User Reviews for Grand Hyatt Tampa Bay

Research User Reviews for Grand Hyatt Tampa Bay (21-40 of 444)

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May 2, 2008 by Mike from Fort Mill, SC
Overall Rating: 9
Cleanliness:[9] • Staff:[10] • Location:[9]

• Great location and service.
• There was a slight musty smell that some older Florida hotels possess.

“I would recommend this hotel to anyone looking to experience Tampa. It's next to the action but not directly in it, which is a good thing. The restaurant, while expensive, was very good and convenient.”

May 2, 2008 by Ruth from Alpharetta, GA
Overall Rating: 8
Cleanliness:[8] • Staff:[9] • Location:[7]

• The hotel had very friendly staff and comfortable beds.
• The hotel had a moldy smell throughout in the rooms and hallways they tried to cover this up with a strong perfume spray.

“Overall this is a nice hotel but definitely not worth paying posted rates. The hotel is close to the Tampa airport but if you are going other places can be difficult to find when returning to the hotel. The hotel had very nice beds and rooms with a great workout facility. The one downside is that there is a moldy smell in the rooms and hallways which they try to cover with a perfume spray.”

Apr 29, 2008 by Leslie from York, ME
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• The pool was great.
• No continental breakfast.

“Close to the airport. Nicely decorated. Great pool.”

Apr 24, 2008 by Tiffani from Nashville, TN
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Quality and friendly staff.
• The food was extremely high water in the room was $8.

“Overall a great stay, very clean and friendly staff. Beautiful grounds as well. Kids loved the pool and the bar in the pool area was so convenient. However, the drinks were too high.”

Apr 23, 2008 by Sandy from Charlestown, IN
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Lots to do.
• Expensive restaurants.

“We loved our stay. There was a lot of things to do. Very friendly.”

Apr 23, 2008 by Lisa from Weston, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean and very nicely appointed.
• To self-park means lugging bags from the garage quite a way to the lobby without the benefit of ramps.

“Very nice lobby and rooms. Staff is extra-courteous. Beds are quite comfortable. Internet is an extra charge, however.”

Apr 22, 2008 by Laurie from Port St. Lucie, FL
Overall Rating: 5
Cleanliness:[10] • Staff:[8] • Location:[6]

• Beds were very comfortable.
• When providing clean towels did not give any wash clothes.

“Not the attention to detail that I expect from a hotel like this. Housekeeping left something to be desired. No replenishing of washcloths and didn't clean a side table that had rings from a soda on the glass. The roll away bed was not in the room and we had to call to have it brought to us.”

Apr 15, 2008 by Jessica from Latrobe, PA
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• Our room was wonderful we had part of a suite with a great view!
• Restaurant was a bit pricy and free shuttle to mall stopped very early on Saturday.

“Overall our stay was great this was the nicest room we have ever stayed in and we were very pleased with the accommodations.”

Apr 10, 2008 by Ferial from Longwood, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• It is wonderful and amusing hotel.
• It is about parking, it would be better to have elevator to lobby in hotel.

“Clean, organize.”

Mar 30, 2008 by K from Wauwatosa, WI
Overall Rating: 9
Cleanliness:[8] • Staff:[10] • Location:[6]

• Customer service was excellent.
• Possibly got bed bugs.

“Not the most family friendly place to stay, but staff was extremely helpful and ready to please. Initially got a one bedroom room, when needed a 2 bed room, but got 2 beds the next day without a problem. Very close to the airport helpful to leave.”

Mar 30, 2008 by Chris from Miami, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• The staff was very friendly.
• Old TV's 4 star should mean flat screen.

“Very nice place, nice rooms well appointed rest room. The staff was very friendly. My only complaint: As a 4 star hotel they should have flat screen TV's with Hi-Def.”

Mar 28, 2008 by Paul from Woodbridge, VA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Very clean. Great location to the main highways.
• Parking is a problem when the hotel is full.

“Stay 2 nights at the Holiday Inn Express. The hotel was clean and the staff helpful. The location was good if you wanted to go to a Phillies spring training game or needed to get on Rt 19. The beaches are about 10 minutes away.”

Mar 27, 2008 by Olimpia from Woodland Hills, CA
Overall Rating: 0
Cleanliness:[2] • Staff:[7] • Location:[8]

• It was very convenient in regards to location.
• The cleanliness of the hotel did not meet expectations.

“The hotel room that I stayed in had soiled furniture and the decorative pillows were falling apart. Additionally, an individual I traveled with accidentally soiled the sheets before we left for a very long day of activities. Upon our return at night we pulled the sheets from the bed only to notice that housekeeping staff did not change the sheets when performing everyday housekeeping duties. When we called downstairs it appeared that the housekeeping staff was gone for the day so the front desk sent up security with extra sheets and we, the hotel guests, had to change the sheets. We also noticed that the tub was not cleaned. I was very disappointed with the cleanliness of the hotel because I'm willing to pay extra for clean accommodations. Overall, if I didn't have this experience I would rate the hotel higher.”

Mar 26, 2008 by Andrew from Cedar Falls, IA
Overall Rating: 2
Cleanliness:[7] • Staff:[1] • Location:[1]

• The bathrooms were fairly nice.
• The subpar skills of the front desk staff and concierge.

“Unless you like traveling for 1 1/2 hours in traffic and visiting St. Petersburg due to lack of clear access to this hotel, you might want to look elsewhere. At this time, the construction near the hotel makes getting from the airport to this property a "real trip".”

Mar 26, 2008 by Suzanne from Fort Lauderdale, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Wonderful staff at reception, clean, lovely rooms.
• Nada.

“We were in town attending a wedding shower, so we didn't get to the Hyatt to check in until 9:30pm. No problem. The reception staff we quick, kind, and upgraded us to a high floor room with a bay view. We stayed at a 4-star hotel for about half the price.”

Mar 25, 2008 by Phillip from Alparetta, GA
Overall Rating: 10
Cleanliness:[10] • Location:[10]

• Well appointed public areas.
• No microwave, no refrigerator in the room, rooms were rather small for the 'star' rating.

“The location is very convenient and it is very clean and well appointed. However, the rooms are small and the pool was dirtier than I expected for the look and feel of the hotel. Staff are friendly.”

Mar 24, 2008 by Byron from Toronto, ON CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great pool, great view, great staff.
• Leaving.

“The Grand Hyatt is a great resort style/ business hotel. Very well managed, with a friendly attentive staff, I will definitely go back here.”

Mar 24, 2008 by Brent from Columbia, MD
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[9]

• Great staff, great atmosphere.
• You have to pay for the internet.

“One interesting thing that other people might not notice is that the hallways in the guest floors smell incredibly good.”

Mar 12, 2008 by Chad S. from Greenfield, MN
Overall Rating: 5
Cleanliness:[8] • Staff:[4] • Location:[8]

• Overall, very clean and upscale.
• NA.

“The hotel offered very little perks. Everything was expensive. If you wanted bottled water, you have to pay $4. The hotel was very clean but a little on the snooty side for us.”

Mar 11, 2008 by Paige from Walnut Creek, CA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The grounds, hotel, & lobby were superb & very upscale. Staff was highest caliber.
• No complaints at all (and that's unusual for me!).

“My husband and I stayed here one night. The hotel was superb (and I am a self-admitted hotel snob!). When we checked in, the front desk person offered us two glasses of champagne and made us feel so welcome. The lobby and surroundings were top-notch and it felt like we had just arrived at the 4 seasons! I asked the man at check-in how the view was from our room and he said "not great, but I think I can get you a room with a better view." So, just for asking, he upgraded our room at no charge! Our room was gorgeous and the view was amazing--we had a nearly floor to ceiling glass wall of windows that looked out over the shimmering blue water. The bed & furnishings were also top-notch. Also, although we didn't get a chance to eat there, this hotel has one of the best restaurants in the city (called "Oyster Catchers").”

Mar 6, 2008 by Susan from Tallahassee, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The location, overlooking both Tampa Bay and the airport, provides great views from all rooms.
• There was no lighted, magnifying mirror in the bathroom.

“We love this hotel. While it is a luxury hotel, it is not snooty. The staff is exceedingly friendly to adults and children alike. The rooms are spacious and the beds are extremely comfortable. The bathrooms are also spacious (but could use a lighted, magnifying mirror), and the bath amenities provided by the hotel smell wonderful. The room service menu offers a wide variety of food, is nicely priced and tastes great!”

Mar 5, 2008 by Darlene from Lakeland, FL
Overall Rating: 5
Cleanliness:[8] • Staff:[9] • Location:[9]

• Location, view of Tampa bay.
• Had a problem with room smell in bathroom.

“Hotel is in a great central location close to airport and shopping. Tried the restaurant in the lobby 3 times, each time was disappointing. This was the only restaurant in the hotel that we did not need a reservation for. We had to change rooms on our second day due to a horrible smell in our bathroom. Maintenance said it was coming from our bathtub.”

Feb 22, 2008 by Aram from Elkhart, IN
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[8]

• Armanis restaurant and view.
• 2 beds.

“A great hotel near the airport with friendly service. Great for vacation or work!”

Feb 22, 2008 by Heather from Apopka, FL
Overall Rating: 7
Cleanliness:[1] • Staff:[5] • Location:[8]

• Beautiful lobby.
• Dirty bathroom and towels.

“Complained about bathroom and did not get any apologies or complementary services.”

Feb 21, 2008 by David from Tampa, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• The professionalism and warmth of the employees.

“Absolutely perfect.”

Feb 18, 2008 by Karen from Parker, CO
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[6]

• Hotel staff always called me by name (room service, front desk etc.
• Did not have free high speed, wireless access.

“They staff was very professional. The hotel was clean, beautifully decorated, and comfortable.”

Feb 8, 2008 by Pam from Jacksonville, FL
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Very nice atmosphere. Hotel is located on the bay and it was very relaxing.
• We ordered an appetizer at the bar that was very greasy.

“Excellent accommodations. Friendly staff and nice location, Would definitely stay here again”

Feb 7, 2008 by Deborah from Plant City, FL
Overall Rating: 1
Cleanliness:[6] • Staff:[4] • Location:[6]

• Aesthetically pleasing.
• The staff wasn't courteous.

“No internet connection, a one liter bottle of water was $8.00 and no free TV stations. I will never visit the Hyatt again. The Sheraton has much nicer rooms and is less expensive. The staff is very friendly at the one I stayed in.”

Jan 29, 2008 by David from Vero Beach, FL
Overall Rating: 4
Cleanliness:[1] • Staff:[10] • Location:[7]

• Clean large rooms.
• They use a strong, toxic air freshener through out the hotel.

“I called the front desk to ask about a room where there wasn't the strong air freshener smell. They said they didn't have any non-toxic rooms and then admitted guests regularly complained about the smell. The last time I was in a hotel with that much air freshener was in India where they were trying to hide the smell of the pesticides. Because of the odor I will not go back to that hotel.”

Jan 24, 2008 by Patricia from Suwanee, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• Very clean, great service, great food, great view.
• Parking was not convenient.

“Wonderful hotel. The hotel staff was very helpful and informative. Room service was delicious. The lobby and rooms were beautiful and the view from our room was amazing.”

Jan 17, 2008 by Randall from Loveland, CO
Overall Rating: 7
Cleanliness:[9] • Staff:[9] • Location:[8]

• A good location for checking out the area.
• Odor in lobby area in evening from cooking or cleaning?

“Negatives: Broken lamp did not turn off so had to unscrew bulbs. Cracked drinking glass in bathroom the first day. Soap dispenser in bathroom never had soap. Toilet had a slow leak and would periodically refill. Unable to use internet service as it required a special provider. Positives: Overall attractive hotel. Good service, including check in and checkout. Fast elevators. Excellent evening chocolates. Comfortable king bed with six pillows. Good shower.”

Jan 13, 2008 by Tim from East Stroudsburg, PA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Restaurant had a friendly atmosphere and room well kept.
• I would have preferred a complimentary wireless connection.

“Everyone was extremely friendly but not over bearing. Hotel was accessible to all my places of interest.”

Jan 7, 2008 by J from Old Greenwich, CT
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Great Staff, Room, View and Food.

“Great Destination. Loved everything about this hotel. Will certainly stay there again.”

Jan 6, 2008 by Dawn from Durham, NC
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[8]

• They helped us locate and gave printed directions to a pharmacy at midnight for an emergency.
• Current construction on the road out front made it difficult to get in & out of, difficult to find at night, rough towels.

“Staff professional, friendly, funny, extremely accommodating. Hotel beautiful. Room beautiful, luxurious. Bed wonderfully comfortable. Bathroom pretty. We were there for a very short time and I ended up with hives and welts, so we were unable to enjoy it to the fullest experience.”

Jan 5, 2008 by Craig from Tampa, FL
Overall Rating: 10
Cleanliness:[9] • Staff:[10] • Location:[10]

• We upgraded to the 12th floor grand club level, the view was amazing. Club level includes snacks and sodas, etc simply amazing experience.
• We asked for an extra robe and turn down service but they never happened.

“This 4 star Hyatt was an in town getaway on New Years for us. We had a great time, the staff was amazing, overly polite, room service was fast, the menu was a bit pricey but you should expect that at a 4 star hotel. We plan on returning. If given the option upgrade to the 12th floor grand club, its worth it.”

Jan 4, 2008 by David from Sarasota, FL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[9]

• Exceptional service. Beautiful grounds.
• Pool and hot tub need updating. Pool bar lacking.

“My wife and I stayed for our anniversary. The hotel was nice enough to leave us a bottle of champagne and some chocolate-covered strawberries while we were out. We enjoyed our stay tremendously.”

Jan 4, 2008 by Jo from Orlando, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Clean, nice pool bar, great breakfast, good service from staff.
• Stains on the pillow shams (made it feel yucky).

“Nice place for a weekend getaway. Near to lots of activities or convenient to just hang out.”

Jan 3, 2008 by Bob from Oakdale, NY
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• It was a beautifully kept hotel at a great price!
• Nothing.

“The hotel exceeded my expectations. Room service was great. The hotel is immaculate and the grounds were beautiful. Highly recommended.”

Jan 3, 2008 by Derek from Durham, NC
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[7]

• Nice pool & fitness center.
• Not central to Tampa, but great view of Tampa bay.

“Great hotel, clean, professional staff. I would absolutely stay here again!”

Jan 2, 2008 by Leanne from Mobile, AL
Overall Rating: 9
Cleanliness:[10] • Staff:[10] • Location:[10]

• The room was beautiful.
• Housekeeping was not that great.

“Overall, we were very pleased. We will stay here again when traveling to Tampa.”

Jan 1, 2008 by Amanda from Louisville, KY
Overall Rating: 10
Cleanliness:[10] • Staff:[9] • Location:[9]

• The warm spring is nice.
• The room was smaller than I had expected.

“Nice.”

Jan 1, 2008 by Stacey from Riverview, FL
Overall Rating: 7
Cleanliness:[8] • Staff:[8] •

• The hotel offers free convenient parking and nicely decorated rooms.
• The hotel uses very offensive room sprays that made it difficult to breathe.

“I was very pleased with the hotel aesthetics, the friendly staff, comfortable rooms, and free parking. My one complaint is that the hotel used some type of carpet deodorizer or room spray that was extremely offensive. I was so uncomfortable in the room due to the smell that I almost left that night. I'm not sure if they are trying to cover water damage or cigarette odors, but they really need to change what they are using. I overheard 5 other people complain about the smell. When I asked the hotel staff about the odor, they were very polite, but they just apologized. Unfortunately due to the smell, I would not recommend the hotel to others. If they could change the odor it would be a great hotel.”

Dec 31, 2007 by Michel from Piedmont, QC CA
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[9]

• Cleanliness.
• A distance from restaurants, shops.

“Great hotel, well maintained, clean really NUP to a 4 star close to airport.”

Dec 30, 2007 by Ann from Bowling Green, KY
Overall Rating: 5
Cleanliness:[10] • Staff:[4] • Location:[5]

• Great fitness ctr.
• Lousy pool and pool service.

“This hotel is best suited for business travel or vacations for couples only.”

Dec 30, 2007 by Mac from Vienna, VA
Overall Rating: 7
Cleanliness:[5] • Staff:[8] • Location:[9]

• If you travel by car, this hotel is a good choice as it is located near to both the town and the beaches.
• Room was cleaned up properly we found a beer bottle cap on the floor as we entered the room.

“We stayed 4 nights in this hotel. It is upscale and comfortable. The concierge and doormen are all very friendly. If you drive, this hotel is perfect as it is only minutes away (by car) from the town and the beaches. The cleaning of the room, however, falls short of my expectation of a 4 star hotel we found a beer bottle cap on the room floor on the first day we checked in. Also, the hotel provides only complimentary coffee, no tea.”

Dec 29, 2007 by Thomas from Deleon Springs, FL
Overall Rating: 8
Cleanliness:[8] • Staff:[7] • Location:[5]

• The room we ended up with was quiet and had a wonderful view.
• The road construction made it confusing to get of the main highway and enter the hotel.

“All in all it was a very nice place to stay the buffet in the restaurant on Christmas was more than I expected.”

Dec 23, 2007 by Mary from Lawrenceville, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Always willing to help.
• Nome.

“I am getting ready for ankle surgery and wanted to get away for a few days. The Hyatt staff placed me in a corner room with plenty of windows. Now after the surgery and I am in pain I will be able to take myself back to the wonderful sunsets and cityscape I saw.”

Dec 23, 2007 by John from Lawrenceville, GA
Overall Rating: 10
Cleanliness:[10] • Staff:[10] • Location:[10]

• Wonderful.
• Nothing.

“Everyone knows your Name. Beautiful room, lobby, grounds, and everywhere else. Always to please staff.”

Dec 21, 2007 by Steve from Ocoee, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Style, ambience, scenic views, staff and location.
• Walls very thin between rooms; too much is heard from the other room.

“Good value for overall price of $115/night in December. Would certainly recommend staying at the hotel as I most certainly will (again).”

Dec 21, 2007 by John from Sarasota, FL
Overall Rating: 9
Cleanliness:[9] • Staff:[9] • Location:[8]

• Nice atmosphere and staff very helpful and pleasant.
• No problems.

“Very well laid and comfortable.”