hotel has several amenities, all of which are above average. Hotel room bathroom not very clean, bathtub had mildew stains.”

Jan 4, 2008 by Chris from Deltona, FL
Overall Rating: 6
Cleanliness:[5] • Staff:[8] • Location:[8]

• Nice staff.
• Needs renovations.

“The furniture and carpet in the room was stained and the room had an old smell to it. It was ok, but I expect more from a three star hotel.”

Jan 2, 2008 by William from Paw Paw, MI
Overall Rating: 7
Cleanliness:[7] • Staff:[10] • Location:[10]

• The Bed and bedding was wonderful. The amenities were what you would expect in a nice hotel.
• The room was in serious need of renovation. The badly stained carpet made the room seem worse and tacky.

“For the money, this hotel was not a disappointment. However, one does expect a little more class from the Double Tree line of hotels. A little scrubbing on the walls and some new carpet will work wonders for a better experience.”

Dec 26, 2007 by John from Burlington, NJ
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very comfortable beds and clean rooms.
• They charge for port cribs.

“This hotel was beautiful and very convenient to the airport. The staff was very friendly and the beds were very comfortable.”

Dec 20, 2007 by Bob from Monmouth Junction, NJ
Overall Rating: 9
Cleanliness:[8] • Staff:[7] • Location:[10]

• Great lactation near Raymond James stadium and the airport, great restaurant next door within walking distance.
• No views to speak of had a balcony overlooking a wall.

“Very convenient to both airport and Raymond James stadium. Lots of quality restaurants and shopping within 5 minutes of the hotel. Room was average, no refrigerator in room, which is a negative when traveling with children, but overall a great spot, I stay here all the time for buck games when I travel in from jersey.”

Dec 19, 2007 by Cameron from Asheville, NC
Overall Rating: 4
Cleanliness:[2] • Staff:[6] • Location:[5]

• Location.
• Room was dirty, ac kept carpet wet, view was terrible.

“Good for a traveler staying one night but not accommodating for more than one night. Hallway and room was just not clean. Very disappointed. My original reservation was at the doubletree on rocky Pointe drive where I have been before but I found out after checking in that there would be no internet service for the next 3 days. I could have lost my job. I ended up paying more for the second, less desirable hotel than for the two room suite at the doubletree Tampa bay.”

Dec 17, 2007 by Jack from Chapel Hill, NC
Overall Rating: 8
Cleanliness:[8] • Staff:[8] • Location:[8]

• Location.
• Needs renovation.

“Perfectly adequate near airport hotel, but not 3 star. They have transportation to the cruise docks at nominal fee.”

Dec 15, 2007 by Cherif from Nashville, TN
Overall Rating: 7
Cleanliness:[8] • Staff:[8] • Location:[6]

• Under good renovations.
• Exterior appearance, carpet in hallways, paint in hallways.

“It was fine for one or two nights, but the hotel appearance lacked all "curb appeal". It looks like a 1970's hotel from the exterior. The room I stayed in had been renovated & it was fine.3 star rating was deceiving, max should be 2.5.”

Dec 10, 2007 by Jeff from Fort Lauderdale, FL
Overall Rating: 4
Staff:[7] • Location:[8]

• Fantastic location, interior rooms recently remodeled.
• Exterior old looking.

“This was my third time at hotel. The exterior is very dated and looks old. The rooms interior appear to all newly remodeled and clean. This trip I had water problems, no hot water for 1 day and then only scalding hot water for 2 days. Finally the last day they moved my room. Management was nice about it and is going to comp me a future stay.”

Dec 4, 2007 by Kim from Bellingham, WA
Overall Rating: 3
Cleanliness:[6] • Staff:[6] • Location:[5]

• This hotel offered fresh baked cookies upon arrival and the rooms have been recently updated. Great bed!
• It was booked for a boxing match which made parking difficult and loud hallways in the evening.

“While the hotel has been recently upgraded, new furniture, great beds, etc; the hotel itself has not been remodeled. The overall building needs repair and updating. The doors to the patio and interior walls seem in need of attention. My biggest disappointment was that this hotel was booked for a boxing match the evening we were there, making it very crowed and very loud (in the hallways) at times. While it is close to the airport, the location itself is not very nice. Our view was of the parking lot and a street.”

Dec 4, 2007 by Gd from Montrealquebec, CA
Overall Rating: 7
Cleanliness:[7] • Staff:[10] • Location:[10]

• Internet access in business center, friendly staff.
• My specific room was not in top shape (missing light bulb, carpet/tile wear and tear etc).

“This hotel was fine, easy access and great airport location, except that my particular room was not up to the 3-star rating.”